Health Care Observer Program Patient Privacy and Safety Education

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Gloria Murphy
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1 Health Care Observer Program Patient Privacy and Safety Education

2 Program Overview The health care observer program at The Nebraska Medical Center, UNMC Physicians, the University of Nebraska Medical Center (UNMC), and Bellevue Medical Center is designed to promote and educate on the health care professions while safeguarding patient privacy.

Center (UNMC), and Bellevue Medical Center is designed to promote and

3 Program Overview The following slides will cover the health care observer dress code along with safety and patient privacy policies as they apply to health care observing You must follow the health care observing rules to ensure a safe visit and respect patients rights

as they apply to health care observing You must follow the health

4 Dress Code

5 Dress Code Wear clean and professional clothing Example: khaki pants, a polo type shirt Wear closed toe shoes Wear the name badge provided to you DO NOT wear inappropriate clothing Examples: denim, baggy pants, short skirts, midriffs, low cut tops, open toe shoes Scrubs, lab coats (unless provided by department)

wear inappropriate clothing Examples: denim, baggy pants, short skirts,

6 Safety

7 Safety Hospital staff have been trained for many safety situations Remain with the staff member that you have been assigned to observe In case of fire, weather or medical emergency, follow your sponsor s instructions

you have been assigned to observe In case of fire,

8 Safety If you have a latex or other significant allergy or medical condition, please advise your sponsor If you are feeling sick, have a contagious disease, or are coughing or sneezing, reschedule your observer experience You are not permitted to observe if you are sick Report any injuries or illness that occur during your observer experience to your sponsor

or sneezing, reschedule your observer experience You are not permitted to observe if you

9 Safety In a clinical setting, avoid the spread of germs Cover mouth and nose with tissue when coughing or sneezing Dispose of tissue in waste basket If tissue is not available, use upper sleeve, not hands Clean hands after coughing or sneezing Wash hands with warm water and soap Clean with alcohol based hand cleaner

tissue is not available, use upper sleeve, not hands Clean hands after coughing

10 Safety

11 Patient Privacy

12 HIPAA Federal Privacy & Security Law The Nebraska Medical Center, Bellevue Medical Center, UNMC Physicians and UNMC are legally required by the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy and security of the health information of every patient treated at our facilities HIPAA applies to Observer Program participants as well

Accountability Act (HIPAA) to protect the privacy and security of the health information

13 Patient Privacy During the job shadowing experience you may encounter patients or patient information Do not disclose any patient-related information to anyone under any circumstances even if no patient names are used, the information is confidential Do not discuss any care events with friends, family members or others Do not post any information about job shadowing on Facebook or other social networks Do not take any photographs while observing You will sign a confidentiality agreement in order to participate in the observer experience

discuss any care events with friends, family members or others Do not post any information about job shadowing on Facebook or other

14 Privacy and Information Security Access to patient medical and billing information is a privilege given to individuals who have a work-related need for that information Participants in the Observer Program will not have direct access to computer systems and should not attempt to access any patient s medical information

for that information Participants in the Observer Program will not have direct

15 Confidentiality Situations When participating in the Observer Program you may see: A girl you went to school with in the maternity area with her newborn baby A teacher or former teacher in a hospital gown A friend from church is in the hospital and you think the pastor should know to visit him/her A public figure receiving treatment

teacher or former teacher in a hospital gown A friend from church is in the

16 Confidentiality & Patient Privacy Do not discuss patients you may see at the hospital for any reason even with your own family members Often times, patients like to keep their medical conditions private and do not want anyone to know they are receiving care Patients have the right to privacy

times, patients like to keep their medical conditions private and do not

17 Confidentiality & Patient Privacy If you see someone you know DO greet them by saying hello DO continue on with your job shadowing experience DO NOT ignore them DO NOT ask them why they are in the hospital DO NOT tell other people you saw them

job shadowing experience DO NOT ignore them DO NOT ask them

18 Confidentiality & Patient Privacy Further considerations How would you feel if your doctor discussed your health with people you know? Fortunately your healthcare providers are legally required to protect your health information All members of the workforce are trained to protect patient privacy, including clinical, maintenance, billing and food services staff Treat others the way you would want to be treated

Fortunately your healthcare providers are legally required to protect your health information All

19 Confidentiality & Patient Privacy It may be difficult to decide what you can tell others who ask about your observing experience. You may: Share general information about the departments you visit Tell about the staff you met Describe the types of procedures and healthcare provided

You may: Share general information about the departments you visit

20 Observer Quiz Review

21 Dress Code Review When considering the appropriate attire for your observer experience Wear clothing that is clean and professional such as khaki pants, a polo-type shirt and closed-toe shoes Wear the name badge provided to you

22 Safety Review If you are feeling ill the day of your job shadowing experience stay home and reschedule your observer experience Follow your sponsor s instructions during any fire, weather or other medical emergency

23 Privacy & Confidentiality Review After your observer experience you may: Discuss the unit and department you visited Talk to friends, family and teachers about whether you will pursue a career in healthcare Maintain confidentiality and do not tell anyone about specific patients.

A guide to Home. and Community Care

A guide to Home. and Community Care A guide to Home and Community Care About Us Everyone at the CCAC is dedicated to achieving our vision and mission. Vision: Outstanding care every person, every day. Mission: To deliver a seamless experience