Job Description Technical Support Assistant

Transcription

1 Date: August 2015 Work Area: Based at: Contract Term: Technical Machynlleth Permanent Hours per week: 38 Responsible to: Senior Engineer Pay Band and Scale: Job Purpose: Band B, 17,995 to 21,519 The is required to support the sales team by specifying appropriate components for systems and troubleshooting technical issues for customers and team pre and post sales Key Accountabilities: Provide technical input to support the sales team. Answer specific queries for customers and potential customers and interpret specific technical requirements to find solutions. Carry out the product due diligence process, including an audit of relevant certification, factory requirements and minimum specifications of all new products. Maintain a good knowledge of the features, specifications and installation of the key products in the product portfolio. Maintain the product database, recording new specifications and discontinued lines, along with the filing of datasheets and database upkeep. Troubleshoot technical issues for customers and team pre and post sales. Assist the Senior Engineer in the preparation of the technical content for proposals and bids and provide support in the assessment of new and evolving products. Support all sales activities by communicating with clients directly for technical specification issues. Maintain competence in PV system design, layout, mounting systems, BOS, DC/AC wiring calculation and inverter sizing. Attend relevant industry training courses to ensure product knowledge is maintained.

2 Job Description Respond to customer enquiries by telephone and . Providing administrative support and assistance to account managers. Manage customer expectation and feedback. Adhere to quality management systems. Undertake general office administration. Person Specification Essential Criteria Skills, Experience and Qualifications Effective team player and leader Communication written and verbal IT Desirable Criteria Skills, Experience and Qualifications IT Ability to troubleshoot, particularly over the telephone. Ability to understand and care about customer requirements. Excellent team working skills - ability to contribute and participate with team activities. Ability to prepare written documents to a very high standard of literacy and presentation. Excellent verbal communication skills - able to communicate complex information and respond to questioning. Good listening skills to capture requirements and characterise issues. Interact appropriately with clients, suppliers, etc. Effective communicator with good telephone manner. Experienced user of Microsoft Word, Excel and Outlook. PV Experience. Engineering or electrical qualifications i.e. BTECH, B.Eng or HNC/D. Knowledge & Experience with Sketch Up.

3 CONFIDENTIAL Please complete this form in black ink or type, for photocopying purposes and return it to Diane Jones, HR & Office Administrator, BayWa r.e. Solar Systems Ltd, Unit 7 Dyfi Eco Park, Machynlleth, Powys, SY20 8AX or to jobs@baywa-re.co.uk Post applied for BRE008 Where did you see the post first advertised? Are you available for interview on the advertised date? PERSONAL DETAILS Forename(s) Surname Home Address Are you required to hold a work permit? Yes No Home phone No Mobile phone No When would you be available to start at BayWa r.e.? EMPLOYMENT HISTORY Present employer (or last employer, if not currently employed) Name and address of employer Job title Present salary Reason for leaving Date of appointment *Date of leaving

4 Please give a brief description of your present duties and responsibilities PREVIOUS EMPLOYMENT (MOST RECENT FIRST) Name and Address of employer From - To Position Held Reason for leaving SELECTION CRITERIA The information you provide in the next section will be used in assessing your application.

5 Please refer to the information provided in your job pack. For each of the essential criteria, please detail the skills, knowledge, experience and personal qualities gained through work or unpaid work that demonstrate you meet the requirements of the job. Skills, experience and qualifications Team working Communication

6 IT & Other

7 REFERENCES Job Description Please give the names and addresses of two referees (one of which must be you present, or most recent, employer). References will only be taken up for successful candidates. Name Position held and relationship Organisation Address Telephone Name Position held and relationship Organisation Address Telephone CRIMINAL CONVICTIONS AND CAUTIONS Have you been convicted by a court of any criminal offence for which you are still subject to a period of rehabilitation under the terms of the Rehabilitation of Offenders Act 1974 Yes No If you have any unspent criminal convictions, or have any criminal proceedings pending against you, then please give full details as a separate document, clearly stating your name and the post title of the post for which you are applying. This document should be either enclosed in an envelope, marked Private and Confidential, and sent to Office Administrator or ed to jobs@baywa-re.co.uk with 'Criminal Conviction Information' detailed in the subject box. I certify that to the best of knowledge that the information given on this form is correct Signature (Considered signed if sent electronically.) Date