TAPS - A Lifelong Remembered Memorial

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1 NAVPA Conference 2014 TRAGEDY ASSISTANCE PROGRAM FOR SURVIVORS TAPS National Headquarters Arlington, VA TAPS (8277)

2 TAPS Mission The mission of TAPS is to honor our men and women who have made the ultimate sacrifice in service to America, both in and in support of the military mission, by caring for all those they loved and left behind. C O P I N G W I T H C A S U A L T I E S 2

3 TAPS History TAPS founded with the support of SECDEF and SECVA, benchmarking the best peer based support programs in America. TAPS is recognized as a Veterans Service Organization; the Chairman, JCS Shalikashvili directs the Services to connect all surviving families with TAPS. TAPS is the only private organization at the Pentagon Family Assistance Center with the Red Cross after the 9/11 attacks TAPS reaches 25,000 survivors in its care Chairman, JCS Mullen calls TAPS the Gold Standard in care for the surviving military family TAPS and USMC formalize protocol followed by USN, USAF, USCG, NG, VA, DynCorp 2014 TAPS celebrates 20 years of caring for the families of America s Fallen Heroes. C O P I N G W I T H C A S U A L T I E S 3

4 TAPS Core Services PEER BASED EMOTIONAL SUPPORT Peer Mentor Network Supporting the bereaved through a network of peer mentors. Mentors are trained volunteer survivors who have also lost a loved one and are now standing ready to reach out and support others. Military Survivor Seminars, Retreats, and Good Grief Camps Seminars and retreats for adults and Good Grief Camps for children and teens in locations across the nation (and internationally), giving survivors the opportunity to share, grown, and help each other heal. TAPS Online Community Providing secure chat rooms, message boards, blogs, peer group discussion sites, social media outlets, and an extensive website at C O P I N G W I T H C A S U A L T I E S 4

5 TAPS Core Services NATIONAL MILITARY SURVIVOR HELPLINE 24 Hour Access Answered live since October 1994, TAPS support is available any time of the day or night. Some of the most challenging times for survivors are during the nighttime hours. Website Live Chat Feature TAPS now offers visitors to our website the ability to immediately connect with our Helpline staff through a live chat feature to address questions, find information, and connect with resources. Grief and Trauma Support TAPS has dedicated peer professionals as well as access to leading experts in the field of grief and trauma to assist survivors who contact us. C O P I N G W I T H C A S U A L T I E S 5

6 TAPS Core Services COMMUNITY BASED GRIEF SUPPORT Counseling Connections TAPS facilitates connection to free and unlimited grief counseling services for all who are grieving a Navy death through our partnership with VA Vet Centers, the Give an Hour program, and grief specialists through the Association of Death Education and Counseling who offer pro-bono volunteer services. Community Based Support Services TAPS provides all survivors with a personalized directory of carefully researched bereavement resources and support groups in their local communities. Survivors can review and find comfort right in their home town. TAPS Care Groups TAPS Care Groups are regular, informal gatherings of survivors located in communities across the nation. Groups are co-facilitated by a TAPS Peer Mentor and a grief counselor. C O P I N G W I T H C A S U A L T I E S 6

7 TAPS Core Services CASE WORK ASSISTANCE Advocacy TAPS serves as an advocate for families through research, problem solving, private and public agency networking, and issue resolution/referral. Legal and Financial Assistance Through connection with various non-profit agencies, Military Spouse JD Network and others, TAPS can connect survivors to needed professional advice and assistance. Educational Opportunities TAPS connects children of service members to information and case work assistance to access available benefits for continuing education. C O P I N G W I T H C A S U A L T I E S 7

8 Why It Works TAPS is survivors helping survivors heal. The power of peer connection sustains itself over a lifetime. TAPS is connected to the leading grief and trauma resources and care across America AND connected to the military community. The TAPS Peer Support Network provides a one-on-one connection with a trained survivor and various forums to connect and find understanding, hope, healing and a place to honor their loved ones. C O P I N G W I T H C A S U A L T I E S 8

9 What newly bereaved survivors receive: Trained Peer Mentor for personal support. Resource Kit of grief materials to help cope. Connection with free/unlimited grief counseling. Lifetime subscription to TAPS Magazine with articles about coping and healing. Invitations to regional/national support programs. 24/7/365 access to peer based support and care. Case assistance with federal, state and local issues. Access to emergency financial assistance. Anniversary and holiday cards. enewsletters offering inspiration. Online community including chat rooms, blogs, list serves, social networking. Personally researched community based support group listing. C O P I N G W I T H C A S U A L T I E S 9

10 By the numbers 228,380 Calls to date to our Military Survivor Helpline with staff responding 24/7/365 continuously since October Average number of incoming survivor calls per day in Average number of outgoing survivor calls per day in Minutes - Average time spent with a new survivor on the first call Number of direct support services provided for the new survivor (including a peer mentor, counseling appointment, case work assistance, personalized bereavement resource report, care package) TAPS Staff: (61 are military survivors or family members, all with advanced education and training) Minimum contact per year TAPS with each survivor (including the magazine, cards, invitations, messages of hope and inspiration, e-newsletters, chats) $7.5M Annual funding (from CFC, annual gala, foundation grants, private donations) $0 Cost to the taxpayer! C O P I N G W I T H C A S U A L T I E S 10

11 By the numbers (2013) 111,845 TAPS journals with grief support resources sent to families of the fallen, counselors, chaplains, commanders and others. 16,098 Anniversary cards sent with personal note to survivors. 19,067 Calls to the TAPS National Military Survivor Helpline. 8,760 Hours that the National Military Survivor Helpline was operational and answered live (24/7/365). 4,037 Surviving loved ones connected to TAPS, either by direct referral from DOD or by self referral on the website. 5,820 Case work inquiries addressed and resolved, including legal, financial, benefits, autopsy, line of duty reports, casualty case questions, etc. C O P I N G W I T H C A S U A L T I E S 11

12 By the numbers (2013) 1,116 Surviving loved ones connected to free and unlimited clinical grief counseling. 1,005 Personalized, researched community based care reports on local area support resources. 26 Events held, including seminars, retreats, and camps. 2,668 Adults who attended a TAPS event to find hope and healing. 1,093 Children who attended a Good Grief Camp or Camp Out. 45 Peer Professional (Survivor) staff at TAPS 14 Military Family member staff at TAPS C O P I N G W I T H C A S U A L T I E S 12

13 2013 New Survivors SERVICE REFERRAL SELF REFERRAL TOTAL ARMY MARINE CORPS NAVY AIR FORCE USCG/OTHERS TOTAL TO TAPS new survivors per day in C O P I N G W I T H C A S U A L T I E S 13

14 MOA With TAPS Memorandums of Agreement signed with USMC on February 3, 2010, with USN on May 17, 2011, with USAF on October 7, 2011, with the Coast Guard on March 14, 2013, with National Guard on December 6, 2013 and with the VA on May 23, C O P I N G W I T H C A S U A L T I E S 14

15 How the MOA Works: Casualty Assistance Calls Officer (CACO) informs the surviving family that support is available for them that is peer based, long term, free of charge. Survivor signs a consent form authorizing information to be given to TAPS. [Almost all families request this support and care.] Upon receipt of information, TAPS immediately: sends a personal, handwritten note of condolence, schedules time to personally talk with the family, sends a care package filled with important resources and items offering comfort. C O P I N G W I T H C A S U A L T I E S 15

16 Eligibility Criteria 1 2 KILLED IN ACTION - Means died in combat, in hostile engagement. This excludes training accidents, suicides, illness, and all other non-service connected deaths. LINE OF DUTY- Refers to all service connected deaths, including training accidents, combat-related, suicides, illness, but excludes non-service connected deaths ACTIVE DUTY- The use of this term is used by many scholarship funds but excludes those who died in the Guard or in the Reserves in a non-federal status. SCHOLARSHIP- Money set aside to pay tuition and other school expenses by a federal, state or private organization. WAIVER- Many states offer this non-monetary scholarship which waives payment of fees and tuition (and sometimes offers room, board and books). Does not cost the states anything, but gives free tuition to the families of the fallen. DEPENDENT- Refers to a spouse, child or stepchild who is a DOD ID card holder, yet many states exclude step-children even if they are DEERS eligible. DIED VS. KILLED Many scholarships use these critical terms interchangeably. Died includes all manner of death, while killed implies a hostile act. C O P I N G W I T H C A S U A L T I E S 16

17 JOHN FRY SCHOLARSHIP Who is eligible? Surviving children and spouses of those who die in the line of duty on or after 9/11/01 A child may be married or over 23 and still be eligible Spouses lose eligibility after 15 years or remarriage What is covered? Full in state tuition (up to $17,500 a year) Up to $1,000 a year in books BAH for an E-5 with dependents in the zip code of the school Eligible survivors: Are entitled to 36 months of benefits at the 100% level May use the benefit until his or her 33 rd birthday Are not eligible for the Yellow Ribbon Program How to apply: VA form Dependent Application for VA Education Benefits for Chapter 33 Application may be completed online C O P I N G W I T H C A S U A L T I E S 17

18 DEA (CHAPTER 35) Who is eligible? A spouse or child of a Veteran who died as the result of a service-connected disability A spouse or child of a Veteran who died from any cause while such permanent and total serviceconnected disability was in existence. A spouse or child of a servicemember who died while on active duty of any cause Children can use between the ages of Spouses have 10 years from date of death if service member died of a SCD or 20 years if died while on active duty What you will receive? A set rate of $1,003 a month for 48 months (this is not paid during breaks) How to apply: VA form Dependent Application for VA Education Benefits for Chapter 35 Application may be completed online C O P I N G W I T H C A S U A L T I E S 18

19 IRAQ AND AFGHANISTAN PELL GRANTS Who can get an Iraq and Afghanistan Service Grant? You are not eligible for a Federal Pell Grant based on your expected family contribution Your parent or guardian was a member of the US armed forces and died as a result of military service performed in Iraq and Afghanistan after the events of 9/11 You were under 24 years old or enrolled in college at least part- time at the time of your parent s death How Much money can you receive? Up to the maximum amount of the Federal Pell Grant- $5, this year Amount cannot exceed your cost of attendance for that award year C O P I N G W I T H C A S U A L T I E S 19

20 STATE TUITION WAIVERS C O P I N G W I T H C A S U A L T I E S 20

21 Case Example Sent to deceased service member. Sent to parent s home, not wife/child s home. No acknowledgement of the death. Delay in receipt of education benefits. TAPS was able to resolve education benefits for this family! C O P I N G W I T H C A S U A L T I E S 21

22 TAPS and the Armed Forces TAPS honors our fallen Service Members by ensuring that the loved ones they may leave behind are not forgotten. Together, we can help each other heal TAPS C O P I N G W I T H C A S U A L T I E S 22

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