PayItSimple USA Inc. Merchant Onboarding User Guide. Intended for: Independent Sales Organizations / Resellers / Agents

Transcription

1 PayItSimple USA Inc. Merchant Onboarding User Guide Intended for: Independent Sales Organizations / Resellers / Agents October

2 COPYRIGHT 2014 PayItSimple USA Inc. ALL RIGHTS RESERVED Disclaimer: PAYITSIMPLE USA INC. OR ITS SUPPLIERS MAY DISCONTINUE OR MAKE CHANGES IN THE INFORMATION, PRODUCTS OR SERVICES DESCRIBED HEREIN AT ANY TIME WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU. ANY DATED INFORMATION IS PUBLISHED AS OF ITS DATE ONLY, AND PAYITSIMPLE USA INC. DOES NOT UNDERTAKE ANY OBLIGATION OR RESPONSIBILITY TO UPDATE OR AMEND ANY SUCH INFORMATION. PAYITSIMPLE USA INC. RESERVES THE RIGHT TO TERMINATE ANY OR ALL WEBSITE OFFERINGS OR TRANSMISSIONS WITHOUT PRIOR NOTICE TO THE USER. FURTHERMORE, BY OFFERING THIS WEBSITE AND INFORMATION, PRODUCTS OR SERVICES VIA THIS WEBSITE, NO DISTRIBUTION OR SOLICITATION IS MADE BY PAYITSIMPLE USA INC. TO ANY PERSON TO USE THE WEBSITE OR SUCH INFORMATION, PRODUCTS OR SERVICES IN JURISDICTIONS WHERE THE PROVISION OF THE WEBSITE AND SUCH INFORMATION, PRODUCTS OR SERVICES IS PROHIBITED BY LAW. Page 2

3 Contents 1 About This Guide Introduction PayItSimple Service Merchant Onboarding Process Create a Merchant Account Apply for a Sandbox/Testing Account Apply for a Production Account Merchant Approval Process Page 3

4 1 About This Guide This PayItSimple USA Inc. (PayItSimple) Merchant Onboarding User Guide explains how to use the customized PayItSimple Salesforce application, which automatically creates a Merchant account in PayItSimple s system. This User Guide is intended for use by Independent Sales Organizations (ISOs), Resellers and Agents. We want to hear your comments and suggestions about this User Guide and other documents related to PayItSimple. Please feel free to contact us at info@payitsimple.com with your feedback. You can find more information about PayItSimple USA Inc. at Page 4

5 2 Introduction PayItSimple Service PayItSimple is a unique patented solution that allows consumers to pay for purchases in installments, fee and interest free, using their existing credit card. The PayItSimple system provides the ability to convert unsecured debt into a securitized one, by keeping a valid authorization throughout the installment plan. Merchants sign up with PayItSimple using their existing payment gateways. The PayItSimple service works as an intermediate layer between the Merchant s e-commerce websites or POS on one hand and the payment gateway layer on the other hand and the service is initiated directly from the e-commerce website or POS. Page 5

6 3 Merchant Onboarding Process The Merchant onboarding process includes the steps displayed below. Each step will be thoroughly explained in the following pages: 1 Create a Merchant Account 2 Create a Contact 4 Create a Terminal 5 Define Funding 6 Upload Signed Documents 7 Send the Merchant Account For Approval Page 6

7 3.1 Create a Merchant Account Open a New Account Agents can create two types of Merchant Accounts in Salesforce: a Sandbox 1 account and/or Production 2 account, depending on the Merchant s request. Step 1: Go to Accounts Tab Click "New". Once you select the account record type, you need to fill in several information fields, including both mandatory and non-mandatory fields. The mandatory fields are marked in red and must be filled out in order to send the Merchant account for approval. 1 The Sandbox is the testing environment that PayItSimple offers to its merchants to test the integration between the PayItSimple platform and the merchant s e-commerce site. Once the integration is tested, the Merchant will have the opportunity to see many of the features currently available with the service. The Sandbox Environment replicates full functionality of the live system/production environment. 2 The Production Environment is the real-time operational computer environment used to provide merchants customers with personalized installment payments. It is positioned as an intermediate layer between the merchant s environment and the payment gateway environments. Page 7

8 Step 2: Select Account Record Type "Sandbox" Continue Step 3: Fill in Account fields: Account Name Incorporation Country Company Registered Number/Federal Tax ID Payment Gateway Name Step 4: Click the Save button. Page 8

9 3.1.2 Open a New Contact After saving the account, you must add at least 1 contact to the account. You need to scroll down to the Contacts. Step 1: Click New Contact: Step 2: Fill in Contact fields: Title First & Last Name Account Name Phone Classification (owner/business- welcome , Technical-API credentials) Important Note: If you select "Principal/ Owner" contact type then you must fill in the Address Information for the principal/owner. Step 3: Click the Save button Page 9

10 3.2 Apply for a Sandbox/Testing Account Before creating an account in the production environment, some Merchants might want to first test the service in a Sandbox/Testing environment. Submit the merchant account you have just created to the Sandbox environment by clicking the Sandbox button. As soon as you have submitted the account to the Sandbox environment, your Merchant will receive by his credentials to the PayItSimple Merchant Admin portal in the sandbox environment ( The Merchant Admin portal will enable the Merchant to simulate purchases as well as create and track installment plans. In order for the Merchant to make better use of the Sandbox, we suggest you forward the Merchant User Guide. Merchant User Guide: Page 10

11 3.3 Apply for a Production Account If the Merchant has a Sandbox account, you only need to fill out an SCP 3 or non-scp type of funding and create the Terminal for that specific Merchant. If the Merchant does not have a Sandbox account, you need to create an Account (as defined in the previous section) and then define your Merchant s Contacts and Terminal. Merchants can choose to apply for deal funding through cash advance (SCP) or be paid on a monthly basis (non-scp) Open an SCP / Non-SCP Account Depending if the Merchant is applying for an SCP or non-scp account, please click on the respective buttons. 3 SCP Secondary Credit Provider will enable Merchants to apply for a cash advance in order to receive the money of sold goods/services upfront. Without the SCP funding the Merchant will receive the money from the sold goods/services on a monthly basis. Page 11

12 Step 1: SCP Request Fill in the fields and then click the save button: Page 12

13 Step 2: Non SCP Request Fill in the fields and then click the save button: Open a New Terminal Each Merchant must have a Terminal setup before it can be approved in the Production environment. Step 1: Creating new Terminal records: Step 2: Select the Record Type: SCP or Non-SCP: Page 13

14 Step 3: For Non- SCP form, please fill in all fields: Step 4: For SCP form, please fill in all fields: * Note that you must link a Non SCP record to each SCP Terminal. Page 14

15 3.3.3 Upload Signed Documents Before a Merchant account can be submitted for approval to the Production environment, you must have the following documents: Merchant Application (signed and scanned by the Merchant) Merchant Agreement (signed and scanned by the Merchant) Payment Gateway s Merchant Terminal ID number, which has already been provisioned from the Payment Gateway PayItSimple System Configuration list. These 4 documents are mandatory in order for PayItSimple to approve your merchant s account. Step 1: Notes and Attachments: You need to scroll down to the notes and attachments and click on attach file, repeating the process for all four documents: Submit the Account for Approval To submit a Merchant account for approval, click the "Submit for Approval" Button on the top of the screen: Note: In order to submit for approval the Merchant account must have the following: At least one Contact marked as Principal / Owner. At least one Non-SCP Terminal. Page 15

16 Once the Merchant is submitted for approval the record is locked until approved by PayItSimple: To review the approval status: scroll down to the "Approval History" related list on the Merchant page: IMPORTANT NOTE: When PayItSimple approves the Merchant record, the information is synchronized to PayItSimple s system. If you wish to add Terminals after the Merchant was approved, you must send each Terminal for approval separately. Like Merchants, when Terminals are approved the information is synchronized to the PayItSimple s system. Page 16

17 4 Merchant Approval Process Once you submit a Merchant account for approval in the Production environment, PayItSimple will review the information in the account and ensure all information for opening an account are presented correctly. IMPORTANT NOTE: Please make sure all the documents required are completed and uploaded to SalesForce. Missing data or documents will delay your merchant approval. When approved your Merchant will receive by his credentials to the PayItSimple Merchant Admin portal in the production environment ( The Merchant will then be able to offer and track installment plans of its customers via the portal. In order for the Merchant to make better use of the Merchant Portal we have created the following Merchant User Guide: PayItSimple will maintain an SLA of up-to 1 business day, Monday to Friday. If the approval is requested on Friday then the approval will occur on the following business day (Monday). Page 17