GO LIVE WITH CONFIDENCE

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1 Silk for use with SAP GO LIVE WITH CONFIDENCE Optimizing SAP applications with Borland quality solutions

2 2 Go live with confidence Introduction Today s CEO expects demonstrable business value from every technology investment decision. This is certainly true of investments in major core business process, such as the implementation of SAP applications. Large and complex application projects carry risk, and the size, scope and complexity of SAP deployments makes eliminating that risk a business necessity. Typical SAP applications for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) support core work processes and complex transactions involving hundreds to thousands of users, often across multiple departments, organizations and geographies. As a result, SAP deployments require a complex and costly technical infrastructure of hardware, software and networking components, often integrating with legacy or third-party systems. The high level of customization required to adapt an SAP application to the specific business processes adds to the risk factors, as does the constant pressure to stay on budget and accelerate application readiness. The risk of failure is heightened by the continuous changes that bombard each SAP system. Today s fast-paced enterprises have changing needs and growing user communities all of which add to the pressure on SAP project teams to roll out internal customizations. At the same time, the project teams must keep pace with a steady stream of SAP version changes, upgrades, support packs and legal packs, as well as technology refreshes to the underlying hardware and software. Any one of these challenges runs the risk of destabilizing the system, and jeopardizing day to-day operations and ultimately the bottom-line. When an internal application, such as ERP, goes down employee productivity is lost immediately and the costs for downtime quickly grow. For example, if an orderprocessing system fails under heavy loads at quarterend, orders may go unprocessed and the revenue is not recognized. In 2004, HP s CEO attributed a quarterly loss of about $400 million in revenue and $275 million in operating profits to the glitch in HP s SAP order-processing systems 1. However, organizations can mitigate these risks through applying Lifecycle Quality Management (LQM) initiatives. This advanced approach to software quality integrates people, processes and technologies across the entire software application lifecycle. LQM practices can help ensure that the SAP deployment is synchronized with business goals, its quality is optimized and the implementation time shortened. This holistic approach to software quality enables organizations to automate, integrate and manage all the processes governing system integrity and performance throughout the software lifecycle. LQM, in short, helps enterprises reduce the cost and realize the full potential of their SAP investments. Why is Lifecycle Quality Management important for a SAP project? Why would a packaged application like SAP ERP that is already well-tested by SAP and has thousands of installations successfully running today, need further functional and performance testing? Well, not all SAP implementations are the same in fact every installation of SAP software is highly customized to meet the specific business needs of the customer organization. Each is unique in terms of the technology stack used and the functionality it needs to support, as well as the workload it needs to sustain. Customizing standard functionality or new functionality developed within the SAP environment and integration with other applications introduces risk. Customizations can, for example, result in database queries that produce undesired results by not using database indices appropriately and by interfering with other functions of the system. Every customization has to undergo functional testing - just as any customdeveloped application would need to be tested - to ensure that new or changed functionality works as expected and doesn t negatively impact functionality elsewhere in the system. Performance testing throughout the pre-deployment process will help confirm that the system will perform as expected and that new functionality does not cause unforeseen performance issues. Similarly, custom changes made to the SAP application that are then reapplied within a change control release can introduce side-effects (regressions) that impact existing unchanged functionality and/or affect performance. Only testing will show that new functionality from SAP and/or custom modifications will not have an unexpected impact on software accuracy and performance when a change control release is applied.

3 Borland 3 automation greatly enhances the efficiency of regression testing and therefore lowers the costs for assuring quality across multiple SAP system upgrades. For all the reasons mentioned, even standard software releases (enhancements, upgrades, service packs, etc.) issued directly from SAP should be thoroughly tested in an organization s specific environment before moving into production. In addition, any change in the technology stack such as changing the operating system for the database servers or changing to a new version of the database management system has the potential to introduce bottlenecks, interoperability issues and support issues that only manifest under load. Finally, since every SAP deployment is unique, even published resource consumption metrics from SAP can only be considered a rough guide for planning the capacity needed when implementing or upgrading an SAP installation. Therefore, load testing becomes a key element in the sizing and capacity planning process, enabling organizations to ensure satisfactory performance without over-investing or under-investing in the supporting IT infrastructure. These are even more complex than applications built on the SAP Basis layer. SAP NetWeaver increases the number of software layers in the SAP technology stack. Business processes that span multiple applications integrated by the SAP NetWeaver platform will further increase the complexity of the system. As the interaction of applications and components becomes more complex, there are more points of failure and a higher likelihood of sub-optimal performance. Sizing and capacity planning also become more challenging. This added complexity makes pre-deployment performance testing imperative. SAP added yet another facet to pre-deployment testing by extending SAP NetWeaver with Adobe Flex application framework to give organizations the ability to create rich client interfaces for SAP solutions, including customer facing SAP Enterprise Portal-based applications. The SAP system lifecycle phases Every SAP deployment goes through lifecycle phases, often multiple times given the changing nature of business needs: ing challenges with SAP applications SAP AG has evolved from being strictly an ERP vendor to a provider of multiple enterprise applications and technologies that support business processes. With SAP ERP, SAP BI, SAP Mobile, SAP NetWeaver, SAP Solution Manager and other enterprise integration and solution offerings, SAP has become a platform for packaged as well as custom-application development and deployment. Under the SAP NetWeaver umbrella, this enterprise-class integrated development and deployment platform is being presented by SAP as the foundation technology on which all applications will reside. This expansion of the SAP footprint, while welcome, makes it more challenging to adequately test SAP deployments. The SAP NetWeaver platform, for example, uses current industry standards for application development and integration. These include J2EE (including RMI, JDBC, JNDI and EJB), Web 2.0, AJAX and JSF. To leverage investments in SAP, organizations must not only test traditional SAP applications but also new applications built on the SAP NetWeaver platform. Initial/new implementations: preparing a new installation of a SAP system or any component of the SAP ERP Business Suite. Change control: preparing for a major change control release or quarterly changes made at many different levels of the SAP technology stack throughout the life of the system. These are changes that do not fall in the category of full-blown software upgrades. Upgrades: preparing for a major SAP system change, either functional or technology-focused in nature. Consolidation: working on consolidating IT resources within the SAP environment, typically to control costs while maintaining acceptable system performance, availability and scalability. Every change to a SAP deployment brings with it the risk of failure. The mission-critical nature of SAP installations heightens the need for testing across all SAP lifecycle phases.

4 4 Go live with confidence Lifecycle Quality Management Management The live synchronization between SAP Solution Manager and Silk Central allows tight coupling between test cases, test execution and SAP business processes. Functional ing Load ing With the supplemental integration of SAP Incident Management (Issues-Management) a business transaction leaded test approach becomes reality. SAP R/3 Enterprise, SAP ERP Business Suite Initial Implementation Change control Upgrades Consolidation Figure 1: SAP Lifecycle ing transforms inefficient traditional testing into a managed process across all phases of the SAP system lifecycle Lifecycle Quality Management for SAP Borland offers a complete portfolio for the testing of SAP applications including all areas of functional testing, performance testing and test management, as well as a point-to-point integration into the SAP Solution Manager Business Blueprint area and SAP Incident Management. Silk for use with SAP fundamentally changes the SAP test paradigm from manual testing into a controlled and automated Business Process which significantly reduces the costs and risks for all change events within an SAP Lifecycle. This pervasive end-toend testing solution accelerates, simplifies the way SAP applications can be automatically tested and aligned with the business processes of an SAP system. Silk for SAP supports (SAP certified) End to End ing for SAP applications with an innovative integration into SAP Solution Manager. A web service based Live-Link- Synchronization between Silk Central and SAP Solution Manager s Business Processes is key for a test process deeply integrated into the holistic ALM approach of SAP. This Solution Manager integration works out of the box with the smallest amount of installation effort. Therefore the effects for a ROI calculation can be dramatically improved. Project Preparation Blueprint Realization Final Preparation Go Live Continous Improvement Application Lifecycle Requirement plan case Components Execution Plan Issues Quality Management Design Silk Framework Definition Framework Implementation Figure 2: Borland s Tool-integrated Lifecycle Quality Management approach for SAP

5 Borland 5 Lifecycle Quality Management for SAP Solutions enables organizations to: Manage the testing process throughout the SAP deployment lifecycle. management capabilities provide a single point of control for managing all phases of the quality process including test planning, test creation and execution, defect and issue tracking, and project and test status reporting within an integrated test environment and Live Link Synchronization with SAP Solution Manager. Perform functional testing before the application goes live to ensure the accuracy and integrity of critical business transactions. Functional testing, whether manual or automated, is key to verifying that the application works as expected. In complex SAP systems, with frequent system upgrades or change control releases, the efficiency and accuracy of fully automated regression testing returns considerable value. Conduct load testing to optimize an application s performance and scalability during pre-deployment. Load testing helps identify bottlenecks (including limited bandwidth and other infrastructure problems) and tune the whole SAP technology stack, including network infrastructure, hardware platforms, operating systems, databases and SAP software components. This ensures that the application can handle the expected user load, even during times of peak activity. Load testing also makes it possible to accurately quantify system capacity prior to deployment, to avoid over-or under-investment in the supporting IT infrastructure. The platform building blocks of Borland Silk for use with SAP Silk for use with SAP includes a fully integrated platform for managing the process of testing and tuning the quality of SAP application environments. The building blocks of this platform are: Silk Central for managing the testing process throughout the lifecycle phases of an SAP deployment. Silk Performer for load and performance testing of SAP (SAP NetWeaver/e CATT certified). Silk for the functional testing of SAP applications, SAP Enterprise Portals and SAP GUI. Silk Integration Hub for SAP Solution Manager. Management Silk Central is a comprehensive test management solution that builds quality and efficiency into each step of the testing process of an SAP deployment. It handles requirements management, test planning, test execution, defect/issues management and results reporting. Silk Central provides interfaces to leading requirements management systems, source control systems and third party defect-management systems. It integrates with Silk and Silk Performer for functional/ regression and load testing activities, respectively. Additionally, Silk Central works with various test engines to make it easy to integrate component and unit tests written with third party or open source testing tools like JUnit or functional tests written with SAP ecatt or even with HP QTP. Silk Central is invaluable for defining a repeatable, managed process for quality-related activities for testing any initial deployment, change control release, upgrade release or consolidation release of a SAP installation. Requirements, Change Requests Silk Central Plans Scripts Results, Defects SAP Deployment Releases, Initial Deployment, Change Control Releases, Update Releases, Consolidation Releases Figure 3: Silk Central links together the business view of a SAP system with the system view by associating requirements and change requests with test results and defects, providing a business-centric view on quality status of the overall SAP deployment Load testing Silk Performer is an enterprise-class load testing solution supporting all current enterprise application technologies, including Web 2.0, AJAX, MS.NET, J2EE, XML, SOAP, WSDL and SAP applications. Silk Performer is especially optimized for SAP applications supporting SAP R/3 and SAP ERP applications (emulating SAP GUI clients) as well as for applications built on the SAP NetWeaver platform, such as SAP Enterprise Portals,

6 6 Go live with confidence and including support for Adobe s Flex application framework. Silk Performer can provide native support for the Action Message Format (AMF) protocol utilized by Adobe Flex applications. Silk and Silk Performer are both tightly integrated with Silk Central, ensuring that an SAP organization s testing activities are coordinated through a central point of control. Silk Performer enables organizations to emulate all the activities of hundreds or thousands of users from just a few load-testing agents running multiple virtual users. All load-testing agents are controlled and coordinated from a central instance. Silk Integration Hub for use with SAP Solution Manager connects application lifecycle management capabilities of SAP Solution Manager with all test planning and test execution capabilities: SILK PERFORMER Silk Performer Controller Application Agents Back-end System Virtual Users Figure 4: Typical Silk Performer set-up for performance and load testing of an SAP system Functional testing Silk functional testing is another indispensable activity for optimizing the quality of SAP deployments and is the leading functional testing product for enterprise applications, supporting enterprise application client-technologies such as Web 2.0, MS. NET, Windows Java and SAP UI. Silk provides the capabilities, flexibility and ease-of-use needed to functionally test any SAP system. Furthermore Silk scripts are based on the SAP GUI scripting API and provide the full feature set delivered by SAP GUI scripting. This enables organizations to write powerful and maintainable scripts that accurately emulate user interaction with the application. Silk also provides functional testing support for the SAP Enterprise Portal applications based on the SAP NetWeaver platform. By supporting both load and functional testing activities in the SAP environment, Silk for use with SAP enables organizations to boost the productivity of their SAP deployment and testing teams. Similarly, tool knowledge as well as the tests themselves can be shared easily by both functional and performance testing personnel. SAP Business Processes are in sync with test requirements and Case execution. Results are dynamically updated and in sync with SAP Solution Manager s Business Blueprint area. SILK CENTRAL - INTEGRATION HUB HIGHLY INTEGRATED WITH SAP SOLUTION MANAGER SAP Solution Manager Silk Central Project Project Business Process Requirement Requirement Object Requirement Incident Management Solution Manager Integration Hub Plan Execution Defect Management Figure 5: Synchronizing Silk Central and SAP Solution Manager, using Silk Integration Hub for SAP SolMan Conclusion Business advantage happens when mission-critical applications empower enterprises to work smarter, faster and better. This is the ultimate end goal of all SAP projects. But business advantage actually begins earlier at the application s definition and deployment stages. Forward-thinking companies view Lifecycle Quality Management (LQM) as a strategic roadmap to rapidly deploy high quality enterprise applications. The focus on quality enables organizations to operate more effectively to deliver applications that consistently meet the need of the business and end users.

7 Borland 7 Borland Silk for use with SAP maximize the Return On Investment (ROI) and enable organizations to get the most out of their investment in SAP applications by optimizing quality at each step of the application s lifecycle. The accuracy, availability, performance and scalability of the application are all increased. Whether defining the most cost-effective infrastructure or resolving issues early to ensure a positive end-user experience, Silk for use with SAP Solutions provides organizations with the tools they need to deliver their SAP projects on time, and on budget whilst delivering the right levels of business value to the enterprise. Reference [1] HP puts part of the blame on SAP migration. Marc Songini, Computerworld, August 17, 2004 For more information, please visit borland.com About Borland Originating in 1983, Borland is a Micro Focus Ltd brand. Our world class software development products work across the entire Application Development Lifecycle to transform good software into great software. Uniquely, our tools are Open, Agile, and fit for Enterprise. borland.com

8 2012 Micro Focus Limited. All rights reserved. MICRO FOCUS, the Micro Focus logo, among others, are trademarks or registered trademarks of Micro Focus Limited or its subsidiaries or affiliated companies in the United Kingdom, United States and other countries. All other marks are the property of their respective owners _SP_GLWC (04/12)

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