Community Recovery and Business Continuity Planning: A Community Resilience Lesson from the Memphis/Shelby County Urban Area

Transcription

1 Community Recovery and Business Continuity Planning: A Community Resilience Lesson from the Memphis/Shelby County Urban Area Mr. Richard Bowker Memphis Light, Gas and Water CARRI Partner Community Forum April 28, 2009 Mid-South Chapter

2 The Local Perspective Hurricane Elvis in 2003 (82%) of Customers without Utilities Telecommunications failures affecting distribution system s functionality Wide spread damage to multiple division facilities Damage costs in Shelby County exceeded $525M MLGW damage cost $32M CARRI Community Forum April 28, 2009

3 Hurricane Elvis CARRI Community Forum April 28, 2009

4 Total Impact of Storm 2003 Tuesday July 22, 2003

5 Responding, Restoring, Rebuilding 400, , , , , , ,000 50,000 0 #Customers Off Typical Storm 8/5 8/4 8/3 8/2 8/1 7/31 7/30 7/29 7/28 7/27 7/26 7/25 7/24 7/23 7/22

6 Operational Assessment Summary - Positives Safety Averted Water Crisis Followed Plan No Transmission Damage No political issues Worked as a Team Goal Focused Logistics CARRI Community Forum April 28, 2009

7 Emergency Response Plan Improvements Added ERP Coordinator position Utilize a Broader Contract Base for External Resources Outside TVA Region Outside New Madrid seismic zone Restoration Priorities Added nursing homes and facilities for the common good of the community such as key commerce and Media outlets Moved Crisis Team s to a Hierarchical Organization with defined accountabilities.

8 Emergency Response Plan Improvements (cont.) Communications Corporate Outage Map Business Adopted NIMS compliance Increased community awareness of restoration processes Developed a model to estimate outage duration based on number of customers out and/or circuits out. Adopted Level Concept to get resources in quicker

9 Level Concept - Electric Severity Level I II Circuit Outages 15+ and partial circuits 30+ and partial circuits Customers Affected # Resources to Fix Tree Trimming Line personnel 15-25,000 In House (200) In House (200) 25-60,000 In House (200) III ,000 In House + 75 IV ,000 In House V ,000 In House In House and EO + CS All In House and 150 outside All In House and 400 outside All In House and 750 outside # Resources to Assess (2 days max) In House Engineers, URD Linemen, CS, TS, TSCS In House Engineers, URD Linemen, CS, TS, TSCS Expected Duration hours hours hours 5-7 days 7-9 days

10 The Local Perspective Continued growth and development in effective contingency and business resumption planning since Hurricane Elvis in 2003 The Mid-South Association of Contingency Planners was formed in June, 2004 as a local chapter of ACP. Starting with approximately 20 members, the group has more than tripled in size and attracted members from a wide variety of companies and governmental entities in the Mid-South area.

11 The Local Perspective (cont.) Increased participation and collaboration of common planning needs and potential recovery response solutions through both local and national alliances MSACP monthly meetings Open for Business Product Acquisition MemphisFirst and InfraGard quarterly meetings Partners in Preparedness Annual Conference Emergency Planning and Incident Conference State Catastrophic Planning Workshop Earthquake Awareness Week WKNO Broadcast

12 The Local Perspective (cont.) Improved EMA and EOC operations Increase in drills and exercises Increased participation with business community COOP & COG training NIMS & ICS CARRI Community Forum April 28, 2009

13 Involved Organizations American Red Cross Assisi Foundation Center for Earthquake Research (CERI) Central United States Earthquake Consortium (CUSEC) Community and Regional Resiliency Initiative (CARRI) Emergency Management Agency (EMA) Fire and Police InfraGard CARRI Community Forum April 28, 2009

14 Involved Organizations (cont.) Local Emergency Preparedness Committee (LEPC) Local and Regional Chambers of Commerce MemphisFirst Mid-America Earthquake Center (MAE) Mid-South Association of Contingency Planners Red Cross Shelby County Office of Preparedness (DHS) Urban Area Security Initiative West Tennessee Seismic Safety Commission

15 The Future Perspective Enhanced Support from Transportation Industry and TDOT Increased Awareness of Transportation Strengths and Weaknesses Coordination and collaboration through a central entity Increased education and awareness Reduce Overlap CARRI Community Forum April 28, 2009