Overview 16 General Findings of the Survey 17 Business Intelligence Competency Centers 27 Summary 34

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Overview 16 General Findings of the Survey 17 Business Intelligence Competency Centers 27 Summary 34"

Transcription

1

2 Contents Foreword Preface Acknowledgments chapter 1 Introduction 1 Overview 2 Business Intelligence as a Competitive Differentiator 3 Business Intelligence Competency Center 6 Summary 13 chapter 2 Business Intelligence in the Organization 15 Overview 16 General Findings of the Survey 17 Business Intelligence Competency Centers 27 Summary 34 chapter 3 chapter 4 Primary Functions of the Business Intelligence Competency Center 35 Overview 36 Functional Areas Inside the BICC 37 Detailed Checklist for the Functional Areas in the BICC 40 Related Functional Areas 43 Summary 45 Planning a Business Intelligence Competency Center: Using the Information Evolution Model 47 Overview 48 Four Critical Dimensions of the Information Evolution Model 49 Five Levels of Maturity in the Information Evolution Model 52 Defining the BI Strategy 57 Summary 59 xv xix xxi xi

3 xii contents chapter 5 Human Capital 61 Overview 62 Staffing the Business Intelligence Competency Center 62 Summary 63 chapter 6 Knowledge Processes 75 Overview 76 Knowledge Processes in the Business Intelligence Competency Center s Functional Areas 77 Summary 85 chapter 7 Culture 87 Overview 89 Organizational Setup and Funding 90 Performance Metrics 93 Knowledge Management 100 Change Management 104 Summary 116 chapter 8 Infrastructure 119 Overview 120 Considerations from a BICC Perspective 121 Business Intelligence Infrastructure Selection Criteria 126 Road Map to Implementing a BI Infrastructure 133 Summary 136 chapter 9 Setting Up and Ensuring Ongoing Support 139 Overview 140 Setup Process in Detail 141 Working with Software Vendors 156 Summary 163 chapter 10 Cases from the Field 165 Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy 166 Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center 167 Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center 168 Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank 170 Summary 171 chapter 11 Ten Recommendations for a Highly Effective Business Intelligence Competency Center 173 Have a Vision for Business Intelligence 174 Create a Joint Venture Between Business and Information Technology 174

4 contents xiii It s a Process, Not a Project 175 Maintain Clear Vision, Concrete Objectives 175 Integrate and Consolidate 175 Practice Effective Change Management 176 Carry Out Staff Induction, Training, Development 176 Deliver Ongoing Value 176 Ensure the Infrastructure s Depth and Breadth 177 Use a Multidimensional Approach 177 Appendix A List of Abbreviations 179 Appendix B Additional Roles 181 Index 187

5

6 2 chapter 1 introduction Overview Business Intelligence is reaching more and more constituents inside and outside your organization. Information demands, data volumes, and audience populations are growing and will continue to grow exponentially. As the demand increases, so does the imperative for a sound strategy that meets your short-term needs and that provides the foundation to meet your longterm vision. Current spending is changing focus from products that help control costs to those that can help grow the business. Key Questions Are you thinking about how to get the most out of BI? Are you wondering how to best sustain your investment in BI? Do you worry about how to ensure that every business decision made in your organization is backed up by the correct information? Are you asking yourself how to implement a comprehensive BI strategy that supports organizational goals and addresses the information requirements from the business? Do you wonder how to get information when you are sure the data must be there, but you do not know how to get a meaningful report? BICC Concept More and more organizations are forming a Business Intelligence Competency Center (BICC) as an answer to those questions. Gartner Research ( defines a BICC as a cross-functional team with specific tasks, roles, responsibilities, and processes for supporting and promoting the effective use of Business Intelligence across the organization. The hope is that a BICC can act as a center of expertise for Business Intelligence and drive and support its use throughout the organization. This more holistic approach to BI encompasses more than just the technology it is part of an overall BI strategy that addresses these organizational dimensions: Human capital: The people tasked with delivering BI to the business and the business users consuming BI (see Chapter 5) Knowledge processes: The processes required for information to flow through the organization in the right way (see Chapter 6)

7 business intelligence as a competitive differentiator 3 Culture: How organizational culture affects the use of BI and how it is affected by the use of BI (see Chapter 7) Infrastructure: The technology used for BI (see Chapter 8) While the concept of a BICC sounds very straightforward, the details might not be so easy to tackle. This book is designed to help you establish a BICC effectively. It describes the BICC concept, explores benefits and potential pitfalls, and looks at what you need to consider when setting up a BICC. In doing so, it examines the above-mentioned dimensions of human capital, knowledge processes, culture, and infrastructure. It provides you with a plan for the BICC setup and advice on the functions and roles required in a BICC. The book also details how a BICC can best work together with software vendors and contains some descriptions of BICC implementations. Business Intelligence as a Competitive Differentiator Like most organizations today, your organization measures success in many different ways, and those measures vary greatly from industry to industry. But for every business in every industry, revenue growth remains the most fundamental indicator and by far the most critical. Unfortunately, marketplace realities are making revenue targets harder and harder to reach. This tenuous environment is placing a huge premium on the ability to focus scarce resources in every corner of your organization on the strategies and tactics most likely to result in success. To gain this focus, your organization must infuse strategic and tactical decisions with the knowledge necessary to maximize revenue, reduce costs, minimize risk, and achieve competitive advantage. What Is Business Intelligence? Business Intelligence is defined as getting the right information to the right people at the right time. The term encompasses all the capabilities required to turn data into intelligence that everyone in your organization can trust and use for more effective decision making. Business Intelligence is the one true source of sustainable competitive advantage. It allows your organization to drive revenues, manage costs, and

8 4 chapter 1 introduction realize consistent levels of profitability. An intelligent enterprise one that uses BI to advance its business is better able to predict how future economic and market changes will affect business, and such an organization is better poised to adapt and thrive under those new conditions to foster a culture of innovation and adaptation. Business Intelligence Versus Gut Feel The key to this vital knowledge lies in the mountains of raw data your organization already collects. Business Intelligence uncovers innumerable competitive advantages by transforming that raw data into actionable intelligence and by creating knowledge to implement winning strategies and deliver information that can be leveraged by your entire organization. One of the greatest inhibitors to competitive advantage is acting solely on gut feel or intuition. So many decisions have been made based on what someone feels versus what the data say. These decisions cannot be measured. They cannot be repeated. They cannot be easily understood or shared. Many domain experts have specialized knowledge and this knowledge and context needs to be joined with the data to improve future decision making and provide competitive advantage. Unstructured content needs to be considered as part of the overall information architecture. Hindsight Versus Insight Many organizations have adopted BI applications, in the hopes of extracting greater insights from all the data generated by their operational and transactional systems. Unfortunately, even after acquiring traditional BI, true competitive differentiation often remains elusive. One reason is that the competition is probably doing the same thing, with the same tools. Furthermore, hindsight query and reporting the typical offering that is labeled as Business Intelligence cannot deliver the predictive insight and deep understanding that is required to outperform the pack. Past trends tend to be poor predictors of future possibilities. Organizations need a way to distill predictive insights from a multitude of interrelated factors, far beyond simple trend analysis. Otherwise, revenue opportunities might reveal themselves too late for positive action or it might not be possible, given current processes, to mobilize resources quickly enough to take advantage.

9 business intelligence as a competitive differentiator 5 If a BI solution cannot help you make sound decisions about your organization s future easily, reliably, and at every level of the organization it is neither good business nor intelligent. How can your organization leverage these advancements for competitive advantage? How can you best support your corporate strategy with a BI strategy that advances the business on a continuous basis? Who in your organization is going to be entrusted with that task? What opportunities will innovations like radio frequency identification (RFID) mean to your organization? And finally, how do you achieve more with less more intelligence for the organization at less cost? The answer at least in part lies in establishing a Business Intelligence Competency Center. Criteria for True Business Intelligence According to SAS ( the leader in providing a new generation of business intelligence software and services, definition, a platform does not offer true Business Intelligence unless it satisfies all of these criteria: Breadth. It integrates functions and technologies from across the organization. Truly integrated BI integrates data from every corner of the organization from operational/transactional systems, multiple databases in different formats, and all contact channels. The information flow can then transcend functional silos, organizational boundaries, computing platforms, and specialized tools. Depth. It reaches all who need it, in a way that is relevant to them. A true BI solution provides appropriate interfaces and tools for users at different levels of the organization, who have profoundly different needs. The results of analysis should be easily disseminated across all functional areas and organizational levels, so everyone can contribute to the organization s success. Completeness. It is a comprehensive, end-to-end platform. Business Intelligence success does not just happen at the application layer. And it is not just query and reporting. It depends on a chain of applications and technologies working together from a common data foundation to create a single, verifiable version of the truth. Advanced analytics. It delivers predictive insights, not just hindsight. Online Analytical Processing (OLAP) is a valuable part of the picture, but it

10 6 chapter 1 introduction is not your optimum source of competitive differentiation. Historical query and reporting what many vendors call BI merely tells you where the organization has been. Going beyond BI requires predictive analytics, such as forecasting, scenario planning, optimization, and risk analysis. Data quality. It gives applications one validated, verified version of the facts. Data are vital to the decision-making process, and ensuring that you have the right data is imperative. All major information technology (IT) analysts recognize the importance of data quality to the return on BI investment, yet many organizations are restricted by their choice of solution. Intelligence storage. It meets the information needs of intelligence applications. The data storage platform must be able to draw on information from many sources, prepare it for analysis, and deliver it quickly to the applications and platforms that need it. However, BI is not just about software. Many BI projects fail because no provisions are made for a sustainable environment for BI, which includes the appropriate processes, the people with in-depth BI skills, and an organizational culture that fosters fact-based decision making. Business Intelligence Competency Center Six Challenges in Exploiting Business Intelligence Increasingly, organizations are realizing that there is more to BI than simply employing technology. There is a need for a comprehensive, strategic approach to BI that addresses technology as well as human capital, knowledge processes, and culture. Without strategy, the results are inconsistent BI deployments; difficulties in managing, implementing, and supporting BI initiatives that span multiple departments; and a lack of standardization of methodologies, definitions, processes, tools, and technologies as well as insufficient BI skills. These challenges can be defined in six categories: Data challenges Technology challenges Process challenges

11 Strategy challenges Users challenges Cultural challenges business intelligence competency center 7 Data Challenges. Data are at the heart of all BI initiatives. The data required and the time and effort necessary to collect the necessary data and to ensure their accuracy are often underestimated. Data issues typically are the leading cause of failure and the most costly element of BI implementations. It takes a lot of time, resources, and effort to identify, map, and create the necessary rules and processes to ensure that the data are being used consistently and accurately across the organization, promoting a single version of the truth. The many disparate data sources usually do not speak to each other, and each might be owned and managed by different groups that report to different organizational entities. In many cases, just getting to the data is extremely labor intensive, and there is no assurance that the data will be accurate or timely when you reach it. Once data have been correctly identified and collected, data quality has to be taken into account; it cannot be taken for granted. This is another very common and costly mistake. Not all data values are accurate or valid. Analysis must take place to ensure that the data collected are correct and suitable for decision-making processes. The closer a data quality process can be inserted to the source, the better. Resolving data quality issues requires communication and working together with various groups and experts to resolve the root causes and underlying issues. By including a data stewardship function into the BICC, data quality topics can be adequately addressed. Data storage is another consideration and obstacle to BI. Data often are stored in multiple formats, in multiple places, and in multiple databases. Data must be accessed and consolidated into consistent business views that support a fit-for-use approach for delivery despite storage complexities and limitations. Technology Challenges. The proliferation of disconnected information silos poses another obstacle to the successful creation of knowledge within an organization. Since individual departments historically have been run like separate businesses, often each has been free to pursue its own IT infrastructure. This has resulted in the use of disparate hardware, platforms,

12 8 chapter 1 introduction systems standards, and databases throughout the organization as well as often unfathomable difficulty in establishing and measuring progress toward enterprise-wide objectives. The BICC provides a means of addressing the whole information value chain not just isolated parts of it and enabling the business with the information it needs. Often the success of a particular piece of BI technology rests not only on its use in the organization but on what precedes it in the value chain. Over time, organizations have accumulated a complex set of heterogeneous tools and infrastructure technologies that are not very well integrated. In some cases, a duplication of technologies used in various divisions of the same organization results in development and maintenance skills being thinly spread across all these different products. Therefore, the total cost of ownership (TCO) for managing this kind of complex environment is often much higher than it should be. Perhaps a bigger problem is that while this piecemeal approach has resulted in rapid deployment with good return on investment (ROI) in single business areas, the lack of coordination across projects has resulted in unintentional issues for the enterprise or the organization as a whole, making sharing information more difficult and incurring costs. The BICC plays a key role in balancing corporate governance while providing the flexibility required to get the job done. Process Challenges. Business Intelligence is a process, not just a software product. No BI product, no matter how sophisticated or advanced, can address, fix, or replace processes alone. Process is a key to driving successful BI and successful organizations. Processes can be changed and measured and are documented, making them repeatable and able to adapt to changing business requirements. And the key to successful processes is people. Organizations that marry their human capital, culture, knowledge processes, and infrastructure by creating a BICC are most successful and are prepared and poised to meet the continuously changing demands of their customers and maximize potential. Strategy Challenges. Aligning all BI initiatives in the organization so that they support the organizational strategy should be the goal. Yet often that goal is difficult to achieve different groups in the organization have different BI needs and start their own independent BI projects. It is difficult to align all of them under a common BI strategy. Even if there is a strategy, often it is not executed effectively. Tasking a group of individuals (i.e., a

13 business intelligence competency center 9 BICC) to define and subsequently support and monitor the success of the BI strategy is key. The BI strategy represents the way in which information delivery needs from management and operations are addressed and met. Users Challenges. Business Intelligence can enhance everyone s decision making across the organization. Understanding the different audiences and their information needs, skills, and goals is vital for a successful BI implementation. A BICC can be instrumental in helping to identify the different audiences, understanding their needs, shaping their requirements and training, and coaching them so they can draw the right conclusion from the data available to them. The goal is to raise the overall maturity of the organization so it uses BI to its greatest effect. Cultural Challenges. An organization s culture can be one of the single largest inhibitors to the successful use of BI. The culture needs to be such that it encourages fact-based decision making that is, people can get to the information they need to make their decisions in an easy and timely fashion. Because every organization is unique, understanding its culture and how to best leverage it to the advantage of the organization is one of the contributions of the BICC. The BICC can help ensure that the strategic use of information becomes a core competency for the organization. What Is a BICC? As already described, a BICC is a cross-functional team with a permanent, formal organizational structure. It has defined tasks, roles, responsibilities, and processes for supporting and promoting the effective use of BI across an organization. It is staffed with employees from the organization itself, although some roles or functions might be outsourced. The BICC is tasked with driving the use of BI throughout the organization, making it available in the appropriate form to business users at different levels, and providing advice and support for all BI-related questions, including assistance with the interpretation of information. A BICC enables the organization to coordinate and complement existing efforts in the area of BI, while reducing redundancy and increasing effectiveness. The centralization of these efforts ensures that information and best practices are communicated and shared through the entire organization so that everyone can benefit from successes and lessons learned.

14 10 chapter 1 introduction A central mandate for the BICC is to enable knowledge transfer and enhance analytic skills and enable the business units to meet their goals. The BICC can coach and train business users to empower them with new skills that drive innovation and discovery. It can also be instrumental in turning analysis into action and ensuring greater information consumption and higher levels of ROI from BI. Five Reasons to Establish a BICC What are the arguments for establishing a BICC? A BICC can: Preserve and exploit the full value of technology investments. Integrate and consolidate business and analytical intelligence processes and initiatives. Reduce overall risk of implementation projects and project realization. Support business users in fully understanding data and acting properly on analyses. Ensure that BI knowledge (BI value, concepts, and technology) is shared throughout the organization. Preserve and Exploit the Full Value of Technology Investments. Usually BI projects start out with great expectations for improvements to the business. However, whether these improvements can be achieved depends on many factors. It depends on how well the BI solution is understood, used, and supported in the organization. If the business users do not know how to use it, and if they are not able to get support when they have questions, then they will likely stop using the solution altogether or not use it to its full potential. One of the aims of the BICC is to provide the business with solutions that fit their requirements and support them in using them appropriately. The BICC is a group of BI experts who know the potential of BI and can make recommendations as to what to use, how, and why. Integrate and Consolidate Business and Analytical Intelligence Processes and Initiatives. Often BI projects start in isolation. They are not in sync with other BI projects occurring elsewhere in the organization. Therefore, the result is a lot of overlap, redundancy, and information silos that do not allow the organization to connect different sources of infor-

15 business intelligence competency center 11 mation. What is worse, different solutions might provide inconsistent answers to the same question. This patchwork requires costly integration efforts. The BICC is an ideal instrument to oversee all BI-related initiatives at the enterprise level and can guard against this scenario. The BICC should be involved in defining the overall BI strategy so that the approach to BI shifts increasingly from tactical to strategic. It should evaluate which tools and technologies are fit for the purposes of the organization and drive standardization efforts that meets the needs of the business. Reduce Overall Risk of Implementation Projects and Project Realization. Typical project risks include lack of the right project resources, lack of coordination, and prioritization between BI projects some of which might not fit into the overall BI architecture. The BICC should analyze and prioritize BI needs, design the overall BI architecture (and see to it that all projects fit with that architecture), and make sure that the organization makes best use of its BI skills and resources. Of equal importance is the consistency of definitions, processes, and methodologies to ensure smooth project implementations and repeatability. Support Business Users in Fully Understanding Data and Acting Properly on Analyses. In many cases, business users need help with understanding what data are available to them for analysis, with recognizing which techniques to use for the analysis, or with understanding and acting properly on the information they are getting. An important part of the BICC s work is to provide BI training and coaching to business users to make sure they use BI technology effectively and efficiently. Ensure that BI Knowledge (BI Value, Concepts, and Technology) Is Shared Throughout the Organization. An organization might not clearly see all the benefits it could gain from exploiting BI. The BICC would be instrumental in educating the organization about the value and the possibilities that BI delivers. This value is not restricted to the decision makers or the business analysts many other business users can benefit from BI. Today most organizations are tasked with doing more with fewer resources. A BICC provides an optimal solution for meeting the increasing demands of business users with fewer support staff and provides a forum for repeatable results, best practices, and collaboration across your organization. Thus, your successes can be documented, measured, and monitored for

16 12 chapter 1 introduction optimal performance. By streamlining operations, your organization can reduce overhead and information silos while increasing effectiveness. Business Intelligence that delivers context based on the past as well as current and forecasted information, coupled with the unique expertise and experience of your workforce, enables competitive differentiation. What Gartner Says about BICCs Gartner ( a leading provider of research and analysis about the global IT industry, is a strong advocate of the concept of BICCs and has published numerous papers and research notes on the subject. In his presentation How to Organise for Success in BI, Bill Hostmann describes the mandate of a BICC: The CC develops the overall strategic plan and priorities for BI, defines the requirements (including data quality and governance), and helps the organisation to interpret and apply the insight to business decisions. 1 Gartner regards the existence of a BICC as instrumental for the success of a BI strategy. Organizations that do not have a BICC should establish one, because it will increase the likelihood of success. 2 One very obvious reason for setting up a BICC is the centralization of skills that might exist in different parts of the organization but that could be used more effectively and efficiently to increase the value of BI. The BICC should be the center of gravitation, where different skill sets are combined for one common goal: to better understand the business and interpret current business results and to more accurately predict the future. In order to do this, a combination of business, IT, and analytical skills is required. (See Exhibit 1.1.) Gartner points out that although there will be costs involved in the setup of a BICC (for staff, for creating standards and methodologies, for building skills, and for program management), those costs will be outweighed by the benefits organizations will obtain through BICCs, which include higher levels of insight and impact, better use of skills and information, reduced costs, better data and increased agility. 3 Gartner also stresses how important it is that the BICC work with a software vendor that understands the purpose and mandate of a BICC and is therefore able to form a positive relationship with it. Part of Gartner s

17 summary 13 exhibit 1.1 Integrate Essential BI Competencies Integrate Essential BI Competencies and Skills with a BICC Analytic Skills Business Skills Link to business strategy Define priorities Lead organizational and process change Define BI vision Control funding Manage programs BICC Establish standards Technology blueprint Methodology leadership Identify data Adaptable infrastructure Extract data IT Discover and explore Skills Data quality Develop user skills Develop business rules Business Needs Organization and processes Tools and applications Data integration and management Source: Bill Hostmann, How to Organise for Success in BI, Gartner Business Intelligence Summit, London, January 2005, 6. BI vendor selection list is called Issues to Focus on When Selecting a BI Vendor. 4 Summary A BICC can address a lot of issues better use of BI across the organization, greater alignment and collaboration between business units,; a BI strategy that supports the corporate strategy; standardized BI processes and initiatives; consistency of definitions, processes, and methodologies; and higher ROI from BI. How does the BICC need to be set it up so that it can deliver on these promises? Obviously, it depends on many factors which will be explored in more depth throughout the book. However, three key elements will set the BICC off to a sound start. 1. The BICC needs a clear mandate and strategy. It is not sufficient to say that the BICC is supposed to drive the BI strategy in the

18 14 chapter 1 introduction organization if there is no clarity about what that strategy really is. Some time and effort needs to be invested in understanding the BI requirements of the organization in support of the corporate strategy. 2. If the organization is serious about this more strategic approach to BI, then the BICC needs support from very high up in the organization ideally, executive sponsorship. Otherwise, it will not be visible and influential enough to play the crucial role that it should assume. The aim must be the alignment of BI goals across various functional areas, in support of the organization s strategy. 3. It is important to staff the BICC with representatives from both IT and the business. This combination ensures that both business understanding and IT know-how work in concert to address the business s BI requirements. Although a BICC is an excellent forum for addressing many tactical issues efficiently and effectively, it is imperative not to lose sight of the strategic value of a BICC. It is easy to be tactical. The results are easily quantifiable, and there is a never-ending list of problems to be solved and issues to tackle. Too often, however, organizations focus on the details and quickly lose sight of their vision. The BICC is the initial contact point in the organization for any questions or problems that relate to BI strategy or software. In cooperation with software vendors, the BICC provides optimal support for project teams, system administrators, and business users in the organization. Endnotes 1. Bill Hostmann, How to Organise for Success in BI, Gartner Business Intelligence Summit, London, January 2005, Alan Tiedrich, The BI and Data Warehousing Tools Selection Process A Recipe for Success, Gartner Business Intelligence Summit, London, January 2005, Ibid., Tiedrich, The BI and Data Warehousing Tools Selection Process A Recipe for Success.

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies ABSTRACT The paper is about the strategic impact of BI, the necessity for BI

More information

OPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.

OPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)

More information

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us!

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us! The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor www.halobi.com Share With Us! Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the

More information

Business Intelligence Competency Center. Creating a successful business intelligence strategy with SAS

Business Intelligence Competency Center. Creating a successful business intelligence strategy with SAS Creating a successful business intelligence strategy with SAS Table of Contents Introduction... 1 The case for a Business Intelligence Competency Center (BICC)... 2 Beyond BI... 3 The Business Intelligence

More information

Customer Experience Strategy and Implementation

Customer Experience Strategy and Implementation Customer Experience Strategy and Implementation Enterprise Customer Experience Transformation 2014 Andrew Reise, LLC. All Rights Reserved. Enterprise Customer Experience Transformation Executive Summary

More information

Assessing Your Business Analytics Initiatives

Assessing Your Business Analytics Initiatives Assessing Your Business Analytics Initiatives Eight Metrics That Matter WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 The Metrics... 1 Business Analytics Benchmark Study.... 3 Overall

More information

Making Data Work. Florida Department of Transportation October 24, 2014

Making Data Work. Florida Department of Transportation October 24, 2014 Making Data Work Florida Department of Transportation October 24, 2014 1 2 Data, Data Everywhere. Challenges in organizing this vast amount of data into something actionable: Where to find? How to store?

More information

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources

More information

The Principles of Effective Dashboards

The Principles of Effective Dashboards The Principles of Effective Dashboards Contents 2 Overview 2 Business problems 3 Business drivers 4 Solution 5 Conclusion Abstract The dashboard has emerged as a business framework to manage and share

More information

Tapping the benefits of business analytics and optimization

Tapping the benefits of business analytics and optimization IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping

More information

BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA

BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA Executive Summary Companies continue to remain challenged in deriving meaningful insights from the

More information

MIPRO s Business Intelligence Manifesto: Six Requirements for an Effective BI Deployment

MIPRO s Business Intelligence Manifesto: Six Requirements for an Effective BI Deployment MIPRO s Business Intelligence Manifesto: Six Requirements for an Effective BI Deployment Contents Executive Summary Requirement #1: Execute Dashboards Effectively Requirement #2: Understand the BI Maturity

More information

BUSINESS INTELLIGENCE MATURITY AND THE QUEST FOR BETTER PERFORMANCE

BUSINESS INTELLIGENCE MATURITY AND THE QUEST FOR BETTER PERFORMANCE WHITE PAPER BUSINESS INTELLIGENCE MATURITY AND THE QUEST FOR BETTER PERFORMANCE Why most organizations aren t realizing the full potential of BI and what successful organizations do differently Research

More information

Presented By: Leah R. Smith, PMP. Ju ly, 2 011

Presented By: Leah R. Smith, PMP. Ju ly, 2 011 Presented By: Leah R. Smith, PMP Ju ly, 2 011 Business Intelligence is commonly defined as "the process of analyzing large amounts of corporate data, usually stored in large scale databases (such as a

More information

The Role of the BI Competency Center in Maximizing Organizational Performance

The Role of the BI Competency Center in Maximizing Organizational Performance The Role of the BI Competency Center in Maximizing Organizational Performance Gloria J. Miller Dr. Andreas Eckert MaxMetrics GmbH October 16, 2008 Topics The Role of the BI Competency Center Responsibilites

More information

TDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended.

TDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended. Previews of TDWI course books offer an opportunity to see the quality of our material and help you to select the courses that best fit your needs. The previews cannot be printed. TDWI strives to provide

More information

PRACTICAL BUSINESS INTELLIGENCE STRATEGIES:

PRACTICAL BUSINESS INTELLIGENCE STRATEGIES: PRACTICAL BUSINESS INTELLIGENCE STRATEGIES: Strong BI Foundations to Fuel Your Business Success. Companies that stand out from the crowd have learned the importance of leveraging information to make the

More information

Creating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement

Creating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement Creating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement Bruce Eckert, National Practice Director, Advisory Group Ramesh Sakiri, Executive Consultant, Healthcare

More information

Business Intelligence

Business Intelligence Transforming Information into Business Intelligence Solutions Business Intelligence Client Challenges The ability to make fast, reliable decisions based on accurate and usable information is essential

More information

EMA Service Catalog Assessment Service

EMA Service Catalog Assessment Service MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning

More information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information

04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information 1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES

More information

Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights

Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights I D C E X E C U T I V E I N S I G H T S Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights May 2009 By Albert Pang, Research Director, Enterprise Applications

More information

From the data center to the competency center: Business intelligence in transition

From the data center to the competency center: Business intelligence in transition Information Management From the data center to the competency center: Business intelligence in transition By treating BI as an ongoing business process and not merely as a series of discrete IT projects

More information

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper Customer Service Analytics: A New Strategy for Customer-centric Enterprises A Verint Systems White Paper Table of Contents The Quest for Affordable, Superior Customer Service.....................................

More information

What to Look for When Selecting a Master Data Management Solution

What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution What to Look for When Selecting a Master Data Management Solution Table of Contents Business Drivers of MDM... 3 Next-Generation MDM...

More information

Predicting the future of predictive analytics. December 2013

Predicting the future of predictive analytics. December 2013 Predicting the future of predictive analytics December 2013 Executive Summary Organizations are now exploring the possibilities of using historical data to exploit growth opportunities The proliferation

More information

IBM Information Management

IBM Information Management IBM Information Management January 2008 IBM Information Management software Enterprise Information Management, Enterprise Content Management, Master Data Management How Do They Fit Together An IBM Whitepaper

More information

The 2-Tier Business Intelligence Imperative

The 2-Tier Business Intelligence Imperative Business Intelligence Imperative Enterprise-grade analytics that keeps pace with today s business speed Table of Contents 3 4 5 7 9 Overview The Historical Conundrum The Need For A New Class Of Platform

More information

IT Governance Overview

IT Governance Overview IT Governance Overview Contents Executive Summary... 3 What is IT Governance?... 4 Strategic Vision and IT Guiding Principles... 4 Campus-Wide IT Strategic Vision... 4 IT Guiding Principles... 4 The Scope

More information

5/12/2014. ANALYTICS GOVERNANCE May 16, 2014. What is Enterprise Analytics? Dr. Tamira Harris, PhD, MBA, MSN, CPHQ, CCM

5/12/2014. ANALYTICS GOVERNANCE May 16, 2014. What is Enterprise Analytics? Dr. Tamira Harris, PhD, MBA, MSN, CPHQ, CCM ANALYTICS GOVERNANCE May 16, 2014 Dr. Tamira Harris, PhD, MBA, MSN, CPHQ, CCM What is Enterprise? The core of enterprise analytics is to create a technological and management infrastructure to get an enterprise-wide,

More information

Technical Management Strategic Capabilities Statement. Business Solutions for the Future

Technical Management Strategic Capabilities Statement. Business Solutions for the Future Technical Management Strategic Capabilities Statement Business Solutions for the Future When your business survival is at stake, you can t afford chances. So Don t. Think partnership think MTT Associates.

More information

Management Update: The Cornerstones of Business Intelligence Excellence

Management Update: The Cornerstones of Business Intelligence Excellence G00120819 T. Friedman, B. Hostmann Article 5 May 2004 Management Update: The Cornerstones of Business Intelligence Excellence Business value is the measure of success of a business intelligence (BI) initiative.

More information

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading

More information

Major Trends in the Insurance Industry

Major Trends in the Insurance Industry To survive in today s volatile marketplace? Information or more precisely, Actionable Information is the key factor. For no other industry is it as important as for the Insurance Industry, which is almost

More information

The Communications Audit NEVER MORE RELEVANT, NEVER MORE VALUABLE:

The Communications Audit NEVER MORE RELEVANT, NEVER MORE VALUABLE: WHITE PAPER The Communications Audit NEVER MORE RELEVANT, NEVER MORE VALUABLE: VALUE PROPOSITION OBJECTIVES METHODOLOGY BY GARY DOLZALL CHIEF COMMUNICATIONS OFFICER I. INTRODUCTION: THE VALUE PROPOSITION

More information

WHITE PAPER. SAS IT Intelligence. Balancing enterprise strategy, business objectives, IT enablement and costs

WHITE PAPER. SAS IT Intelligence. Balancing enterprise strategy, business objectives, IT enablement and costs WHITE PAPER SAS IT Intelligence Balancing enterprise strategy, business objectives, IT enablement and costs Table of Contents Executive summary... 1 SAS IT Intelligence leaping tactical pitfalls... 2 Resource

More information

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution

More information

Executive summary. Table of contents. Four options, one right decision. White Paper Fitting your Business Intelligence solution to your enterprise

Executive summary. Table of contents. Four options, one right decision. White Paper Fitting your Business Intelligence solution to your enterprise White Paper Fitting your Business Intelligence solution to your enterprise Four options, one right decision Executive summary People throughout your organization are called upon daily, if not hourly, to

More information

Fitting Your Business Intelligence Solution to Your Enterprise

Fitting Your Business Intelligence Solution to Your Enterprise White paper Fitting Your Business Intelligence Solution to Your Enterprise Four options, one right decision. Table of contents Executive summary... 3 The impediments to good decision making... 3 How the

More information

Delivering Business Intelligence with Open Source Software

Delivering Business Intelligence with Open Source Software Delivering Business Intelligence with Open Source Software WHITE PAPER by Chip Nickolett, Ingres Corporation Ingres Business Intelligence Series Table of Contents Preface...3 Balanced Scorecards...4 Business

More information

SUSTAINING COMPETITIVE DIFFERENTIATION

SUSTAINING COMPETITIVE DIFFERENTIATION SUSTAINING COMPETITIVE DIFFERENTIATION Maintaining a competitive edge in customer experience requires proactive vigilance and the ability to take quick, effective, and unified action E M C P e r s pec

More information

INSIGHT NAV. White Paper

INSIGHT NAV. White Paper INSIGHT Microsoft DynamicsTM NAV Business Intelligence Driving business performance for companies with changing needs White Paper January 2008 www.microsoft.com/dynamics/nav/ Table of Contents 1. Introduction...

More information

A SAS White Paper: Implementing the Customer Relationship Management Foundation Analytical CRM

A SAS White Paper: Implementing the Customer Relationship Management Foundation Analytical CRM A SAS White Paper: Implementing the Customer Relationship Management Foundation Analytical CRM Table of Contents Introduction.......................................................................... 1

More information

EMPOWERING YOUR BI INVESTMENT

EMPOWERING YOUR BI INVESTMENT EMPOWERING YOUR BI INVESTMENT BI Costs Containment, Risk Mitigation In today's economic climate, the importance of cost containment and risk mitigation has increased, even as staffing levels have been

More information

ICD-10 Advantages Require Advanced Analytics

ICD-10 Advantages Require Advanced Analytics Cognizant 20-20 Insights ICD-10 Advantages Require Advanced Analytics Compliance alone will not deliver on ICD-10 s potential to improve quality of care, reduce costs and elevate efficiency. Organizations

More information

Beware of Performance Management Pitfalls

Beware of Performance Management Pitfalls Beware of Performance Management Pitfalls Smart Companies Avoid Basic Mistakes in Implementation White Paper Aligning Business and IT to Improve Performance Ventana Research 6150 Stoneridge Mall Road,

More information

Smart Ways To Improve Contact Center Performance

Smart Ways To Improve Contact Center Performance Smart Ways To Improve Contact Center Performance The right technology helps measure what matters White Paper sponsored by Aligning Business and IT To Improve Performance Ventana Research 1900 South Norfolk

More information

Developing a Business Analytics Roadmap

Developing a Business Analytics Roadmap White Paper Series Developing a Business Analytics Roadmap A Guide to Assessing Your Organization and Building a Roadmap to Analytics Success March 2013 A Guide to Assessing Your Organization and Building

More information

Business Process Services. White Paper. Business Intelligence in Finance & Accounting: Foundation for an Agile Enterprise

Business Process Services. White Paper. Business Intelligence in Finance & Accounting: Foundation for an Agile Enterprise Business Process Services White Paper Business Intelligence in Finance & Accounting: Foundation for an Agile Enterprise About the Author Balaji Venkat Chellam Iyer Balaji has over 18 years of experience

More information

Next Generation Business Performance Management Solution

Next Generation Business Performance Management Solution Next Generation Business Performance Management Solution Why Existing Business Intelligence (BI) Products are Inadequate Changing Business Environment In the face of increased competition, complex customer

More information

The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any

More information

BUSINESS INTELLIGENCE DRIVER FOR BUSINESS TRANSFORMATION IN INSURANCE INDUSTRY Author s Name: Sunitha Chavaly & Satish Vemuri

BUSINESS INTELLIGENCE DRIVER FOR BUSINESS TRANSFORMATION IN INSURANCE INDUSTRY Author s Name: Sunitha Chavaly & Satish Vemuri BUSINESS INTELLIGENCE DRIVER FOR BUSINESS TRANSFORMATION IN Author s Name: Sunitha Chavaly & Satish Vemuri TABLE OF CONTENTS WHY BI?......3 BUSINESS CASE FOR ENTERPRISE WIDE DATA WAREHOUSING AND BUSINESS

More information

EIM Strategy & Data Governance

EIM Strategy & Data Governance EIM Strategy & Data Governance August 2008 Any Information management program must utilize a framework and guiding principles to leverage the Enterprise BI Environment Mission: Provide reliable, timely,

More information

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff The Challenge IT Executives are challenged with issues around data, compliancy, regulation and making confident decisions on their business

More information

Bringing wisdom to ITSM with the Service Knowledge Management System

Bringing wisdom to ITSM with the Service Knowledge Management System Processes 415 Bringing wisdom to ITSM with the Service Knowledge Management System 7.3 Bringing wisdom to ITSM with the Service Knowledge Management System nowledge is a process of piling up facts; wisdom

More information

BUSINESS INTELLIGENCE

BUSINESS INTELLIGENCE BUSINESS INTELLIGENCE Microsoft Dynamics NAV BUSINESS INTELLIGENCE Driving better business performance for companies with changing needs White Paper Date: January 2007 www.microsoft.com/dynamics/nav Table

More information

HRO Provider Management: Success Requires a Disciplined Approach

HRO Provider Management: Success Requires a Disciplined Approach February 2007 HRO Provider Management: Success Requires a Disciplined Approach By Jeff Krynski Governance Competency Leader, CHRO Services, TPI CONTENTS 2. The Case for HRO Provider Management 2. Provider

More information

Paper DM10 SAS & Clinical Data Repository Karthikeyan Chidambaram

Paper DM10 SAS & Clinical Data Repository Karthikeyan Chidambaram Paper DM10 SAS & Clinical Data Repository Karthikeyan Chidambaram Cognizant Technology Solutions, Newbury Park, CA Clinical Data Repository (CDR) Drug development lifecycle consumes a lot of time, money

More information

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success

Industry models for insurance. The IBM Insurance Application Architecture: A blueprint for success Industry models for insurance The IBM Insurance Application Architecture: A blueprint for success Executive summary An ongoing transfer of financial responsibility to end customers has created a whole

More information

White Paper The Benefits of Business Intelligence Standardization

White Paper The Benefits of Business Intelligence Standardization White Paper The Benefits of Business Intelligence Standardization Why Should You Standardize Your Business Intelligence Tools? Author: Timo Elliott (timo.elliott@businessobjects.com) Contributors: Audience:

More information

The IBM data governance blueprint: Leveraging best practices and proven technologies

The IBM data governance blueprint: Leveraging best practices and proven technologies May 2007 The IBM data governance blueprint: Leveraging best practices and proven technologies Page 2 Introduction In the past few years, dozens of high-profile incidents involving process failures and

More information

Advanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya

Advanced Analytics. The Way Forward for Businesses. Dr. Sujatha R Upadhyaya Advanced Analytics The Way Forward for Businesses Dr. Sujatha R Upadhyaya Nov 2009 Advanced Analytics Adding Value to Every Business In this tough and competitive market, businesses are fighting to gain

More information

Beyond Data Governance Beyond Definitions and into the Business Reality

Beyond Data Governance Beyond Definitions and into the Business Reality Beyond Data Governance Beyond Definitions and into the Business Reality About Diaku 2008 Diaku begins as a data strategy & data governance consulting firm, running large data programmes for tier 1-2 banks

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Why Data Governance - 1 -

Why Data Governance - 1 - Data Governance Why Data Governance - 1 - Industry: Lack of Data Governance is a Key Issue Faced During Projects As projects address process improvements, they encounter unidentified data processes that

More information

A Hyperion System Overview. Hyperion System 9

A Hyperion System Overview. Hyperion System 9 A Hyperion System Overview Hyperion System 9 Your organization relies on multiple transactional systems including ERP, CRM, and general ledger systems to run your business. In today s business climate

More information

Make the right decisions with Distribution Intelligence

Make the right decisions with Distribution Intelligence Make the right decisions with Distribution Intelligence Bengt Jensfelt, Business Product Manager, Distribution Intelligence, April 2010 Introduction It is not so very long ago that most companies made

More information

A business intelligence agenda for midsize organizations: Six strategies for success

A business intelligence agenda for midsize organizations: Six strategies for success IBM Software Business Analytics IBM Cognos Business Intelligence A business intelligence agenda for midsize organizations: Six strategies for success A business intelligence agenda for midsize organizations:

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

Envisioning a Future for Public Health Knowledge Management

Envisioning a Future for Public Health Knowledge Management Envisioning a Future for Public Health Knowledge Management By Cadence Group Public health today faces challenges and opportunities of a degree that it has never seen before. Never before have methods

More information

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Creating One Version of the Truth Enabling Information Self-Service Creating Meaningful Data Rollups for Users Effortlessly

More information

Business Intelligence with SharePoint 2010

Business Intelligence with SharePoint 2010 Business Intelligence with SharePoint 2010 August 2011 Asad Mahmood Head Of Business Analytics Consulting E: asad.mahmood@contemporary.co.uk T: @MrAsadMahmood Symon Garfield Chief Technology Officer E:

More information

Ingres Insights. with Open Source Software

Ingres Insights. with Open Source Software Ingres Insights DElivering Business intelligence with Open Source Software TABLE OF CONTENTS 3 Preface 4 Balanced Scorecards 5 Business Optimization 6 Business Intelligence (BI) 7 BI Examples 8 The Challenges

More information

Healthcare Data Management

Healthcare Data Management Healthcare Data Management Expanding Insight, Increasing Efficiency, Improving Care WHITE PAPER This document contains Confidential, Proprietary and Trade Secret Information ( Confidential Information

More information

Healthcare Data Management for Providers

Healthcare Data Management for Providers White Paper Healthcare Data Management for Providers Expanding Insight, Increasing Efficiency, Improving Care This document contains Confidential, Proprietary and Trade Secret Information ( Confidential

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

EMA CMDB Assessment Service

EMA CMDB Assessment Service The Promise of the CMDB The Configuration Management Database (CMDB) provides a common trusted source for all IT data used by the business and promises to improve IT operational efficiency and increase

More information

top issues An annual report

top issues An annual report top issues An annual report Volume 6 2014 Strategy: Creating a data science office The insurance industry in 2014 FPO Creating a data science office Most insurers are inundated with data and have difficulty

More information

Business Intelligence Competency Centre (BICC)

Business Intelligence Competency Centre (BICC) Business Intelligence Competency Centre (BICC) June 2013 Strategic Placement within an Organisation Document Number: version 1.0 Date: April, 2013 Status: ISSUED Information contained in this proposal

More information

White paper: Information Management. Information is a strategic business asset are you managing it as such?

White paper: Information Management. Information is a strategic business asset are you managing it as such? White paper: Management Tieto 2013 is a strategic business asset are you managing it as such? White paper: Management Tieto 2013 Management the right decisions and actions at the right time based on correct

More information

Preferred Strategies: Business Intelligence for JD Edwards

Preferred Strategies: Business Intelligence for JD Edwards Preferred Strategies: Business Intelligence for JD Edwards For the fourth year in a row, Business Intelligence software tops the list for IT investments according to Gartner Research. If you are not currently

More information

White Paper March 2009. Government performance management Set goals, drive accountability and improve outcomes

White Paper March 2009. Government performance management Set goals, drive accountability and improve outcomes White Paper March 2009 Government performance management Set goals, drive accountability and improve outcomes 2 Contents 3 Business problems Why performance management? 4 Business drivers 6 The solution

More information

Integrating SAP and non-sap data for comprehensive Business Intelligence

Integrating SAP and non-sap data for comprehensive Business Intelligence WHITE PAPER Integrating SAP and non-sap data for comprehensive Business Intelligence www.barc.de/en Business Application Research Center 2 Integrating SAP and non-sap data Authors Timm Grosser Senior Analyst

More information

Common Pitfalls in Implementing Application Performance Management

Common Pitfalls in Implementing Application Performance Management Common Pitfalls in Implementing Application Performance Management Introduction On an ever-increasing basis, the typical organization s core business processes rely on a combination of applications and

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

Perspective on deploying hospital technology

Perspective on deploying hospital technology Perspective on deploying hospital technology Philips Healthcare Consulting Executive summary Healthcare environments offer unique challenges that must be addressed when deploying new technology. With today

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider Sponsored by: Tata Consultancy Services November 2008 SUMMARY Global Headquarters: 5 Speen

More information

Fortune 500 Medical Devices Company Addresses Unique Device Identification

Fortune 500 Medical Devices Company Addresses Unique Device Identification Fortune 500 Medical Devices Company Addresses Unique Device Identification New FDA regulation was driver for new data governance and technology strategies that could be leveraged for enterprise-wide benefit

More information

Three Fundamental Techniques To Maximize the Value of Your Enterprise Data

Three Fundamental Techniques To Maximize the Value of Your Enterprise Data Three Fundamental Techniques To Maximize the Value of Your Enterprise Data Prepared for Talend by: David Loshin Knowledge Integrity, Inc. October, 2010 2010 Knowledge Integrity, Inc. 1 Introduction Organizations

More information

The Information Management Center of Excellence: A Pragmatic Approach

The Information Management Center of Excellence: A Pragmatic Approach 1 The Information Management Center of Excellence: A Pragmatic Approach Peter LePine & Tom Lovell Table of Contents TABLE OF CONTENTS... 2 Executive Summary... 3 Business case for an information management

More information

Master Your Data. Master Your Business. Empower your business with access to consolidated and reliable business-critical data

Master Your Data. Master Your Business. Empower your business with access to consolidated and reliable business-critical data Master Your. Master Your Business. Empower your business with access to consolidated and reliable business-critical data Award-winning Informatica MDM provides reliable views of business-critical data

More information

Transform Your Bank in Measurable Steps

Transform Your Bank in Measurable Steps Banking Transformation Framework Transform Your Bank in Measurable Steps Table of Contents 2 Establish a Platform for Transformation 3 Transform Your Business 3 Use the Reference Architecture As a Foundation

More information

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical

More information

Top 10 Trends In Business Intelligence for 2007

Top 10 Trends In Business Intelligence for 2007 W H I T E P A P E R Top 10 Trends In Business Intelligence for 2007 HP s New Information Management Practice Table of contents Trend #1: BI Governance: Ensuring the Effectiveness of Programs and Investments

More information

Creating real business intelligence: seven key principles for MIS professionals

Creating real business intelligence: seven key principles for MIS professionals Creating real business intelligence: seven key principles for MIS professionals Laurence Trigwell Senior Director of Financial Services, Cognos Corporation For MIS professionals, an enterprise-wide business

More information

Introduction to Business Intelligence

Introduction to Business Intelligence IBM Software Group Introduction to Business Intelligence Vince Leat ASEAN SW Group 2007 IBM Corporation Discussion IBM Software Group What is Business Intelligence BI Vision Evolution Business Intelligence

More information

Agile Master Data Management A Better Approach than Trial and Error

Agile Master Data Management A Better Approach than Trial and Error Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are

More information

Why your business decisions still rely more on gut feel than data driven insights.

Why your business decisions still rely more on gut feel than data driven insights. Why your business decisions still rely more on gut feel than data driven insights. THERE ARE BIG PROMISES FROM BIG DATA, BUT FEW ARE CONNECTING INSIGHTS TO HIGH CONFIDENCE DECISION-MAKING 85% of Business

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

Enhancing Sales and Operations Planning with Forecasting Analytics and Business Intelligence WHITE PAPER

Enhancing Sales and Operations Planning with Forecasting Analytics and Business Intelligence WHITE PAPER Enhancing Sales and Operations Planning with Forecasting Analytics and Business Intelligence WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 Analytics.... 1 Forecast Cycle Efficiencies...

More information