Profit. Control. Five Star Service Guaranteed. Efficiency. Merchant C.A.R.E.

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1 Profit Five Star Service Guaranteed Control Efficiency Merchant C.A.R.E.

2 For the first time, you have a day-to-day picture of your entire merchant processing landscape. Sit down at your computer and within seconds your entire merchant processing activity is at your fingertips. Would you like to confirm yesterday s deposits to the penny? Are you earning the lowest interchange rates? Merchant C.A.R.E. lets you locate specific transactions, review by location, access copy requests and chargeback notifications and even submit secure, electronic documentation. Now you have complete, online control with Merchant C.A.R.E.

3 Control Your Cash Position and Increase Your Profits Merchant C.A.R.E. (Customer Automation and Reporting Environment) is a Web-based reporting and communication tool that puts historical data at your fingertips based on your organizational structure. It enables you to investigate transactions, audit locations or even roll-up to the highest level and take immediate action. Drive your profitability by controlling costs and increasing your efficiency. Deposit and authorization inquiries Online statements and transaction history Retrieval and chargeback information Interchange qualification reporting Access Deposit Information the Next Day Now you can confirm completed deposits online the next business day for the tightest control over your reconciliation process. Narrow your search from a comprehensive batch summary to individual transactions and verify deposits, authorizations and transaction detail. Monitor daily U.S. Bank settlement and third party activity View batch summaries and individual transactions Sort batches by location, card type or date

4 Download Statements by the 2nd Business Day of the Month Merchant C.A.R.E. enables you to easily download comprehensive statements and immediately access the most up-to-date card transaction information. Plus, an 8-month statement history and a 13-month transaction history let you instantly extract the data you need for forecasting and trend analysis. Access year-to-date processing summaries for all locations Monitor third-party transaction information Download data in text or spreadsheet formats Optimize Profitability with Qualification and Interchange Control Dynamic search and sort functions help you quickly pinpoint locations or an individual batch to identify transactions that are receiving higher interchange rates. Now you can take decisive action to ensure that your transactions are qualifying at the lowest possible interchange rate. Versatile reporting tools help identify possible fraud and enable trend analysis. Monitor chain and location qualification performance Review interchange rates and downgrade reasons View complete transaction history including non-qualification detail

5 Immediately Respond to Copy Requests and Chargebacks Stop waiting for a fax or mail notification, simply log on and review copy requests and chargeback notifications daily. Stay online to investigate and respond with just a few clicks. Our imaging technology accesses electronic documentation to quickly defend against expired copy requests and chargebacks. View pending, reversed and expired disputes Submit electronic copies of receipts and other documentation online Analyze trends using historical data and summary reports Keep Your Business-Critical Data Secure Your data has never been safer than with Merchant C.A.R.E. Extensive security firewalls work with your PC to protect your transaction data. Authorized-user IDs and closed-loop help you control exactly who sees sensitive account information. Verisign security technology (requires 128-bit encryption) User ID with revolving password Encrypted digital certificate specific to each user

6 Our Strength is Your Success U.S. Bank Merchant Payment Services has provided electronic payment solutions to merchants for more than 30 years. This specialized experience helps us accurately build processing solutions to optimize your business. Third Largest Processor Nationwide Strategic Resource to Fortune 1000 Companies More Than 600,000 Merchants Nationwide Significant Industry Board Representation U.S. Bank Merchant Payment Services is backed by the strength of U.S. Bancorp, the eighth largest U.S. banking organization with $160 billion in assets and a broad range of financial products. Let our combined size and strength be a strategic element in your successful business plan. U.S. Bank Merchant Payment Services is backed by the Five Star Service Guarantee: Customer service representatives available 24 hours a day, 7 days a week. Respond to inquiries received before 3:00 p.m. on the same day. Respond to applications for new merchant accounts within 2 business days. New merchant account training available within 5 business days from notification of an approved application. Deliver accurate statements. If we fail to meet this level of service in any of these categories, we will credit your account $5. More Than 2,200 Branch Locations in 24 States Comprehensive Financial Solutions: ATM & POS Processing Business, Corporate & Purchasing Cards Cash/Treasury Management Corporate Trust Services Employee Benefits Financing International Banking Investing For more information, contact U.S. Bank Merchant Payment Services at or send an to merchant@usbank.com U.S. Bancorp Member FDIC REL-9204 (Rev 10/01)

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