MG4 & MG8 Series Gateway Setup Manual

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1 July 11 MG4 & MG8 Series Gateway Setup Manual Author: Zultys Technical Support Department This document covers basic set up of the following Media Gateway models MG4/S, MG8/S, MG4/O, MG8/O, MG8/SO (MG will designate any model in this series) in conjunction with the MX250 and MX30. This document is based on MG gateways with software revision X and MX system with software revision 6.0. It is assumed the reader is familiar with creating Users, Devices, Assignments, SIP Servers on the MX system and is a current ZCSE Technician. Basic Telephony and Basic Networking is assumed as well. Consult Media Gateway installation Guide for installation procedures. Consult MG User Configuration Guide for description of features not present in this manual. It is strongly recommended that the MX is configured PRIOR to integrating the Media Gateways to prevent the IP address of the Media Gateway being blocked by the MX. MG Gateways must be configured with Microsoft Internet Explorer. At this time, FireFox, Safari and other internet browsers are not supported by the current revision of MG Gateway software. Z Z u l t y s, I n c V a q u e r o s S u n n y v a l e, C a l i f o r n i a, U S A w w w. z u l t y s. c o m

2 1 Contents 2 CONFIGURE ALL PORTS ON THE MG MX250/30 SETUP CREATE USERS CREATE DEVICES FOR FXS/FXO PORTS CREATE NEW GENERIC SIP PROFILE CREATE DEVICES ASSIGN USERS TO DEVICES CONNECTING THE COMPUTER TO MG GATEWAY CONFIGURATION OF MG MG8 FRONT PANEL DESCRIPTION OF MG8 FRONT PANEL MG8 BACK PANEL DESCRIPTION OF MG8 BACK PANEL CONFIGURATION DESCRIPTION OF ANALOG LINE INTERFACES FOR ALL MG8 MODELS BASIC SETTINGS IP ADDRESSING S YSTEM S ETTINGS ADVANCED S ETTINGS MEDIA S TREAM BASIC S ETTINGS FOIP S ET THE TONES TO US S ET CALLER ID TRANSMIT FXS SETTINGS S ETUP THE PREFIX SET UP THE FXS LINE (FEATURES) YOU SET UP THE FXS LINE ON THE FXS CONFIGURATION PAGE ADVANCED FEATURES OF THE FXS PORT CREATE SIP TRUNK FROM ZULTYS TO MG CREATE SIP TRUNK ON MX FXO SETTINGS IF THE MG8 HAS FXO LINES, YOU NEED TO SET THEM UP ON THE FXO CONFIGURATION PAGE FXO LINE CONFIGURATION ADVANCED FXO SETTINGS ROUTING Page 2 of 42

3 11.1 DIGIT MAP ROUTING TABLE SIP PROTOCOL SETTINGS YOU NEED TO SET UP THREE PARAMETERS ON THE SIP CONFIGURATION PAGE ADDITIONAL OPTIONS ENABLE BUSY TONE DETECTION FOR FXO BATTERY DENIAL TIMING DISCONNECT FOR FXO USING AUTHENTICATION FOR MANAGED DEVICES S ILENCE AFTER DISCONNECT (FXS PORTS) FAIL OVER SIP FAILURE BETWEEN THE MG AND THE MX POWER FAIL MG8SO (4FXO/4FXS) TROUBLESHOOTING OUTGOING ON CALLS ON FXO FAIL TO CONNECT BLANK SIP MESSAGES ARE BEING S ENT TO THE MX FROM THE MG MWI LIGHTS ARE NOT SET CORRECTLY DNS INFORMATION IS INCORRECT AFTER UPDATING A DNS SERVER LOCAL 3 WAY CONFERENCING OF THE FXS PORT ON THE MG DOES NOT WORK BY DEFAULT 42 2 Configure all ports on the MG You MUST configure all ports on the MG, if you fail to configure all ports (even if you are not using them) the MG will continue to attempt to register, this action devices to block the IP of the MG itself. 3 MX250/30 Setup It is recommended that the MX have a generic SIP device created for each FXS Port that is on the MG to register against. The Device ID used in the MX will be the phone number used on the MG for registration purposes; this configuration does not count against any licensing, as the MX is not licensed by registration. 3.1 Create Users Create a user for each FXS (SLT) port of the MG gateway by logging into the MX Admin UI and navigating to Configure Users. Page 3 of 42

4 3.2 Create Devices for FXS /FXO Ports Create a device for each FXS/FXO port of the Gateway by navigating to Configure Devices in the Admin UI. Each step is outlined below. Since you are creating Generic SIP devices no restart of the MX is needed. You will not be using the FXS configuration portion of the MX Admin UI, as the devices connected to Media Gateways are connected as SIP devices Create new Generic SIP Profile Before creating devices for Gateway from the Manage Device screen click the Profiles button, and create a new Generic SIP profile. From the dropdown select Generic SIP device, and give the profile a unique name. Page 4 of 42

5 Click the OK button. Recommended Settings: Sends SIP Registration G711 Codec (G729 is optional) Send Syslog event when device is not registered with the MX Send unsolicited NOTIFY for Message Waiting Indication if device does not Subscribe to MWI service Click OK. Page 5 of 42

6 3.2.2 Create Devices Create the same number of devices the gateway can support. By default the gateway will register ALL ports, even if not being used. The device ID here should be used in Select Generic SIP device Add all available ports that are supported by the device Click Next Select the Profile created Page 6 of 42

7 Device Prefix will be the starting digits of the device name (in this example we are creating device names of to 10204). SIP proxy Password is optional o The password is required for each device if the MX configured to have Start Number (1 in this example) Click Finish Assign Users to devices Assign users to the devices. Page 7 of 42

8 We recommend assigning users to the devices associated with FXS ports of MG only. 4 Connecting the Computer to MG Gateway To configure the MG Gateway, use the web interface. Use the Ethernet cable that comes with the system to connect MG to the network By default the MG8 uses DHCP and can accept the IP address from DHCP automatically. If there is no DHCP server on the network, you can use factory default IP address of After the MG8 is started (when leds stop flashing), it will repeat the IP address to the first off-hook user; in addition, you can dial ## from any analog phone connected to the FXS Ports to have the MG play its IP. If there is only FXO ports use external call and dial ## after been connected. From the PC that is on the same network as MG8, open Internet Explorer, no other browsers are supported at this time. Enter the gateway IP address in the Address field (for example, ). On the login page enter the gateway password (the default password is voip, which can be changed on the page Changing Password), and you enter the web configuration interface. Page 8 of 42

9 Page 9 of 42

10 5 Configuration of MG8 The MG8 has a small plastic structure for desktop placement; the MG8 can provide up to 8 analog line interfaces. MG8 supports the following types of configuration: Models Number of FXS Ports MG8-4S 4 0 MG8-8S 8 0 MG8-4FXO 0 4 MG8-8FXO 0 8 MG8-4S/4 4 4 Number of FXO Ports 5.1 MG8 Front Panel Description of MG8 Front Panel # Description Power indicator (PWR), the light on indicates that it has been powered. Ethernet interface indicator (ETH), the light on indicates successful connection, the light flashing indicates that data packets are being received or sent. Analog subscriber line (FXS) or analog trunk (FXO) interface indicator, the light on indicates that it is in use. Page 10 of 42

11 5.2 MG8 Back Panel Description of MG8 Back Panel # Description Power interface, 5-9 VDC input 10/100 M Ethernet Interface, RJ45 Analog subscriber line (FXS) or analog trunk (FXO) interface 5.3 Configuration Description of Analog Line Interfaces for All MG8 Models MG8 RJ11 Interface Configuration Models MG8-4S Subscrib er Line 1 Subscrib er Line 2 Subscrib er Line 3 Subscrib er Line 4 NA NA NA NA MG8-8S Subscrib er Line 1 Subscrib er Line 2 Subscrib er Line 3 Subscrib er Line 4 Subscrib er Line 5 Subscrib er Line 6 Subscrib er Line 7 Subscrib er Line 8 MG8-4FO Trunk Line 1 Trunk Line 2 Trunk Line 3 Trunk Line 4 NA NA NA NA MG8-8FXO Trunk Line 1 Trunk Line 2 Trunk Line 3 Trunk Line 4 Trunk Line 5 Trunk Line 6 Trunk Line 7 Trunk Line 8 Page 11 of 42

12 MG8 Models RJ11 Interface Configuration MG8-4S/4 Subscrib er Line 1 Subscrib er Line 2 Subscrib er Line 3 Subscrib er Line 4 Trunk Line 1 Trunk Line 2 Trunk Line 3 Trunk Line 4 6 Basic Settings Basic settings are where you set the IP addressing and SIP Registrations settings. SIP registration settings for the FXS/FXO port MUST be set LAST, to prevent the MX from blocking the IP address of the MG8. If the IP address is blocked by the MX (a syslog event will be generated) you must restart them MX to remove this block. Page 12 of 42

13 6.1 IP addressing Click on the Basic button and then click on the Network link. Technical Publications Recommended Settings Host Name: Optional to change from the default IP Address assignment: Fixed DNS: Enabled Primary Server: Populate with correct server Secondary Server: Optional SNTP: The IP of the MX Time zone: Select appropriate Time Zone Requires a system reboot, or you can make all the changes first and finish with a system reboot at a later time. Page 13 of 42

14 6.2 System Settings Click the System link. Recommended Settings Hook-flash handle: Internal DTMF: RFC 2833 (required, MX only supports RFC 2833) 2833 payload type: 101 (required, or DTFM may not function) Codec: G729A/20, PCMU/20 o If you are using the MG for faxing, you MUST use PCMU/20 ONLY The rest can be left Default Click Submit, and requires a restart. Page 14 of 42

15 Name First digit timer Inter-digit timer Critical digit timer Codec Description parameter after offhook, the gateways will consider that the subscriber has given up the call and prompt to hang up in busy tone. Unit: second; Default value: 12 seconds. dialing the last number key to the set time by this parameter, the gateways will consider that the subscriber has ended dial-up and call out the dialed number. Unit: second; Default value: 12 seconds. This parameter is used with the "x.t" rule set in dialing rules. For example, there is "021.T" in the dialing rules table. When a subscriber this parameter (eg. 5 seconds), the gateways will consider that the subscriber has ended dial-up and call out the dialed number 021. Unit: second; Default value: 5 seconds. Codecs methods supported by the gateways include G729A/20, G723/30, PCMU/20, PCMA/20, ilbc/30 and GSM/20 (as shown in table 2-5). This parameter must be set due to no default value. Several encoding methods can configure in this item at the same time, Hook-flash handle DTMF method platform in the order from front to back when configuring the codec methods The gateways provide the following processing modes after detecting hook flash from subscriber terminals: processing the hook flash internally; transmitting the hook flash to platform with RFC 2833, and transmitting the flash-off to platform with SIP INFO. Transmission modes of DTMF signal supported by the gateways include Audio, RFC 2833 and SIP INFO. The default value is Audio. Audio: DTMF signal is transmitted to the platform with sessions; SIP INFO: Separate DTMF signal from sessions and transmit it to the platform in the form of SIP INFO messages; RFC 2833: Separate DTMF signal from sessions and transmit it to the platform through RTP data package in the format of RFC payload type value of 2833 payload type is 100. The effective range available: 96 ~ 127. This parameter should match the setting of far-end device (eg. platform). DTMF on-time This parameter sets the on time (in ms) of DTMF signal sent from FXO port. The default value is 100 ms. Generally, the duration time should be set in the range of 80 ~ 150 ms. Page 15 of 42

16 Name DTMF off-time DTMF detection threshhold Description This parameter sets the off time (ms) of DTMF signal sent from FXO port. The default value is 100 ms. Generally, the interval time should be set in the range of 80 ~ 150 ms. Minimum duration time of effective DTMF signal. Its effective range is ms and the default value is 48 ms. The greater the value is set, the more stringent the detection is. 6.3 Advanced Settings Media Stream Recommended settings: Min.RTP port Max.RTP port TOS bits 0x2E The rest can be left as default Page 16 of 42

17 6.4 Basic Settings FoIP. Recommended Settings: Support Audio Only and T.38 and Voice-band Data and then select Audio Only. With this selection, MG supports T.30 fax protocol only, which use audio for fax data transmission. This selection will instruct the MG not to offer T.38 fax in any way. The rest can be left Default Click Submit 6.5 Set the tones to US Set the tones to United States on Advanced Tones Page 17 of 42

18 6.6 Set Caller ID transmit Set the Caller ID Transmit settings to FSK MDMF (allows for passing of name and number) After Ringing Without Parity Page 18 of 42

19 7 FXS Settings Use the generic SIP devices you created earlier. 7.1 Setup the Prefix Enter in the starting number and click Batch, the system will automatically increment for all available ports. Those IDs correspond to Generic devices created in MX You set up the prefix for all the FXS lines on the Phone Number page. Name FXS 1st line No. Description This number is used for the batch setup of consecutive number of number of Line 1 adopts initial number; that of Line 2 increases 1 if you do not use batch configuration or the number is not consecutive. ID n Fill in the generic SIP device ID associated with the subscriber line n (FXS port). This should be manually performed if Batch mode is not used. Page 19 of 42

20 The following is a sample setting for your reference. You need to click the Submit button for these settings to go into effect. 8 Set up the FXS Line (Features) From the Line tab, click the Feature link. 8.1 You set up the FXS line on the FXS Configuration page. Recommended Settings Phone Number: this is the registration name. It will be the Device ID. Registration: Yes (checked) Password: Blank (If filled should correspond to the password of the Generic device created on MX) Call waiting: Checked CID on call waiting: Checked Call Hold: Checked Caller transfer: Checked Caller ID Display: Checked Subscribe MWI: Unchecked, allows the MG to subscribe to the MX for Message notification. The reaming options are left default unchecked Click Submit to submit the changes Page 20 of 42

21 Click Feature Batch to assign the parameters to all FXS Ports Click Submit, requires a reboot Name Line ID Description - - for selected line - - indicates the current selected subscriber line number and m indicates the total number of subscriber lines. Phone number Display the device ID FXS phone Registration Password Select if this line is required to register with MX. This is selected as default. password for register of this line here. Page 21 of 42

22 Name Description Technical Publications Note: The following features are valid only in SIP protocol. When the gateways use MGCP protocol, features are controled by the proxy server without the need of setting on gateways. Hot line Hot line number CRBT CRBT ID Speed dials Speed dial list Select if the gateways are required to automatically dial out the hotline number after off hook. By default, hot line is disabled. Disable hot line: Close this feature. Hot line: Automatically dial out the hotline number after off hook. Delayed hot line: Automatically dial out the hotline number after off hook is timeout with a time delay of 5 seconds. After the hotline function is activated on this line, the hotline number must be entered here. CRBT stands for Color Ring Back Tone. Set if CRBT is activated, that is, provide prepared audio package as ring back tone. Note: it is required to set the CRBT file download platform. This is not selected by default. MX8 and M100 support two CRBT storage modes: on-system (stored in a flash memory) and run-time download (from FTP server). The capacity of both modes are described as follows: On-system: MX8: No more than 20 seconds in G.729 format (fring1.dat) MX100: Up to 20 tone files, a maximum of 400 seconds in G.729 format or 50 seconds in G.711 format. Run-time download: MX8/MX100: Up to 20 tone files, a maximum of seconds in G.729 format or 1250 seconds in G.711 format. Note: Tone files are stored in the flash memory and the gateways automatically download the tone files from FTP server after power on. Set the CRBT number with a valid rang of 0~255, where 0 indicates disabling CRBT. The default value is 0. Select if the Speed dials is activated on this line. By default, this is not selected. If the Speed dials is activated on this line, enter the speed dials list. Call forwarding numbernumberabbreviated number is 20 ~ 49. For example: / / Users can set the list on a telephone set and display it here. Select if Call Transfer is activated on this line. By default, it is not selected. Page 22 of 42

23 Name CFU CFNR CFB Forking Forking number Release control by caller Call waiting CID on call waiting Call hold Caller Transfer Caller ID display Caller ID restriction Outgoing call barring Description If it is required to forward all incoming calls unconditionally, enter the new destination number here. If it is required to forward an incoming call when there is no answer, enter the new destination number here. If it is required to forward an incoming call when it is busy, enter the new destination number here. Select if the Forking is activated. Forking allows the gateway to initiate a call to another telephone terminal while ringing on this line terminal and the answer by either terminal will end up with ringing of the other terminal. If forking of this line is activated, set a number for the second ringing terminal here. The ringing terminal can be another port of gateways or an external terminal such as mobile phone. Select if the call release is controlled by the caller. By default, this is not selected. Selected: The gateway will immediately release the call upon caller hanging up; the gateway will not release the call as long as the caller is still off until timeout (60 seconds by default); Unselected: The gateway will immediately release the call upon either party hanging up the call. Select if Call waiting is activated on this line. By default this is not selected. Select if Caller ID Display is activated on this line during call waiting. By default, this is not selected. Select if Call Hold is activated on this line. By default this is not selected. Note: If this function is activated, the gateways will automatically activate Call Transfer (Either party may transfer the current call to a third party). Select if Caller Transfer is activated on this line. By default, this is not selected. When A calls to B, B picks up the call and transfers the call to C,. Note: The call hold must be activated before caller transfer. Set if Caller ID display is activated on this line. By default, this is selected. Note: In addition to number display, the Caller ID can display the names of incoming calls as long as terminal equipment support. Set if the number of this telephone is sent to the called party. By default this is not selected. Select if outgoing calls are barred on this line. By default, this is not selected. Page 23 of 42

24 Name DND Direct Dialing in (DDI) Maintenance Polarity reversed signal Subscribe MWI Description If the line. By default DND is disabled. eactivate DND state of Set if DDI (Direct Dialing In) is activated, By default this is not selected. Different from FXS, DDI is only used for incoming calls, and the gateways will not send dial tone after off-hook (calling in) on user side. Note: Reverse polarity signal must be activated on the gateways when DDI is used. Select if the line is set to maintenance status, namely, stop to supply of power for the line port. By default, this is not selected. Select if reverse polarity signal is activated on this line. By default, this is not selected. Note: The gateways will provide reverse polarity signal when the phone is connected after this feature is activated. Select if voice mail service is activated, and by default this is not selected. MWI subscription Configuration) 8.2 Advanced features of the FXS port The advanced features of the FXS port are configured under Advance Line Page 24 of 42

25 Name Gain to IP Description Set the voice volume gain towards IP side, the default is 0. Taking decibel as the unit, setting range is -3 ~ +3 decibels. -3 means declining of 3 decibels; +3 denotes the amplification of 3 decibels. Gain to terminal Set the voice volume gain towards FXS port side, the default is -3. Taking decibel as the unit, setting range is -6 ~ +3 decibels. -3 means declining of 3 decibels; +3 denotes the amplification of 3 decibels. Impedance Select the parameter of FXS port line impedance and the default value is 600 ohm. The optional values as below: Complex 600(ohm) 900(ohm) Min.hookflash Used by gateway to detect Hook Flash event, the default is 75 milliseconds. The gateway will ignore any flash that fall short of the shortest flash time. Generally, this value should not be less than 75 milliseconds. Max.hookflash Used by gateway to detect hook flash, the default is 800 milliseconds. The gateway will regard the flash duration between Any flash lasting over the longest time will be considered by gateway as hang up. Generally, this value should not be less than 800 milliseconds. Hook debouncing Ring frequency Used by gateway to avoid the glitch of the phone status, with default of 50 milliseconds. When the duration from hang-up to off-hook falls short of this value, the gateway will ignore the status variation, and consider the phone remains hang-up status. In case of vice versa, the gateway will ignore the status variation, and consider the phone remains off hook status. Effective range of setting is 10~1000 milliseconds. Set the ringing frequency to be transmitted by gateway to the phone, ranging from 15 to 50 Hz, with default of 20 Hz. Caller release Outpulsing delay Set the delay release time of line as caller control method, with default of 60 seconds. Effective range of setting is 15~180 seconds. Used when gateways FXS port is connected with the trunk interface of PBXs. For calls from gateway to PBX, gateways will relay the extensions to PBX after the delay set here. Setting of 0 means no extension number relay. The default is 0 millisecond. Page 25 of 42

26 Name Polarity reversal Polarity reversal delay Call ID transmit Music on hold Call waiting with hunt group Message waiting light Description Set the trigger for polarity reversal Outgoing: Transmit reverse polarity signal only when the outbound is connected; Bi-direction: Transmit reverse polarity signal for the connection of both inbound and out bound calls. The delay time from call being answered to the transmission of reverse polarity signal. The default value is 3 in seconds. Effective range of setting is 0 ~ 30 seconds. Select transmission mode of Caller ID signal from the FXS port to the phone. FSK or DTMF; SDMF or MDMF; Sending Caller ID data before or after ringing; Sending Caller ID data with or without parity. Choose whether to play the background music while call waiting, and the default is not to play. Choose whether to activate hunt group feature for call waiting, Default not selected. Choose the lighting method of message waiting indicator of voice mail here: None, Polarity reversed, FSK. Message waiting indicator refers to the special LED on a phone, working with voice mail function. When user gets the latest mail, the gateway will light this lamp upon receiving the notice from platform; the light goes off when the user well received all the understand whether the phone supports the indicators and lighting method when selecting the lighting method. 9 Create SIP Trunk from Zultys to MG This SIP Trunk to the MG8 is used to allow calls from the MG8 to the MX and will be used to place FXO calls out of the MG Create SIP Trunk on MX Page 26 of 42

27 Recommended Settings: Type: External Address: IP Address or FQDN of the MG Gateway The rest can remain the default settings 10 FXO Settings Calls placed from the MX to the MG8 will arrive on the SIP trunk created earlier. The MG8 routing table will control calls leaving the MG8 to the PSTN If the MG8 has FXO lines, you need to set them up on the FXO Configuration page. Page 27 of 42

28 Recommended Settings: Unique Identifiers for each trunk, correspond to Generic SIP devices created on MX 10.2 FXO Line configuration Recommended settings: Phone Number: Unique Identifier per trunk Registration: Unchecked Inbound Handle: Binding Binding Number: A DID of the user/call group/auto attendant on the MX that all incoming calls will ring to Call ID Detection: Checked Echo cancellation: Checked Click submit to save changes Click Trunk Batch to copy to remaining FXO lines Name Description Page 28 of 42

29 Trunk ID - the indicates the current selected trunk number and m indicates the total number of trunks. Phone number Registration Password Display device ID Select if this trunk registers with the SIP registration server. By default, this is selected. The authentication password for register of this line must be entered here corresponding to the password set for the same device ID on MX. Note: The following features are valid only in SIP protocol. When the gateways use MGCP protocol, the control of all call services is provided by the proxy server without the need of setting. Inbound handle The gateways provide two scenarios for handling incoming calls of FXO port: port, the gateways will provide the second dial tone and route the call according to the extension number pressed in. Note: dialing tone or voice prompt file can be changed by user. Polarity reversed signal detection Caller ID detection Outgoing call barring Echo cancellation Connect signal delay gateways will route the call to a FXS port according to the DID number bound with the port. Note: Setting a number to be bound is required or this setting is invalid. If a PSTN line supports reverse polarity, make a selection here. Or this setting is invalid. By default, this is not selected. Select if the detection function of caller ID for this FXO port is enabled. By default, this is selected. Select if this FXO port bars outgoing call service to PSTN. By default, this is not selected. Select if echo cancellation is enabled for this FXO line. By default, this is selected. After making an outgoing call from a FXO port, the gateway will send a 200 OK message to the platform with delay if this parameter is selected. If unselected, the system sends a 200 OK message to the platform after off hook on the FXO port. Used with the configuration 10.3 Advanced FXO settings Suggested settings are Caller ID detection mode: After ringing A Page 29 of 42

30 Outpulsing Delay: 600 Busy Repeat: 30 (allow at least 30 cycles of busy tone for outgoing call before disconnecting the line)* The rest as defaults Title Gain to IP Gain to PSTN Explanation Set the voice volume gain towards IP side, the default is 0. Taking decibel as the unit, setting range is -3 ~ +9 decibels. -3 means declining of 3 decibels; +3 denote the amplification of 3 decibels. Set the voice volume gain towards PSTN side, the default is -3. Taking decibel as the unit, setting range is -6 ~ +9 decibels. Impedance Set the parameter of FXO line impedance, with the default of 600 ohm. The optional settings as below: Complex 600(ohm) Page 30 of 42

31 900(ohm) Outpulsing delay Ring relay The time interval between FXO going off-hook and starting outpulsing the first digit to PSTN. The default is 400 in milliseconds. Whether to relay the ring of inbound call to the FXS port when Busy line handle PSTN failover Caller ID detection modes. Inbound first digit timeout Either a voice prompt or hanging up can be applied to FXO port when an incoming call goes to the FXS port which is in busy. This applicable only to DID feature. PSTN failover: if checked then when network connection from MG to MX fails, MG tries to reroute the call. The recommended routing is included in suggested routing table Before ringing A Before ringing B After ringing A (set for US) After ringing B Set the timeout of calling DTMF on FXO port for inbound calls, ranging from seconds, with default of 24 seconds. Answer delay Set the delay time of outbound connection ranging from Line >T Connect signal delay Off-hook for rejection On-hook protection time Polarity detection. Busy Detection Repeat On-time Off-time Used for binding a FXO port with a FXS port. For inound calls to a FXO port, if the FXS port which binging with the FXO port is in the state of busy line, the gateway will hang up after hook off according to the time set by the parameter, so as to refuse the upcoming call. The duration of off hook is 500~5000 milliseconds, with default of 600 milliseconds. Protection period following hang up of FXO port. During this period, gateway ignores any voltage variation of line. Value range is 100~5000 milliseconds, the default is 400 in milliseconds. Choose whether to activate the detection of reverse polarity signal of FXO port inlet. Note the detection will work only when the trunk supports polarity reversal. Gateways will regard the busy tone signal with the repeat times specified here as hang-up signal. Default is 2, values range from 2 to 40. *The web interface needs to be corrected to reflect this change Set duration of busy tone signal, the default is 350 in milliseconds. Set the interval time of busy tone, the default is 350 in milliseconds. Page 31 of 42

32 11 Routing The routing table in the MG8 is used to route traffic between the MX andmg8ports Digit Map Recommended patterns, (where extensions on MX are 5000 to 5999) This will allow calling Voice Mail, Park Server, Page Server, Blind Transfer Code, dial internal extensions, and external calls. *77xx *4xx *38 *86 #xx 5xxx* x.t x.# #xx ## *1 Page 32 of 42

33 11.2 Routing Table Recommended settings: (where is the IP Address of the MX) FXS *38 ROUTE IP :5060 IP xxxx ROUTE FXS 1-4/g IP :5060 ROUTE FXS IP xxxxxx. ROUTE FXO 1-4/R IP 911 ROUTE FXO 4-1/R FXO x. ROUTE IP :5060 The above settings will allow 1. Blind transfer by doing a hook flash on the FXS and dialing *38, wait for the tone and then dial the transfer number 2. In a fail over situation (no IP connection to the MX) calls from the FXO lines will ring all 4 FXS ports simultaneously 3. Calls from the MX to the FXS ports on the MG8 4. Calls from the MX to the MG8 that are 6 digits and longer are to be routed to the PSTN (FXO) starting from port 1 to port 4 in a Round Robin manner. 5. Calls from the MX to the MG8 that are the exact match to 911 are to be routed to the PSTN (FXO) starting from port 4 to port 1 in a Round Robin manner. 6. Calls from the FXO ports to be sent to the MX Calls from the FXS to the MX are handled by the registration/proxy process. Page 33 of 42

34 Name Source Number Routing Table Format Description Technical Publications There are three types of source: IP, FXS and FXO. Among them, IP source can be any IP address and is denoted by IP ; IP [xxx.xxx.xxx.xxx] is used to denote specific IP address; IP [xxx.xxx.xxx.xxx: port] is used to denote specific IP address with port number. FXS and FXO ports can be any port, represented with FXS or FXO ; special lines can be represented with FXS or FXO + port number, eg. FXS1, FXO2 or FXS [1-2], etc. It should be a calling number with the form of CPN + number or a called number with the form of number. The number may be denoted with digit 0-9,"*",".","#"," x ", etc., and uses the same regular expression as that of dialing rules. Examples: Designate a specific number: eg.114, ; Designate a number matching a prefix: such as 61xxxxxx. Note: the matching effect of 61xxxxxx is different from that of 61x or 61. Specify a number scope. For example, 268[0-1,3-9] specifies any 4-digit number starting with 268 and followed by a digit between 0-1or 3-9; Note: Number matching follows the principle of minimum matching. For example: x matches any number with at least one digit; xx matches any number with with at least two-digit; 12x matches any number with at least 3-digit starting with 12. Number Transformations Processing Mode KEEP REMOVE Description and Example Keep number. The positive number behind KEEP means to keep several digits in front of the number; the negative number means to keep several digits at the end of the number. Example: FXS KEEP -8 Keep the last 8 digits of the called number for calls from FXS. The transformed called number is Remove number. The positive number behind REMOVE means to remove several digits in the front of the number; the negative number means to remove several digits at the end of the number. For example: FXS 021 REMOVE 3 Remove 021 of the called number beginning with 021 for calls from FXS. Page 34 of 42

35 Processing Mode ADD REPLACE REPLACE Description and Example Add prefix or suffix to number. The positive number behind ADD is the prefix; the negative number is suffix. Example 1: FXS1 CPNX ADD 021 FXS2 CPNX ADD 010 Add 021 in front of calling numbers for calls from FXS port 1; add 010 in front of calling numbers for calls from FXS port 2. Example 2: FXS CPN6120 ADD Add 8888 at the end of the calling number starting with 6120 for calls from FXS port. Number replacement. The replaced number is behind REPLACE. Example: FXS CPN88 REPLACE Replace the calling number beginning with 88 for calls from FXS port to Other use of REPLACE is to replace the specific number based on other number associated with the call. For example, replacing the calling number according to the called number. Examples: FXS REPLACE CPN-1/8621 FXS CPN13 REPLACE CDPN0/0 For calls from FXS ports with called party number of 1234, removing one digit at the rear of the calling number and add 8621; for call s from FXS ports with calling party number starting with 13, add 0 in front of the called number. Page 35 of 42

36 Processing Mode END or ROUTE CODEC RELAY Description and Example End of number transformation. From top to bottom, number transformation will be stopped when END or ROUTE is encountered; the gateways will route the call to the default routing after meeting EDN, or route the call to the designed routing after meeting ROUTE. Example 1: FXS ADD FXS REMOVE 4 FXS END Add suffix 8001 to the called number starting with for calls from FXS ports, then remove four digits in front of the number to end number transformation. Example 2: IP[ ] CPNX. REPLACE IP[ ] CPNX. ROUTE FXS 2 For calls from IP address , calling party number is replaced by , and then the call is routed to FXS port 2 with the new calling party number. Designate the use of codec, such as PCMU/20/16, where PCMU denotes G.711, /20 denotes RTP package interval of 20 milliseconds, and /16 denotes echo cancellation with 16 milliseconds window. PCMU/20/0 should be used if echo cancellation is not required to activate. Example: IP 6120 CODEC PCMU/20/16 PCMU/20/16 codec will be applied to calls from IP with called party number starting with Insert prefix of called party number when calling out. The inserted prefix number follows behind REPLAY. Example: IP 010 RELAY For calls from IP with called party number starting with 010, digit stream will be pulsed out before the original called party number being sending out. Destination Routing Destination ROUTE NONE Description and Example Calling barring. Example: IP CPN[1,3-5] ROUTE NONE Bar all calls from IP, of which the calling numbers start with 1, 3, 4, 5. Page 36 of 42

37 Destination ROUTE FXS Description and Example Route a call to FXS ports. Example 1: IP 800[0-3] ROUTE FXS 1,2,3,4 Select FXS port in a sequential way. Example 2: IP 800[0-3] ROUTE FXS 1 Point this call to FXS port 1. Example 3: IP 800[0-3] ROUTE FXS 1,2,3,4/g For terminating the call from IP, ring FXS port 1, 2, 3, 4 simultaneously. ROUTE FXO Route a call to FXO port. Example: IP x ROUTE FXO 1,2,3,4/r Select the outgoing call FXO port in a round robin way. ROUTE IP Route a call to the IP platform. Example: FXS 021 ROUTE IP : :5060 is the IP address of the platform. Page 37 of 42

38 12 SIP protocol Settings SIP protocol Settings are on the Basic tab and click on the SIP link You need to set up three parameters on the SIP Configuration page. Recommended Settings: Signaling port: 5060 Registrar server: IP Address or FQDN of the MX:5060 Proxy Server: IP Address or FQDN of the MX:5060 Authentication mode: Register by line Registration period: 3600 Name Signaling port Register server Description Configure the UDP port for transmitting and receiving SIP messages, with its default value Note: The signaling port number can be set in the range of , but cannot conflict with the other port numbers used by the equipment. Configure the address and port number of SIP register server, and value. The register server address can be an IP address or a domain name. When a domain name is used, it is required to activate DNS service and configure DNS server parameters on the page of configuring Page 38 of 42

39 Name Proxy server Backup proxy server User agent domain name Authentication mode Description Configure the IP address and port number of SIP proxy server, and value. The proxy server address can be set to an IP address or a domain name. When a domain name is used, it is required to activate DNS service and configure DNS server parameters on the page of configuring network parameters. Examples of complete and effective configuration: " :5060", "softswitch.com: 5060". Configure the IP address and port number of backup proxy server. It has no default value. Add the address of calling proxy server here, and the gateways can support selection function of multiple softswitch addresses through IP address. The format must be IP address format and complete and effective configuration, eg. identical. Conditions for falling over to the backup proxy server (any): 1)Gateway register is timeout; 2)No response to master server calls is timeout; This domain name will be used in INVITE messages. If it is not set here, the gateways will use the IP address or domain name of proxy server as user agent domain name. It has no default value. It is recommended that subscribers not use LAN IP address to set domain name parameter. The gateway support three registration scheme: register per line, register per gateway and Line Reg/GW Auth. The default value is register by line. Register by line: authentication and register per line; Register by gateway: authentication and register per gateway; Line Reg/GW Auth: register per line, but authentication per gateway. User name Configure the user name as part of the account for registration, and it has no default value. Page 39 of 42

40 Name Password Description Password as part of account information is used for authentication by platform. It has no default value. It is formed with either numbers or characters, and case sensitive. the password Registration period Valid time of SIP re-registration in second. 13 Additional Options To enable additional settings you will need to use Internet Explorer, and enter custom http urls in the Address window Enable Busy Tone Detection for FXO To enable Busy Tone Detection for FXO URl: For US the zzz recommended value is 480 (for use in the US set value to 480 which is the busy tone frequency in US) To view the current value: Battery Denial Timing Disconnect for FXO The minimal timing of consistent battery denial detected on FXO port to recognize such condition URl: The recommended value is 400 ms To view the current value: Using Authentication for Managed devices on the MG to guarantee that the FXS ports disconnect properly. URl: Read back the current value: Page 40 of 42

41 13.4 Silence after disconnect (FXS ports) This option allows switching silence on FXS Ports after receiving disconnect from the other side. The silence is used with special paging devices, which disconnect on silence. To set silence as disconnect indication enter URI: To set busy tone as disconnect indication enter URI: To read back the current value: The setting affects all FXS ports 14 Fail Over 14.1 SIP Failure between the MG and the MX In the event SIP communications is lost between the MG and the MX, incoming calls can be routed to the FXS Ports via the Routing Table. The recommended entry is IP xxxx ROUTE FXS 1-4/g This will route all incoming calls that have that are exactly 4 digits in length to FXS Ports 1-4 simultaneously. or shorter than section Power Fail MG8SO (4FXO/4FXS) In the event of a power failure for the MG8SO (which has 4 FXS Ports, and 4 FXS Ports). section. FXO Port 1 will be relay switched to FXS Port 1 FXO Port 2 will be relay switched to FXS Port 2 FXO Port 3 will be relay switched to FXS Port 3 FXO Port 4 will be relay switched to FXS Port 4 Page 41 of 42

42 15 Troubleshooting This section covers basic troubleshooting areas of the MG. Technical Publications 15.1 Outgoing on calls on FXO fail to connect. Try to e Out Pulsing De from 400 ms to longer time ( ms. This will extend the time from going off hook on the FXO before sending out the first DTMF tone. This can be done on the Advanced Tab Trunk page Blank SIP messages are being sent to the MX from the MG To st MX, disable NAT Transversal, on the Advanced Tab System page MWI Lights are not set correctly Change the MWI Subscription time from once every 24 hours (86400) to once an hour (3600 seconds). This can be done under the Advanced Tab SIP page DNS information is incorrect after updating a DNS server DNS is cached on the MG and is only updated on a reboot. This can be modified by Zultys Technical Support Local 3 way conferencing of the FXS port on the MG does not work by default Local conferencing is disabled by default and can be enabled by Zultys Technical Support. Page 42 of 42

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