Cisco Business Edition Solutions for SMB - Deployment, Configuration, Updates BRKUCC-2542

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2 Cisco Business Edition Solutions for SMB - Deployment, Configuration, Updates 2

3 Agenda Cisco Business Edition Portfolio Cisco BE 6000 Cisco BE

4 Cisco Business Edition Portfolio Collaboration Capabilities Business Edition 3000 Value Priced UC Simple to Deploy Easy Administration Business Edition 6000 Professional Collaboration solution Supports Telepresence, CIUS, Virtual desk Optional redundancy & survivable branch User Workspace Value bundles Users

5 Cisco BE 6000

6 Cisco BE 6000 Key Components Improved Scalability, Redundancy and Application co-residency Specific combination of core UC applications on UCS to support medium business requirements Cisco UCM,Cisco Unity Connection, Cisco Unified Provisioning Manager Optionally add Cisco Unified Presence, Cisco Contact Center Express, Cisco Unified Attendant Consoles Hardware platform - Cisco Unified Computing System C200 M2 1RU Rack Server Capacity users, 100 Contact Center Agents Full featured WAN and LAN redundancy Cisco UCS x 2 or Cisco UCS + MCS 78xx (as back-up) Embedded VMware ESXi 4.0 Cisco Unified CM + Cisco Unity Connection + Cisco Unified Provisioning Manager + more co-res Apps (up to 4)

7 Cisco BE 6000 Advanced Features All UC Manager Telephony features Unified Mobility Unified Messaging single mailbox for , VM and fax Premise-based rich media Presence using Cisco Unified Presence Cisco Jabber for Desktop and Mobile (BYOD) Web Conferencing using Cisco WebEx Meeting Center Telepresence and Advanced Endpoints CIUS, EX series, CTS series Advanced on-the-box Contact Center capabilities

8 Cisco BE 6000 Deployment Models

9 Cisco BE 6000 Deployment Models Single Site/Campus Deployment Model Cisco BE nd UCS C200 server for redundancy IP Capacity: Up to 1,000 users. Up to 1,200 endpoint devices PSTN

10 Cisco BE 6000 Deployment Models Multi Site with Centralized Call Processing Cisco BE 6000 Central Site Remote Site 1 2 nd UCS C200 server for redundancy IP WAN. Up to 1,000 users Up to 1,200 endpoint devices Full Redundancy Up to 49 remote sites PSTN Remote Site 49

11 Cisco BE 6000 Deployment Models Distributed Call Processing Cisco BE 6000 Regional Site A Remote Sites can be a Cisco BE or Unified CM deployment IP WAN Regional Site B PSTN Regional Site N Capacity Per Site: Same as Single Site/Campus Redundancy Per Site: Same as Single Site/Campus

12 Cisco BE 6000 Deployment Models Clustering over WAN (CoW) 80 ms RTT Cisco BE 6000 Distance Cisco BE 6000 WAN Redundancy for all Core Applications Full Redundancy across the WAN Site 1 IP WAN Site 2 PSTN Capacity: 1,000 users/1,200 endpoint devices Redundancy: Full redundancy for all 4 applications

13 Cisco BE 6000 Deployment Models Clustering over WAN (CoW) 80 ms RTT Cisco BE 6000 Distance Cisco BE 6000 Site 1 STRICT NETWORK REQUIREMENTS: IP WAN Maximum 80-ms round-trip delay between two geographically separated nodes. 1.5 Mbps bandwidth for each 10,000 BHCA between sites PSTN 1.5 Mbps bandwidth for database and other inter-server traffic between sites Site 2 Capacity: 1,000 users/1,200 endpoint devices ** Follow all general Clustering over the WAN (CoW) guidance in the UC SRND **: Redundancy: Full redundancy for all 4 applications

14 Cisco BE 6000 vs. UC on UCS Cisco BE 6000 Packaged solution optimized for medium business requirements (1000 users) UCS C200 Hardware platform only Core applications: Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence, Contact Center Express, Cisco Unified Attendant Consoles, Cisco Unified Provisioning Manager Unified provisioning through embedded Cisco Unified Provisioning Manager Embedded Cisco Unified Virtualization Hypervisor Edition (VMware ESXi Hypervisor), optionally purchase upgrade to Foundation Edition Discounted Starter Bundles (50 or 100 users) with options to add WebEx Meeting center Extension Bundles UC on UCS Enterprise Deployments (Megacluster 80k users) UCS C200, C210, B200 Specs-based support Full suite of UC on UCS applications Provisioning through separate native management interface or purchase Cisco Unified Provisioning Manager Buy Cisco Unified Virtualization Foundation Edition, VMware ESXi Advanced, Enterprise, Enterprise+ Buy software and hardware separately. Single top-level part number, Quoting through Quick Pricing Tool Separate SKUs for hardware and software licenses

15 Cisco BE 6000 System Sizing Supported System Capacities Application Performance Limits Unified Communications Manager 1000 Users, 1200 endpoints. (1000 Primary, 200 Secondary endpoints), up to 50 gateways (Sites) 50 Extension Mobility login or logout every hour. 50 Music On Hold sessions/calls. 20 Software Conferences 250 CTI endpoints 1000 Presence enabled Users Overall BHCA 5000 Cisco Unity Connection Cisco Unified Presence Unified Contact Center Express/IP IVR 1000 Users 1000 Voic boxes, 10 voic s per mailbox 24 Voic ports with maximum 6 VUI 1000 BHCA 500 IMAP sessions 150 CPCA sessions 1000 Users XMPP Load 20 IM per user per hour 2 State changes per user per hour 20 contacts per user BHCA per Agent 10 Recording Sessions 100 IVR Sessions Periodic Historical reporting

16 What s new with Cisco BE 6000

17 Cisco BE 6000 updates System Release 8.6.x WAN redundancy supported for all core applications Embedded VMware software at no additional cost, optional Upgrade to Foundation Edition with vcenter compatibility New Contact Center Starter Bundles Embedded Cisco Prime Unified Provisioning Manager

18 New Unified CCX Bundles Coming in June Seat Promo Bundle is extended Discounted 10 and 25 seats Enhanced and Premium Easy to order with all required SKUs with one click Integrated with BE6K and CUCM top level SKU for new systems

19 Cisco Prime Unified Provisioning Manager Simplify Deployment and Ongoing Administration Single Interface to provision users and their services Handle Day 1 (infrastructure) and Day 2 tasks (MACD) Policy based Permissions for access and delegation Auditing and tracking Northbound workflow API for workflow automation

20 Cisco BE 6000 Configuration Simplified Embedded Unified Provisioning Manager Request for Service Service Active Audit Trail Unified Provisioning Manager software and license included with BE6000 for no additional cost. Automated Activation Unified Provisioning Manager Unified : ONE interface Simplified: business-process & useroriented Rapid: <1 minute for activation Accurate: Reduce manual & duplicate entry errors User-friendly: template-based interface & business abstraction Tracking: unified audit trail Localized: Available in German and French Cisco Unified Communications Manager Virtual Machine Unity Connection Virtual Machine Unified Provisioning Manager Virtual Machine Cisco Presence systems Virtual Machine Cisco Unified SRST,

21 Cisco Prime Unified Provisioning Manager Supported Applications and Services Supported Applications/Devices Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Presence Cisco Unified Mobility CUPC/CSF Cisco Unified IP Phones (69XX, 79XX, 89XX, 99XX, 3905, CIUS, Tandberg) Cisco Voice Gateways (VG224, 202, 204, ATA 187) Subscriber services Phones (IP, Analog, Wi-Fi and dual mode), Soft phone (CSF, CIPC) Lines (Shared lines), Extension Mobility, SNR Presence Unified Messaging (VM, IMAP, Single Mailbox Bulk provisioning of users & services Infrastructure configuration services PSTN Gateway and Router provisioning Pre-built IOS templates (CLI file) with keyword substitution CUCM configuration Templates for Hunt groups, Call pickup groups, CSS MRG, Locations, SIP trunks and a lot more. Unity Connection configuration Voic distribution group setup, caller input Batch provisioning and UI for the above services 21

22 Cisco Prime Unified Provisioning Manager Quick System Setup 22

23 Cisco Prime Unified Provisioning Manager Site Configuration 23

24 Cisco Prime Unified Provisioning Manager Usage Profile Configuration Usage Profile Takes Precedence over Site Settings 24

25 Cisco Prime Unified Provisioning Manager User Configuration Cisco Prime UPM configures CUCM, CUC and Presen applications for the user in the background 25

26 Unified Configuration Tracking with Cisco UPM Know what is being done to your network Single point for ordering allows single point audit trail for: Change tracking Troubleshooting Security audits Export audit trail report in spreadsheet format Order Subscriber Order Date Admin Product 234 agerbic 2/2/2011:02:00 aadmin phone builtinbridge:defaul type:cisco_ bsmith 2/2/2011:02:00 nyadmin phone uiltinbridge:defaul type:cisco_7960 UPM 236 csharp 2/2/2011:02:00 sfadmin phone uiltinbridge:defaul type:cisco_ dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:defaul type:cisco_ dflat 2/2/2011:02:00 sfadmin phone uiltinbridge:defaul type:cisco_7960 UPM order tracking audit trail

27 Fast Site Provisioning with Templates Speed up and simplify CUCM and IOS repetitive provisioning CM Infrastructure templates are good for rolling out new sites that require nearly the same settings for each site. Use keywords for any custom settings. IOS prebuilt templates are good for duplicating commonly used configurations or adding a new service to an installed base of voice gateways. Provides faster site rollouts with increased accuracy and repeatability Schedule Audit Trail Keyword file for NY Gateway: hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8 Hostname SIP_Trunk_GW-NY voice class codec 1 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8 Prebuilt IOS Template File: hostname ${hostname} voice class codec 1 codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3} + + Keyword file for LA Gateway: hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE = = hostname SIP_Trunk_GW-LA voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw

28 Cisco BE 6000 updates System Release 9.0 Releasing Q4 FY 2012 tentatively Preconfigured UCS and pre-installed software End User Self-Care with Cisco Prime UPM 9.0 Support for VMware 5.x, PUT tool updated to allow ordering ESXi 5.x upgrades Cisco Unified Presence support Native call queuing Enterprise License Manager support for Cisco BE 6000 Jabber for Everyone 28

29 Native Call Queuing Releasing Q4 FY 2012 tentatively Ability to hold hunt pilot callers in queue while they wait for an agent to become available For each hunt pilot, callers can be routed to configurable secondary destinations Agents can be part of multiple hunt pilots where queuing is enabled 2 different options for announcements are available: Initial announcement Periodic announcement New serviceability counters in RTMT folder Cisco Hunt Pilots to monitor queue performance

30 Enterprise License Manager for UC 9.0 Will Support Cisco BE 6000 Licenses will be managed by Enterprise License Managers No more DLUs with 9.0 Migration from pre-9.0 to 9.0 License Count Utility can calculate translation from DLU to UC/CUWL based on Phone type, Phone assigned to User, etc. ELM guides through the process to receive permanent licenses 60 Days grace period allowed to configure users without a license 30

31 Jabber for Everyone Presence & IM for All Users, All Devices Coming in June 2012 What: Enterprise-wide IM included in Unified Communications Manager (CUCM) license Eligibility: CUCM customers On-premises Presence & IM Who: All employees Even if not using voice/video On: Any device Jabber IM client Win, Mac, ios, Android, Blackberry, Web with Jabber SDK

32 Jabber Presence and Instant Messaging IM-only Capabilities and Experience Coming in June 2012 XMPP-based Cisco & 3rd Party clients Network-based presence File Transfer Desktop and mobile access Federations Existing except AoL Experience Only see IM features Microsoft Office - Presence & Click to IM Initiate, Join WebEx meetings Mac, Win (2H CY12)

33 Cisco BE 3000

34 Cisco BE 3000 Solution Overview IP Telephony Call features Mobility SNR Extension Mobility Unity Connection Voice Mail & AA Application Attendant Console, Cisco Jabber Video As easy as audio call Proven UC technology supporting 300 users, 400 devices, 10 sites Appliance Built-in Gateway End Points Video, Wi-Fi, low Cost Management Interface Simple & Intuitive Trunking SIP, PRI, Analog Localization User and admin interfaces

35 Cisco BE MCS 7890 Hardware Front Rear Status Lights OS = Red Hat v5.5 OS DSP = Texas Instruments SDRAM = 4 GB HDD = 160 GB Processor = Dual Core 1.66 GHz 2 T1/E1 Ports MoH Audio Jack Ethernet Port 2 USB Ports VGA Port Serial Port

36 Cisco BE 3000 Simplified UI Drawer Menu Content

37 Cisco BE 3000 Voice Messaging and Auto Attendant Integrated voice messaging and Automated Attendant functions Voice mail powered by Cisco Unity Connection VM Integration with MS Outlook notification via Configure IMAP Account in MS Outlook On-server message store Voice mail capacity: 51 minutes per user, auto purged after 15 days Maximum VM+AA ports: 12

38 Cisco BE 3000 Voice Conferencing & Transcoding Conferencing & transcoding included in base system. No conference bridge needed Ad hoc conferencing ( 4 participants per meeting) Meet-me conferencing ( 8 participants per meeting) Eliminates the need for customers to pay for dedicated monthly voice conferencing services Maximum participants per system: 24 channels Maximum transcoding resource: 10

39 Cisco BE 3000 Integrated Mobility Single business number reach, single voice mailbox Intelligently manages, filters, routes, and connects calls between an employee's IP desk phone and mobile cellular or home phone Allows one SNR number per user Desktop pickup and cell phone pickup Device mobility between desktop and mobile phone Cisco Jabber on Mobile (iphone and Android) Extension Mobility

40 Cisco BE 3000 Supported UC Endpoints 6900 Series 9900 Series* 8.6.x 8.6.x 3905 SIP Phone 7900 Series 8.6.x 8.6.x VG224 Analog Phone Gateway 8900 Series* 7925 Wireless Phone 7937 Conferencing Station *Only certain phone models in series are supported. Refer to Cisco BE 3000 datasheet for details

41 Cisco BE 3000 Supported Desktop Clients Cisco IP Communicator CUCI-Connect Cisco Jabber 8.6.x PC based client integrated with desk phone Click-to-call directly from desktop applications Single phone number, single voic box Presence Instant Messaging Click-to-Call directly from desktop Integrated with Desk phone Integrated Voice, Video*, Voic , Desktop Sharing and Conferencing Presence and IM Integrated Directories Media Escalation Support for desktop clients for better collaboration

42 Cisco BE 3000 Integration with Desktop Clients Cisco Jabber Under File -> Options -> Advanced Cisco WebEx Connect Under File -> Preferences BE 3000 Server IP No additional config required on Cisco BE 3000 system 42

43 Cisco BE 3000 Integration with WebEx Meeting Center Accelerate decision-making and collaborate over the web in real time Share applications, presentations, documents, or a PC desktop just as you would in person Bring people together without the time and expense of travel Work with teams around the world all you need is Internet access Share streaming high-quality video and multiple webcams for more personal interactions

44 Cisco BE 3000 Dial Plan considerations Main DID Country Specific Dial Plan uploaded at First Time Setup, simplifies Dial Plan Design and Implementation Off-net United States Canada India Russia China Australia UK France Spain Brazil Mexico Italy 44

45 Cisco BE 3000 Integration with Cisco Unified Attendant Console - Compact Edition (CUAC-CE) Intuitive client application that enable the user to: Answer telephone calls using Windows PC to control Cisco IP Phone Search a directory up to 300 contacts Transfer calls to a contact Monitor status of a contact Set DND and Call Forward 1:1 Paging using Cisco IP phone Technical Specifications No additional servers required Runs on Windows based PC (32 bit) Limited to BE3K and requires enhanced user license 45 45

46 Cisco BE 3000 Trunk Support Integrated Trunk Provisioning on Cisco BE 3000 UI PSTN 2 Integrated T1/E1 links on MCS 7890 server ISR 2901 supported for local or remote sites E1/R2 Trunk Interface ( Brazil & Mexico ) SIP On-premise Cisco CUBE Lite SIP Normalization enabled Analog Emergency Calling, Backup line, Local PSTN Access SPA 8800 provides 4 FXO ports 46

47 Cisco BE 3000 Deployment Model Analog GW/VG224 Cisco BE 3000 w/ Integrated gateway SIP PSTN SIP FXO PoE Switch SPA8800 FXS Analog Phones PoE Switch CUBE Lite SPA8800 FXO IP WAN CUBE Lite Remote Site IP Phones 89xx FXS PSTN IP LAN IP WAN SIP PC Attendant Client Central Site 871 VPN Router Tele-worker

48 Cisco BE 3000 PSTN Breakout Central Site IP WAN Remote Site VG224 PoE switch Cisco BE 3000 PSTN Local PSTN Breakout at remote sites PSTN Long Distance ISR 2901 Necessary requirement for country's providing emergency services using a PSAP collocated in trunk area for a Gateway. Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO)

49 Cisco BE 3000 Solution Network Infrastructure Considerations Recommended Switches Cisco 300 Series Cisco Catalyst 2960 VLAN Configuration Single IP subnet per VLAN Configure at least 2 VLANS 1 native VLAN for Data, Voice VLAN for voice DHCP Server RFC 2131 compliant DHCP server Add DHCP voice scopes DHCP Option 150 for TFTP server 49

50 Cisco BE 3000 Release Other Features Multiple call pickup groups Direct Transfer to Voic Dial Plan Enhancements: 3 digit extn, short code for dial CDR Offloading of Call Records for Reporting tools Auto Attendant Enhancements: Dial by Name, Hunt Group Forwarding

51 Cisco BE 3000 Release highlights Releasing Q4 FY 2012 tentatively Native Queuing Multi-level Auto Attendant Menu support FXS/FXO support on ISR 2901, Cisco 881 and Cisco 891 Open Dial Plan Improvements SRST* support on ISR 2901, Cisco 881 and Cisco 891 *No AAR or CFUR support 51

52 Cisco Business Edition Platform Comparison Unified CMBE 3000 Unified CMBE 6000 Users Supported Appliance Based Yes (MCS 7890) No Single Office Solution X X Distributed Deployment X Centralized Deployment X X Total Sites Supported in a Centralized Deployment Appliance Based Call Control X X Optional Survivability Optional Clustering X X Integrated Voice Mail X X Integrated Voice Gateway X Optional Integrated Messaging X X Tele-worker Support X X Required Partner Specialization Small Business, Advanced UC Advanced UC

53 Unified CM Business Edition Feature Comparison CMBE 3000 CMBE 6000 Basic Telephony Features Phone support 3905, 69XX, 79XX, 89XX, 99XX, 7925, 7937, CIPC, CUC-Connect, Cisco Jabber 39XX, 69XX, 79XX, 89XX, 99XX, Soft clients, mobile clients Basic Mobility (SNR) Basic Security Redundancy Cold Standby Advanced Telephony Features Advanced Voic Advanced Mobility Video Limited Presence Contact Center

54 To Learn More Visit Cisco Business Edition Partner Resources

55 Complete Your Online Session Evaluation Give us your feedback and you could win fabulous prizes. Winners announced daily. Receive 20 Passport points for each session evaluation you complete. Complete your session evaluation online now (open a browser through our wireless network to access our portal) or visit one of the Internet stations throughout the Convention Center. Don t forget to activate your Cisco Live Virtual account for access to all session material, communities, and on-demand and live activities throughout the year. Activate your account at the Cisco booth in the World of Solutions or visit 55

56 Final Thoughts Get hands-on experience with the Walk-in Labs located in World of Solutions, booth 1042 Come see demos of many key solutions and products in the main Cisco booth 2924 Visit after the event for updated PDFs, ondemand session videos, networking, and more! Follow Cisco Live! using social media: Facebook: https://www.facebook.com/ciscoliveus Twitter: https://twitter.com/#!/ciscolive LinkedIn Group: 56

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