LESSONS LEARNED & THE FUTURE OF WORKPLACE VIOLENCE PREVENTION PROGRAMS

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "LESSONS LEARNED & THE FUTURE OF WORKPLACE VIOLENCE PREVENTION PROGRAMS"

Transcription

1 LESSONS LEARNED & THE FUTURE OF WORKPLACE VIOLENCE PREVENTION PROGRAMS PATRICK PRINCE, M.A. PRINCE & PHELPS CONSULTANTS (310)

2 The Challenges of Workplace Violence Prevention And Lessons Learned

3 Key Lessons Learned: No one just snaps. Workplace violence is the end result of a long pattern of behavior. Some one knows what is coming! There are very few true surprises. There are (sometimes many) opportunities to intervene in ways which could prevent a violent act from occurring. Not all warnings or red flags are equal! But all warnings should be looked at carefully. If the only tool you have is a hammer, you will look at everything as if it were a nail!. A multidisciplinary team with an array of intervention options is needed to prevent workplace violence.

4 FRAMEWORK FOR UNDERSTANDING & PREDICTING WORKPLACE VIOLENCE 4

5 Effective Risk Management Strategy: Create Predict React Ignore a Safe & Healthy Toxic to a Threat Actual or Potential Work Environment Situations of Violence Threats to Safety PREVENTION EARLY LATE STAGE POST INCIDENT INTERVENTION INTERVENTION TRAUMA RESPONSE

6 Behavioral Risk Assessment Continuum KNOWN or SEEN LOW MOD HIGH IDEA ACTION Troubled, Difficult or Seriously Annoying Hostile Threat Assault UNKNOWN NOT SEEN 66

7 Violence Risk Assessment What is the distinction between...? Mental Health Evaluation Fitness for Duty Evaluation Violence Risk Assessment 7

8 What Do We Mean by a Threat? Threat: A person makes a threat. Threat: A person is acting in a manner that would reasonably be perceived as threatening. Threat: A person poses a threat and is dangerous. 8

9 BEHAVIORAL & ORGANIZATIONAL RISK ASSESSMENT 9

10 PPC Framework for Understanding Violence Risk Assessment and Intervention Potentially Dangerous Person + Perceived Hostile Environment + Triggering = Event VIOLENT ACTING OUT 10

11 Risk of Violence Levels Intent and Means to Do Harm HIGH RISK Communication of a Threat to Do Harm or Other Threatening Behavior MODERATE RISK Inappropriately Aggressive, Hostile or Intimidating Behavior LOW RISK 11

12 Risk Assessment & Intervention Outcome ASSESSMENT RESPONSE OUTCOME Underestimate Risk Under-respond or Ignore Situation Escalates Overestimate Risk Over-respond or Knee-jerk Situation Escalates Accurately Assess Risk Apply Appropriate Strategy Situation De-escalates to Match Level of Risk 12

13 13

14 Criteria for Citation A serious workplace hazard exists and the employer failed to keep it s workplace free of hazards which employees were exposed. Industry and Employer Recognition The hazard caused or was likely to cause death or serious physical harm. There are feasible abatement methods available to address the hazard. 14

15 But as Labor Code 6302(h) excludes any injury or illness or death caused by the commission of a Penal Code violation from the definition of serious injury or illness, Cal/OSHA has no mandatory duty to respond to such incidents. However, Cal/OSHA does have the authority to investigate any workplace accident on a discretionary basis provided by Labor Code 6313(b). 15

16 16

17 National Professional Standards for Workplace Violence Prevention 17

18 Threat Assessment Team: Distinct Yet Overlapping Roles Threat Assessment Consultant Corporate Human Resources Manager Workplace Violence Prevention Coordinator Threat Assessment Team Corporate Security Manager Safety Manager Legal Counsel Senior Manager 18

19 Summary: The Safety professional is in a unique position to assess the work setting for potential risk factors and to recognize organizational risk factors that may contribute to violence. Organizations must provide on-going training at all levels of the organization which places recognition and response to potential violence as an essential element of the Company s safety program. Deal with conflict or hostile situations early before they escalate. Workplace violence can t be prevented without addressing aggressive or otherwise inappropriate behavior. Keep accurate records of incidents of threats and/or threatening behavior with clear description of how the situation was addressed (including monitoring and follow up). Effective organizations involve Human Resources, Safety and Security as internal violence prevention consultants.

20 About the Presenter: Mr. Prince has over 25 years experience with private corporations and public agencies specializing in threat management, conflict resolution, and impaired employee identification. He is a partner with Dr. Ann Phelps in the firm Prince/Phelps Consultants. They have consulted on more than 1,000 cases of threatening situations or acts of violence in the workplace. Their consultations have been in response to a wide array of situations ranging from intimidation, harassment and verbal threats to physical assaults, acts of sabotage, felony stalking, discharging firearms in the workplace and on-the-job homicide. Mr. Prince and Dr. Phelps have been primary responders to several incidents involving multiple homicides including the United States Post Office, Dana Point, CA (May, 1993), the City of Los Angeles Piper Technical Center (July, 1995), the United States Department of Agriculture, Port of Los Angeles (April, 1998), and the City of Los Angeles Bureau of Street Services (February, 2005). Consultation includes risk of violence assessment, development and participation on corporate threat assessment teams, supervisory coaching and ongoing assistance in case management. Mr. Prince has served on the Board of Directors for the Association of Traumatic Stress Specialists and chaired a task force on occupational trauma for the International Society for Traumatic Stress Studies. He also has served as the president of the Association of Threat Assessment Professionals, Los Angeles Chapter since He most recently served on a joint ASIS-SHRM task force to develop national standards and guidelines for workplace violence prevention programs. Further, Mr. Prince is a Drug Recognition Expert Instructor with the Los Angeles Police Department. He is an expert in the articulation of reasonable cause for workplace drug testing and has trained over 10,000 supervisors in a variety of industries to identify and confront the suspected substance-abusing employee. Mr. Prince has provided DOT compliance training for personnel from over 100 different agencies throughout California. Mr. Prince received his master s degree in Counseling Psychology from UCLA and his B.A. in Sociology from USC. Mr. Prince can be reached at (310) or

Campus Violence Prevention An Integrated Approach to Threat Assessment and Case Management

Campus Violence Prevention An Integrated Approach to Threat Assessment and Case Management Campus Violence Prevention An Integrated Approach to Threat Assessment and Case Management California State University Risk Management Authority 2008 Conference Patrick Prince, M.A. PRINCE & PHELPS CONSULTANTS

More information

Workplace Violence Prevention: A Multidisciplinary Approach

Workplace Violence Prevention: A Multidisciplinary Approach January 21, 2010 Workplace Violence Prevention: A Multidisciplinary Approach Prince & Phelps Consultants Patrick Prince, M.A. & Ann Phelps, Ph.D. What Can We Learn from Prior Incidents of Violence? U.S.

More information

RECOGNITION AND MANAGEMENT OF WORKPLACE SUBSTANCE ABUSE

RECOGNITION AND MANAGEMENT OF WORKPLACE SUBSTANCE ABUSE NATIONAL MARITIME SAFETY ASSOCIATION ANNUAL MEETING RECOGNITION AND MANAGEMENT OF WORKPLACE SUBSTANCE ABUSE March 20, 2014 PATRICK PRINCE, M.A. PATRICK PRINCE CONSULTING (661) 886-4076 patrickprince@sbcglobal.net

More information

Creating a Safe and Healthy Environment for Neighborhood Councils

Creating a Safe and Healthy Environment for Neighborhood Councils Creating a Safe and Healthy Environment for Neighborhood Councils Department of Neighborhood Empowerment Regional Roundtable and Training Day 2009 Patrick Prince, M.A. & Ann Phelps, Ph.D. PRINCE & PHELPS

More information

ENACTED BY LEGISLATURE: MAY 20, 2002 CITE AS: 6 HCC Authority. See basic document (Occupational Safety and Health Program Act).

ENACTED BY LEGISLATURE: MAY 20, 2002 CITE AS: 6 HCC Authority. See basic document (Occupational Safety and Health Program Act). HO-CHUNK NATION CODE (HCC) TITLE 6 PERSONNEL, EMPLOYMENT AND LABOR CODE SECTION 8 OCCUPATIONAL SAFETY AND HEALTH PROGRAM ACT OF 2002 SUBSECTION 17 WORKPLACE VIOLENCE PREVENTION ENACTED BY LEGISLATURE:

More information

WORKPLACE VIOLENCE PREVENTION. Definition. Definition Cont d. Health Care and Social Service Workers

WORKPLACE VIOLENCE PREVENTION. Definition. Definition Cont d. Health Care and Social Service Workers WORKPLACE VIOLENCE PREVENTION Health Care and Social Service Workers Definition Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting A workplace

More information

VILLAGE OF RYE BROOK. Injury and Illness Prevention Program For Workplace Violence

VILLAGE OF RYE BROOK. Injury and Illness Prevention Program For Workplace Violence VILLAGE OF RYE BROOK Injury and Illness Prevention Program For Workplace Violence Introduction Workplace Violence Prevention Workplace violence presents a serious occupational safety hazard for workers;

More information

WORKPLACE VIOLENCE PREVENTION. Office of Security Michael McManus

WORKPLACE VIOLENCE PREVENTION. Office of Security Michael McManus WORKPLACE VIOLENCE PREVENTION Office of Security Michael McManus Definition A workplace may be any location either permanent or temporary where an employee performs any work-related duty Workplace violence

More information

QUICK REFERENCE GUIDE. Workplace Violence. What You Need to Know to Protect Yourself and Your Employees

QUICK REFERENCE GUIDE. Workplace Violence. What You Need to Know to Protect Yourself and Your Employees QUICK REFERENCE GUIDE Workplace Violence What You Need to Know to Protect Yourself and Your Employees Types of Workplace Violence: 2 Workplace Violence While the motivation and circumstances of each incident

More information

Department of Administrative Services Workplace Violence Prevention Policy

Department of Administrative Services Workplace Violence Prevention Policy Department of Administrative Services Workplace Violence Prevention Policy Policy Purpose The Department of Administrative Services is committed to providing its employees a work environment that is safe,

More information

Plattsburgh Housing Authority WORKPLACE VIOLENCE PREVENTION PROGRAM

Plattsburgh Housing Authority WORKPLACE VIOLENCE PREVENTION PROGRAM Plattsburgh Housing Authority WORKPLACE VIOLENCE PREVENTION PROGRAM POLICY STATEMENT The Plattsburgh Housing Authority is concerned and committed to our employees safety and health. We refuse to tolerate

More information

Workplace Violence Prevention Procedure

Workplace Violence Prevention Procedure Workplace Violence Prevention Procedure 1.0. Process Incidents of workplace violence, threats of workplace violence, or observations of workplace violence are not to be ignored by any member of the College

More information

Scope of Workplace Violence Program 2, 3. Types of Workplace Violence Events 4, 5. Preventative Measures 6, 7. Responding to Workplace Violence 8, 9

Scope of Workplace Violence Program 2, 3. Types of Workplace Violence Events 4, 5. Preventative Measures 6, 7. Responding to Workplace Violence 8, 9 TABLE OF CONTENTS Contents Page Introduction 1 Scope of Workplace Violence Program 2, 3 Types of Workplace Violence Events 4, 5 Preventative Measures 6, 7 Responding to Workplace Violence 8, 9 1 Shasta

More information

Campus and Workplace Violence Prevention Policy and Program

Campus and Workplace Violence Prevention Policy and Program Campus and Workplace Violence Prevention Policy and Program SECTION I - Policy THE UNIVERSITY AT ALBANY is committed to providing a safe learning and work environment for the University s community. The

More information

Workplace Violence and Prevention Policy

Workplace Violence and Prevention Policy Workplace Violence and Prevention Policy The Geneva Public Library is committed to the safety and security of our employees. Workplace violence presents a serious occupational safety hazard to our agency,

More information

STRESS POLICY. Stress Policy. Head of Valuation Services. Review History

STRESS POLICY. Stress Policy. Head of Valuation Services. Review History STRESS POLICY Title Who should use this Author Stress Policy All Staff SAC Approved by Management Team Approved by Joint Board Reviewer Head of Valuation Services Review Date 2018 REVIEW NO. DETAILS Review

More information

Violence Prevention and Intervention Staff Education. HealthEast Care System

Violence Prevention and Intervention Staff Education. HealthEast Care System Violence Prevention and Intervention Staff Education HealthEast Care System Preventing and Intervening in Violence Preventing violence and behaviors of concern is a multi-disciplinary collaboration Partnership

More information

CRAIG HOSPITAL POLICY/PROCEDURE

CRAIG HOSPITAL POLICY/PROCEDURE CRAIG HOSPITAL POLICY/PROCEDURE Approved: DD 3/06; SC, MEC, NPC 04/06; Effective Date: 06/98 P&P 5/06, 09/07; SC, 09/10; 10/10 P&P Attachments: None Revised Date: 03/02, 1/05, 4/06, 09/07, 09/10 Forms:

More information

WORKPLACE VIOLENCE PREVENTION POLICY 1

WORKPLACE VIOLENCE PREVENTION POLICY 1 Item 6.10 Framework Category Legal, Compliance and Governance Approving Authority Board of Governors Policy Owner Vice-President, Human Resources and Services Approval Date January 31, 2014 Review Date

More information

Robert P. Astorino County Executive. Workplace Violence Prevention Program and Procedures Manual

Robert P. Astorino County Executive. Workplace Violence Prevention Program and Procedures Manual Robert P. Astorino County Executive Workplace Violence Prevention Program and Procedures Manual Introduction Overview Workplace Violence Prevention Manual Workplace violence presents a serious occupational

More information

TAKING CONTROL OF WORKPLACE VIOLENCE

TAKING CONTROL OF WORKPLACE VIOLENCE TAKING CONTROL OF WORKPLACE VIOLENCE Second Edition A Training Program for Supervisors and Managers Participant Manual TAKING CONTROL OF WORKPLACE VIOLENCE A Training Program for Supervisors and Managers

More information

WORKPLACE VIOLENCE POLICY

WORKPLACE VIOLENCE POLICY WORKPLACE VIOLENCE POLICY SUNY Canton is committed to providing a safe work environment for all employees that is free from intimidation, threats, and violent acts. The college will respond promptly to

More information

TORONTO TRANSIT COMMISSION WORKPLACE VIOLENCE POLICY

TORONTO TRANSIT COMMISSION WORKPLACE VIOLENCE POLICY TORONTO TRANSIT COMMISSION WORKPLACE VIOLENCE POLICY 1.0 POLICY STATEMENT The Toronto Transit Commission ( TTC ) is committed to providing a safe work environment and service that is free from violence

More information

PREVENTION OF WORKPLACE VIOLENCE

PREVENTION OF WORKPLACE VIOLENCE VA Roseburg Healthcare System Roseburg, Oregon PREVENTION OF WORKPLACE VIOLENCE 1. PURPOSE: It is the purpose of this policy to prevent and manage incidents of workplace violence, harassment, bullying,

More information

Campus and Workplace Violence Prevention

Campus and Workplace Violence Prevention Campus and Workplace Violence 1 Prevention SECTION I Policy SUNYIT is committed to providing a safe learning and work environment for the college community. The College will respond promptly to threats,

More information

WORKPLACE VIOLENCE WHAT IS WORKPLACE VIOLENCE?

WORKPLACE VIOLENCE WHAT IS WORKPLACE VIOLENCE? WORKPLACE VIOLENCE Violence in the workplace has become an epidemic. Not only is workplace violence increasingly common in workplaces where violence is expected -- for example, corrections, law enforcement

More information

Workplace Violence Prevention Policy

Workplace Violence Prevention Policy Workplace Violence Prevention Policy I. OBJECTIVE The Town of Chapel Hill is concerned with the safety of both employees and the public. We want to maintain a workplace that is free of violence. We believe

More information

CUNY New York Workplace Violence Policy and Procedures

CUNY New York Workplace Violence Policy and Procedures CUNY New York Workplace Violence Policy and Procedures The City University of New York has a longstanding commitment to promoting a safe and secure academic and work environment that promotes the achievement

More information

Workplace Violence A National Organization

Workplace Violence A National Organization Workplace Violence A National Organization Workplace violence: prevention, protocols and sanctions Policy The Society is committed to providing a safe work environment and recognizes that workplace violence

More information

Pursuant to the University's commitment to zero tolerance of workplace violence, the University adopts the following as

Pursuant to the University's commitment to zero tolerance of workplace violence, the University adopts the following as Binghamton University Campus and Workplace Violence Prevention Policy and Program Section I- Policy Policy Statement The State University of New York at Binghamton is committed to creating and maintaining

More information

Town of Cobleskill Workplace Violence Policy & Procedures

Town of Cobleskill Workplace Violence Policy & Procedures The employer known as the Town of Cobleskill has a long-standing commitment to promoting a safe and secure work environment that promotes the achievement of its mission of serving the public. All employee

More information

12 NYCRR PART PUBLIC EMPLOYER WORKPLACE VIOLENCE PREVENTION PROGRAMS (a) Title and Citation: Within and for the purposes of the

12 NYCRR PART PUBLIC EMPLOYER WORKPLACE VIOLENCE PREVENTION PROGRAMS (a) Title and Citation: Within and for the purposes of the 12 NYCRR PART 800.6 PUBLIC EMPLOYER WORKPLACE VIOLENCE PREVENTION PROGRAMS 800. 6 (a) Title and Citation: Within and for the purposes of the Department of Labor, this part may be known as Code Rule 800.6,

More information

State University of New York at Potsdam. Workplace Violence Prevention Policy and Procedures

State University of New York at Potsdam. Workplace Violence Prevention Policy and Procedures State University of New York at Potsdam Workplace Violence Prevention Policy and Procedures Revision Date: September 15, 2015 Page 1 of 7 TABLE OF CONTENTS Policy... 3 Statement... 3 Definitions... 3 Application

More information

#6-687 Workplace Violence Prevention Policy Rev. 01/26/2016 Page 1 of 5

#6-687 Workplace Violence Prevention Policy Rev. 01/26/2016 Page 1 of 5 Page 1 of 5 Approved By: Cabinet Effective Date: June 4, 2009 Category: Human Resources Contact: Human Resources (585) 245-5616 PROFILE The State University of New York at Geneseo (SUNY Geneseo) is committed

More information

Zero-tolerance for workplace violence

Zero-tolerance for workplace violence This document is made available electronically by the Minnesota Legislative Reference Library as part of an ongoing digital archiving project. http://www.leg.state.mn.us/lrl/lrl.asp 443 Lafayette Road

More information

School District No. 53 s overall approach to the prevention of violence will be:

School District No. 53 s overall approach to the prevention of violence will be: POLICY WORKPLACE VIOLENCE PREVENTION SCHOOL DISTRICT NO. 53 Reference: D-3 (Okanagan Similkameen) Approved: April 30, 2008 Revised: February 22, 2012 (Regs) WORKPLACE VIOLENCE PREVENTION PROGRAM General

More information

WORKPLACE VIOLENCE PREVENTION ARE YOU READY?

WORKPLACE VIOLENCE PREVENTION ARE YOU READY? WORKPLACE VIOLENCE PREVENTION ARE YOU READY? What you can do to help protect your staff and residents from injury and prevent a costly OSHA inspection. The Case for Workplace Violence Training A. 18,000

More information

Greenville, SC Police Department GENERAL ORDER Subject Force Response

Greenville, SC Police Department GENERAL ORDER Subject Force Response Greenville, SC Police Department GENERAL ORDER Subject Force Response Number 200A6 Type Operational Effective Date September 20, 2011 Amends/ Rescinds 200A5 Pages 1 of 11 Re-evaluation Annual-January References

More information

NPELRA All Rights Reserved 1

NPELRA All Rights Reserved 1 When Things at Work Aren t So Peachy Managing Problematic Behaviors in the Workplace John Haley Senior Consultant Baron Center, Inc. 2 Problematic Workplace Behaviors: As long as there have been employees

More information

6. Intimidating or attempting to coerce an employee to do wrongful acts.

6. Intimidating or attempting to coerce an employee to do wrongful acts. Title: Purpose: To establish a workplace violence prevention and intervention policy for the City and County of Honolulu. Issued by: Industrial Safety and Workers Compensation Date: February 15, 2005 References:

More information

SAFETY IN THE WORKPLACE By Sharon A. Stewart. January 28, 2005. The Occupational Safety and Health Act (OSHA) includes a General Duty Clause

SAFETY IN THE WORKPLACE By Sharon A. Stewart. January 28, 2005. The Occupational Safety and Health Act (OSHA) includes a General Duty Clause SAFETY IN THE WORKPLACE By Sharon A. Stewart January 28, 2005 The Occupational Safety and Health Act (OSHA) includes a General Duty Clause requiring employers to "furnish a place of employment which is

More information

Dept. of Human Resource Management Workplace Violence Policy #1.80

Dept. of Human Resource Management Workplace Violence Policy #1.80 Dept. of Human Resource Management Workplace Violence Policy #1.80 Participants will be able to: Define Workplace Violence Identify prohibited conduct & warning signs of violence Know where to report potential

More information

GLOUCESTER COUNTY SPECIAL SERVICES SCHOOL DISTRICT SCHOOL SAFETY PLAN

GLOUCESTER COUNTY SPECIAL SERVICES SCHOOL DISTRICT SCHOOL SAFETY PLAN GLOUCESTER COUNTY SPECIAL SERVICES SCHOOL DISTRICT SCHOOL SAFETY PLAN TABLE OF CONTENTS Introduction Purpose... 3 Objectives 3 Section 1 Health & Safety.. 4 Section 2 Campus Security and Safety Plan. 8

More information

Authority: College President Cross Reference: Approved: October 9, 2007 Revised:

Authority: College President Cross Reference: Approved: October 9, 2007 Revised: Procedure: Workplace Violence Prevention Reference No.: 5.20 Procedures Authority: College President Cross Reference: Approved: October 9, 2007 Revised: The purpose of these procedures is to address the

More information

Rensselaer County Workplace Violence Prevention Policy & Incident Reporting

Rensselaer County Workplace Violence Prevention Policy & Incident Reporting Rensselaer County Workplace Violence Prevention Policy & Incident Reporting Rensselaer County is committed to the safety and security of our employees. Workplace violence presents a serious occupational

More information

Guidelines for Setting up Security Measures to Stop Domestic Violence in the Workplace

Guidelines for Setting up Security Measures to Stop Domestic Violence in the Workplace Guidelines for Setting up Security Measures to Stop Domestic Violence in the Workplace As of June 15, 2010, all employers in Ontario are responsible for protecting workers when domestic violence follows

More information

HUMAN RESOURCES POLICY. Title: Workplace Violence Prevention Policy #: WPV Adopted Date: Date of Last Review: April 2009

HUMAN RESOURCES POLICY. Title: Workplace Violence Prevention Policy #: WPV Adopted Date: Date of Last Review: April 2009 HUMAN RESOURCES POLICY Title: Workplace Violence Prevention Policy #: WPV 09-01 Adopted Date: Date of Last Review: April 2009 I. POLICY This policy shall be known as the Harnett County Workplace Violence

More information

WORKPLACE VIOLENCE PROGRAMS AT SUNY

WORKPLACE VIOLENCE PROGRAMS AT SUNY WORKPLACE VIOLENCE PROGRAMS AT SUNY The NYS Labor Law 27-b and its implementing regulations in 12 NYCRR 800.6 establish requirements for the creation of programs aimed at the prevention of Workplace Violence,

More information

County Administrator s Office. INJURY and ILLNESS PREVENTION PROGRAM

County Administrator s Office. INJURY and ILLNESS PREVENTION PROGRAM COUNTY OF ALAMEDA County Administrator s Office INJURY and ILLNESS PREVENTION PROGRAM C:\Users\uredic\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\OZV27UP3\CountyAdministrators

More information

Guide for Public Employers How to Comply with Workplace Violence Regulations 12 NYCRR Part 800.6

Guide for Public Employers How to Comply with Workplace Violence Regulations 12 NYCRR Part 800.6 Guide for Public Employers How to Comply with Workplace Violence Regulations 12 NYCRR Part 800.6 Getting Started The majority of workplace violence incidents in the public sector workplace include: assaults

More information

Riverside Community College District Policy No. 3515 General Institution

Riverside Community College District Policy No. 3515 General Institution Riverside Community College District Policy No. 3515 General Institution BP 3515 REPORTING OF CRIMES Reference: Education Code Section 67380 34 Code of Federal Regulations Section 668.46(b)(7) The Chancellor

More information

Understanding the Dynamics of Violence in the Workplace. Know WPV When You See It. Workplace Violence is: Agenda for Today:

Understanding the Dynamics of Violence in the Workplace. Know WPV When You See It. Workplace Violence is: Agenda for Today: Understanding the Dynamics of Violence in the Workplace Dan Bates FCPP Training and Curriculum Specialist FRCPI at St Petersburg College Know WPV When You See It Workplace Violence is: Violent Acts, including

More information

U.C. Riverside Police Department Policy Manual Use of Force

U.C. Riverside Police Department Policy Manual Use of Force 300.1 PURPOSE AND SCOPE This policy provides guidelines on the reasonable use of force. While there is no way to specify the exact amount or type of reasonable force to be applied in any situation, every

More information

3.30 General School Administration Chain of Command 3.30-E Exhibit Organizational Chart for Administration

3.30 General School Administration Chain of Command 3.30-E Exhibit Organizational Chart for Administration SECTION 3 SCHOOL ADMINISTRATION 3.10 Goals and Objectives 3.30 Chain of Command 3.30-E Exhibit Organizational Chart for Administration 3.40 Superintendent 3.50 Administrative Personnel Other Than the Superintendent

More information

Workplace Violence Prevention Policy and Procedures (revised 6/20/13)

Workplace Violence Prevention Policy and Procedures (revised 6/20/13) s (revised 6/20/13) Contents Purpose Policy Definitions Prohibited Conduct Retaliation Reporting Procedures Reporting Through the Silent Witness Program Employees Responsibilities Supervisors Responsibilities

More information

POWERPOINT SLIDES PREVENTING WORKPLACE VIOLENCE SPONSORED BY FRIDAY CONCURRENT SESSION SPEAKERS

POWERPOINT SLIDES PREVENTING WORKPLACE VIOLENCE SPONSORED BY FRIDAY CONCURRENT SESSION SPEAKERS POWERPOINT SLIDES PREVENTING WORKPLACE VIOLENCE FRIDAY CONCURRENT SESSION 8:30 10:30 AM SPEAKERS Dennis G. Byerly, CCAM Veronica M. Gray, Esq. Basim Abu-Hamid SPONSORED BY Securitas Security Services is

More information

Costs of Violence in the Workplace. Recommendations for Workplace Violence Prevention Programs

Costs of Violence in the Workplace. Recommendations for Workplace Violence Prevention Programs Costs of Violence in the Workplace Recommendations for Workplace Violence Prevention Programs Based on Occupational Safety and Health Administration, Recommendations for Workplace Violence Prevention Programs

More information

BUREAU OF SECURITY AND INVESTIGATIVE SERVICES Title 16, Division 7 of the California Code of Regulations

BUREAU OF SECURITY AND INVESTIGATIVE SERVICES Title 16, Division 7 of the California Code of Regulations BUREAU OF SECURITY AND INVESTIGATIVE SERVICES Title 16, Division 7 of the California Code of Regulations ARTICLE 9. SKILLS TRAINING COURSE FOR SECURITY GUARDS 643. SKILLS TRAINING COURSE FOR SECURITY GUARDS

More information

ANGELE DAVIS COMMISSIONER OF ADMINISTRATION. State of Louisiana. Division of Administration Office of Human Resources

ANGELE DAVIS COMMISSIONER OF ADMINISTRATION. State of Louisiana. Division of Administration Office of Human Resources BOBBY J INDAL GOVERNOR State of Louisiana Division of Administration Office of Human Resources ANGELE DAVIS COMMISSIONER OF ADMINISTRATION DIVISION OF ADMINISTRATION PERSONNEL POLICY NO. 93 EFFECTIVE DATE:

More information

Crisis Intervention Incidents (CRITICAL)

Crisis Intervention Incidents (CRITICAL) Policy 435 City of Sunnyvale Department of Public Safety 435.1 PURPOSE AND SCOPE This policy provides guidelines for interacting with those who may be experiencing a mental health or emotional crisis.

More information

Workplace Violence. Definition Workplace Violence is any situation that may:

Workplace Violence. Definition Workplace Violence is any situation that may: Workplace Violence Definition Workplace Violence is any situation that may: Threaten the safety of an employee or business patron/visitor Have an impact upon an employee's physical and/or psychological

More information

INJURY AND ILLNESS PREVENTION PROGRAM. For SOLANO COMMUNITY COLLEGE DISTRICT

INJURY AND ILLNESS PREVENTION PROGRAM. For SOLANO COMMUNITY COLLEGE DISTRICT INJURY AND ILLNESS PREVENTION PROGRAM For SOLANO COMMUNITY COLLEGE DISTRICT Adopted: August 1992 Updated: January 2004 Updated: January 2006 Updated: January 2009 TABLE OF CONTENTS INTRODUCTION... 1 GOALS...

More information

Colorado Department of Human Services (CDHS) Preventing Violence in the Workplace: Model Program page 1 as reprinted on www.makeityourbusiness.

Colorado Department of Human Services (CDHS) Preventing Violence in the Workplace: Model Program page 1 as reprinted on www.makeityourbusiness. Preventing Violence in the Workplace: Model Program page 1 This tool has been developed by the Colorado Department of Human Services. It addresses workplace violence in general. It can be adapted to meet

More information

Curriculum Standards and Indicators

Curriculum Standards and Indicators SAFETY AND HEALTH Safety A. Understand the importance of safety in the workplace. 1. Recognize the role of hazards in the workplace. A101 Define the term workplace hazard. A102 Give examples of workplace

More information

STATE OF OHIO. DEPARTMENT OF REHABILITATION RELATED ACA STANDARDS: AND CORRECTION March 19, 2014 I. AUTHORITY

STATE OF OHIO. DEPARTMENT OF REHABILITATION RELATED ACA STANDARDS: AND CORRECTION March 19, 2014 I. AUTHORITY STATE OF OHIO SUBJECT: PAGE 1 OF 7 Response to Workplace Violence and Workplace Domestic Violence NUMBER: 31-SEM-08 RULE/CODE REFERENCE: SUPERSEDES 31-SEM-08 dated 02/07/13 DEPARTMENT OF REHABILITATION

More information

Behavior Review Team

Behavior Review Team Threat Assessment and Behavior Review Policy I. Scope The policies provided herein apply to all Ferris State University faculty, staff, students and guests on the FSU main campus, Kendall College of Art

More information

WORKPLACE VIOLENCE. Definitions SOURCE: AGENCY ADMINISTRATION CONTACT: OFFICE OF EMPLOYEE SERVICES. Policy Purpose:

WORKPLACE VIOLENCE. Definitions SOURCE: AGENCY ADMINISTRATION CONTACT: OFFICE OF EMPLOYEE SERVICES. Policy Purpose: WORKPLAE VIOLENE SOURE: AGENY ADMINISTRATION ONTAT: OFFIE OF EMPLOYEE SERVIES Policy Purpose: The Ohio Environmental Protection Agency (Ohio EPA) is committed to providing its employees a work environment

More information

HR Harassment and Violence in the Workplace

HR Harassment and Violence in the Workplace HR Harassment and Violence in the Workplace PURPOSE: The AIDS Committee of Ottawa (ACO) believes in the prevention of violence and promotes a violence-free workplace that is respectful and free of harassment.

More information

PART THREE: TEMPLATE POLICY ON GENDER-BASED VIOLENCE AND THE WORKPLACE

PART THREE: TEMPLATE POLICY ON GENDER-BASED VIOLENCE AND THE WORKPLACE PART THREE: TEMPLATE POLICY ON GENDER-BASED VIOLENCE AND THE WORKPLACE Draft Organization s Bulletin The Secretary-General, for the purpose of preventing and addressing cases of Genderbased Violence (as

More information

TOMPKINS COUNTY WORKPLACE VIOLENCE PREVENTION PLAN

TOMPKINS COUNTY WORKPLACE VIOLENCE PREVENTION PLAN http://www.tompkinscountyny.gov TOMPKINS COUNTY WORKPLACE VIOLENCE PREVENTION PLAN This plan and set of procedures define how Tompkins County will respond to threats and incidents in the workplace and

More information

Occupational Math: How Safety Professionals / Risk Managers Contributions Affect the Bottom-Line

Occupational Math: How Safety Professionals / Risk Managers Contributions Affect the Bottom-Line Occupational Math: How Safety Professionals / Risk Managers Contributions Affect the Bottom-Line Cathi L. Marx, ALCM, COSS, CHS-V President Aspen Risk Management Group First Things First: Question:Should

More information

WORKPLACE VIOLENCE AND HARASSMENT AND DOMESTIC VIOLENCE IN THE WORKPLACE - Bill 168

WORKPLACE VIOLENCE AND HARASSMENT AND DOMESTIC VIOLENCE IN THE WORKPLACE - Bill 168 Health at Work 4 All! WORKPLACE VIOLENCE AND HARASSMENT AND DOMESTIC VIOLENCE IN THE WORKPLACE - Bill 168 Effective June 15, 2010 the amended Occupational Health and Safety Act (OHSA) bill 168 now helps

More information

Departmental Policy for Handling of Domestic Violence Incidents Involving Law Enforcement Officers 1

Departmental Policy for Handling of Domestic Violence Incidents Involving Law Enforcement Officers 1 Departmental Policy for Handling of Domestic Violence Incidents Involving Law Enforcement Officers 1 This Policy, prepared by the Division of Criminal Justice, is intended to serve as a model for the law

More information

Critical Incident Policy and Procedure

Critical Incident Policy and Procedure Critical Incident Policy and Procedure Purpose: This document outlines AICL policy, support mechanisms and procedures for managing a critical incident. This policy will ensure that AICL has: An effective

More information

What Employers Need to Know to Help

What Employers Need to Know to Help Occupational Health & Safety Council of Ontario (OHSCO) WORKPLACE VIOLENCE PREVENTION SERIES Domestic Violence Doesn t Stop When Your Worker Arrives at Work: What Employers Need to Know to Help What is

More information

Are you aware of any similar incidents in the past? If yes, provide details:

Are you aware of any similar incidents in the past? If yes, provide details: Vuteq Canada Inc. WORKPLACE VIOLENCE REPORTING FORM Part 1 - Employee Information (to be completed by employee) Name Department Date and time of incident Date and time incident reported Incident reported

More information

Wide Bay Respite Services Supporting the caring role of families. Service Management Policy

Wide Bay Respite Services Supporting the caring role of families. Service Management Policy Service Management Policy Organisation Structure Flowchart Legislation / Industry Standards Department of Communities, Child Safety & Disability Services (Funding Body) Board of Management Other Agencies

More information

WORKPLACE VIOLENCE HANDBOOK A GUIDE FOR RESPONDING TO VIOLENCE OR THREATS IN THE USGS

WORKPLACE VIOLENCE HANDBOOK A GUIDE FOR RESPONDING TO VIOLENCE OR THREATS IN THE USGS WORKPLACE VIOLENCE HANDBOOK A GUIDE FOR RESPONDING TO VIOLENCE OR THREATS IN THE USGS November 1999 GENERAL INFORMATION The U.S. Geological Survey (USGS) is committed to ensuring adequate safety for the

More information

STATE OF DELAWARE WORKPLACE VIOLENCE POLICY

STATE OF DELAWARE WORKPLACE VIOLENCE POLICY STATE OF DELAWARE WORKPLACE VIOLENCE POLICY Policy Statement: The State of Delaware is committed to providing a workplace that is safe, secure and free of harassment, threats, intimidation and violence

More information

Lone Working. A guide for safety representatives

Lone Working. A guide for safety representatives Lone Working A guide for safety representatives November 2009 The HSE says lone workers are those who work by themselves without close or direct supervision. A huge number of jobs can require people to

More information

Bureau of Labor Statistics. Security Guards. Injuries, Illnesses, and Fatalities. Fact Sheet. June 2009 www.bls.gov

Bureau of Labor Statistics. Security Guards. Injuries, Illnesses, and Fatalities. Fact Sheet. June 2009 www.bls.gov Bureau of Labor Statistics Security Guards Injuries, Illnesses, and Fatalities Fact Sheet June 2009 www.bls.gov Injuries, Illnesses, and Fatalities among Security Guards Security guards face a set of hazards

More information

Comprehensive Skills Training For Supervisors

Comprehensive Skills Training For Supervisors ESI Management Academy Comprehensive Skills Training For Supervisors Reduce Your Organization s Risk and Improve Your Overall Management Performance Comprehensive training geared to maximum productivity

More information

Sample Workplace Violence and Harassment Prevention Policy and Program

Sample Workplace Violence and Harassment Prevention Policy and Program Sample Workplace Violence and Harassment Prevention Policy and Program Name of Organization Mission Name of organization is committed to providing a safe, healthy and supportive work environment by treating

More information

Preventing Workplace Violence and Bill 168 A Guide for Employers

Preventing Workplace Violence and Bill 168 A Guide for Employers Preventing Workplace Violence and Bill 168 A Guide for Employers May 2010 This Guide provides general information only and should not be relied on as legal advice or opinion. This publication is copyrighted

More information

Practice Tool 2 Common risk assessment tool

Practice Tool 2 Common risk assessment tool Practice Tool 2 Common risk assessment tool Family and Domestic Violence Risk Assessment Tool Service providers that have a role in responding to family and domestic violence are required to conduct a

More information

Managing the Risk of Work-related Violence and Aggression in Healthcare

Managing the Risk of Work-related Violence and Aggression in Healthcare Managing the Risk of Work-related Violence and Aggression in Healthcare Information Sheet November, 2014 The purpose of this information sheet is to provide information and guidance on managing the risk

More information

MODULE TWELVE. Dealing with Abusive Behavior and Difficult Situations. Contra Costa AIDS Program Final June 2009

MODULE TWELVE. Dealing with Abusive Behavior and Difficult Situations. Contra Costa AIDS Program Final June 2009 MODULE TWELVE Dealing with Abusive Behavior and Difficult Situations XII/1 Policy Occasionally medical case managers will need to address abusive behaviors and difficult client situations. In each instance,

More information

Model Work Health and Safety Act. Identification and Management of Psychological Hazards and Risks

Model Work Health and Safety Act. Identification and Management of Psychological Hazards and Risks Model Work Health and Safety Act Identification and Management of Psychological Hazards and Risks Overview Model Work Health and Safety Act Understanding the Key Definitions The role of consultation in

More information

Injury and Work- Related Illness Prevention Program

Injury and Work- Related Illness Prevention Program Associated Students, California State University, Northridge, Inc. Injury and Work- Related Illness Prevention Program 1. PURPOSE STATEMENT It is the intention of the Associated Students, California State

More information

Violence Prevention Policy published. Supercedes the Prevention and Management of Aggressive Behaviour Policy

Violence Prevention Policy published. Supercedes the Prevention and Management of Aggressive Behaviour Policy Page 1 of 18 (S) REVISED / REVIEWED SUMMARY This section is presented up front to facilitate the reader in knowing the chronology of changes to a policy and the nature of the change(s). Accordingly, only

More information

Domestic Abuse, Stalking and Harassment and Honour Based Violence (DASH, 2009) Risk Identification and Assessment and Management Model

Domestic Abuse, Stalking and Harassment and Honour Based Violence (DASH, 2009) Risk Identification and Assessment and Management Model Domestic Abuse, Stalking and Harassment and Honour Based Violence (DASH, 2009) Risk Identification and Assessment and Management Model Risk identification and assessment is not a predictive process and

More information

WORKPLACE VIOLENCE POLICY

WORKPLACE VIOLENCE POLICY 1.0 Policy Statement/Rationale The Northern Ontario School of Medicine (NOSM) is committed to instituting a zero tolerance workplace violence and will make every reasonable effort to ensure that no employee

More information

GUIDELINES FOR DEALING WITH DISRUPTIVE BEHAVIOR IN THE CLASSROOM

GUIDELINES FOR DEALING WITH DISRUPTIVE BEHAVIOR IN THE CLASSROOM GUIDELINES FOR DEALING WITH DISRUPTIVE BEHAVIOR IN THE CLASSROOM Tallahassee Community College Division of Student Affairs Department of Campus Life Student Judicial Affairs Office Student Union, Room

More information

Dealing with Workplace Violence

Dealing with Workplace Violence Dealing with Workplace Violence for the Annual Leading Age Maintenance Workshop 2016 PRESENTED BY: Joan M. Spencer Compliance Assistance Specialist Tampa Area Office 813-626-1177 spencer.joan@dol.ov Definition

More information

Emergency Department Violence: An Overview and Compilation of Resources

Emergency Department Violence: An Overview and Compilation of Resources Definition of Workplace Violence World Health Organization (WHO): Incidents where staff are abused, threatened or assaulted in circumstances related to their work, including commuting to and from work,

More information

PRSSO305A Manage conflict through negotiation

PRSSO305A Manage conflict through negotiation PRSSO305A Unit descriptor Employability skills Application of the unit Manage conflict through negotiation This unit of competency specifies the outcomes required to use effective communication techniques

More information

Office of Security Management (213) 974-7926

Office of Security Management (213) 974-7926 PREPARED BY OCCUPATIONAL HEALTH PROGRAMS CHIEF EXECUTIVE OFFICE RISK MANAGEMENT BRANCH October 2007 Section Page STATEMENT OF PURPOSE...3 Psychiatric Emergencies AUTHORITY & CIVIL SERVICE RULES... 4 Application

More information

SANCTION GUIDE 2013 2014 Academic Year

SANCTION GUIDE 2013 2014 Academic Year . 2013 2014 Academic Year Office of Conflict Resolution & Civic Responsibility Office of the Vice President for Student Success Campus Center 361 crcr@albany.edu (518) 442-5501 Introduction A sanction

More information

Austin Independent School District Police Department Policy and Procedure Manual

Austin Independent School District Police Department Policy and Procedure Manual Policy 4.11 Austin Independent School District Police Department Policy and Procedure Manual Domestic Violence I. POLICY (TPCAF 7.08.1) It is the policy of the AISD Police Department to respond to all

More information