Gear Up for Mobile App Enablement

Transcription

1 Travel, Transportation & Logistics Gear Up for Mobile App Enablement White Paper December 2014

2 Head of Technology & Governance, JP Norman reviews the transport industry and analyses the impact of how mobility is affecting the use of technology in the sector. Plus, JP reveals the current trends and disproportionate threats surrounding security. Amicus ITS: Travel, Transportation & Logistics Gear Up for Mobile App Enablement 02

3 Demand for Mobile Applications growing With its widely dispersed and inherently mobile workforce, there is a growing demand in the transport and logistics sector for mobile applications to ensure a more productive and efficient workforce. Customer and consumer expectations of faster, more flexible deliveries at the lowest possible cost are forcing transport and logistics firms to compete intensively for survival. However, transport providers have an opportunity to differentiate their services by investing in the latest mobile technologies. These technologies have and will continue to play a key role as they impact on many of the mission-critical applications on which the industry relies, such as workforce, material and operations management. THE POWER OF MOBILE CAN BE LEVERAGED TO DRIVE IMPROVEMENTS IN MULTIPLE WAYS, INCLUDING: Increased workforce productivity and improved maintenance, reliability and performance Using mobile apps, for example, to inspect and verify transport equipment and infrastructure, information can be fed back to a central database, transforming maintenance processes and driving productivity improvements. Cloud technologies can dramatically simplify security, storage, and data syncing. Increased ridership and freight volumes, and new revenue streams Mobile apps can be used to provide consumers with real-time status updates and self-service functionality. The promise of passenger engagement via mobile apps offers unprecedented opportunities. SOME OF THE OTHER ADVANTAGES OF EMPLOYING MOBILE TECHNOLOGIES INCLUDE: Reducing overall operational costs Enhancing competitive differentiation through value-added services Enhancing the ability to predict and mitigate incidents, failures and delays Harnessing consumer mobile devices to engage travellers in new ways with their transportation provider The ability to make decisions in real time and respond instantly to changing market, demand and supply conditions Improving partner collaboration, offering expanded services, and refining customer care Some of the more compelling existing uses of mobile technology in the transport and logistics industry include fleet optimisation (the management of the fleets, drivers and shipments), mobile check-in and ticketing, field service, asset management and pick-up and delivery services. The continued explosion of Bring Your Own Device (BYOD) and cloud-enabled solutions have become a prompt for many organisations to evaluate how to leverage effective mobile solutions within their operations. Enhanced security and workforce safety Location-based mobile data allows the back office to monitor workers, while information sharing and allowing collaboration between engineers can accelerate repairs and resumption of service. Amicus ITS: Travel, Transportation & Logistics Gear Up for Mobile App Enablement 03

4 Security focus The current trend for security incidents in the transportation industry indicates three main areas that makes up 55% of the attack patterns. These are Cyber-espionage, Insider misuse and Web App attacks. Cyber-espionage This accounted for 24% of the transportation incidents. These attacks are linked, in the main to -related espionage attempts, which is uniquely higher in the transport sector than the cross-industry average of 1%. 24% 1. Patch promptly 2. Use Anti-Virus and keep up to date 3. Train users 4. Keep good logs Insider misuse This accounted for 16% of incidents suffered by transportation organisations. This covers situations such as when employees, exemployees, contractors and partners with access rights use their privileges to access data, either in person or over the network. Most incidents are digital rather than paper and with the right credentials it is easy to copy files to a USB drive. 16% 1. Know your data 2. Review user accounts 3. Watch data exit and enter points 4. Publish anonymised results Web application attacks 15% of incidents affecting transportation organizations are web application attacks. This pattern covers any incident in which attackers use stolen credentials or exploit vulnerabilities in web applications. Technically web application attacks are difficult to defend against, as attackers have a huge variety and combination of techniques available to breach systems. 15% 1. Use two-factor authentication 2. Consider switching to a static CMS (instead of executing code to generate content for every request pre-generate pages) 3. Enforce lockout policies Original source: Travel, Transportation & Logistics Gear Up for Mobile App Enablement Report distributed by FEEDHENRY, February 2014 Amicus ITS: Travel, Transportation & Logistics Gear Up for Mobile App Enablement 04

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