New Computing Models, and What They Mean to the Small and Mid-Sized Business Consumer

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1 New Computing Models, and What They Mean to the Small and Mid-Sized Business Consumer How your business can make practical decisions between The Cloud, Utility Computing and Hosted Services 1

2 Business Computing s Major Paradigm Shifts 1960s and 1970s Mainframe / Centralized Computing 1980s and 1990s Client - Server Computing Local and Wide Area Networking 2000s and Today As a Service Computing Web based business technologies (Web 2.0, etc.) 2010s and Beyond IT as Utility The Cloud

3 The Cloud Hype is in High Gear

4 The Cloud = Utopia?

5 Cloud Computing Key Concepts Cloud Architecture Lightweight Entry / Exit Elastic / flexible Multi Tenancy Reliability and Business Continuity User Experience Mobility Device Independence Economics CapEx converted to OpEx Consumption based / metered Reduced IT overhead costs Applications Maintenance Security Cloud Computing is a way of doing business, not a destination.

6 Cloud Computing Deployment Types Public Cloud Third Party Off premises Private Cloud Virtual Infrastructure On Premises Hybrid Cloud Best of Both Thrive believes that Hybrid Clouds are the best way for SMBs to adopt business work flows to The Cloud.

7 Public Cloud Service Models Software as a Service (SaaS) Most common / well known model Ex. Salesforce.com Platform as a Service (PaaS) Solution stack in the Cloud Ex. SpringSource Infrastructure as a Service (IaaS) Combination of Hardware and Cloud Services ThriveSAFE (Axcient) and Thrive Managed Security (SonicWall) are examples of this kind of service

8 Cloud Computing Common Issues Cloud Architecture Compliance Privacy Security Sustainability Siting User Experience Availability Performance Applications Open Standards no established common standards Open Source Software Authentication, no single sign on Cloud Computing has a lot of promise, but there are several factors to consider before adopting.

9 Hosted Services: When All You Are Missing is a Data Center When should hosting your own infrastructure be your objective? Company headquarters not suitable for IT uptime requirements Private Cloud deployment for SMB Business drivers exclude Cloud Services What to look for in a Hosting Provider: Reputation (ask for referrals) Redundant Systems (power, Internet, cooling) Regulatory Compliance (if applicable to your business)

10 Questions To Consider: Cloud Services or Offerings What kind of Cloud is right for my business? From a P&L perspective, does your business have a higher tolerance for Capital or Operational expenditures? Have you considered current business workflows, identifying ones that are critical to ongoing business operations? Have you analyzed the IT cost per user per month for those critical workflows? Can you recover business critical workflows in under 48 hours in the event of hardware or site failure?

11 Questions To Consider: Cloud Services or Offerings What kind of Cloud is right for my business? Are your business and IT operations governed by regulations specific to the industry in which you do business? Do matters related to data privacy and security impact or influence your customers or your ability to bring on new customers? Do you have an existing IT staff? Has your business recently made a large investment into IT infrastructure?

12 Questions To Consider: Cloud Services or Utility IT Offerings How Can My Business Begin Leveraging the Public Cloud? Have you talked to the providers of your business applications about the availability of their products as SaaS offerings? Have you considered other options from companies who have similar products offered as SaaS? Have you considered leveraging Infrastructure as a Service for critical IT elements that you lack internal expertise to support? For development environments have you investigated Cloud based software development platforms?

13 Questions To Consider Relative to Cloud Services or Offerings Is it time for my business to create a Private Cloud? Have you started Virtualizing your current IT infrastructure as new servers are brought online? Have you performed or had an IT provider perform a Cloud readiness assessment on your existing IT infrastructure? Is your IT infrastructure resilient enough to keep all business critical functions online if you lose a network server? Can your employees access productivity data and applications from anywhere they have an Internet connection, from any device they choose?

14 Questions To Consider: Utility IT or Hosted Services Is my business a good candidate for these types of services? Does your corporate HQ s power, connectivity, or environmental controls impede your ability to keep your IT services online? Does the idea of having IT equipment under lease as opposed to owning it appeal to you or turn you off? Do you currently maintain internal SLA s to your employees around uptime, repair time, and other metrics around IT availability? Are you presently on a 3 year hardware refresh cycle? Is a 3 year refresh cycle something that appeals to your business or is advantageous to it based on your needs?

15 For More Information.. For more information about Thrive s Managed IT Services, including Virtualization Solutions and our upcoming Cloud Computing Offering, please contact: Kevin Ellis Director of Sales (978) Ext 8

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