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1 Industry Information 2014

2 Oxnard Facility

3 Index Restoration facilities West Covina: 537 South Glendora Avenue West Covina, CA Ventura: San Diego: La Jolla: 1601 Ives Avenue, Unit E Oxnard, CA Convoy Street San Diego, CA La Jolla Boulevard La Jolla, CA (Fax) ABOUT US PAGE 5 EXPERIENCE AND TRUST PAGE 7 Proper Equipment PAGE 9 Large CAPACITY PAGE 11 Diverse Services PAGE 12 UNIQUE SPECIALTIES PAGE 14 couture & collectibles PAGE 16 advanced technology PAGE 18 responsive & Responsible..... PAGE 20 billing/pricing/satisfaction... PAGE 23 Lancaster Ventura County Ventura Los Angeles County Oxnard Malibu Santa Monica Los Angeles West Covina Coverage Area Long Beach Orange County Newport Beach San Clemente 3

4 West Covina Cleaners

5 About Us History of West Covina Cleaners West Covina Cleaners was founded in Richard Canzoneri bought the company in 1972 and quickly started expanding the business to offer high quality laundry and dry cleaning services. The family business continued to grow and expand over the years. In 1985 Don and Rosa Canzoneri took over the family business and added restoration services in In 2007, West Covina Cleaners joined FRSTeam and has become one of the largest restoration cleaners in the nation. FRSTeam by West Covina Cleaners, along with FRSTeam Ventura, are Certified Master Dry Cleaners and provide the finest in garment restoration services. A nationwide leader in the restoration of fabrics damaged by fire, water or mold, FRSTeam by West Covina Cleaners has serviced over 15,000 restoration customers since By 2012 it had become obvious that the growth of FRSTeam by West Covina Cleaners could no longer be maintained without a significant increase in capacity and bringing most specialty services in-house. Don s research for his best strategic move resulted in only one choice, Margaret s Cleaners of San Diego. The acquisition was completed in early Don, Rosa, and Kristen Canzoneri have been retained in various capacities by the newly formed corporation. All existing West Covina Cleaners staff have been retained, as well as the original facilities. Adding Margaret s Cleaners award-winning plant and trained specialists now make FRSTeam by West Covina Cleaners the largest and most capable restoration service provider in the western United States. History of Margaret s Cleaners Margaret s Cleaners is owned and operated by the Horst family. The family has been in the dry cleaning industry for four generations with seven family members active in the business. Margaret s is one of the largest dry cleaners in southern California and one of the largest couture cleaners in the United States. They have locations in La Jolla, Del Mar, San Diego, Newport Beach, Las Vegas, and West Los Angeles. The Margaret s family of businesses includes a couture division catering to the who s who and over 180 retailers and department stores, a hotel valet division servicing over 50 hotels and resorts, a national service center providing cleaning and repair to design houses, and a luxury wardrobe storage and valet service division entitled Garde Robe. Margaret s Cleaners has won many awards, such as National Plant Design Award, the nation s first 5 Star Certified Couture Cleaner, Best Family Owned Business, and over 25 other Best Of awards for their cleaning and bridal care services. FRSTeam by West Covina Cleaners Today Western United States largest textile restoration company Over 50,000 square feet of production space Storage capacity for over 225 households Over 150 employees Serving the restoration and cleaning needs of Los Angeles County, Ventura County and Orange County regions Exclusive access to Margaret s The Couture Cleaner couture and their award-winning specialty services Patent Pending Technology Four strategically located regional production facilities to provide quick response Twenty-two treatment rooms Nineteen company pickup and delivery vehicles In-house specialty services include trained staff and specialty equipment to process: leathers, purses, shoes, drapes, blinds, alterations, re-knitting and couture garments

6 Oxnard

7 Experience & Trust Meet the Management Team FRSTeam by West Covina Cleaners is owner operated. The management team includes Don and Rosa Canzoneri, Chuck Horst and Jan Bohn. They are unmatched for their experience in the industry and depth of knowledge in handling the most difficult of restoration projects. FRSTeam places an emphasis on quick response, superior work, and dedication to customer satisfaction. Cleaning and Technical Staff With over 30 trained professional cleaners and specialty staff, the technical team at FRSTeam by West Covina Cleaners and Margaret s is unrivaled for its ability to handle the most difficult restoration jobs and specialty items. In addition to the general cleaning staff, a wide range of highly-trained specialists assure successful restorations of all types of items and completely satisfied customers. Multiple members of the cleaning staff have been with us for over 25 years and have contributed significantly to our success. In-house specialties include: Leather cleaning Leather refinishing & dyeing Handbag cleaning Master cobbler & leather repair Drapery & blind cleaning Window covering installation & repair Fine table & bed linens Doll cleaning & restoration Wedding & beaded gowns Mold & mildew restoration Alterations & re-knitting Couture garments of all types Jan, Don, Rosa, & Chuck Service Provider to Retailers The specialty service component of FRSTeam, Margaret s thecouturecleaner, is the nation s largest Gown Restoration retailer service provider. Margaret s is the cleaning and repair service choice for fine retailers and department stores including Nordstrom, Saks Fifth Avenue,, Giorgio Armani, Gucci, Chanel, St John, Valentino and over 180 retailers throughout Southern California and Las Vegas. Through our thecouturecleaner brand, we are the national service provider to Tory Burch, supporting their warranty cleaning and repair for all types of garments, shoes, handbags, and accessories. Trusted by retailers and design houses to restore damaged merchandise to like new condition, Margaret s has the experience to significantly reduce the size of many claims by restoring, as opposed to replacing, specialty items that would typically be considered as total loss. Handbag Restoration Bridal salon roof collapse, 110 dresses damaged 108 dresses saved

8 San Diego

9 Proper Equipment Not all restoration jobs are the same. Each require differing expertise along with a diverse range of technologies and equipment. The temperature of the fire, presence of food or plastic and other factors, all affect the type of treatment that is best suited. FRSTeam by West Covina Cleaners employs the nation s broadest spectrum of cleaning and remediation technologies with specialized experts on staff to utilize each to their fullest. With over $10M invested in four state-of-the-art facilities, FRSTeam uses the most current, diverse, and effective techniques customized for each restoration job to assure the finest results. Ozone An effective treatment for smoke odor is the proper use of ozone. This triatomic molecule can effectively break down the carbon in the soot to safely dissipate leaving the article odor free. However, ozone must be properly applied with the appropriate concentration and time to safely remove the odor without inducing damage to some garments. Only properly trained technicians administer ozone treatment at FRSTeam, producing damage-free results. Hydroxyl Ozone remains an effective smoke removal technique for many applications, but does have limitations. Wet items cannot be treated with ozone. Leather, rubber, and living organisms also limit its use. A non-toxic green alternative is treatment with Hydroxyl. FRSTeam by West Covina Cleaners utilizes Hydroxyl when ozone is not the best choice, as for a rush emergency order of wet garments. Vaportek An additional non-toxic odor treatment solution is Vaportek, a dry vapor solution which is safe on all types of materials to remove smoke and other odors. Vaportek is an effective tool in our arsenal of odor mitigation techniques. An advantage to working with the region s largest restoration professional, is access to the widest variety of cleaning technologies. No single system is best suited for all jobs. With immediate access to all cleaning technologies available, you can be sure of the best, most effective, and responsive results. SOLVONK4 The state-of-the-art in green dry cleaning is SOLVONK4 by Kreussler of Germany. Not only is K4 an environmentally friendly solvent, it is also very effective in smoke odor removal. This cleaning system is the best choice for many heavy soot applications. DF2000 As the first organic cleaning solution, this hydrocarbon solvent remains a workhorse in the industry. DF2000 is very effective in smoke odor removal and can be used on most garment types. Green Earth The second generation of green cleaning took great strides in environmental sensitivity, but somewhat compromised its ability to remove soils and odor. However, Green Earth remains an effective tool in the FRSTeam arsenal to clean very delicate items with exquisite beading and painted surfaces. With the proper know-how and technologies, the most delicate articles can often be perfectly restored. Remediation Cleaning Technologies Fungicide Just removing the surface discoloration from mold is not sufficient. A properly applied fungicide treatment can effectively annihilate mold and mildew on all types of garments and accessories including fur, leather, suede, and other generally non-treatable articles. FRSTeam by West Covina Cleaners is one of just a handful of service providers in the United States licensed to utilize this technique. Proprietary An acceptable remediation technique for a wool garment may not be suitable for restoring a fine leather handbag. FRSTeam s cleaning and technical staff have developed numerous application-specific techniques to effectively restore garments and accessories that would often be discarded as total loss by other service providers. In short, FRSTeam reduces the value of the claim and often salvages cherished family heirlooms. Green Jet For garments where the most delicate cleaning is required, Green Jet is a must. Fur, suede, and garments with feathered and delicate embellishments, can all be cleaned in this non-immersive aquabased dry cleaning system. FRSTeam by West Covina Cleaners is one of only a few restoration cleaners nationwide employing the Green Jet technology. Sanitone The cleaning technologies briefly stated above describe the solvents used and their application. As a Certified Master Dry Cleaner of Sanitone, only the finest soaps, detergents, additives and finishes are used. FRSTeam by West Covina Cleaners is one of a select few in Southern California that meets the standards required by Sanitone. These standards assure the crystal clarity of the cleaning solutions through constant filtration and distillation. Wet Cleaning Restoration work involves both dry cleaning and wet cleaning techniques. Wet cleaning is done in small batches to prevent cross contamination between jobs. Only the finest detergents are used, including Sanitone and Tide Free for an allergen free alternative

10 West Covina

11 Large Capacity Production With four production facilities, 22 treatment rooms, eight dry cleaning machines, and over 50,000 square feet of productive space, FRSTeam by West Covina Cleaners is the largest restoration cleaning specialist in the western United States. Their facilities are not only large enough to handle the biggest jobs, but award-winning for their design and advancement in technology. (Plant of the Year, American Dry Cleaner). Storage Professionally engineered and dedicated storage capacity is a must to properly store wardrobes until the home is made ready for delivery. FRSTeam s positive pressure dust-controlled storage facilities have the ability to properly store the garments and textiles for 225 households. Wardrobes are maintained dust free and ready for expedited delivery in both the Los Angeles and Ventura County facilities. Fleet FRSteam has 19 delivery vans staged in four different counties, ready to respond quickly and effectively to almost any scenario, including a significant catastrophy involving multiple simultaneous jobs. Staff FRSTeam by West Covina Cleaners, along with Margaret s family of businesses, have a combined staff in excess of 150 skilled and trained garment care experts. With the largest garment care and restoration staff in the western United States, they are ready to assist with the largest losses and maintain the highest level of quality and responsive service. San Diego Production Total Fleet Includes 19 vans Benefits: San Diego Oxnard West Covina La Jolla Four plants 150 employees 19 delivery vans 22 treatment rooms 50,000 square feet of production space 8 dry cleaning machines Storage for 225 households Patent Pending Technology

12 Diverse Services Estimates FRSTeam gladly provides detailed estimates from either an on-site visit from one of our trained estimators or from detailed site photographs. An itemized count, breakdown by service, and location are provided to aid in the analysis. Estimates are provided within 48 hours for a nominal fee that will be applied to the job if FRSTeam is engaged to perform the cleaning services. In most cases, estimates are provided with a not to exceed guarantee. Don Canzoneri is the lead estimator with over 25 years of restoration experience. Storage Since recovery from a disaster can often take a significant amount of time, FRSTeam has multiple large storage facilities dedicated to storing jobs of any size and scope. The combined storage capacity of these facilities is in excess of 225 households of restored items. The unique positive pressure environmental control assures the clothing is maintained free of outside dust or contamination from other areas of the building. All facilities have monitored alarm security and are fully sprinklered. Lead Estimator Don Canzoneri Other Odors FRSTeam by West Covina Cleaners has seen it all. With a wide range of equipment, technology, and experience, we are well-positioned to succeed in almost any odor removal scenario. We will be glad to discuss the specifics of your immediate challenge and propose a recommended course of remediation. In addition to fire and smoke-related issues, there are numerous additional causes that may result in odor damage to textiles. The illustration highlights some of the types of odor damage that FRSTeam has successfully treated. Pets Wild Animals Farm Animals Tobacco Garbage Common Removable Odors Fire & Smoke Cooking Odors Tear Gas Paint Fish & Seafood Mold & Mildew Sewage West Covina Storage San Diego Couture Storage Oxnard Storage 12

13 Fire, Smoke, Soot FRSTeam understands that different smoke or fire losses require different approaches to restoration. Our smoke and fire damage restoration services are designed to achieve the best possible results. As described throughout this brochure, FRSTeam by West Covina Cleaners offers the most comprehensive, responsible, and costeffective solutions. Water Time is of the essence in water damage situations. FRSTeam greatly minimizes the impact of a loss with prompt response and comprehensive services. With on-hanger site removal (to prevent color dye transfer), restorative drying and stabilization, and quick response cleaning, costs are minimized by preventing further damage. Dye bleed stripping can be considered for remediation of high-value heirloom and collector items. Weekend pickups and a large strategicallyplaced fleet make the difference in waterdamage situations. On-site water extraction for soaked fine rugs is also provided. Water damaged leather purse Mold As one of only a few Certified Master Technicians for a proprietary fungicide treatment, FRSTeam by West Covina Cleaners offers the newest and most effective mold abatement service for textiles. Cloth, leather, fur, shoes, handbags, luggage, window coverings, and all types of soft goods can be successfully mitigated with this proprietary technology. Knowledge and procedures, combined with the recommendations of industry hygienists, ensure the best results in mold remediation. Jacket stiff with mold & mildew Original soft, supple texture restored

14 Unique Specialties Draperies, Blinds and Tapestries Draperies, blinds, tapestries, soft and upholstered valances are all professionally cleaned by FRSTeam s window covering specialists. With specialty cleaning machines for delicate and rubber backed draperies, drapery pleaters to control shrinkage, and ultrasonic blind cleaning machines, FRSTeam successfully restores most window coverings, including removal of water rings. Services include takedown, rehang, and rod adjustment. In the case of sun rot and blackout lining failure, FRSTeam offers drapery replacement service. A full time drapery installer is on staff to assure that the most difficult window covering jobs are performed flawlessly. Before Drapery & Blind Specialists After Leather and Suede Leather and suede garments are typically not handled in-house by restoration cleaners. FRSTeam s specialty cleaning division, Margaret s The Couture Cleaner, is by no means a typical restoration cleaner. This leather cleaning service is renown, comprehensive, and effective. As the service provider to the majority of high-end retailers throughout Southern California, including Rodeo Drive, Margaret s handles the finest leather articles and performs complete refinishing and in-house redyeing when necessary. Chanel, Loro Piana, Gucci and numerous other retail stores trust Margaret s to service, maintain, and restore their finest articles. A particular specialty is the complete remediation of mold and mildew on leather and suede items. Leather & Suede Specialists Handbags and Shoes Handbags and shoes that require thorough cleaning and/or refinishing are also handled by Margaret s. With full-time handbag and shoe technicians on staff, including a master cobbler, no restoration project is beyond FRSTeam s capabilities. Margaret s CleanByMail service is relied upon by customers from across the nation to maintain and restore the finest of handbags. Their broad scope of services range from light surface cleaning to complete refinishing. Relining, zipper replacement, and strap modification are frequently performed repairs. Shoe & Handbag Specialists 14

15 Rugs Rugs are often the most severely affected textile during a disaster. Soot will eventually settle on the floor, water damage will often singularly effect rugs, and foot traffic during the initial stages of the disaster recovery makes matters worse. Rugs have a wide variety of manufacturing methods and values. FRSTeam recognizes the diversity of rug types and employs the appropriate level of cleaning sophistication. Services range from conventional extraction methods for less expensive rugs to the most delicate of hand cleaning for estate-quality textiles. When needed, FRSTeam consults the nation s leading rug cleaning experts to evaluate and individually process the finest rugs. On-site water extraction is provided when rugs are drenched. Rug Specialists Mold and Mildew Mold and mildew severely damages textiles if left untreated or improperly processed. After years of research for an effective treatment, FRSTeam by West Covina Cleaners is now uniquely able to offer a resolution for most mold and mildew situations, including leather, suede, fur, handbags, and shoes, in addition to all types of garments and textiles. Mold and mildew restoration on high-value articles can be a cost-saving alternative to total loss. Please inquire for additional information on this proprietary service. Mold & Mildew Specialists Alterations and Reknitting Insurance claims come in all shapes and sizes. Damage to textiles can result from insects, mechanical stress, and improper cleaning attempts. We are often asked to repair holes and snags, replace beads and sequins, and perform other repairs on fine knit articles, vintage collector textiles, and evening wear. Our alteration and reknitting service is second to none nationwide. Experts of all types are on staff and ready to assist. Reknitting & Reweaving Specialists

16 Couture & Collectibles Couture A single couture or high-fashion clothing item can easily approach the price of a modest car. Haute couture articles often cost as much as a fine sports car. Obviously, for such high-valued items, specialized attention is warranted. Through our Margaret s The Couture Cleaner division, the most exquisite of garments can be handled with confidence. As the service provider to Nordstom, Neiman Marcus, Saks, Chanel, Gucci, Giorgio Armani, and over 180 fine retailers in Southern California, Margaret s is the best choice to restore all types of couture clothing and accessories. Evening Wear & Embellished Evening wear, including, for example, bias cut satin gowns, are not well suited for conventional restoration techniques and require special delicate treatment. Articles with sequins, beads and appliqués, such as St. John, require special care. With Green Earth, GreenJet, Hydroxyl, Vaportek, and other proprietary cleaning and treatment techniques, FRSTeam by West Covina Cleaners is uniquely positioned to handle such delicate items. Restored $42,000 Dress Hand Cleaning Beaded Gown Uniforms Military uniforms, letterman s jackets, and other cherished memorabilia can be difficult to clean and are often not in the best of shape even before the disaster. With generations of heritage at stake, total loss should be the last resort. Vintage Textiles suffer diminished durability with age. Fibers become brittle, skins dry out, and dyes become more susceptible to color loss. Oxidation, sunlight exposure, and temperature extremes can make it even more challenging. However, vintage clothing and textiles are highly desirable as they provide a window to a time gone past. Restoring and maintaining items exposed to disaster conditions can make the difference and result in a raving fan. Civil War Uniform Restoration...Priceless Vintage Yellowed Silk Wedding Gown 16

17 Couture, collectibles, and specialty care are exclusively provided by Dolls Collectible dolls can be both valuable and sentimental. Porcelain, plastic, delicate construction, and high density bodies make the cleaning and odor removal difficult. FRSTeam has developed proprietary treatments to restore dolls of all types. On staff is a professional doll maker with over 20 years of experience to assist with the reconstruction of the most severely damaged dolls. Over 100 Year Old Doll Restored Bridal As one of the country s most respected and largest wedding gown preservationists, Margaret s has been performing restoration miracles on all types of wedding and christening gowns for decades. FRSTeam has exclusive access to the country s most experienced gown restoration and preservation service. Bridal Gown Restoration Fine Linens Battenberg lace tablecloths, cut work Irish linen napkins, and hem-stitch sheeting all require properly experienced professional care. Margaret s full hand finish French Laundry department provides just such care. Crochet repair experts are on staff and available to assist with all types of restoration needs. Hand Made Heirlooms Hand made quilts, afghans, crochet items, needlepoint, and knitted Christmas stockings are just a few examples of hand made heirlooms that retain the family heritage. Second only to photographs, these items are cherished and of extreme sentimental value, even if 100% restoration isn t possible. Margaret s hand cleaning and delicate touch is the proven solution to care for these treasures. 60 Diameter Handmade Tablecloth Crochet Repair

18 Advanced Technology Patent Pending Technology To provide the most responsive, cost effective, and accurate service, FRSTeam by West Covina Cleaners has developed the industry s most advanced information system. This patent pending and comprehensive technology suite allows us to provide advantages that have only been dreamed about until now. It is now possible to provide 100% photographic inventories with an on-line virtual closet. Advanced searching within the closet enables an expedited delivery request of a single item or group of items with a single click, 24/7. And that is just the beginning of the exclusive features we now offer. Take advantage of our patent pending technology and read on to explore even more benefits when you select FRSTeam. Real Time Site Photography Services When FRSTeam arrives on-site we perform a photographic survey, providing an upfront and thorough visual of the loss. You can start receiving photos while we re still at the loss site, making initial assessments faster than ever. From a computer or smart phone, you ll be able to visualize the overall severity, origin of loss, types of contents in the home, images of items by room, and damage to high-end items. We will be glad to take additional non-textile photos for your convenience when requested. Sample On-Line Site Photograph Gallery 100% Photographic Inventory Taking advantage of our automated photography process (the heart of our patent pending technology), it is now possible to deliver 100% photo inventories, including an overall photo of each item, supplemental photographs of high-end labels, and detailed images of damage condition. All photos are available for on-line review, and intelligent searching is part of our on-line virtual closet. On-Line Virtual Closet A complete virtual on-line closet is automatically generated for the ultimate in customer and adjuster convenience. This ability is a first in the restoration industry and is just one component of our patent pending technology. It is now possible for the homeowner to see the entire contents of what items have been taken offsite for cleaning. The automated smart tagging of the images makes for easy searching and access. Sort Sample On-Line Virtual Closet by room location and garment type to choose items for an expedited delivery request. Once submitted online, our technology will tell us where in the plant to locate the requested item and facilitate quick delivery. 18

19 Garment Tracking Unlike most garment restoration contractors, FRSTeam by West Covina Cleaners tags every article with a unique barcode to assure no order mix-ups and that all items are returned to the customer. Location Segregation Detail Articles are packed in the home and identified by the room they were removed from, with additional location detail information such as closet or dresser. Upon return to the home, items are segregated by room and detail location for easy and accurate placement. Customer convenience is always our major consideration. Manifest Delivery With each and every item identified with a unique barcode, it is now possible to deliver with a detailed manifest and assure every items is returned to the homeowner. The delivery process includes tracking each item into the delivery vehicle and reconciliation to the complete inventory. The manifest includes a brief description of each item, room location, and the uniqe barcode ID to match up with the physical garment tag attached to each item hanger/bag for reconcilitaion at the home. On-Site Inventory (Optional) The entire photographic and itemization system was designed with portability in mind. If required, for couture high-value restoration jobs, or any job requiring complete chain-of-custody accountability, a complete descriptive inventory and 100% documentation, including photographs and damage assessment, can now be performed on site. The inventory list and data disc, including all photographs, are provided before removing items from the home. This on-site inventory service is not part of our standard service, but available when necessary or desired. Full Chain-of-Custody When an on-site inventory is performed, our advanced technologhy uniquely provides us with the ability to maintain and demonstrate full chain-of-custody, from site pickup to delivery, which includes a fully auditable trail for each specific item. This advanced tracking capability is an industry first. When on-site delivery is not performed, a nearly complete chain-of-custody can still be obtained. We can demonstrate chain-of-custody beginning with our on-line photographic inventory through to delivery. Non-Restorable Service The non-restorable service program at FRSTeam by West Covina Cleaners is comprehensive, state-of-the-art, and proprietary. Depending on the job needs, we have the ability to prepare the total loss list either on or off-site. Full article descriptions and damage documentation are provided in a convenient on-line format. The homeowner can complete the purchase information online, ready for adjuster review. Links to images of the garment and garment label are provided for easy reference. A unique capability of FRSTeam by West Covina Cleaners is our ability to customize the format to match specific insurance specifications. Let FRSTeam by West Covina Cleaners assist with your total loss needs and retyping will never again be necessary. Sample On-Line Worksheet Main Label 19

20 Responsive Weekend Pickups Weekend pickups are regularly performed at FRSTeam by West Covina Cleaners. Expediency is particularly important for water damaged items to prevent color dye bleed and mildew formation. FRSTeam is one of only a few garment restoration contractors that offer a weekend pickup service. No additional charge is typically incurred for this important convenience. Emergency Orders With the western United States largest restoration production facility and six-days-a-week production, FRSTeam by West Covina Cleaners is able to deliver sizable rush orders in as little as 24 hours with guaranteed 48-hour delivery. Even specialty garments such as leather items can be turned around quickly since almost all specialty articles are professionally processed in-house. 72-Hour Quotes FRSTeam s patent pending software aids in the performance of quick and comprehensive quotes. Photography, itemizing, condition documentation, pricing, and Xactimate (for example) entries are all assisted by the software. Most quotes are produced within 72 hours and include full documentation, photographs, and analysis by both room and cleaning type. See the billing section (p. 23) of this brochure for further description. Fleet FRSTeam s fleet of 19 vans located in four counties provides the ability to handle the largest jobs while remaining responsive to multiple calls at a time. With a full-time mechanic on site, the fleet is properly maintained and ready to respond to challenging situations. Communications Center We realize how important it is to quickly reach someone who can either respond to a question or schedule a visit. FRSTeam has a comprehensive response center with the goal of minimizing your inquiry time. On-Time Site Visits We ve all experienced the frustration of late service calls or, even worse, a vendor unable to provide a specific time when they will arrive. With our large fleet, strategically placed production centers, and a responsive call center, FRSTeam gladly provides specific arrival schedules and proudly emphasizes customer convenience. Emergency Service Responsive Feet 20

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