South Texas College Division of Nursing/Allied Health Medical Assistant Technology Master Syllabus Fall 2011

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1 As of 08/01/2011 South Texas College Division of Nursing/Allied Health Medical Assistant Technology Master Syllabus Fall 2011 Chair s Information: 1. Name of Chair: Mrs. Abigail A. Rodriguez 5. Telephone #: (956) Office Location: NAHC Rm or (Secr.) 3. Address: 6. FAX #: (956) Office Hours: M 3:30pm 5:30pm T & TH 1:00pm 5:00pm F 12:30-1:30pm Course Information: 1. Course Name: Practicum I 2. Course #: MDCA Catalog Course Description: This course provides practical, general workplace training supported by an individualized learning plan developed by the employer, college, and the student. Prerequisite: Completion of previous semesters courses with a grade of C or better. 4. Departmental/Program Learning Outcomes: Demonstrates a comprehensive knowledge of administrative office skills including the use of office equipment, accurate phone techniques, billing and insurance. Demonstrates the ability to interpret objective data by correlating it with subjective and pathologic findings. Demonstrates the ability to document subjective and objective findings accurately in patient records. Demonstrates effective patient/assistant/physician communication skills by using both subjective and objective patient data collection. 5. Course Learning Outcomes: The student will master the theory, concepts, and skills involving the tools, materials, equipment, procedures, regulations, laws and interactions within and among political, economic, environmental, and legal systems associated with the medical front office. The student will demonstrate ethical behavior, safety practices, interpersonal and teamwork skills, appropriate verbal and written communications in the workplace. 6. Departmental Course Requirements, Evaluation Methods, and Grading Criteria: A Excellent Attendance, Professional Attire, 144 contact hours B Good Administrative Procedures, Fundamental Weekly Discussions Principles, Diagnostic (see final grade Orders, Pt. Care, Professionalism, calculations) C Fair/Average Communication Skills, Legal Con- D* Unsatisfactory cepts, Instruction, Operational

2 F* < 65 Poor Functions *Below required performance, will not be counted towards graduation requirements. FINAL GRADE CALCULATION: (20%) GIVE A GENERAL RATING OF STUDENT (Indicate with a NUMBER grade. Use the following scale to guide your evaluation. If you feel the student deserves an A give a NUMBER grade between ; if you feel they deserve a B give a NUMBER grade between 80 89, etc.) [A-Excellent= B-Good=80-89 C-Fair=70-79 D-Unsatisfactory=69 or less]= (15%) MIDTERM EVALUATION number grade ( )= (15%) TOTAL POINTS FROM EVALUATION SHEET Total Points: = = POINT RANGE: = A = B 45-88= C 0-44= D (5%) WEEKLY BLACKBOARD DISCUSSIONS (15 TOTAL)= = (5%) PARTICIPATORY GRADE FOR EVALUATING THE CLINIC= (40%) ATTENDANCE (144 contact hrs) Total Clinical Hours: = FINAL GRADE 7. MAJOR ASSIGNMENTS and EXAMINATIONS: a-mid-term Evaluation (to be completed by the clinic) b-student s self evaluation (to be completed by the student at mid-term on the same Mid-term Evaluation Form submitted by the clinic) c-final Evaluation (to be completed by the clinic) d-student s Evaluation of the clinic e-weekly discussions (posted via Blackboard by the student) f-time sheets keep track of weekly hours and MUST BE submitted before the announced deadline (submitted by the student.) 8. WEEKLY DISCUSSIONS: Each student will log-in to Blackboard weekly and post a discussion according to the following format per week: Week 1 Orientation: The Do's and Don'ts of the Clinic Setting You will be given a clinic assignment based on completion of practicum requirements (clearance given by Maria Ramos). Assignments are made on a first-come-first-served basis. No student is guaranteed a clinic of choice. Week 2 Intro: this week you should be assigned a clinic and a supervisor at that clinic Week 3 This week you should be shadowing someone and becoming familiar with the routine of the clinic. Week 4 Use this week to continue shadowing a person and/or start applying administrative skills.

3 Week 5 You should be applying administrative skills including answering the phones, making appointments, filing, pulling charts for the following day. Week 6 You should continue to apply administrative skills include answering the phones, making appointments, filing, pulling charts, prepare & maintain medical records. Begin to expand on these skills. Start shadowing someone in billing and insurance. Week 7 Continue to apply administrative skills (answering the phones, making appointments, filing, medical records) and continue to shadow someone in billing and insurance. Start applying billing and insurance techniques. You should start to expect a mid-term evaluation and a visit by the Practicum instructor (me). Have a total of hours completed to date. You should have around hours. Week 8 We should be going over your mid-term evaluation and identifying areas of improvement. Continue to apply administrative skills (answering the phones, making appointments, filing, medical records, billing and insurance). Other tasks can be added ie. fax, copies, outpatient referrals. Week 9 Work on the areas that need improvement. Continue to apply administrative skills (answering the phones, making appointments, filing, medical records, billing and insurance, fax, copies, outpatient referrals). Add other skills ie. obtaining patient histories, taking front office inventory, shadow someone in a session of patient education. Week 10 Continue working on areas of improvement. Continue to apply administrative skills (answering the phones, making appointments, filing, medical records, billing and insurance, fax, copies, outpatient referrals, obtain patient histories, take front office inventory). You should engage in a real session in patient education. Week 11 and insurance, fax/copy, patient histories, inventory, patient education). Start the practice of taking vital signs and appropriately document. Week 12 signs & documentation. Make sure you are in compliance with your attendance and that you have the necessary hours for the best possible grade. Week 13 signs & documentation. Identify other administrative areas of the clinic (bookkeeping principles, banking records, transcription, typing, etc.) Week 14 signs & documentation. Were you able to identify other administrative areas of the clinic (bookkeeping principles, banking records, transcription, typing, etc.)? Check your hours.

4 Week 15 (Wrap it Up!) signs & documentation. What other administrative areas of the clinic were you able to identify? Check your hours and begin wrapping it up. You should have approximately 144 hours. Time sheets MUST BE submitted by the end of the week, no exceptions! Time sheets that are submitted past the deadline will receive an automatic F, NO EXCEPTIONS NO EXCUSES. Week 16 Finals week! No discussions, accepted. 9. MAKE UP WORK: It is your responsibility to make up any missed time. If you leave early, arrive late or miss a day you must make arrangements with your clinic supervisor to make up lost time. 10. REQUIRED MATERIAL: Attendance of Practicum Orientation held on the first day the semester begins. Solid purple or green scrubs, STC student ID, stethoscope, watch with a seconds hand, student s personal physical evaluation (technical standards), current immunizations and TB screen, medical insurance and liability, CPR and criminal background check. (Any student in violation of program dress code will be sent home and counted absent.) 11. SCANS Information: A. Departmental Foundation Skills: (for Academic & Technical Courses) Reading The student will need to read about and understand specific Writing medical assistant administrative procedures. Mathematics The student will be quizzed on appropriate documentation in Arithmetic medical records. Listening The student will also apply simple arithmetic skills of Speaking addition and subtraction for calculations in billing procedures. The student will need to listen and interpret medical terms. The student will need to say medical terms. B. Departmental Workplace Competencies: (for Technical Courses) Thinking Skills: Creative thinking, decision-making, The student will evaluate and apply sources of problem solving, seeing things in the information for administrative procedures. mind s eye. Personal Qualities: Responsibility, socialability, self-esteem, self-management, integrity/honesty. Resources: Time, money, materials and facilities, human resources. For continued success in the class, the student should be socially active in expressing ideas and responsible for turning in all assignments. The student will learn to use available software in areas related to medical office procedures.

5 Interpersonal: Team member, teach new skills, serve clients/customers, exercise leadership. Information: Acquires, evaluates, organizes, maintains, interprets and communicates information. Uses computers to process information. Systems: Understand systems, monitors and corrects performance, improves and designs systems. Technology: Selects technology, applies technology to task, maintains and troubleshoots equipment. The student will form groups to discuss different medical office practices and procedures. They will assist each other in this learning process. The student will understand and evaluate information in a medical laboratory by utilizing software and expressing this in their assignments and orally in class. The student will understand the various systems and organizations, which operate within the medical office. The student will use a computer to access Internet web sites, search engines, and on-line data bases in order to research topics pertaining to different medical office practices and procedures. 12. ATTENDANCE: Attendance is a must and will be recorded each day of practicum. Absences will be handled as follows: any student who has two (2) unreported absences (excused or unexcused) will be deemed excessively absent and will be dropped from the course. Two (2) unreported tardies will constitute 1 unreported absence. (It is your responsibility to drop the class if you wish to do so. Do not assume the instructor will do it for you.) As part of the attendance, we will hold WEEKLY DISCUSSIONS via BLACKBOARD. This is worth 5% of your grade and must be documented appropriately as specified at the orientation. We will discuss thoroughly during orientation. Potential employers use attendance and promptness as two indicators of dependability and employability. Total practicum attendance percentage will be part of the final program evaluation for job reference. Attending practicum regularly and promptly is an important aspect of the MDCA Program s training. Irregular attendance and habitual tardiness is indicative of an attitudinal problem which may carry over to the job situation. The highly integrated structure of the curriculum requires regular and prompt attendance for successful achievement in the program. Habitual tardiness and absenteeism can have an unfavorable effect on the affiliation agreement between the clinic and STC. This may be perceived as a negative reflection on the Medical Assistant Program and consequently break all affiliation with STC for future clinic sites.

6 Absenteeism can also adversely affect the student who is on a financial aid grant. The college is required to maintain class attendance records in order to verify a student s attendance on a specific day or dates. Students who do not attend classes are not entitled to receive funds and may be asked to pay back funds received. Absences are reserved for extreme emergencies, personal illness, or health conditions which put the students, faculty, classmates, and clients at risk. Excessive absences place the student at risk for not meeting course/program outcomes. Adherence to the attendance policy is therefore important. 13. BEHAVIOR GUIDELINES: Each student will adhere to the policies of South Texas College, MAT and NAH Student Handbooks and the clinic assigned to. 14. ACADEMIC DISHONESTY POLICY Actions involving scholastic dishonesty violate the professional code of ethics and are disruptive to the academic environment. Students found guilty of scholastic dishonesty are subject to disciplinary action that may include dismissal from the program. A student will be given due process following the Administration of Student Discipline procedure in the STC Student Handbook. The Instructor involved or Program Chair will initiate the process, both verbally and in writing with the student. A student dismissed for scholastic dishonesty is not eligible for readmission to the STC NAH Programs. 15. DEVELOPMENTAL STUDIES POLICY STATEMENT: The College s Developmental Education Plan requires students who have not met the college-level placement standard on an approved assessment instrument in reading, writing, and/or mathematics to enroll in Developmental Studies courses including College Success. Failure to attend these required classes may result in the student's withdrawal from ALL college courses. 16. ADA STUDENTS WITH DISABLILITIES STATEMENT: Individuals with disabilities requiring assistance or access to receive services should contact disability Support Services at ( 956 ) COMMUNICATION: STC has a mass notification system that can quickly notify all faculty, staff and students via voice, , and text messaging in case of an emergency. Please support our communication efforts by enrolling in the emergency notification database at You will be able to enter multiple communication methods such as addresses (work, personal), phone numbers (home, work, cell) and opt in to receive text messages. At any time you will be able to go to the above website and add, delete or modify the contact information you have entered. You will be able to enter what you determine to be the best methods to reach you in the event of an emergency. This information will only be used to contact you in case of an emergency notification. Use of is being implemented as the official communication tool for Nursing/Allied Health students. Please check college (JagMail or personal ) and Blackboard

7 mail daily or at least several times/week for important announcements or requests from the Dean, Program Chair or course instructor. For example, reminders and alerts that immunization, TB or CPR updates are needed will be sent to students as required by state regulation. Failure to respond or comply with request will affect continued attendance in clinical until completed. The MAT department has purchased a communication bulletin board posted in the 2 nd floor East building faculty hallway. Please check this bulletin board frequently for upcoming events and information. DO NOT REMOVE any items on the board. Please obtain program permission to post any items onto the board. Any posted announcements without program approval will be promptly removed and discarded. When attempting to reach MAT Faculty please call their office phone directly. If there is no answer the instructor is likely in class or attending other program/college matters. Do not assume the instructor is unavailable to assist you, utilize all methods of communication before making this assumption. Students can leave a voice mail (speak slowly and clearly), leave a message with the secretary , or send an STUDENT HANDBOOK: Students will be required to read and adhere to the Nursing and Allied Health Division s Student Handbook which can be found at the following website: The student will also be required to read and adhere to the Medical Assistant Technology Student Handbook and will be required to sign Form A Receipt of Division/Program Standards Handbook Verification of Notification and Form B Honor contract and will be kept in the student s file. 19. STUDENT LIABILITY: Any student not in compliance with MAT Program Practicum Orientation, who has potentially risked personal or institutional liability WILL BE DISMISSED from their practicum site, immediately! Failure to follow program practicum rules (per orientation) will result in dismissal from the clinic site by the Practicum Instructor. Thank you for your part in keeping an orderly classroom. Statement of Equal Opportunity: No person shall be excluded from participation in, denied the benefits of, or be subject to discrimination under any program or activity sponsored or conducted by South Texas College on the basis of race, color, national origin, religion, sex, age, veteran status or disability.

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