Business Plan: Corporate Security

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1 Business Plan: Corporate Security How does this service contribute to the results identified in the City of London Strategic Plan? A Caring Community The Corporate Security section serves the Corporation and all citizens by contributing to a safe and secure environment through a commitment to prevention, preparedness and response. Corporate Security provides services to all Service Areas and Boards and Commissions on an as needed and request for service basis. Services provided include: the protection of assets (people and property), the Downtown Cameral Program, fire/life safety programs, training and investigative/threat assessment responses. Name the main activities done to provide this service: Name The Activities Done To Provide This Service How Much Did We Do? (optional) Is The City Mandated To Provide This Service? 1. Asset Protection No Yes 2. Downtown Camera Public Safety Program No Yes 3. Fire/Life Safety Yes Yes 4. Training No Yes 5. Investigations/Threat Assessment Services No Yes Can The Level Of Service Be Changed? What is the current state of this service? The Corporate Security section is a 24/7 service that delivers five program areas: 1) Asset Protection Includes the protection of corporate assets, staff and the public who access our facilities and programs. These responsibilities are carried out using a combination of both technology and staff resources. All corporate facilities are monitored for intrusion, fire and other facility alarms through the centralized Security Operations Centre at City Hall. Contracted guard services are provided at major corporate facilities and mobile guard response is available city wide. 1

2 Guards routinely respond to manage disruptive individuals, crowd monitoring and provide control for meetings and protests. CCTV enhancements have been made at several facilities to assist in asset protection in In addition, emergency response procedures have been created or updated at a number of corporate facilities in 2014 with related training to be complete by year end. 2) Downtown Camera Program There are 17 camera locations in the core area of London that contribute to the overall downtown safety strategy. The program is run in conjunction with the Downtown Camera Program Steering Committee with representatives from the London Police Service, the public and the Downtown Business Association. Security staff are responsible for the operation and maintenance of the camera system and monitoring of the cameras, routinely reporting observed incidents and providing video evidence to the London Police Service. In 2014, additional cameras were added at the corner of Richmond and Dundas Streets providing a continuous 360 degree view of the area. 3) Fire/Life Safety This program is responsible for ensuring City facilities, staff and the public using our facilities have appropriate fire safety systems and procedures in place as defined by the Fire Code and Building Code. Over 40 corporate facilities are monitored for fire detection and system functionality. The program manages multiple fire related contracts relating to fire detection, inspection, testing and maintenance of both fire suppression systems and fire extinguishers. The program continues to hold fire safety sessions for staff including extinguisher training and best practices relating to fire safety. 4) Training Training is provided in all areas of security to staff, Boards and Commissions, and supporting agencies (e.g. Emergency Response Guide). 5) Investigation/Threat Assessments Investigations, both security related and assisting human resources, are conducted to resolve policy violations, workplace violence situations and an assortment of other issues. Safety tips and personal safety planning are routinely provided to corporate staff through individual sessions and non-violent crisis intervention workshops. We are reliant of London Police Service to assist in managing significant events such as large protests, criminal offences and trespass order enforcement. To assist with a growing demand for service, proven technology based approaches continue to be utilized in an effort to streamline costs while protecting corporate assets. 2

3 Recent Achievements Continued investigation and implementation of programs and technology to enhance the protection of corporate assets, staff and the public. Example City Hall Response Guide update and training Installation of additional Downtown Camera at Dundas and Richmond Streets Development and implementation of the Key Management Program which defines access level protocols to ensure appropriate and consistent security measures are in place based on a standardized assessment process in all corporate facilities. Commencement of the Security Documentation Program which will electronically map all existing physical security features for all corporate facilities, including all related security, safety and access protocols and procedures. Card access system upgrade A number of new facilities have come on line requiring additional resources for securing and protecting. Some of these facilities provide unique challenges given their size, location, access to vulnerable populations and criminal activities on site. Security upgrades at facilities across the City of London resulting in enhanced asset protection through security system update and increased camera coverage (Fire Central, Golf Courses, Community Centres) What has been done to manage the budget? The service area has been actively managing its budget by implementing management lead initiatives aimed at creating efficiencies, avoiding costs and generating revenue. These include the following: Efficiencies / Costs Avoided Previous 3 Years On-going use of contracted vendors to provide service in the most cost effective, efficient manner (Example Guard services, security system monitoring, testing and installations) Technical enhancements to the card access system will be updated completely in 2014 with the swap out of all card readers in all City of London facilities. Existing system has outlived its life expectancy, will be replaced with an up to date and generic system that will be much more efficient and allow for greater flexibility in vendor resource. 3

4 Installation of new camera and technologies on a trial basis at the intersection of Dundas and Richmond Streets provide for enhanced coverage of the intersection and surrounding area. What is the future direction of this service? What future initiatives can be contained within the maintain existing service level budget? 2015 Budget Facility Security Documentation Program Upgrade of the software and back bone of card access system as part of card access update Fire Life Safety Program will be implementing a remote access system to allow remote monitoring of fire panels in City facilities. This will provide the ability to monitor and investigate fire trouble alarms without need to physically attend on site and provide immediate information on fire alarms. Commence overall facility security/fire life safety audits in all Corporate facilities (over 80 locations) Forecast On-going facility security/fire life safety audit What service adjustments do you plan to make? Forecast Integration of physical security systems Technology enhancements with a goal to integrate visual, card access and other security systems 4

5 Key Performance Indicators How Much? 1. Number of guard hours provided 36,400 36,800 36,800 36,800 36,800 36, Number of incident responses Number of observed incidents How Well? 4. Number of service requests Is Anyone Better Off? 5. Percentage of incidents closed 95% 95% 95% 95% 95% 95% 6. Percentage of service requests completed 100% 100% 100% 100% 100% 100% 5

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