Resident Visitors Scratchcards Application and Your Terms and Conditions

Transcription

1 Resident Visitors Scratchcards Application and Your Terms and Conditions It is important for you to keep your Terms and Conditions from pages 1-6 You must check the Council s website to make sure that you have the latest version as we are unable to process an application which is out-of-date. This should ensure that you have accurate and up-to-date information. 1 Who can apply for an visitors scratchcards 1.1 The address given on your application is your sole or main residence where you live for a minimum of 4 nights a week. 1.2 If a Single Person Discount is being paid at the property you will not be able to apply until the person liable for council tax, contacts the Council Tax Section to let them know that you have moved in. 2 Proofs required for scratchcards 2.1 You must provide the original proof of residency, and if you qualify for free scratchcards the proof stated. 2.2 Your proofs must show your full name (initials or shortened name are not accepted) and address. 3 Proof of residency 3.1 Council Tax Reference Number if you are the person liable for council tax 3.2 Department for Work and Pensions (DWP) letter dated in the current tax year and only if you qualify for a free scratchcards 3.3 Driving Licence Photo Card 3.4 Electric, Gas or Telephone Landline Bill dated within 12 weeks of your application 3.5 Property Completion Letter dated within 14 days of your application 3.6 Tenancy agreement (electronic hard copy accepted) signed by all parties and the start date is within 8 weeks of your application or 1 week prior to your start date. 4 Free Scratchcards Aged 60 or over 4.1 You must provide one original document: your birth certificate, Driving Licence, Passport, Freedom Pass, DWP Pension Letter or 60+ Oyster Card 5 Free Scratchcards Daily Carer 5.1 You will only qualify if the person providing care lives at a different address and you provide the proofs from 5.2.1, or Attendance Allowance Award Letter at the lower or higher rate for the current year and a photocopy of the carer s UK Registration Certificate or vehicle insurance documents showing the carer s address Disability Living Allowance Care Component Award Letter at the lower, middle or higher rate for the current year and a photocopy of the carer s UK Registration Certificate or vehicle insurance documents showing the carer s address Personal Independence Award Letter showing the Daily Living Component for the current year and a photocopy of the carer s UK Registration Certificate or vehicle insurance documents showing the carer s address. Version 10 August 2015 Page 1 of 5

2 6 The cost and quota 6.1 A book of scratchcards costs 15 and there are10 scratchcards in a book. 6.2 Your books will be issued free of charge if you are aged 60 or over or you have a daily carer. If you qualify for both you will need to complete separate applications. 6.3 If you previously paid and reach the age of 60 you will have to complete a new application. If you continue to pay you do not qualify for a refund. 6.4 If you have to pay for the books or if you are aged 60 or over you are allowed a maximum of 24 books in a rolling 12 month period. 6.5 If you live in a car free property you are only allowed a maximum of 3 books in a rolling 12 month period, but if you are a disabled blue badge holder it is 24 books. 6.6 If you have a daily carer you are allowed a maximum of 48 books in a rolling 12 month period. This also applies if you live in a car free property. 7 Where to apply and payment methods 7.1 One Stop Shop as listed below - Monday to Friday from 9:00am to 4:30pm (Open 10am on the last Wednesday of every month). Payment must be made with a debit or credit card (except American Express or Diners Club card): Bethnal Green, 1 Rushmead (off Bethnal Green Road) E2 6NE* Bow & North Poplar, John Onslow House, 1 Ewart Place (off Roman Road) E3 5EQ South Poplar, 15 Market Square, Chrisp Street E14 6AQ Stepney & Wapping, Idea Store Watney Market, 260 Commercial Road, E1 2FB* *Open on Saturday from 9am pm 7.2 Postal Application: Permits Team, P.O. Box 62475, London E14 1GL A cheque or postal order made payable to the London Borough of Tower Hamlets. 7.3 For a postal application you must only send a photocopy of your proofs as we do not accept liability or responsibility for any documents lost in the post. A postal application must not be taken to a One Stop Shop and only sent via Royal Mail 8 Receiving your scratchcards 8.1 Your books will be sent by post. If you do not receive it by the fifth working day you must contact us immediately on Reordering your scratchcards 9.1 You must reorder by telephone or by post. You must not visit a One Stop Shop. 10 Change of Address or Name 10.1 If you change your address your scratchcards are invalid as soon as you move out of the property. This includes moving within the same zone If you change your name you must complete a new application. Your existing scratchcards will be valid until they expire If you no longer meet the terms and conditions you must stop using your scratchcards as soon as the change takes effect as your scratchcards will be invalid from that date. Version 10 August 2015 Page 2 of 5

3 11 Where and how to use your on-street resident parking permit 11.1 Only one scratchcard must be displayed on the vehicle s dashboard on the side nearest the pavement so that all the details can be clearly seen from outside of the vehicle To validate a scratchcard your visitor must only scratch out one box only in each section labelled Date, Hours and Minutes (time of arrival) and Month. Please note this is a 12 hour clock Your scratchcard is only valid for a vehicle which does not exceed 2.3m (8 6 ) in height or 5.2m (16 8 ) in length Your scratchcard is valid for any vehicle registration number Your scratchcard is only valid in the mini-zone printed on the front of the card in parking bays signed Resident Permit Holders Only, Permit Holders Only, Permit Holders or Pay at Machine. Your scratchcard is not valid in a Pay and Display only bay Your scratchcard is not valid for parking in bays signed differently from those above, nor is it valid in suspended bays regardless of whether or not the reason for the suspension is apparent. You should always check the signs close to the bay where you park to make sure you can use it Your scratchcard is valid from Monday to Friday, for up to 6 hours starting with the time scratched out on the front of the card. Please note conditions 7 and 10 on the back of each card still states 5 hours until we place a new order but you can use each card for 6 hours On a Saturday and Sunday one scratchcard is valid from the time scratched out on the front of the card up until midnight that night, i.e. one card last the whole day up to midnight Your scratchcard is also valid for parking in a designated Visitors Bay on an estate managed by Tower Hamlets Homes. The controlled parking times on an estate may vary so you must comply with them when using a scratchcard Your visitor can display a scratchcard and an LBTH on-street resident parking permit at the same time to extend their stay. Your scratchcard should start after 3 hours Only one scratchcard must be displayed within a vehicle at any given time. If more than one scratchcard is displayed at any given time then all scratchcards will be rendered invalid The issue of a scratchcard does not guarantee the user a parking bay, nor does it render the Council subject to any liability in respect of loss or damage to a vehicle in a parking bay, or to the contents or fittings of any such vehicle The user must ensure that their vehicle is parked within the markings of each designated parking bay Any misuse of a scratchcard may result in the cancellation of all scratchcards already issued, refusal to issue new scratchcards and / or issue of a penalty charge notice This scratchcard is not for resale. The Council will investigate cases of suspected fraud and if proven will result in the cancellation of scratchcards already issued, refusal to issue new scratchcards Under no circumstances will a refund be given for any unused or damaged scratchcards The normal controlled parking hours are from Monday to Friday, from 8.30am to 5.30pm. However, in some zones or on an estate managed by Tower Hamlets Homes these hours are extended, so it is your responsibility to check. For further information visit Version 10 August 2015 Page 3 of 5

4 12 Suspect Fraud 12.1 The London Borough of Tower Hamlets has a duty to prevent and detect fraudulent applications Parking Services reserves the right to request at any time documentation to check that you continue to meet the scratchcards terms and conditions. In the event that you fail to provide the requested information your scratchcards may be cancelled without further notice and you will not qualify for a refund If you know of or suspect parking permit fraud please call or us on parking.fraud@towerhamlets.gov.uk. All reports are treated in strictest confidence. 13 Your Comments, Complaints and Compliments 13.1 Please contact the Corporate Complaints Team on telephone number or visit our website at 14 Data Protection Statement 14.1 The information that you provide will be processed in accordance with the provisions of the Data Protection Act 1998 and relevant legislation. This authority has a duty to protect the public funds it administers, and may use information held about you for the prevention and detection of fraud and other lawful purposes. This may include, but not be limited to, matching Parking Permit data with Council Tax and Housing Benefit records. The Council will also use the information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share this information with other bodies responsible for detecting/preventing fraud or auditing/administering public funds. We will not disclose your information to third parties for marketing purposes. Further information can be obtained from the Data Protection section of our website at or by ing dataprotection@towerhamlets.gov.uk or by contacting the Information Governance Manager, London Borough of Tower Hamlets, 6th Floor, Mulberry Place, 5 Clove Crescent, London E14 2BG. 15 Parking Enquires 15.1 For general parking enquires please visit telephone Tower Hamlets Contact Centre on or send an to: generalenquiries@towerhamlets.gov.uk. 16 Changes to Terms & Conditions 16.1 Your scratchcards are issued subject to the relevant Traffic Management Orders of the London Borough of Tower Hamlets and may be subject to change The Council reserves the right to change the Terms and Conditions by giving you 28 days written notice. Version 10 August 2015 Page 4 of 5

5 Resident Visitors Scratchcards Application Applicant Details TO BE ENTERED IN CAPITAL LETTERS Title First Name Middle Name Last Name DOB DD MM YY Home Address Postcode Contact No: (optional) Council Tax Ref Paper bill not required Number of books and cost Number of books Cost of books (if free enter the word Zero) Applicant s Declaration I confirm that I live at this address for a minimum of 4 night s week. I have read and agree to abide by the terms and conditions of this permit. I understand that failure to abide by these terms and conditions may result in my permit being cancelled without warning and that I may be liable for Penalty Charge Notices. I understand that by making a false declaration on this form may result in prosecution. Print Name Signature Date DD MM YY Permit no. Authorisation code Referral (if applicable tick the box) Processing officer V Official Use Only Version 10 August 2015 Page 5 of 5