2014 Rider s Guide Northwest Demonstration Project Dial-a-Ride Transportation Services

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1 2014 Rider s Guide Northwest Demonstration Project Dial-a-Ride Transportation Services Grant Wauconda Antioch Lake Villa Avon Fremont Gurnee Mills Extension College of Lake County Downtown Mundelein Area Greenleaf Medical Offices Advocate Condell Medical Center Serving the townships of Antioch Avon Fremont Grant Lake Villa Wauconda Publication Date: February 25, 2014

2 About the Service Residents of Lake County s northwest townships of Antioch, Avon, Fremont, Grant, Lake Villa and Wauconda have curb-to-curb dial-a-ride service within this designated area, and also to the Gurnee Mills commercial area, Greenleaf Ave. medical offices, and the downtown Mundelein area. The service is sponsored by the six townships with assistance from the Lake County Coordinated Transportation Services Committee (LCCTSC), Lake County, and Pace Suburban Bus. The project is funded in part by two grants from the Regional Transportation Authority. Local matching funds for these federal grants are provided by Lake County and Pace Suburban Bus. Safety, courtesy and on-time performance are expected of our transportation providers and we need to know when that expectation has not been met. To share a concern or make a comment, call the Pace Suburban Bus Customer Relations Center at (press option #2), or For Spanish translation services, call Pace Customer Service at , leave a message, and a bilingual service representative will return your call. The LCCTSC Northwest Demonstration Project operates without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the NW Demonstration Service by contacting his or her township office. How Does It Work? Residents must register for the service through their township office. If you have questions about the service or need help to fill out your application, contact your township office: 2 Antioch Avon Grant Lake Villa Fremont Wauconda Service is open to residents of Antioch, Avon, Fremont, Grant, Lake Villa, and Wauconda s. Priority is given to seniors (65+) and people with disabilities. Residents who are not seniors (65+) or disabled will be required to register yearly. Children under the age of 13 must be accompanied by an adult.

3 How Much Does It Cost? One-Way Fares: $3 each way for trips under 10 miles for disabled and/or seniors (age 65+) $4 each way for trips under 10 miles for general public $6 each way for trips over 10 miles for disabled, senior and/or general public $5 each way for dialysis subscription trips $0.15 transfer fee for disabled and/or seniors if transferring to other dial-a-ride or ADA paratransit services Exact change is required. How Do I Schedule or Cancel a Trip? Contact the Call Center to make or cancel reservations: Phone: TTY: Monday Friday, 6am 6pm Call one day in advance to schedule. People with disabilities and seniors will be given priority to reserve trips from 6 am to 12 pm. General public riders may call for reservations from 12 pm until 6 pm. Rides are offered on a first-come, first-served basis and are subject to bus capacity. Seniors and people with disabilities may make 7-day advance reservation for work and medical appointments. Registered riders may be accompanied by one additional person for the general public fare of $4 each way. If you must cancel, please provide at least two hours notice. Cancellation/No-Show Policy: Two cancellations with less than two hours notice in a single month will result in a 30-day suspension from the NW Demonstration Service. You will be notified each time you have canceled a scheduled trip with less than 2 hours notice. A no-show will result in a 30-day suspension from the NW Demonstration Service. You will be notified when you have missed a scheduled trip. 3

4 Where and When Can I Use the Service? The first scheduled pick-up time for the NW Demo Dial-a-Ride is at 5:30am and the last scheduled pick-up time is at 6:45pm. Eligible passengers of Antioch, Avon, Fremont, Grant, Lake Villa, and Wauconda townships may travel between and within these townships Monday through Friday from 5:30am to 6:45pm and to the additional destinations specified below: Greenleaf Ave Medical Offices see detailed map for specific locations Mundelein Metra Station 205 N. Archer, Mundelein Lake County Center for Independent Living (LCCIL) 377 N. Seymour, Mundelein HealthReach Clinic 109 N. Seymour, Mundelein College of Lake County (CLC) West Washington Street, Grayslake Gurnee Mills Shopping Area see detailed map for specific locations Libertyville Sports Complex 1950 N. Highway 45, Libertyville Advocate Condell Outpatient Services 1170 E. Belvidere Rd. Rte.120, Grayslake Northwestern Grayslake Outpatient Services 1475 E. Belvidere Rd. (Rte. 120), Grayslake Mid-Lakes Clinic Lake County Health Department 224 W. Clarendon, Round Lake Beach Advocate Condell Hospital Campus: 801 S. Milwaukee Ave., Libertyville 200 W. Golf Rd., Libertyville 755 S. Milwaukee Ave., Libertyville 4

5 LCCTSC Northwest Demonstration Project Service Area FOX Antioch ANTIOCH OP 173 A n t i o c h T o w n s h i p OLD MILL CREEK Destinations Outside 6- Area 1. Gurnee Mills Area 2. Greenleaf Ave Medical Centers 3. Advocate Condell Hospital Campus 4. Healthreach Clinic, Lake County Center for Independent Living (LCCIL), Libertyville Sports Complex, Mundelein Metra Station S 806!(T MOOR ISLAND 12 Fox Lake 12 VOLO PORT BARRINGTON BARRINGTON Ingleside MD-N OP 59 Long Lake G r a n t T o w n s h i p VILLA LINDENHURST ROUND ROUND THIRD HEIGHTS BEACH A v o n T o w n s h i p OP 134 WAUCONDA ROUND Lake Villa Round Lake HAINESVILLE ROUND PARK HAWTHORN WOODS Round Lake Beach W a u c o n d a T o w n s h i p F r e m o n t T o w n s h i p OP L a k e V i l l a T o w n s h i p OP 60 NCS Washington St. / Grayslake GRAYS OP 132 Grayslake OP 83 OP120 LIBERTYVILLE MUNDELEIN LONG GROVE S 565 Prairie Crossing 4 NCS 4 MD-N S 574 Mundelein 1 S 572 OP OP OP 137!(T 3 VERNON HILLS S Libertyville 94 OP 60 S 562 S 570!(T S 568!(T 2 S 564 MD-N S 625 Pace Bus Routes!(T Transfer Point Pace Round Lake Call-n-Ride Northwest Demo Boundaries Metra Rail Service I Miles 5

6 Greenleaf Medical Centers Destinations 151 N GREENLEAF ST 135 N GREENLEAF ST 105 N GREENLEAF ST 60 S GREENLEAF ST 100 S GREENLEAF ST 200 S GREENLEAF ST 222 S GREENLEAF ST 310 S GREENLEAF ST Greenleaf St. S N GREENLEAF ST Washington St. 1 S GREENLEAF ST 3 S GREENLEAF ST 350 S GREENLEAF ST Gurnee Mills Area Destinations OP 132 Rollin s THIRD R d. Dada Hutchins Rd. Pace Bus Routes Dr. S 565 Buchanan Dr Almond Rd.!(T Transfer Point Bridle Trail Rd Hunt Club Rd. GURNEE Washington St. Stearns Cemetery Rd. Orchar d Valley Dr Tri State Pkwy 94 Northwest Demo Boundary School Rd. Nation s Dilley's Rd. Dr Woodhill Dr S 572 I Fuller Rd. OP ,600 3,200 Feet 6

7 Mundelein and Libertyville Destinations LIBERTYVILLE 45 Lake St. Appley Ave. Libertyville MD-N Oak Spr ing Rd. 45 OP 176 MUNDELEIN Advocate Condell Hospital Campus Crane Blvd. Rockland Rd. S 574 Hawley St. 45 NCS!(T S 574 Lake County Center for Independent Living (LCCIL) Mundelein Healthreach Clinic Mundelein Metra Station Huntington Dr. VERNON HILLS Golf Rd. OP 21 Gregg's Pkwy. Pace Bus Routes!(T Transfer Point Metra Rail Service Northwest Demo Boundary I 0 1,450 2,900 Feet 7

8 Can I Transfer to Other Services? Eligible NW Demo Service passengers may use the service to connect with other available transit services operating in Lake County, such as Metra*, Pace fixed routes, other Pace Dial-a- Ride services, Pace Vernon Hills-Mundelein Call-n-Ride and Round Lake Call-n-Ride services. For example: To travel to McHenry County: Use the NW Demo to the College of Lake County (a Pace Bus transfer hub) and take Route 570 to downtown Fox Lake (near the Fox Lake Metra Station). Then transfer to Pace Route 806 to McHenry and Crystal Lake. NW Demo registered riders may transfer to McHenry County s MCRIDE Dial-a-Ride service. For more information, ask call center staff when reserving a trip with the NW Demo service. Transfer cost is $0.15. To travel east toward Waukegan: Use the NW Demo to the College of Lake County (a Pace Bus transfer hub) and take Route 572 eastbound. Seniors & disabled NW Demo riders eligible for RTA reduced fares may transfer to the Northeast Lake/Warren Dial-a-Ride service to downtown Waukegan, the Veterans Assistance Hospital, or Gurnee Mills. For more information, ask call center staff when reserving a trip with the NW Demo service. Transfer cost is $0.15. To travel south toward Cook County: Use the NW Demo to the College of Lake County (a Pace Bus transfer hub) and take Route 572 southbound, then connect with Route 272 at Westfield Hawthorn shopping center to Lake-Cook Road. The NW Demo serves any North Central Service or Milwaukee District/North Line Metra station within the townships of Avon, Antioch, Fremont, Grant, Lake Villa, or Wauconda. Remember to make any travel arrangements necessary to complete your trip outside of the NW Demo service area. If you need assistance with travel arrangements using public transportation, contact RTA Customer Service at *All Metra stations in Lake County and most in Cook County are ADA accessible. Contact RTA Customer Service at for more information. 8

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