About our services and costs Edition: July 2014

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1 Services and Costs Disclosure Document: FP 10 R Riverfall Financial Limited Suite 311 RTEC, Civic Centre, Pavilion Road, West Bridgford, Nottingham, NG2 5AW. About our services and costs Edition: July 2014 Intrinsic Customer Promise We will always treat you fairly. You can expect in all our dealings with you that we will: treat you as we ourselves would expect to be treated never take advantage of you be open and honest quickly put right any mistake that we make. 1. The Financial Conduct Authority (FCA) The FCA is the independent watchdog that regulates financial services. This document is designed by the FCA to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered and how you will pay for it. 2. Which service will we provide you with? Insurance Independent advice We will advise and make a recommendation for you after we have assessed your needs. Our recommendation will be based on a comprehensive and fair analysis of the market. Restricted advice We will advise and make a recommendation for you after we have assessed your needs, but we only offer advice on products from a panel of leading investment companies. We will be happy to provide you with a list of the companies on the panel at your request No advice You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. We will advise and make a recommendation for you after we have assessed your needs for Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Home Insurance, and Private Medical Insurance. You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

2 Mortgages (not currently offered by Riverfall Financial) We will advise and make a recommendation for you after we have assessed your needs. You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 3. Whose products do we offer? Investment please refer to section 2 of this document. Insurance We offer products from a range of insurers, ask us for a list of the insurers we offer insurance from. We only offer products from a panel of leading providers for life and critical illness insurance and whole of life insurance. We can only offer products from a single insurer for general insurance. Mortgages (not currently offered by Riverfall Financial) We offer mortgages from the whole market We only offer mortgages from a limited number of lenders. We only offer mortgages from a single lender 4. What will you have to pay us for our services? Investment Payment for our services will be on the basis of an agreed Advice Charge. We will discuss your payment options with you and answer any questions you have. We will not charge you until we have agreed with you how we will be paid. A description of the options for making payment and for calculating initial advice and ongoing service charges is set out below. Advisers may not offer every client all options. Payment Options: Provider Facilitated Following our advice, if you decide to invest through regular premiums, a lump sum or a transfer the initial advice charge can be taken from the payment(s) given to the Product Provider. An ongoing charge for service can also be taken from your investment. In some circumstances this may give rise to a capital gain and a possible tax liability which would be taken into account in our recommendations. Paying Directly Alternatively, you may pay us directly by cheque or bank transfer. In both cases, you will receive clear details on what the total charge is, the advice/services it relates to, how it has been calculated and when it is due to be paid. Please note, you will be under no obligation to implement any recommendations we make through this firm but an advice charge may still be levied for the work undertaken. Calculating the Advice Charge: Initial Advice Options 1. Percentage of Investment or Transfer amount When our work involves investing a lump sum of money, our typical charges are: 3% on first 100,000, 2.5% on the next 150,000 and 2% on any balance

3 For an investment of 15,000 at 3% this would equate to 450. Should you invest through regular premiums, our typical charges over 12 months are Up to 50% of the first 250 of monthly premiums Up to 30% of the next 500 of monthly premiums and up to 10% over 750pm. For a regular premium of 300 per month this would equate to a maximum 1, Hourly Rate. Our charge may be based on the amount of time involved to undertake work at the following hourly rates: Advice - Diploma up to 200 Advice - Chartered up to 400 Para planning support up to 75 Travel and Administration up to 50 Based on our experience and the anticipated complexity of your circumstances we will estimate the cost for pieces of work in advance and not exceed this amount without your clear agreement. 3. Fixed Rates We offer a range of advice services at fixed rates, set after an initial consultation. Full details of all fixed price services available will be provided on request but a typical charge for our Panorama Financial Planning Service would be,1750. A Basic Financial Review charged at would include a simple Financial Review of current arrangements in relation to your objectives, orientated to meet a particular Client need (such as retirement income) with outline recommendations. Charges calculated using an hourly or fixed rate may be in addition to and/or be converted to a % of a subsequent investment, facilitated by the Product Provider. Ongoing Service Options. It is important to regularly review your investments to ensure they remain appropriate for your risk profile and the outcomes you seek, which can change over time. Service will include recommending changes to new or existing investments to help meet your goals at an acceptable level of investment risk, providing fund analysis and valuations and a wide range of associated ad hoc services. Our typical charges are 0.75% of your funds value each year. For funds under management of 50,000 a 0.75% charge would equate to 375 pa. In cash terms, the charge will increase and decrease in line with the fund value. Alternatively, for clients and their families with more complex financial arrangements likely to need a range of support services over time such as IHT planning, remortgaging, taking retirement benefits over time and regular cash flow monitoring, we may agree a monthly retainer that reflects the service required, paid by standing order or direct debit. A typical charge will be 100 to 200 per month. Details are available on request. You may ask us for an updated estimate of your advice charge at any time and you may ask us not to exceed a given amount without checking with you first. We will tell you if you have to pay VAT. The attached Terms of Business includes basic details of our mutual obligations with regard to adviser charges.

4 Insurance A fee No fee for Life Assurance, Critical Illness, Income Protection, Accident Sickness & Unemployment, Home Insurance, and Private Medical Insurance. We will be paid by commission from the company. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. Mortgages (not currently offered by Riverfall Financial) No fee. We will be paid by commission from the lender. Or you could choose a fee only option where you will pay a fee of and we will pass on any commission paid by the lender to you. A fee of payable at the outset. We will also be paid by commission from the lender. Or you could choose a fee only option where you will pay a fee of and we will pass on any commission paid by the lender to you. You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it. Refund of fees If we charge you a fee, and your mortgage does not go ahead, you will receive: A full refund if the lender rejects your application. A refund of 500 if your application falls through. No refund if you decide not to proceed. 5. Who regulates us? Riverfall Financial Limited is an appointed representative of Intrinsic Financial Planning Limited and Intrinsic Mortgage Planning Limited Wakefield House, Aspect Park, Pipers Way, Swindon, SN3 1SA which is authorised and regulated by the Financial Conduct Authority. Intrinsic Financial Planning Limited s FCA Register number is and Intrinsic Mortgage planning Limited s FCA Register number is The permitted business of Intrinsic Financial Planning Limited and Intrinsic Mortgage Planning Limited is advising on and arranging pensions, investments, mortgages, life assurance and general insurance. You can check this on the FCA s Register by visiting the FCA s website by contacting the FCA on Loans and ownership Intrinsic Financial Services Limited owns 100% of the share capital of Intrinsic Financial Planning Limited and Intrinsic Mortgage Planning Limited. Skandia Life Assurance (Holdings) Limited owns 100% of the share capital of Intrinsic Financial Services Limited.

5 7. Other Interests Intrinsic Financial Services Limited part owns, has a financial interest in and receives payments from the Intrinsic Cirilium Investment Company Limited which is the Authorised Corporate Director for the Cirilium fund range. Intrinsic Financial Services Limited has entered into an agreement with Friends Life Limited and Pru Protect (a trading name of Prudential Health Services Limited) to develop and grow its protection business. As part of this arrangement, Friends Life Limited and Pru Protect have paid us an advanced commission which will be used to invest in the development of processes and infrastructure to enhance our protection proposition. This arrangement is in addition to any commission generated for the sale of Friends Life Limited and Pru Protect policies, which will be disclosed on a case by case basis. Intrinsic has a number of payment arrangements with various product providers to facilitate adviser learning and enhance the outcomes for our customers. Further details are available on request. 8. What to do if you have a complaint If you wish to register a complaint, please contact us: In writing: Complaints Department, Intrinsic Financial Services Limited, Wakefield House, Aspect Park, Pipers Way, Swindon, Wilts, SN3 1SA. By phone: Telephone If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 9. Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Investment Insurance Mortgages Most types of investment business are covered up to a limit of 50,000. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. Mortgage advising and arranging is covered up to a limit of 50,000. Further information about compensation scheme arrangements is available from the FSCS.

6 Terms of Business This document sets out the terms of business between Intrinsic Financial Services, its Appointed Representatives and its clients. These Terms of Business apply until further notice. Either we or you can end them at any time, without penalty and this will not affect any outstanding transactions being carried out on your behalf. Investment Advice and Recommendations Any investment advice your adviser provides will be based on your personal financial circumstances and objectives. We will confirm these and the reasons for any recommendation in an Advice Report. If you have asked for any restrictions on the types of investment or the markets you wish to invest in, these will be confirmed in the Advice Report. Advice and Service Charges 1) Transaction only Charges: Payment of the initial Advice and ongoing Service Charge will be facilitated by the relevant Product Providers or Platform administrators as a percentage of premiums invested or of the value of the plan s value/funds under management as at the anniversary of the initial investment. If the Client cancels their investment in the cooling off period or stops their regular premium payments the Charge will no longer be due. 2) Terms of payment for any other arrangement will be detailed in an Engagement letter. If you wish to proceed, you will be asked to sign and return a copy to confirm your understanding of the arrangements and your obligations. Full details of the final Advice and any future Service Charge will be provided in the Advice Report prepared for you by your Adviser. If you opt to pay the Adviser Charge directly (not through a product) an Invoice will also be provided. Providers/Platform administrators will detail the specific process they operate to facilitate a Charge in their literature. Your Duty of Disclosure It is your responsibility to provide complete and accurate information to insurers when you take out an insurance policy. It is important that all statements made on the proposal form, or on any additional documentation are full and accurate. Please be aware that if you fail to disclose any relevant information, or any change of circumstances to your insurer then any claim may not be paid. We strongly recommend that the information you provide is checked thoroughly prior to submission. Acting in your Best Interests If any material interest or conflict of interest should arise in business that we are arranging for you, we will let you know and ask for your consent before we carry out your instructions. Client Classification The FCA has rules which affect the rights you have as a customer. We classify all our individual customers as 'retail' customers. As a retail customer you have rights under the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS). These are set out in the Services and Costs Disclosure Document What to do if you have a complaint and Are we covered by the Financial Services Compensation Scheme sections. We have internal complaint handling procedures available ask us if you would like a copy. There are other classifications of customer that don't have these rights. These are professional customers - such as listed companies, local authorities and larger partnerships or trusts. Also eligible counterparties (e.g. national governments and other state bodies, banks or regulated financial services firms). If you have any questions regarding your classification please write to Intrinsic Financial Services Ltd Compliance Department, Wakefield House, Aspect Park, Pipers Way, Swindon, SN3 1SA or to the Financial Ombudsman Service and FSCS.

7 Data Protection Act 1998 The personal information you provide will assist your financial adviser in offering you the best advice as required by the Financial Services and Markets Act The personal data you provide will be used and stored in accordance with the Data Protection Act To understand exactly what data we hold, why we hold it and your rights under the Data Protection Act 1998 our Fair Processing Notice can be viewed at Client Money We do not handle Client Money. We never handle cash and will only accept a cheque made out to us in settlement of Advice and Service Charges. Financial Crime All transactions relating to the services provided by us are covered by Money Laundering Regulations and the Proceeds of Crime Act. The FCA also requires that we have appropriate measures in place to prevent the furtherance of financial crime. Our responsibilities under these regulations and the rules of the FCA include but are not limited to verifying the identity and address of our clients and of any third party making payments on their behalf. Where we require, you must supply proof of your identity in accordance with the requirements of the above Regulations. Such verification may include electronic searches of the electoral roll and the use of credit reference agencies, which will result in a soft foot-print on your credit records. This foot-print is not visible to other financial service providers and does not affect your credit rating in anyway. In accordance with the Data Protection Act 1998 acceptance of these terms and conditions represents your permission to us to access this information. Governing Law This agreement shall be governed and construed in accordance with the laws of England and Wales. In relation to any dispute, the client irrevocably agrees to submit to the non-exclusive jurisdiction of the English courts.