ROBERT A. BRYMER

Transcription

1 ROBERT A. BRYMER Dedman School of Hospitality Florida State University College of Business Tallahassee, Florida (FAX) EDUCATION 1980, Psy. D., University of Denver, Psychology 1972, M.B.A., Michigan State University, Hotel, Restaurant, & Institutional Management 1971, B.S.B.A., University of Denver, College of Business, Hotel & Restaurant Management WORK EXPERIENCE Florida State University, College of Business, Dedman School of Hospitality, Present Cecil B. Day Professor of Lodging Management (2000-Present) Director of the Dedman School of Hospitality ( ) Professor and Associate Professor ( ) Awards & Activities *$500,000 grant awarded to develop Business Ethics initiative *Fulbright Distinguished Scholar Award, alternate *Ranked 34th internationally in hospitality research influence and 20th in hospitality research productivity, of an estimated 3000 research authors worldwide, 2006 *The Ritz-Carlton Hotel, Sydney, Australia, research/study international hotel operations, Spring Semester 2000, while on sabbatical from Florida State University *Awarded the Florida State University Seminole Award for outstanding contributions to the University, 1999 *Recognized in Harvard University s Profiles in Business and Management: An International Directory of Scholars and Their Research, 1998 *White House Conference on Travel and Tourism Delegate, Washington, D.C., appointed by the Governor of Florida, Served as the only college professor along with CEO s, President s and other national leaders from hospitality companies and associations. *The Stevenson Fletcher International Hospitality Achievement Award, 2 nd highest in hospitality education worldwide, 1995 *Florida State University Teaching Award, 1995 *Nominated for Teacher/Advisor of the Year several years from 1982-present *The Van Nostrand Reinhold International Hospitality Research Award, 3 rd highest in hospitality education worldwide, 1991 *Certified Hotel Administrator, highest professional certification awarded by the American Hotel & Lodging Association, 1991 *Human Resources Council, American Hotel & Motel Association, Washington, D.C., *Editorial Review Board, Hospitality Research Journal, *Board of Reviewers, The Cornell Quarterly,

2 WORK EXPERIENCE (continued) Florida State University, Present (continued) Courses Ethics and Service Leadership Managerial Behavior in Hospitality Operations Graduate and Undergraduate Managing Service Organizations Graduate and Undergraduate Advanced Hotel Management Lodging Management Strategic Management for Hospitality Operations Introduction to Hospitality & Tourism Management Hospitality Careers Professional Memberships *American Psychological Association *Academy of Management *American Hotel & Lodging Association *Council on Hotel Restaurant and Institutional Education University of Denver, Assistant Professor, College of Business, School of Hotel and Restaurant Management Courses Hospitality Management Principles Hotel Management Hospitality Marketing & Sales Domestic & International Tourism Introduction to Hospitality Management Hotel Management Experience The Ritz-Carlton, Sydney, Australia, as a faculty intern spring semester. Hands-on operations experience in rooms, food & beverage, and quality service systems Westin Hotels, Hyatt Hotels, and Hospitality Management Corporation. Management, supervisory, and training positions in rooms and food & beverage, primary focus on the rooms division. Highest position held was General Manager of three hotel management acquisitions during the management turn-around process. 2

3 PUBLICATIONS Articles Jason Stoner, Pamela Perrewe, and Robert A. Brymer. PA and Nach: Their Relationship with OCB s and DMW. Data collected. Woody Kim and Robert A. Brymer. The Impact of Ethics on Hotel Performance, submitted to The International Journal of Hospitality Management, 2011, under review. Liu, Yongmei, Assistant Professor, College of Business, Illinois State University Melita Prati, Assistant Professor, College of Business, East Carolina University Pamela L. Perrewe, Professor, College of Business, Florida State University Robert A. Brymer. Dispositional differences in emotional regulation, emotional experiences at work, and workrelated outcomes; A two study investigation, Journal of Applied Social Psychology, 2010, 40(6), The study focused on the relationship among individual differences in emotion regulation, employees emotions at work, job performance and satisfaction. Woody Kim Professor, College of Business, Florida State University Robert A. Brymer. The Influence of Ethical Leaders on Manager Satisfaction Hotel Performance, Hospitality, 2009, 16, p Institute of Hospitality Education Research Award 2009 for most significant research contribution. The study discovered relationships between perception of ethical leadership behavior and operational performance. Wilborn, LaChelle, Assistant Professor, College of Business, University of Memphis Robert A. Brymer Raymond S. Schmidgall, Professor, College of Business, Michigan State University Ethical Interpretations and Decisions of Future Hospitality Leaders Gender Differences? Tourism and Hospitality: The Surrey Quarterly Review, 2007, 7, 4. The study measured the differences between men and women, regarding ethical decision making. Hall, Angela T., Assistant Professor, College of Business, University of Texas, San Antonio M. Todd Royle, Assistant Professor, College of Business, Valdosta State University Robert A. Brymer Pamela L. Perrewe, Professor, College of Business, Florida State University Gerald R. Ferris, Eppes Professor, College of Business, Florida State University Wayne A. Hochwarter, Professor, College of Business, Florida State University Relationships Between Felt Accountability as a Stressor and Strain Reactions: The Neutralizing Role of Autonomy Across Two Studies. Journal of Occupational Health Psychology, 2006, vol. 11, pp The article presents two studies on felt accountability, conceptualized as a workplace stressor; study one on the interactions of felt accountability and job autonomy on job tension; and study two extended study one findings by replicating the form of the interactive effects. 3

4 Brymer, Robert A., LaChelle Wilborn, Assistant Professor, College of Business, University of Memphis Raymond S. Schmidgall, Professor, College of Business, Michigan State University Future Global Hospitality Leaders: A Comparison of European and USA Ethics. International Journal of Contemporary Hospitality Management, 2006, vol. 18, no. 7, p Emerald Award Winner for best article. The study presented a comparison of future hospitality leaders in the USA and Europe, and their attitudes on ethics in business. Brymer, Robert A., Lynda March, Manager of Clinical Nutrition, Presbyterian Hospital, Dallas, TX and and formerly Assistant Professor, RHI Department, Texas Tech University Ray Schmidgall, Professor, College of Business, Michigan State University Cultural Influences on Ethical Decisions of Hospitality Students. Tourism and Hospitality Research: The Surrey Quarterly Review, 2005, 5, 4: The study examined how cultural factors played a role in ethical decisions. Zellars, Kelly, Assistant Professor, University of North Carolina, Charlotte Yongmei Liu, Doctoral Student, College of Business, Florida State University Virginia Bratton, Assistant Professor, University of Melbourne, Australia Robert A. Brymer Pamela Perrewe, Professor, College of Business, Florida State University An Examination of the Dysfunctional Consequences on Injustice and Escapist Coping. Journal of Managerial Issues, 2004, XVI; The study examines the relationship among procedural justice, escapist coping, and individuals subsequent affective and cognitive reactions. Brymer, Robert A. A. J. Singh, Assistant Professor, College of Business, Michigan State University The International Hotel Industry in the New Millennium. The FIU Reviw, 2004, 22, 2: The study examines how hotel managers address the top priorities of the hotel industry in the future, as connected with a study at Cornell University. Zivnuska, Suzanne, Christian Kiewitz, Wayne Hochwater, Pamela Perrewe, Kelly Zellars, and Robert A. Brymer. What is Too Much or Too Little? The Curvilinear Effects of Job Tension on Turnover, Intent, Value Attainment, and Job Satisfaction. Journal of Applied Social Psychology, 2002, 32: Bozeman, Dennis, Pamela Perrewe, Wayne Hochwarter, Robert A. Brymer. Organizational Politics, Perceived Control, and Work Outcomes: Boundary Conditions on the Effects of Politics. Journal of Applied Social Psychology, 2001, 31: Susskind, Alex, Robert A. Brymer, and Michele Kacmar. Customer Service Behavioral Intentions and Attitudes: An Examination of Construct Validity and a Path Model. International Journal of Hospitality Management, Volume 19, 2000, pp

5 Susskind, Alex M., Karl P. Borchgrevink, Robert A. Brymer, and K. Michele Kacmar. A Look at Perceived Customer Service Behavior and Attitudes Among Hotel Managers: Supper Functions, Standards for Service, and Service Process Outcomes. Journal of Hospitality and Tourism Research, Volume 24, Number 3, August 2000, pp Bozeman, Dennis P., Pamela L. Perrewe, Wayne A. Hochwarter, and Robert A. Brymer. Organizational Politics, Perceived Control, and Work Outcomes: Boundary Conditions on the Effects of Politics. Accepted by the Journal of Applied Social Psychology, November Kacmar, Michele, Dawn Carlson, and Robert A. Brymer. Antecedents and Consequences of Organizational Commitment: A Comparison of Two Scales. Educational and Psychological Measurement, 1999, Volume 59, Number 6, pp Perrewe, Pamela, Wayne Hochwarter, Gerald Ferris, and Robert A. Brymer. Job Satisfaction- Performance Relationship: The Moderating Effects of Values and Affective Disposition. Journal of Vocational Behavior, 54, 1999, pp Zellars, Kelly, Wayne A. Hochwarter, Pamela L. Perrewe, Angela Miles, and Robert A. Brymer. An Empirical Examination of the Moderating Role of Collective Group Efficacy in Two Organizational Settings. Submitted to Group and Organizational Studies, October Murphy, Jamie, Edward J. Forrest, C. Edward Wotring, and Robert A. Brymer. Hotel Management and Marketing on the Internet: An Analysis of Sites and Features. The Cornell Quarterly, Volume 37, Number 3, June 1996, pp Perrewe, Pamela L., Robert A. Brymer, Lee P. Stepina, and Barbara L. Hassell. A Casual Model Examining the Effects of Age Discrimination of Employee Psychological Reactions and Subsequent Turnover Intentions. International Journal of Hospitality Management, Volume 10, Number 3, 1991, pp Brymer, Robert A. Employee Empowerment: A Guest-Driven Leadership Strategy. The Cornell Quarterly, Volume 32, Number 1, May 1991, pp Brymer, Robert A., Pamela L. Perrewe, and Tony Johns. Managerial Job Stress in the Hotel Industry. International Journal of Hospitality Management, Volume 10, Issue 1, 1991, pp Brymer, Robert A., and David V. Pavesic. Personality Characteristics and Profiles of Hospitality Managers. Hospitality Research Journal. Volume 14, Number 1, 1990, pp Brymer, Robert A., John R. Rousselle and Tony Johns. Academic Research Interests of Hospitality Corporations. Hospitality Research Journal. Volume 14, Number 1, 1990, pp Pavesic, David V., and Robert A. Brymer. Job Satisfaction of Hospitality Managers. The Cornell Quarterly, Vol. 30, No. 4, February 1990, pp Brymer, Robert A. Stress and Your Employees. The Cornell Quarterly. Vol. 22, No. 4, February 1982, pp

6 PUBLICATIONS (continued) Articles (continued) Brymer, Robert A. How to Live with Stress. The Consultant. Vol. XIV, No. 3, July 1981, pp Brymer, Robert A. Stress Management for Management Stress. Spectrum. Vol. IX, No. 2, June 1980, pp. 4-12, reprint. Brymer, Robert A. Stress Management for Management Stress. The Cornell Quarterly. Vol. 20, No. 2, November 1979, pp (This article was recognized as an outstanding article in a readership survey conducted by the publisher.) Brymer, Robert A. Interpersonal Management Relations: A Hospitality Curriculum Oversight. The Journal of Hospitality Education. Vol. 4, No. 1, Summer 1979, pp Brymer, Robert A. Modification of the Teaching Mix: Expansion of Experiential Education. The Journal of Hospitality Education. Vol. 2, No. 2, January 1978, pp Brymer, Robert A. The Trainee s Perspective. The Cornell Quarterly. Vol. 17, No. 4, February 1977, pp Brymer, Robert A. Full House Management. The Asian Hotel Times. Fall 1976, reprint. Brymer, Robert A. Full House Management. The Cornell Quarterly. Vol. 17, No. 2, August 1976, pp Brymer, Robert A. Should You Buy or Lease? Hospitality. Vol. XXX, No. 1, January 1974, p. 71. Brymer, Robert A. How to Lose Your College Graduates. The Cornell Quarterly. Vol. 14, No. 2, August 1973, pp Brymer, Robert A. College Graduates and the Hospitality Industry. Institutions. Vol. 71, No. 2, July 15, 1972, pp Proceedings and Presentations Kim, Woody and Robert A. Brymer. The Effects of Ethical Hospitality Leadership on Manager Job Satisfaction, Commitment, Behavioral Outcomes, and Firm Performance, presented at the European CHRIE Conference, Helsinki, Finland, October Awarded Best Paper by the Institute of Hospitality Education Research for Wilborn, LaChelle, Robert A. Brymer, Raymond Schmidgall. European and US Future Hospitality Leaders: Perspectives on Ethics presented at the European CHRIE Conference, Dubai, UAE, October Blass, Fred and Robert A. Brymer. Knowledge of Organizational Politics in Hotel Management, submitted to the Southern Management Association, Track 3, Human Resource 6

7 PUBLICATIONS (continued) Articles (continued) Management, April Zellars, Kelly, Yongmei Liu, Robert A. Brymer, and Pamela Perrewe. Prompting Me To Quit: Injustice, Escapism, and Affect. Presented at the Southern Association Meetings, Nov Hochwarter, Wayne A., Suzanne Zivnuska, Pamela L. Perrewe, Christian Kiewitz, L. Alanwitt, and Robert A. Brymer. What Is Too Much or Too Little? The Curvilinear Effects of Job Tension on Turnover Intent, Value Attainment, and Job Satisfaction. Presented in the Organizational Behavior Division, Southern Management Association, November Young, Angela, and Robert A. Brymer. The Role of Individual Differences in Referent Selection, Institute for Behavioral and Applied Management, November International Conference. Received Best Paper award at this Conference. Hochwarter, Wayne A., Pamela L. Perrewe, and Robert A. Brymer. The Interactive Effects of Value Attainment, Attitudes, and Moods on Job Performance: An Examination of the VAM Model. Presented at the Society for Industrial and Organizational Psychologists Conference, April International Conference. Kacmar, K. Michele, Dawn S. Carlson, and Robert A. Brymer. A Comparison of Two Organizational Commitment Scales. Society of Industrial & Organizational Psychologists Conference, April International Conference. Perrewe, Pamela L., Wayne A. Hochwarter, Dennis P. Bozeman and Robert A. Brymer. Organizational Politics, Perceived Control, and Self-Efficacy. Academy of Management Conference, April International Conference. 7

8 Pavesic, David V., and Robert A. Brymer. Hotel Management Career Satisfaction: Executive Committee Perspectives. Council on Hotel, Restaurant and Institutional Education Conference, July International Conference. Brymer, Robert A., and David V. Pavesic. Myers-Briggs Type Indicator and Hospitality Managers. Council on Hotel, Restaurant and Institutional Education Conference, July International Conference. Pavesic, David V., and Robert A. Brymer. Industry Attrition/Retention of Hospitality Managers. Hospitality Research Journal Proceedings, Volume 13, Number 3, 1989, pp International Conference. Brymer, Robert A. Managing Tensions in Hospitality Operations. Atlantic Provinces Restaurant, Hotel, Motel and Foodservices Exposition Association Conference, Moncton, Nova Scotia, Canada, International Conference. Brymer, Robert A. Management Growth and Development. Hosta Hotel School, Leysin, Switzerland, International Conference. Brymer, Robert A. The Pressure Cooker of Restaurant Operations. Florida Hospitality Education Program, Miami, Florida, State Conference. Brymer, Robert A. Managing Sales Pressures. Sales and Marketing Executives Association Meeting, Tallahassee, Florida, Regional Conference. Rousselle, John R., and Robert A. Brymer. Research Demand in the Hospitality Industry. Hospitality Education and Research Journal Proceedings, Fall 1986, pp International Conference. Pavesic, David V., and Robert A. Brymer. Recruitment and Retention Factors for the Hospitality Professorate. Hospitality Education and Research Journal Proceedings, Fall 1986, pp International Conference. Rousselle, John R., and Robert A. Brymer. Research Needs of the Hospitality Industry. Hospitality Education and Research Journal Proceedings, Fall 1984, pp International Conference. Brymer, Robert A. Stress Management in Club Management. Southeastern Regional Club Manager s Association Conference, Tallahassee, Florida, Regional Conference. Brymer, Robert A. Understanding the Role of Foodservice Operators. National Association of Foodservice Manufacturers Meeting, Tallahassee, Florida, Regional Conference. 8

9 PUBLICATIONS (continued) Proceedings and Presentations (continued) Book Chairperson of two Panel Discussions at the Thirty-Sixth Annual Council on Hotel, Restaurant and Institutional Education Conference, Montreal, Canada, International Conference. Effective Employee-Employer Communication Skills, a research paper and panel discussion presented at the 35th Rocky Mountain Hospitality Convention and Educational Exposition, Regional Conference. Brymer, Robert A. How to Survive the Pressure Cooker of Restaurant Operations. Florida Restaurant Association Annual Convention, Miami, Florida, State Conference. Brymer, Robert A. Managing Stress in Hotel Operations. Sixty-Fifth Annual International Hotel/Motel and Restaurant Show, New York City, New York, International Conference. Chairperson for a Panel Discussion at the Thirty-Fifth Annual Council on Hotel, Restaurant and Institutional Education Conference, Dearborn, Michigan, International Conference. Brymer, Robert A. The Stress Cycle. Motel Brokers Association of America National Convention, Denver, Colorado, National Conference. Brymer, Robert A. Management Stress: Its Problems and Solutions. National Association of Catering Executives National Convention, Denver, Colorado, National Conference. Operations Analysis and Economic Feasibility for the Housing Authority, City and County of Denver for a housing facility to serve the elderly, Local Conference. Incorporating Stress Management into the Hospitality Curriculum, a research paper presented to the Thirty-Fourth Annual Council on Hotel, Restaurant and Institutional Education Conference, New Orleans, Louisiana, International Conference. Brymer, Robert A. Room Occupancy Optimation. Hyatt Hotels Corporation, Southwestern Regional Meeting, Los Angeles, California, Regional Conference. Brymer, Robert A. and Kathryn Hashimoto. Hospitality & Tourism. Dubuque, Iowa: Kendall/Hunt Publishing Company, 13 th edition 2008, 14 th edition Monographs Brymer, Robert A. Employee Empowerment in the Hotel Industry, 1994, pp Brymer, Robert A., and Florence Berger. Interpersonal Dimension of Service, 1987, pp Brymer, Robert A. Stress and Hospitality Operations, 1985, pp

10 SERVICE Dedman School of Hospitality Assisted the Department Chairman in forging industry contacts and developing relationships for $2 million in fund raising to help build the new departmental facilities. Director, Professional Golf Management, created and developed course concentration; developed relationship with the PGA of America, , awarded PGA accreditation in August Have personally invited and hosted the visits of more than 250 top hospitality industry executives Created, organized, and implemented successful Interviewing Workshop and mock interviews for all graduating seniors since The department has had a near 100% job placement record. Created, organized, and implemented successful departmental Career Day. Original proposal included program format, setup, marketing, student involvement and implementation. Created, organized, and implemented Resume Book for all graduating seniors and posting of graduating seniors resumes on departmental web site. We were the first Hospitality School nationally to post graduating seniors resumes on our web site. Have personally been responsible for many hospitality companies interviewing at Florida State University, including Ritz-Carlton Hotels, Sheraton Hotels, Radisson Hotels, Hyatt Hotels, Interstate Hotels, Westin Hotels, South Seas Plantation, Doubletree Hotels, Carnival Hotels & Resorts, Sandestin Resort, and others. Chairman of two Curriculum Committees that implemented major departmental curriculum revisions (course content, titles and numbers) and departmental name change, 1983 and Founded, developed, and serve as Faculty Advisor to Eta Sigma Delta International honorary Society Student Organization, present. Fund raising efforts totaling over $40,000 Planned and organized several student industry field trips, including New York City, Hilton Head Island, Atlanta, Orlando, New Orleans, and others Founded, developed, and served as Faculty Advisor to Resort and Club Management Student Organization, Supervised grant proposals yielding over $5,000 in funds from CMAA Planned and organized several student industry field trips, including CMAA Conference in Las Vegas, Atlanta, and Honolulu Researched, wrote, and developed three new departmental promotional brochures at a cost savings of more than $10,000. Created and developed course concentration in Senior Services Management, including courses, inter-university coordination and implementation. 10

11 SERVICE (continued) Dedman School of Hospitality (continued) Created and developed course concentration in Resort and Club Management, including courses, inter-university coordination and implementation. Created, organized, and developed a Management Shadowing Program for students. Planned, organized, and developed first annual national FSU Alumni reception for the department held at the National Restaurant Show, Chicago, Illinois. Prepared a 20 page detailed manual on this event. Professional Appointments Human Resources Council, American Hotel and Motel Association, New York, New York, Editorial Review Board, Hospitality Research Journal, Council on Hotel, Restaurant and Institutional Education, Washington, D.C., Hotel and Restaurant Management Committee, Department of Education, State of Florida, Tallahassee, Florida, Nominating Committee, Council on Hotel, Restaurant and Institutional Education, Washington, D.C., Management Training Specialist, National Restaurant Association, Washington, D.C., Chairperson, Professionalism Committee, Council on Hotel, Restaurant and Institutional Education, University Park, Pennsylvania, Board of Directors, Council on Hotel, Restaurant and Institutional Education, University Park, Pennsylvania, Editorial Review Board, The Journal of Hospitality Education, Council on Hotel, Restaurant and Institutional Education, University Park, Pennsylvania, Chairman of the No-Show Study Committee, Travel Industry Conference on Overbooking, New York, New York, Recipient of the Heinz Graduate Degree Fellowship, National Institute for the Foodservice Industry, Chicago, Illinois,

12 SERVICE (continued) Non-Funded Service Activities Presented more than 200 management seminars for major hospitality corporations and associations, nationally and internationally, 1980-present. Management Personality Assessment and Profile, an analysis of the management style of general managers and corporate executives in The Ritz-Carlton Hotel Company, Compensation Management and Hourly Employees, a management consultation with the Hyatt Regency Grand Cypress Hotel, Orlando, Florida, Personnel Management consultations and seminars for the Hyatt Regency Grand Cypress Hotel, Orlando, Florida, Market analysis and consultation for the Rodeway Inn, Orlando, Florida, Operations analysis and consultation to Chiles Communications, Inc., on The Governor s Inn, Tallahassee, Florida, Secured (with Robert K. Webb) a Florida State University President s Club Membership ($10,000 contribution) from Days Inn, Inc., Atlanta, Georgia, Operations and Marketing Analysis, a management consultation with Understanding Media, Inc., for the Inn at West Vail, Communication Skills and Interviewing Techniques, a professional seminar presented to counseling staff of Emily Griffith Opportunity School, Denver, Colorado, Employee Stress, a consultation with Good Earth Restaurants, Denver, Colorado, Operations Analysis and Management Search for the Holland House Hotel and Restaurant, Golden, Colorado, Stress Management, a professional seminar presented to the clinical staff of the Park East Comprehensive Community Mental Health Center, Denver, Colorado, Market Analysis and Implementations Strategy Proposal in cooperation with Harman, O Donnell & Henninger Assoc., Inc., for a major Hotel-Conference facility complex in Arvada, Colorado, Stress Management, a three-month professional workshop presented to the Fitzsimmons Army Medical Staff, Denver, Colorado, Operations and Marketing Analysis for Ferdinand s Restaurants, Denver, Colorado, Operations Analysis and Feasibility Study on a motel with restaurant for a prospective purchaser in Grand Junction, Colorado,

13 SERVICE (continued) University Committees: Florida State University College of Business Undergraduate Curriculum Committee, College of Business Promotion & Tenure Committee, College of Business, Executive Committee, Chairman, College of Business Ethics Roundtable, College of Business Library Committee, College of Business Promotion & Tenure Committee, College of Business Library Committee, Chairman, College of Business Blue Ribbon Committee, Florida State University Faculty Senate, Alternate, COFERS Review Committee, College of Business, Scholarship Committee, Chairman, Grant Selection Committee, School of Hospitality, Chairman, Sustained Performance Evaluation Committee, School of Hospitality, Chairman, Chairman Review Committee, School of Hospitality, College of Business, 50 th Anniversary Committee, College of Business, Professional Development Committee, Department of Hospitality Administration, Chairman of Journal Ranking Committee, Department of Hospitality Administration, Chairman of Faculty Peer Review Committee, Department of Hospitality Administration, Teaching Incentive Program Committee, College of Business, Undergraduate Curriculum Revision Task Force, College of Business, Policy and Curriculum Committee, and College of Business, Teaching Incentive Program Review Committee,

14 College of Business, Promotion and Tenure Committee, College of Business, Summer Research Grant Committee, , College of Business, Scholarship Committee, , College of Business, Multinational Issues Committee, College of Business, Library Committee, SERVICE (continued) University Committees: Florida State University (continued) College of Business, Promotion and Tenure Committee, and College of Business, Teaching and Advising Awards Committee, Florida State University, Vice President s Council for Research and Creativity, Department of Hospitality Administration, Career Days Director, President s University Task Force #2 - Relationship Between the Alumni and Faculty Based on the Historical Tradition of FSU, College of Business, Advisory Board for Association Management Program, Eta Sigma Delta International Hospitality Honorary Society Task Force, University Park, Pennsylvania, Chairman, Department of Hospitality Administration, Chairperson Search Committee, Department of Hospitality Administration, Master of Business Administration Study, Department of Hospitality Administration, Resort and Club Management Study, Coordinator, Department of Hospitality Administration, Interviewing Workshop, 1983-present. Florida State University, Director of Placement Search Committee, Chairperson, Department of Hospitality Administration, Curriculum Committee, Department of Hospitality Administration, Scholarship Committee, College of Business, Undergraduate Policy and Curriculum Committee, Common Course Numbering Task Force,

15 University Committees: University of Denver College of Business Administration, Faculty Advisory Committee, School of Hotel and Restaurant Management, Major Specialty Selection Committee, School of Hotel and Restaurant Management, Marketing Specialty Committee, School of Hotel and Restaurant Management, Faculty Advisor to Hotel Sales Management Association Local Student Chapter, College of Business Administration, Academic Review Performance Committee, College of Business Administration, Appeals Committee, College of Business Administration, Core Curriculum Committee, University of Denver, Academic Services Center Advisory Board of Directors, College of Business Administration, Graduate School Name Selection Committee, School of Hotel and Restaurant Management, Curriculum Design Committee, School of Hotel and Restaurant Management, Tourism and Travel Management Curriculum Committee, School of Hotel and Restaurant Management, Scholarship Selection Committee, College of Business Administration, Associate Dean Search Committee, College of Business Administration, Dean s Advisory Committee, Funded Service Activities 1975-Present Served as a consultant and/or management training specialist to many hospitality organizations, including, but not limited to, the following organizations: Ritz-Carlton Hotel Company Four Seasons Hotels Walt Disney World Company Starwood Hotels and Resorts Marriott Hotels and Resorts Hyatt Hotels and Resorts Renaissance Hotels International National Restaurant Association American Hotel & Lodging Association 15

16 Inter-Continental Hotels Hilton Hotels Corporation Fairmont Hotels Corporation Radisson Hotels Corporation 16