Customer Program Management. Add value to logistics

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1 Customer Program Management Add value to logistics

2 Add value to logistics Hand in hand with the opportunities offered by globalisation for companies that operate on a worldwide basis, there has also been an increase in the complexity of the supply chain and the movement of materials along it. In order to provide customers with a higher overall degree of transparency and control throughout transactions, DHL Danzas Air & Ocean offers a range of unique value-adding services linked primarily to international transportation in the form of Customer Program Management (CPM). Operating within a worldwide network of dedicated CPM Control Towers, Customer Program Management provides experienced, customer processfocused Programme Managers, Supply Chain Managers, and Supply Chain Coordinators with an extensive toolkit of applications. These applications have been bundled and integrated to support varying degrees of supply chain complexity within three distinct categories. Customer Program Management manages logistics-related data, integrated logistics processes and data visibility from inception to completion of customer transactions. In addition, CPM implements new customer-facing processes and supplychain process improvements.

3 DHL Danzas Air & Ocean Extra scope in logistics management Shipment Level Transportation Plus. This is a standardised, easily implemented systembased package directed towards small and medium-sized customers. It comprises a defined set of resources, reports and tools to alert and inform customers of logistics events relating to their shipments. Transportation Plus offers ongoing electronic monitoring and information services for more effective overall business management. Order/Item Level Ocean and Air Cargo Management. Ocean and Air Cargo Management is a more comprehensive supply chain management programme directed towards medium and large customers with a standard profile that is quickly implemented. Ocean and Air Cargo Management provides you with realtime visibility at the order and item level and management of transactions from vendor booking to delivery to consignee. Customised Logistics Management Services. Directed towards large and multinational customers, these individually customised programmes are integrated into customer supply chain management processes and configured to respond very specifically to customer needs. These programmes may involve a variety of value-adding services, such as Transportation Management; Order Management, Vendor Management, and Buyers Consolidation with Supply Chain Event Management.

4 Services for added value Each of the three Customer Program Management packages consists of an individual configuration of tried and tested management programmes. The basic building blocks of CPM include: Order Management Managing the supply chain in line with the customer s business rules and the terms and requirements of the customer s order LLP Management (Lead Logistics Provider) Managing the processes and performance of the logistics services providers used within the customer s defined network Vendor/Supplier Management Managing and evaluating supplier performance against purchase order requirements Supply Chain Event Management Monitoring key logistics events against customer-defined benchmarks for exception management and measuring supply chain performance Transportation Management Direction of the customer s logistics resources based on the needs of the customer s transactions Buyers Consolidation Management of multiple supplier shipments at origin consolidation points to reduce the number of smaller shipments and optimise transportation costs

5 DHL Danzas Air & Ocean Towards transparency The core functions are complemented by a number of additional functions that provide customers with increased transparency and control over the progress of transactions: Transportation Network Design and Modelling Information Exchange/Data Integration Cross Dock/Merge in Transit/Vendor Managed Inventory Documentation Estimated Total Landed Cost Carrier Contract Management Freight Payment/Audit Trade Compliance DHL Danzas Air & Ocean has the knowledge, experience and resources to provide you with just the right solution whatever your needs.

6 Danzas Management Ltd Peter Merian-Strasse 88 P.O. Box CH-4002 Basel (Switzerland) Phone +41 (0) Fax +41 (0) DHL: We move the world. Danzas, global leader in air and ocean freight, DHL Worldwide Express, global leader in air express, and Deutsche Post Euro Express, European leader in parcel delivery, have joined under the name DHL to offer you more performance, more service and more options in more than 220 countries and territories. Communications 5/2003 e Danzas Management Ltd Photos: Tobias Sutter/Ursula Sprecher

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