This new service offering is applicable to both Postpaid and Prepaid subscribers. Making Calls/per minute. IDD all non- Glo networks except Satellite

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1 Q1. What is UniWorld? UniWorld FAQs [Postpaid & Prepaid Subscribers] A. UniWorld is a recent offering from Glo backed by ground breaking technology that allows Glo subscribers in any of the 3 Glo networks top-up their accounts with Local recharge cards in any visited Glo network/country and enjoy a flat based Unified Uniform pricing while roaming in any of these locations. HOST NETWORK This new service offering is applicable to both Postpaid and Prepaid subscribers UNIWORLD ROAMING PRICE TABLE Making Calls/per minute GLO ZONE CURRENCY ON- NET OFF- NET Calling Home Network or affiliate IDD all non- Glo networks except Satellite ON- NET Glo zone SMS OFF- NET all other networks Receiving Call/per minute MTC DATA Data/Kb NIGERIA Naira BENIN CFA GHANA Cedis Key: - Call rates are per one minute of call - SMS rates are per SMS count - Data rate is per Kilobytes. - Calls received are charged per one minute of call - All rates are VAT inclusive Note:

2 1. The rates in the table above are UNIFORM but presented in the 3 different currencies of the Glo operating countries. 2. Received call charge of NGN 8.00 is per minute 3. The rates stated below may fluctuate from time to time as the exchange rate between CFA/Cedis and naira fluctuates. 4. The fixed value will be the rate in Naira, Cedis and CFA 5. Glo Zone represents the 3 Glo networks/affiliates; Calling any Glo affiliate outside the visited country Q2. Who can enjoy the new UniWorld Roaming? A. All Glo Nigeria, Glo Benin and Glo Ghana subscribers roaming in Nigeria, Benin or Ghana. Does that mean that no roaming charges will be applied? Yes! There will be no roaming surcharge as the pricing above indicates. The sub will enjoy these new very affordable rates that are uniform across all 3 Glo networks. Q3. What is the cost of calling home [Nigeria, Ghana] when I am roaming in Benin? A. When you are calling Glo Nigeria or Ghana from Benin you will be charged naira [0.4 Ghana Cedis]/per minute. When you are calling other non-glo networks outside Benin you will be charged Naira [0.86 Ghana Cedis]/per minute. Q4. As a Glo Nigeria/Ghana Roamer in Benin what will I be charged for calling locally within Benin?

3 A. You will be charged Naira [0.22 Ghana Cedis]/per minute for making calls to any subscriber on the Glo Benin network. You would also be charged Naira [0.34 Ghana Cedis]/per minute for other local calls with Benin Q5. When I send SMS while Roaming in Benin or Ghana how much will I be charged? [Note: For now SMS MO is only available to Postpaid subscribers]. A. You will be charged 6.00 Naira [0.07 Ghana Cedis]/per SMS On-Net and Naira Off-Net [0.17 Ghana Cedis]/per SMS for all SMS to non Glo networks Why is this not also available to Prepaid Subscribers? This is currently been worked on and would be available for all Glo subs soon enough. Q6. When I receive calls while roaming on the Glo Benin network will I be charged? A. YES, in this new price regime all Glo Nigeria/Ghana subs roaming in Benin will receive calls at a cost 8.00 Naira [0.09 Ghana Cedis] /per call. Far below what competition is offering. Q7. Is the cost of calling other networks in Nigeria while roaming on the Glo Benin network the same as other international destinations? A. YES! For all International destinations EXCEPT Satellite numbers but including other networks in your home country the following rates would apply; Naira [0.86 Cedis]/per minute

4 Q8. Would I be able to call satellite destinations while roaming on any of the Glo affiliate networks? If yes what will be the roaming tariff? A. NO! While roaming on the Glo Benin Network Glo Nigeria/Ghana subs [Postpaid & Prepaid] will not be able to call satellite destinations. Q9. Will I be able to enjoy reduced pricing for GPRS Roaming with this new service offering? A. YES! GPRS roaming is currently available for only Postpaid Subs at 0.50 Naira/kb [0.01 Cedis/kb] on any Glo affiliate network. Q10. Would I still receive calls even when I have exceeded my set credit limit or run out of credit while roaming on any of the Glo Affiliate networks? [Note: This applies to Postpaid and Prepaid subscribers] A. No! There must be some available credit to receive calls while roaming on any of the 3 Glo networks at a cost of 8.00 Naira/minute [0.09 Cedis/per minute]. Q11. How will the Postpaid subscriber enjoy UniWorld? A. The Postpaid Subscriber would have to activate roaming by paying a deposit at any of the gloworld outlets.

5 Q12. What currency will my bills come in with this UniWorld Roaming service offering? [Note: This applies to only Postpaid subscribers] A. Your bills will still be rated in Naira or Cedis or CFA depending on your Glo Home country. Q13. Is there a special Short code for Customer Care under this new arrangement? A. The Special Customer Care short code for Glo subs for UniWorld Roaming in Ghana is 456 and for Glo Benin is Q14. What is will I be charged for calling any of these short code while roaming in Ghana or Benin? A. Glo subscribers would not be charged for calling the UniWorld short codes while roaming in Ghana or Benin Q15. Can I load my account with a Glo Benin/Ghana Recharge Card while roaming in Benin or Ghana? A. Yes of Course! This is the major concept behind the UniWorld Roaming service offering from Glo Can I still top up with a Glo Nigerian recharge card while roaming on the Glo Benin/Ghana network? Yes Q16. What currency will my credit come in after I load a local recharge card while roaming in any of the Glo Affiliate networks?

6 A. Your credit will be converted to the currency of your Home Network i.e. Naira/Cedis/CFA! Q16. What is the recharge process for a Glo Nigerian Subscriber when using a local recharge card in Glo Benin and vice versa? A. Glo Benin Republic Subscriber roaming on Glo Nigeria Network; Step-1: Subscriber would purchase recharge voucher of desired denomination from any Glo Nigeria Retailer. Step-2: Dial- *123*234*PIN# Step-3: Press Send/Ok ***On confirmation the Glo line would be loaded with the desired denomination converted to your local home network currency, and our unique affordable uniform local rates would apply. Glo Nigeria Subscriber roaming on Glo Benin Republic Network; Step-1: Subscriber would purchase recharge voucher of desired denomination from any Glo Benin Republic Retailer. Step-2: Dial- *123*229*PIN# Step-3: Press Send/Ok

7 ***On confirmation the Glo line would be loaded with the desired denomination converted to your local home network currency, and our unique affordable uniform local rates would apply. Possible errors/messages that could occur during the recharge process while roaming using a local recharge card/voucher S/N Error case [Nigeria/Ghana] [Benin] French 1 Recharge suspended 2 Recharge used 3 4 Recharge in "busy" state Recharge expired Dear Subscriber, This Card Has Been Reported Stolen. Please Contact The Seller. Dear Subscriber, We Are Sorry This Recharge Card Has Already Been Used. Please Contact Customer Care On 121 Or 200 For Assistance. Dear Subscriber, We Are Sorry Your Recharge Cannot Be Processed At This Time. Please Try Again Later. Dear Subscriber, This Recharge Card Has Expired. Please Call Customer Care On 121 Or 200 For Assistance. Cher abonné, cette carte de recharge a été déclarée volée. Veuillez contacter le revendeur Cher abonné, nous sommes désolé mais cette carte de recharge a déjà été utilisée. Veuillez contacter le service clientèle au 121 ou 151 pour assistance Cher abonné, nous sommes désolés, vous ne pouvez recharger votre compte en ce moment. Veuillez réessayer ultérieurement Cher abonné, cette carte de recharge est expirée. Veuillez contacter le Service Clientèle au 121 ou au 151 pour assistance.

8 Recharge invalid (same case as "country code forgotten") Recharge with a country code not configured Recharge from a VPLMN country which has been disabled Recharge amount less than "transaction fee" Technical problem during CVSGW refill (ie: mandatory configuration missing on one platform ) Dear Subscriber, You Have Entered The Wrong Code. To Recharge Just Dial - *123*229*Pin# And Press Send/Ok Dear Subscriber, You Are Dialing The Wrong Recharge Code. To Recharge Just Dial -*123*229*Pin# And Press Send/Ok. Dear Subscriber, Recharge Vouchers Of This Network Are Disabled For Now. Please Call 121 Or 200 For Assistance. Dear Subscriber, We Advice You To Load Recharge Of A Higher Denomination. Please Call 121 Or 200 For Assistance. Dear Subscriber, We Are Sorry Your Recharge Cannot Be Processed At This Time. Please Try Again Later Or Call 121 Or 200 For Assistance. Cher abonné, vous avez entré un code erroné. Pour recharger votre compte composez *123*234*code de recharge# et appuyez sur Envoyer ou OK Cher abonné, vous avez entré un code de recharge erroné. Pour recharger votre compte composez *123*234*code de recharge# et appuyez sur Envoyer ou OK Cher abonné, les cartes de recharges de ce réseau sont désactivées pour le moment. Veuillez appeler le 121 ou le 151 pour assistance. Cher abonné, nous vous conseillons d utiliser une recharge d'une valeur plus élevée. Veuillez appeler le 121 ou le 151 pour assistance. Cher abonné, désolé, vous ne pouvez pas recharger votre compte en ce moment. Veuillez réessayer ultérieurement ou appelez le 121 ou le 151 pour assistance

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