Preparing for Primary and Acute Care Systems: Learning from accountable care organisations

Size: px
Start display at page:

Download "Preparing for Primary and Acute Care Systems: Learning from accountable care organisations"

Transcription

1 Preparing fr Primary and Acute Care Systems: Learning frm accuntable care rganisatins Nvember 2014

2 INFORMATION DRIVES SOUND ANALYSIS, INSIGHT, AND ACTION. Preparing fr Primary and Acute Care Systems: Learning frm accuntable care rganisatins Infrm - Prblem Statement: challenges fr PACS Transfrm - Strategy, slutin and benefits Outperfrm - Case study Infrm Prblem Statement: challenges fr preparing fr Primary and Acute Care Systems (PACS) The NHS Five Year Frward View (Oct 2014) calls fr lcal health ecnmies t adpt new mdels f care centred n imprving ppulatin health and wellbeing, and increasing the quality f treatment. In this paper, we share sme learning, tls and experiences frm the develpment f accuntable care systems which might help health and scial care cmmunities cnsider hw they might mve frward. Fr thse wh need care, this will invlve redefining traditinal relatinships between patients and prfessinals and placing mre pwer and respnsibility with the patient. It will als require a new peratinal relatinship between the different prfessinals and prviders invlved in care delivery. The big prize is t re-fcus n the patient, imprve health and wellbeing, and imprve utcmes frm health and scial care delivery, whilst at the same time reducing cst pressures n the tax funded system. The prpsal t create Primary and Acute Care Systems is ne f a number f valuable initiatives included in the Five Year Frward View. It is likened t the mve t Accuntable Care Organisatins (ACO) internatinally. Preparing fr Primary and Acute Care Systems: Vertically integrated single rganisatins which at their mst radical wuld take accuntability fr the whle health needs f a registered list f patients, under a delegated capitated budget. -Five Year Frward View Accuntable Care Organisatins (ACOs): Grup f prviders held jintly accuntable fr achieving a set f utcmes fr a prspectively defined ppulatin ver a perid f time and fr an agreed cst. -McClellan et.al 1 There are a great many lessns t be learned frm the early adpters f ACO mdels nt least f which are: The central imprtance f the service user / patient as the real wner f their wn health and health utcmes and the need t invlve them at every level frm plicy t practice; The critical imprtance f sharing infrmatin between patient and prfessinal and acrss care prfessinals at the pint when treatment decisins are made; The need t rethink clinical gvernance and care prtcls acrss the entire care pathway; And the massive peratinal and cultural transfrmatin which is required if the system is t becme truly integrated frm the perspective f the patient. This is nt a quick fix. If it was, it wuld already be nrmal practice acrss healthcare systems acrss the wrld. Implementing these mdels will be difficult. Investment and time is required if the valuable benefits are t be realised and return n investment is t be achieved. This is nly the beginning f the jurney. True system innvatin will require cntinuus learning and imprvement if the new mdels f care in the NHS are t succeed. 1 McClellan, M., Kent, J., Beales, S.J., Chen, S.I.A., Macdnnel, M., Thumi, A., Abdulmalik, M., Darzi, A. (2014a), Accuntable Care Arund the Wrld: A Framewrk t Guide Refrm Strategies, Health Affairs, 33. n9. (2014):

3 In the USA, the basic tenets f ACOs supprt a healthcare delivery and finance mdel that: Ties prvider reimbursement t quality metrics and reductins in the ttal cst f care fr an attributed ppulatin f patients. Has a mechanism fr shared gvernance that prvides all ACO participants with apprpriate cntrl ver the ACO decisin making prcess. Fcuses n 5 quality dmains that frm the basis fr determining, benchmarking, rewarding, and imprving ACO quality perfrmance: 1. Patient Experience with Care 2. Care Crdinatin 3. Patient Safety 4. Preventive Health 5. At-Risk Ppulatin/Frail Elderly health Hwever, ACOs have prven t be cmplex mdels that take time and technical expertise t implement. Results fr ACOs have been mixed. Csts f rganizing and implementing the ACOs were higher than anticipated and care crdinatin via their clinically integrated netwrk prblematic. Nevertheless, there is cntinued interest in grwth f ACOs, which is driven by a greater appreciatin f placing the cnsumer at the centre f care delivery. With the benefit f a learning curve frm the US experience in implementing such systems, we have identified the fllwing challenges and barriers that the NHS faces in implementing an ACO mdel: 1. Wh is accuntable? By definitin, an ACO cmprises f three elements: Accuntable: Thse wh are accuntable fr the cst and quality f care fr a whle ppulatin will be incentivised t imprve care. Accuntability refers t bth clinical and financial accuntability. Care: An ACO delivers, rather than cmmissins, care. Organisatin: Accuntable prviders cme tgether in a frmal rganisatin structure t build apprpriate leadership team and gvernance structures. Currently, the NHS system cnsists f cmmissiners wh d nt deliver services and prviders wh are unwilling t share clinical and financial risks with ther prviders thrugh a legal structure. There is little incentive, legally r structurally, fr an rganizatin t mve twards adpting the status f an Accuntable Care Organisatin. Thus, a true ACO can nly be created when prviders wrk tgether under strng leadership that accepts accuntability. 2 This needs t be embedded thrugh rbust gvernance structures. 2. Prvider engagement Over the past three years the Department f Health has supprted pineers t cnsider new ways f cmmissining and Mnitr has stated that their lng-term aim is t develp a payment system that supprts delivery f gd quality care fr patients in a sustainable way. 3 All f these initiatives indicate that the current cntracting apprach is nt deemed t be fit fr purpse. Traditinal tariff-based structure des nt align financial incentives apprpriately between cmmissiner and prviders, r between prviders, t deliver the integratin f services that patients need r secure imprvements in utcmes. The gal f ACOs shuld be t develp payment systems that reward imprved perfrmance. T accmplish this gal, there are a wide variety f shared risk mdels that culd be emplyed. Episde payment and capitatin are examples f risk sharing arrangements. The chsen methds shuld aid the ACO in changing clinical behaviur and delivery f care. Fr all typical ACO cst sharing methdlgies, a spending benchmark shuld be established as a baseline using histrical data. If an ACO can maintain r imprve quality at less cst than the benchmark, it will receive a prtin f the savings. 2 See Welburn, D., Inman, L., Mallender, J. (2014), Accuntable Care Organisatins can prperly manage cmmissining risks, HSJ 3 2

4 3. Patient and service user engagement The Five Year Frward View advcates fr a radical upgrade in preventin and public health, which is a key part f delivery f an ACO. T this end, patients need t be encuraged t take an active rle in their care thrugh shared decisin-making and cmmunicatin abut selfmanagement, medicatins, and changes in lifestyle. Many wellness and health prmtin activities are patient driven and can be key cmpnents in prgrammes t prevent and treat active disease and t manage chrnic cnditins. Hwever, histrically, healthcare prviders have nt been particularly successful in engaging patients in their wn care, and patients have nt always shwn much interest in these respnsibilities. Mbilising patients t participate as partners in the delivery f accuntable care will be new territry fr mst health delivery rganisatins. Careful chices and pririty setting will be required t ensure that investments in patient engagement are cnsistent and can be leveraged t prmte accuntable care. 4. Health Infrmatin Technlgy Accuntable care requires the prvider t deliver patient care that is respnsive t immediate circumstances. Access t infrmatin abut the patients is required fr care crdinatin, which is at the centre f accuntable care capabilities. Within the UK, decisin making abut the adptin f technlgy resides with cmmissiners in health and scial care. At a lcal level, the decisin t purchase a particular technlgy may represent a significant investment, and therefre risk t decisin makers. Key barriers t adptin f technlgy include: Lack f availability f resurces; Technlgical innvatin mves faster than prcurement systems; Diversity f cre systems- technical interperability versus semantic interperability; Narrw decisin making prcess, such as sil budgeting; Lack f awareness f the benefits f technlgies amng decisin makers and few incentives t encurage rganisatins t invest in new technlgies; Lack f ecnmies f scale in purchasing; and Data security and ethics, including barriers such as infrmed cnsent t share infrmatin, gvernance n security, strage and access. 3

5 Transfrm Strategy, slutin and benefit In light f the expected refrms, many prviders are shifting frm Shuld we becme an ACO? t What shuld we d t becme an ACO? Fr prviders wrking tgether t deliver a cntract fr a whle care pathway (r ppulatin), it requires changes at strategic, managerial and peratinal level. Prviders are rewarded t imprve peratinal efficiency and imprve utcmes. They face significant risks if they are unable t deliver the peratinal transfrmatin required at the pace determined by the cntract. Putting effective mechanisms in place as early as pssible is a prudent but ften-times verlked cmpnent f the mve twards acquiring ACO status. Belw we present tw tls t assist in the develpment f ACOs. Figure 1: Tls t assist develpment f ACOs 4

6 Assessing ACO Readiness There is n blueprint fr becming an ACO. Each rganisatin will vary in terms f the systems already in place, which will help t determine the steps that need t be taken and timescales required t mve twards becming an ACO. Varius readiness assessment tls have been emplyed by sme f the key advisrs in the US, where they have been subject t cnsiderable practical testing 4 t help answer Where are we nw? A synthesis f these tls, as well as ur in depth understanding f the UK health system, results in the fllwing key dmains fr ACO readiness. 5 Figure 2: ACO Readiness Dmains Cllectively, the 11 dmains reflect the full breadth f cnsideratins ver which the ptential ACO shuld be able t demnstrate cmpetence, capacity and capability required t deliver the triple aim f all healthcare transfrmatin high quality utcmes, excellent patient experience and increased value fr the taxpayer. This includes having a jint understanding f the aim, visin and values, including having a rbust gvernance system; an identified target ppulatin with active and invlved patients; jint planning and develpment f end-t-end prcedures; widespread adptin f evidence-infrmed clinical pathways; use f cmprehensive quality and perfrmance metrics; use f imprvement science t drive better utcmes and value; deep analytical capability with links between clinical and financial data; agreed plans fr gain-sharing as well as risk-sharing; trust between varius arms f the partnership; and rbust systems fr planning and management. Hwever, it is unlikely that rganisatins r grups f rganisatins seeking ACO status wuld be able t prvide a fully acceptable assessment against each f these dmains. Instead, the assessment will help them identify their current capability, whilst prviding a framewrk fr prductin and implementatin f develpmental plans. These plans fall under the fur brad pillars f peple, prcess, finance and technlgy. 4 See fr example American Institute fr Research Bundled Payment fr Care Imprvement: Readiness self assessment, American Medical Grup Assciatin ACO readiness assessment, Health Dimensins Grup Health care refrm readiness assessment, etc. 5 Fr mre details, see 5

7 Pillars f implementatin: 1. Peple The mve twards ACO usually requires several changes at rganisatin and gvernance levels. This may include changes t rganisatin structure (e.g. member requirements r physician requirements), legal structure (e.g. frming a special purpse vehicle), r gvernance mdel. Fr example, use f the Purpse and understanding dmain under the readiness tl may indicate a lw scre n identifying a rbust apprach t gvernance that recgnises clearly wh has authrity t make what decisins and hw accuntability will be held. This can translate int an implementatin strategy f launching an ACO rganisatinal structure by chartering a leadership steering cmmittee with shared accuntability acrss the partners. It is als essential t engage patients and public fr reasns that are twfld: first, t help patients and public manage health cnditins sustainably, and secnd, t becme a sustainable ACO. 2. Prcess Prcesses, bth clinical and peratinal, cncern rles and respnsibilities fr key prcesses including ACO applicatin, quality reprting, cst reprting, disease management, admissin diversin, readmissin reductin, utcmes imprvement, leading practices/clinicaleffectiveness, cmmunicatins and marketing, service lines, etc. The Clinical practice dmain f the Readiness Assessment tl asks fr agreed evidence-infrmed pathways acrss the cntinuum f care. In depth assessment f a ptential ACO may indicate misalignment between the service lines and the ACO mdel. This wuld call fr develping an end-t-end primary care inpatient/utpatient clinical pathway as a slutin. 3. Finance Gain sharing incentivises rganisatins t wrk tgether t achieve utcmes. Once utcmes are achieved and savings made, it is imprtant t knw hw these savings will be shared acrss the supply chain f rganisatins. Thus, establishing a clear gain sharing mdel is key t a successful ACO. Fr example, if the reimbursement mechanism that has been established with cmmissiners invlves bundled payments, the ACO will need t establish cst prjectins and budgets fr each cmpnent (such as primary, acute, cmmunity, etc), as well as develp an incentive prgram based n meeting cst targets, quality targets, and efficiencies. An imprtant cncmitant f this mechanism is cultural change- rganisatins may need t start thinking f themselves as expense rather than revenue centres. 4. Technlgy All successful examples f implementing integrated care thrugh ACO-style cntracts identify that the Health Infrmatin Technlgy (HIT) capability is fundamental t the ability t imprve c-rdinatin, achieve better utcmes and manage the gain sharing and cntracting arrangements. This includes implementing Integrated Data Reprting Systems, Advanced Care Management Systems, as well we patient accessibility prtals. Figure 3: Pillars f implementatin 6

8 Outperfrm Case study Leveraging the Readiness Tl and Pillars f Implementatin described previusly, Optimity Matrix has assisted ACOs r rganizatins seeking ACO status, t fcus their attentin and effrts n key requirements needed t build a successful, integrated mdel f care delivery. The tls aggregate best practice guidelines and enable Prviders t fcus n cre building blcks that include near-term financial incentives and lng-term peratinal transfrmatin. Belw we describe tw case studies fcused n rganisatins at different stages f becming an ACO. Case Study 1: Readiness Assessment fr ACO Status Client: A leading central Lndn NHS Fundatin Trust alng with partner rganisatins including the lcal Cmmunity Trust, Mental Health Trust as well as Scial Care and Public Health, was preparing a business case t becme an early adpter a Whle Systems Integrated Care Prgramme by frming an Accuntable Care Organisatin. The prgramme aims t encurage lcal brughs t develp and implement plans fr jined up care in rder t achieve the best pssible utcmes fr target ppulatins. Prblem statement: The partnership wanted t t assure itself that it was taking the necessary steps t prepare fr the new cntracting arrangements, the risks had been prperly assessed and mitigating actins identified, and pririties fr peratinal transfrmatin had been identified. Our slutin: Using ur Readiness tl, Optimity Matrix cnducted an Evidence and Self-Assessment wrkshp with participants frm acrss the partnership. This invlved presenting an verview f published infrmatin n ACO readiness, infrmatin that highlighted best practice and strategies used by ACOs internatinally t prepare fr taking n the lead prvider rle. Thereafter, the participants in grups discussed each f the dmains against a list f questins t facilitate the discussin, and scred the partnership s readiness against an established scale. The readiness rating is essentially a risk assessment f the ability t clse the gap between current capability and that required fr the perfect system. The utcme f the wrkshp helped priritise thse areas which needed further discussin and develpment. 7

9 Figure 4: Readiness self-assessment- findings frm wrkshp Evidence wrkshp Resilience Cultural readiness Partnerships Health infrmatin Quality imprvement Care c-rdinatin Clinical practice Transparency f perfrmance Ppulatin and patient fcus Scpe Nt discussed Purpse and understanding Scale: 1- far frm ready 6- fully ready Accrdingly, an in-depth Readiness Review f the partnership s capacity and capabilities was undertaken. This review invlved infrmatin gathering frm key players acrss the partnership, t develp a plan f actin t strengthen the partnership s psitin t be cmmissined as an Accuntable Care Organisatin. Financial, clinical, peratinal and technlgy-specific interviews were cnducted with key peple frm the Acute, Cmmunity and Mental Health Trusts. This helped t take stck f where each rganisatin within thepartnership currently std, and what actins needed t be taken t mve twards ACO status. The way frward: The findings frm the review, including interviews utcmes and emerging prpsals fr a Business Intelligence tl will be presented t the Prject Bard. These findings will take the frm f a rute map, setting ut what key milestnes need t be delivered befre the rganisatin is ready fr ACO status. 8

10 Case Study 2: Implementatin Plan fr ACO Client: A US based partnership between a Private Payer, Hspital and Physician Netwrk recgnized the need t evlve their care delivery and financial perating mdels and get ahead f the current market shift twards accuntable care. Prblem Statement: The client was challenged by varying degrees f understanding ACO peratins and a legacy culture which did nt supprt a mve twards a truly integrated care delivery mdel. Our slutin: Optimity assessed business and clinical cmpetencies f the hspital and physician netwrk seeking t transitin t an Accuntable Care Organizatinal (ACO) mdel. As part f the assessment, Optimity assessed and develped recmmendatins arund rganisatin, prcess (clinical and peratins), technlgy, and financial areas, prviding pprtunities fr the hspital and physician system t evlve int a quality and cstbased integrated care delivery mdel. In their first year as an ACO, the client has been rated as ne f the tp perfrming ACOs in the US with significant savings and imprvements in quality. Example recmmendatins and cre cmpetencies identified as part f the assessment are prvided belw: Figure 5: ACO cre cmpetencies Peple Prcess Technlgy Financial Catastrphic patient management Cmmunicatin Organizatinal/Gvernance Structure Human Capital Management Recruitment Physician Incentive Plan Perfrmance Mnitring Training/Develpment Culture Change Management Enterprise Quality Reprting Cntracting/Netwrk Management Reimbursement Cmpliance Marketing and Prduct Develpment Value Based Benefits Meaningful Use: Fcused Gals Admissin Diversin Readmissin Reductin Disease Management Case Management Utilizatin Management Health & Wellness Prgrams Decisin Supprt Guidelines Expanding Primary Care Services Nutritinist Health Infrmatin Technlgy Electrnic Medical Recrds Integrated Data Reprting Systems Advanced Care Management Systems Care Transitin Electrnic Plans/Mnitring Decisin Supprt Predictive Mdeling Wrkflw/Autmated Triggers Patient Accessibility (Prtals) Patient Health Recrd Patient caching/guidance Supplementary health cmmunicatins Cst Reprting Actuary Gains Sharing/Revenue Mdel Capital Budget Planning Pay-fr-Perfrmance Mdeling Cmpetitive Cst Benchmarking Care Crdinatrs Nurse Practitiners 9

11 Table 1: Example recmmendatins Peple Challenges: Legacy prviders d nt buy int the ACO culture. Cnsumers are nt aware f apprpriate utilisatin. Recmmendatins: All prvider grups in the ACO are represented in leadership/executive cmmittee with shared accuntability. Cnsumers are empwered and incentivized t be accuntable fr apprpriate services. Prcess Challenges: Histrical referral patterns d nt align with ACO financial, delivery and reprting bjectives. Recmmendatins: Incentive mdel must accunt fr gegraphic variability and demgraphic risk. Care Delivery mdel must integrate services frm Health & Wellness t Disease/Case Management. Technlgy Challenges: Current system capabilities are nt able t integrate data frm disparate surces. Patient clinical and financial data are nt integrated t supprt hlistic reprting and enterprise peratins. Recmmendatins: Data strategy and infrmatin sharing is wned by all participants Enterprise Reprting addresses individual & ppulatin and financial & clinical data 10

12 Cntributrs: Vikas Arya Vikas is a Manager at Optimity Advisrs. He has ver twelve years f Healthcare leadership experience in the areas f Prgram Research and Design, Plicy Analysis, Infrmatin Systems Management, Enterprise Sftware Sales and Higher Educatin. Over the curse f his career, Vikas has prvided thught leadership and strategic guidance t Prviders, Cmmercial Payrs, Gvernment- Civilian Agencies, and Cnsumers in slving their challenges t share infrmatin acrss the cntinuum f care and in imprving patient experience and utcmes. Jacque Mallender Jacqueline is the funder and a partner at Optimity Matrix. She is a respected internatinal ecnmist specialising in the fields f health, justice and educatin. Jacque has extensive NHS experience acrss all clinical areas, and all care settings. Her experience includes: resurce allcatin; priritisatin; ecnmic appraisal; service review and audit; ecnmic evaluatin. She has wrked at a natinal level fr DH, NICE, NIHR, NHSII and ther agencies, and in all NHS regins at a strategic level and within health cmmunities. Jacque is als a funding Ccnvenr f the jint Campbell and Cchrane Ecnmics Methds Grup. Dris Stein Dris is a partner at Optimity Advisrs. She has 25 years f cnsulting and industry experience with functinal expertise in prgram management, strategic visining, business prcess re-engineering, system migratins, prcess imprvement, and team facilitatin. She leads the U.S. Gvernment prgrams area, and has extensive experience with integrated health prgrams and rganizatins. She has previusly cnducted an assessment fr a large hspital and physician system seeking t becme an Accuntable Care Organizatin (ACO). This invlved develping rganizatinal, financial, and peratinal recmmendatins t evlve int a quality and cst-based revenue and delivery mdel. Aarushi Jain Aarushi is a Cnsultant at Optimity Matrix. She supprts the cnsultancy team in carrying ut evaluatins, impact assessments and data analysis, and wrks n prjects fcussed primarily n the UK health sectr. Her prject experience cvers innvative frms f cmmissining and cntracting, including develping an utcme based cmmissining apprach fr a leading Clinical Cmmissining Grup, as well as assessing the readiness f a grup f prviders in Central Lndn t achieve Accuntable Care Organisatin Status. Fr further infrmatin cntact: Dr Niamh Lennx-Chhugani, NHS and Lcal Gvernment Lead, E: T: +44 (0)

13 Matrix Knwledge frmally jined the glbal cnsultancy grup Optimity Advisrs in September As its Eurpean arm, the newly cmbined business trades as Optimity Matrix t run the public plicy arm f Optimity Advisrs glbal peratins. Fr mre inf g t: Optimity Matrix and Matrix Knwledge are trading names f TMKG Limited (registered in England and Wales under registratin number ) and its subsidiaries: Matrix Decisins Limited (registered in England and Wales under registratin number ); Matrix Insight Limited (registered in England and Wales under registratin number ); Matrix Evidence Limited (registered in England and Wales under registratin number ); Matrix Observatins Limited (registered in England and Wales under registratin number ); and Matrix Knwledge Grup Internatinal Inc. (registered in Maryland, USA under registratin number D ). Disclaimer: In keeping with ur values f integrity and excellence, Optimity Matrix has taken reasnable prfessinal care in the preparatin f this dcument. Althugh Optimity Matrix has made reasnable effrts, we cannt guarantee abslute accuracy r cmpleteness f infrmatin/data submitted, nr d we accept respnsibility fr recmmendatins that may have been mitted due t particular r exceptinal cnditins and circumstances. Cnfidentiality: This dcument cntains infrmatin which is prprietary t Optimity Matrix and may nt be disclsed t third parties withut prir agreement. Except where permitted under the prvisins f cnfidentiality abve, this dcument may nt be reprduced, retained r stred beynd the perid f validity, r transmitted in whle, r in part, withut Optimity Matrix s prir, written permissin. TMKG Ltd, 2014

14 Lndn Brussels Washingtn DC New Yrk Ls Angeles Optimity Matrix 1st Flr Kemp Huse City Rad Lndn EC1V 2NP w: Fllw us n Twitter: Jin us n LinkedIn:

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

Health Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment

Health Stream Portfolio (e.g. Mental health, drug & alcohol) and Contract of Employment Psitin Descriptin Psitin Agency Reprts t Terms and Cnditins f Emplyment Classificatin/ Salary Stream Length f Psitin Lcatin Health Stream Lead Health Stream Prtfli (e.g. Mental health, drug & alchl) Primary

More information

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT

CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT CASSOWARY COAST REGIONAL COUNCIL POLICY ENTERPRISE RISK MANAGEMENT Plicy Number: 2.20 1. Authrity Lcal Gvernment Act 2009 Lcal Gvernment Regulatin 2012 AS/NZS ISO 31000-2009 Risk Management Principles

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016

MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 MANITOBA SECURITIES COMMISSION STRATEGIC PLAN 2013-2016 The Manitba Securities Cmmissin (the Cmmissin) is a divisin f the Manitba Financial Services Agency (MFSA). The ther divisin is the Financial Institutins

More information

Job Profile Data & Reporting Analyst (Grant Fund)

Job Profile Data & Reporting Analyst (Grant Fund) Jb Prfile Data & Reprting Analyst (Grant Fund) Directrate Lcatin Reprts t Hurs Finance Slihull Finance Directr Nminally 37 hurs but peratinally available at all times t meet Cmpany requirements Cntract

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA

HEALTH INFORMATION EXCHANGE GRANTS CRITERIA 1 HEALTH INFORMATION EXCHANGE GRANTS CRITERIA INTRODUCTION On August, 20 th, the federal Office f the Natinal Crdinatr fr Health Infrmatin Technlgy (ONC) released an pprtunity fr states t apply fr between

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

Succession Planning & Leadership Development: Your Utility s Bridge to the Future

Succession Planning & Leadership Development: Your Utility s Bridge to the Future Successin Planning & Leadership Develpment: Yur Utility s Bridge t the Future Richard L. Gerstberger, P.E. TAP Resurce Develpment Grup, Inc. 4625 West 32 nd Ave Denver, CO 80212 ABSTRACT A few years ag,

More information

JOB DESCRIPTION. Director of Contracting and Performance

JOB DESCRIPTION. Director of Contracting and Performance JOB DESCRIPTION Directr f Cntracting and Perfrmance Jb Prfile Jb Title Directr f Cntracting and Perfrmance Respnsible t Chief Officer, Brent, Harrw and Hillingdn CCGs Accuntable fr Deliver the CCGs required

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM

SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Audit Manual Sectin J SECTION J QUALITY ASSURANCE AND IMPROVEMENT PROGRAM Ref. Plicy and Practice Requirements IIA Standards and Other references J 1 Plicy: The Head f Internal Audit shall develp and maintain

More information

The Whole of Government Approach: Models and Tools for EGOV Strategy & Alignment

The Whole of Government Approach: Models and Tools for EGOV Strategy & Alignment The Whle f Gvernment Apprach: Mdels and Tls fr EGOV & Alignment Adegbyega Oj (in cllabratin with T. Janwski and E. Estevez) United Natins University a@iist.unu.edu OVERVIEW 1. THE WG APPROACH 2. APPLICATION

More information

GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN

GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Gvernment f Newfundland and Labradr Office f the Chief Infrmatin Officer Infrmatin Management Branch GUIDELINE INFORMATION MANAGEMENT (IM) PROGRAM PLAN Guideline (Definitin): OCIO Guidelines derive frm

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

Basics of Supply Chain Management

Basics of Supply Chain Management The Champlain Valley APICS Chapter is a premier prfessinal assciatin fr supply chain and peratins management and wrking tgether with the APICS rganizatin the leading prvider f research, educatin and certificatin

More information

Pilot Learning Group. Round Table Action Learning Session 1: Models of partnership working

Pilot Learning Group. Round Table Action Learning Session 1: Models of partnership working Pilt Learning Grup Rund Table Actin Learning Sessin 1: Mdels f partnership wrking Intrductin The Academy fr Justice (AJC) pilt learning grup was established fllwing a requirement t develp Learning Grups

More information

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps:

The actions discussed below in this Appendix assume that the firm has already taken three foundation steps: MAKING YOUR MARK 6.1 Gd Practice This sectin presents an example f gd practice fr firms executing plans t enter the resurces sectr supply chain fr the first time, r fr thse firms already in the supply

More information

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant

The Allstate Foundation Domestic Violence Program 2015 Moving Ahead Financial Empowerment Grant The Allstate Fundatin Dmestic Vilence Prgram 2015 Mving Ahead Financial Empwerment Grant Due Date: September 1, 2015 Online applicatin: https://www.grantrequest.cm/sid_1010?sa=sna&fid=35296 The Allstate

More information

Please provide a 2-3 sentence summary of your proposal: Financial Profile of Organization:

Please provide a 2-3 sentence summary of your proposal: Financial Profile of Organization: Name f Applicant Organizatin: Address: City, State, Zip: Phne: Fax: Email: Primary Cntact & Title: Federal EIN Number: Website: Age f Organizatin: Please prvide a 2-3 sentence summary f yur prpsal: Financial

More information

Developed and implemented a new Organizational Design for a major Government Department in Abu Dhabi

Developed and implemented a new Organizational Design for a major Government Department in Abu Dhabi Adiv Cnsulting is a leading Management Cnsulting firm based in the GCC, specialising in the area f Strategic Human Resurce (HR) management and Organizatin Design. Adiv was funded n the principle f delivering

More information

Organization Design Specialist

Organization Design Specialist Organizatin Design Specialist Suthern Africa Regin BACKGROUND One f the key challenges t implementing the new strategic directin and especially the cmmitment t face the custmer (the child and the cmmunity)

More information

Duration of job. Context and environment: (e.g. dept description, region description, organogram)

Duration of job. Context and environment: (e.g. dept description, region description, organogram) Rle Prfile Jb Descriptin Jb Title Ref n: Prgramme Manager, Services fr Internatinal Educatin Marketing Directrate r Regin East Asia Department/Cuntry Indnesia Lcatin f pst Jakarta Pay Band G Reprts t Senir

More information

VACANCY. SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) JOB LEVEL: 5

VACANCY. SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) JOB LEVEL: 5 VACANCY POSITION: DURATION REGION: PORTFOLIO: SENIOR MANAGER: SPECIAL PROJECTS AND STAKEHOLDER MANAGEMENT x1 3 YEAR CONTRACT (WITH A POSSIBILITY OF BEING EXTENDED TO 5 YEARS) NATIONAL OFFICE OCEO JOB LEVEL:

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

Oakland Unified School District Impact Assessment Performance Management in Action

Oakland Unified School District Impact Assessment Performance Management in Action Oakland Unified Schl District Impact Assessment Perfrmance Management in Actin The perfrmance management system that has been built in this district prvides the systems that supprt ur cmmitment t scial

More information

Corporate Standards for data quality and the collation of data for external presentation

Corporate Standards for data quality and the collation of data for external presentation The University f Kent Crprate Standards fr data quality and the cllatin f data fr external presentatin This paper intrduces a set f standards with the aim f safeguarding the University s psitin in published

More information

Systems Load Testing Appendix

Systems Load Testing Appendix Systems Lad Testing Appendix 1 Overview As usage f the Blackbard Academic Suite grws and its availability requirements increase, many custmers lk t understand the capability f its infrastructure. As part

More information

INFRASTRUCTURE TECHNICAL LEAD

INFRASTRUCTURE TECHNICAL LEAD 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure

More information

CEO Webinar. Leadership for Patient-Family Engagement Initiatives

CEO Webinar. Leadership for Patient-Family Engagement Initiatives CEO Webinar Leadership fr Patient-Family Engagement Initiatives Sue Cllier, MSN, RN, FABC Perfrmance Imprvement Specialist Patient-Family Engagement August 15, 2013 Objectives Review the 2013 Patient Safety

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Atom Insight Business Solution Bundles www.atominsight.com

Atom Insight Business Solution Bundles www.atominsight.com Atm Insight Business Slutin Bundles V1.1 Feb 2011 CONTENTS Figures... 2 Abstract... 3 Capability stages... 4 Capability levels... 6 Imprving capabilities walking befre yu run... 7 Shrt term targeted slutins...

More information

Service Management - Framework 2013

Service Management - Framework 2013 Service - Framewrk 2013 Getting Started Right with Service System Netwrk Firewall Sftware Service App With the right framewrk, enterprises f almst any size small t large can implement effective functinal

More information

Phi Kappa Sigma International Fraternity Insurance Billing Methodology

Phi Kappa Sigma International Fraternity Insurance Billing Methodology Phi Kappa Sigma Internatinal Fraternity Insurance Billing Methdlgy The Phi Kappa Sigma Internatinal Fraternity Executive Bard implres each chapter t thrughly review the attached methdlgy and plan nw t

More information

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012

Information Technology Services. University of Maine System. Version 0.07. December 20, 2012 IT PROJECT MANAGEMENT OFFICE (PMO) CHARTER Infrmatin Technlgy Services University f Maine System Versin 0.07 December 20, 2012 Prepared by: Rbin Sherman Authrized by: [1] Table f Cntents EXECUTIVE SUMMARY...

More information

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION. Statement of Thomas F. O Brien. Vice President & Chief Information Officer

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION. Statement of Thomas F. O Brien. Vice President & Chief Information Officer UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION Revised Critical Infrastructure Prtectin Reliability Standards Dcket N. RM15-14-000 Statement f Thmas F. O Brien Vice President & Chief Infrmatin

More information

Business Continuity Management Systems Foundation Training Course

Business Continuity Management Systems Foundation Training Course Certificatin criteria fr Business Cntinuity Management Systems Fundatin Training Curse CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE

More information

KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY

KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Bard f Directrs Meeting Reprt Subject: Gvernance Framewrk Date: 30 th Octber 2014 Authr: KERRY ROGERS, DIRECTOR OF CORPORATE SERVICES/COMPANY SECRETARY Lead Directr: KERRY ROGERS BACKGROUND A Bard s prpsed

More information

FINANCE SCRUTINY SUB-COMMITTEE

FINANCE SCRUTINY SUB-COMMITTEE REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member

More information

The chief executive officer and the chief finance officer are ex-officio members of the board.

The chief executive officer and the chief finance officer are ex-officio members of the board. DATATEC LIMITED BOARD CHARTER / TERMS OF REFERENCE 1. CONSTITUTION The primary bjective f the Cmpany s Bard Charter is t set ut the rle and respnsibilities f the Bard f Directrs ( the Bard ) as well as

More information

ITIL Release Control & Validation (RCV) Certification Program - 5 Days

ITIL Release Control & Validation (RCV) Certification Program - 5 Days ITIL Release Cntrl & Validatin (RCV) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION

CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Pilt Guidelines 2006 CTF-ENDORSED NF CLINICS: PRINCIPLES OF OPERATION Backgrund Children s Tumr Fundatin supprts research directed tward finding treatments fr neurfibrmatsis (NF) as well as effrts fcused

More information

Represent New College Stamford at both national and regional events and serve on appropriate external committees.

Represent New College Stamford at both national and regional events and serve on appropriate external committees. JOB DESCRIPTION Pst: Reprts t: Respnsible fr: Executive Directr Partnerships & Skills Principal and Chief Executive Apprenticeship Develpment Manager Head f Marketing Business Sales Team Salary: Attractive

More information

Southern Melbourne Primary Care Partnership Service Coordination and Integrated Chronic Disease Management Operational Plan 2015-2017

Southern Melbourne Primary Care Partnership Service Coordination and Integrated Chronic Disease Management Operational Plan 2015-2017 Suthern Melburne Primary Care Partnership Service Crdinatin and Integrated Chrnic Disease Management Operatinal Plan 2015-2017 The fllwing agencies are partners t and participants in the Suthern Melburne

More information

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance

FY 2014 Senior Level (SL) and Scientific or Professional (ST) Performance Appraisal System Opening Guidance Office f Executive Resurces Office f the Chief Human Capital Officer U.S. Department f Energy FY 2014 Senir Level (SL) and Scientific r Prfessinal (ST) Perfrmance Appraisal System Opening Guidance Table

More information

Mobile Telecom Expense Management

Mobile Telecom Expense Management Mbile Telecm Expense Management Quick Start Mbile Telecm Expense Management Intrductin The BT Mbile Telecm Expense Management Quick Start Service is part BT Managed Mbility Expenses* BT s suite f telecm

More information

two years on a progress review

two years on a progress review IG Strategy tw years n delivering ECC s Infrmatin Gvernance strategy tw years n a prgress review Nvember 2013 Nvember 2013 Page 1 f 12 Cntents Intrductin 2 Highlights f the secnd year 3 Next steps and

More information

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission

Process Improvement Center of Excellence Service Proposal Recommendation. Operational Oversight Committee Report Submission Prcess Imprvement Center f Excellence Service Prpsal Recmmendatin Operatinal Oversight Cmmittee Reprt Submissin INTRODUCTION This Prpsal prvides initial infrmatin regarding a pssible additin t a service.

More information

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position

POSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015

POSITION: Palliative Care Registered Nurse Division 1. Coordinator Nursing Services. Nicholson Street, Fitzroy North. DATE: December 2015 POSITION: Palliative Care Registered Nurse Divisin 1 REPORTS TO: LOCATED: Crdinatr Nursing Services Nichlsn Street, Fitzry Nrth DATE: December 2015 ORGANISATIONAL ENVIRONMENT Melburne City Missin (MCM)

More information

A Vision for an Australian Healthcare System Transformed by Health Informatics

A Vision for an Australian Healthcare System Transformed by Health Informatics A Visin fr an Australian Healthcare System Transfrmed by Health Infrmatics Nvember 2007 Health Infrmatics Sciety f Australia Dr Michael Legg, President Dr Brendan Lvelck, CEO 413 Lygn Street Brunswick

More information

Better Practice Guide Financial Considerations for Government use of Cloud Computing

Better Practice Guide Financial Considerations for Government use of Cloud Computing Better Practice Guide Financial Cnsideratins fr Gvernment use f Clud Cmputing Nvember 2011 Intrductin Many Australian Gvernment agencies are in the prcess f cnsidering the adptin f clud-based slutins.

More information

Succession management in the Queensland Public Service

Succession management in the Queensland Public Service Successin management in the Queensland Public Service February 2009 Table f cntents Intrductin... 3 What is successin management?... 3 Why d successin management?... 3 Wh des successin management apply

More information

Major capital investment in councils. Good practice checklist for project managers

Major capital investment in councils. Good practice checklist for project managers Majr capital investment in cuncils checklist fr prject managers Prepared by Audit Sctland March 2013 b The Accunts Cmmissin The Accunts Cmmissin is a statutry, independent bdy which, thrugh the audit prcess,

More information

Web Development the Next Steps

Web Development the Next Steps Web Develpment the Next Steps Significant prgress has been made n the redesign f the Western Washingtn University hme page. The ATUS Web Services team has wrked hard in cllabratin with the University Cmmunicatins

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

Gravesham Borough Council

Gravesham Borough Council Classificatin: Part 1 Public Key Decisin: Please specify - N Gravesham Brugh Cuncil Reprt t: Perfrmance and Administratin Cmmittee Date: 12 Nvember 2015 Reprting fficer: Subject: Crprate Perfrmance Manager

More information

RESTRUCTURING THE ADDITIONAL DUTY HOURS ALLOWANCE. Part I of Volume II JOB DESCRIPTIONS FOR DIRECTORS

RESTRUCTURING THE ADDITIONAL DUTY HOURS ALLOWANCE. Part I of Volume II JOB DESCRIPTIONS FOR DIRECTORS RESTRUCTURING THE ADDITIONAL DUTY HOURS ALLOWANCE Part I f Vlume II JOB DESCRIPTIONS FOR DIRECTORS ACCRA, SEPTEMBER, 2005 Ghana Ministry f Health Ghana Health Services Cnsultants: Cedar Care Trust Internatinal

More information

Information Governance and RIM Explained

Information Governance and RIM Explained Infrmatin Gvernance and RIM Explained Interactive Panel Discussin Clarifying the Definitins f Infrmatin Gvernance and RIM and hw they wrk tgether Daryl Dwns, CRM David Fleming, CRM, IGP, CIP Hward Ls,

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

University of Toronto Interprofessional Education Curriculum/Program

University of Toronto Interprofessional Education Curriculum/Program University f Trnt Interprfessinal Educatin Curriculum/Prgram The University f Trnt (UT), building n its rich histry f interprfessinal educatin (IPE), develped an IPE curriculum fr eleven f its health science

More information

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd

Audit Committee Charter. St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Audit Cmmittee Charter St Andrew s Insurance (Australia) Pty Ltd St Andrew s Life Insurance Pty Ltd St Andrew s Australia Services Pty Ltd Versin 2.0, 22 February 2016 Apprver Bard f Directrs St Andrew

More information

BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitioner Level) Specific Role Data Architect

BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitioner Level) Specific Role Data Architect BRISTOL CITY COUNCIL ROLE AND EMPLOYEE PROFILE: Architect (Practitiner Level) Specific Rle Data Architect Grade Directrate Managed by BG13 (TBC) Business Change Senir Infrmatin Systems & Technlgy Architect

More information

Occupational Therapy Working Group: Service Delivery review and Fee Review

Occupational Therapy Working Group: Service Delivery review and Fee Review Occupatinal Therapy Australia Victria Divisin Terms f Reference submissin Occupatinal Therapy Wrking Grup: Service Delivery review and Fee Review HDSG (TAC and VWA) July 2014 Occupatinal Therapy Australia

More information

SERVICE DESK TEAM LEADER

SERVICE DESK TEAM LEADER 1. PURPOSE OF POSITION The Service Desk Team Leader rle is respnsible fr managing the peratin f the Service Desk. This rle is crucial t ensuring custmer requirements are met in terms f cmmunicatin, priritising,

More information

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days

ITIL V3 Planning, Protection and Optimization (PPO) Certification Program - 5 Days ITIL V3 Planning, Prtectin and Optimizatin (PPO) Certificatin Prgram - 5 Days Prgram Overview The ITIL Intermediate Qualificatin: Planning, Prtectin and Optimizatin (PPO) Certificate is a free-standing

More information

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009

POSITION NUMBER: LOCATION: Vancouver. DATE: February 2009 POSITION TITLE: Team Lead Service Centre DIVISION/BRANCH: IS/IT CURRENT CLASSIFICATION LEVEL: IS27 SUPERVISOR S POSITION NUMBER POSITION NUMBER: LOCATION: Vancuver DATE: February 2009 SUPERVISOR S TITLE/CLASSIFICATION:

More information

RE: Operational Standards for the Cancer Waiting Times Commitments

RE: Operational Standards for the Cancer Waiting Times Commitments 30 July 2009 T: Strategic Health Authrity Chief Executives Primary Care Trust Chief Executives NHS Trust Chief Executives CC: Care Quality Cmmissin Mnitr NHS Imprvement Natinal Cancer Actin Team Strategic

More information

Cornwall Partners in Care

Cornwall Partners in Care Crnwall Partners in Care Mving Frward Versin 2.0 8 th January 2014 By Richard Mnk Crnwall Partners in Care August 2013 Page 1 f 6 CPIC mving frward This dcument has been created t help prvide a little

More information

Copernicus & Big Data: A Perspective from the European EO Services Industry. Geoff Sawyer: EARSC Secretary General

Copernicus & Big Data: A Perspective from the European EO Services Industry. Geoff Sawyer: EARSC Secretary General Cpernicus & Big Data: A Perspective frm the Eurpean EO Services Industry. Geff Sawyer: EARSC Secretary General What is EARSC? EARSC is a trade assciatin (NPO), funded in 1989, which represents cmpanies:

More information

DTO Advice Note. Mobility Management Plans

DTO Advice Note. Mobility Management Plans DUBLIN TRANSPORTATION OFFICE PREAMBLE s what and why are they? The s are intended as guidance fr Lcal Authrities and thers invlved in land use planning and develpment in the Greater Dublin Area. The need

More information

Business Plan Overview

Business Plan Overview Business Plan Overview Organizatin and Cntent Summary A business plan is a descriptin f yur business, including yur prduct yur market, yur peple and yur financing needs. Yu shuld cnsider that a well prepared

More information

Organisational self-migration guide an overview V1-5 April 2014

Organisational self-migration guide an overview V1-5 April 2014 Organisatinal self-migratin guide an verview V1-5 April 2014 Cpyright 2013, Health and Scial Care Infrmatin Centre. 1 Self Migratin t NHSmail an verview fr rganisatins Cntents Intrductin 3 1. Initial preparatins

More information

The National Cyber Security Policy

The National Cyber Security Policy The Natinal Cyber Security Plicy Ministry f Science, Technlgy and Innvatin f Malaysia (MOSTI) The Natinal Cyber Security Plicy Page 1 f 7 The Natinal Cyber Security Plicy Executive Summary Malaysia s jurney

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

Risk Management Policy AGL Energy Limited

Risk Management Policy AGL Energy Limited Risk Management Plicy AGL Energy Limited AUGUST 2014 Table f Cntents 1. Abut this Dcument... 2 2. Plicy Statement... 2 3. Purpse... 2 4. AGL Risk Cntext... 3 5. Scpe... 3 6. Objectives... 3 7. Accuntabilities...

More information

OFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager

OFFICIAL JOB SPECIFICATION. Network Services Analyst. Network Services Team Manager JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Netwrk Services Analyst Netwrk Services Team Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasinally ROLE

More information

Captive outsourcing models

Captive outsourcing models Captive utsurcing mdels India TP hygiene wrkshp Presenter: Vishnu Bagri Octber 23, 2013 2013 Transfer Pricing Assciates Hlding B.V. BACKDROP + India has evlved as a premier utsurcing hub fr IT, ITES, engineering

More information

IEMA Practitioner Volume 14 Supporting Information www.iema.net/practitioner/14

IEMA Practitioner Volume 14 Supporting Information www.iema.net/practitioner/14 IEMA Practitiner Vlume 14 Supprting Infrmatin www.iema.net/practitiner/14 Title: Engaging and Re-engineering the Supply Chain Authr: Sam Balch Organisatin: Glbal Actin Plan There are a number f reasns

More information

(DRAFT) WISHIN DIRECT MARKETING PLAN Prepared by Kim Johnston June, 2011

(DRAFT) WISHIN DIRECT MARKETING PLAN Prepared by Kim Johnston June, 2011 Prepared by Kim Jhnstn Purpse Prvide a review f the market Give an verview f the market segments fr WISHIN Direct Outline the marketing and cmmunicatin activities fr WISHIN Direct Identify the cmmunicatin

More information

Delaware Performance Appraisal System

Delaware Performance Appraisal System Delaware Perfrmance Appraisal System Building greater skills and knwledge fr educatrs DPAS-II Guide fr Administratrs (District Administratrs) Supervisr Rubric fr Evaluating District Administratrs Updated

More information

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008

EJttilb Health. The University of Texas Medical Branch Audit Services. Audit Report. Epic In-Basket Management Audit. Engagement Number 2015-008 ',. -... : t'f" ' EJttilb Health The University f Texas Medical Branch Audit Reprt Audit Engagement Number 2015-008 July 2015 nie University f Texas Medical Branch 301 University Bulevard, Suite 4.100

More information

Terms of Reference for the Fire Review Panel

Terms of Reference for the Fire Review Panel Terms f Reference fr the Fire Review Panel Purpse The Fire Review Panel (the Panel) is appinted t prvide independent advice t the Minister f Internal Affairs (the Minister) abut hw the Gvernment can achieve:

More information

High Level Meeting on National Drought Policy (HMNDP) CICG, Geneva 11-15 March 2013

High Level Meeting on National Drought Policy (HMNDP) CICG, Geneva 11-15 March 2013 High Level Meeting n Natinal Drught Plicy (HMNDP) CICG, Geneva 11-15 March 2013 Plicy Dcument: Natinal Drught Management Plicy United Natins Cnventin t Cmbat Desertificatin (UNCCD) Fd and Agriculture Organizatin

More information

Deliverables of this Specialist Cloud Service can include but are not limited to the following:

Deliverables of this Specialist Cloud Service can include but are not limited to the following: G-Clud Lt 4: Specialist Clud Services Service Definitin 100 Lngwater Avenue Green Park Reading Berkshire RG2 6GP Tel: 0118 9213 510 Email: gclud@dssec.c.uk Website: www.dssec.c.uk Intrductin Thank yu fr

More information

CAPITALISATION PLAN PLAN FOR CAPITALISATION OF PROJECT RESULTS

CAPITALISATION PLAN PLAN FOR CAPITALISATION OF PROJECT RESULTS CAPITALISATION PLAN PLAN FOR CAPITALISATION OF PROJECT RESULTS INTRODUCTION Easy Finance Capitalisatin Plan identifies the strategy t ensure explitatin and sustainability f the prject beynd prject s develpment

More information

Conversations of Performance Management

Conversations of Performance Management Cnversatins f Perfrmance Management Perfrmance Management at Ohi State The Secnd Cnversatin ~ Develpment 2011 The Ohi State University Office f Human Resurces Cntents Intrductin Welcme t Develping Emplyees...

More information

Communal Property Institution Capacity Assessment Tool

Communal Property Institution Capacity Assessment Tool Cmmunal Prperty Institutin Capacity Assessment Tl Intrductin t cmmunal prperty institutins Cmmunal prperty institutins (CPIs) Participants in the land refrm prgramme can hld prperty thrugh different frms

More information

Cross Agency Priority Goal Quarterly Progress Update

Cross Agency Priority Goal Quarterly Progress Update Crss Agency Pririty Gal Quarterly Prgress Update Shared Services Gal Leaders: Krysta Harden, Deputy Secretary, US Department f Agriculture; Dave Mader, Cntrller, Office f Federal Financial Management,

More information

NC3A SOA Techwatch Day Call for Presentations

NC3A SOA Techwatch Day Call for Presentations NC3A SOA Techwatch Day Call fr Presentatins 1 February 2012 Hsted at NATO C3 Agency, The Hague, The Netherlands By NC3A Chief Technlgy Office (CTO) David Burtn Chief Technlgy fficer Versin 1, 1 December

More information

Implementing an electronic document and records management system using SharePoint 7

Implementing an electronic document and records management system using SharePoint 7 Reprt title Agenda item Implementing an electrnic dcument and recrds management system using SharePint 7 Meeting Finance, Prcurement & Prperty Cmmittee 16 June 2008 Date Reprt by Dcument Number Head f

More information

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration

Build the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration Slutin Brief OpenStack Services OVERVIEW OnX understands clud adptin challenges f glbal enterprise cmpanies and helps Enterprises adpt OpenStack slutins thrugh targeted services. We ffer vertical industry

More information

The Town of Fort Frances

The Town of Fort Frances The Twn f Frt Frances PERFORMANCE APPRAISAL POLICY SECTION HUMAN RESOURCES REVISED August 2002 Reslutin N. Supercedes Reslutin N. Plicy Number 3.3 PAGE 1 f 9 1. PURPOSE: The purpse f supprt staff perfrmance

More information

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY

ENTERPRISE RISK MANAGEMENT ENTERPRISE RISK MANAGEMENT POLICY ENTERPRISE RISK MANAGEMENT POLICY Plicy N. 10014 Review Date Octber 1, 2014 Effective Date March 1, 2014 Crss- Respnsibility Vice President, Reference Administratin Apprver Executive Cuncil 1. 1. Plicy

More information