IBM Support Assistant v5. Review and hands-on by Joseph

Transcription

1 IBM Support Assistant v5 Review and hands-on by Joseph

2 What's new in v5 This new version is built on top of WebSphere application server community edition. It gives more flexible configurations Intuitive GUI and access through browser Case Manager File Management Can be installed on server or on desktop Problem analysis will generate reports

3 New in v5 Since it is based on WebSphere application server community edition : You can manage the required memory details User management

4 New in v5 ISA v5 can be installed on a server and multiple users can access the same. ISA v5 can also be installed on your local desktop for single user usage.

5 First look at ISA v5gui

6 Using ISA Console Using the browser based ISA console, you can do Case management File management Data collection Problem analysis using tools

7 Case management Case management in simple words is organizing different problem analysis files and reports. For example you are troubleshooting two different issues, then you can create two different cases case0001 and case0002 and organize the input files and output reports into the cases.

8 File management You can see all the files using files tab This will let you easily and quickly find the files You can see this option like explore option of the windows based operating systems. You can also perform several actions against the files in the list.

9 Tools The tools tab lists the available tools for problem analysis. The present set of tools available in ISA v5 are: Garbage Collection and Memory Visualizer (GCMV) IBM Portal Log Analyzer Memory Analyzer Pattern Modeling and Analysis Tool for Java Garbage Collector (PMAT) Profile Port Checker Thread and Monitor Dump Analyzer WebSphere Application Server Configuration Visualizer

10 Data Collector Data Collector runs in your browser or on your operating system and collects data about your system or about a product of your choosing. It provides the ability to run a collection from your system in an interactive, conversational mode and ultimately upload the data to IBM.

11 How to get it ISA v5 tech preview can be downloaded from : 01.ibm.com/support/docview.wss?uid=swg

12 Starting and stopping After downloading the Tech Preview zip file: extract the file, Starting : run the start_isa.bat or start_isa.sh file go in browser Stopping : run the stop_isa.bat or stop_isa.sh file

13 WebSphere Application Server CE WAS CE console can be accessed using ole/portal/welcome, after starting the tool as mentioned in previous slide. Default username and password : system/manager.

14 Configurations for ISA v5 ISA v5 uses port If you are already using that port, it can be changed from isa_root\var\config\configsubstitutions.properties This location of cases and files can be adjusted using a configuration file located under isa_root\isa.properties Isa_root is the directory where you unzipped the tool. Make sure there are no spaces in the isa_root path.

15 Examples

16 Working with cases To access/manage the cases, click on the cases button. In the sliding popup you can create/delete/manage cases. Before you perform any other task, you must have one case defined. First you select a case and then add files or do problem analysis. Click cases add, to create a new case. Use drop-down button to select the case.

17 Working with files After you select a case, you can add files to it by either using addfiles or drag-ndrop option. Different actions can be performed directly from files tab by right-click on the file. You can use troubleshooting tools directly from the right-click context menu.

18 Problem Analysys I have the verbose GC log and would like to analyze it for any patterns of memory leaks. The steps are : Create a new case for this investigation, using cases button. Import the verbosegc log into the case using files tab. Right click on the imported file problem analysis pattern modeling and analysis tool for java garbage collector [PMAT] submit A pop-up shows the analysis output directory. Click OK Wait for the task to finish You can see the output directory in the files panel. If you click on that, you can see the files in it. Open the HTML to see the analysis results.

19 Output after analysis

20 Cases and files When you are using default configurations, the cases directory will be automatically created under isa_root\isa\cases This location can be adjusted using a configuration file located under isa_root\isa.properties

21 References ISA v5 offline documentation/readme [found under ISA_root/doc] ISA v5 documentation Problem determination tools for ISA v5

22 Contact About Contact Joseph, is a technical consultant for multiple WebSphere products. He has 7 years of experience in administration, troubleshooting and consulting. He has significant experience in architecture, strategy and leadership positions Twitter Facebook

23 Thank You Joseph s WebSphere Library