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1 TECHNICAL SUPPORT SPECIALIST TRAINING PROGRAM A+ Certification hardware and OS A+ Certification hardware A+ Certification OS Network + Certification Security + Microsoft Certified Desktop Technician (MCDT) Microsoft Certified MCSE Training Microsoft Certified MCAD Training Cisco CCNA Certification Service Management Certification ADVANCED TECHNICAL TRAINING INFRASTRUCTURE Microsoft Vista Microsoft SQL Server Microsoft SQL Server Admin and Security Microsoft SQL Server Query and Scripting Microsoft Security Microsoft.NET Microsoft Live Communications Server Microsoft Certification Boot Camps Microsoft Active Directory Microsoft SMS (Systems Management Server) Microsoft Win CE Microsoft C# Microsoft Windows Mobile Environment Microsoft Software Engineering Page 1 of 5

2 Microsoft XP Trouble Shooting and Support Microsoft ASP.NET Microsoft ADO Microsoft VB.NET Microsoft Visual Studio 2005 Microsoft XML Developer Wireless Network Set-up and Management Voice Over IP (VoIP) Training Telephony, Conferencing, Unified Messaging Legato Disk Extender and Data Manager Linux Fundamentals Linux System Administration Linux Networking Managing a Microsoft Windows Server 2003 Environment (5-Days) Maintaining a Microsoft Windows Server 2003 Environment (3-Days) Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts (2-Days) Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services (5-Days) Designing a Microsoft Exchange Server 2003 Organization Page 2 of 5

3 Implementing & Managing Microsoft Exchange Server 2003 Troubleshooting Microsoft Exchange Server 2003 DATABASE / DATA WAREHOUSE Data Management Professional Certiifcation Data Architechture Ceritifcation Database Design / Theory Business Intelligence Fundamentals Data Modeling Data Warehousing Concepts and Priciples Dimentional Data Modeling Primer Data Integration Data Analysis and Design Basics Data Modeling in Practice Database Optimization Training PROJECT MANAGEMENT Project Management Fundamentals Project Management Tools Project Scope and Time Management Project Integration and Leadership Project Human Resources and Procurement Management Project Cost and Risk Management Project Communication and Quality Management Change Management Risk Management Page 3 of 5

4 Performance Measurement and Metrics Business Portfolio Management Training PMI Project Management Certification Training PMP Project Management Professional Certification Training BPR - Business Process Reengineering Certification BPM - Business Process Modeler Certification Training BA - Business Analyst Certification Training CBDM - Certified Business Data Modeler Certification Training Baldridge - The Pursuit of Organizational Excellence Technology Management SECURITY Security Awareness Concepts and Practices Essentials of Network Security Security Awareness Concepts and Practices Computer Hacking Forensics Investigator SCNP - Security Certified Network Professional Certification CISSP - Certified Information Systems Security Professional Certification Certified Ethical Hacker SOFTWARE / WEB DEVELOPMENT Application Architecture Certification Page 4 of 5

5 Enterprise Architecture Certification Data Architecture Certification Data Management Professional Certification Software Development Methodology Software Configuration Management Application Life Cycle Management Software Quality Engineer Certification Performance Testing Certification Computer Associates Configuration Management Application and Web Programming Certified JAVA Developer Training PERL Programming ASP Programming (Active Server Pages) WebLogic Administration Training XML Developer Cold Fusion MX Boot Camp Quest TOAD Software Training ERWIN Data Modeling Tool Training Eclipse IDE Training Page 5 of 5

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