Hosting and Cloud Study 2014 Hosting and Cloud Go Mainstream. Survey Results

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1 Hosting and Cloud Study 2014 Hosting and Cloud Go Mainstream Survey Results

2 Overall Sample 2

3 CANADA 3% USA 35% UK 12% GERMANY 10% RUSSIA 5% JAPAN 5% INDIA 8% BRAZIL 7% South Africa 5% Singapore 3% AUSTRALIA 6%

4 Screeners 4

5 S1. Which of the following statements is true of your role at work? (CHECK ALL THAT APPLY; MUST SELECT AT LEAST ONE OF 3-6, ELSE TERMINATE) I have significant decision making authority regarding IT I am influential in IT decisions and strategy I make IT purchasing recommendations I manage relationships with 3rd party IT providers 47% 62% 61% 58% I build or maintain IT systems I develop or maintain IT software 32% 30% 0% 10% 20% 30% 40% 50% 60% 70% n=2041

6 S2. Rate your familiarity with the use of IT services at your company. This is where IT infrastructure, software or platforms are delivered and managed by providers in their own datacenters that you pay for on an hourly, monthly or annual basis. Use a 5-point scale where 1=not at all familiar and 5=very familiar. (TERMINATE ON FAMILIARITY=1 OR 2) Very Familiar 4 44% 38% 3 17% 2 Not at all Familiar 0% 0% 0% 20% 40% 60% n=2041

7 14% 9% 15% 4% Very Large (5,000+ employees), 12% Small (<100 employees), 25% 20% 27% 37% 40% 28% 47% 33% Large (500-4,999 employees), 26% 28% 24% 24% 39% 11% n=2041 Medium ( employees), 37% North America (n=779) Europe (n=555) Asia (n=557) South America (n=150) Very Large (5,000+ employees) Large (500-4,999 employees) Medium ( employees) Small (<100 employees)

8 Manufacturing Other services Finance, Banking and Insurance Prof/Scientific/Tech services Trade Information & Information Technology Services Resource industries Health Care and Social Assistance Educational Services Other Transportation and Warehousing Government 15% 13% 11% 10% 10% 9% 9% 6% 5% 5% 4% 3% 0% 20% n=2041 4% 96% n=188 Software Other

9 S7a. Which if any of the following IT services does your organization currently buy from service providers today? MUST SELECT 2 OR 3, ELSE TERMINATE S7c. Which if any of the following IT services does your organization plan to add from service providers within two years? Today Add in 2 years Software-as-a-Service 71% 14% Hosted Infrastructure Services 69% 14% Outsourcing Services 43% 17% Platform-as-a-Service 37% 26% Colocation Services 27% 17% 0% 20% 40% 60% 80% 100% n=2041

10 S7b. Which services are you likely to buy again within the next two years? Will likely buy again in the next 2 years Will no longer buy Outsourcing Services (n=886) Hosted Infrastructure Services (n=1414) Software-as-a-Service (n=1444) 91% 91% 89% 9% 9% 11% Platform-as-a-Service (n=754) 85% 15% Colocation Services (n=545) 82% 18% 0% 20% 40% 60% 80% 100% n=2041

11 S7a. Which if any of the following IT services does your organization currently buy from service providers today? MUST SELECT 2 OR 3, ELSE TERMINATE Software-as-a-Service Hosted Infrastructure Services Outsourcing Services North America (n=779) Europe (n=555) Asia (n=557) Platform-as-a-Service Colocation Services South America (n=150) 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent of Sample

12 [Skip S7c if all the services are selected in S7a] S7c. Which if any of the following IT services does your organization plan to add from service providers within two years? (show only those NOT selected in S7a) No Plans to Add/Does not apply Platform-as-a-Service Colocation Services North America (n=779) Europe (n=555) Outsourcing Services Asia (n=557) Software-as-a-Service Hosted Infrastructure Services South America (n=150) 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent of Sample

13 S7a. Which if any of the following IT services does your organization currently buy from service providers today? MUST SELECT 2 OR 3, ELSE TERMINATE Software-as-a-Service Hosted Infrastructure Services Outsourcing Services Platform-as-a-Service Colocation Services <100 Emps (n=480) Emps (n=700) 500+ Emps (n=704) Govt/Education (n=157) 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent of Sample

14 [Skip S7c if all the services are selected in S7a] S7c. Which if any of the following IT services does your organization plan to add from service providers within two years? (show only those NOT selected in S7a) No Plans to Add/Does not apply Platform-as-a-Service <100 Emps (n=480) Hosted Infrastructure Services Emps (n=700) Colocation Services Outsourcing Services Software-as-a-Service 500+ Emps (n=704) Govt/Education (n=157) 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent of Sample

15 S8. Approximately what percent of your total IT budget in 2013 is allocated to IT resources that are: [sum to 100%] S9. And how to you expect the budget will be split in 2 years? [sum to 100%] In datacenters or sites your organization operates Outsourcing Services Hosted Infrastructure Services SaaS PaaS Colocation Today 41% 10% 19% 18% 7% 5% In 2 Years 38% 13% 18% 15% 9% 6% 0% 20% 40% 60% 80% 100%

16 S8. Approximately what percent of your total IT budget in 2013 is allocated to IT resources that are: [sum to 100%] Overall (n=2041) In datacenters or sites your organization operates Today Outsourcing Services Today Hosted Infrastructure Services Today SaaS Today PaaS Today Colocation Today 41% 10% 19% 18% 7% 5% Region: North America (n=779) 43% 10% 18% 16% 7% 6% Europe (n=555) 42% 9% 20% 17% 7% 5% Asia (n=557) 40% 11% 20% 19% 6% 5% South America (n=150) 33% 16% 17% 20% 9% 5% 0% 20% 40% 60% 80% 100%

17 S8. Approximately what percent of your total IT budget in 2013 is allocated to IT resources that are: [sum to 100%] Overall (n=2041) In datacenters or sites your organization operates Today Outsourcing Services Today Hosted Infrastructure Services Today SaaS Today PaaS Today Colocation Today 41% 10% 19% 18% 7% 5% Company Size: <100 Emps (n=480) 44% 7% 23% 18% 5% 3% Emps (n=700) 40% 11% 18% 18% 8% 5% 500+ Emps (n=704) 38% 12% 17% 17% 8% 7% Govt/Education (n=157) 45% 10% 20% 15% 5% 5% 0% 20% 40% 60% 80% 100%

18 Hosted Infrastructure Services 18

19 Q1. Which of the following HOSTED INFRASTRUCTURE SERVICES does your organization procure? (CHECK ALL THAT APPLY) Website Hosting 70% Storage 64% Backup/Restore Services 64% Dedicated servers 56% Database Hosting 54% Disaster Recovery/Business Continuity Services 45% Virtual machines on shared/multi-tenant servers 41% Virtual Desktop Hosting/Hosted VDI 35% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Percent of Sample

20 100% 90% 80% 70% 24% 25% Public Cloud 60% 28% 32% 50% Hosted Private Cloud 40% 30% 20% 48% 42% Traditional Dedicated 10% 0% Today 2 Years

21 Q3. How long has your organization been using Hosted Infrastructure Services? 100% 90% 80% 70% 9% 8% 9% 9% 11% 24% 18% 26% 26% 26% 25+ years 10 to 24.9 years 60% 5 to 9.9 years 50% 40% 45% 45% 46% 43% 46% 2 to 4.9 years 30% 20% 10% 0% 23% 19% 16% 19% 15% 3% 6% 2% 3% 3% Overall (n=1414) <100 Emps (n=310) Emps (n=499) 500+ Emps (n=491) Company Size Govt/Education (n=114) 1 to 1.9 years Less than 1 year

22 On Premises Infrastructure 22

23 Standalone non-virtualized infrastructure Today Virtualized infrastructure Today Automated & Orchestrated PRIVATE CLOUD Today Today 43% 31% 26% In 2 Years 37% 35% 28% 0% 20% 40% 60% 80% 100%

24 Q6. Has your organization configured any of the following clouds for interoperability. Check all that apply On premise PRIVATE cloud with a HOSTED private cloud 60.8% No 51% Yes 49% On premise PRIVATE cloud with a PUBLIC cloud HOSTED private cloud with a PUBLIC cloud 42.1% 39.6% 0% 20% 40% 60% 80% Hybrid Users (n=989)

25 Deployment of Hosted/Cloud Applications 25

26 Q8. We are interested in how your organization decides which applications are a good fit for [1234]. The following is a list of application characteristics. Using a scale where 0=Poor Suitability to 10=Very Good Suitability, please rate the suitability of applications for if it: Requires a secure network connection Is an existing, well tested application in steady state Easily scale large numbers of users Has low organizational risk in event of loss or outage Requires low Total Cost of Ownership Requires low upfront costs Requires multiple levels of Identity and Access Management Requires Adherence to Data sovereignty laws in countries or 1. TRADITIONAL DEDICATED INFRASTRUCTURE with a hoster (n=562) 2. HOSTED PRIVATE CLOUD INFRASTRUCTURE (n=324) Accessed by significant numbers of mobile device users Needs to connect to other data with APIs or web services Has dependencies with on-premise applications Requires low network latency due to heavy IO or frequent data 3. PUBLIC CLOUD INFRASTRUCTURE (n=336) Requires tuning or customization Requires Multi-site redundancy Has unpredictable or seasonal user demand 4. SAAS (n=591) Is a new, untested workload Mean Average Rating

27 Q9. Who are the primary users of the applications in your [1234] environments: (select one answer) 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0% 1% 0% 0% 0% 13% 10% 15% 17% 14% 17% 20% 49% 15% 13% 61% 13% 23% 48% 22% 25% 35% 18% 22% 45% Other Business Partners Consumers Businesses Employees

28 Q11. When selecting a [1234] provider, how important is it that the management and automation tools they use are the same as your existing IT management tools? Use a scale from 0 to 10 where 0=Not at all Important and 10= Extremely Important. 100% % 80% 70% 60% 50% 40% 30% 20% 10% 0% 47% 48% 50% 45% 46% 48% 45% 48% 49% 50% 5% 7% 2% 6% 4% Very Important (8-10) Somewhat Important (4-7) Not Important (0-3)

29 Q10. Are the management and automation tools for your [1234] primarily: [randomize] 100% 90% 80% 8% 10% 6% 4% 8% Don't Know 70% 60% 43% 32% 44% 52% 48% 50% Open Source 40% 30% 20% 10% 49% 57% 49% 44% 44% Commercial 3rd party 0%

30 Yes, we already do 25.1% Yes, if we could 60.9% No 14.0% n=1811

31 Q13. Is your [1234] solution subject to internal IT audit with your IT security team? 100% 90% 80% 23% 24% 22% 20% 25% 38% 22% 15% 17% 70% 60% No 50% 40% 30% 77% 76% 78% 80% 75% 62% 78% 85% 83% 20% 10% Yes 0%

32 Yes, we already do 19.6% Yes, if we could 54.5% No 26.0% n=1811

33 Q15. Over the last 12 months, which of the following types of issues have initiated contact with the customer support center at your [1234] provider? Performance issue Upgrade issue Overall (n=1590) Security issues Installation/deployment issue Migration issue 1. TRADITIONAL w/hoster (n=506) 2. HOSTED PRIVATE (n=290) Outage 3. PUBLIC CLOUD (n=303) Contract issue 4. SAAS (n=491) Other 0% 10% 20% 30% 40% 50% 60% 70% Percent of Sample

34 Q16. Which do you consider as valuable forms of communication with the [1234] provider for support issues? (all that apply) [randomize] Telephone conversation/customer support specialist Overall (n=1814) TRADITIONAL w/hoster (n=563) Online chat HOSTED PRIVATE (n=323) Automated help/online repair tool PUBLIC CLOUD (n=336) Community forum shared with other customers SAAS (n=591) 0% 20% 40% 60% 80% 100% Percent of Sample

35 Q16. Which do you consider as valuable forms of communication with the [1234] provider for support issues? (all that apply) Telephone conversation/customer support specialist Online chat Overall (n=1814) North America (n=719) Europe (n=491) Automated help/online repair tool Asia (n=477) Community forum shared with other customers South America (n=127) 0% 10% 20% 30% 40% 50% 60% 70% 80% Percent of Sample

36 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% % 18% 22% 27% 17% 63% 65% 63% 55% 66% 17% 17% 15% 18% 17% Very Difficult (8-10) Somewhat Difficult (4-7) Not Difficult (0-3)

37 Hosted/Cloud Applications 37

38 6% 0% 4% 3% 0% 6% 0% 7% 0% 6% 0% 4% 6% 5% 10% 11% 9% 8% 10% 10% 11% 11% 10% 11% 6% 5% 6% 6% 7% 6% 7% 7% 7% 6% 5% 7% 6% 6% 12% 12% 7% 12% 11% 12% 14% 14% 14% 14% 12% 8% 8% 9% 8% 9% 17% 18% 16% 14% 18% Other Virtual Desktop Hosting/VDI Media Streaming Web serving/web site Storage/File Serving Unified Communications Application development Collaborative applications Database Decision support applications Business applications

39 Q20. Which of the following best describes the type of service provider that you are using for your applications (select one) Global Hosting Provider Overall (n=1865) Local or Regional Hosting Provider ISV or Software company Telecommunications Provider Systems Integrator with significant hardware assets Datacenter Operator Value-added Reseller (VAR) Systems Integrator or 'Asset-light' consultant Database (n=345) (n=341) Collaborative apps (n=347) Unified Communications (n=346) Storage/File Serving (n=347) All others (n=139) Other 0% 5% 10% 15% 20% 25% 30% 35% 40% Percent of Sample

40 Q22. Are there other applications that you prefer to buy with your YYY application as a bundled package? 100% 90% 80% 70% 26% 20% 23% 34% 28% Yes 60% 50% 40% 30% 74% 80% 77% 66% 72% 20% No 10% 0%

41 Q22. Which (other applications do you prefer to buy with your YYY application as a bundled package)? (CHECK ALL THAT APPLY) Business applications 51% Unified Communications Application development 41% 40% Virtual Desktop Hosting/ VDI Other 35% 37% Web serving/web site Collaborative applications 30% 29% Storage/File Serving Decision support applications Database Media Streaming 22% 21% 20% 19% 1% 0% 10% 20% 30% 40% 50% 60% Percent of Sample

42 Q23. Thinking about your [1234] , does your organization buy: 100% 90% 80% 26% 29% 35% 24% 20% Advanced services: full-featured archiving, rights management 70% 60% 50% 40% 35% 31% 43% 39% 33% Intermediate services: integrated document management 30% 20% 10% 39% 40% 22% 37% 47% Basic services: , calendar, address book 0%

43 Cloud Maturity 43

44 Q24. Which of the following best describes your organizations adoption of cloud computing models? 100% 90% 80% 70% 60% 16% 17% 16% 17% 29% 28% 27% 29% 7% 38% Broad implementation of production apps Initial implementation of production apps 50% 40% 30% 20% 10% 0% 27% 24% 29% 27% 38% 27% 29% 27% 26% 17% 1% 1% 1% 1% 1% Running trials/pilot Projects Discovery and Evaluation None

45 Q25. Which of the following best describes your organizations approach to using cloud computing for NEW applications or IT projects? 100% 90% 80% 70% 60% 6% 7% 5% 4% 4% 18% 18% 19% 17% 23% Cloud is our default platform for new applications We heavily rely on cloud computing for new projects 50% 40% 30% 58% 59% 56% 61% 57% We selectively target new applications for cloud computing 20% 10% 0% 18% 17% 20% 18% 15% We are reluctant to use cloud computing

46 Q26. Which of the following does your organization have in place as it relates to cloud computing? [all that apply] A goal for the number of applications or resources that will be part of cloud 35.9% A formal cloud computing strategy plan 32.4% A preferred vendor list 32.1% A vendor assessment checklist 29.1% A standard architecture for hosted solutions 23.9% TCO models that compare cloud to on-premises costs 12.1% None of the above 12.4% Percent of Sample n=2041

47 60-79% 15% 80%+ 8% < 10% 5% 10-19% 14% 40-59% 24% 20-39% 34% n=2040

48 Q28. Please rate the following in terms of what you believe is a good best practice for driving a successful cloud computing project. Use a scale where 0=Not a good Practice to 10=Essential Best Practice [randomize] Have a well-defined architecture for security Understand who the end-users are Train users to be cautious with access and security Have a well-defined architecture for performance Have a phased approach starting with pilot testing Compare costs to on-premise models Start with projects that are non-disruptive to end-users Selectively target applications that are 'fit' to move Evaluate implications for software licensing Test application performance with multiple providers Have an 'undo' plan to make it easy to move off the provider Have an enthusiastic executive sponsor from the business Start with 'new' applications or IT project Mean Average Rating

49 North America Europe Asia South America Have a welldefined architecture Have a welldefined for security architecture for security Understand who Understand who the end-users are the end-users are Train users to to be be cautious with access access and security and security Have a well- Have defined a welldefined architecture architecture for performance for performance Start with projects Start that are with non-projectdisruptive are non- to end- that users disruptive to endusers Have a welldefined architecture for security Understand who the end-users are Have a welldefined architecture for performance Have a phased approach starting with pilot testing Train users to be cautious with access and security Have a welldefined architecture for security Understand who the end-users are Train users to be cautious with access and security Have a welldefined architecture for performance Selectively target applications that are 'fit' to move Have a welldefined architecture for security Test application performance with multiple providers Start with projects that are nondisruptive to endusers Have a welldefined architecture for performance Train users to be cautious with access and security

50 1-99 Employees Employees 500+ Employees Govt/Education Have a welldefined architecture Have a welldefined for security architecture for security Understand who Understand who the end-users are the end-users are Have a welldefined architecture for security Understand who the end-users are Have a welldefined architecture for security Understand who the end-users are Have a welldefined architecture for security Understand who the end-users are Train users to to be be cautious with access access and security and security Have a well- Have defined a welldefined architecture architecture for performance for performance Train users to be cautious with access and security Have a welldefined architecture for performance Have a welldefined architecture for performance Have a phased approach starting with pilot testing Train users to be cautious with access and security Have a welldefined architecture for performance Have an 'undo' Start plan to with make projects it that easy are to move nondisruptive to end- off the provider users Compare costs to on-premise models Train users to be cautious with access and security Have a phased approach starting with pilot testing

51 Q29. What is your organizations highest expectation for moving to cloud? [choose one] [randomize] 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1% 1% 1% 0% 10% 10% 12% 10% 6% 0% 13% 12% 11% 12% 12% 14% 15% 14% 12% 14% 19% 18% 18% 18% 31% 22% 25% 19% 21% 19% 23% 21% 24% 26% 17% Other Fast Inexpensive Scale to demand Better Availability Help grow our business Better business service

52 E1. Does your organization have shadow IT, meaning business units are spending their own budget on cloud computing projects outside of the IT approval processes? 100% 90% 10% 12% 9% 8% 15% Not Sure 80% 70% 60% 47% 55% 47% 39% 49% No 50% 40% 30% 20% 10% 0% 23% 21% 20% 13% 21% 22% 26% 27% 23% 13% Yes, but it's typically just a skunk works operation Yes, it's a significant amount of spending

53 E7. Are you familiar with the NSAs surveillance program called PRISM which gives the US government access to metadata and content from public cloud providers such as Google, Microsoft, Facebook and Yahoo? 100% 90% 80% 70% 60% 47% 37% 49% 55% 66% 52% 48% 44% 50% No 50% 40% Yes 30% 20% 10% 53% 63% 51% 45% 34% 48% 52% 56% 50% 0%

54 Overall (n=982) % 39% North America (n=449) 5.2 Europe (n=266) 4.7 Asia (n=221) 5.8 South America (n=46) % Positive (6 thru 10) 1-99 Emps (n=217) Emps (n=330) 500+ Emps (n=368) Govt/Education (n=67) =No Impact Negative (0 thru 4) n= Average Rating

55 Provider Satisfaction, Importance & Advocacy 55

56 22% 6% 7% 10% Overall (n=2041) 7.2 North America (n=779) % Europe (n=555) % Asia (n=557) 7.0 Extremely satisfied (rated 10) Rated 9 Rated 8 Rated 7 Somewhat satisfied (5 thru 6) Not satisfied (1 thru 4) n=2041 South America (n=150) Average Rating

57 6% 14% Overall (n=2041) % 14% North America (n=779) % 25% Europe (n=555) Asia (n=557) Extremely important (rated 10) Rated 9 Rated 8 Rated 7 Somewhat important (5 thru 6) Not important (0 thru 4) n=2041 South America (n=150) Average Rating

58 E6. Would you recommend Cloud Computing to a peer or colleague? 100% 90% 13% 11% 17% 13% 7% 20% 13% 9% 10% 80% 70% 60% No 50% 40% 87% 89% 83% 87% 93% 80% 87% 91% 90% Yes 30% 20% 10% 0%

59 E6b. Would you recommend Cloud Computing to a peer or colleague--if yes, why? E6b. Would you recommend Cloud Computing to a peer or colleague--if no, why not? Good experience/better service/it works Improves Costs/Cost effective/cheaper Other Easier / more convenient Accesss/availability Faster/Agility It's the Future / Trend Helps grow the business Security/more secure/less risk Increase prodcutivity/efficiency Reliable Flexibility/scalability Saves Time Good for backup None/Don't know/refused Security issues/concerns Other Uncertainty/it's too new Bad experience/it's not good Costs too much Unnecessary Too complicated None/Don't know/refused 0% 5% 10% 15% 20% 25% 30% Percent of Sample 0% 5% 10% 15% 20% 25% 30% Percent of Sample

60 E6b. Would you recommend Cloud Computing to a peer or colleague--if yes, why? Good experience/better service/it works Overall (n=1778) Improves Costs/Cost effective/cheaper 1-99 Emps (n=385) Easier / more convenient Emps (n=610) Accesss/availability 500+ Emps (n=642) Faster/Agility Govt/Education (n=141) 0% 5% 10% 15% 20% 25% 30% Percent of Sample

61 Organizational Demographics 61

62 D1. Allocate 100 points among the following five goals as they relate to your company or organization? [sum to 100] [randomize] Increase revenue Improve product or service quality Lower risk Lower costs Speed time to market Overall (n=2041) Company Size: 1-99 Emps (n=480) Emps (n=700) Emps (n=704) Govt/Education (n=157) % 20% 40% 60% 80% 100%

63 D2. What is the single biggest challenge that your organization faces in the next 2 years? Decreasing costs/issue with rising costs/ cost control Increasing profit/revenue/sales Security Concerns/issues Competition General growth/ expansion Budget constratints/funding/financial issues Increasing customer base/ market share Poor/Slow economy/ Market instability Product/Service quality or improvement Internal resources / talent/ turnover Adapting to change/keeping up with technology Expanding into new markets Cloud computing Regulatory Compliance/Issues Customer Satisfaction/Keeping current customers happy/ meeting Lower risk/ Risk management Storage issues/data sprawl Marketing Time to market None/Don't know/refused Other 1.9% 1.6% 1.5%.9%.8%.8%.7%.3% 4.8% 4.5% 4.4% 4.2% 4.0% 3.5% 9.0% 7.5% 7.3% 7.3% 6.8% 9.8% 18.3% 0% 5% 10% 15% 20% Percent of Sample

64 D2. What is the single biggest challenge that your organization faces in the next 2 years? Decreasing costs/issue with rising costs/ cost control Increasing profit/revenue/sales Security Concerns/issues Competition General growth/ expansion Overall (n=2041) 1-99 Emps (n=480) Emps (n=700) 500+ Emps (n=704) Govt/Education (n=157) Budget constratints/funding/financial issues Increasing customer base/ market share 0% 5% 10% 15% 20% Percent of Sample

65 Q25. Which of the following best describes your organizations approach to using cloud computing for NEW applications or IT projects? 100% 90% 80% 6% 7% 5% 4% 4% 18% 18% 19% 17% 23% Cloud is our default platform for new applications 70% 60% We heavily rely on cloud computing for new projects 50% 40% 30% 58% 59% 56% 61% 57% We selectively target new applications for cloud computing 20% 10% 0% 18% 17% 20% 18% 15% We are reluctant to use cloud computing

66 25% 4% 20% 100% 90% 80% 4% 3% 5% 4% 24% 25% 28% 26% We are skeptical and are usually late to the game n= % We are early adopters on the leading edge 70% 60% 50% 40% 30% 20% 52% 58% 44% 47% We are conservative about new technology and take a wait and see approach We are pragmatic about new technology, but will act sooner rather than later We are pragmatic about new technology, but will act sooner rather than later 10% 21% 14% 24% 23% We are early adopters on the leading edge We are conservative about new technology and take a wait and see approach 0% We are skeptical and are usually late to the game

67 1% 6% 5% 9% 26% 18% 18% 27% 22% 68% < 1 year years years years years 25+years n=2041 Application Development IT Operations/Administration Business Unit Other, (specify) n=2041

68 G4. What is your title? CTO IT Vice President IT Director/Manager Software Architect/Engineer/Analyst Software Developer Systems Architect/Engineer/Analyst Systems Administrator Network Administrator Network Architect/Engineer/Analyst Security Analyst/Engineer Business Analyst Project Manager DBA Senior Management (CEO, CFO, etc) Vice President Director/Manager Other 3% 5% 4% 3% 2% 7% 3% 1% 1% 2% 5% 0% 6% 1% 9% 10% 34% 0% 10% 20% 30% 40% Percent of Sample

69 G5. What was your total IT budget for 2013? This includes all capex and opex spend on staffing, hardware, software and IT services and providers? <$100,000 29% $100,000 to less than $499,999 20% $500,000 to less than $1 million 10% $1 million to less than $5 million 14% $5 million to less than $10 million 6% $10 million to less than $25 million 4% $25 million to less than $50 million $50 million to less than $100 million $100 million to less than $250 million $250 million to less than $500 million $500 million to less than $1 billion $1 billion+ 2% 1% 1% 0% 0% 1% Don't Know 12% 0% 10% 20% 30% 40% Percent of Sample

70 G5B. By what percent will your total IT budget increase/decrease in 2 years? 100% 90% 80% 70% 60% 10% 11% 6% 12% 17% 10% 8% 14% 10% 7% 14% 31% 32% 38% 27% Average % Change Decrease 50% 40% 30% 20% 10% 59% 60% 49% 62% 79% Stay the same Increase 0%

71 Growth - Development of New Applications for new Businesses Models Maintenance - Development for Existing Applications/Businesses Models Trim - IT Efficiency Projects % IT Spend for Growth Average % of Apps in Cloud in Two Years (Q27) >60% 45% 25% 35% 15-60% 39% <15% 34% 40%

72 G7. Which of the following categories best describes your organization's total annual revenue [convert to local currency] Under $2Million 17% $2Million to less than $10Million 13% $10Million to less than $25Million 11% $25Million to less than $50Million 10% $50Million to less than $100Million 11% $100Million to less than $250Million 10% $250Million to less than $500Million 7% $500Million to less than $1Billion 5% Over $1Billion 7% Don't Know 10% 0% 5% 10% 15% 20% 25% 30% Percent of Sample

73 G8. Approximately how much does your organization spend with your hosting (or service) providers on a monthly basis? [convert to local currency] <$100/month 8% $ /month 10% $ /month $ /month 11% 12% $ /month 9% $ /month 10% $ /month 9% $10,000-24,999/month 8% $ ,999/month 4% $50,000-99,999/month 2% $100,000+ /month 3% Don't Know 12% 0% 5% 10% 15% 20% Percent of Sample

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