My Rehabilitation An information brochure to help you settle into your stay with us

Transcription

1 My Rehabilitation An brochure to help you settle into your stay with us

2 We specialise in the medical and reintegration of people who have suffered serious injuries. We set the standards. 2 3

3 Dear patient Welcome to the Bellikon Rehabilitation Clinic. As a specialist, we have had decades of experience in the field of accident. We also use this experience for after certain diseases. We can provide you with the best possible treatment that helps you to cope better in your everyday life and profession. As a patient, you are our guest. We will do everything we can do to make sure that you feel comfortable with us. The purpose of this brochure is to provide you with you need for your stay with us in Bellikon. It will help you to quickly find your way in the s daily routine. We wish you a pleasant and successful stay with us. Your Bellikon Rehabilitation Clinic Toni Scartazzini Director Prof. Dr. med. Sönke Johannes Director 4 5

4 08 Your stay 08 What does mean? The first days in our 10 Arrival 10 Luggage 11 in a 11 Rooms 11 Visitors 12 Meals 13 Care 14 Leisure time 16 Your therapy programme 18 Sample therapy schedule Smoking and alcohol 22 Money, post, shopping 23 Telephone, TV and Internet Outlook for 2017 At Bellikon Rehabilitation Clinic, they helped me to rebuild my life, to stand on my own two feet again and to lead an independent life. Bruno Muff 6 7

5 in a What does mean? We are here to help if you have not fully recovered from an accident or illness to lead a normal life again. At Bellikon Rehabilitation Clinic, we help you to make a gradual return to your life and your profession. Rehabilitation means regaining your skills and independence. What is the goal of your? After staying in the acute or following outpatient medical treatment, a new phase in the healing process begins at the. After an initial assessment, you and your team will determine the personal goals you wish to achieve. Your active participation in the therapies is an important part of your success. Your team, consisting of doctors, therapists and specialised nurses, will actively assist you to achieve your best possible goal step by step. An accident or disease may also leave emotional scars. With this in mind a team of psychiatrists and psychologists are available to help throughout the healing process. How long does last? Patients usually spend several weeks in. The length of stay may differ depending on the nature of your injury. Rehabilitation at every stage Patients come to us directly from a intensive care after they have received initial emergency treatment. The first days in our If the acute has not transferred you directly by ambulance to our, please check in at customer service on the day of your admission at the specified time. You will be welcomed and shown to your room. Where possible, you will be given a tour to show you the most important places in the such as the patients restaurant, the therapy rooms or the swimming pool. This will help you to orientate yourself and find your way around the and help you to feel comfortable in your environment. You will also have an individual discussion where the processes involved in will be explained and any questions answered. You will also be examined by the attending physician for the first time and where required further clarifications and investigations will follow during the next few days. The test results and your own objectives will then form the basis for the planning of your treatment. 8 9

6 in a Arrival Luggage Rooms Visitors Address Rehaklinik Bellikon Mutschellenstrasse 2 CH-5454 Bellikon AG Telephone +41 (0) Telefax +41 (0) info@rehabellikon.ch How to reach us by public transport Bellikon can be reached by public transport from the Baden and Aarau/Olten areas, the Frick valley, the lower Aare valley and from the Zurich/Winterthur and Zug regions within 30 to 60 minutes. From Baden: by post bus as far as Bellikon From Dietikon or Wohlen/Bremgarten: on the S 17 rail line as far as Berikon-Widen, by post bus as far as Bellikon From Zurich Wiedikon/Birmensdorf: by post bus as far as Berikon-Widen, by post bus as far as Bellikon From Mellingen Heitersberg: by post bus as far as Bellikon The post bus stops Bellikon Post and Bellikon Rehaklinik are close to the. Patients insured with Suva will receive their arrival and departure travelling costs reimbursed at customer service (2 nd class return tram, bus and rail tickets). Taxi fares are not reimbursed. A stay at the can last several weeks and you should be prepared accordingly for this reason. A checklist is provided at the back of the brochure to help in planning your stay. For your convenience, hand and bath towels as well as other terrytowelling items are provided by the. You will only have limited space for the storage of personal items in the room. Laundry Each ward has a washer and dryer for you to wash your personal clothing. This is free of charge and can be used after 4 p.m. or during the day by arrangement with the nursing staff. For your convenience, our ity department also offers a laundry service. Please ask the nursing staff for a copy of the price list. Modern single or shared double or triple rooms are available during your stay at the Bellikon Rehabilitation Clinic. Your room allocation is based on a combination of the nature of your injury as well as your type of insurance to help ensure the best possible success. Privately insured patients are entitled to a single room irregardless of their injury. You will be given a single key that will fit your room, your closet, your mailbox and your locker in the treatment area. Valuables and cash can be deposited in your room safe or entrusted to customer service. Please note that we accept no liability for lost money or valuables. Visiting hours Your family and friends are welcome to visit you at the. Our visiting hours are: Monday to Friday 5.00 p.m p.m. Saturday and Sunday 9.00 a.m p.m. The intermediate care station is subject to special visiting hours: Monday to Friday Saturday and Sunday 2.00 p.m p.m a.m p.m. Out of consideration for other patients, you and your family are kindly requested to keep to the visiting hours. Special arrangements for visiting hours are only possible in exceptional circumstances and after consultation with the nursing staff. Please ensure that the visits of your family and friends do not clash with therapy periods. Eating with visitors Members of your family can also eat with you for a fee in the patients restaurant. On weekdays from Monday to Friday, your visitors can obtain meals at the staff restaurant and pay at the checkout. In the evening and at weekends, you and your visitors are kindly requested to buy a voucher at the desk before you eat and to hand this in at the patients restaurant. If you prefer to dine out, please inform the nursing staff of your plans. How to reach us by car Please refer to the map of the (see page 26) if you intend to reach us by car. Due to construction activities, only a very limited number of parking spaces are available and parking spaces cannot be guaranteed. Parking is subject to a charge. Overnight stays in Bellikon A range of options are available outside the for visitors who wish to stay overnight in Bellikon our customer service will be pleased to assist you in answering any questions

7 in a Meals Our inhouse catering offers an appetising range of freshly prepared meals every day. You can decide which foods you would like from the daily offers. Take the time to enjoy our delicious meals as this will have a positive effect on your. Breakfast, lunch and dinner are available in the patients restaurant and you are welcome to visit during the following service hours. Monday to Friday Saturday Sunday Breakfast 7.00 a.m a.m a.m a.m a.m a.m. Lunch a.m p.m a.m p.m p.m p.m. Dinner 5.15 p.m p.m. (Friday until 6.00 p.m.) 5.15 p.m p.m p.m p.m. If you are not yet independent enough to visit the restaurant on your own, you will be accompanied by our staff to the patients restaurant. If you are insured privately or semi-privately, your meals can also be served in your room if you wish. If you do not wish to participate in a meal, please inform the nursing staff in advance. If you have any requests or concerns with respect to the food, please let us know it is our aim that your meals are a delight for both the eyes and the palate and that they serve as a moment of relaxation. Cafeteria Our cafeteria and kiosk are available for drinks and snacks outside restaurant opening hours at the following times: Monday to Thursday Friday Saturday 8.00 a.m p.m a.m p.m a.m p.m. Sunday a.m p.m. Drinks and vending machines are also available in the lobby and in Yin City for use anytime. Care We will be pleased to assist you if you have questions about your stay at the. Our nursing staff, therapists and employees at the desk will be happy to answer your questions at any time. More can also be found on our website: As a new patient, you are also cordially invited to attend the official event for new patients, which is held every Thursday. If at any point during your stay you wish to speak with a counsellor please contact customer service and they will assist you in arranging an appointment. Your familys questions If members of your family or dependents would like a personal consultation with staff at the please let the staff know. They will be very happy to arrange this for you

8 in a Leisure time During treatment-free periods and at night you have many opportunities to relax. Feel free to take advantage of our in-house facilities or some of the other alternatives below. Surrounding area Enjoy the s beautiful surroundings! It is ideal for walks and hikes. In summer, relax on a lounger on one of our terraces. A post office (with an ATM) and a Volg outlet are also in the immediate vicinity of the should you wish to use them. Leisure city Yin City Inside the, Yin City offers a wealth of leisure activities, including: Relaxzone, Creative Corner, library, Internet stations, a cinema and additional attractions. The current film programme with the films starting times is displayed in the lobby. A specially designed music room is also available should you wish to play an instrument. Feel free to bring your own instrument or borrow one from the. Visits away from the From 5 p.m. to p.m., you are free to come and go from the as you please. However, please inform the nursing staff of your intention in advance. If your physician has no objections, you can also spend your weekends at home. Weekend leave begins after your last treatment session and lasts until Sunday evening at p.m. Extensions are only possible in exceptional cases. Suva covers your travelling expenses for a weekend leave at home for every third weekend, which does not include the week of your admission. If you are not insured by Suva, please check with your insurance company for the exact conditions

9 in a Your therapy programme A personalised therapy programme is put together in consultation with you. Therapies generally take place from Monday to Friday or Saturday. You will be under medical supervision and monitored by experienced therapists. You can regularly discuss the course of your treatment on your visits to the doctor and/or therapists so that your therapy programme and goals can be continuously adjusted in accordance with your continual progress. Your active participation is a crucial prerequisite for the achievement of your treatment goals. Remember to be patient with yourself, even if things fail to move forward as fast as you had hoped; is an ongoing process. If you have the impression that your treatment is not having the desired effect, or if you have any questions, please contact your doctor or therapist directly. The most important forms of therapy Physiotherapy: treatment based on movement and physical stimuli such as heat or cold Speech therapy: the treatment of speech, voice and swallowing disorders Ergotherapy: practising practical, everyday abilities Strength and endurance training: for example, on training equipment or in water Sports therapy: training courses and sports advice, for example wheelchair sport Neuropsychological therapy: the treatment of mental and psychological disorders that occur as a result of brain injuries Special therapies for different disease symptoms: for example, pain or lymphoedema Psychosomatic and psychotherapy: for example, mental health difficulties Social counselling: for example, social, family or financial difficulties Employment-oriented therapy: training abilities required to carry out a professional occupation Occupational integration: preparations for returning to a patient s regular job or to a new profession Animal-assisted therapy and garden therapy 16 17

10 in a Sample therapy schedule After a fall while skiing, a patient was in a coma for five weeks. The diagnosis was severe cranio-cerebral trauma. On being transferred from the acute to the Bellikon Rehabilitation Clinic, he was so weak that he could barely sit up and had speech and memory disorders. At the monitoring station (intermediate care station), he soon learnt to sit up, stand, eat independently as well and to walk again. Every day the patient received a customised range of therapies. His treatment programme looked like this: Monday 9.15 a.m a.m. Rehabilitation discussion a.m a.m. Speech therapy a.m p.m. Monitored eating training 2.30 p.m p.m. Physiotherapy 4.30 p.m p.m. Basic, endurance and strength training Tuesday 9.30 a.m a.m. Speech therapy a.m a.m. Neuropsychological therapy a.m p.m. Monitored eating training 2.00 p.m p.m. Physiotherapy 2.30 p.m p.m. Computer-supported arm training 3.00 p.m p.m. Ergotherapy and hand movement training 4.30 p.m p.m. Basic, endurance and strength training Wednesday 9.00 a.m a.m. Music therapy a.m a.m. Speech therapy a.m p.m. Monitored eating training 2.00 p.m p.m. Physiotherapy 2.30 p.m p.m. Computer-supported arm training 3.00 p.m p.m. Ergotherapy and hand movement training Thursday 8.30 a.m a.m. Speech therapy a.m a.m. Neuropsychological therapy a.m p.m. Monitored eating training 2.00 p.m p.m. Physiotherapy 3.00 p.m p.m. Ergotherapy and hand movement training 4.30 p.m p.m. Basic, endurance and strength training Friday a.m a.m. Speech therapy a.m p.m. Monitored eating training 2.00 p.m p.m. Physiotherapy 3.00 p.m p.m. Ergotherapy 4.30 p.m p.m. Basic, endurance and strength training Saturday a.m a.m. Speech therapy a.m p.m. Monitored eating training 1.30 p.m p.m. Physiotherapy 18 19

11 in a The duration of any stay is individual and depends on various factors including the objective, your progress in therapy, and your financial scenario. Preparing to go home We will be pleased to assist you with your preparations for returning to your home and to your place of work. Patient satisfaction We regularly arrange for telephone surveys to be conducted with patients. It is possible that you will be interviewed by telephone after your stay at the. We would be very grateful if you would give us your impressions as this will help us to continually improve patient care. If you prefer not to be interviewed, please let us know, if possible at the time of your admission. If you have any concerns, requests, or criticisms you can use the patient feedback letterbox in the lobby to notify us anonymously; or contact any staff member directly should a quick resolution be required. research In order to monitor and continuously improve the quality of our work, we conduct scientific investigations and participate in third-party research projects. In the course of these activities, data may also be evaluated which Suva has obtained in connection with your care. If you do not agree with the use of your anonymous personal data for medical research purposes, please notify customer service. You can also contact Suva s Compliance department directly. By to: datenschutz@suva.ch or by letter post to: Suva, sekretariat Bereich Compliance, Fluhmattstrasse 1, 6002 Lucerne Please write your first name, last name, address, postcode, town, date of birth, OASI/social security no. as well as your accident number

12 in a Smoking and alcohol After an accident or illness, the body needs all its strength to recover. Smoking, alcohol and other addictive substances can slow down your body s healing. For this reason, the restricts the consumption of these on grounds, rooms and balconies with the exception of smoking where designated smoking areas are available for your convenience. An overview of the smoking areas is available at the desk. Smoking is strictly prohibited in the rooms and on the balconies. Sleeping hours Sleeping hours begin at p.m. at the. Your fellow patients will thank you for not being noisy in the rooms or anywhere in the s grounds. Please note our house rules, a copy of which is available in the rooms. Money, post, shopping Money Your stay includes drinks during mealtimes. For this reason, only bring as much cash as you need for your personal requirements. You can obtain cash at the ATM located at the post office near to the building. You can also pay by debit card, Postcard, Visa or MasterCard credit card at our customer service desk and in the cafeteria. We recommend that you keep your money and valuables in your room safe or at customer service. The accepts no liability for missing/lost money or valuables. Post During your stay at the, you have a personal postbox with your own key. Incoming post is distributed Monday through Friday at 8.15 a.m. and at 4 p.m. and on Saturday at 9.15 a.m. to your postbox. Stamps, parcels and money orders are available from the desk. There is a postbox for outgoing post available in the lobby. For any further postal transactions, Bellikon post office is located close to the. Please contact the nursing staff if you require help and support. Post office opening hours Telephone, TV and Internet Telephone A direct telephone line is provided in your room to make your stay more comfortable. A telephone card is available from customer service, which you can top up at your convenience at the telephone point opposite the Information desk. Please remember that your speedy recovery is also dependent on both you as well as your fellow patients getting a good night s sleep. For this reason, please refrain from making telephone calls in shared rooms between p.m. and 7.30 a.m. No external calls will be put through during this period. TV and radio Your room has a multifunctional trolley with which you can receive a large selection of TV and radio programmes free of charge. Please show consideration for the other patients by only using the trolley at normal volume and only until p.m. After p.m., you can listen to the radio or watch TV using the headphones given to you on your admission. Internet All rooms have Internet connections. Bring your laptop with you if you would like to work or communicate online. Your laptop should have the following minimum specifications: A public wireless LAN is available. Internet stations are also available for surfing free of charge in Yin City, the s leisure area. Monday to Friday Saturday 8.00 a.m a.m p.m p.m a.m a.m. Save energy Please help us to save energy. Be sure to switch off all lights, TV, computer, etc. when you are not in your room. Cash point/atm There is a cash point/atm at the Bellikon post office directly adjacent to Bellikon Rehabilitation Clinic. Volg outlet opening hours Monday to Friday Saturday 7.00 a.m p.m a.m p.m

13 in a Orthopaedic and hand surgical Inpatient Multiple injuries Acute, musculoskeletal system injuries Amputations and prosthetic fitting Burns Complex hand injuries CRPS (complex regional pain syndrome) Lymphoedema Outpatient Outpatient programmes Technical orthopaedic fitting Technical orthopaedic shoe fitting Assessments for computer-controlled prosthetic knee joints Outpatient special consultations Neurological Inpatient Multiple injuries with brain damage Traumatic brain damage Intracranial haemorrhaging Strokes Nerve plexus injuries Occupational reintegration following brain damage Psychosomatic disorders following an accident Outpatient Outpatient and day- programmes Assessments following traumatic brain damage Assessments following light traumatic brain damage (concussion) Outpatient special consultations Work-oriented Inpatient Work-related medical training programmes Outpatient Outpatient and day- programmes Clarifications of work-related performance Outpatient assessments of disorder of the musculoskeletal system Occupational clarifications and preparations Occupational and career advice Coaching in the workplace Sports medicine and Inpatient Sports science-based training programmes Performance diagnostics Special sports medicine consultative examinations Outpatient Sports medicine consultations Sports medicine clarifications and consultations Strength, endurance and coordination performance diagnostics Training consultation and therapy Appraisal centre Interdisciplinary appraisals under in- and outpatient conditions Evaluation of functional household ability Outlook for 2017 Construction project A modern infrastructure is vital for optimal. This is why Bellikon Rehabilitation Clinic is planning to renovate and extend the to encompass modern technology and treatment options. Construction started in summer The will continue to operate as normal during the construction phase. The emissions of renovations and new constructions will be reduced to a minimum level of disturbance. With the completion of the construction project, the Bellikon Rehabilitation Clinic strengthens its lead as Switzerland s first address in accident. For more about the project, please visit the website at

14 Basel Aarau/Bern Mellingen Ausfahrt 54 Baden Fislisbach Dättwil Mellingen/ Heitersberg SBB Baden SBB Bareggtunnel A1/A3/E60 Oberrohrdorf Remetschwil Dietikon Winterthur Gubristtunnel Zürich Bellikon Rehabilitation Clinic enjoys a quiet, sunny location on the Heitersberg between Zurich and Baden and is also easily accessible by public transport. From their generously dimensioned 1-, 2- or 3-bed rooms, our patients have a unique view of the scenic Reuss river valley. BDWM Dietikon Schlieren Urdorf Bellikon Post Postauto Ausfahrt 27 Urdorf Nord Bellikon Rehaklinik A4 Widen Chur Westumfahrung Zürich Villmergen Wohlen (AG) BDWM Wohlen (AG) Bremgarten BDWM Bremgarten BDWM Berikon-Widen Berikon Luzern/Zug Bellikon Rehabilitation Clinic is a member of SW!SS REHA Switzerland s leading s SAR Swiss Association of Rehabilitation H+ Switzerland s s VAKA (Canton of Aargau s s, s and care institutions) GNAO (Aargau East health network) Bellikon Rehabilitation Clinic cooperates with PluSport, Swiss Disabled Sport Swiss wheelchair sport (SPV) Swiss Paralympics Quality is expressed in the results of treatment as well as in the satisfaction of the patients, the staff and the referrers. 26

15 We set the standards. Special for acute traumatological, sports medicine, occupational integration and expert medical reports Bellikon Rehabilitation Clinic CH-5454 Bellikon AG Telephone +41 (0) Telefax +41 (0) Bestell-Nummer: 5210e /1000 Executive management Toni Scartazzini Prof. Dr. med. Sönke Johannes