It s more than a payment. People - Centered Payments. it s the purchase that made their house a home. an overview of our global payment solutions

Size: px
Start display at page:

Download "It s more than a payment. People - Centered Payments. it s the purchase that made their house a home. an overview of our global payment solutions"

Transcription

1 an overview of our global payment solutions People - Centered Payments SM It s more than a payment. it s the purchase that made their house a home. s. com

2 people-centered payments Who We Are From the ordinary to the extraordinary, to moments they ll remember for the rest of their lives, TSYS makes payments possible for hundreds of millions of consumers who navigate today s global marketplace. And we do more than support payments we support people. In fact, we believe that payments should revolve around people, not the other way around a principle we call People-Centered Payments ṢM By putting people at the heart of every decision we make with unmatched customer service and industry insight TSYS supports businesses, financial institutions, governments and, ultimately, the consumers they serve, with a vast array of payment tools for credit, debit, prepaid, mobile, chip, healthcare and merchant acceptance. A passion for payments? That doesn t even begin to describe it. Because the first thing on the minds of our team members each day is how we can best support your business with customized solutions that grow your transactions and your revenue. And because of this passion, we ve earned a reputation over the last 30 years as the leader in moving information, exchanging funds among multiple parties and providing stellar service to our clients and their customers. TSYS COMPANY SNAPSHOT Name: TSYS Company Headquarters: Columbus, Georgia, U.S.A. NYSE Ticker Symbol: TSS TSYS services clients around the globe in approximately 80 countries worldwide with offices in 16 international locations. We have more than 9,000 team members who are passionate about serving our customers more than 400 issuing clients and more than 2 million direct and indirect merchant accounts. Our company has a pristine balance sheet and an experienced leadership team, with unsurpassed stability and consistency to focus on building long-term relationships. We process more than 14 billion transactions per year for the most recognized banks, retail and merchant brands.

3 the people of tsys What We Believe It s more than a payment. The people of TSYS believe we are part of something bigger. Each and every day, we have the opportunity to touch millions of people and businesses both a tremendous honor and a huge responsibility. We talk a lot about putting people at the center of payments, but when it comes down to the way we actually accomplish it, there are three guiding principles that influence the work we do for our clients: Being easy to do business with: In a global and multi-cultural market, you want and expect us to act as a can-do partner to get things done. Empowering people with payment options: We ll enable payment options with more choices for making payments and increasing access for people not supported by traditional payment methods. This means more options for our clients and consumers to conduct commerce through multiple channels and/or devices. Being proactive and solving problems: We ll anticipate and solve the problems facing our clients, our environment and the communities where we live and work.

4 seamless and safe Our Business & Industry Whether the payment transaction is an ordinary one say, a cup of coffee or lunch on-the-go or a once-in-a-lifetime purchase such as a vacation or furniture for a new home, TSYS is behind the scenes making the process seamless and safe. We work with issuing and acquiring banks, card networks, merchants and cardholders to direct the movement of money among these multiple parties. And we do it efficiently and securely, meeting all government and industry compliance requirements. A processor or a payments company? Is there a difference? In our opinion, yes. By facilitating this payments process more than 38 million times per day, we are able to identify trends in the marketplace helping you understand the industry s direction and your customers preferences at any given moment. This intelligent information is designed to improve your business and customer relationships, and we believe this sets us apart from any other payment solutions provider. The industry insight gained from processing more than 38 million payment transactions per day sets TSYS apart as a leader in scale and security.

5 trust and convenience Our Solutions TSYS offers solutions for credit, debit, prepaid, mobile, chip, healthcare and a host of merchant payment-acceptance tools. These solutions make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience. We realize that there is no one-size-fits-all approach to payments, and we account for different needs of different regions with a variety of licensed and outsourced solutions. And we wouldn t be TSYS if we didn t go above and beyond. We have the ability to enhance the payments experience not only during the transaction, but also as part of the broader commerce life cycle, with interactions and communications before and after a purchase. Card & Statement Production Full-Service Acquirer Credit Decisioning & Application Processing Authorization & Capture Campaign, Marketing & Product Management Collections & Recovery Authorizations Risk Management Customer Service BUYERS & SELLERS Clearing & Settlement Payment Gateway Merchant Support & Help Desk Business Intelligence Financial Management & Settlement Rewards & Loyalty Merchant Boarding Fraud Mitigation TSYS offers a wide variety of payment services before, during and after the customer interaction to utilize spend behavior data.

6 get to know us at tsys.com, or contact us at to learn more about how we can work together to put people at the center of payments. about tsys At TSYS, (NYSE: TSS), we believe payments should revolve around people not the other way around. We call this belief People-Centered Payments ṢM By putting people at the center of every decision we make, with unmatched customer service and industry insight, TSYS is able to support financial institutions, businesses and governments in more than 80 countries. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare and more, we make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience. TSYS headquarters are located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS provides services to more than half of the top 20 international banks, is a Fortune 1000 company and was named one of the 2012 World s Most Ethical Companies by Ethisphere magazine. For more information, please visit us at twitter.com/tsys_tss facebook.com/tsys1 linkedin.com/company/tsys 2013 Total System Services, Inc.. All rights reserved worldwide. Total System Services, Inc., and TSYS are federally registered service marks of Total System Services, Inc., in the United States. Total System Services, Inc., and its affiliates own a number of service marks that are registered in the United States and in other countries. All other products and company names are trademarks of their respective companies. (01/2013)

Doing Business With TSYS our approach to commerce and payments

Doing Business With TSYS our approach to commerce and payments Doing Business With TSYS our approach to commerce and payments www.tsys.com TSYS at a Glance our purpose is to Improve Lives and Businesses by Putting People at the Center of Payments. WHO WE ARE Company

More information

TSYS Analytics Intellisuite SM

TSYS Analytics Intellisuite SM Solutions Overview put your data into action with TSYS Analytics Intellisuite SM Enjoy richer insight through advanced dashboards Create and predictively test business strategies Take action and drive

More information

TSYS Managed Services. Reduce your fraud exposure and losses by utilizing Fraud Mitigation Services from

TSYS Managed Services. Reduce your fraud exposure and losses by utilizing Fraud Mitigation Services from Solutions Overview Full Suite of Managed Services for Mitigating Fraud Leverage our global visibility to identify and prevent fraud Select from a suite of services to meet your needs Reduce your fraud

More information

Mobile Banking Apps Becoming Financially Involved

Mobile Banking Apps Becoming Financially Involved Research Paper Mobile Banking Apps Becoming Financially Involved By Joseph Majestic Mobile is one topic that continues to garner significant attention across the banking and payments industries. A quick

More information

TSYS Managed Services. Improve customer service, reduce costs and strengthen customer relationships through. Leverage best-in-class customer service

TSYS Managed Services. Improve customer service, reduce costs and strengthen customer relationships through. Leverage best-in-class customer service Solutions Overview Contact Center and Servicing Solutions Cost-effective, customized strategies Leverage best-in-class customer service Global, multi-lingual service models Improve customer service, reduce

More information

Customer Engagement Solution

Customer Engagement Solution Solution Overview Customer Engagement Solution Improved One-to-One Marketing Channel Optimization Easy-to- Measure ROI Regulatory Compliance Simple End-to-End Solutions for Targeting and Executing the

More information

connecting buyers and sellers

connecting buyers and sellers Europe Regional Overview connecting buyers and sellers An Overview of Our European Payment Services www.tsys.com Europe Regional Overview Our state-of-the-art European data centre, purpose-built in 2004,

More information

www.tsys.com Solutions for Islamic Banking

www.tsys.com Solutions for Islamic Banking Solutions Overview Solutions for Islamic Banking Provide for a Growing Market Enhance Your Brand Grow Customer Loyalty Grow your Islamic card business and help clients stay aligned with Sharia law Solutions

More information

Drive action at each stage of the customer life cycle OUTPUT SOLUTIONS FIT FOR THE ENTIRE CUSTOMER LIFE CYCLE

Drive action at each stage of the customer life cycle OUTPUT SOLUTIONS FIT FOR THE ENTIRE CUSTOMER LIFE CYCLE Solutions Overview OUTPUT SOLUTIONS FIT FOR THE ENTIRE CUSTOMER LIFE CYCLE Enhace one-to-one marketing Manage complexity Reduce costs Drive action at each stage of the customer life cycle with personalized

More information

Africa Regional Overview. An Overview of Our African Payment Services. www.tsys.com

Africa Regional Overview. An Overview of Our African Payment Services. www.tsys.com Africa Regional Overview connecting buyers and sellers An Overview of Our African Payment Services www.tsys.com Africa Regional Overview TSYS WORLDWIDE. Delivering expertise to 400 clients in 80 countries,

More information

CIS Regional Overview. An Overview of Our CIS Payment Services. www.tsys.com

CIS Regional Overview. An Overview of Our CIS Payment Services. www.tsys.com CIS Regional Overview connecting buyers and sellers An Overview of Our CIS Payment Services www.tsys.com CIS Regional Overview In the Commonwealth of Independent States, cash remains king but the tide

More information

connecting buyers and sellers

connecting buyers and sellers Middle East Regional Overview connecting buyers and sellers An Overview of Our Middle East Payment Services www.tsys.com Middle East Regional Overview TSYS WORLDWIDE. Delivering expertise to 400 clients

More information

Shawn Roberts TSYS Investor Relations +1.706.644.6081 shawnroberts@tsys.com

Shawn Roberts TSYS Investor Relations +1.706.644.6081 shawnroberts@tsys.com Total System Services, Inc. One TSYS Way Post Office Box 2567 Columbus GA 31902-2567 +1.706.649.2307 / +1.706.649.5740 www.tsys.com PRESS RELEASE For immediate release: Contacts: Cyle Mims TSYS Media Relations

More information

TSYS FRAUD MANAGEMENT SOLUTIONS

TSYS FRAUD MANAGEMENT SOLUTIONS Solutions Overview TSYS FRAUD MANAGEMENT SOLUTIONS Minimise costs associated with fraud and risk Protect customers trust and loyalty Improve customer service A Fully Integrated Real-Time End-to-End Solution

More information

Secure Financial Transactions Any Time, Any Place

Secure Financial Transactions Any Time, Any Place Secure Financial Transactions Any Time, Any Place Euronet Software Solutions Gold-Net Global Payment Solution Become a Processor Providing Authorization, Clearing, Settlement, Value Added Services and

More information

CREDIT PROCESSING. First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers.

CREDIT PROCESSING. First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers. CREDIT PROCESSING First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers. Enabling innovative solutions through strategic alliances HOW WILL YOU GO

More information

Build customer relationships. through document creation, presentment and archiving. Ease regulatory compliance. Enhance marketing efforts

Build customer relationships. through document creation, presentment and archiving. Ease regulatory compliance. Enhance marketing efforts Solutions Overview Managing the Transactional Document Life Cycle Increase callcenter efficiency Enhance marketing efforts Ease regulatory compliance Manage complexity Build customer relationships through

More information

Designing Loyalty Programs with a Superior Customer Experience Author: Paul Daffin, Senior Director, Loyalty Program Services

Designing Loyalty Programs with a Superior Customer Experience Author: Paul Daffin, Senior Director, Loyalty Program Services Author: Paul Daffin, Senior Director, Loyalty Program Services Executive Summary Mobile devices are changing the way businesses around the world operate including those in the financial services industry.

More information

Aramark A Legacy of Exceptional Service

Aramark A Legacy of Exceptional Service Aramark A Legacy of Exceptional Service Aramark delivers experiences that enrich and nourish people s lives through innovative services in food, facilities management, and uniforms. We provide award-winning

More information

Product Overview PRIME. Flexible Deployment Model. Reduce Cost of Ownership. A Next-Generation Solution for the World of Global Payments. www.tsys.

Product Overview PRIME. Flexible Deployment Model. Reduce Cost of Ownership. A Next-Generation Solution for the World of Global Payments. www.tsys. Product Overview PRIME Reduce Cost of Ownership Speed-to-Market Risk Management Flexible Deployment Model A Next-Generation Solution for the World of Global Payments www.tsys.com PRIME Product Overview

More information

How Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants

How Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants How Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants 2012 First Data Corporation. All trademarks, service marks and trade names referenced in this material

More information

Total System Services, Inc. (TSS) - Financial and Strategic SWOT Analysis Review

Total System Services, Inc. (TSS) - Financial and Strategic SWOT Analysis Review Brochure More information from http://www.researchandmarkets.com/reports/1323192/ Total System Services, Inc. (TSS) - Financial and Strategic SWOT Analysis Review Description: Total System Services, Inc.

More information

TSYS Collections Industry Briefing

TSYS Collections Industry Briefing TSYS Collections Industry Briefing Beyond a Collection of Systems: Deploying a Comprehensive Collections System JULIE AUSTIN AND VYTAS KISIELIUS Executive Summary: A collection of systems is not as effective

More information

We ve compiled some stats and facts to help you understand more about our company, solutions, expertise and experience.

We ve compiled some stats and facts to help you understand more about our company, solutions, expertise and experience. We ve compiled some stats and facts to help you understand more about our company, solutions, expertise and experience. 16,000 financial institutions and businesses worldwide trust Fiserv to help them

More information

Experience a world where customer interactions just keep getting better.

Experience a world where customer interactions just keep getting better. Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience

More information

Oracle Buys Eloqua. Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences

Oracle Buys Eloqua. Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences Oracle Buys Eloqua Adds Leading Modern Marketing Platform to the Oracle Cloud to Help Companies Deliver Exceptional Customer Experiences February 8, 2013 1 Cautionary Statement Regarding Forward-Looking

More information

The Path to Compliance: Selecting Another PIN Debit Network

The Path to Compliance: Selecting Another PIN Debit Network The Path to Compliance: Selecting Another PIN Debit Network By: Kevin Barry General Manager, STAR Network 2011 First Data Corporation. All trademarks, service marks and trade names referenced in this material

More information

Card Acceptance Best Practices Playing it Safe at the Point of Sale

Card Acceptance Best Practices Playing it Safe at the Point of Sale White Paper Card Acceptance Best Practices Playing it Safe at the Point of Sale Fraudulent activity costs U.S. businesses billions. And that is just lost revenue. When you consider the associated damage

More information

SUCCESS FACTORS IN SELECTING THE RIGHT TICKETING SYSTEM

SUCCESS FACTORS IN SELECTING THE RIGHT TICKETING SYSTEM 10 SUCCESS FACTORS IN SELECTING THE RIGHT TICKETING SYSTEM What You Need to Know THE NEXT DIMENSION IN TICKETING SOLUTIONS SERVICES SUPPORT STRATEGY YOU VE BEEN CHARGED WITH FINDING A NEW TICKETING SOLUTION

More information

TSYS Merchant Solutions delivering years to come

TSYS Merchant Solutions delivering years to come Activation Kit Thank you for choosing TSYS Merchant Solutions as your payment processor. We are honored to serve you. We look forward to delivering your payment processing needs now and for years to come.

More information

Make a difference in your local or national community!

Make a difference in your local or national community! We are passionate about giving back to our community with socially responsible commerce that enables businesses to start or expand their charitable giving without interruption or cost CHARITY SuitePay

More information

How Merchants Can Maximize Cost Savings in the Post-Durbin Era of Debit Payments

How Merchants Can Maximize Cost Savings in the Post-Durbin Era of Debit Payments How Merchants Can Maximize Cost Savings in the Post-Durbin Era of Debit Payments By: Fred Gore Senior Vice President Dean Michaels Senior Vice President 2011 First Data Corporation. All trademarks, service

More information

FIS Active Analytics Suite. Delivering Segmentation-driven Digital Marketing, Merchant Offers

FIS Active Analytics Suite. Delivering Segmentation-driven Digital Marketing, Merchant Offers FIS Active Analytics Suite Delivering Segmentation-driven Digital Marketing, Merchant Offers Price Optimization and Risk Management Performance Analysis The FIS Active Analytics Suite helps financial institutions

More information

Profit Strategies for Small Businesses

Profit Strategies for Small Businesses Profit Strategies for Small Businesses Tackling the Challenges of Internet Marketing If you re a small business owner, your goal is profitability. And marketing is the key to big profits. But small business

More information

The Transformation of the Payments Industry

The Transformation of the Payments Industry The Transformation of the Payments Industry The payments industry has undergone a radical transformation in a relatively short amount of time. Two decades ago, consumers primarily paid cash for goods and

More information

BOOST REVENUE AND CUSTOMER SATISFACTION WITH EFFECTIVE FRAUD PREVENTION

BOOST REVENUE AND CUSTOMER SATISFACTION WITH EFFECTIVE FRAUD PREVENTION Chargebacks were almost cut in half thanks to GlobalCollect, decreasing from 1.40% in the beginning of 2014 to 0.5% by end of December 2014 despite the double digit growth in sales. BOOST REVENUE AND CUSTOMER

More information

leads European card processing into an exciting new age with CSC by its side

leads European card processing into an exciting new age with CSC by its side SiNSYS leads European card processing into an exciting new age with CSC by its side SiNSYS is Europe s undisputed leader in cross border card processing today. It is the only interbanking company offering

More information

Intevacon Fleet Card Solutions, LLC

Intevacon Fleet Card Solutions, LLC Intevacon Fleet Card Solutions, LLC Intevacon Fleet Card Program We are a software company specializing in fleet card processing. The Intevacon system is intelligently designed to allow petroleum marketers

More information

First Data ISO Reseller Program. Build an independently operated business with outstanding long term income potential.

First Data ISO Reseller Program. Build an independently operated business with outstanding long term income potential. First Data ISO Reseller Program Build an independently operated business with outstanding long term income potential. First Data is an industry leader in providing payment solutions, working closely with

More information

Common Mistakes to Avoid When Selecting a Payment Processor

Common Mistakes to Avoid When Selecting a Payment Processor 7 Common Mistakes to Avoid When Selecting a Payment Processor Introduction Selecting a payment processor is one of the most important steps to getting paid online. But comparing solutions for accepting

More information

Solutions. Payments Network Enhance Consumer Loyalty, Increase Revenue and Improve Your Competitive Edge With Real-Time Payments Solutions

Solutions. Payments Network Enhance Consumer Loyalty, Increase Revenue and Improve Your Competitive Edge With Real-Time Payments Solutions Solutions Payments Network Enhance Consumer Loyalty, Increase Revenue and Improve Your Competitive Edge With Real-Time Payments Solutions Solutions Meet the demands of consumers who expect to make payments

More information

Retail Customer Excellence Awards All questions below require an answer and have a 250 word limit.

Retail Customer Excellence Awards All questions below require an answer and have a 250 word limit. Retail Customer Excellence Awards All questions below require an answer and have a 250 word limit. 1. Customer centricity excellence award Demonstrate the activities you currently undertake to implement

More information

Creating Lasting Value With A Point-of-Sale Cash Program

Creating Lasting Value With A Point-of-Sale Cash Program Creating Lasting Value With A Point-of-Sale Cash Program Key insights of Discover Network Cash Over usage to build merchant loyalty and create differentiation A Discover Network White Paper for Merchants

More information

Euronet Software Solutions Recharge Solution

Euronet Software Solutions Recharge Solution Serving millions of people worldwide with electronic payment convenience. Recharge Solution Deliver the Ultimate Convenience of Top-Up to Your Customers Today Recharge Solution GLOBAL PROVIDER FOR ALL

More information

Four Ways to Attract High Value Consumers

Four Ways to Attract High Value Consumers A consumer insight study sponsored by Assurant Solutions. Who s Buying Vehicle Service Contracts? and Keep Them Coming Back. The automobile buying experience has changed dramatically, and consumers are

More information

PAYMENTS TO THE PEOPLE! Real-time, financial institution-centric, fully integrated P2P payments.

PAYMENTS TO THE PEOPLE! Real-time, financial institution-centric, fully integrated P2P payments. PEOPLE PAY PAYMENTS TO THE PEOPLE! Real-time, financial institution-centric, fully integrated P2P payments. FIS People Pay frees the people and moves the money. PAYMENTS GET PERSONAL Beyond online bill

More information

Colleen s Interview With Ivan Kolev

Colleen s Interview With Ivan Kolev Colleen s Interview With Ivan Kolev COLLEEN: [TO MY READERS] Hello, everyone, today I d like to welcome you to my interview with Ivan Kolev (affectionately known as Coolice). Hi there, Ivan, and thank

More information

Where s your wallet? Building the future of payments Joel Leonoff

Where s your wallet? Building the future of payments Joel Leonoff Where s your wallet? Building the future of payments Joel Leonoff President & CEO Optimal Payments Plc Future Payments 2013 Wednesday 15 th May London Agenda About Optimal Payments The changing shape of

More information

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com

E-Commerce SOLUTIONS. Generate Online Revenue with E-Commerce Solutions. www.monexgroup.com E-Commerce SOLUTIONS In this report, MONEXgroup examines various types of online payment processing and E-Commerce Solutions. The tremendous transition towards online shopping stores in Canada has opened

More information

VisaNet. The technology behind Visa

VisaNet. The technology behind Visa VisaNet The technology behind Visa Fifty years ago, Visa had a vision: To provide consumers, businesses and governments around the world with a better form of payment. The technology behind this vision

More information

Sage MAS 90 and 200. Extended Enterprise Suite S

Sage MAS 90 and 200. Extended Enterprise Suite S Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

BEST-IN-CLASS MERCHANT SERVICES

BEST-IN-CLASS MERCHANT SERVICES BEST-IN-CLASS MERCHANT SERVICES First Data takes you beyond with merchant processing solutions that grow revenue and strengthen your customer relationships. HOW WILL YOU GO BEYOND? In an era when the banking

More information

Payment Gateway Solutions

Payment Gateway Solutions Payment Gateway Solutions The Fusion Factor: Building Next Generation Gateway Solutions Elavon, Southern DataComm (SDC), and Global Card Services (GCS) bring together more than 20 years of experience in

More information

FINANCIAL SERVICES. Deepening customer engagement with relevant rewards

FINANCIAL SERVICES. Deepening customer engagement with relevant rewards FINANCIAL SERVICES Deepening customer engagement with relevant rewards October 2013 Contents Introduction 3 Diverging from the me too rewards 4 Why embrace relevant rewards 5 Five steps to developing relevant

More information

Three Benefits You Gain by Managing the Customer Journey

Three Benefits You Gain by Managing the Customer Journey Three Benefits You Gain by Managing the Customer Journey TABLE OF CONTENTS Three Benefits to Focusing on CX and Customer Journeys...1 Overcoming Roadblocks on The Path to Great Experiences...4 Keys to

More information

CONVENIENCE FEE PROGRAM

CONVENIENCE FEE PROGRAM CONVENIENCE FEE PROGRAM FRONTLINE PROCESSING ELECTRONIC PAYMENT PROGRAM LOOKING TO SPEED UP YOUR RENTAL PAYMENTS? Frontline s new Convenience Fee Electronic Payment Program allows you to receive payments

More information

CRM Buyer s Guide Volume I: Volume I: What Is CRM and How Can It Improve My Business?

CRM Buyer s Guide Volume I: Volume I: What Is CRM and How Can It Improve My Business? CRM Buyer s Guide Volume I: Volume I: What Is CRM and How Can It Improve My Business? CRM Buyer s Guide Volume I: What Is CRM and How Can It Improve My Business? Table of Contents What is CRM?... 1 A Brief

More information

Online Payment Processing What You Need to Know. PayPal Business Guide

Online Payment Processing What You Need to Know. PayPal Business Guide Online Payment Processing What You Need to Know PayPal Business Guide PayPal Business Guide Online Payment Processing 2006 PayPal, Inc. All rights reserved. PayPal, Payflow, and the PayPal logo are registered

More information

CSF Designer. Complete Customer Communication

CSF Designer. Complete Customer Communication CSF Designer Complete Customer Communication Your relationship with your customers is only as strong as the last interaction you had with them. Maybe it was face to face the ideal opportunity to do business.

More information

Social Media Monitoring: Missing the Real Issue

Social Media Monitoring: Missing the Real Issue Social Media Monitoring: Missing the Real Issue White Paper January 2015 We see a lot of companies spending a great deal of money to monitor and respond to comments made on social media outlets. Websites

More information

Achieving customer loyalty with customer analytics

Achieving customer loyalty with customer analytics IBM Software Business Analytics Customer Analytics Achieving customer loyalty with customer analytics 2 Achieving customer loyalty with customer analytics Contents 2 Overview 3 Using satisfaction to drive

More information

A CREDIT CARD PROGRAM CAN BE A CREDIT UNION S HIGHEST-EARNING ASSET

A CREDIT CARD PROGRAM CAN BE A CREDIT UNION S HIGHEST-EARNING ASSET CSCU s payments solutions are tailored to what matters serving your members. A CREDIT CARD PROGRAM CAN BE A CREDIT UNION S HIGHEST-EARNING ASSET A Research Brief by: A Credit Card Program Can Be a Credit

More information

CyberSource Payments & Security ONE POINT OF CONTACT CAN HELP YOU HIT YOUR

CyberSource Payments & Security ONE POINT OF CONTACT CAN HELP YOU HIT YOUR ONE POINT OF CONTACT CAN HELP YOU HIT YOUR MOST AMBITIOUS TARGETS Payments & Security PROCESS PAYMENTS AND SECURE PAYMENT DATA GLOBALLY WITH ONE CONNECTION To prepare for the omni-commerce world effectively,

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions INTRODUCING MASTERPASS WHAT IS MASTERPASS? WHAT ARE THE BENEFITS OF MASTERPASS? WHAT IS THE CUSTOMER EXPERIENCE WHEN MY CONSUMER CLICKS ON BUY WITH MASTERPASS? CAN MY CUSTOMERS

More information

Solutions Payments Network

Solutions Payments Network Solutions Payments Network Improve Your Bottom Line and Enhance the Consumer Experience with Accelerated Real-Time Payments and Funds Access Solutions Solutions In this always-on digital world, consumers

More information

more for your money NetPay for... Mobile App Developers

more for your money NetPay for... Mobile App Developers NetPay for... NetPay for... Mobile App Developers The way we shop and pay has changed dramatically over the last few years with the introduction of smart phone technology. Whilst in 2013 one in 10 UK

More information

Who Are The Parties Involved In Credit Card Processing?

Who Are The Parties Involved In Credit Card Processing? Who Are The Parties Involved In Credit Card Processing? Often one of the hardest and most frustrating things that a business owner must encounter when starting and running a business is choosing the right

More information

Reach more customers. Take quicker payments. Make it all easier With just one Click.

Reach more customers. Take quicker payments. Make it all easier With just one Click. Reach more customers. Take quicker payments. Make it all easier With just one Click. By phone, online or mobile app, it doesn t matter when or where, Click allows you to reach more customers and take more

More information

Market Brief. Market Brief. Survey Findings: Mobile Apps for Customer Service. Executive Summary

Market Brief. Market Brief. Survey Findings: Mobile Apps for Customer Service. Executive Summary Market Brief Market Brief Survey Findings: Mobile Apps for Customer Service Executive Summary The explosion of mobile apps has created a huge demand from smartphone users and given organizations a fresh

More information

STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for

STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for An NCR Travel Brochure Happy customers? It s all about being ready.

More information

Finance and Accounting outsourcing e-commerce solutions. Financial Solutions

Finance and Accounting outsourcing e-commerce solutions. Financial Solutions Finance and Accounting outsourcing e-commerce solutions Financial Solutions Supporting the future of e-commerce: success strategies for the trading world of tomorrow SOLUTIONS FOR YOUR INDUSTRY arvato

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

Harness the Power of Partnership Everything is possible when you have the right partner.

Harness the Power of Partnership Everything is possible when you have the right partner. Technology Success Accelerate Harness the Power of Partnership Everything is possible when you have the right partner. Avnet Technology Solutions, Americas Intelligent Collaboration Disruptive technologies

More information

RESEARCH BRIEF 2006. Getting Personal Across Touchpoints. What s Now and What s Next in 1to1 Communications. Presented by:

RESEARCH BRIEF 2006. Getting Personal Across Touchpoints. What s Now and What s Next in 1to1 Communications. Presented by: RESEARCH BRIEF 2006 Getting Personal Across Touchpoints What s Now and What s Next in 1to1 Communications Presented by: Getting Personal Across Touchpoints What s Now and What s Next in 1to1 Communications

More information

by DualCurrency Systems

by DualCurrency Systems Introducing Universal Reward Solutions SM and In-Network Advantage SM by DualCurrency Systems Affinity and Loyalty Marketing Beyond Discounts DualCurrency: Stretching Cash with Rewards With traditional

More information

PCI-PA-DSS. Solution Kit

PCI-PA-DSS. Solution Kit PCI-PA-DSS Solution Kit Table of Contents Introduction Why a PCI-PA-DSS Solution Kit? PCI Standards Defined PCI DSS PA-DSS PTS Move The Button Getting Started Game Board The Winning Strategy TouchNet U.Commerce

More information

5 tips to engage your customers with event-based marketing

5 tips to engage your customers with event-based marketing IBM Software Thought Leadership White Paper IBM ExperienceOne 5 tips to engage your customers with event-based marketing Take advantage of moments that matter with in-depth insight into customer behavior

More information

OMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE. An NCR White Paper

OMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE. An NCR White Paper OMNICHANNEL RETAILING: MAKING MORE DOLLARS, AND MORE SENSE An NCR White Paper According to one survey, 80 percent of companies believe they deliver a superior customer experience; yet, only eight percent

More information

Statement for the Record. On Behalf of the AMERICAN BANKERS ASSOCIATION. Before the. Antitrust Tax Force. Committee on the Judiciary

Statement for the Record. On Behalf of the AMERICAN BANKERS ASSOCIATION. Before the. Antitrust Tax Force. Committee on the Judiciary Statement for the Record On Behalf of the AMERICAN BANKERS ASSOCIATION Before the Antitrust Tax Force Committee on the Judiciary United States House of Representatives May 15, 2008 Statement for the Record

More information

Moving from the Mission Statement to Reality: Achieving a Customer Centric Bank

Moving from the Mission Statement to Reality: Achieving a Customer Centric Bank Moving from the Mission Statement to Reality: Achieving a Customer Centric Bank An Oracle White Paper March 2007 White Paper Title Page 2 Achieving a Customer Centric Bank OVERVIEW It seems the most fundamental

More information

Social Media: An Emerging Customer Service Channel

Social Media: An Emerging Customer Service Channel Social Media: An Emerging Customer Service Channel The Leader in Customer Experience Analytics June 2011 How Your Business Can Avoid Unnecessary Costs If you are unable to get an inquiry answered or issue

More information

HOW THEY ARE SHOPPING NOW

HOW THEY ARE SHOPPING NOW HOW THEY ARE SHOPPING NOW Current trends and challenges in digital retailing An NCR white paper Are you ready for today s retailing? It s not just about what consumers want to buy. It s about how they

More information

Leveraging Regional Debit Networks to Reduce Online Card Acceptance Costs in a Post-Durbin World

Leveraging Regional Debit Networks to Reduce Online Card Acceptance Costs in a Post-Durbin World Leveraging Regional Debit Networks to Reduce Online Card Acceptance Costs in a Post-Durbin World September 2015 By: Zac Ebrams 1 Leveraging Debit Networks to Reduce Online Card Acceptance Costs in a Post-Durbin

More information

Trends and Opportunities in Financial Institution Loyalty

Trends and Opportunities in Financial Institution Loyalty Trends and Opportunities in Financial Institution Loyalty By: Molly Plozay Vice President, First Data 2012 First Data Corporation. All trademarks, service marks and trade names referenced in this material

More information

Are you ready to improve patient satisfaction and increase revenue?

Are you ready to improve patient satisfaction and increase revenue? Are you ready to improve patient satisfaction and increase revenue? NCR U.S. Consumer Research reveals that patients want self-service to manage healthcare interactions. An NCR White Paper 2009 Experience

More information

Donna Johnson, Chief Diversity Officer, MasterCard

Donna Johnson, Chief Diversity Officer, MasterCard Donna Johnson, Chief Diversity Officer, MasterCard What do you think of when you think of MasterCard? For many, the first thing that comes to mind is credit cards or the Priceless advertising campaign.

More information

2011 Survey of IT Professionals. Outsourcing

2011 Survey of IT Professionals. Outsourcing 2011 Survey of IT Professionals Outsourcing 2011 Survey of IT Professionals Contents Executive Summary....................................................... 3 IT Outsourcing Adoption....3 IT Outsourcing

More information

Changing the game: The new face of customer experience

Changing the game: The new face of customer experience Changing the game: The new face of customer experience Why should you care? I m so close to dropping my bank, because they keep having promos to get new clients, but what are they doing to keep me happy?

More information

We believe First Data is well positioned to take advantage of all of these trends given the breadth of our solutions and our global operating

We believe First Data is well positioned to take advantage of all of these trends given the breadth of our solutions and our global operating Given recent payment data breaches, clients are increasingly demanding robust security and fraud solutions; and Financial institutions continue to outsource and leverage technology providers given their

More information

> Cognizant Analytics for Banking & Financial Services Firms

> Cognizant Analytics for Banking & Financial Services Firms > Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,

More information

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper A Strategic Approach to Customer Engagement Optimization A Verint Systems White Paper Table of Contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical for business

More information

> > A global banking presence, dedicated to providing truly personal service to clients big and small

> > A global banking presence, dedicated to providing truly personal service to clients big and small Metropolitan National Bank is a chartered national bank and a member of the FDIC. We are an equal opportunity lender and have developed prudent lending standards that can be applied in an innovative and

More information

IBM Social Media Analytics

IBM Social Media Analytics IBM Analyze social media data to improve business outcomes Highlights Grow your business by understanding consumer sentiment and optimizing marketing campaigns. Make better decisions and strategies across

More information

WHO IS HD VEST? SUPPORTING ADVISORS WHO SUPPORT YOU

WHO IS HD VEST? SUPPORTING ADVISORS WHO SUPPORT YOU WHO IS HD VEST? SUPPORTING ADVISORS WHO SUPPORT YOU HD VEST A QUIET BRAND WITH A BIG PRESENCE For the last 30 years of our firm s history, our sole purpose has been to support independent Advisors providing

More information

The New Era of Mobile Engagement for the Enterprise. Reaching Today s Empowered Mobile Users in Faster, Richer and More Intuitive Ways

The New Era of Mobile Engagement for the Enterprise. Reaching Today s Empowered Mobile Users in Faster, Richer and More Intuitive Ways The New Era of Mobile Engagement for the Enterprise Reaching Today s Empowered Mobile Users in Faster, Richer and More Intuitive Ways 1 Table of Contents Introduction...2 The New Empowered Mobile User...2

More information

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies

More information

Three proven methods to achieve a higher ROI from data mining

Three proven methods to achieve a higher ROI from data mining IBM SPSS Modeler Three proven methods to achieve a higher ROI from data mining Take your business results to the next level Highlights: Incorporate additional types of data in your predictive models By

More information

Access, Convenience and Connection For Your Members. A Portfolio Of Solutions For You.

Access, Convenience and Connection For Your Members. A Portfolio Of Solutions For You. Access, Convenience and Connection For Your Members. A Portfolio Of Solutions For You. The co-op family of products and services Provides Mike Miyamura with convenience, accessibility and a connection

More information

This way to Global ecommerce

This way to Global ecommerce This way to Global ecommerce Welcome to Worldpay Gateway Services worldpay.com/gateway-services The global gateway to better business Why choose Worldpay? Worldpay s fast and secure online gateway offers

More information