1 RESEARCH REPORT IT Trends and Outlooks: Why IT Should Forget About Development By Miguel Tam April Serena Software, Inc. 1
2 Introduction Ten years ago, the Agile Manifesto turned software development on its head. And a few years later in 2007, Apple and Amazon introduced yet two more dramatic revolutions to application development: the iphone and Amazon EC2 (Elastic Compute Cloud). IT organizations and software developers, who were just beginning to come to terms with Agile development principles, now had to figure out how to best work with mobile apps and cloud development platforms. And it was not only consumer-focused companies that had to face these new challenges. As IT has become more consumerized over the last few years, business users across all industries now expect their IT departments to deliver IT innovation and services at breakneck speed. So five years after the birth of the iphone, how is enterprise application development actually doing? Has Agile development really helped IT deliver better applications? Which trends are endangering today s IT organizations and which are hidden opportunities? And which issues separate the IT leaders from the laggards? Serena Software recently conducted a survey with almost 1,000 respondents from diverse industries to cut through the hype and understand how enterprise IT organizations are dealing with an increasingly complex technology landscape. About the Survey Respondents Serena conducted the survey with 957 respondents around the world using multiple online survey tools. The survey asked respondents about their level of success with various Application Lifecycle Management (ALM) processes, including demand management, requirements management, application development, and release management. The survey questions were derived from Serena s Value Engineering services, which help an IT organization perform a current state assessment, identify potential improvement opportunities, and quantify the potential benefits that they could achieve. The survey respondents came from a variety of industries, including finance, energy, manufacturing and healthcare. Almost half of the respondents were from either the financial services industry (banking, insurance, etc.) with 26% of the respondents, or from the technology sector (high-tech manufacturing, software, IT consulting, etc.) with 22% of the respondents. 6%$ 7%$ 8%$ Figure 1: Industry segmentation of respondents In terms of company size, the survey respondents came from all size companies, with over 50% coming from organizations with greater than 2,000 employees. 16%$ 12%$ 13%$ 8%$ 24%$ 26%$ 22%$ 21%$ 19%$ Figure 2: Company size segmentation of respondents The roles of the respondents varied from front-line developers to more senior IT executives. Titles included: IT directors and VPs System architects Senior engineers and developers Project managers Compliance officers System administrators Financial$Services$ Technology$ Public$Sector$ Transporta>on$ Healthcare$ Industrial$ Retail$ Telecom$ Energy$ Media$ Other$or$Unknown$ Less$than$750$ 750$3$2000$ 2000$3$5000$ 5000$3$20,000$ Over$20,000$ Public$Sector$ Serena Software, Inc. 1
3 Key Findings So how is IT doing? Though enterprise IT organizations continue to face many new challenges across the application development lifecycle, the Serena survey extracted several key themes that were prominent across multiple industries: Theme 1: IT can forget about development. Despite all the dramatic changes in application development over the last 10 years, most respondents think that they are doing an excellent job with their core development processes. Of course, development can always be improved, but survey respondents say that other upstream and downstream IT processes required more attention. Theme 2: Customers are not getting what they want. Iterative development philosophies like Agile are supposed to tie the customer and developers more closely together, but survey respondents indicate that they are still struggling with managing requirements and giving customers what they really want. Theme 3: IT is not delivering great software. While IT organizations are doing well with developing apps, survey respondents indicate that their process of delivering software into production is still fraught with issues. The survey findings strongly suggest that IT organizations can forget about core development processes, and instead, spend more time focusing on the bookends of ALM requirements management and release management. According to Tom Grant of Forrester Research, We've moved well past the developer-focused topics, such as sprint planning and test-driven development. Now, the Agile community is grappling with other parts of the value chain beyond the development team. These findings are consistent across all industries that were surveyed. Nailing what customers really want and actually getting it into their hands without many bugs are the things that IT organizations need to focus on going forward. Theme 1: Forget About Development Agile methodologies have transformed the way many IT organizations develop software. Even IT departments that have only partially embraced Agile (or water-scrum-fall organizations ) have been influenced by many of its core principles: closer engagement with customers, more frequent releases, working software, etc. The focus on improving development teams is evident in the survey responses as well, with Application Development having the highest quality score of the four ALM processes surveyed, with a score of 2.77 out of 4 (with 4 being Excellent ). The four ALM processes were: Demand management: the process of capturing and reviewing demand, including submission of requests, approval of project proposals, and customer status updates Requirements management: the process of defining and managing requirements, including stakeholder collaboration, requirements reuse, and traceability Application development: the process of developing and managing software, including QA collaboration, development audits, and peer review Release management: the process of deploying releases into production environments, including release automation, post-production fixes, and component reuse Comparing Four Major ALM Processes!2.77!!!2.74!!!2.65!!!2.58!! Development! Demand! Release! Requirements! Figure 3: Average quality scores of key ALM processes (from 1 to 4, with 4 being Excellent ) Serena Software, Inc. 2
4 Although the theoretical average score for any question is 2.50, survey respondents rated all ALM processes higher than average. Respondents felt they did the best job with application development, which was 11% higher than the theoretical average. Within the area of application development, survey respondents were asked to assess the following topics: Speed of packaging code Ease of passing development audits Approval of QA turnovers Number of turnovers from QA Peer review of QA tasks Development Is Doing Fine Quickly!Packaging!Code! Passing!Development!Audits! Approval!of!QA!Turnovers! Acceptable!#!Turnovers!to!QA! Peer!Review!of!QA!Tasks!!2.67!!!2.76!! Figure 4: Average score of specific application development processes (overall score 2.77)!2.80!!!2.78!!!2.84!! Respondent answers show that speed and collaboration, which coincidentally are two core Agile principles, are driving better application development. Consider the scores in three areas where developers and QA must interact effectively: We can quickly get code packaged for deployment once QA approves code (2.84). In fact, this was one of the top five individual scores across all questions. We have few rejected turnovers of code from QA to development (2.78). Once code is initially frozen, we have a very reasonable number of turnovers to QA (2.76). While development and QA are sometimes portrayed as antagonists, survey results indicate that development and QA are actually working very well together. Agile s principles of creating more collaborative teams and having QA involved earlier in the software development lifecycle are definitely helping development across all industries. This is especially impressive considering the growth of new development technologies and platforms, especially with mobile and cloud. There were two interesting responses in the area of application development. First, survey respondents indicated that passing development audits was straightforward, with a score of Considering that almost 50% of respondents were from regulated industries (finance, healthcare, government, etc.), this was surprisingly high. Also, with the high velocity of application development, the growing number of platforms and the ever increasing demands from the business, this is an outstanding result. Another interesting result is that peer review of QA tasks scored significantly lower than the rest of the application development areas, with a quality score of This seems to indicate that peer review is still viewed as an optional step in development, often left as the last step in a fast-paced application development lifecycle. In conclusion, survey results indicate that when it comes to core application development, even with new mobile and cloud technologies, IT organizations are doing perfectly fine. While there still remains room for improvement, especially with peer review of QA tasks, IT should look at other areas and forget about development. Theme 2: Listen to the Customer While the legacy of Agile has certainly helped IT organizations streamline core development processes, it seems that the first principle of the Agile Manifesto, Our highest priority is to satisfy the customer. is still missing the mark. Certainly, satisfying the customer is harder than ever. The consumerization of IT, multiple mobile and cloud platforms, and changing needs have hampered IT s ability to satisfy business user needs. According to the survey results, defining and managing customer requirements need significant help. Whereas core development received a quality score of 2.77, requirements Serena Software, Inc. 3
5 management was rated 2.58 out of 4, the lowest score of all the four main ALM process areas. Within the domain of requirements management, survey respondents were asked to assess the following areas: Requirements collaboration with internal and external stakeholders Time to clarify and approve requirements Requirements reuse Minimizing requirements churn Proving compliance to customer and regulatory requirements Clarifying Requirements Is Challenging Minimizing!Requirements!Churn! Easily!Proving!Compliance! Stakeholder!CollaboraAon! Requirements!Reuse! Clarifying!Requirements!!2.28!!!2.38!! Figure 5: Average score of specific requirements management processes (overall score 2.58)!2.67!!!2.61!!!2.94!! What is clear from the survey responses is that the front end of application development needs a lot more help when it comes to collaboration. This is true not only with external stakeholders, but with other development teams as well, especially when it comes to requirements reuse. The three lowest scores for requirements management all relate to working together with requirements: Requirements clarification/approval: 2.28 Requirements reuse: 2.38 Requirements collaboration: 2.61 The growth of new form factors, especially with multiple smartphones and tablets, may have further contributed to the low requirements scores. What s surprising about these scores is that there are so many technologies that should theoretically help with requirements collaboration, including online meetings, real-time chat, wikis, and shared repositories. However, the average score across these three areas was 14% lower than the overall application development rating. In fact, these three areas were 3 of the 6 lowest individual scores across all process areas. There are multiple issues that are likely causing poor collaboration, sharing, and clarification of requirements in enterprise IT organizations, including: There are many new form factors with mobile platforms. Everyone does not use the same tools. Real-time collaboration is just a subset of how IT organizations work with requirements. Requirements and the number of stakeholders involved are much more complex in enterprise IT. Visibility into requirements is much more difficult in an enterprise setting. With a plethora of real-time and open source collaboration tools, the survey results indicate that throwing more wikis and repositories at the problem likely will not help enterprise IT resolve any of these requirements issues. Instead, IT should embrace an approach that: Enables stakeholders to work with the tools that they already have Use a requirements process that accommodates and ties together both online and offline collaboration Makes it easy for stakeholders to see information and updates that are relevant to them Brings in the appropriate stakeholders at the right stage of development There were two surprising survey responses relating to requirements management. First, just like core application development, survey respondents indicated that they did a decent job with audit and compliance. Proving compliance with customer and regulatory requirements had a quality score of 2.67, which was just below the overall average score of 2.68 for all survey questions. As stated previously, considering the highly regulated nature of the respondents industries and the fast nature of development, this score showed that respondents paid a great deal of attention to proving compliance Serena Software, Inc. 4
6 The more interesting survey response was that respondents felt that requirements did not change that frequently. With a quality score of 2.94, this indicates that respondents see the frequency of change as acceptable once requirements have been clarified and approved by all stakeholders. With Agile organizations, this is likely the case, because an excess of changes will just be put in the backlog for the next sprint. But regardless of the methodology being followed, IT organizations should do their utmost to nail down requirements with stakeholders earlier in the application lifecycle, so that they can minimize costly changes downstream with development. Unlike core application development, the survey responses for requirements management show that IT organizations are still struggling with the fuzzy front end. While all is not lost, IT organizations should invest in putting a process not more tools in place that helps everyone share requirements more easily across a complex technology and organizational landscape. By finalizing requirements early, IT will be able to deliver better software to the business. the survey results indicate that IT organizations should focus more on DevOps to bridge the development and ops divide. The survey results for release management had a quality score of 2.65, which was just below the average of 2.68 for all responses. This mixed result is a good news/bad news situation for IT organizations, indicating that release management has both positive areas, as well as areas for improvement. Within the domain of release management, survey respondents were asked to assess their capabilities for: Deploying on time without frequent issues Quickly fixing post-deployment issues Preventing post-deployment bugs Having a standard release process across applications Releasing On Time Is Error-Prone Standard!Process!Across!Apps! Quickly!Fixing!Issues!!2.94!!!2.91!! Theme 3: The DevOps Divide Reducing!Post>Deployment!Bugs!!2.61!! Just as the front end of application development is struggling, so is the tail end of getting apps out to customers. While Agile has certainly helped development, the third principle of the Agile Manifesto Deliver working software frequently has caused consternation with many enterprise IT organizations. Instead of having months, or even years, to prepare and deploy applications, IT Operations now has to deal with weekly or daily releases. According to recent market research, 80% of software expenditures take place in the operations and post- deployment phase, so getting release management right is critical for IT organizations. The rise of DevOps to improve the transition from development to production has gained popularity in recent years, not only because of Agile, but also because of the proliferation of production environments, including mobile and the cloud. While DevOps is still a burgeoning movement, Deploying!on!Time!w/o!Issues!!2.15!! Figure 6: Average score of specific release management processes (overall score 2.65) The survey responses reveal a dichotomy in the release management area. In one regard, the area of release management has two of the highest overall scores for individual questions, but at the same time, has the lowest individual score across all survey questions: Standard release process across apps: 2.94 Quickly fixing post-deployment issues: 2.91 Deploying on time without issues: 2.15 These survey results for release management seem to indicate that even with more frequent Agile sprints, deploying apps into Serena Software, Inc. 5
7 production has not necessarily turned into a free-for-all. However, that is not the whole story. The extremely low score for deploying on time without issues clearly shows that the standard release process is not working well. So, while enterprise IT is adhering to a standard release process, it s only the ability to quickly fix issues that is keeping application releases on track. In order to improve their ability to deploy applications on time without issues, IT organizations should consider the following: Revisit their current release process that is likely geared for more infrequent deployments Automate as much of the release process as possible to eliminate manual errors Institute controls like a release vault to ensure that the correct code is deployed Implement appropriate approval processes for deploying applications While IT already has experience in successfully releasing applications, the survey shows that there is still room for improvement, especially in an Agile, multi-environment world. IT organizations should revisit their overall deployment process. They need to find the right balance between speed and control in order to ensure that they can repeatedly, quickly, and confidently deploy their applications. Different Industry, Similar Results There is little variability for survey results across the industries that were interviewed. Most industries are doing well in core application development and struggle with the bookends of requirements management and release management. In fact, all industry scores were within 0.18 of each other. While Oil and Gas and Media had the highest overall industry scores, the smaller sample size of those respondents (39 total respondents) may have skewed those results. In that case, the industry that scored the highest and had a significant sample size was Financial Services (242 respondents) with a quality score of This high score could be attributed to the industry s maturity in developing and delivering custom applications. On the other end of the spectrum, the industry with the lowest overall score was Transportation. However, with a score of 2.64, this was barely below the overall industry average of ALM Is Similar Across Industries Oil!and!Gas! Media! Financial!Services! Technology! AVERAGE! U2li2es! Public!Sector! Manufacturing! Telecom! Healthcare! Figure 7: Quality scores for specific industries (average score of 2.68 highlighted) What is especially troublesome is the fact that deploying releases on time without many issues is rated as consistently poor across all industries. In fact, despite having one of the highest overall scores, this was the one area where Financial Services had the lowest score (2.06) across all industries. There was only one individual question that had a high degree of variability across industries. Taking out the smaller sample size of Oil and Gas and Media, the area of requirements reuse had the highest variability, with a range of The lowest scores were from Retail (1.91), Utilities (2.05), and Transportation (2.23), while the highest came from Technology (2.55). Summary Retail! Transporta2on!!2.65!!!2.64!!!2.67!!!2.67!!!2.66!!!2.66!!!2.66!!!2.68!!!2.70!!!2.72!!!2.77!!!2.80!! Much attention has been given to the successes of Agile, and deservedly so. The 957 responses to the Serena survey clearly show that application development is executing very well even in the age of the iphone and Serena Software, Inc. 6
8 the cloud. But ten years after the birth of Agile, it s clear from these survey results that IT organizations need to forget about development and apply Agile principles across the entire application lifecycle. The proliferation of mobile and cloud environments, along with the continued usage of mainframe and virtualized environments, means that enterprise IT organizations have a lot more on their hands. While Agile has helped IT successfully deal with the challenges of these new technologies, IT needs to start focusing on the bookends of ALM requirements management and release management. To ensure that it is delivering what the business really wants, enterprise IT organizations need to look at the process of how stakeholders can share, clarify, and approve requirements. New form factors in phones and tablets don t require more IT tools. Instead, they beg for more frequent and earlier stakeholder involvement, as well as a more cohesive approach to reusing requirements across multiple platforms and projects. Once requirements are clarified, coded, and tested, IT organizations also need to focus much more on an efficient release management process. While many IT groups are following a standard process, it s clear that they are following a standard yet suboptimal process. Because of the higher velocity of Agile sprints and the multitude of different environments that are impacted by new applications, IT needs to automate as much of the release management process as possible. And while speed is critical for ensuring happy business users, IT also needs to ensure that they have the right amount of control in place to minimize errors in the DevOps handoff. These findings from the Serena survey are clear and consistent IT should really forget about development. Determining and delivering what the customer really wants without many issues is now what IT needs to focus on for the future. Appendix The Serena survey was conducted in late 2011 using the online polling technologies from TechValidate and SurveyMonkey. The survey was promoted to both Serena customers and IT professionals via the following means: Serena.com Twitter LinkedIn Serena xpress newsletter CM Crossroads ALM Expo 2012 event All respondents had the option to submit their responses anonymously. Survey respondents were also entered in a drawing to win an ipad. A total of 957 respondents filled out the survey, and the complete results of responses are available upon request. A version of the survey can be found at benchmark- . Copyright 2012 Serena Software, Inc. All rights reserved. Serena is a registered trademark of Serena Software, Inc. All other product or company names are used for identification purposes only, and may be trademarks of their respective owners Serena Software, Inc. 7 Revised 25 April Document ID: WP-ALM
Orchestrated Release Management Gain insight and control, eliminate ineffective handoffs, and automate application deployments Solution Brief Challenges Release management processes have been characterized
RESEARCH REPORT IT Service Management Trends 2012: The State of the Dev-Ops Union By Amita Abraham November 2012 Introduction IT service management (ITSM) is all about implementing and managing services
Serena Dimensions CM Develop your enterprise applications collaboratively securely and efficiently SOLUTION BRIEF Move Fast Without Breaking Things With Dimensions CM 14, I am able to integrate continuously
Bridging the Gap Between Acceptance Criteria and Definition of Done Sowmya Purushotham, Amith Pulla firstname.lastname@example.org, email@example.com Abstract With the onset of Scrum and as many organizations
Agile Requirements And Testing For Continuous Software Delivery Diego Lo Giudice, Vice President, Principal Analyst firstname.lastname@example.org @dlogiudice October 14, 2014. Agenda Modern Application Delivery
Scaling Agile Is Hard, Here s How You Do It! Diego Lo Giudice, Vice President, Principal Analyst April 9, 2014. Optional Conference, Budapest Agenda Is Agile still worthwhile? How are Organizations Doing
Bridging Development and Operations: The Secret of Streamlining Release Management Mark Levy, Product Manager Serena Software SERENA SOFTWARE INC. Release Management Goal Deploy application changes into
WHITEPAPER Best Practices in Release and Deployment Management Mark Levy Through 2016, a lack of effective release management will contribute up to 80% of production incidents in large organizations with
Enterprise DevOps Integrating Development and Operations to Deliver Continuous Value with Modern Business Applications Contents Taking your business forward with Modern Business Applications and Modern
An Introduction to Agile Software Development June 2007 Table of Contents Executive summary... 3 Agile vs. waterfall: practical differences in methodology... 4 Two agile software development methodologies...
RESEARCH PAPER OCTOBER 2014 DevOps: The Worst-Kept Secret to Winning in the Application Economy 2 RESEARCH PAPER: DEVOPS: THE WORST-KEPT SECRET TO WINNING IN THE APPLICATION ECONOMY DevOps: The Worst-Kept
Adopting Agile Approaches for the Enterprise CollabNet Solutions Presented by: Brian Zeichick, CollabNet Product Manager Email: email@example.com Today s Agenda Developing in the Cloud for Governance
Development Testing for Agile Environments November 2011 The Pressure Is On More than ever before, companies are being asked to do things faster. They need to get products to market faster to remain competitive
TEN TIPS FOR ENTERPRISE AGILE REQUIREMENTS Ten Tips for Enterprise Agile Requirements Organizations are finding that they need better ways to develop the applications that are critical to the enterprise.
Software Development In the Cloud Cloud management and ALM First published in Dr. Dobb's Journal, February 2009: http://www.ddj.com/development-tools/212900736 Nick Gulrajani is a Senior Solutions Architect
White Paper The Emergence of Multi-Domain Continuous Delivery Introduction Cars, airplanes, medical devices and other technology products are becoming increasingly more software-centric, with end-users
The Keys To Distributed & Agile Application Development in the Cloud How leading firms are winning with strategies for efficient application development, without relying on co-location White Paper Agile
White Paper Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking
Enabling Continuous Delivery by Leveraging the Deployment Pipeline Jason Carter Principal (972) 689-6402 Jason.firstname.lastname@example.org Pariveda Solutions, Inc. Dallas,TX Table of Contents Matching
1 ALM With power comes great responsibility Dave West, VP and Research Director March, 2012 2 2009 2011 Forrester Research, Inc. Reproduction Prohibited Hello and welcome to today s talk To help people
What is Application Lifecycle Management? David Chappell Sponsored by Microsoft Corporation Copyright 2014 Chappell & Associates Defining application lifecycle management (ALM) isn t easy. Different people
???? 1 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Application Delivery is Accelerating Surge in # of releases per app
Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking technological
HP ALM/Quality Center Software Datasheet Page 1 of 8 HP Application Lifecycle Management software In today s rapidly changing business world, business agility depends on IT agility. And predictable, high
HP Application Lifecycle Management Overview HP Application Lifecycle Management is a software solution expressly designed to allow your team to take control of the application lifecycle while investing
From Agile by Design. Full book available for purchase here. Contents Introduction xiii About the Author xix Chapter 1 Adjusting to a Customer-Centric Landscape 1 It s a Whole New World 1 From Customer-Aware
A New Process Methodology Published: Oct. 17, 2013 Authors: Eli Stutz, Bruce Hardy Introduction This white paper describes a new methodology for BPM (Business Process Management) Software development projects.
Collaborative Project Management in a DevOps Culture Speaker: Dennis Baldwin Company: Experis Website: www.experis.com Welcome to the PMI Houston Conference & Expo and Annual Job Fair 2015 Please put your
The Convergence of IT Operations Management Mobile applications, cloud computing and personal devices present new challenges. Integration and automation are keys to a successful management response. It
7 Deadly Sins of the DIY Cloud Uncovering the Hidden Impact of Custom App Development in the Cloud The Do-It-Yourself Cloud Revolution Cloud computing has brought a revolution to application development.
Creating Great Service Experiences How Modern Customer Service Works Copyright 2014 Oracle Corporation. All Rights Reserved. Delivering Modern Customer Service The world of business is changing fast. Technology
Agile Development for Application Security Managers www.quotium.com When examining the agile development methodology many organizations are uncertain whether it is possible to introduce application security
Session-1: Business Enterprise Applications- Overview Important Points to Note All Participating colleges are requested to mute your telephone lines during the webinar session. Participants are requested
Agile Master Data Management TM : Data Governance in Action A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary What do data management, master data management,
A Viable Systems Engineering Approach Presented by: Dick Carlson (email@example.com) Philip Matuzic (firstname.lastname@example.org) i i Introduction This presentation ti addresses systems engineering
Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Between March and July of 2012, Aberdeen surveyed 478 customer care executives regarding their contact center activities. Findings from
App Development Strategies Top 6 Trends November 27, 2012 Yankee Group Jason Armitage, Principal Analyst Chris Marsh, Principal Analyst Page 1 Copyright 2012 Poll Question In 2013, will your company/organization
December 2015 2016 OUTLOOK: GLOBAL PAYMENTS Disruption across the industry a global theme Around the world, new entrants (including start-ups and nontraditional players) are entering the payments industry.
Challenging ALM: What really matters when picking tools? Beyond features, performance and price. It is a given: software teams must rapidly respond to change to keep pace. Or risk the software they create
DevOps Best Practices for Mobile Apps Sanjeev Sharma IBM Software Group Me 18 year in the software industry 15+ years he has been a solution architect with IBM Areas of work: o DevOps o Enterprise Architecture
Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened
Your Information Technology Partner Company Overview Company Overview Who We Are Mantra Information Services is a Microsoft Gold Certified custom software development and IT consulting company. We help
Mobile Trends, Strategy and IBM MobileFirst Mobile Enterprise Roadshow July 2014 Dr Richard Gamblin @RichGx email@example.com WW Leader, Mobile for System z Mobile Enterprise Roadshow July 2014
Corralling Data for Business Insights The difference data relationship management can make Part of the Rolta Managed Services Series Data Relationship Management Data inconsistencies plague many organizations.
Enterprise 2.0 and Social Media in Business (Survey 2010 - Finland) The survey shows that in Finland, Enterprise 2.0 is currently at the early (but accelerating) adoption stage, where competitive advantages
Job Satisfaction and Motivation in a Large Agile Team Bjørnar Tessem 1, and Frank Maurer 2 1 Department of Information Science and Media Studies, University of Bergen, NO-5020 Bergen, Norway firstname.lastname@example.org
A Closer Look at BPM January 2005 15000 Weston Parkway Cary, NC 27513 Phone: (919) 678-0900 Fax: (919) 678-0901 E-mail: email@example.com http://www.ultimus.com The Information contained in this document
Optimizing Your Software Process Top 5 Software Development Process Challenges Executive Summar ry A process framework is a combination of project management, technical practices, and supporting tools.
Product Stack and Corporate Overview October 2010 Laszlo Szalvay VP of the Worldwide Scrum Business CollabNet s Scrum Business Line is dedicated to Scrum and extreme programming (XP) as a means to an end
By Paula Rome, Senior TestTrack Product Manager Copyright 2011 Seapine Software, Inc. This work is licensed under the Creative Commons Attribution-Noncommercial- No Derivative Works 3.0 United States License.
7 Software Development Roadblocks Vexing IT Leaders IT Leader Knowledge Series It s a watershed year for IT Leaders. In the face of many new developments, trends and yes, pressures, this year will demand
DevOps Jesse Pai Robert Monical 8/14/2015 Agile Software Development 8/14/2015 2015 SGT Inc. 2 Agile Practices Adaptive planning Acceptance of changes in requirements and adapting to said changes Close
Five Ways to Satisfy Both Business and User Demands for IT Service Evaluating IT Service Performance in the New Normal Executives have known for some time that the new normal of the business landscape,
THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology
IBM Software August 2011 IBM Rational systems and software solutions for the medical device industry Improve processes, manage IEC 61508 and IEC 62304 standards, develop quality products Highlights Manage
Financial Mobility Balancing Security and Success Copyright 2012 Fiberlink Communications Corporation. All rights reserved. This document contains proprietary and confidential information of Fiberlink.
RESEARCH REPORT GOOD TECHNOLOGY TM MOBILITY INDEX REPORT Q2 2014 Report on App, Platform and Device Preferences from the Leader in Secure Mobility This report is part of the Good Technology Mobility Index,
Effective Change Management for Software Delivery Whit e Paper July 2007 Contents Executive Summary......................................................3 The Challenges of Managing Change........................................3
The SMB s Blueprint for Taking an Agile Approach to BI The people, process and technology necessary for building a fast, flexible and cost-effective solution The Agile Approach to Business Intelligence
IBM Academy of Technology Thought Leadership White Paper October 2010 Cloud computing insights from 110 implementation projects IBM Academy of Technology Survey 2 Cloud computing insights from 110 implementation
PRACTICES REPORT BEST PRACTICES SURVEY: AGGREGATE FINDINGS REPORT Business Intelligence and Analytics: Leveraging Information for Value Creation and Competitive Advantage April 2007 Table of Contents Program
WHITE PAPER Building Value with Continuous Integration Choosing the right tools and technology for your organization Abstract Implementing continuous integration involves choosing the right tools and technology.
Who Doesn t Want to be Agile? By: Steve Dine President, Datasource Consulting, LLC 7/10/2008 Who wants to be involved in a BI project or program that is labeled slow or inflexible? While I don t believe
Mobile First: Taking Mobile CRM to the Next Level 1 January 2013 Mobile First: Taking Mobile CRM to the Next Level Whitepaper Mobile First: Taking Mobile CRM to the Next Level 2 Table of Contents Notes...
MOBILE METRICS REPORT ios vs. Android Development in 2015 A Ship.io Study for Mobile App Developers, Testers, and Product Managers Mobile developers understand the rising importance of continuous integration
5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO INTRODUCTION 5 THINGS YOUR CUSTOMER SERVICE APPS MUST DO Customer service professionals know better than anyone how fast the world is changing. New channels,
State of Medical Device Development 2015 2015 State of Medical Device Development seapine.com 1 Table of Contents Executive Summary.... 3 Key Takeaways...3 Industry Trends... 4 Impediments to Innovation....4
SharePoint as a Business Application, Not Just a Collaboration Tool Products, Projects, Services and Work in One System Published March, 2013 http://epmlive.com Contents Introduction...2 Common Uses of
HP Software: Apps meet Ops 2015 Automation and Virtualization, the pillars of Continuous Testing Jerry Saelemakers/ April 2 nd, 2015 Today s business initiatives demand a balance between velocity and quality
September 2012 White paper Make your CRM work harder so you don t have to 1 With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining
ceocfointerviews.com All rights reserved! Issue: May 9, 2016 The Most Powerful Name in Corporate News Managed Service Provider for the IT Industry Using Digital Robotics with Machine Learning and Intelligence
November 2013 Daitan White Paper Software Continuous Integration & Delivery INCREASING YOUR SOFTWARE DEVELOPMENT PROCESS AGILITY Highly Reliable Software Development Services http://www.daitangroup.com
Security Automation in Agile SDLC Real World Cases Ofer Maor Director of Security Strategy, Synopsys AppSec California, January 2016 Speaker Security Strategy at Synopsys Founder of Seeker / Pioneer of
Have 40 Converging Technologies: Real-Time Business Intelligence and Big Data Claudia Imhoff, Intelligent Solutions, Inc Colin White, BI Research September 2013 Sponsored by Vitria Technologies, Inc. Converging
Five Strategies for Performance Testing Mobile Applications Mobile applications are now mainstream business. Businesses ranging from healthcare providers to retailers and airlines are creating applications
2015 IBM Continuous Engineering Open Labs Target to better LEARNING (NO COST - not a substitute for full training courses) Choose from one or more of these Self-Paced, Hands-On Labs: DMT 3722 - Learn to
101-301 Guide to Mobile Testing Perfecto Mobile & Toronto Association of System and Software Eran Kinsbruner & Joe Larizza 2014 What To Do? Great News Your first Mobile Project has arrived! You have been
Measuring Mobile How to Quantify the Success of Your Mobile Initiative Executive summary The mobile revolution has not only arrived, it is gaining momentum. As consumers continue to adopt mobile devices,
Whitepaper 9 Tips for Good Agile Requirements Organizations are finding that they need better ways to develop the applications that are critical to the enterprise. The existing old-fashioned methods are
INNOTAS EBOOK The Transformational CIO The Change Agent That Drives Business Strategy Table of Contents Introduction.... 3 Shifting the Focus to Strategic IT Projects.... 4 Adding Value Through IT Operations....
White Paper Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking
How to Prepare for a WMS Software Evaluation Process 15 Ways You Can Prepare Your Business for a WMS System Search If your company is starting to search for a new warehouse management system, take heart.
ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods
The Virtualization Practice White Paper: Managing Applications in Docker Containers Bernd Harzog Analyst Virtualization and Cloud Performance Management October 2014 Abstract Docker has captured the attention
Building Value with Continuous Integration Abstract Implementing continuous integration involves choosing the right tools and technology. It also involves examining the software delivery pipeline for waste,
AW6 Concurrent Session 11/7/2012 2:15 PM "IT Governance and Compliance in an Agile World" Presented by: Bob Aiello CM Best Practices Consulting Brought to you by: 340 Corporate Way, Suite 300, Orange Park,
Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are