INTEGRATED MARKETING COMMUNICATIONS

Size: px
Start display at page:

Download "INTEGRATED MARKETING COMMUNICATIONS"

Transcription

1 INTEGRATED MARKETING COMMUNICATIONS What is IMC & why IMC? IMC is the concept and practice of designing marketing communications programs that coordinate all promotional activities Ad, PS, SP, PR, publicity, and direct marketing so as to provide a consistent message across all audiences of the organization. The Communications Process: Key components: * endcoding: idea symbols * decoding: reverse: interpret symbols into the original idea and meaning communication process breakdowns * poor encoding * poorly or misdirected * wrong channel * faulty decoding Integrated Marketing Communication 1

2 Field of experience: similar understanding and knowledge of both sender & receiver e.g. share similar cultural context Problematic: transplanting communication to a foreign market Promotional Mix: Advertising: paid, non-personal, targeted; sender in control of how, when, to whom Personal selling: 2-way comm., face-toface, highly focused, expensive Public relations: influence feelings, opinions, beliefs lobbying, press conferences Publicity: non-personal, indirectly paid get a favorable story out Plus: credibility believable Minus: lack of control over what is said Integrated Marketing Communication 2

3 Sales promotion: short-term inducement Coupons, rebates, samples, sweepstakes Plus: stimulates sales during promo period Minus: gains are temporary; effectiveness wear-out with repetition Direct marketing: many forms Face-to-face; direct mail; telephone solicitations; catalogs; online marketing Fastest growing forms Minuses: need comprehensive/current database very expensive & time consuming; concerns about privacy Integrated Marketing Communication 3

4 IMC Basic Issues WHO? the target audience determines the comm. vehicle & medium/media consumer vs biz; nature of products The PLC: adjustments Intro: awareness use all tools available Growth stage: persuasion consumers: ads gain brand preference; biz: channel distribution shelf space Maturity: keep buyers/loyalty repeat purchase reminders Use combination: ads, discounts, coupons, price cuts Decline: phase out very low key Integrated Marketing Communication 4

5 Product characteristics: Complexity: More complex PS Risk: greater risk PS Ancillary services: maintenance; PS Stages of the buying decision Pre-purchase: ads awareness; samples Purchase: sales promo; ad deliver coupons, deals, rebate Post-purchase: assurance ads reduce PPD Channel strategies Pull vs push Integrated Marketing Communication 5

6 IMC HOW TO? WHO: target audience Know intimately lifestyle, attitudes, values, media habits, shopping habits WHAT1: Promo objectives link to hierarchy of effects: awareness interest evaluation trial adoption WHAT2: Promo budget setting * % sales *competitive parity * affordability * objective and task WHAT3: kinds of promo Diverse audiences, tools, contexts Combinations can achieve same objective WHERE: promo design creativity Know what tools for which audience, product relate to consumer interests & buying beh Integrated Marketing Communication 6

7 WHEN: scheduling Seasonality skiing, travel Timing & sequencing of promo program esp in new product introduction EXECUTION design & use Measure effectiveness: Pre-test & post-test test result database IMC measure complicated becos different phases of campaign with different objectives Media ad awareness Sales promo generate inquiry Direct mail more info PS conclude transaction IMC goal: SYNERGY Integrated Marketing Communication 7

8 DIRECT MARKETING Direct mail & catalogs, TV, telemarketing, direct selling Explosive growth in DM Factoids: DM expenditures >$300B; Revenues > $3 trillion; Employment >20 million WHY? Increasing interest in CRM customize communication; 1-on-1 intereactions Technology: hardware and software databases; Internet: Sales. $150 billion Increasing consumer access to Internet Increasing # online biz Integrated Marketing Communication 8

9 Benefits to biz: Geographically unbounded Time unbounded Create more value guarantees Customers ready to buy Orders 24/7 Generate sales leads from info ads Traffic generation Benefits to consumers: No need to go to store 24/7 availability saves time saves money no hassles with salespeople privacy excellent customer service Integrated Marketing Communication 9

MKTG301: PRINCIPLES OF MARKETING DEFINITIONS: CHAPTER 18

MKTG301: PRINCIPLES OF MARKETING DEFINITIONS: CHAPTER 18 MKTG301: PRINCIPLES OF MARKETING DEFINITIONS: CHAPTER 18 Communication (1) The process of conveying a message to others, which requires six elements: a source, a message, a channel of communication, a

More information

An Introduction to Integrated Marketing Communications

An Introduction to Integrated Marketing Communications An Introduction to Integrated Marketing Communications Using IMC To Market Las Vegas 1 Creating a Unique Brand Identity for Las Vegas *Click outside of the video screen to advance to the next slide Taking

More information

Chapter 17 Promotional Concepts and Strategies. Section 17.1 Promotion and Promotional Mix Section 17.2 Types of Promotion

Chapter 17 Promotional Concepts and Strategies. Section 17.1 Promotion and Promotional Mix Section 17.2 Types of Promotion Unit 6 Promotion Chapter 17 Promotional Concepts and Strategies Chapter 18 Visual Merchandising and Display Chapter 19 Advertising Chapter 20 Print Advertisements Chapter 17 Promotional Concepts and Strategies

More information

Non-personal communication

Non-personal communication Week 8: Promotions Integrated Marketing Communications: advertising, Sales Promotion, Public Relations, and Direct Marketing Strategic Goals Of Marketing Communication Create awareness Build positive images

More information

Marketing: Advertising and Sales Promotion

Marketing: Advertising and Sales Promotion Marketing: Advertising and Sales Promotion Food Communication II Section G Communication Mix Strategies All of the information has been adapted from: Kotler P. Armstrong, G., 2004. Principles of Marketing.

More information

Integrated Marketing Communication Strategy

Integrated Marketing Communication Strategy Integrated Marketing Strategy Dr. Richard Sjolander 2003 The Purpose of Integrated Marketing s is to Communicate with a Target Audience Promotion: or Applied marketing communication Attempts to: Inform

More information

Promotions: Integrated Marketing Communication Strategy

Promotions: Integrated Marketing Communication Strategy 1 Marketing Communication Mix or Promotion Mix Promotions: Integrated Marketing Communication Strategy Design Stores that Sell the Product Price Package 2 The Changing Communications Environment The Need

More information

Chapter 15: Integrated Marketing Communications

Chapter 15: Integrated Marketing Communications Chapter 15: Integrated Marketing Communications Pride/Ferrell Foundations of Marketing Fourth Edition Prepared by Milton Pressley University of New Orleans Objectives 1. Discuss the nature of integrated

More information

Marketing Module - Promotion Sandra Cuellar Extension Associate AEM, Cornell University

Marketing Module - Promotion Sandra Cuellar Extension Associate AEM, Cornell University 1. What is Promotion? Marketing Module - Promotion Sandra Cuellar Extension Associate AEM, Cornell University 2. The Promotional Elements 2.1 Advertising 2.2 Personal Selling 2.3 Public Relations & Publicity

More information

Direct Marketing & Other promotional mix Methods

Direct Marketing & Other promotional mix Methods Direct Marketing & Other promotional mix Methods Uni.Vie.Marketing Group9:Feraldi Zahir Ilka Djajakusuma Tanja Tratting Wei Huang The Meaning of direct Marketing Definition Covers a wide array of methods

More information

ADVERTISING IN PROMOTIONAL MIX

ADVERTISING IN PROMOTIONAL MIX ADVERTISING IN PROMOTIONAL MIX 1. A company's total marketing communications mix consists of a special blend of advertising, sales promotion, public relations, personal selling, and direct-marketing tools

More information

Power Struggles and Sales Promotion

Power Struggles and Sales Promotion Chapter 18 Sales Promotion Power Struggles and Sales Promotion Sales promotion plays a key strategic role in the channel of distribution Big name brands need to supported with sales promotion and POP in

More information

MARKETING MODULES SERIES

MARKETING MODULES SERIES MARKETING MODULES SERIES Marketing Module 8: Promotion Sandra Cuellar-Healey, MFS MA Charles S. Dyson School of Applied Economics & Management College of Agriculture and Life Sciences Cornell University,

More information

MARKETING MODULES SERIES

MARKETING MODULES SERIES June 2013 EB 2013-09 MARKETING MODULES SERIES Marketing Module 8: Promotion Sandra Cuellar-Healey, MFS MA Charles S. Dyson School of Applied Economics & Management College of Agriculture and Life Sciences

More information

Principles of Marketing Lecture 13a: Promotional Mix Decisions: Advertising and Sales Promotion. The Traditional Communication Model. Noise.

Principles of Marketing Lecture 13a: Promotional Mix Decisions: Advertising and Sales Promotion. The Traditional Communication Model. Noise. Principles of Marketing Lecture 13a: al Mix Decisions: Advertising and Sales Target Market Product Place Price Personal Selling Mass Selling Sales Advertising Publicity The Traditional Communication Model

More information

MKTG 680. Chapter 13-14 Global Marketing Communications Decisions: Advertising, Public Relations, Sales Promotion. Standardization vs.

MKTG 680. Chapter 13-14 Global Marketing Communications Decisions: Advertising, Public Relations, Sales Promotion. Standardization vs. MKTG 680 Chapter 13-14 Global Marketing Communications Decisions: Advertising, Public Relations, Sales Promotion Global Marketing Communications The primary purpose of marketing communications is to tell

More information

An Introduction to Integrated Marketing Communications

An Introduction to Integrated Marketing Communications An Introduction to Integrated Communications The Growth of and Expenditure in Billions of Dollars U.S. U.S. Outside U.S. 2002 1980 $0 $50 $100 $150 $200 $250 $300 IMC Audience Contact Points Point of Purchase

More information

Why do firms create new products?

Why do firms create new products? Why do firms create new products? 1. Changing Customer Needs: When they add products, services, and processes to their offerings, firms can create and deliver value more effectively by satisfying the changing

More information

Business Strategy and Initial Market Assessment for a Retail Company

Business Strategy and Initial Market Assessment for a Retail Company Business Strategy and Initial Market Assessment for a Retail Company 1 Retail Industry According to Hoovers, the internet and mail-order retail industry in the US includes about 20,000 companies with combined

More information

SALES PROMOTION, EVENTS, AND SPONSORSHIPS

SALES PROMOTION, EVENTS, AND SPONSORSHIPS PART FIVE: INTEGRATION AND EVALUATION Chapter 16 Wells, Moriarty, Burnett & Lwin ADVERTISING Principles and Effective IMC Practice Koekemoer L. (2004)., Marketing Communications, Juta and Company Ltd.

More information

Chapter 11: Campaign Management

Chapter 11: Campaign Management Chapter 11: Campaign Management Overview Topics discussed: Campaign Management Process Campaign Planning and Development Campaign Execution Analysis & Control Campaign Feedback 2 Campaign A series of interconnected

More information

Evaluation of Effectiveness. Chapter Outline. Key Points. Chapter 19

Evaluation of Effectiveness. Chapter Outline. Key Points. Chapter 19 Evaluation of Effectiveness Chapter 19 Chapter Outline I. Chapter Key Points II. Evaluating Effectiveness III. Stages of Copy Testing IV. Media Evaluation V. Campaign and IMC Evaluation Key Points Demonstrate

More information

PROSPECTING-- Promotional Strategies. By Dr. Tony Alessandra

PROSPECTING-- Promotional Strategies. By Dr. Tony Alessandra PROSPECTING-- Promotional Strategies By Dr. Tony Alessandra In the sales profession, two effective ways to get business are to go out after it, or have it come to you. The first you do by prospecting;

More information

Marketing Management SUMMARY. Chapter 14 One to One: Trade Communication, Direct Marketing & Personal Selling

Marketing Management SUMMARY. Chapter 14 One to One: Trade Communication, Direct Marketing & Personal Selling Marketing Management SUMMARY Chapter 14 One to One: Trade Communication, Direct Marketing & Personal Selling Chapter 14 Trade Sales Promotion: Targeting The B2B Customer Trade Promotions - Focus on members

More information

LECTURE 1 Introduction To Integrated Marketing Communications. Marketing satisfying needs and wants through the exchange process.

LECTURE 1 Introduction To Integrated Marketing Communications. Marketing satisfying needs and wants through the exchange process. LECTURE 1 Introduction To Integrated Marketing Communications Marketing satisfying needs and wants through the exchange process. The Marketing Management Process 1. Situation analysis (PESTL). 2. Objectives.

More information

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ MARKETING PLATFORMS ADVERTISING MEDIA PUBLIC RELATIONS SOCIAL MEDIA WEB MARKETING PROMOTIONS

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ MARKETING PLATFORMS ADVERTISING MEDIA PUBLIC RELATIONS SOCIAL MEDIA WEB MARKETING PROMOTIONS MARKETING BENEFIT MARKETING PLATFORMS RELATIVE COST CONSTRAINTS & LIMITATIONS INTEGRATION STARTERS Generate positive impressions / awareness ADVERTISING Need to control the message content/timing/audience

More information

PROMOTION TRHOUGH THE MARKETING CHANNEL

PROMOTION TRHOUGH THE MARKETING CHANNEL Chapter 12 PROMOTION TRHOUGH THE MARKETING CHANNEL Chapter Objectives One of the major tools the manufacturer uses for implementing an integrated promotional program is selling support by channel members.

More information

Marketing: Promotion Basics

Marketing: Promotion Basics Name: Class: Date Taken: Total Possible Marks: 39 Marketing: Promotion Basics Complete the following questions in the time allowed by your teacher Write a short, accurate definition for each of the following

More information

Direct Marketing and MASB Peter A. Johnson VP, Strategic Analysis/ Senior Economist DMA August 14, 2008

Direct Marketing and MASB Peter A. Johnson VP, Strategic Analysis/ Senior Economist DMA August 14, 2008 Direct Marketing and MASB Peter A. Johnson VP, Strategic Analysis/ Senior Economist DMA August 14, 2008 MASB 1 What is Direct Marketing? Direct Marketing: The planned communication of marketing offers

More information

The Art of Conversational Sales. Ron Packer www.linkedin.com/ronpacker

The Art of Conversational Sales. Ron Packer www.linkedin.com/ronpacker Social Media Marketing The Art of Conversational Sales Ron Packer www.linkedin.com/ronpacker A Quick Overview Social Media Marketing What is it? Why should you, a business owner, care? How do you create

More information

SYLLABUS - DIRECT MARKETING AND SALES PROMOTION (10 Credits)

SYLLABUS - DIRECT MARKETING AND SALES PROMOTION (10 Credits) SYLLABUS - DIRECT MARKETING AND SALES PROMOTION (10 Credits) This unit aims to provide candidates with an understanding of the disciplines and techniques of direct marketing and sales promotion at an operational

More information

Managing Mass Communication: Advertising, Sales Promotion, Events and Experiences, and Public Relations

Managing Mass Communication: Advertising, Sales Promotion, Events and Experiences, and Public Relations The best advertising is done by satisfied customers. Managing Mass Communication: Advertising, Sales Promotion, Events and Experiences, and Public Relations www.aenike.ub.ac.id Developing and Managing

More information

Marketing communications: integrated marketing communications aspect. Learning outcomes

Marketing communications: integrated marketing communications aspect. Learning outcomes Marketing communications: integrated marketing communications aspect Lect. Indre Radaviciene E-mail: indre.radaviciene@gmail.com Vilnius University/Faculty of Economics Marketing Department Learning outcomes

More information

CHAPTER 18: DIRECT MARKETING: THE DIALOGUE BUILDER

CHAPTER 18: DIRECT MARKETING: THE DIALOGUE BUILDER CHAPTER 18: DIRECT MARKETING: THE DIALOGUE BUILDER Chapter Objective To explain the role that direct marketing can play in an overall IMC program, and to identify the strengths and weaknesses of various

More information

How Integrated Marketing Communications (IMC) Can Build Strong Brand Equity?

How Integrated Marketing Communications (IMC) Can Build Strong Brand Equity? How Integrated Marketing Communications (IMC) Can Build Strong Brand Equity? Prepared by: Edmond Saadah Marketing & Training Consultant Contents 1. IMC 2. Brand Equity 3. How IMC Build Brand Equity? 4.

More information

Media Today, 5 th Edition. Chapter Recaps & Study Guide

Media Today, 5 th Edition. Chapter Recaps & Study Guide 1 Media Today, 5 th Edition Chapter Recaps & Study Guide Chapter 4: Financing and Shaping the Media: Advertising, Public Relations, and Marketing Communications This chapter explores how advertising, public

More information

THE ROLE OF THE COMMUNICATIONAL POLICY IN THE MARKETING ACTIVITY OF CONSTRUCTION ORGANIZATIONS

THE ROLE OF THE COMMUNICATIONAL POLICY IN THE MARKETING ACTIVITY OF CONSTRUCTION ORGANIZATIONS THE ROLE OF THE COMMUNICATIONAL POLICY IN THE MARKETING ACTIVITY OF CONSTRUCTION ORGANIZATIONS Iulian Patriche, Ph.D., ipatsib89@yahoo.com Central Office of State for Special Issues Abstract: The specific

More information

Direct Marketing. It s a process. What is direct marketing? from Basic to Insights. 2011 Linwood Direct Communications 1

Direct Marketing. It s a process. What is direct marketing? from Basic to Insights. 2011 Linwood Direct Communications 1 Direct Marketing from Basic to Insights Pam Linwood, PDM Linwood Direct Communications Alan Weber Data to Strategy Group, LLC Adjunct Professor, UMKC It s a process Today A proven creative strategy guide

More information

Chapter 15 Measuring the Effectiveness of Brand Promotions

Chapter 15 Measuring the Effectiveness of Brand Promotions 15-1 Chapter 15 Measuring the Effectiveness of Brand Promotions 15-2 1. Discuss issues that shape the evaluation of brand promotion. 2. Describe how marketers measure the effectiveness of advertising.

More information

Using Effective Promotions

Using Effective Promotions Chapter 16: Using Effective Promotions Product Place Price Promotion 48 slides 12 slides 4 slides 2 slides 2 3 1 Any of a variety of methods used to communicate with the people in your target market and

More information

Marketing Strategy Planning Process

Marketing Strategy Planning Process When we finish this lecture you should CHAPTER FOURTEEN Promotion Introduction to Integrated Marketing Communications 1. 2. 3. 4. 5. For use only with Perreault/Cannon/McCarthy or Perreault/McCarthy texts.

More information

Descriptions of the Three Markets in The New Shoe Simulation Ted Mitchell The Home Market

Descriptions of the Three Markets in The New Shoe Simulation Ted Mitchell The Home Market Descriptions of the Three Markets in The New Shoe Simulation Ted Mitchell In marketing management, a market is a group of final customers who respond in a homogeneous way to a marketing mix. If two customers

More information

BASE OFFER TERMS AUDIENCE CHANNEL STARTS ENDS CODES. New customers to CB

BASE OFFER TERMS AUDIENCE CHANNEL STARTS ENDS CODES. New customers to CB Q2 2012 National Offer: Best Business Bundle Offer Details 06/15/12 Revised with digital video BASE OFFER TERMS AUDIENCE CHANNEL STARTS ENDS CODES $117.99 Double Play Essentials20 Internet, 1 Business

More information

The Communication Process - Source, Message & Channel Factors. Con Stavros. Model of Communication. A Basic Model of Communication

The Communication Process - Source, Message & Channel Factors. Con Stavros. Model of Communication. A Basic Model of Communication The Communication Process - Source, Message & Channel Factors Con Stavros A Basic Model of Communication SOURCE - person or organisation who has information to share. The source/sender encodes the message

More information

Shopping Savvy. 2 days. What should shoppers know before they spend their hard earned money? Materials. Overview

Shopping Savvy. 2 days. What should shoppers know before they spend their hard earned money? Materials. Overview B L A C K F R I D A Y L E S S O N Shopping Savvy L E S S O N 2 days What should shoppers know before they spend their hard earned money? Overview Students work in small groups to prepare for a news conference

More information

Chapter One Integrated Marketing Communications

Chapter One Integrated Marketing Communications 1 Chapter One Integrated Marketing Communications 1-1 1 Virgin Atlantic Still Red Hot 25 th Anniversary campaign Bold, distinctive imagery Global campaign Integrated across many platforms and channels

More information

Direct Mail in Comparison with Other Media Channels. Date: 9 March 2012

Direct Mail in Comparison with Other Media Channels. Date: 9 March 2012 Direct Mail in Comparison with Other Media Channels Date: 9 March 2012 Increasing Media Fragmentation 2 Survey Objectives To understand: Marketers Survey marketers perception towards different communication

More information

Successful Steps and Simple Ideas to Maximise your Direct Marketing Return On Investment

Successful Steps and Simple Ideas to Maximise your Direct Marketing Return On Investment Successful Steps and Simple Ideas to Maximise your Direct Marketing Return On Investment By German Sacristan, X1 Head of Marketing and Customer Experience, UK and author of The Digital & Direct Marketing

More information

Genius Mail: Hospitality. Unlock the marketing, sales and branding Potential of your most trusted and used business communication channel

Genius Mail: Hospitality. Unlock the marketing, sales and branding Potential of your most trusted and used business communication channel : Hospitality Unlock the marketing, sales and branding Potential of your most trusted and used business communication channel Everyday Business Email Unlock the marketing, sales and branding potential

More information

Mobile Marketing for the Restaurant & Retail Industries

Mobile Marketing for the Restaurant & Retail Industries Mobile Marketing for the Restaurant & Retail Industries The restaurant and retail industries require frequent consumer engagement in the forms of advertisements, promotions, direct mail, email marketing

More information

Assessment Vocabulary Strategies. Advertiser. Describe three types of positions typically found in an advertising agency.

Assessment Vocabulary Strategies. Advertiser. Describe three types of positions typically found in an advertising agency. What is Advertising (1-2 days) (1) The student knows business concepts and explains how business satisfies economic needs. The student is expected to: (A) Categorize business activities as production,

More information

ADVERTISING AND SALES PROMOTION

ADVERTISING AND SALES PROMOTION C.B.C.S.S. B.Com Programme Semester V Complementary Course- 1 ADVERTISING AND SALES PROMOTION 1. Promotion mix includes Sales Promotion, Personal Selling, Advertising and a) Marketing b) Sales c) Publicity

More information

Session 7: Demand Creation and Product Promotion

Session 7: Demand Creation and Product Promotion Session 7: Demand Creation and Product Promotion Mimi Jenkins and Danielle Pedi SanMark COP Practitioner Training Sanitation Marketing Community of Practice WASH Reference Group 1 Step 1. Assessment and

More information

040070307 Integrated Marketing Communication QUESTION BANK

040070307 Integrated Marketing Communication QUESTION BANK QUESTION BANK TRUE/FALSE 1. Marketing communications play an important role for all companies. 2. According to a recent study, integrated marketing communications is seldom employed by business-to-business

More information

Measuring the Return on Marketing Investment

Measuring the Return on Marketing Investment Measuring the Return on Marketing Investment E. Craig Stacey, Ph.D. Outline Measuring the Return on Marketing Investment 1 The Need for Marketing Accountability 2 A Framework for Marketing Productivity

More information

Defining integrated marketing communications

Defining integrated marketing communications 1 Chapter 1 Defining integrated marketing communications Chapter overview This chapter provides a broad understanding of what integrated marketing communications (IMC) is and why it is used. It will introduce

More information

A Model for Making Sense Out of Marketing ROI Measurements

A Model for Making Sense Out of Marketing ROI Measurements A Model for Making Sense Out of Marketing ROI Measurements M easuring and improving marketing ROI is a process. It's not a one-shot deal. It's an ongoing effort, an integral part of well-oiled marketing

More information

A Current Look At Direct Mail and Advertising To Generate Local LTCi Leads. Defining Directions: The 7th Annual Intercompany LTCi Conference

A Current Look At Direct Mail and Advertising To Generate Local LTCi Leads. Defining Directions: The 7th Annual Intercompany LTCi Conference A Current Look At Direct Mail and Advertising To Generate Local LTCi Leads Defining Directions: The 7th Annual Intercompany LTCi Conference Direct Mail and Advertising To Generate Local LTCi Leads Presenters

More information

Determining Your Advertising Objectives

Determining Your Advertising Objectives Determining Your Advertising Objectives by BNET Editorial Tags: marketing, advertising, sales Clear objectives for an advertising campaign are essential. Do you want to generate leads or encourage brand

More information

Marketing planning toolkit for small business

Marketing planning toolkit for small business 10 Minute Guide Marketing planning toolkit for small business Membership Services Moor Hall, Cookham Maidenhead Berkshire, SL6 9QH, UK Telephone: 01628 427500 www.cim.co.uk/marketingresources The Chartered

More information

Learning Objectives 17/03/2016. Arguments for and Against Measuring Effectiveness. Chapter 18 Measuring the Effectiveness of the Promotional Program

Learning Objectives 17/03/2016. Arguments for and Against Measuring Effectiveness. Chapter 18 Measuring the Effectiveness of the Promotional Program Chapter 18 Measuring the Effectiveness of the Promotional Program Copyright 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill

More information

STEP 1. Identify Your Market & Establish Your Message. Marketing your business today should not be taken lightly. Start by Asking These Questions:

STEP 1. Identify Your Market & Establish Your Message. Marketing your business today should not be taken lightly. Start by Asking These Questions: STEP 2 Identify Your Market & Establish Your Message Marketing your business today should not be taken lightly It s more challenging now than it s ever been before with new technologies, online marketing

More information

An introduction to marketing automation. https://www.mautic.org

An introduction to marketing automation. https://www.mautic.org An introduction to marketing automation INTRODUCTION me, marketing automation, mautic. Jeff Seevers Marketer. Recovering Salesman, Developer and Consultant. Love helping people, help people. What is marketing

More information

In their hands. In their home. On their time. Acquiring new customers with mail.

In their hands. In their home. On their time. Acquiring new customers with mail. Inserts: Case Studies on Customer Acquisition Tips for creating an effective acquisition program. Types of customers to target: Those not aware of your product. Target prospects based on data, such as

More information

Management Commentary. Second Quarter 2015 Results

Management Commentary. Second Quarter 2015 Results Management Commentary Second Quarter 2015 Results The RetailMeNot, Inc. ( RetailMeNot ) earnings call will begin on August 5, 2015 at 7:00am central time (8:00am eastern time) and will include prepared

More information

How to Better Optimize Your CRM and Find High Potential Auto Shoppers Best Practice for Automotive Marketers

How to Better Optimize Your CRM and Find High Potential Auto Shoppers Best Practice for Automotive Marketers How to Better Optimize Your CRM and Find High Potential Auto Shoppers Best Practice for Automotive Marketers Auto marketers can better identify best customers hidden within their Customer Relationship

More information

MBA 695 B Advertising and Promotions UNC-GREENSBORO

MBA 695 B Advertising and Promotions UNC-GREENSBORO MBA 695 B Advertising and Promotions UNC-GREENSBORO PLACE: Joseph M Bryan School of Business Room 205 TIME: Mondays, 6:30 9:20pm INSTRUCTOR: Matt Mitchell OFFICE HOURS: If you need to meet with me feel

More information

Business to Business Marketing MKTG 333: TERM PROJECT TERM PROJECT: DEVELOPING A DIRECT MAIL CAMPAIGN

Business to Business Marketing MKTG 333: TERM PROJECT TERM PROJECT: DEVELOPING A DIRECT MAIL CAMPAIGN Business to Business Marketing MKTG 333: TERM PROJECT TERM PROJECT: DEVELOPING A DIRECT MAIL CAMPAIGN The objective of this assignment is to develop a direct mail campaign for a Northern-VA business that

More information

Integrated Marketing Communications: Advertising, Sales Promotion, Public Relations, and Direct Marketing

Integrated Marketing Communications: Advertising, Sales Promotion, Public Relations, and Direct Marketing Chapter 8 Part C The Marketing Mix Integrated Marketing Communications: Advertising, Sales Promotion, Public Relations, and Direct Marketing THE PROMOTION MIX Communicating with customers will be the broad

More information

Push & Pull Marketing

Push & Pull Marketing Push & Pull Marketing As we face the new year, foremost in the minds of business owners are how they will increase revenues in the current economic environment. This paper discusses two specific types

More information

ECM 210 Chapter 6 - E-commerce Marketing Concepts: Social, Mobile, Local

ECM 210 Chapter 6 - E-commerce Marketing Concepts: Social, Mobile, Local Consumers Online: The Internet Audience and Consumer Behavior Around 75% (89 million) of U.S. households have Internet access in 2012 Intensity and scope of use both increasing Some demographic groups

More information

Sales Promotion. The Marketers Dilemma. Sales Promotion Defined:

Sales Promotion. The Marketers Dilemma. Sales Promotion Defined: Sales Promotion The Marketers Dilemma Sales Promotion Defined: A direct inducement that offers extra value or incentive for the product to the salesforce, distributors, or the ultimate consumer with the

More information

Why Market to Chinese Americans?

Why Market to Chinese Americans? Chinesefn.com is a dynamic Financial Web site that caters to Chinese Investors with the best in financial commentary and analysis. We offer timely market information of US publicly traded stocks and foreign

More information

Chapter 10 Sample Questions on Advertising, PR and Promotion

Chapter 10 Sample Questions on Advertising, PR and Promotion Chapter 10 Sample Questions on Advertising, PR and Promotion 1. One issue facing advertisers is that consumers screen out messages that are not relevant to them. 2. Glenn is using a push strategy to promote

More information

Tech-level Business Scheme of Work Marketing Unit 5: Customer communications Unit type: Internally assessed

Tech-level Business Scheme of Work Marketing Unit 5: Customer communications Unit type: Internally assessed Tech-level Business Scheme of Work Marketing Unit 5: Customer communications Unit type: Internally assessed Guidance Notes: This Scheme of Work (SoW) illustrates how the unit content could be delivered

More information

Class B.Com VI Sem. (Management) Subject Sales Promotion & Public Relation

Class B.Com VI Sem. (Management) Subject Sales Promotion & Public Relation SYLLABUS Class B.Com VI Sem. (Management) Subject Sales Promotion & Public Relation UNIT I UNIT II UNIT III UNIT IV UNIT V Nature and importance of sales promotion, its role in marketing, forms of sales

More information

How to Land and Price the Hottest Web Writing Projects in 2010

How to Land and Price the Hottest Web Writing Projects in 2010 How to Land and Price the Hottest Web Writing Projects in 2010 Rebecca Matter Managing Editor, Wealthy Web Writer Co-Managing Partner, AWAI 2010 Web Copywriting Success Copywriting vs. Web Writing Opportunities

More information

SplitTarget 2012 Contract Marketing Organization

SplitTarget 2012 Contract Marketing Organization SplitTarget 2012 Contract Marketing Organization Split your Target and Conquer the Market. INTERNET MARKETING WEBSITE DEVELOPMENT ECOMMERCE DEVELOPMENT SEARCH ENGINE OPTIMIZATION PAY-PER-CLICK MANAGEMENT

More information

Day Marketer. Presented by: Kara Holder

Day Marketer. Presented by: Kara Holder Cloud Marketing On A Sunny Day: How To Evolve Into A Modern Day Marketer Presented by: Kara Holder OVERWHELMED WITH ALL THE NEW METHODS TO MARKET YOUR BUSINESS ONLINE? 2 What is Revenew and who is Kara

More information

SPORT MARKETING MIX STRATEGIES

SPORT MARKETING MIX STRATEGIES Alexandru Lucian MIHAI Faculty: Marketing, Academy of Economic Studies, Bucharest, Romania SPORT MARKETING MIX STRATEGIES Keywords Sport marketing Marketing mix Market position JEL Classification M31 Abstract

More information

Diploma in Marketing

Diploma in Marketing Brentwood Open Learning College Diploma in Marketing (Level 4) Course Structure & Contents Diploma in Marketing Course Structure Contents Page 1 Unit 1 to Marketing The unit 1 covers the following topics:

More information

Writing Business documents and. All material will be adapted from Botha, D. et al. 2007. Public Relations: Fresh Perspectives. Pearson Education SA

Writing Business documents and. All material will be adapted from Botha, D. et al. 2007. Public Relations: Fresh Perspectives. Pearson Education SA Writing Business documents and Formal Texts All material will be adapted from Botha, D. et al. 2007. Public Relations: Fresh Perspectives. Pearson Education SA Introduction Writing business documents in

More information

over-the-counter selling personal selling field selling network marketing telemarketing outbound telemarketing inbound telemarketing inside selling

over-the-counter selling personal selling field selling network marketing telemarketing outbound telemarketing inbound telemarketing inside selling personal selling over-the-counter selling field selling network marketing outbound telemarketing telemarketing inbound telemarketing inside selling relationship selling consultative selling cross-selling

More information

About Us. Auto Leads. Call Center B.D.C. Direct Mail Campaigns. Special Promotion. - Auto Leads Team. YourHotLeads.com CustomerTrack Platform

About Us. Auto Leads. Call Center B.D.C. Direct Mail Campaigns. Special Promotion. - Auto Leads Team. YourHotLeads.com CustomerTrack Platform Issue #1230b YourHotLeads.com CustomerTrack Platform Auto Leads Do you wonder where all the buyers are? Would you like to know every customer in your area who is actively looking to purchase a vehicle

More information

CAPSIM : Introduction to Marketing Strategy. Alisara Charinsarn 22 June 2013

CAPSIM : Introduction to Marketing Strategy. Alisara Charinsarn 22 June 2013 CAPSIM : Introduction to Marketing Strategy Alisara Charinsarn 22 June 2013 CAPSIM Marketing 4 main things to consider and Plug in in the spreadsheet Sales Forecast Sales Budget Promo Budget Price Price

More information

Mobile Marketing Best Practices

Mobile Marketing Best Practices Mobile Marketing Best Practices TABLE OF CONTENTS Why Mobile Marketing...1 Creating a Solid Foundation...2 Executing Effectively...3 Tackling Advanced Tactics...4 Next Steps...5 About Genesys...5 Why Mobile

More information

Marketing at McDonald s

Marketing at McDonald s at McDonald s Careers McDonald s is one of the best known brands worldwide. This case study shows how McDonald s aims to continually build its brand by listening to its customers. It also identifies the

More information

Media Planning. Marketing Communications 2002

Media Planning. Marketing Communications 2002 Media Planning Marketing Communications 2002 Media Terminology Media Planning - A series of decisions involving the delivery of messages to audiences. Media Objectives - Goals to be attained by the media

More information

Integrated Communication

Integrated Communication Integrated Communication Integrated Communication is a 15-credit mandatory module which sits within the suite of Level 4 modules. To gain the CIM Level 4 Certificate in Professional Marketing a pass in

More information

How strategic testing of your email campaigns can yield better results. Wendy Griffin Marketing Coordinator, Campaigner feedback@campaigner.

How strategic testing of your email campaigns can yield better results. Wendy Griffin Marketing Coordinator, Campaigner feedback@campaigner. How strategic testing of your email campaigns can yield better results. Wendy Griffin Marketing Coordinator, Campaigner feedback@campaigner.com Agenda Intro to Testing Why is it important? How to get started

More information

CHANGES IN THE PROFESSIONAL SERVICES MARKETING MIX: Traditional vs. Online Marketing

CHANGES IN THE PROFESSIONAL SERVICES MARKETING MIX: Traditional vs. Online Marketing CHANGES IN THE PROFESSIONAL SERVICES MARKETING MIX: Traditional vs. Online Marketing BY SYLVIA S. MONTGOMERY Over 20 years ago, Phillip Kotler, recognized by many as the father of marketing, warned that

More information

Chapter 1. An Introduction to Integrated Marketing Communications

Chapter 1. An Introduction to Integrated Marketing Communications Chapter The Role of Marketing An Introduction to Integrated Marketing Communications - Exchange: Two or more parties give something that has value to one another and it is a way to communicate among parties.

More information

Lecture 3: Marketing Plan, Strategies, Distribution and Channels

Lecture 3: Marketing Plan, Strategies, Distribution and Channels Lecture 3: Marketing Plan, Strategies, Distribution and Channels Dr Bernard Leong CTO & Co-founder MPS 812 Course Taught in: 1 What is Marketing? Marketing deals with identifying & meeting human and social

More information

Shopper Marketing Excellence: Marketing effectively at the POS

Shopper Marketing Excellence: Marketing effectively at the POS Excellence: effectively at the POS Barcelona, September 2009 This document was prepared by Advisium Group staff. The distribution / quotation of this document is allowed but always referring to Advisium

More information

INBOUNDMARKETING. For Beginners. Everything you need to know to get started.

INBOUNDMARKETING. For Beginners. Everything you need to know to get started. INBOUNDMARKETING For Beginners Everything you need to know to get started. 2 Bill is a Certified Inbound Marketing Specialist with Honors with 18 years of marketing experience. Not only is Bill an Inbound

More information

20 cheap and easy marketing and advertising ideas. Presented by All Seasons Communications Cheryl Russell

20 cheap and easy marketing and advertising ideas. Presented by All Seasons Communications Cheryl Russell 20 cheap and easy marketing and Presented by All Seasons Communications Cheryl Russell 1. Brand your company New/updated logo Positioning statement Website address 1990s 2012 2. Use your new identity Print

More information

qualifications syllabus 2013/2014 CAM Diploma in

qualifications syllabus 2013/2014 CAM Diploma in qualifications syllabus 2013/2014 CAM Diploma in Digital marketing (Media and Branding) This syllabus applies for assessments from December 2013 onwards. UNITS INCLUDED: Marketing and Consumer Behaviour

More information

Enrollment Marketing 101. What is Wrong with Traditional School Marketing and Why Inbound Marketing Can Increase Your Enrollment?

Enrollment Marketing 101. What is Wrong with Traditional School Marketing and Why Inbound Marketing Can Increase Your Enrollment? Enrollment Marketing 101 What is Wrong with Traditional School Marketing and Why Inbound Marketing Can Increase Your Enrollment? Upcoming ACCS Webinars 5 Ways to Increase the Number of Inquiries to Your

More information