Opinion Paper. Capex Management. In Collaboration with Subex

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Opinion Paper. Capex Management. In Collaboration with Subex"

Transcription

1 Opinion Paper Capex Management In Collaboration with Subex

2 Table of Contents 1 Introduction Aligning CTO and CFO views Capex optimization recommendations and tools The Authors The Company Opinion Paper 2 Detecon International GmbH

3 1 Introduction Unlike any other industry, the telecoms sector is characterized by one particular feature that poses a significant challenge the combination of fast changing technologies and huge investment layouts to realize financial objectives. This in turn suggests that a successful telco operator is one that manages its investments and their utilization most efficiently. Hence, the urge for telecom operators in particular to put increased focus on an integrated CAPEX- Management approach. To succeed in this environment, telecommunications companies need a blend of strategic investments coupled with close control on tactical investments. Network Capex is one of the most important and strategic investments made by Telecom companies to keep pace with the increasingly shorter technological cycles while contending with competition from within and outside the industry. Managing Network Capex, thus becomes a critical area in the overall Capex Management space which would yield significant benefits and optimization opportunities. Operators have witnessed strong growth in MVNO and OTT (Over the top) services, particularly on messaging services that have launched mobile VoIP services, e.g. WhatsApp, Viber, Facebook, and others that have announced plans for their future launch. This places a heavy network capacity burden on the operators, with shorter lead times to upgrade and high costs. These investments cannot always be translated one-to.one to the end consumer. This is a threat to most operators voice revenues and puts an increased pressure on the operators CAPEX budget and in turn its margins. Capex investments in a Telco cut across the Finance and Technical functions. Introducing a Capex control framework allows operators to optimize Capex spend and setup a strong foundation for Capex and Asset Management. This paper discusses the most common problems faced by multiple operators within the area of CAPEX Management. It goes to highlight potential solutions that will support operators in their pursuit to optimize their management of capital expenditures. It ensures that financial and commercial aspects are aligned with the technical asset management requirements and as such guarantee to overcome one of the most critical gaps, i.e. an integrated approach between the Finance and Network functions or the CFO and CTO agenda. Opinion Paper 3 Detecon International GmbH

4 2 Aligning CTO and CFO views The CFO and CTO functions are amongst the key functions of any telecommunications operator. Although Finance is given the official mandate to manage and optimize capital expenditures it becomes evident in many telecommunications operators that Finance is rather lagging behind in the decision-making process for CAPEX investments. This in turn will not enable it to establish a significant performance reporting and developing a sound basis for Management s informed decision making. As most investment decisions are driven by changes in technology more than by the critical analysis and deviation of business objectives that ought to be achieved, it becomes obvious that a stronger alignment between the CFO and the CTO is critical towards a more efficient and effective management of capital expenditures. To maximize the benefits derived through the Capex investments, it is imperative that the CTO and CFO organizations within a Telco are aligned some of the key challenges faced today to achieve this are: Aligning different organizations within the Telco having conflicting objectives and influences to align to a common goal. For instance, a Network organization would like to invest in the latest technologies available to keep pace with the industry while Finance organization would like to realize revenue from existing investments before sanctioning further Capex investments Lack of visibility of Network Capex investments through its lifecycle. While Finance organization are involved in and driving the planning and procurement processes, they tend to struggle with the asset visibility during operations and are unable to calculate and validate the return on Assets. Technical teams on the other hand are focused on the Service Assurance and Service Fulfilment processes and lack the controls and metrics to drive Capex efficiencies or capturing and optimizing return on Assets Lack of accountability of Capex investments as end-to-end visibility of Network Capex and assets is not available resulting in incomplete and ineffective (and in some cases, none at all) benefit calculation which is carried into future projects This leads to silo-ed operations and processes resulting in disparate efforts to optimize capex spend though not deriving the desired results. It becomes imperative then, to align the Finance and Technical organizations to maximize the Capex optimization opportunities within the Telco. Detecon and Subex Network Analytics suite provides Capex optimization solutions to Telecom operators aligning Finance and Technical organizations as well as providing network asset visibility across its lifecycle. We deliver network and finance centric processes and solutions that significantly optimize Capex spend, generate free cash flow and improve EBIDTA by providing financial and operational metrics to measure, predict and optimize the return on Assets in the network. Key enablers in aligning the finance and technical organizations delivered by Detecon and Subex Network Analytics suite comprise of 360 o asset view, Optimized Asset purchase, Improve Asset data integrity, and better Audit and Regulatory compliance through a Capex control framework detailed in the next section. Opinion Paper 4 Detecon International GmbH

5 3 Capex optimization recommendations and tools In aiming at closing this gap between the CFO and CTO area, an integrated CAPEX Management approach would assure that all key stakeholders, particularly in the CTO and CFO areas, will be involved from the early development and alignment of the Technology Strategy and Corporate Strategy throughout to the identification of investment needs. This should not be driven by technology but rather by the necessity to respond to identified business objectives. Capex Planning Flow Integrated CAPEX Framework Strategic Guidance Strategic Planning Business Plan (BP) / 3-yr Plan Detailed Budget (DB)/ 1-yr Plan Controlling/ Reporting Budget Change Mngt Alignment across HQ functions and operational domains Close Coordination of organization, process & tools Implementation and Close Monitoring Commercial/ Strategy Finance / Support Units Activity Long-term Plan Year 1 Year 2 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 3-year CapEx Investment Plan Short-term Plan Detailed 1-year CapEx Budget Plan Execution Review Review Review Review Operations Clear governance with predefined roles and responsibilities given to the involved stakeholders ensures that a standardized approach will be acted upon. This includes a clear definition of what contributions are needed from the different functions in what sequence. The governance would involve the set up of an entity, e.g. investment committee that approves all capital expenditures. It is vital to ensure that this committee receives all the key information to enable it to probe and question, focus on critical success areas and key performance indicators and identify appropriate management actions where there are positive or negative variances from projected performance. An end-to-end process ensures that the Technology Strategy is closely aligned with the Corporate Strategy, where the CFO and CTO can jointly ascertain horizontal and vertical consistency, i.e. from strategy to budgeting and implementation to post-implementation performance controlling. The strategic planning process is closely interlinked with the budgeting and mid-term financial planning process to ensure continuous and consistent alignment of CAPEX needs and the appropriate decisions. CAPEX decisions need to be clearly categorized first before any decision can be taken. The categorization ensures that funds are being spent on the most promising investment opportunities, i.e. the ones with the highest return on investment, rather than trying to allocate little funds to meet parts of all potentially necessary investments. In addition to allowing for allocating scarce CAPEX to the opportunities with the most suitable risk/return profile, the categorization establishes an overview on CAPEX exposure by different dimensions. This categorization and prioritization, allows an operator to react flexibly to turbulent market environments. Opinion Paper 5 Detecon International GmbH

6 For the above mentioned measures to be fully functional, in general support from the business units or business finance, if present within the organization, in providing information from the field on revenues of profitability of products and services serves as a feedback loop to fine tune and enhance the assumptions taken within the integrated CAPEX management framework. Detecon and Subex Network Analytics suite provide a Capex control framework to operators which provides Capex tracking, controls and recommendations for optimization opportunities. Detecon, through its expertise over the years, provides a four-step project project approach lays the foundations to enable operators reach one of the lowest cost structures in the industry. Standard templates for evaluation and approval of investment opportunities are also critical and have a significant impact on how fast and smooth the process can be implemented. A standardized business case will ensure that one language will be prevailing. Decision metrics are defined and communicated in a transparent and consistent manner. This will be enriched by decision recommendation template and standards which will be highly appreciated by the executive management. Significant Performance reporting is also crucial in keeping the management informed and equipped for investment decisions. Best practice Reporting must ensure to Set aims, policy constraints and guidelines, objectives and broad strategy, and then confirm these to the management team. Once this has been approved it is crucial to ensure that the performance reporting process links objectives, principles and practices to its needs. Reporting requires the development of clean, accurate and timely data, with stable repositories and strong automated collection efforts. Subex Network Analytics solution, on the other hand, provides the enabling technology solution which operates across the complete lifecycle of Network Capex and assets and provides a progressive way for operators to achieve the highest level of maturity in Network Asset Management. Opinion Paper 6 Detecon International GmbH

7 Lets take a closer look at the Domains and Enablers of the Capex Control framework and what Subex Network Analytics solutions offer under each of these: Domains: Planning & Budgeting: Enables accurate record of Asset types and locations along with current utilization and guidelines on Return on Assets (RoA) expected based on previous budgeting cycles Procurement: Internal sourcing of procurement against purchasing it from external sources by identifying harvestable (stranded, unutilized, under-utilized) assets in the network. Optimizing purchasing needs of the operator Operations & Logistics: Comprehensive and near real-time tracking of all network assets coupled with Spares, Warranty and AMC management. In addition, analytical features like time-to-value, decommission management, geo-spatial analysis are available Asset Retirement: Identification of idle, excess and obsolete assets that can be resold or salvaged. Insights and approach on accelerating network migrations and site exits Enablers: Asset Visibility: Providing end-to-end asset visibility across all phases of its lifecycle coupled with asset utilization, tracking and maintaining an audit trail to analyze asset movements in the network to accurately know disposition of assets Measures & Controls: Availability of asset visibility enables the operator to put in place measures and controls to know how effectively are these assets being utilized to maximize Capex efficiency. It allows setting network thresholds to generate proactive notifications on SLA breaches. Data integrity of assets within all supporting systems can be upheld through periodic reconciliation with the network Opinion Paper 7 Detecon International GmbH

8 Analytics & Optimization: Upon availability of asset visibility coupled with corresponding measures and controls, the next step for the operator is to introduce analytical features leading to optimized Network Capex spend. Features like Procurement gating, automated workflows, reporting and dashboards allow the operator to complete the Network Capex Management loop and derive optimization benefits As a partnership, Detecon and Subex offer expertise in Capex Management for operators to reach one of the lowest cost structure in the industry along with an enabling technology solution which would introduce processes and solutions that significantly optimize Capex spend, generate free cash flow and improve EBIDTA by providing financial and operational metrics to measure, predict and optimize the return on Assets in the network. Opinion Paper 8 Detecon International GmbH

9 4 The Authors Youssef EL Ouariachi (ACCA) is a Management Consultant and has been working in the Detecon Germany office since 2006 within the Corporate Finance unit with focus on controlling, cost optimization and financial modelling. Through numerous projects he has gained substantial knowledge of the infrastructures, products and business processes in telecommunications. The emphasis of his work lies in the support for restructuring, implementation of cost efficiency programs, creation of transparent management logic, and fulfillment of internal and external compliance requirements. He can be reached at: or Mr. Nizar Hneini, is a Partner at Detecon based in MENA region. He has been working in the ICT sector for the last one and half decades. He has worked with operators and vendors in Europe, North America and the Middle East and also advised operators, regulators and the public sector in the MENA region. He has in-depth knowledge of the telecom market and its developments in the last years and its role as enabler to the underlying transformation to the digital economy. He can be reached at: or Mr. Tomas Belohoubek is a partner at Detecon based in Germany. Tomas has been responsible for the area of Corporate Finance consulting portfolio. He has conducted numerous projects in areas of financial performance, cost optimization and transaction services across Europe, MENA and Africa. He can be reached at: or Mr. Parag Sagalia is a Principal Consultant for Subex in the Network Analytics portfolio with focus on helping operators in Capex optimization. He has substantial experience in the network and OSS/BSS domains with proven performance in diverse roles ranging from Functional Consultant for OSS/BSS to Subject Matter Expert on Telecom networks. The emphasis of his work lies in leading Business Solutions and Consulting for Telecom operators in the Emerging markets through transformation programs on Capex optimization and Network Analytics He can be reached at: or Opinion Paper 9 Detecon International GmbH

10 5 The Company We make ICT strategies work Detecon is a consulting company which unites classic management consulting with a high level of technology expertise. Our company's history is proof of this: Detecon International is the product of the merger of the management and IT consulting company Diebold, founded in 1954, and the telecommunications consultancy Detecon, founded in Our services focus on consulting and implementation solutions which are derived from the use of information and communications technology (ICT). All around the globe, clients from virtually all industries profit from our holistic know-how in questions of strategy and organizational design and in the use of state-of-the-art technologies. Detecon s know-how bundles the knowledge from the successful conclusion of management and ICT projects in more than 160 countries. We are represented globally by subsidiaries, affiliates, and project offices. Detecon is a subsidiary of T-Systems International, the business customer brand of Deutsche Telekom. In our capacity as consultants, we are able to benefit from the infrastructure of a global player spanning our planet. Know-how and hands-on expertise The rapid development of information and telecommunications technologies has an increasingly significant influence on the strategies of companies as well as on the processes within an organization. The subsequent complex adaptations affect business models and corporate structures, not only technological applications. Our services for ICT management encompass classic strategy and organization consulting as well as the planning and implementation of highly complex, technological ICT architectures and applications. We are independent of manufacturers and obligated solely to our client's success. Detecon International GmbH Sternengasse Cologne Phone: Internet: Opinion Paper 10 Detecon International GmbH

11

Oracle Value Chain Planning Demantra Real-Time Sales and Operations Planning

Oracle Value Chain Planning Demantra Real-Time Sales and Operations Planning Oracle Value Chain Planning Demantra Real-Time Sales and Operations Planning Do you want to implement a more demand-driven sales and operations planning process? Do you want to incorporate emerging best

More information

Technical Management Strategic Capabilities Statement. Business Solutions for the Future

Technical Management Strategic Capabilities Statement. Business Solutions for the Future Technical Management Strategic Capabilities Statement Business Solutions for the Future When your business survival is at stake, you can t afford chances. So Don t. Think partnership think MTT Associates.

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

Wealth management offerings for sustainable profitability and enhanced client centricity

Wealth management offerings for sustainable profitability and enhanced client centricity Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt

More information

Mergers and Acquisitions: The Data Dimension

Mergers and Acquisitions: The Data Dimension Global Excellence Mergers and Acquisitions: The Dimension A White Paper by Dr Walid el Abed CEO Trusted Intelligence Contents Preamble...............................................................3 The

More information

WHITE PAPER. SAS IT Intelligence. Balancing enterprise strategy, business objectives, IT enablement and costs

WHITE PAPER. SAS IT Intelligence. Balancing enterprise strategy, business objectives, IT enablement and costs WHITE PAPER SAS IT Intelligence Balancing enterprise strategy, business objectives, IT enablement and costs Table of Contents Executive summary... 1 SAS IT Intelligence leaping tactical pitfalls... 2 Resource

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

A Performance-Driven Approach to Application Services Management

A Performance-Driven Approach to Application Services Management A Performance-Driven Approach to Application Services Management Breaking the Mold to Accelerate Business Transformation Table of contents 1.0 The keep up versus step up challenge...1 2.0 Taking a different

More information

Accelerate Your Enterprise Private Cloud Initiative

Accelerate Your Enterprise Private Cloud Initiative Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service

More information

Outperform Financial Objectives and Enable Regulatory Compliance

Outperform Financial Objectives and Enable Regulatory Compliance SAP Brief Analytics s from SAP SAP s for Enterprise Performance Management Objectives Outperform Financial Objectives and Enable Regulatory Compliance Drive better decisions and streamline the close-to-disclose

More information

The Business Case for Using Big Data in Healthcare

The Business Case for Using Big Data in Healthcare SAP Thought Leadership Paper Healthcare and Big Data The Business Case for Using Big Data in Healthcare Exploring How Big Data and Analytics Can Help You Achieve Quality, Value-Based Care Table of Contents

More information

COMPUWARE CHANGEPOINT

COMPUWARE CHANGEPOINT COMPUWARE CHANGEPOINT Professional Services Automation (PSA) Compuware Changepoint PSA provides a single business management solution designed specifically to automate and integrate the processes of services

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

GE Intelligent Platforms. solutions for dairy manufacturing

GE Intelligent Platforms. solutions for dairy manufacturing GE Intelligent Platforms solutions for dairy manufacturing Optimize your dairy operations Combining extensive knowledge of the dairy industry and processes with the latest innovative technologies, we have

More information

INDUSTRY OUTLOOK APRIL 2013. Enterprise Performance Management

INDUSTRY OUTLOOK APRIL 2013. Enterprise Performance Management INDUSTRY OUTLOOK APRIL 2013 Enterprise Performance Management Chief financial officers must address a growing list of modern business imperatives, and EPM can help. Business today is moving at light speed.

More information

Project, Program & Portfolio Management Help Leading Firms Deliver Value

Project, Program & Portfolio Management Help Leading Firms Deliver Value in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business

More information

RSA ARCHER OPERATIONAL RISK MANAGEMENT

RSA ARCHER OPERATIONAL RISK MANAGEMENT RSA ARCHER OPERATIONAL RISK MANAGEMENT 87% of organizations surveyed have seen the volume and complexity of risks increase over the past five years. Another 20% of these organizations have seen the volume

More information

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments

Orchestrated. Release Management. Gain insight and control, eliminate ineffective handoffs, and automate application deployments Orchestrated Release Management Gain insight and control, eliminate ineffective handoffs, and automate application deployments Solution Brief Challenges Release management processes have been characterized

More information

ConsumerLab Emerging App Culture 1

ConsumerLab Emerging App Culture 1 Data Center Consolidation is fundamental to being prepared for the dramatic evolution in ICT technology, as well as fluctuating and unpredictable business demands. Avoiding the potential pitfalls is of

More information

MANAGING OTT MESSAGING SERVICES FOR A GLOBAL TELECOM PROVIDER

MANAGING OTT MESSAGING SERVICES FOR A GLOBAL TELECOM PROVIDER MANAGING OTT MESSAGING SERVICES FOR A GLOBAL TELECOM PROVIDER Sytel Reply was commissioned by a client (a large global telecom operator) to provide quality Service Assurance. Over a period of 12 months,

More information

THE STRATEGIC ROLE OF IT IS RISING

THE STRATEGIC ROLE OF IT IS RISING ABSTRACT As competitive pressures mount and technological advances accelerate, telecom operators increasing rely on IT for operational efficiency as well as strategic differentiation. Yet research by Oliver

More information

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper

Customer Service Analytics: A New Strategy for Customer-centric Enterprises. A Verint Systems White Paper Customer Service Analytics: A New Strategy for Customer-centric Enterprises A Verint Systems White Paper Table of Contents The Quest for Affordable, Superior Customer Service.....................................

More information

Supplier Relationship Management (SRM) Redefining the value of strategic supplier collaboration

Supplier Relationship Management (SRM) Redefining the value of strategic supplier collaboration Supplier Relationship Management (SRM) Redefining the value of strategic supplier collaboration As today s integrated supply chains require collaboration at many levels and from various functions, executives

More information

Cisco Data Center Optimization Services

Cisco Data Center Optimization Services Cisco Data Center Optimization Services Evolve your data center solutions to support business growth, deliver nextgeneration services, and maintain competitive advantage with Cisco Data Center Optimization

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists.

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists. Data Center Infrastructure Management optimize your data center with our DCIM weather station Your business technologists. Powering progress Are you feeling the heat of your data center operations? Data

More information

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE

THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE THE NEXT GENERATION OF HR SHARED SERVICES SUBHEADLINE RUNS HERE AND HERE AND HERE AND HERE SAP Executive Insight It s no secret that implementing HR shared services can help organizations generate significant

More information

Agile Master Data Management A Better Approach than Trial and Error

Agile Master Data Management A Better Approach than Trial and Error Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are

More information

Enterprise Data Quality

Enterprise Data Quality Enterprise Data Quality An Approach to Improve the Trust Factor of Operational Data Sivaprakasam S.R. Given the poor quality of data, Communication Service Providers (CSPs) face challenges of order fallout,

More information

Driving Business Value. A closer look at ERP consolidations and upgrades

Driving Business Value. A closer look at ERP consolidations and upgrades IT advisory SERVICES Driving Business Value A closer look at ERP consolidations and upgrades KPMG LLP Meaningful business decisions that help accomplish business goals and growth objectives may call for

More information

Network Health Framework: A Proactive Approach

Network Health Framework: A Proactive Approach Network Health Framework: A Proactive Approach Cisco Services Solution Improves Network Health with Preemptive Practices: Analyses, Action Plans, and Remediation. Abstract Service Providers (SPs) today

More information

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR

More information

ITIL V3: Making Business Services Serve the Business

ITIL V3: Making Business Services Serve the Business ITIL V3: Making Business Services Serve the Business An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ASG October 2008 IT Management Research, Industry Analysis, and Consulting Table

More information

Solution & Service Portfolio for the Telco Market.

Solution & Service Portfolio for the Telco Market. Telecommunications IP-Based Communications Solution & Service Portfolio for the Telco Market. IP-Based Communications. Business flexibility!" ==Systems=== Solution & Service Portfolio for the Telco Market.

More information

SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM

SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM www.wipro.com SERVICE-BASED SALES AND CHANNEL MANAGEMENT IN TELECOM Sridhar Marella Padam Jain Table of Contents 3...Introduction 4... Typical Challenges in Sales & Distribution 4... Solution Capabilities

More information

building a business case for governance, risk and compliance

building a business case for governance, risk and compliance building a business case for governance, risk and compliance contents introduction...3 assurance: THe last major business function To be integrated...3 current state of grc: THe challenges... 4 building

More information

Finding, Fixing and Preventing Data Quality Issues in Financial Institutions Today

Finding, Fixing and Preventing Data Quality Issues in Financial Institutions Today Finding, Fixing and Preventing Data Quality Issues in Financial Institutions Today FIS Consulting Services 800.822.6758 Introduction Without consistent and reliable data, accurate reporting and sound decision-making

More information

Transforming Internal Audit: A Maturity Model from Data Analytics to Continuous Assurance

Transforming Internal Audit: A Maturity Model from Data Analytics to Continuous Assurance ADVISORY SERVICES Transforming Internal Audit: A Model from Data Analytics to Assurance kpmg.com Contents Executive summary 1 Making the journey 2 The value of identifying maturity levels 4 Internal audit

More information

Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle

Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle SAP Solution in Detail SAP Services Enterprise Information Management Enterprise Information Management Services Managing Your Company Data Along Its Lifecycle Table of Contents 3 Quick Facts 4 Key Services

More information

Solution & Service Portfolio for the Telco Market.

Solution & Service Portfolio for the Telco Market. Telecommunications Billing Solution & Service Portfolio for the Telco Market. Billing. Business flexibility Solution & Service Portfolio for the Telco Market. T-Systems. T-Systems is a one-stop information

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

Getting Smart About Revenue Recognition and Lease Accounting

Getting Smart About Revenue Recognition and Lease Accounting SAP Thought Leadership Paper Revenue Recognition and Lease Accounting Getting Smart About Revenue Recognition and Lease Accounting What the Rule Changes Mean for Your Business Table of Contents 4 New Rules

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Dynamic Service Desk. Unified IT Management. Solution Overview

Dynamic Service Desk. Unified IT Management. Solution Overview I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and

More information

Integrating Project Management and Service Management

Integrating Project Management and Service Management Integrating Project and Integrating Project and By Reg Lo with contributions from Michael Robinson. 1 Introduction Project has become a well recognized management discipline within IT. is also becoming

More information

Using MSBA as the Foundation for SOA

Using MSBA as the Foundation for SOA SOA Challenges Why is Business Architecture Important What is MSBA Using MSBA as the Foundation for SOA SOA in context 1 SOA holds out enormous promise to revitalise the business value of IT... but early

More information

Contract management's effect on in house counsel

Contract management's effect on in house counsel IBM Software Industry Solutions Industry/Product Identifier Contract management's effect on in house counsel Impacting contract visibility, analysis and compliance Emptoris Contract Management Solutions

More information

FTTx Roll-out: A Commercial Perspective beyond Technology

FTTx Roll-out: A Commercial Perspective beyond Technology Opinion Paper FTTx Roll-out: A Commercial Perspective beyond Technology 2010 / 11 We make ICT strategies work Table of Contents 1 Motivation...3 2 Roll-out Levers...4 2.1 Demand Drivers...4 2.2 Competitive

More information

Quantifying and Delivering Value with Geospatial Network Infrastructure Management Solutions

Quantifying and Delivering Value with Geospatial Network Infrastructure Management Solutions GITA Conference 2011 Quantifying and Delivering Value with Geospatial Network Infrastructure Management Solutions Scott Casey, GE Digital Energy Scott.Casey@ge.com Ross Smith, PA Consulting Group Ross.Smith@paconsulting.com

More information

IT Service Management. The Role of Service Request Management

IT Service Management. The Role of Service Request Management RL Consulting IT Service Management The Role of Service Request Management Prepared by: Rick Leopoldi June 1, 2007 Copyright 2001-2007. All rights reserved. Duplication of this document or extraction of

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

IT Operations Managed Services A Perspective

IT Operations Managed Services A Perspective IT Operations Managed Services A Perspective 1 Introduction This paper examines the concept of Managed Services for IT Operations, the real business drivers, the key factors to be considered, the types

More information

Stay Connected IN THE Field with Mobile Workforce Management

Stay Connected IN THE Field with Mobile Workforce Management Stay Connected IN THE Field with Mobile Workforce Management How we work with our clients to help overcome challenges for a better tomorrow Overview Industries with large numbers of employees in the field

More information

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime

An Oracle White Paper November 2011. Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime An Oracle White Paper November 2011 Financial Crime and Compliance Management: Convergence of Compliance Risk and Financial Crime Disclaimer The following is intended to outline our general product direction.

More information

Cisco Cloud Enablement Services for Education

Cisco Cloud Enablement Services for Education Services Overview Cisco Cloud Enablement Services for Education Bringing the Cloud to the Campus In today s higher education environment, IT organizations must keep pace with a long list of competing demands:

More information

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers

Cross-Domain Service Management vs. Traditional IT Service Management for Service Providers Position Paper Cross-Domain vs. Traditional IT for Providers Joseph Bondi Copyright-2013 All rights reserved. Ni², Ni² logo, other vendors or their logos are trademarks of Network Infrastructure Inventory

More information

Next-Generation Supply Management

Next-Generation Supply Management Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2012 Cisco and/or its affiliates. All rights reserved. Next-Generation Supply Management Authors Ram Muthukrishnan Kevin Sullivan May 2012 Cisco

More information

EMA Service Catalog Assessment Service

EMA Service Catalog Assessment Service MORE INFORMATION: To learn more about the EMA Service Catalog, please contact the EMA Business Development team at +1.303.543.9500 or enterpriseit@enterprisemanagement.com The IT Service Catalog Aligning

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

KPMG s Financial Management Practice. kpmg.com

KPMG s Financial Management Practice. kpmg.com KPMG s Financial Management Practice kpmg.com 1 KPMG s Financial Management Practice KPMG s Financial Management (FM) practice, within Advisory Management Consulting, supports the growing agenda and increased

More information

Avaya Strategic Communications. Consulting. A Strong Foundation for Superior Business Results. Table of Contents. Taking Business Vision to Reality

Avaya Strategic Communications. Consulting. A Strong Foundation for Superior Business Results. Table of Contents. Taking Business Vision to Reality Avaya Strategic Communications Consulting Table of Contents Taking Business Vision to Reality... 1 Section 1: The Technology Contribution Challenge..... 1 Section 2: A Systematic Approach for Ensuring

More information

WHITEPAPER. Telecommunications Expense Management: Taking Control

WHITEPAPER. Telecommunications Expense Management: Taking Control Telecommunications Expense Management: Taking Control Executive Summary In today s economy, all enterprises are under continuing pressure to increase profits while reducing costs. Reducing costs typically

More information

Analytics for Oil & Gas

Analytics for Oil & Gas Analytics for Oil & Gas Table of Contents Project Delivery. 3 Sales & Operations. 5 Resources. 8 Finance. 10 Contact Us. 14 2 Are you tracking and maximizing the profitability of every project? Don t let

More information

The Value of Optimization in Asset Management

The Value of Optimization in Asset Management Experience the commitment white PAPER The Value of Optimization in Asset Management Better decisions to help utilities balance costs, risks, opportunities and performance May 2015 cgi.com Improving the

More information

IT Asset Inventory and Outsourcing: The Value of Visibility

IT Asset Inventory and Outsourcing: The Value of Visibility BDNA WHITE PAPER IT Asset Inventory and Outsourcing: The Value of Visibility October 2007 bdnacorp.com U.S. Corporate Headquarters 650.625.9530 Europe, Middle East & Africa +33.1.42.27.10.71 Asia Pacific

More information

Organizational IT Concepts and SAP Solution Manager. General IT operations and service concepts with SAP Solution Manager. Driving value with IT

Organizational IT Concepts and SAP Solution Manager. General IT operations and service concepts with SAP Solution Manager. Driving value with IT Organizational IT Concepts and SAP Solution Manager General IT operations and service concepts with SAP Solution Manager Driving value with IT How SAP customers can benefit from REALTECH s Solution Manager

More information

5 WAYS STRUCTURED ARCHIVING DELIVERS ENTERPRISE ADVANTAGE

5 WAYS STRUCTURED ARCHIVING DELIVERS ENTERPRISE ADVANTAGE 5 WAYS STRUCTURED ARCHIVING DELIVERS ENTERPRISE ADVANTAGE Decommission Applications, Manage Data Growth & Ensure Compliance with Enterprise IT Infrastructure 1 5 Ways Structured Archiving Delivers Enterprise

More information

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative

September 17, 1:00 PM. Dean Sorensen, Founder, IBP Collaborative BUSINESS FORECASTING AND INNOVATION FORUM 2015 September 17-18, 2015 Boston, MA September 17, 1:00 PM Track A Session: Transforming FP&A via Strategic, Financial & Operational Integration Improve forecast

More information

NSN Liquid Core Management for Telco Cloud: Paving the way for reinventing telcos for the cloud

NSN Liquid Core Management for Telco Cloud: Paving the way for reinventing telcos for the cloud NSN Liquid Core Management for Telco Cloud: Paving the way for reinventing telcos for the cloud Keynotes Liquid Core Management provides operational support for NSN Liquid Core Network, covering all mobile

More information

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies

STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER. Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies STRATEGIC INTELLIGENCE WITH BI COMPETENCY CENTER Student Rodica Maria BOGZA, Ph.D. The Bucharest Academy of Economic Studies ABSTRACT The paper is about the strategic impact of BI, the necessity for BI

More information

Market Assessment Telecom Infrastructure Services

Market Assessment Telecom Infrastructure Services John Marcus Senior Analyst, Contents Market Summary Market Review Near-Term Market Drivers Lomg-Term Market Drivers Europe +33 (0) 1 41 14 83 14. Or visit our Web site: www.currentanalysis.com 1 Analyst:

More information

Business Service Management Links IT Services to Business Goals

Business Service Management Links IT Services to Business Goals WHITE PAPER: BUSINESS SERVICE MANAGEMENT Business Service Management Links IT Services to Business Goals JANUARY 2008 Sarah Meyer CA SOLUTIONS MARKETING Table of Contents Executive Summary SECTION 1 2

More information

STRATEGIES FOR SUSTAINABLE FOOD & BEVERAGE PROCESSING

STRATEGIES FOR SUSTAINABLE FOOD & BEVERAGE PROCESSING WHITE PAPER STRATEGIES FOR SUSTAINABLE FOOD & BEVERAGE PROCESSING BY CRAIG GUNTHER CONTENTS Introduction 2 Going Green: Beyond the Marketing 2 Business Intelligence Creates a Competitive Advantage 3 Aligning

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

IT Cost Reduction. Doing More with Less. Anita Ballaney, Vishwanath Shenoy, Michael Gavigan. Strategic IT cost reduction - Doing More with Less

IT Cost Reduction. Doing More with Less. Anita Ballaney, Vishwanath Shenoy, Michael Gavigan. Strategic IT cost reduction - Doing More with Less IT Cost Reduction Doing More with Less Anita Ballaney, Vishwanath Shenoy, Michael Gavigan Strategic IT cost reduction - Doing More with Less The current economic climate will force all businesses to thoroughly

More information

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013

Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices. April 10, 2013 Enabling IT Performance & Value with Effective IT Governance Assessment & Improvement Practices April 10, 2013 Today's Agenda: Key Topics Defining IT Governance IT Governance Elements & Responsibilities

More information

The Four Components of HCL s Business Planning Accelerator for Insurance

The Four Components of HCL s Business Planning Accelerator for Insurance The Problem In today s dynamic insurance industry, business planning is no longer just an operational necessity; it is a competitive differentiator. It needs to be fast, it needs to be accurate and it

More information

COMIT s Benefits. COMIT Product Overview

COMIT s Benefits. COMIT Product Overview A certified SBA 8(a) SDB-ANC Company GSA Schedule: GS-35F-0630V COMIT Product Overview PCR s premier technology management software solution, the Communications Management Information Tool (COMIT), provides

More information

Real World Strategies for Migrating and Decommissioning Legacy Applications

Real World Strategies for Migrating and Decommissioning Legacy Applications Real World Strategies for Migrating and Decommissioning Legacy Applications Final Draft 2014 Sponsored by: Copyright 2014 Contoural, Inc. Introduction Historically, companies have invested millions of

More information

INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE

INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE INFRASTRUCTURE MANAGEMENT IS NOT ENOUGH: THE NEW IT OPERATIONS IMPERATIVE ABSTRACT Infrastructure management is not enough to ensure enterprise applications are meeting business goals. Why? Because users

More information

Agile enterprise content management and the IBM Information Agenda.

Agile enterprise content management and the IBM Information Agenda. Transforming your content into a trusted, strategic asset Agile enterprise content management and the IBM Information Agenda. Delivering a common information framework for uncommon business agility Highlights

More information

Change Management Trends in Governance Structures

Change Management Trends in Governance Structures Change Management Trends in Governance Structures Cheryl Yaeger BenchMark Consulting International OVERVIEW Financial institutions are operating in a very dynamic marketplace today; this requires the ability

More information

Contents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT)

Contents. Evolving Trends in Core Banking Transformation (CBT) Challenges Faced in Core Banking Transformation (CBT) Contents Preface From the Editor s Desk Evolving Trends in Core Banking Transformation (CBT) 01. Customer Expectations and Next Generation Banking 05 02. Survival Driving Core Banking Transformation (CBT)

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

A BearingPoint Accelerator In the era of process automation and digitalization Organizations understand the importance of data as a new strategic

A BearingPoint Accelerator In the era of process automation and digitalization Organizations understand the importance of data as a new strategic > 360 Master Data Management A BearingPoint Accelerator In the era of process automation and digitalization Organizations understand the importance of data as a new strategic asset and a competitive business

More information

THE UH OH MOMENT. Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk

THE UH OH MOMENT. Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk THE UH OH MOMENT Financial Services Enterprises Focus on Governance, Transparency and Supply Chain Risk By Lois Coatney, Chuck Walker and Joseph Yacura, ISG Directors www.isg-one.com INTRODUCTION A top

More information

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

Global Shared Support Service:

Global Shared Support Service: Global Shared Support Service: Leveraging expertise, sharing costs andderiving value Chandra Shekar Kakal Shared service in any field comes with an implicit assumption of reduced cost and improved efficiency.

More information

can you effectively plan for the migration and management of systems and applications on Vblock Platforms?

can you effectively plan for the migration and management of systems and applications on Vblock Platforms? SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

Service Level Accounting Separation We make ICT strategies work

Service Level Accounting Separation We make ICT strategies work Service Level Accounting Separation We make ICT strategies work Regulating anti-competitive pricing behaviors How? Accounting Separation is a regulatory instrument that helps the NRA to regulate anticompetitive

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Public Cloud and Managed Communications Services: Right Time, Right Place?

Public Cloud and Managed Communications Services: Right Time, Right Place? : Right Time, Right Place? Market Advisory Report Ashok Kumar Director, Custom Research December, 2013 Current Analysis (www.currentanalysis.com) Washington, D.C. Paris, France Phone: +1 703 404 9200;

More information

OBLIGATION MANAGEMENT

OBLIGATION MANAGEMENT OBLIGATION MANAGEMENT TRACK & TRACE: CONTRACTUAL OBLIGATIONS Better Visibility. Better Outcomes RAMESH SOMASUNDARAM DIRECTOR, IT VENDOR MANAGEMENT SERVICES MARCH 2012 E N E R G I C A Governance Matter

More information