Regional Bell Operating Companies (RBOC) Data Communications Strategies and Opportunities, Market Forecasts,

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1 Regional Bell Operating Companies (RBOC) Data Communications Strategies and Opportunities, Market Forecasts, RBOC Data Market Assessment Make a Splash WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS RBOC Participation In Industry Change, Competitive Market Aspects, Rapid Development Of Data Services, RBOC DATA MARKET OUTLOOK CARRIERS ADAPT SYSTEM ARCHITECTURE FOR VOICE AND DATA, RBOC WIRELINE SERVICE FORECASTS, RBOC GROWTH PLATFORM EXPANSION, DATA AND DSL Regional Bell Operating Companies (RBOC) Data Communications Strategies and Opportunities, Market Forecasts The RBOCs are positioning to achieve a market presence in broadband services. Companies are expected to have lower total revenue in the near term, but become increasingly profitable. RBOC data markets totaled $25.2 billion in Leased lines and frame relay accounted for the largest proportion of data services revenue. For the first half of 2002 RBOC data markets totaled $13.1 billion. Leased lines are expected to account for an increasingly large proportion of RBOC data communications revenue in the near term. RBOC markets are $170.1 billion in 2001 are expected to reach $238.1 billion by Market growth will be driven by participation in wireless communication. Companies Profiled BellSouth Qwest SBC Communications Verizon Communications

3 REPORT METHODOLOGY THIS IS THE ONE HUNDRED FIFTY-FIFTH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, OR TELEPHONE EQUIPMENT. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. YOU MUST HAVE THIS STUDY Regional Bell Operating Companies (RBOC) Data Communications Strategies and Opportunities, Market Forecasts Table of Contents REGIONAL BELL OPERATING COMPANY DATA SERVICES EXECUTIVE SUMMARY ES-1 RBOC Data Market Outlook ES-1 RBOC Growth Platform Expansion, Data and DSL ES-3 1. RBOC DATA SERVICES MARKET DESCRIPTION Industry Overview Communications Services Industry Business Opportunity Competitive Market Aspects RBOC Description Value Added Services Market Opportunities Rapid Development Of Data Services E-Business B to B Global Exchange Services Value Added Services Opportunities Carriers Adapt System Architecture For Voice And Data RBOC Participation In Industry Change RBOC Data Business Strategy 1-22

4 Enterprise Networking Services Content Hosting Web Hosting Application Service Provider (ASP) Web Services High Availability and Security Services Data And Internet Services Packet Services Business Internet Services Wholesale Transport Telecommunications Act U.S. Economic Trends Domestic Economic Trends REGIONAL BELL OPERATING COMPANY DATA SERVICES MARKET ANALYSIS AND MARKET FORECASTS RBOC Data Market Outlook RBOC Market Shares Wireline Market Shares by Segment RBOC Data Market Shares RBOC Market Share Segment Analysis RBOC Growth Platform Expansion, Data and DSL RBOC Leased Line Analysis RBOC ATM / IP Analysis RBOC Frame Relay Analysis RBOC DSL Analysis RBOC Market Forecasts RBOC Wireline Service Forecasts RBOC Data Services Forecasts Telephone Numbers for Data RBOC Data Services Forecasts RBOC Leased Line Services RBOC ATM Services RBOC Frame Relay Services RBOC DSL Services RBOC DATA COMPANY POSITIONING Verizon Verizon General Business Unit Verizon Enterprise Business Verizon Enterprise Business Verizon Extending Network to Deliver Advanced Services to Large Business, Government Customers Verizon 3G Wireless Verizon Enterprise Advance Verizon National Reach Verizon DSL High-Value Service Bundle Verizon High-Speed Internet Service To Multifamily Properties Verizon High-Speed Internet Access DSL Package of Services Verizon DSL Consumer Choice of Pricing Plans Verizon Online DSL for Business Customers Verizon Digital Music Service 3-17

5 Music Library Verizon Online Business DSL Wireless Router Offer Verizon DSL Wireless Security Verizon Advanced Data Services Centers BellSouth BellSouth Sample Data Applications BellSouth ATM Benefits BellSouth Large Business Services Targeted To Large And Complex Business Customers BellSouth Focus On Data Portfolio BellSouth Net-Based IP VPN Data Data Solutions For Business Based On Customer Needs BellSouth IP, Security and Hosting Solutions BellSouth Basic Dedicated Web Hosting BellSouth Server Clustering BellSouth Global Load Balancing BellSouth Managed Services for VoIP BellSouth Small Office Managed Firewall BellSouth Managed Site VPN BellSouth Data Positioning BellSouth Exchange Access Asynchronous Transfer Mode (XAATM) BellSouth ATM Virtual Connections BellSouth Exchange Access Connectionless Data Service (XACDS) SBC SBC Data Services SBC e-business and Data Strategy Overview SBC / Sterling Commerce Customer Service Sterling Commerce Partnerships Sterling Commerce Selected by Wal-Mart As Integration Specialist Sterling Commerce Direct Software SBC Project Pronto Broadband Applications Qwest Qwest Hosting Solutions Qwest Web Sites RBOC DATA MARKET STRATEGIES AND TECHNOLOGIES RBOC Data Strategies RBOC Data Target Markets RBOC Data Target Services Interconnection Services Carrier Data Services Network Access Services Customer Premises Equipment (CPE) Cable Television Cable Modems Frame Relay Unbundled Network Elements Digital Subscriber Lines (DSLs) DSL Technical Issues ADSL / SDSL Web Hosting 4-26

6 Web Hosting Competitive Factors ATM Applications Switching Systems Packet-Switching Systems Softswitch Emergence Constellation Of Next -Generation Elements Need For Flexibility Modular Designs Provide Flexibility Network Convergence of Voice and Data Network Architecture Softswitch Flexible Architecture Blade Computers REGIONAL BELL OPERATING COMPANY (RBOC) PROFILES Regional Bell Operating Companies (RBOCs) Bankruptcies BellSouth BellSouth Operating Segments BellSouth Revenues BellSouth Second Quarter Domestic Wireless / Cingular Central and South American / Latin America Group Advertising and Publishing Group Workforce Reduction Long Distance Launch Growth Sectors Of BellSouth Businesses Strengths And Weaknesses Of BellSouth Qwest Qwest Strategic Positioning U. S. Attorney Office In Denver and SEC Criminal Investigation Of Qwest Qwest Partners Qwest Strategic Alliance With Microsoft Qwest Strategic Alliance with Cisco Qwest Strategic Alliance with IBM Qwest Network Resource Optimization Qwest High-Capacity Fiber Optic Network Strengths And Weaknesses Of Qwest Qwest Total Communications Revenue SBC Communications SBC Wireline SBC Packaging Innovations SBC Product-Based Revenue Categories SBC New Markets SBC End-To-End Service Directory And Electronic Advertising Services SBC Internet-Based Directory Services SBC Cingular Wireless Strategy Cingular Wireless New York Launch SBC Data Strategy SBC Yahoo DSL Strategy SBC / Sterling Commerce SBC Sells Its Interest in Bell Canada 5-41

7 SBC Supports Reform of Universal Service SBC National-Local Trends SBC Communciations Revenue Wireline Segment Results SBC Directory Revenue Results SBC International Revenue Results Strengths And Weaknesses Of SBC Verizon Communications Verizon Operating Revenues Verizon Domestic Telecom Verizon Local Services Verizon Network Access Services Verizon Long Distance Services Verizon Other Services Cost Reductions Verizon Domestic Wireless Verizon International Verizon Information Services Strengths And Weaknesses Of Verizon 5-66 List of Tables and Figures Table ES-1 ES-1 RBOC Data Markets Table ES-2 ES-4 RBOC Data Market Shares by Segment, Dollars, 2001 Table ES-3 ES-5 RBOC Data Market Shares by Segment, Dollars, First Half 2002 Table Worldwide Data Communications Services Market Driving Forces Table Data Services Network Architectures Table Communication Service Providers Table RBOC Services Provided Table RBOC Services Functions Table RBOC Business Divisions Figure Worldwide B to B E-Commerce Market Forecasts, Table Worldwide Internet Transactions, Table Value Added Services Operations Table Motivation For a Strategic Alliance Table Telecom Service Data Communications Table IP Switched Network Migration

8 Table Change in Local Communications Services Table Network Solutions Table Target Markets for Converged Voice and Data Table RBOC Service Provider Market Positioning Table Managed Enterprise Networking Services Table Enterprise Network Access Table Functions Of Application Service Providers (ASPs) Table Business communications services Table Wholesale Transport Services Table Conditions Impacting The RBOCs Table RBOC Market Assumptions Figure RBOC Market Shares, Dollars, 2001 Table RBOC Total Revenue Market Shares, Dollars, 2001 Figure RBOC Market Shares, First Half 2002 Table RBOC Total Revenue Market Shares, Dollars, 2002 Table RBOC Wireline Market Shares by Segment, Dollars, 2001 Table RBOC Wireline Market Shares by Segment, Dollars, 2001 Figure RBOC Data Market Shares, 2001 Figure RBOC Data Market Shares, First Half 2002 Figure RBOC Market Segments, 2001 Table RBOC Market Shares by Segment, Dollars, 2001 Figure RBOC Market Segments, First Half 2002 Table RBOC Market Shares by Segment, Dollars, First Half 2002 Table RBOC Data Market Shares by Segment, Dollars, 2001 Table RBOC Data Market Shares by Segment, Dollars, First Half 2002 Figure RBOC Data Market Segments, 2001

9 Figure RBOC Data Market Segments, First Half 2002 Figure RBOC Leased Line Market Shares, 2001 Figure RBOC Leased Line Market Shares, First Half 2002 Table RBOC Leased Line Market Shares, Dollars, 2001 and First Half 2002 Figure RBOC ATM/Packet Data Services Market Shares, Dollars, 2001 Figure RBOC ATM/Packet Data Service Market Shares, Dollars, First Half 2002 Table RBOC ATM/IP Market Shares, Dollars, 2001 and First Half 2002 Figure RBOC Frame Relay Market Shares, 2001 Figure RBOC Frame Relay Market Shares, First Half 2002 Table RBOC Frame Relay Market Shares, 2001 and First Half 2002 Figure RBOC DSL Subscriber Market Shares, 2001 Table RBOC DSL Subscriber Market Shares, 2001 Figure RBOC DSL Subscriber Market Shares, First Half 2002 Table RBOC DSL Subscriber Market Shares, First Half 2002 Table RBOC DSL Subscriber Market Shares, First Half 2002 Figure RBOC DSL Subscriber Market Shares, Dollars, 2001 Table RBOC DSL Subscriber Market Shares, 2001 Figure RBOC DSL Subscriber Market Shares, First Half 2002 Figure RBOC Market Services Total Revenue, Dollars, Table RBOC Total Market Forecasts, Revenue, Figure RBOC Wireline Services Market Forecasts, Dollars, Table RBOC LocaL Services Market Forecasts, Dollars, Table Telephone Numbers for Data Figure RBOC Data Services, Dollars, Table RBOC Data Market Segments, Figure RBOC Leased Line Market Forecasts, Dollars,

10 Table U.S. Leased Line Market Forecasts, Dollars, Figure RBOC ATM and Packet Data Services Forecasts, Dollars, Table U.S. ATM/MPLS IP Packet Market Forecasts, Dollars, Figure RBOC Frame Relay Data Service Markets, Dollars, Table U.S. Frame Relay Market Forecasts, Figure RBOC DSL Market Forecasts, Dollars, Table U.S. xdsl Market Forecasts, Dollars, Table Verizon Enterprise Business Unit Offerings Table Verizon Enterprise Business Markets Table Verizon Global Networks Positioning Table Verizon Enterprise Advance Services Table BellSouth Sample Data Applications Table BellSouth Business Systems Specialized Services And Products Offerings Table BellSouth Big business electronic commerce Offerings Table BellSouth ATM PVC Service Categories Table Quality-of-Service (QoS) parameters Table Benefits of BellSouth exchange access connectionless data service Table SBC Data Services Categories Table SBC Examples Of Broadband Applications Table RBOC Enterprise Business Markets Table Enterprise Business Target Markets Table RBOC Data Target Services Table RBOC End-User Networking Table RBOC Internetworking Services Table Types of RBOC Advanced Services Table

11 Internetworking Services Table Network Optimization Table Video Services Table Interactive Multimedia Applications Services Table IP-Based Solutions Table Carrier markets Table Interconnection Services Provided Table Data Services Digital Product Categories Table Solutions Supported By xdsl Table Broadband Applications Table Web Hosting Market Driving Forces Table Web hosting market positioning Table Web Hosting Market Partnering Issues Table Principal Competitive Factors In Web Hosting Market Table Web hosting Market success factors Table Web Hosting Market Driving Forces Table Web Hosting Market Positioning Table Web Hosting Market Partnering Issues Table ATM Backbone Network Value Added Applications Table Target Markets For Enterprise ATM Table Benefits of Enterprise ATM Table ATM PVC Service Categories Table Circuit Switch Network Architecture Table Circuit Switch Network Limitations Table Softswitch Flexible Architecture Table BellSouth Operating Segments Table

12 Growth Sectors of BellSouth Businesses Table BellSouth Customer Growth Market Drivers Table Strengths and Weaknesses of BellSouth Table Qwest Partners Table Qwest Value Added Services Table Qwest Network Resource Optimization Factors Table Qwest Network Advantages Table Strengths and7 Weaknesses of Qwest Table Cingular Statistics Table Strengths and Weaknesses of SBC Table Verizon Wireline Telecommunications Services Offerings Table Verizon Global Directory Domestic And International Publishing Business Aspects Table Strengths and Weaknesses of Verizon ABOUT THE COMPANY WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT WILL EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET

13 DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE. Return To: ORDER FORM WinterGreen Research, Inc. 6 Raymond Street Lexington, MA USA Phone: (781) Fax: (781) PLEASE ENTER MY ORDER FOR: Regional Bell Operating Companies (RBOC) Data Communications Strategies and Opportunities, Market Forecasts ALL REPORTS ARE AVAILABLE IN EITHER PRINT OR PDF- PDF PRINT ENCLOSED IS MY CHECK FOR $2,800 FOR SINGLE COPY, $3,800 FOR WEB SITE POSTING PLEASE BILL MY COMPANY USING P.O. NUMBER PLEASE CHARGE MY MASTERCARD/VISA/AMERICAN EXPRESS CARD NUMBER EXP. DATE If charging to a Credit card you may the order form, but not the card information Fax or Call with credit card information - Do not send card number as - You may send the order as ADDITIONAL $375 (EXTRA COPY PRICE IN EFFECT ONLY WITH INITIAL ORDER)

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