TISA2010 Response Checklist

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1 TISA2010 Response Checklist 1. Vendor Overview (All vendors must complete this section) 1.1. Corporate Overview 1.2. Program Marketing 1.3. Program Access 1.4. Response Times 1.5. Promotion of the MiCTA Program To MiCTA Members and Membership-Eligible Entities 1.6. Competing Programs 1.7. Reporting 1.8. Return Policy For Equipment And/Or Software 1.9. Legal Proceedings Geographic Coverage Area And Staffing Levels Installation Services Needs Assessment Physical Plant Modifications Equipment Set-Up Conversion and Migration Product or Service Interoperability Vendor System Testing Member Acceptance Testing Uptime and Service Level Agreements (SLA) Help Desk/Trouble Reporting Training, Consulting and Professional Services TISA Response Checklist - 1 -

2 2. Telecommunications Services (Complete only for Section 2 services) 2.1. Prospective Vendor Qualifications 2.2. LEC/CLEC Services 2.3. Domestic Long-Distance Direct Dialed Services 2.4. International Long Distance 2.5. Private Line Services 2.6. Assisted Dialing 2.7. Toll-Free Calling Services 2.8. Pre-Paid and Business Long Distance Calling Cards 3. Voice over IP Services (Complete only for Section 3 services) 3.1. Provider Overview 3.2. Outbound VoIP 3.3. Inbound VoIP 3.4. Performance and Management 3.5. Centrex/PBX VoIP 3.6. Equipment, Installation, Integration and Compatibility 3.7. Security and Disaster Recovery 4. IP Services (Complete only for Section 4 services) 4.1. Prospective Vendor Qualifications 4.2. Network Description 4.3. Addressing 4.4. Network Usage and Reporting 4.5. Equipment 4.6. Network Operations Center 4.7. Internet Access Services TISA Response Checklist - 2 -

3 5. Cellular And Wireless Services (Complete only for Section 5 services) 5.1. Prospective Cellular Vendor Qualifications 5.2. Cellular Services 5.3. Cellular Data Services 5.4. Cellular Equipment and Mobile Devices 5.5. Required Cellular Plan Applications and Features 5.6. Student/Affiliation Cellular Services Program 5.7. Pre-Paid Cellular Services 5.8. Prospective Wireless Vendor Qualifications 5.9. Wireless Equipment/Services: Wireless In-Building Cellular Coverage Systems 6. Specialty Services And Applications (Complete only for Section 6 services) 6.1. Prospective Specialty Services Vendor Qualifications Service Specifications 6.3. Data Storage And Backup Services: Data Storage Services Data Backup Services Remote Data Backup Services: 6.4. Professional Services Consulting: Network Support Services 6.5. Network/Desktop Security 6.6. Business Continuity, Disaster Recovery and Remote Computing Services Business Continuity, Disaster Recovery and Remote Computing Vendor Qualifications Collocation/Remote Location Facilities 6.7. Global Positioning System and Fleet Management Services TISA Response Checklist - 3 -

4 Prospective Vendor Qualifications GPS Services Commercial Vehicle, Fleet Vehicle and Heavy Equipment Leasing 6.8. Comprehensive Conferencing Prospective Vendor Qualifications Audio Conferencing Services Web Conferencing Video Conferencing 6.9. Miscellaneous Services Power Backup and Emergency Power Systems Extended Warranty and Maintenance Services 7. Equipment (Complete only for Section 7 services) 7.1. Prospective Specialty Services Vendor Qualifications 7.2. Equipment Purchases 7.3. Warranty, Delivery and Return Policies On Equipment Purchases 8. Cost Proposal (All vendors must complete a cost proposal for Section 1 items and for each section additional response for which a vendor is offering a proposal) Section 1 Corporate Overview Section 2- Telecommunications Services Section 3 Voice over IP Services Section 4 IP Services Section 5 Cellular and Wireless Services Section 6 Specialty Services And Applications Section 6.2 Service Specifications Section 6.3 Data Storage and Backup Services Section 6.4 Professional Services, Consulting and Network Support Section 6.5 Network and Desktop Security Products TISA Response Checklist - 4 -

5 Section 6.6 Business Continuity, Disaster Recovery and Remote Computing Section 6.7 Global Positioning and Fleet Management Services Section 6.8 Comprehensive Conferencing Solutions Section 6.9 Miscellaneous Services Section 6.10 Power Backup and Emergency Power Systems Section 6.11 Extended Warranty and Maintenance Services Section 7 Equipment Purchases 9. Vendor Profile (All vendors must complete this section) 10. Vendor References (All vendors must complete this section) Vendor's Financial References Vendor s Banking References: Vendor s Auditors: Customer References Current Customer References: Prior Customer References: TISA Response Checklist - 5 -

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