Is a Warehouse Management System Right for Your Multichannel Business?

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1 Sponsored by O+F OPERATIONS & FULFILLMENT Is a Warehouse Management System Right for Your Multichannel Business? BY CURT BARRY There are a variety of systems that can provide the warehousing and fulfillment functions in multichannel companies: order management systems (OMS), enterprise wide systems (ERP) and warehouse management systems (WMS). When does it benefit your company to install a WMS rather than an OMS or ERP? Two major aspects of managing warehousing are strengths of WMS in general: tracking and management of labor in the warehouse processes, and management of the 4-walls inventory functions. This is how these benefits are achieved: Full implementation of RF and barcode functions throughout the warehouse processes, from the dock and receiving, quality assurance processes, put away, replenishment from bulk to forward pick areas, picking, pack confirmation, returns, warehouse inventory functions, etc. Barcodes allow tracking of inventory, orders and labor use. Integration of WMS to programmable logic controller or warehouse control system (PLC/ WCS) to automate power conveyors, sortation and material handling equipment from a wide range of suppliers. A wider range of picking options, including voice pick, pick to light and put to light, etc. Distribution center inventory control functions, including min/max, dynamic pick allocation, directed put-away, multiple levels of kitting and work orders and cycle counting. Optional modules for trading partner management; optimization of the supply chain, ASNs and EDI; labor management, transportation management, yard management, slotting management, a wide range of shipping/manifesting systems, distributed order management, forecasting and planning, etc. There are dozens of stand-alone WMS providers to choose from. But we believe that if you re going to consider WMS for your business, you take a risk if it hasn t tailored its system to the requirements of direct-to-consumer or business-to-business. In this WMS round-up, that criterion became the main filter for being included in this article. We excluded many WMS that were not installed in multichannel companies (for ecommerce and catalog fulfillment). Many WMS that had this functionality were also installed in bricks-and-mortar retail store and wholesale/distribution centers. Cloud based computing has been a real option for some customers of these WMS software vendors. Remember, however, that when you choose these systems, you always have to weigh the cost of a subscription model over time. As you go through the data, keep in mind that it has come from the vendors. We have done the best we can to catch errors and verify facts with each provider. Use the information to start your broader research and then narrow down the list. Make your selection based on the requirements of your business. Identify the user requirements; write a request for proposal; send it to a short list of vendors; schedule demonstrations; get final proposals; make site visits and reference checks and then decide for yourself. Warehouse functionality in ERP, OMS, WMS and SCMS Many warehouses run quite well with warehousing functionality from OMS or ERP. So, how do you know whether your business can benefit from a warehouse management system? Or a supply chain management system? On a surface level, they all appear to do the basic warehousing functions of purchase order receiving, put away, replenishment, picking, shipping/manifesting, returns processing, inventory control, etc. The difference is in the detailed functions provided and whether your warehouse needs those particular capabilities. We would be careful about generalizing on the size/square footage of the warehouse, or the peak-order-day-throughput requirements as delineating factors of OMS or ERP versus WMS. Look at your requirements and the detail functions outlined in this whitepaper and the benefits that will be gained. 1 Part of:

2 Additionally, OMS and ERP have many other non-warehousing systems functions available from which companies benefit. 1. Multichannel order management systems often have a heritage based on catalog or direct marketing and were expanded for ecommerce. (Examples would include RedPrairie Direct Commerce (formerly Ecometry), Natural Solutions and Micros Retail (formerly CommercialWare).) OMS provides a single integrated system for customer call center and order entry, interfaces to websites, credit and payment processing, order processing, warehousing the warehouse. The processes include dock receiving, purchase order receiving, quality assurance, marking, put away, replenishment to forward, picking, packing, shipping and manifesting, returns processing, inventory control, etc. Some functions are included in the base system; some vendors have optional modules: labor management, productivity, slotting, yard management, transportation management, etc. WMS vendors interface or integrate to websites and CRM systems as well as other host systems processing orders (e.g., OMS and ERP). They are installed in many different industries. Multichannel order management systems, enterprise resource planning systems, warehouse management systems and supply chain management systems have similar functions but often achieve different results. The devil is in the functional details of your business requirements. functions from receiving, put away, replenishment, pick, pack, shipping and manifesting, returns, warehouse inventory control, and direct marketing analysis functions. 2. Enterprise resource planning systems often have a heritage in manufacturing or wholesale distribution. (Examples include Microsoft s Great Plains or Dynamics, SAP and Oracle.) An ERP brings together in a single integrated system order entry and order processing, interfaces to websites, warehouse and operations functions, purchasing and purchase order management, customer relationship management, finance, etc. There can be other corporate modules for human resources, planning, etc. ERPs are installed in many different industries. 3. Warehouse management systems are designed to direct and control all warehousing activities that occur within the four walls of 4. Supply chain management systems involve a broad range of disciples in the planning and management of sourcing and purchasing through to your warehouse and outbound to the customer. The business entities include manufacturers and trading partners; customs and brokers; inbound and outbound transportation carriers; customers including wholesalers, retailers and end-users of the products; computer networks and applications involved in the logistics, purchasing, communication, warehouse management, etc. Supply chain management involves dozens of steps and information resources to purchase the product, and then move the product from the manufacturer or supplier to your warehouse. The WMS is part of the supply chain process, primarily in the warehouse. As the descriptions show, these four types of systems have similar functions but often achieve different results. The devil is in the functional details of your business requirements. This whitepaper contrasts how and where WMS systems will bring more control to labor and inventory, and thus benefit warehouse operations. The benefits of implementing WMS and supply chain systems: Improved customer service and reduction of errors Improved labor management, increased productivity and reduced costs Improved inventory control, inventory location, pinpointing aged inventory, decreasing shrinkage, and often reduction in overall inventory levels Savings on inbound and outbound transportation Maximization of space utilization in the warehouse Improved order management throughput and meeting same day ecommerce shipping requirements, increasing capacity Ability to manage multiple product and order profiles for direct, retail and wholesale channels in a single system Optimization of the supply chain, including trading partner and vendor managed inventory THE WMS SOFTWARE VENDOR MATRIX For each of the WMS vendors (Robocom Systems International has two), we list basic company facts, contact information and the software platform the system operates on, active supported sites, and the number of sites using SaaS/ cloud computing and the latest software version. Active supported sites We often see in vendor proposals the number of times they have sold a system, but not the number of active supported sites. For example, a vendor may have sold the system 100 times, but only 40 are on maintenance and support. Client cus- 2 Part of:

3 tomers may have bought the system years ago and moved on to a new system, or are supporting it internally. One of the major advantages of acquiring a commercial system is the ongoing development of new features and support. For all software vendors, this revenue is extremely important and active supported sites will give you a measure of this. Our survey asked this question; you should ask it in your RFP process. One of the advantages that ERP or OMS systems may have over WMS for your business is that all the functions provided within the ERP and OMS systems are often on-line, real time and integrated. There is no data transfer in a batch or near real-time modes. Number of sites using SaaS/Cloud option Compared to the OMS and ERP systems, the majority of the vendors in this survey provide this option. The advantages are reduced upfront investment for your company, reduced IT operations staffing costs, etc. You have flexibility to change systems in the future, too. However, take into account that if you want to install another system in the future, you will have to go through the entire search and implementation process again. The other important aspect is that the vendor or the server farm employed is now your IT department, which lowers costs but increases dependencies on the vendor. Be sure you talk to many SaaS/cloud client companies as references to be sure of the system s response time and support. Installs in 3PL clients Almost all the vendors have some. Several specialize in serving those types of business. If that is your business model, you ll be interested in how client company transactions are captured and reported for ease in accounting for activity and costs. Licenses and pricing We want to emphasize: Please don t take these costs as gospel. It is difficult to get pricing just by asking, What s the cost of the license? Many of the vendors answered Contact vendor for pricing. To give readers that have not investigated WMS an inkling of costs, we have shown pricing where the vendors have provided it. The real issue, however, is the total cost of ownership which is what your research and systems replacement plans should focus on before you make a decision. Total cost of ownership includes licenses for the WMS, PLC/WCS and optional modules; hardware to operate the system; third-party hardware and software integrated into the systems (e.g., shipping and manifesting); professional services and consulting, including implementation and training; annual support for all software and hardware, etc. As part of the total cost of ownership, you should also include the IT programming and operations required to support the licensed model. Our experience is that the cost per user for a WMS license can range from $995 to $3,000. Consulting and professional services may end up being the largest single item. The vendors have indicated where there may be costs for multiple DCs and their standard support arrangements. SaaS/cloud pricing Pricing is usually on a cost per user, concurrent user or transactions processed monthly. Once again, it s best to talk directly with the WMS providers. Typically, maintenance is included in the subscription or transaction price. As noted in the introduction, SaaS/cloud-based computing is offered by these WMS to a larger degree than one might expect. However, you must weigh the cost of a subscription model over time. What s the total cost of ownership for a licensed model (including the staffing) versus the subscription price? At what point is the licensed model less expense? What are the pros and cons of both? Support The range for annual maintenance as a percent of license cost is 17.5% to 24%. Two providers did not show their costs. Host order management, web and accounting integrations Most WMS do not have front-end order management functionality (e.g., call center, CRM, order entry, mail order processing, etc.). Therefore, WMS software is interfaced or integrated for two-way data exchange to a variety of legacy, internally developed systems, as well as OMS, ERP, CRM, websites, accounting systems, etc., of many commercial systems. The WMS community interfaces to everything from: ERP Systems like SAP, Oracle, Microsoft Dynamics AX, Epicor and Sage; OMS like RedPrairie Direct Commerce (formerly Ecometry) and Micros Retail; Websites like Magento, NetSuite, ebay and Amazon; and Accounting systems like Lawson and Quick- Books If you favor the OMS and CRM systems you have for the front end of your direct business, you don t have to change those out to implement WMS. Host system interface or integration? One of the advantages that ERP or OMS systems may have over WMS for your business is that all the functions provided within the ERP and OMS systems are often on-line, real time and integrated. There is no data transfer in a batch or near real-time modes, as there is for 3 Part of:

4 WMS. In an integrated system, a receipt on the dock would immediately appear in the purchase order files; and inventory availability is immediate to the call center and customer service, and in the merchant s inventory system. First understand your business requirements for on-line real time integration from a data perspective. Then as you talk with vendors, ask them about the data feeds at a detail level for customer orders, receipts, inventory adjustments, shipments, etc. In many cases you may find that vendors can provide near realtime updates where this is not an issue. Process options Many warehouses perform a variety of tasks requiring a wide range of functionality. These include processing multiple companies, brands and business channels (including direct-to-customer, ecommerce, retail and wholesale), as well as warehouses with different product assortments. In some cases it may also include manufacturing phase, focus on the details of the warehouse processing software switches, what they control, and what your business requirements are. We believe you will find significant differences in the level of granularity between OMS, ERP and WMS. One of the basic principles of warehouse inventory accuracy is to reduce inventory error. When product is received, verified, barcoded and entered in the WMS, all future movements are tracked with this barcode. The result is a dramatic decrease in errors throughout the warehouse operations. and assembly requirements. What s more, many third-party fulfillment companies have variable requirements based on their individual clients business models and specifications. Software switches set at implementation allow the ERP, OMS and WMS to be personalized to your business requirements. To manage these complex business needs, a WMS must be able to provide different processes based on the warehouse and warehouse zone, the function, the client, the company, the product and order profiles, and other factors. In your research during the systems selection Full barcode scanning and radio frequency communication Fully leveraging barcode technology to track labor and inventory is one of the best ways to improve accuracy and productivity and control costs. For many WMS vendors, all aspects of warehouse processes are barcoded, including receiving, product marking, put away, replenishment, inventory movements; kitting, production and WIP controls; picking, pack confirmation, shipping and manifesting, returns, cycle counting, physical inventory, etc. Use of radio frequency (RF) within the warehouse often parallels the use of barcode. The main advantage is on-line, real time capture and entry, which allows immediate update, tracking of inventory and error reduction. Most of the WMS vendors have a wider use of barcode and RF technology than many ERP and OMS installations. Where OMS and ERP are installed in smaller companies, the clients often choose not to implement full barcoding because of the investment. In some cases, the OMS and ERP barcode and RF systems are not as developed as the WMS options. Receiving, quality assurance, marking Usually, WMS functionality supports the use of advance shipping notice (ASN) systems as product leaves the supplier. This aids in scheduling inbound receipts with carriers; scheduling receiving labor; maximizing dock door utilization; and achieving high dock turnover, freeing up dock space. These are often not functions available in OMS and ERP systems. One of the basic principles of warehouse inventory accuracy is to reduce inventory error, starting with vendor source marked or addition of barcode once received. When product is received, verified, barcoded and entered in the WMS, all future movements are tracked with this barcode. The result is a dramatic decrease in errors throughout the warehouse operations. Does the WMS have a dock receiving system that starts the receiving process? Shipments are received and the bill of laden is keyed into the system. Or does your system require manual recording of dock receiving? The detail receiving against the purchase order generally comes with the next steps in the receiving process. Other WMS systems options include: Capability to record carrier and/or vendor damage claims upon receiving Barcode license plates for pallets and carton labels Identify forward and bulk locations as product is received and quantity on hand Options for both paper and paperless receiving Ability to identify special processing of product before putting away Cross docking from receiving to packing without going through the put away, decreasing handling Sample and testing by vendor and SKU within the system Ability to store product information specifications for quality assurance online Status reporting of incoming receipts to warehousing and merchandising staff for resolution Support for vendor compliance program and reporting vendor scorecard of key metrics, on-time delivery, errors in shipment and receiving, etc. Marking in retail, direct and wholesale customer print and ticket formats 4 Part of:

5 All of these added functions allow warehouses to turn receipts much faster and with complete control. Inventory control and tracking Since inventory is usually the largest warehouse asset and cost item, effective inventory control ranks near the top of operational priorities with labor management. The typically WMS offers advantages over many other systems in this area. One of the major benefits is the ability to track inventory use throughout the warehouse operations. Additionally, combined with kitting, production and WIP controls, WMS will track use of component, material use and finished goods. Most systems will perform lot number control and product date rotation. The result is a more accurate view of your inventory, which should reduce inventory errors, shrinkage and warehouse back orders. All these reduce labor and inventory costs. WMS generally have a variety of slotting and inventory control processes. Here are some to consider: Min-max Inventory control process used to manage replenishment of picking locations; a preset minimum storage quantity triggers product movement that fills the location to the pre-established maximum level Slotting The process of assigning SKUs to picking locations based on various design criteria, such as sales velocity, size, weight, category, etc. Slotting software or functionality can improve productivity by reducing picker travel time, and recommend changes in bin/slot size, requiring less replenishment, etc. Demand replenishment A process driven by comparing the quantity on hand in the pick slot to the demand for that product in the immediate/near future. Dynamic slotting A slotting process whereby the picking location of an item changes based on inventory locations used for the item, as opposed to fixed slotting, whereby the item is always picked from the same designated picking location. Labor tracking and management As noted earlier, labor usage and tracking is one area where WMS packages stand out from OMS/ERP. Labor is more than 50% of the total fulfillment cost per order, when you consider all costs. To be able to capture individual and department productivity throughout the warehouse, and then to be able to set productivity standards and reporting, is key functionality. If you can t measure an individual s performance, the ways to give feedback on how well that person is performing is limited. Being able to capture and measure a staff s performance will lead to increased productivity maybe as much as 10% to 15%. Additionally, any type of incentive pay being considered will require accurate capture and reporting of productivity. Metrics for quantifying units of work performed, by individual per employee hour whether measured in terms of items, orders, lines, cartons, pallets, shipped orders or some other criterion are the key to effective labor management. This includes being able to track labor hours for receiving, quality control, put away, replenishment, picking, packing, shipping, returns, cycle counts and special projects. Such measurement and tracking is essential for determining labor needs based on expected workloads, both for standard, day-to-day operations and special projects. Production and assembly operations naturally require meticulous planning to ensure that their costs do not exceed budget. In more advanced warehousing, task interleaving is a requirement of the WMS. Task interleaving is designed to eliminate dead heading and give employees permission for multiple types of work at the same time. Interleaving may occur between receiving and put away; interleaved functions involve cycle counting and put away. This not only requires a robust WMS, but also changes in how the warehouse is organized. ERP and WMS will have all the transactions, but generally no labor reporting. In some OMS and ERP systems there may be statistics for picker and packer productivity. Multiple warehouses Many companies, even smaller companies, have multiple warehouses. Most WMS enable you to manage multiple facilities with different warehouse business rules and still maintain overall control of inventory management and order processing. ERP and OMS also offer multi-warehouse functionality. However, we often find that they are not as robust. Or, they may have been designed originally as a single warehouse system. Be sure there are no constraints (e.g., prefix or suffix product numbers to make product numbers unique). This aspect is not just about operating multiple facilities, however. A WMS also makes it possible for merchants to manage different catalog titles, brands and assortments in different ways. More picking options Most warehouses work best with a variety of picking methods available to accommodate differences in product sales velocity, order profiles, product cube and weight, inventory control and other factors. The vendors shown here have a wide variety of options, including paper and paperless pick systems, RF directed, pick to list, pick to box, pick and pass, zone picking, batch and wave picks, cluster pick, pick to cart, label pick and confirm, pick to tote, pre-cubing, case picking, pallet picking, bulk, carousel, ASRS, robotic, perfect pick, guided picker systems, voice pick, RFID, FIFO, LIFO, lot # and date, pick to light, put to light, etc. In contrast OMS, ERP and WMS may have more limited options, such as single-order pick, cart/bin pick, batch pick and sort, zone pick, wave pick, etc., which may be sufficient for your business or not. The ability to preview the queue of orders in the system, pull off batches and determine the order in which they will be processed is 5 Part of:

6 another capability that order processing in the warehouse needs. Many systems push orders to the warehouse, but the WMS model provides the option of the warehouse directing the pulldown of orders as needed. Kitting and production assembly A variety of WMS functions are possible work orders, kitting, assembly control of labor and material costs, inventory control at component and finished good levels, kit within a kit all are options. In warehouses where production/assembly functions are performed, it s critical to be able to plan and track work through the production process, both for quality and cost control purposes. Most WMS have the ability to manage inventory and tasks as products are assembled. Many track raw materials inventory and provide a finished goods control system, as well as tracking labor usage and work-order status. Many systems can support single level kitting functions. Material handling equipment (MHE) interfaces Many warehouses are conventional in nature and do not require automated interfaces between the information systems providing warehousing functions and any automation. However, if your warehouse uses material handling equipment, such as conveyors, sorters, carousels, palletizers, etc., then a control system, such as a warehouse control system (WCS) or programmable logic control (PLC), is needed to control the real time activities of WMS and the automation. At the same time, a WCS generally does not have the 4-walls functionality of the WMS. OMS and ERP generally do not provide this function either. Outbound carriers and shipping systems WMS vendors often have preferred shipping and manifesting systems that they integrate with. If the vendor does not have what you currently use, you may contract with the vendor to create a customization, or you may have to change systems. Additionally, should you consider an enterprise shipping system and its advantages? What are your requirements? Optional modules There are many add-on, optional modules that are feature rich in their own right. Most of these are not available in ERP and OMS systems. We have generally defined some of the optional modules below. However, each vendor defines these modules from its own perspective. Contact the individual vendors for their feature/function set. Advanced shipping notice (ASN) Used to notify a customer s purchasing and warehouse departments in advance of inbound shipment of goods to their facility. ASNs typically include purchase order numbers, item numbers, quantity, etc. ASNs can be paper based or electronic notifications. This allows inbound carrier scheduling, scheduling receiving personnel, etc. Electronic data interchange (EDI) Electronic interchange of key documents between computer applications in two organizations. In the WMS, it may be purchase orders, invoices, advanced shipping notices between purchasing, vendors and transportation carriers and the warehouse. Transportation management system (TMS) Planning and procurement of transportation; carrier to warehouse communication; audit, payment and claims processing; appointment scheduling; carrier performance, etc. Yard management system (YMS) Collects and tracks a trailer s location in a warehouse yard before a trailer is brought to the dock to be received and the WMS receipt process started. Container management Assists in efficiently planning to build cartons, pallets, trailers and ocean freight containers. Based on each item s dimensional cube, orientation restrictions, stacking factors, weight and compatibility with other items; the application calculates number and size of cartons. Both Manhattan and RedPrairie have made acquisitions over the past few years that push them toward providing a much wider suite of application functions outside WMS and SCMS. Manhattan provides forecasting and inventory management to direct and retail business. RedPrairie has acquired the OMS provider formerly known as Ecometry, and recently retail ERP provider JDA Software. Curt Barry is president of F. Curtis Barry & Co., a multichannel operations and fulfillment consulting firm. IN SUMMARY udon t consider these generalizations about the advantages of WMS in the abstract, but determine how they would benefit your particular business. ufirst, identify what additional functions will increase productivity and reduce warehouse costs. Do these functions require a WMS? usecond, identify the return on investment and the benefits that management will want to see for its investment. uthird, use a formal RFP process. Ask for vendor demonstrations, make reference calls, visit customer sites of your finalists, etc. uthe results of an objective assessment will determine the benefits WMS brings to your company. 6 Part of:

7 company information Company name Website Year established Year product introduced Latest version Contact name Contact number/ staffing Total staff staff Support staff Product development Camelot 3PL Software Andre Vanegas 866-3PL-SOFT Accellos Kait Vinson ASC Software Steve Damm x Cadre Technologies, Inc Roger Rountree CorePartners, Inc Peter Oykhman Datex Corp Michael Armanious ebiznet Solutions Becky Christiansen E.D.G. Enterprises, Inc. housing.com Steve Hunyar Bastian Solutions com/software Eric Cameron Foxfire software.com Dustin Caudell Upp Technology, Inc /1/12 Jim Laverty Apptricity Corp Brian Knotts KNAPP Logistics Automation, Inc Jerry Johnson , Manhattan Associates Will Haraway , The Systems House, Inc Scott Ostro x Quality Software Systems, Inc. (QSSI) Robert King RedPrairie Chad Trainor ,600 proprietary proprietary.net Robocom Systems International Rick Register proprietary Robocom Systems International Rick Register proprietary 7

8 installs and user base licenses and pricing Total installs in all industries on current version # installs for ecommerce clients # installs for catalog clients # installs for retail clients # installs for wholesale clients # installs for 3PL clients B2C clients B2B clients License $ cost per user SaaS transaction or monthly charge Site license ($000) License fees for multiple DCs? Typical annual $ range ($000) Times available What % of license cost 130 Primary market 3PL which have B2C and 130 N/A N/A B2B clients 750 customers at 1,700 sites am-7pm 20% EST; or 24/7 4 4 $5 24/7 20% $6 - $40 8am-7pm 20% EST; M-F /7 20% $3 8am-5pm 18% EST; or 24/7 $2,000 $200/user/ $15-$40 $50-$250 24/7 20% month $3 - $12 24/7 24% Hybrid 4 4 $ /5 12% $15-$45 24/7 18% am-6pm 20% EST; M-F $995 $245/user/ Included Included 24/7 20% month 24/7 20% 170 Totals not available 24/7 29 Many consumer, b-to-b ecommerce and direct clients as well as retail, wholesale, etc. Contact vendor for pricing World wide sales and support Unknown $1,500 $180/user/ 24/7 18% month 4 $125 concurrent user/ 4 24/ % month ($30 for modules) Contact vendor for pricing.net 3 Totals not available Contact vendor for pricing Contact vendor for pricing 8

9 platform and language active sites Operating system(s) Database language(s) Programming language(s) Total active sites # sites hosted option # sites SaaS/ cloud option Windows SQL C/SIDE 130 several 10 Windows SQL C# 1, Windows MS SQL.Net for all core logic & maintenance, Delphi for the user interface Windows SQL Server C++, C, C#,.Net Windows Server 200 SQL Server 2008 R2, C++ R2, Windows 2008 SQL Server 2012 Windows SQL C Presentation Layer - Windows PL/ SQL ASP.NET 2008 Server Backend - Linux/ Windows Windows SQL C++ PB;.NET Windows Oracle/SQL C++/C# 85 3 Windows MS SQL Server Delphi Windows Server OS SQL, Oracle, DB2 ASP.Net, C# Solaris, Unix, AIX, Windows, Oracle, DB2, SQL Linux, AS/400 Server, Sybase Java Linux Oracle Java NO Manhattan s solutions operate across Unix, IBM System i, Linux, Microsoft.NET computing platforms and hardware systems. Windows/Unix/Linix Universe Basic Windows SQL PowerBuilder, Java, C++ proprietary Unix, Linux, Windows SQL, Oracle, DB2 Java 1, net Windows SQL C#, VB Windows/Unix SQL Progress

10 system integrations Custom order system names integrated to? Accounting/ finance systems names integrated into? Barcode vendor names integrated to? RF vendor names integrated to? MHE vendor names integrated to? There are MANY Great Plains, MAS90/200, SAP, QuickBooks, Peachtree. Great Plains, MAS90/200, SAP, QuickBooks, Peachtree. Bartender by Seagull Scientific all...motorola, Intermec, LXE, Honeywell, Psion Teklogix Microsoft Dynamics AX, GP, NAV and SL, Sage 100, 300, 500, SAP Business One, Syspro, Netsuite, Accumatica, Infor TakeStock, FACTS SAP, Oracle, Amazon.com, Legacy Microsoft Dynamics AX, GP, NAV and SL, Sage 100, 300, 500, SAP Business One, Syspro, Netsuite, Accumatica, Infor TakeStock, FACTS Dynamics GP/NAV/AX, MAS 90/200/500, Exact Macola, Legacy barcoding is included in the system Motorola/Symbol/Psion, Intermec, Zebra, Sato, Printronix, Honeywell Motorola, Intermec, Honeywell Motorola/Symbol/Psion, Intermec various custom Cadence OMS, EDI X.12, Axapta, Great Plains Multiple. Cadence provides billing and invoice, along with integration for GL Standard Integration with HandHeld Devices, 2D, 3D and GS1-128 Standard Motorola, LXE, Honeywell multiple MHE s, Open System Architecture for Integration JaggedPeak, OrderLogix QuickBooks, Sage 50 US, Sage 50 CA, Sage 100, Sage 300 Honeywell, Motorola, Intermec Symbol, Motorola, Intermec Sage products, MS Dynamics products, SAP, Simply Accounting, Quickbooks, Epicor, Common ecommerce sites NetSuite, SAP, Oracle, Ross, JDE, etc. Sage products, MS Dynamics products, SAP, Simply Accounting, Quickbooks, Epicor Tally, Quickbooks, Microsoft GP, etc. Motorola, Intermec, LXE, PsionTeklogix,Honeywell Barcode.com, RMS Omega, ScanSource Cisco, Motorola Motorola, Symbol, Intermec ebiznet provides an add on WCS module for conveyors, diverts, carousels Numerous Client Systems Numerous Client Systems Barcode.com, Barcode Planet, ScanSource Symbol, Motorola, Intermec White, Remstar, Hanel, Diamond, FMC, Intelliflex, Hytrol, Rapistan, etc. Several Great Plains, SAP, CODIS, People Soft, IFS, Syspro, Lawson, homegrown systems Several BarTender BarTender Motorola, Intermec, Honeywell Symbol, Motorola, Intermec Dematic, Intelligrated, Hytrol (Bastian), SencorpWhite, Kardex Remstar, Daifuku, Sage, Swisslog, Zebra JD Edwards, Oracle, PeopleSoft, MS Dynamics, Syspro, ROI, Symparell, Infor, SAP, Epicor, QAD, Sage, plus 64 Home Grown Systems Oracle Financials, MS Great Plains, MS AX, MS NAV, Peach Tree, Quick Books, Sage, Solomon has its own barcode system, have also integrated into BarTender Symbol, Motorola, Intermec, Psion, Honeywell Dematic, Kim Controls, Dove Tree, SSI-Schafer, Remstar, White, Interlake SAP, PeopleSoft, Oracle, Great Plains SAP, PeopleSoft, Oracle, Great Plains all Motorola SAP, Manhattan, MS Navision, various legacy systems SAP, Manhattan, MS Navision, various lagacy systems direct sourcing Motorola, Symbol, Datalogic, Intermec, Zebra and others KNAPP, TGW, Dürkopp, Moving AB, Intelligrated, Many legacy and commercial systems OMS, ERP, CRM, e-business, mobile based commerce systems Many legacy and commercial systems several several wide variety Custom Interface ScanConnect for Consumer Barcode Scanning warehouse hardware integration carousels, picking machines, VTL, Diamond Phoenix voice picking NetSuite, Great Plains, Sage, SAP, BottleSoft, Amazon, ebay, Magento, Shopify and many others Sage, Great Plains, SAP, Peachtree, NetSuite, QuickBooks and many others BarTender, Label Vision, Label Matrix, PowerHouse PsionTeklogix, Motorola, Intermec, capatible with all mobile RF data collection devices Numina, WEPCO, Rapistan Demag, Hytrol and many other materials handling solutions Virtually all legacy applications Virtually all legacy applications N/A Motorola, Honeywell, Intermec over 2 dozen vendors.net Assist, Elan, Cispub, Unison Lawson Bartender Symbol, Motorola, Intermec, LXE HK, Many Print and Apply Oracle, Baan, SAP, many others including home grown Oracle, Baan, SAP and others Labelview Symbol, Motorola, Intermec, LXE HK, Fortna, Accusort, AIMS and others 10

11 system integrations PLC/WCS vendor names integrated to? Shipping system vendor names integrated to? Personalization system vendor names integrated to? Other integrations? Worldship, Ship Manager, Proship, Endicia various Shipping is included with the WMS, several other integrations in the field various Cubiscan Allen Bradley, Knapp, generic ConnectShip, Worldship, Clippership custom Cubiscan Multiple PLC, Open System Architecture for Integration Connectship, WorldShip, Fascor TMS, USPS, Endicia, etc. Open Integration with LogiView Visibility, and Cadence Web Access UPS Worldship, USPS Endicia B2B Gateway, various shopping carts Pick to light, Voice Connectship, Proship, FedEx, UPS, USPS provides an add on WCS module for conveyors, diverts, carousels FedEx, UPS, Pitney Bowes, CASI, iparcel, UPS, USPS, Canada Post, Purolator, TNT Express, TMS, OTM, etc. Cubiscan, Bartender custom NextShip custom Various integrations with many other systems. They specialize in warehouse automation Exacta WCS ConnectShip, ProShip, ScanData Datria, Appolis Lightning Pick ADSI, UPS Fortna, Intelligrated, Dematic, QCS, Kiva, Wynright, Dove Tree Connectship, Kewill, Pitney Bose, Integgris, Best Way Cubiscan UPS, FedEx KNAPP UPS, DHL, USPS, Metapack, DAI, Best Way no Cubiscan, carton erectors, lidders, bagging machines, weight scales, dollydizer, AGVs, label applicators, printing devices, robots, pallertizers, cranes etc. wide variety wide variety wide variety Fed Ex, UPS PowerHouse provides a WCS and integration options to support most PLC solutions Shiplynx, Clippership, UPS, FedEx Cubiscan, In-Line Scales, Print and Apply Labeling, MRP, Time & Attendance, Signature Capture, numerous RedPrairie plus numerous major TMS applications N/A.net HK WorldShip, PowerShip, Clippership, Nexxio EDI Dematic, Hanel and others WorldShip, PowerShip EDI 11

12 core functionality Advance shipping notice Receiving Crossdock Quality assurance Value-add servies (list all) kitting, WIP, light assembly Putaway- directed Putaway-random Replenishment to forward picking System slotting Picking methods (list all) FIFO, LIFO, guided picking, wave picking, pick by: code date, lot, bin qty, location, etc. inspection, kitting, labeling, price ticketing, re-configuration wave pick, pick to cart, tote pick, order pick, voice pick, pick to light kitting, manufacturing, WIP, print-ondemand, anything can be setup as a non-stock item and fee associated with it voice picking, pick to light, carousel picking, wave picking, batch picking, zone picking, pick to multi-bin cart, pick to container, pick & pass, load groups, pallet/case/each picking, pick by customer, hybrids of above kitting, reverse logistics RF picking, label picking, label pick confirmation kitting batch, FIFO, LIFO, exp. date, wave picking kitting, assembly, packaging, gift wrap (can use UDFs to create an infinite number of value added services) wave, batch, cluster, pick to light, single order pick, zone picking kitting, work orders, packaging basic order picking, batch picking, cluster picking, zone picking; (all thru wave management) kitting, WIP, maintenance, inspection carousels; pick to light; static pick static pass to dynamic pick to dynamic pass; etc. kitting list, RF, pick to light, pick to display, voice picking, carousel, ASRS, robotic, PerfectPick kitting, WIP paper, batch, pick to light, piece, case Advanced QC & Lot Control, Kitting, Yard Mgt, Labor Mgt, Advanced Analytics & Dashboards directed picking, random picking, pick to light, pick to carosousel, pick to tote, pick to cart, rfid, pick to carton price picking, case picking, pallet picking Yes pick to light, pick by voice, goods to person picking, RF picking, robot picking, Pick-by-Vision Manhattan s Scope Supply Chain Optimization; Manhattan s Scale ; Trading Partner Mgmt. kitting, gift wrap, monogramming, WIP and more wide variety of convention pick methods and more advanced pick methods including pick to cart, zone, voice, pick and put to light thru integrators, etc. variety of methods: case, order, pick to cart, wave, voice, carousels, etc. kitting, WIP, order add on, labeling, repack, user defined RF directed, paper, label, pick to light, carousel, voice user-configurable services by any unit of measure, by order, bulk, cluster, zone, pick & pass, list pick, paper, RF, voice.net Yes pick to box, pick and pass, zone picking, pick to cart, pre-cubing, case picking, pallet picking, bulk picking Yes pick to box, pick and pass, zone picking, pick to cart, case picking, pallet picking, bulk picking, waves 12

13 core functionality Small package carriers LTL/TL shipping Returns Support multiple warehouses Areas for use of barcode (list all) Areas for RF use (list all) FedEx, UPS, USPS receiving, returns, shipping receiving, shipping, bin moves, packing FedEx, UPS, USPS, Can Post, LTL carriers inbound, outbound, inventory control (whole warehouse) inbound, outbound, inventory control (whole warehouse) All Major Carriers receiving, returns, QC, put-away, production picking, production receiving, kitting, customer order picking, packing, shipping receiving, returns, QC, put-away, production picking, production receiving, kitting, customer order picking, packing, shipping FedEx, UPS, USPS, regional carriers all operations in warehouse to include receiving, putaway, cycle count, inventory management, picking methods, staging, shipping and document management all operations in warehouse to include receiving, putaway, cycle count, inventory management, picking methods, staging, shipping and document management FedEx, UPS, USPS, DHL receiving, shipping, moving, FPR, kitting, returns, packing receiving, shipping, moving, FPR, kitting, returns FedEx, UPS, USPS receiving, returns, putaway, picking, loading, movements receiving, putaway, moves, physical inventory, cycle counting, picking, loading, accessorial charges, ship confirmation, inquiry FedEx, UPS, USPS, iparcel, Canada Post, Purolator all warehouse operations - including inbound purchase order checkin, putaway, inventory cycle counting, outbound order processing all warehouse operations - including inbound purchase order check-in, putaway, inventory cycle counting, outbound order processing FedEx, UPS, USPS, DHL receiving, allocation, picking, counting, replenishment; deplenishment; picking; kitting: QC/pack; shipping; inspection; etc. receiving, allocation, picking, counting, replenishment; deplenishment; picking; kitting: QC/pack; shipping; inspection; etc. FedEx, UPS, USPS receiving, putaway, picking of a replenishment from reserve, putaway of a replenishment to a primary, cycle count, picking, consolidation and trailer loading using an RF handheld device; hot pick, hot put, hot transfer receiving, putaway, picking, cycle count, inventory moves (replenishment, hot pick/put), consolidation, trailer load FedEx, UPS, USPS, LTL through ADSI receiving, putaway, picking, shipping receiving, putaway, picking, shipping FedEx, UPS, USPS, DHL receiving, returns, putaway, pick, pack, ship, kitting receiving, returns, putaway, pick, pack, ship, kitting UPS, FedEx 4 4 receiving, returns receiving UPS, USPS, DHL, FedEx all all all major small package carriers all aspects of warehouse processes including receiving, marking, put away, replenishment, picking, pack confirm, shipping, returns, inventory cycle counting, etc. full function RF for bar code applications listed Fed Ex, UPS receiving, picking, returns FedEx, UPS, USPS; all major parcel carriers and shipping methods all warehouse and inventory functions all warehouse and inventory functions FedEx, UPS, USPS, TNT, DHL, ATS, LSI, Purolator all functions all functions.net FedEx, UPS, USPS receiving, putaway, replenish, pick, pack, ship, returns, cycle count receiving, putaway, replenish, pick, pack, ship, returns, cycle count FedEx, UPS, USPS receiving, putaway, replenish, pick, pack, ship, returns, cycle count receiving, putaway, replenish, pick, pack, ship, returns, cycle count, re-warehousing 13

14 inventory control Min/max Lot # control Dynamic allocation Cycle counting Physical inventory optional modules Yard management Slotting Labor management Cartonization Inventory forecasting Inbound transporation/ scheduling Other modules (list all) 4 4 EDI, ecomm fulfillment, work flow, web portal for 3pl clients, doc mngt, and a full TMS 4 supply chain intelligence, dock scheduling, parcel/ LTL shipping, inspections, wave management, document/image management, EDI many options including ecommerce, 3PL billing, manufacturing work orders and MRP, shop floor, purchase orders, direct store delivery, container asset tracking, export documents 4 3PL billing, auto allocation, import/export, EDI integration, application program interface (API) light manufacturing, procurement, order management, executive dashboard, eportal, cartonization 4 4 lot and serial # control; FIFO; LIFO; expired parts mgmt 4 4 historical metrics and pending tasks 4 4 viewable through dashboard activity based billing & costing (ABBC), transportation management (TMS), collaboration, yard management (YMS), container terminal management (CTMS), reverse logistics & warranty management (RLWM) advanced analytics, alerts, recall, asset management 4 work order management, asset management planning and forecasting, and vendor managed inventory 4 Manhattan s Distributed Order Management ; Manhattan s Scale supply chain architected for logistics execution; Manhattan s More optimized platforms remote net/ecommerce, package tracking, Pedigree, wireless warehouse, document management production, dock manager, activity management, labor tasking 4 4.net 4 4 third party billing 4 4 toolkit configuration utility 14

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