We help Leaders achieve dreams of Performance Improvement and implement a Kaizen Lean Culture!

Transcription

1 We help Leaders achieve dreams of Performance Improvement and implement a Kaizen Lean Culture! KAI Change ZEN for the better KAIZEN = CI á Continual Improvement (Lean) Everybody! Everyday! Everywhere! Kaizen Culture! software for a fitter retail

2 á Kaizen Institute Case 1 Ð Food Retail in-store Operations Case 2 Ð Store Productivity and Labor planning Case: High levels of Out of Stock Price discrepancies between shelf and Checkout Limited control over stock waste Lack of item detail available on the shop floor Case: Failure to comply with regulation in Labor schedules Customer queues in Checkout lanes Poor Service levels Confusion with associates labor schedules Cause: Stock outs were not measured daily Price change was not an agile process Paper based processes Action: Kaizen Management system used to improve processes, engage people, develop Visual management and Tools: Mobile devices and Mobile Retail Suite Ð Instore module was implemented to audit and manage stock outs, Price changes, Order generation based on stock out records and Label printing Waste records taken with mobile device improving accuracy of Inventory records Number of people involved: 22,000 Cause: Manual creation of labor schedules with no formal process to ensure regulatory compliance Staffing not linked to expected Customer traffic Action: Store Productivity measured on the Checkout Lane, Meat and Fish Counters Workforce Management implemented to estimate Customer Traffic in store, suggest Staffing based on expected Customer traffic and Store Productivity Automate schedule generation based on labor regulations and labor contracts Number of people involved: 30,000 Results: Sales Increase: 15% Productivity Increase: 27% Cost reduction: 5% Client Satisfaction Increase: 7% Market Share increase: 2,2% Stock outs: Ð21% Stock reduction: 12% Increased Food Safety Increase Occupational Health & Safety Lower Shrinkage Increased People Motivation Results: More efficient schedules following demand Decreased labor costs by over 5% 1/3 reduction in Queues Store planning 2x quicker No Fines, No Penalties More Motivation, Less Effort

3 á Kaizen Institute and Kaizen Institute help retailers to achieve and sustain operational excellence through the combination of continuous improvement methods and the appropriate information, where and when the employees and managers need it. Global operations Business units The KAIZEN Institute provides consulting services to companies worldwide through its network of 29 offices and presence in 36 countries. With a service portfolio that encompasses the areas of Consulting, Training, Benchmarking and Qualification, Kaizen Institute support business leaders in designing and implementing processes that enable their organization to acquire the means for sustainability in performance and improvement. delivers software for leading Retail chains in Europe, Brazil, Middle East and Africa. Our solutions pull together information from multiple systems and deliver agile tools combined with effective processes that empower the workforce and enhance the Customer experience.

4 Errors & Defects People Waiting Too much Processing People Moving Eliminate "MUDA" Material and Information Waiting Too much output Material and Information Moving Engage all associates Don«t blame, don«t judge Customer Experience First Create Customer Value The Kaizen Management System Ð Effective Improvement Principles Visual Management Make Process Visible and Error Free software Ð agile tools where they are needed Improve on "Gemba" Real Place where Value is Added Mobile Retail Suite ª Mobile Retail Suite: the only enterprisegrade mobile platform designed specifically to mobilize retail operations, from the distribution centre to the shop floor. PowerSheets ª PowerSheets: a powerful simulation and collaboration tool that builds on the powerful capabilities of Excel to enhance strategic decisionmaking capability. Workforce Management ª Workforce Management: a solution that plans for the right person in the right place at the right time! Mobility Ð provide devices to access the information and perform tasks where the work needs to take place. Workforce Management Ð plan for the right number of people in the right place at the right time. Powersheets Ð share expertise and data to simulate scenarios and improve Business decisions. Visual Management Ð Make Process Visible and Error Free. Standardization Ð the simplest, easiest, safest and most efficient way of implementing a task. Simple, clear and standardised processes.

5 The Meaning of Kaizen What is a successful Kaizen Lean Strategy? Improvement across all critical Organizational Objectives at higher rates and for longer periods than competitors... Customer Satisfaction Productivity Culture leading to growth and improvement in Corporate Performance Working Capital CAPEX Growth EBITDA Orchestrated by management and driven by a Physical and Behavioral Change With thousands of people working on store operations and logistics, a continuous improvement process is essential to achieve operational excellence. Supported by the right Information systems we believe that this level can be achieved. A perfect combination of expertise from the Kaizen Institute and.

6 About About Kaizen Institute: helps leading retailers to create business value through technology and business innovation. It develops and delivers powerful, scalable and customizable software solutions that automate retail business processes to streamline operations, empower the workforce and enhance the customer experience. The company has headquarters in Europe, with a main software development center in Brazil and an extensive international presence with customers such as Botic rio, Carrefour, Continente, MassMart, Modalfa, Musgrave, Officer, P o de A ucar, SportZone, Worten, ZY. The KAIZEN Institute is a global organization founded in Switzerland in 1983 by Masaaki Imai, author of the bestselling books about ÒKaizenÓ that described the Lean Transformation started in Toyota after the 2nd World War. Since 1983 our Mission focused on assisting our clients transform themselves into world-class status in the global marketplace, able to sustain continual improvement in all technical, cultural, and leadership aspect of their corporations. In retail we have been applying our expertise with clients such as Continente, Decathlon, Ikea, Despar, Konzum. LATAM general contact:ê info@tlantic.com.br Kaizen Institute ; pt@kaizen.com EMEA general contact: info@tlantic.com Scan contact details of our Sales Manager For more information please visit