THE UNIVERSITY OF THE WEST INDIES ST. AUGUSTINE FACULTY OF SOCIAL SCIENCES DEPARTMENT OF MANAGEMENT STUDIES MGMT 3022 ORGANIZATIONAL DEVELOPMENT

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1 THE UNIVERSITY OF THE WEST INDIES ST. AUGUSTINE FACULTY OF SOCIAL SCIENCES DEPARTMENT OF MANAGEMENT STUDIES MGMT 3022 ORGANIZATIONAL DEVELOPMENT COURSE OUTLINE No. of Credits: 3 Level: III Pre-Requisite(s): MGMT 1001 Introduction to Management, or SOCI Introduction to Sociology I, and MGMT 2008 Organisational Behaviour Course Description The objectives of this course are to evaluate the various theoretical underpinnings and practical applications of Organisation Development (O.D.); to develop participants skills in diagnosing problem areas, recommending and implementing appropriate strategies for change in organisations; to examine the various implications of change for the organisation and employees. Course Rationale In this course, participants will study Organization Development from the point of view of managers and consultants. The theoretical underpinnings of the subject will be studied but only to the extent that they give purpose and direction to practitioners. There are many definitions of Organization Development. But let us for the time being use the definition offered by Cummings and Worley, authors of the text that we will be using. It states: Organization Development is a system wide application and transfer of behavioral science knowledge to the planned development, improvement, and reinforcement of the strategies, structures and processes that lead to organization effectiveness. In this course participants will learn how this is accomplished in practice. Page 1 of 6

2 Letter to Students Welcome to Organization Development. I expect that you chose this course because you have an interest in understanding how to help organizations to change and improve. I will find out more about your expectations early in the semester, when we will have time to clarify the objectives and content of this course. As we go forward, I will work with you to make this course an enjoyable and fruitful learning experience. Once again, welcome. Content An Introduction to OD: Chapters 1, 2 and 3 (Weeks One & Two) 1. Definition 2. History 3. Values, Assumptions and Beliefs 4. The Nature of Planned Change 5. OD Consulting 6. The Organization Development Practitioner The Process of Organization Development: Chapters 4 and 5 (Week Three) 1. Entering and Contracting 2. Diagnosing Organizations The Process of Organization Development: Chapters 6 to 8 (Weeks Four and Five) 1. Diagnosing Individuals and Groups 2. Collecting and Analyzing Diagnostic Information 3. Feeding Back Diagnostic Information The Process of Organization Development: Chapter 10 (Week Six) 1. Managing Change The Process of Organization Development: Chapters 9 and 11 (Week Seven) 1. Designing Interventions 2. Evaluating and Institutionalizing Interventions OD Interventions: Chapters 12 and 13 (Week Eight) 1. An overview of Interventions 2. Human and Organizational Process Interventions Page 2 of 6

3 OD Interventions: Chapters 14 to 16 (Week Nine) 1. Technostructural Interventions OD Interventions: Chapters 17 and 18 (Week Ten) 1. Human Resource Management Interventions OD Interventions: Chapters 19 to 25 (Week Eleven) 1. Strategic Interventions 2. Special Applications 3. The Future of OD *Group Presentations (Week Twelve) *Group Presentations (Week Thirteen) Learning Outcomes At the end of the course, participants should: Know and be able to explain the theoretical foundations of Organization Development (OD). Understand and be able to apply the methods of consulting employed by OD consultants. Explain the similarities and differences between OD and other approaches of organizational improvement. Understand and be able to apply various OD interventions. Understand contemporary trends on OD. Assignments Cases for Group Project Each group will be assigned one of the cases below. Answer all questions at the end of the case. The lecturer will assign the cases. 1. Kenworth Motors (Page 211 of Text) 2. Sunflower Incorporated (Page 239 of Text) 3. Evaluating the Change Agent Program at Siemens (Page 247 of Text) 4. Lincoln Hospital: Third-Party Intervention (Page 297 of Text) 5. Ben & Jerry s (A): Team Building Intervention (Page 304 of Text) Page 3 of 6

4 Individual Papers The following five Application Cases are to be completed by all students. Each should be typed and should be no longer than one page. 1. Applications 4.1 and 4.2 Entering Alegent Health (starts on page 80 of the text), and Contracting with Alegent Health (starts on page 82). Your task is to: b. In point form, state two strengths and two weaknesses of the process used by the consultants in entering and contracting with Alegent Health. 2. Application 6.2 Job Design at Pepperdine University (page 116 of the text). After reading the case and the analysis provided by the authors of the text, your task is to b. State and briefly explain five key points that you have learned about Individual Level Diagnosis. 3. Application 7.1 Collecting and Analyzing Diagnostic Data at Alegent Health (page 132 of the text). After reading the case, your task is to: b. In point form, state the strengths and weaknesses of the data collection and analysis process. 4. Application 10.1 Motivating Change in the Sexual Violence Unit of Minnesota s Health Department (page168 of the text). After reading the case, your task is to: b. In point form, state and briefly explain five key insights you gathered about generating commitment to change. 5. Application10.3 Developing Political Support for the Strategic Planning Project in the Sexual Violence Prevention Unit (page 177 of text). After reading the case, your task is to: b. In point form, state and briefly explain five key insights you gathered about developing political support for a change project. Course Assessment Coursework 40% Final Exam 60% Total 100% Evaluation The student will be evaluated on the basis of course work and a final examination. Final Examination Six essay questions; students to answer two. Covers Chapters of the text 60% of final grade Group Project Each group will be assigned a case study. Written analysis: Page 4 of 6

5 This is due on Week % of final grade Group Presentation Groups to present case study. Each presentation should be no more than 10 minutes; key points are to be identified and briefly explained. To be presented on the 12 th and 13 th weeks 5% of final grade Individual Papers/Participation Five application assignments will be given during the semester. These are to be done by each student individually. Each carries 4% of final grade. These will be assigned in class and are to be submitted the following week. These are to be no longer than ONE PAGE. It should consist of ONE paragraph summarizing an assigned short case accompanied by two or three statements in bullet point form of key insights gained. These are to be presented to the lecturer one week after being assigned. 20% of final grade. Teaching Strategies Lectures and group presentations will be the key learning strategies to be used. Full use will be made of audio-visual technology. Resources Required Thomas G. Cummings and Christopher G. Worley. Organization Development and Change th Edition. South-Western College Publishing: An International Thompson Publishing Company. Page 5 of 6

6 Course Calendar Refer to page 2 Additional Information UNIVERSITY ACADEMIC INTEGRITY POLICY/EXAMINATION REGULATIONS Please consult Section V (especially sub section B which deals with cheating) of the University of the West Indies, Examination Regulations for First Degrees, Diplomas and Certificates for details of this policy. General Examination Regulations 19 Absent from lectures and tutorials Code of Conduct during Class The following guidelines facilitate the creation and maintenance of an effective learning environment. All students are expected to adhere to the guidelines throughout the semester. Switch off all cellular phones and beepers before the start of each class session Be civil at all times. We can disagree without being disagreeable Read all assigned materials and attempt all assigned problems before the start of each class Participate in class discussions. Question on the subject matter are welcomed at any tome Deadlines are firm! Plan to meet them Grading System Grade A+ A A- B+ B B- C+ C C- D+ D F Mark < 40 Page 6 of 6