ISEC7 Group Implementation Partners & Customer Enhancements

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1 Titelmasterformat durch Klicken bearbeiten ISEC7 Group Implementation Partners & Customer Enhancements

2 Titelmasterformat durch Klicken bearbeiten ISEC7 Group Implementation Partners & Customer Enhancements

3 Packages and enhancements from ISEC7 partners International USA/Canada Inspection of products, documentation of failures with photos and notes Northern Europe Purchase order processing Timesheet management Austria ERP reports about sales figures Equipment inventory and assignment to staff Central Europe / German-speaking Germany ERP package with extensive order search and visit reports Germany/Austria/Switzerland Pharma package: pharmaceutical specific search and detail pages, pharmaceutical samples and visit reports Germany/Austria/Switzerland Mobilization of the Property Management Solution from movento Consignment from customer s order s in a warehouse Meter management for supplier: Assembly and disassembly of meters Confidential 3

4 Content Enhancements by partners: Inspection of products 5 Purchase order approval 7 Project based timesheet 8 Inventory Management 9 Reassign equipment 11 ERP package enhancements / order capture 13 Create returns with photo capturing of problem 14 BI-Reports with integrated SAP Business Obj. client 15 Enhanced product search and availability check 16 Pharma specific activity journals 18 Meter management for utilities 20 Property management 21 Enhancements by customers: Industry specific enh. for agriculture (quindata) 24 Sales cockpit for projects and inventory lookup 25 Invoice workflow approval 26 Pharma specific enhancements (Bauerfeind) 27 Create trainings (Bauerfeind) 28 Travel expense approval (Canadian Railway) 29 SRM shopping cart approval (Novartis) 30 Resource management for consultants (software company) 31 Marketing specific enhancements (software company) 32 List of deliveries for a customer (Bayer) 33 Send s and store as CRM activity (Bayer) 34 CRM enhancements and BI (Villeroy & Boch) 35 Confidential 4

5 Answerthink - USA/Canada Inspection of products Contact: John McGrath - Principal jmcgrath@answerthink.com This app provides a reliable inspection with recorded team members and capturing of photos for later analysis of the damage. For a customer in manufacturing industry Answerthink developed an app for inspections of produced products in asian plants. The inspector gets a list of inspections. Then he selects the members of the inspection team and goes through the checklist for the selected product. If a check does not apply, then input fields to enter a comment and to take a photo show up. Confidential 5

6 Answerthink - USA/Canada Answerthink is a leading business and technology consulting firm that enables companies to achieve world-class business performance levels and realize greater return from their SAP investments. Contact: John McGrath - Principal jmcgrath@answerthink.com Founded in 1997, Answerthink is a division of The Hackett Group, a global strategic advisory firm, and leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance. The Hackett Group has global offices in the United States, Europe and Asia/Pacific and is publicly traded on the NASDAQ as HCKT. SAP Award Winning Partner for: SAP All-in-One Top Performer SME Partner of the Year SAP 2012 North American Overall Partner of the Year Best Use of SAP Best Business Practices Best All-in-One Solution Confidential 6

7 Q2con ApS - Northern Europe Purchase order approval Q2con implemented the purchase order approval in ERP. Contact: Simon Nielsen sni@q2con.com The approver gets all important information from the purchase order header and items. The approval is done on item level this means one item can be approved and another item rejected. The mobile approval speeds up the purchase order process. Confidential 7

8 Q2con ApS - Northern Europe Project based timesheet Contact: Simon Nielsen sni@q2con.com For a professional service company a Timesheet app allows the consultant to book his working time on a specific project. The time recording can be done simple and fast after leaving the customer. So the time recording is not forgotten and soon in the system, which prevents s to book the times at the end of the month. Confidential 8

9 Q2con ApS - Northern Europe Inventory Management Contact: Simon Nielsen sni@q2con.com In the inventory management the user searches for a goods receipt or return delivery and checks if the ordered quantity has arrived. It is a cost reducing alternative to the paperbased process steps. Confidential 9

10 Q2con ApS - Northern Europe Reassign equipment At Q2con, our consultants are market leading best of breed within their respective areas. They have an average of more than 10+ years of experience and are all continuously improving their competence levels. Contact: Simon Nielsen sni@q2con.com Our primary skills of expertise are: Management / Business consulting Business Advisory Enterprise Mobility Advisory Project Management SAP Process Assessment Strategic Consulting Implementation Customer Relation Management - SAP CRM Industry Solution Media - SAP IS Media Inventory Management - SAP IM Material Management - SAP MM Mobility - SAP Mobile Confidential 10

11 7TWENTY GmbH - Austria Reassign equipment 7twenty implemented a search for an equipment and reassignment of it. Contact: Barbara Byloff barbara.byloff@be720.com It helps service technicians to reassign the equipment directly without writing it down on paper and updating it in the system later at the desk, so it prevents loss of data. Confidential 11

12 7TWENTY GmbH - Austria 7TWENTY GmbH 7TWENTY is a sales and implementation partner of ISEC7 for "Mobility for SAP", based in Vienna, Austria. Based on long experience with business mobility solutions, 7TWENTY can offer end-toend solutions to organizations allowing them to increase process efficiency and productivity. Contact: Barbara Byloff barbara.byloff@be720.com 7TWENTY seamlessly integrates mobiles devices such as smart phones or tablets into existing business processes and systems like ERP or document management. Thus, processes can be managed in a flexible way without neglecting safety aspects. Confidential 12

13 All for One Steeb AG - Germany ERP package enhancements Contact: Stephan Reisser Stephan.Reisser@all-for-one.com All For One enhanced the ERP package for their midsize customers. They added the functionality to view returns, view attachments for customers and to create sales orders with capturing of the signature. So a legally valid order can be taken directly with and at the customer. Confidential 13

14 All for One Steeb AG - Germany Create returns with photo capturing of problem Contact: Stephan Reisser Stephan.Reisser@all-for-one.com A sales rep or a service technician can pick up a damaged product and create directly a return order including pictures of the damage. This replaces an error prone paper based process and provides photos of the damage for future analysis and proof. Confidential 14

15 All for One Steeb AG - Germany BI-Reports with integration into SAP Business Objects client Contact: Stephan Reisser Stephan.Reisser@all-for-one.com For BI reports the user clicks on a button in Mobility for SAP and the SAP Business Objects client starts with a fancy view on the data. This allows detailed reporting for a customer who was searched in Mobility for SAP. Confidential 15

16 All for One Steeb AG - Germany Enhanced product search and availability check All for One also enhanced the availability check for a specific date in specific plant. So a sales rep can check future availability during a customer meeting. In the product search attachments like photos of the product are shown. Contact: Stephan Reisser Stephan.Reisser@all-for-one.com Confidential 16

17 All for One Steeb AG - Germany All for One Steeb AG All for One Steeb AG, as the number-one ranked SAP partner within the Germanspeaking midmarket segment, is a leading SAP full-service provider. More than 2,000 customers mostly small to medium businesses in the manufacturing industry, consumer-goods and services sectors put their trust in All for One Steeb. Contact: Stephan Reisser Stephan.Reisser@all-for-one.com This SAP Gold Partner s portfolio encompasses end-to-end services and solutions that extend across the entire information-technology value chain from SAP industry solutions for small to medium enterprises all the way to outsourcing and application management. And yet All for One Steeb is more than just IT. More than development, process optimization and SAP consulting. All for One Steeb is 800 dedicated and skilled experts passionately pursuing one common goal: inspired customers successfully using information technology. Confidential 17

18 maihiro GmbH - Germany/Austria/Switzerland Pharma specific activity journals Contact: Matthias Götz matthias.goetz@maihiro.com maihiro added pharma specific processes to the CRM package for a big international pharmaceutical company. After a visit at a pharmacy or hospital the sales rep marks the discussed drugs and enters the number of handed out samples. He gets warnings if legal requirements for samples are not met. Furthermore pharma specific searches and fields are implemented. Confidential 18

19 maihiro GmbH - Germany/Austria/Switzerland maihiro GmbH maihiro is your specialist for Customer Relationship Management and Business Analytics. Your sales get better and better! Contact: Matthias Götz matthias.goetz@maihiro.com With this performance promise, maihiro has become one of the leading CRM specialists. Our passion for constantly improving processes and solutions gives your business new impetus. We use proven industry expertise, gained from many successful projects, to help you achieve your goals safely. If marketing, sales and service work in harmony, and your planning and management are supported by analytical reporting, your company is in an excellent position to compete in the long term. Prerequisites are customer-oriented processes, meaningful system support and people who live these processes in marketing, sales and service with enthusiasm. Confidential 19

20 movento GmbH - Germany/Austria/Switzerland Meter management for utilities Contact: Jürgen Muth juergen.muth@movento.com movento added a package for utilities (IS-U) to replace meters. The service technician gets a list of his service orders or searches for a specific order. Then he enters the meter count, makes a picture of the old meter to document the counter, chooses the type for recycling and closes the service order. This replaces a paper based process and documents the old counter with a photo. Confidential 20

21 movento GmbH - Germany/Austria/Switzerland Property management movento enhanced the CRM package and added mobile access to their Property Management Solution. Properties are enhanced opportunities for a specific address and building project. The project manager and the sales rep get access to the relevant data and PDF documents. Contact: Jürgen Muth juergen.muth@movento.com Confidential 21

22 movento GmbH - Germany/Austria/Switzerland movento GmbH movento is a leading consulting company with expertise in the areas of customer relationship management (CRM), e-business, mobile business and business intelligence (BI). With movento you will succeed to break through the information barriers between sales, marketing and service, and to integrate all customer data into your business processes. Contact: Jürgen Muth juergen.muth@movento.com movento realizes intelligent CRM solutions and connects these with e-business platforms and mobile solutions. What distinguishes movento, is the long-standing expertise in customer relationship management and holistic consulting approach movento offers strategy and process consulting as well as the technological implementation. Well-known companies as well as specialized and dynamic medium sized companies have realized more than 100 projects with movento. With over 60 consultants and developers movento has offices in Mannheim, Munich and St. Gallen (Switzerland). Confidential 22

23 Titelmasterformat durch Klicken bearbeiten ISEC7 Group Implementation Partners & Customer Enhancements

24 German customer: quindata AG - ERP/Workflow Industry specific enhancements for agriculture quindata GmbH is a medium sized IT-Consulting company focused on development and operating of industry specific IT-solutions for agricultural trade, agricultural technology and building materials. For a quick overview for the sales reps they added KPIs to the ERP customer detail page and the function to create purchase contracts. With the signature capturing it allows to create new contracts with the farmer right on the field. Confidential 24

25 German customer: quindata AG - ERP/Workflow Sales cockpit for projects and inventory lookup The sales representatives get a Sales-Cockpit to search for specific customer projects and the stock availability for products such as tractors, seeds or animal food. This allows a quick overview and the ability to answer customers questions immediately. Confidential 25

26 German customer: quindata AG - ERP/Workflow Invoice workflow approval Managers get a mobile invoice workflow approval with a view of the original invoice. Their workflow is complex and a manager can accept and reject as well as choose not responsible, forward or further enquiry which is handled in the original workflow implementation. Confidential 26

27 German customer: Bauerfeind AG - CRM Pharma specific enhancements Bauerfeind produces medical aids to help people regain their mobility and wellbeing. Their sales force get mobile access with ipads. They added lots of pharma specific enhancements, such as a detailed search for contact persons and many details for the accounts like the last visits and trainings. The sales rep always sees the training budget and gets a details information for a customer visit. Confidential 27

28 German customer: Bauerfeind AG - CRM Create trainings Sales representative plan and create new trainings for a customer directly during the meeting, always with the control of the budget. Confidential 28

29 Canadian National Railway Company - Workflow Travel expense approval Canadian Railway mobilized their travel expense approvals. With the mobile access anytime it speeds up their travel expense process and the colleague gets his money back sooner. Confidential 29

30 Novartis AG - Workflow SRM shopping cart approval Novartis identified 4 high volume workflows which make sense to mobilize first: Absence request (HR) Shopping cart approval (SRM) Expense (HR) Trip request (HR) Confidential 30

31 Big german software company - ERP/CRM Resource management for consultants Their consulting managers can post resource requests and check open requests to bring in their consultants. This speeds up the staffing process and they can start projects sooner. Check request and view candidates. Request resume of interesting candidates. Create resource requests for consultants. Big software company Confidential 31

32 Big software company - ERP/CRM Marketing specific enhancements The marketing team get mobile access to the CRM system and manages the activities with journalists. The outcome of the meeting and planned activities are tracked in a simple form. Big software company Confidential 32

33 Bayer MaterialScience AG - CRM/Workflow List of deliveries for a customer Bayer provides a mix of date from CRM sales cycle and ERP sales for their sales reps. Especially the quick access to the list of open deliveries helps in customer meetings. Confidential 33

34 Bayer MaterialScience AG - CRM/Workflow Send s and store as CRM activity From the account detail page a can be created which is automatically stored as an activity in CRM. Confidential 34

35 Villeroy & Boch AG - CRM/BI CRM enhancements and BI Villeroy & Boch provides mobile access to CRM accounts and opportunities. They integrated a BI integration for a customer specific BI report and added a availability check for products. They also added a simple form to create activities for the back office after a meeting, such as sending brochures. Create follow up activities for backoffice to send marketing material. Check product availability. Confidential 35