WHITE PAPER. Microsoft Office 365 for the Enterprise: How to Strengthen Security, Compliance and Control. Published March 2014

Size: px
Start display at page:

Download "WHITE PAPER. Microsoft Office 365 for the Enterprise: How to Strengthen Security, Compliance and Control. Published March 2014"

Transcription

1 WHITE PAPER An Osterman Research White Paper Published March 2014 Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn USA Tel: Fax: twitter.cm/msterman

2 EXECUTIVE SUMMARY Micrsft Office 365 is a rbust set f and cllabratin tls that is ffered in a number f cnfiguratins with varying levels f features and functins. Office 365 represents Micrsft s latest and arguably, mst successful venture int the clud services space in the 13+ years that the cmpany has ffered hsted services. KEY TAKEAWAY Despite the range f functinality ffered in Office 365, like any clud-based ffering it cannt be all things t all custmers. There are sme missing features in Office 365 that will prmpt sme custmers t cnsider the use f third-party, clud-based r n-premises tls t enhance Office 365 s native capabilities. Specifically, we believe that these third party enhancements will be fcused primarily n the security, archiving and encryptin capabilities available with Office 365. That is nt t say that Micrsft has nt addressed these capabilities, but many third parties prvide mre granular r mre capable services than Micrsft has ffered in Office 365. Osterman Research believes that the third-party market fr clud-based and n-premises capabilities designed t supplement r replace specific Office 365 features and functins will grw at a healthy pace alng with the market fr Office 365. AN IMPORTANT NOTE The purpse f this white paper is nt t dismiss Office 365, its features and functins, r Micrsft itself. On the cntrary, we believe that Office 365 prvides a useful set f features and functins that will be well received by many rganizatins. Hwever, ur gal is t be as fair and balanced as pssible in discussing bth the advantages and disadvantages f Office 365. As with any clud-based service, there are limitatins in Office 365 that can be managed mre apprpriately thrugh the use f third party services. Any limitatins discussed here are nt limited t Office 365, but can be said fr any clud-based slutin. ABOUT THIS WHITE PAPER This white paper discusses the Office 365 envirnment, its applicability fr rganizatins f all sizes, and the third party capabilities that Office 365 custmers shuld cnsider t supplement the platfrm. This dcument als prvides a brief verview f its spnsr TrustSphere and the cmpany s relevant fferings. KEY FEATURES AND FUNCTIONS OF OFFICE 365 Office 365 represents Micrsft s newest fray (in quite a lng line f them) int the clud-based and cllabratin space. The platfrm is a grup f clud-based fferings that includes Exchange Online (mst accunts ffer 50-gigabyte mailbxes), SharePint Online, Lync Online, and desktp and Web-based versins f Micrsft s prductivity applicatins. The varius cmpnents and fferings in Office 365 are shwn in Figure 1. Office 365 represents Micrsft s newest fray (in quite a lng line f them) int the clud-based and cllabratin space. Figure 1 Versins and Csts fr Office 365 (US pricing) Versin Includes $/User/ Mnth Office 365 Small , nline cnferencing, public Web Business site, file share, Office Web apps $5.00 Office 365 Small Same as abve plus desktp versins f Business Premium all Office applicatins $12.50 Office 365 Midsize Same as abve plus Active Directry Business integratin $15.00 Exchange Online Plan 1 , Active Directry integratin $ Osterman Research, Inc. 1

3 Figure 1 (cncluded) Versins and Csts fr Office 365 (US pricing) Versin Office 365 Enterprise E1 Office 365 Enterprise E3 Office 365 Enterprise E4 Surce: Micrsft Includes Same as abve plus file sharing, nline cnferencing, enterprise scial, Office Web apps Same as abve plus desktp versins f all Office applicatins, ediscvery Center Same as abve plus Yammer Enterprise, ther features $/User/ Mnth $8.00 $20.00 $22.00 Organizatins are migrating t Office 365 because f its advantages, which generally apply t clud-based and cllabratin systems: Lwer and mre predictable csts f wnership Faster deplyment f new services The ability t upgrade r dwngrade capabilities quickly and easily The ability t free IT staff fr ther tasks The ability t add new capabilities that wuld require either the additin f new staff members r access t expertise that is nt readily available internally GROWING USE OF OFFICE 365 Office 365 grwth has been quite rbust: Micrsft reached ne millin Office 365 Hme Premium subscribers in May 2013 i, tw millin by Octber 2013 ii and 3.5 millin by early 2014 iii. Micrsft claims that mre than ne millin US gvernment emplyees use Office 365 iv. Micrsft estimates that mre than 15% f its Exchange installed base is nw using Office 365 v. Mst rganizatins plan t migrate sme r all f their users t Office 365 in the near- t midterm. In 2014/Q2, Micrsft reprted that it mre than dubled its cmmercial clud services revenue vi. As shwn in Figure 2, the Osterman Research survey cnducted fr this white paper fund that mst rganizatins plan t migrate sme r all f their users t Office 365 in the near- t mid-term Osterman Research, Inc. 2

4 Figure 2 Organizatin s Plans fr Migrating t Office 365 Amng rganizatins that are cnsidering a migratin t Office 365 Surce: Osterman Research, Inc. OFFICE 365 CAN BE USED IN REGULATED ENVIRONMENTS Althugh Micrsft has been prviding clud-based fr a number f years, the current versins f their clud fferings are quite rbust and ffer a number f enterprise-grade features and functins. In additin, Micrsft has made Office 365 cmpliant with a number f imprtant standards and ther requirements as verified by varius third parties vii, further enhancing its ptential fr use by enterprise custmers: The Federal Infrmatin Security Management Act (FISMA) Business Assciate Agreements under the Health Insurance Prtability and Accuntability Act (HIPAA) The Gramm-Leach-Bliley Act (GLBA) The Family Educatinal Rights and Privacy Act (FERPA) Micrsft has made Office 365 cmpliant with a number f imprtant standards and ther requirements as verified by varius third parties. Title 21 CFR Part 11 f the Cde f Federal Regulatins The Federal Infrmatin Prcessing Standard (FIPS) Trusted Internet Cnnectins (TIC) Internatinal Organizatin fr Standardizatin (ISO) Eurpean Unin (EU) Safe Harbr and Data Prtectin Directive Mdel Clauses The result is that Office 365 may be used in regulated envirnments, such as healthcare, gvernment and als in the Eurpean Unin. Micrsft als benefits frm supprt fr a hybrid mdel given that it has a cmmanding market share fr desktp prductivity applicatins and its dminance in the business market thrugh Exchange. This gives Micrsft an advantage that many cmpetitrs cannt enjy Osterman Research, Inc. 3

5 WHAT ARE THE DRAWBACKS OF OFFICE 365? Althugh there are a number f advantages assciated with using Office 365, there are sme limitatins abut which decisin makers shuld be aware: ARCHIVING LIMITATIONS Migratin t Office 365 has been prblematic fr sme rganizatins, particularly thse that want t maintain a hybrid deplyment f n-premises and cludbased users. Micrsft s In-Place Archive (frmerly knwn as the Persnal Archive) is a secndary mailbx that can be deplyed n the same r a different server frm a user s primary mailbx. The In-Place Archive r retentin plicies require either an Exchange Server accunt r an Exchange Online accunt tgether with an Exchange Server Enterprise Client Access License and nly certain Outlk licenses. In additin, sme Outlk versins are nt supprted viii. The archiving functinality in Office 365 has sme additinal limitatins, including lack f supprt fr Exchange Online archiving with Outlk 2011 under Mac OS X ix, as well as lack f supprt fr accessing archived s via Andrid and iphne devices. Accrding t Micrsft, Yu can't designate an Office 365 mailbx as a jurnaling mailbx fr n-premises mailbxes. If yu re running a hybrid deplyment with yur mailbxes split between n-premises servers and Office 365, yu can designate an n-premises mailbx as the jurnaling mailbx fr yur Office 365 and n-premises mailbxes. x Sme versins f Office 365 d nt archive instant messaging cntent, cnference cntent, r cntent frm applicatin-sharing r desktp-sharing sessins xi. Sme versins f standalne Lync Online plans d nt prvide instant message and file filtering, instant message cntent archiving, r cnference cntent archiving xii. SharePint Online ffers ediscvery, cmpliance with varius regulatry bligatins and ther capabilities, but it des nt archive cntent. Because f the grwing prprtin f cntent that is stred in SharePint within the rganizatins that have deplyed it, the ability t archive SharePint cntent is essential. End user search capabilities in sme versins f Office 365 are smewhat mre limited than they are with many cmpeting clud-based and n-premises archiving slutins. Migratin t Office 365 has been prblematic fr sme rganizatins, particularly thse that want t maintain a hybrid deplyment. Office 365 includes n native surveillance features that allw mnitring r sampling f cmmunicatins. This is an imprtant capability fr highly regulated firms, such as brker-dealers that must sample cmmunicatins per FINRA Regulatry Ntice xiii. Fr rganizatins that need t jurnal cntent int Office 365 such as Salesfrce Chatter cntent, instant media, scial psts, etc. a third party archiving slutin will be required, since jurnaling within Office 365 des nt supprt imprt f external, nn-lync cntent. RETENTION LIMITATIONS Only Office 365 Plans E3 and E4 include the ability t search acrss Exchange mailbxes and SharePint sites, Infrmatin Rights Management, archiving, litigatin hld capabilities and unlimited strage xiv. The maximum size f the arbitratin mailbx is ten gigabytes xv Osterman Research, Inc. 4

6 Items in the Office 365 Deleted Items and Junk flders can be retained fr a maximum f 30 days xvi. DATA LOCATION LIMITATIONS Micrsft stres Office 365 custmer data in a number f different cuntries based n the lcatin f the custmer xvii. Mrever, Micrsft can mve custmer data withut ntice and will nt guarantee exactly where a custmer s data will be stred. Fr example: Gvernment custmers in the United States: primary data and backup centers are lcated in the United States. Nrth American custmers: primary data centers are lcated in the United States. Mst EMEA custmers: primary data centers fr Office 365 are in Ireland and the Netherlands; Lync Online custmers prvisined befre Octber 2011 may be hsted frm a US data center. Asia Pacific custmers: the primary data centers fr Office 365 data are in Singapre and Hng Kng, but a data center in Ireland is used fr Active Directry and Glbal Address Bk data. Lync Online and Online Prtal data are served frm a US data center. Suth American custmers (except Brazil): primary data centers are lcated in the United States. Brazilian custmers: the primary data center fr SharePint Online is in Brazil; fr Exchange Online custmers after Octber 30, 2011, a Brazilian and US data are used interchangeably as the primary data centers; fr Exchange Online custmer prvisined befre Octber 30, 2011, the primary data center is in the United States. Micrsft ntes that it will nt prvide ntice when custmer data is transferred t a new cuntry and that the requirements f prviding the services may mean that sme data is mved t r accessed by Micrsft persnnel r subcntractrs utside the primary strage regin. Office 365 and Micrsft Dynamics CRM Online data centers are lcated wrldwide and stre data based n the lcatin f its custmers: Office 365 des nt directly supprt the deplyment f redundant spam filters in parallel with Office 365 s built-in spam prtectin. Nrth American and Suth American custmers: US data centers Brazilian custmers: US and Brazilian data centers Eurpean Unin custmers: US, Irish and Dutch data centers Asia-Pacific custmers: US, Singapre and Hng Kng data centers SECURITY LIMITATIONS All Office 365 plans ffer administratr management f the spam quarantine, but sme plans allw this nly via direct access t the Exchange Admin Center management interface xviii. Office 365 des nt directly supprt the deplyment f redundant spam filters in parallel with Office 365 s built-in spam prtectin. Instant messaging and file filtering are nt available with any Office 365 plans xix. Office 365 des nt ffer mre advanced and targeted threat prtectin techniques, such as real-time link fllwing that emulates the cntents fr malware, in additin t reputatin checks. Office 365 des nt supprt taking an actin n an cntaining a link strictly based ff the URL reputatin alne Osterman Research, Inc. 5

7 Office 365 des nt help users n mbile devices determine whether a link in an is safe t click n. MOBILITY LIMITATIONS BlackBerry Enterprise Server (BES) is nt supprted by Micrsft in Office 365, althugh BlackBerry Business Clud Services supprts Office 365 xx. Despite declining supprt fr BES in sme rganizatins, this is a serius prblem fr rganizatins that still have many BlackBerry users (and there are still many f them ut there). Office 365 will wipe nly thse mbile devices that are managed using ActiveSync. Office n Demand, a key feature f Office 365 that permits temprary Office client t be installed n any Windws 7/8 PC, is nt supprted n the ipad, the mst cmmnly deplyed tablet cmputer in the wrkplace. MAILBOX LIMITATIONS Inactive mailbxes (i.e., deleted mailbxes) can have their cntents held indefinitely if an In-Place Hld is exercised befre the mailbx is autmatically deleted. The cntents f a deleted mailbx can be recvered fr 30 days after deletin, but bth the mailbx and its cntents will nt be recverable after 30 days if the hld is nt activated xxi. Micrsft prvides shared mailbxes in Office 365 at n charge, but they cannt be larger than 10 gigabytes and can be created nly with Remte PwerShell. Add t this the fact that a shared mailbx cannt be accessed by users f an Exchange Online Kisk license and cannt archive s frm individual users xxii. OS AND APPPLICATION VERSION LIMITATIONS The minimum supprted versins f Outlk clients that can be used are Outlk 2013, 2010 and 2007 (with sme limitatins in functinality) fr Windws; and Outlk 2011 fr Mac xxiii. Interestingly, Micrsft indicates that Office 365 als supprts Outlk 2008 fr Mac, althugh Office 2008 fr Mac included nly Enturage. Office 365 des nt prvide specific cntrl ver when users will be upgraded nly Micrsft determines when upgrades ccur. Office 365 supprt fr Windws XP/SP3 and Vista SP2 ended n December 31, 2013 xxiv. OTHER LIMITATIONS Office 365 des nt prvide specific cntrl ver when users will be upgraded nly Micrsft determines when upgrades ccur xxv. While single sign-n is supprted in Office 365, it is supprted nly with Active Directry Federatin Services 2.0 xxvi. Backup and recvery f custmer data are cntrlled slely by Micrsft. With an Exchange Server n-premises, admins can access lg files using simple scripting, a feature nt pssible in Office 365. Althugh Office 365 prpses a utility-based mdel fr licensing, autmatic plan assignment r re-assignment as a user changes rles is nt available thrugh DirSync/ADFS, as is als the case fr true single sign-n capability. Clud-based, third party slutins can help t fill this gap Osterman Research, Inc. 6

8 IMPROVING SECURITY IN OFFICE 365 Micrsft prvides a number f security capabilities in Office 365: anti-virus and antispam filtering; physical access cntrls that using multiple authenticatin schemes at its data centers that are managed by Micrsft Glbal Fundatin Services; and emplyee access that is restricted by jb functin; amng ther capabilities. Hwever, there are sme security limitatins that decisin makers shuld take int accunt as they cnsider a migratin t Office 365. These include: The use f a multi-tenant architecture Office 365 emplys a multi-tenant architecture, dictating that multiple custmers envirnments run n the same servers. While this can prvide a secure management envirnment, there are rganizatins particularly thse in heavily regulated industries r thse that manage cnfidential r sensitive infrmatin that may nt find the use f such a shared data envirnment feasible. Althugh Micrsft islates custmer data int sils, the cmpany ffers the ability t stre Office 365 data n dedicated hardware fr an additinal cst xxvii. Additinal security layers may be needed Micrsft Exchange Online Prtectin (EOP) xxviii uses several scanning engines frm leading security vendrs. EOP s Service Level Agreement (SLA) claims t detect 100% f all knwn viruses with updates every 15 minutes. Hwever, sme custmers may want t add an additinal layer f inbund prtectin in rder t imprve abilities fr phishing r spearphishing detectin capability, as just ne example. Alternatively, they may simply want t add anther layer f malware r spam filtering fr additinal prtectin beynd what Micrsft prvides. Graymail capabilities have been added t EOP, but it classifies graymail as spam, leaving it undifferentiated frm actual spam. DLP cmpliance template capabilities have als been added t EOP, but they will nt satisfy all custmers needs. In additin, Lync Online des nt scan files r ther cntent fr malware. Mrever, it is essential t segment phishing cntent frm spam, allwing fr prper management f phishing messages (e.g., nt placing phishing messages in the same quarantine as spam s that end users cannt pen phishing messages and have their PC and the crprate netwrk ptentially cmprmised). Advanced threat prtectin Office 365 may nt prvide the cmplete level f prtectin frm advanced threats that many rganizatins will need. Fr example, if an attacker creates a new URL specifically targeted against a cmpany and links it t malware, EOP may nt scan thse new links and the cntent behind thse links at the time f click in rder t blck thse that are malicius, r blck thse whse intent has been changed t malicius frm the time the message was sent. Because many larger rganizatins will need t wrap advanced security capabilities like these arund Office 365, the basic security capabilities in Office 365 will need t be evaluated in light f decisin makers attitudes tward risk. Micrsft manages all f the backup and recvery f cntent fr Office 365 custmers unless they have implemented their wn capabilities at an additinal cst. Mbility limitatins Office 365 will wipe nly ActiveSync devices. This can be a serius limitatin fr the large number f rganizatins that still supprt BlackBerry devices and d nt want t d s via ActiveSync. Plus, while all versins f Office 365 supprt the BlackBerry Internet Service, nt all versins supprt BlackBerry Business Clud Services. Althugh BlackBerry supprts ActiveSync, there have been sme reprted prblems. An alternative fr many rganizatins will be t deply BlackBerry Enterprise Services, which will ffer supprt fr nt nly BlackBerry devices, but als ios and Andrid devices, but this will add t the cst f Office Osterman Research, Inc. 7

9 Micrsft is respnsible fr Office 365 backup and recvery Micrsft manages all f the backup and recvery f cntent fr Office 365 custmers unless they have implemented their wn capabilities at an additinal cst. Mrever, there are n native selective restre capabilities. While Micrsft s management f backup and recvery is nt necessarily an inherent weakness, custmers must rely n Micrsft t manage this part f the Office 365 experience and t d s in a timely manner. In summary, Office 365 s included security is quite reasnable, but it des nt ffer all f the advanced prtectin features f a dedicated security prvider. Cnsequently, security in Office 365 may nt be the mst suitable security slutin fr every rganizatin. THE OFFICE 365 SLA MAY NOT BE ADEQUATE FOR EVERYONE Micrsft ffers a reasnable SLA fr Office 365 xxix. Hwever, it is imprtant fr decisin makers t evaluate whether r nt this SLA will meet their requirements. Fr example, key prvisins f the Office 365 SLA include: Service Credits are yur sle and exclusive remedy fr any perfrmance r availability issues fr any Service under the Agreement and this SLA. The service credits equal 25% f the service fee nly if mnthly uptime drps belw 99.9% (43 minutes per mnth), 50% if mnthly uptime drps belw 99% (seven hurs 12 minutes per mnth), and 100% if mnthly uptime drps belw 95% (36 hurs per mnth). The SLA des nt apply t factrs utside [Micrsft s] cntrl, that result frm yur r third party services, hardware, r sftware, r during pre-release, beta and trial Services (as determined by us). Micrsft determines mnthly uptime in a way that fairly high levels f dwntime culd be experienced by sme Office 365 users, but nt trigger the payment f Service Credits. Fr example, cnsider a 1,000-user rganizatin with 800 users in Nrth America and 200 users in Eurpe. If the Eurpean custmers dealt with three hurs f unplanned dwntime in ne mnth and 30 minutes f dwntime as a result f scheduled maintenance, but the Nrth American users experienced n dwntime during that mnth, Micrsft wuld calculate ttal uptime fr that mnth acrss the entire rganizatin at 99.92%. The result is that althugh the Eurpean users experienced uptime f nly 99.51% during the mnth, n Service Credits wuld be paid. Many decisin makers d nt cnsider all f their lng-term archiving and cmpliance requirements befre migrating t a clud-based messaging platfrm. IMPROVING COMPLIANCE CAPABILITIES IN OFFICE 365 Many decisin makers d nt cnsider all f their lng-term archiving and cmpliance requirements befre migrating t a clud-based messaging platfrm. Fr example, an rganizatin may nt plan fr the archival f scial media, text messaging r ther cntent types that they d nt archive tday, but might need t in the future as a result f regulatrs r curts decisins. Hwever, when migrating and cllabratin t the clud, a new set f cmpliance cnsideratins becmes imprtant t understand befre any decisins are made. A FOCUS ON KEY ARCHIVING CAPABILITIES Heavily regulated rganizatins have an bligatin t retain varius types f cntent and ensure its authenticity and integrity fr many years, in sme cases indefinitely. The In-Place Archives in Office 365 may nt address specific requirements as well as sme third party archiving slutins, since users can delete cntent frm the frmer Osterman Research, Inc. 8

10 Fr example, nly Office 365 Plans Enterprise E3 and E4 ffer unlimited archive strage qutas and litigatin hld capabilities, which means that users nt prvisined with these mre expensive Office 365 plans may require supplemental archiving capabilities t ensure adequate retentin f their data. Further, the ther plans share strage between the primary mailbx and the archive, whereas the E3 and E4 plans d nt. If supplemental archiving capabilities are required, this will negate sme f the cst advantage f migrating t Office 365. While placing a mailbx n litigatin hld in Office 365 r jurnaling prevents users frm deleting messages, the Messaging Recrds Management (MRM) capability in Office 365 r Exchange Online des nt. Micrsft states that: MRM desn t guarantee retentin f every message. Fr example, a user can delete r remve a message frm their mailbx befre the message reaches its retentin age; MRM isn't designed t prevent users frm deleting their wn messages. xxx The result is that sme rganizatins with strict requirements fr retaining all relevant messages, such as brker-dealers, may need t seek alternative archiving slutins that will ensure retentin f all relevant messaging cntent. GEOGRAPHIC AND JURISDICTIONAL REQUIREMENTS Many rganizatins must satisfy a variety f bligatins t cmply with different jurisdictinal requirements, such as a requirement that data nt leave a particular gegraphic area r that it is nt mved t a natin that des nt ffer adequate prtectin f sensitive data. Micrsft stated in July 2013 that it prvides custmer data [t law enfrcement] nly in respnse t legal prcesses xxxi, althugh the cmpany is certainly alne in ding s. Als, since custmer data can be mved t a variety f lcatins fr day-t-day management r backup purpses, this can create jurisdictinal prblems fr cmpanies that have strict rules abut data lcatin. Sme third-party archiving slutins ffer mre cntrl and transparency abut where custmer data resides, which may alleviate decisin makers cncerns. This is particularly true fr nn-us custmers that may nt want their data accessed especially accessed withut their knwledge under the PATRIOT Act, by the IRS xxxii r by ther US gvernment agencies. One limitatin f Office 365 is that during dwntime perids, the archived cntent is unavailable. Anther imprtant cnsideratin that applies t all clud prviders is the issue f blind subpenas subpenas issued by a gvernment authrity withut the knwledge f the custmer. Because a prvider can be cmpelled t give the gvernment access t custmer recrds withut infrming their custmer f the activity, sme rganizatins may decide that n-premises archiving f clud-based cntent is preferable. Clud prviders that can guarantee strage f custmer data in a nn-us lcatin may be cnsidered preferable fr that small segment f the market that wants this capability. THE ADVANTAGE OF A SEPARATE ARCHIVING PROVIDER One limitatin f Office 365 is that during dwntime perids, the archived cntent is unavailable. The use f a third party archiving slutin independent frm Micrsft s will eliminate this prblem by string data in a separate infrastructure, allwing users t access their archived cntent even while their primary functinality is dwn. This is a key cmpnent f a business cntinuity slutin, allwing users t send and receive s while Office 365 is unavailable. This is nt a trivial cnsideratin, since there have been sme serius utages in the Office 365 infrastructure. Fr example, during ne mnth in 2013, there were fur majr utages that affected Micrsft s nline services. DATA LOSS PREVENTION Micrsft has implemented data lss preventin (DLP) in Office 365, Exchange Online and Exchange 2013 based n Exchange Transprt Rules xxxiii. By using Plicy Tip 2014 Osterman Research, Inc. 9

11 ntificatin messages, Outlk users can be alerted t pssible vilatins f crprate plicies when sending that culd cntain sensitive r cnfidential infrmatin xxxiv. Micrsft has prvided a number f definitins xxxv that can be used in its standard ffering, but allws administratrs t develp and publish custm definitins, as well. As f tday, DLP Plicy Tips used with Exchange Online can be used with Outlk 2013, OWA r OWA fr Devices xxxvi. These DLP plicies wrk fr s sent frm ther clients, but the Plicy Tips feature wrks nly with these platfrms. Advanced capabilities like file fingerprinting are nt available. ediscovery AND LITIGATION HOLD CAPABILITIES The Enterprise E3 and E4 plans prvide built-in ediscvery capabilities thrugh the ediscvery Center, but sme rganizatins will need mre sphisticated and granular functinality. These might include highly cnfigurable legal hlds and rbust case management when perfrming nline reviews, fr example. Sme rganizatins that have sphisticated requirements will find that althugh useful, Office 365 s built-in ediscvery capabilities might nt meet their needs. There are sme ediscvery limitatins in Office 365, such as: Reviewing data that results frm a search can be mre difficult in Office 365 than with sme third party tls. Because search results are cpied t a discvery mailbx and subsequently accessed via Outlk r OWA, this can make the review f a large number f search results r sharing the respnsibility f reviewing cntent acrss grups mre time cnsuming. Insufficiently sphisticated review tls is an imprtant issue fr rganizatins that need t perfrm early case assessments r ther types f peratins acrss the entire rganizatin xxxvii. The In-Place ediscvery and Hld interface in Exchange Online can be used t implement an In-Place Hld fr a maximum f nly 50 mailbxes in a single search. If cntent must be captured fr mre than this number f mailbxes, the prcess must be repeated and cntent stred in batches f 50 mailbxes. An alternative is fr IT t use the Exchange Management Shell cmmand-line interface t manage discvery xxxviii. When the ediscvery Center in SharePint Online is used, a search query acrss a maximum f 1,500 Exchange surces and 100 SharePint is pssible. If mre mailbxes must be searched, then multiple search queries must be run r the Exchange Management Shell cmmand-line interface must be used xxxix. Sme third-party archiving slutins ffer mre granular capabilities than are available with Micrsft s slutins. The In-Place Hld feature will nt capture distributin list membership r BCCs, and s will nt ffer a cmplete recrd f every message sender and recipient. If an emplyee leaves a cmpany, his r her mailbx will be permanently deleted if nt placed n hld within 30 days f its deactivatin. Sme third-party archiving slutins ffer mre granular capabilities than are available with Micrsft s slutins, such as: Tamper-prf strage acrss all Office 365 plans. The ability t perfrm very cmplex searches fr ediscvery r regulatry cmpliance purpses. Output t varius file frmats when exprting cntent t third-party review tls. Better supprt fr EDRM requirements Osterman Research, Inc. 10

12 SOME PLATFORMS AND CONTENT SOURCES ARE NOT SUPPORTED Sme rganizatins maintain several n-premises and clud-based messaging, cllabratin r strage platfrms, and s will require an archiving and cmpliance slutin that will supprt all f them. Micrsft s archiving slutins d nt currently supprt all f the platfrms that an rganizatin might have in place, such as GrupWise, Ntes/Dmin, Ggle Apps, Bx r Drpbx, amng many thers. Fr example, while Micrsft ffers nline archiving fr Exchange, it des nt d s fr SharePint, requiring the use f a third party slutin fr rganizatins that need t archive their SharePint cntent. Fr many rganizatins, this will be an imprtant cnsideratin. Because an ediscvery effrt, fr example, can be made mre cmplicated and mre expensive if an rganizatin must extract cntent frm multiple archiving systems such as ne fr Office 365, ne fr SharePint cntent r ne fr files stred in the clud having ne, crprate-wide archiving slutin fr all cntent will speed ediscvery, litigatin hlds and ther activities, as well as drive dwn their cst. LIMITATIONS IMPACTING STORAGE Many rganizatins stre large amunts f infrmatin as a result f either lng retentin perids fr and ther cntent, r because they preserve dataintensive files like engineering, graphic r architectural drawings. As a result, fr sme custmers, the limitatins in Office 365 s archiving fr the less expensive plans will nt be acceptable. ADDITIONAL ISSUES TO CONSIDER Decisin makers will als need t answer fur basic questins when deciding n whether r nt t migrate sme r all f their users t Office 365 (r any clud-based messaging and applicatin platfrm): 1. Shuld we migrate ur existing archive t Office 365? 2. Shuld we migrate ur active mailbxes t Office 365? 3. If yes t either, shuld we use Micrsft r a third-party t prvide Office 365 services? Fr sme custmers, the limitatins in Office 365 s archiving fr the less expensive plans will nt be acceptable. 4. Shuld we use ne r mre ther third parties t strengthen r prvide ther capabilities? Here are sme f the mre imprtant questins that decisin makers shuld ask internally, f cnsultants and f vendrs as they cnsider a pssible migratin t Office 365: ARCHIVING AND CONTENT MANAGEMENT CONSIDERATIONS D we need redundant cpies f ur archived data in multiple, gegraphically separate lcatins? If yes, why? Fr data prtectin? Business cntinuity? Disaster recvery? What is the relative imprtance f each? D we need t specify in which cuntry(ies) ur cntent will be stred r will nt be stred? D we need t add ur crprate dmain(s) and set up jurnal rules t capture all messages sent r received frm Exchange Online directly within the administratin cnsle? 2014 Osterman Research, Inc. 11

WHITE PAPER SPON. Microsoft Office 365 for the Enterprise: How to Strengthen Security, Compliance and Control. Published July 2014

WHITE PAPER SPON. Microsoft Office 365 for the Enterprise: How to Strengthen Security, Compliance and Control. Published July 2014 WHITE PAPER N An Osterman Research White Paper Published July 2014 spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn 98010-1058 USA Tel: +1 253 630 5839 Fax: +1 253

More information

WHITE PAPER SPON. Microsoft Office 365 for the Enterprise: How to Strengthen Security, Compliance and Control. Published February 2015

WHITE PAPER SPON. Microsoft Office 365 for the Enterprise: How to Strengthen Security, Compliance and Control. Published February 2015 WHITE PAPER N An Osterman Research White Paper Published February 2015 spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn 98010-1058 USA Tel: +1 253 630 5839 Fax: +1

More information

The Cost Benefits of the Cloud are More About Real Estate Than IT

The Cost Benefits of the Cloud are More About Real Estate Than IT y The Cst Benefits f the Clud are Mre Abut Real Estate Than IT #$#%&'()*( An Osterman Research Executive Brief Published December 2010 "#$#%&'()*( Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

WHITE PAPER SPON. The Need for Third-Party Security, Compliance and Other Capabilities in Microsoft Office 365. Published July 2013

WHITE PAPER SPON. The Need for Third-Party Security, Compliance and Other Capabilities in Microsoft Office 365. Published July 2013 WHITE PAPER N Security, Cmpliance and Other Capabilities in Micrsft An Osterman Research White Paper Published July 2013 spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

WHITE PAPER SPON. The Need for Third-Party Security, Compliance and Other Capabilities in Microsoft Office 365. Published July 2013

WHITE PAPER SPON. The Need for Third-Party Security, Compliance and Other Capabilities in Microsoft Office 365. Published July 2013 WHITE PAPER N Security, Cmpliance and Other Capabilities in Micrsft An Osterman Research White Paper Published July 2013 spnsred by spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

Cloud Services Frequently Asked Questions FAQ

Cloud Services Frequently Asked Questions FAQ Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like

More information

Plus500CY Ltd. Statement on Privacy and Cookie Policy

Plus500CY Ltd. Statement on Privacy and Cookie Policy Plus500CY Ltd. Statement n Privacy and Ckie Plicy Statement n Privacy and Ckie Plicy This website is perated by Plus500CY Ltd. ("we, us r ur"). It is ur plicy t respect the cnfidentiality f infrmatin and

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

SaaS Listing CA Cloud Service Management

SaaS Listing CA Cloud Service Management SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Unified Communications

Unified Communications Office f Infrmatin Technlgy Services Service Level Agreement Unified Cmmunicatins Nvember 7, 2013 v2.2 Service Descriptin Unified Cmmunicatins Service Descriptin ITS Unified Cmmunicatins ffers a number

More information

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview Security Services Service Descriptin Versin 1.00 Effective Date: 07/01/2012 Purpse This Enterprise Service Descriptin is applicable t Security Services ffered by the MN.IT Services and described in the

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Licensing Windows Server 2012 R2 for use with virtualization technologies

Licensing Windows Server 2012 R2 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents

More information

Migrating to SharePoint 2010 Don t Upgrade Your Mess

Migrating to SharePoint 2010 Don t Upgrade Your Mess Migrating t SharePint 2010 Dn t Upgrade Yur Mess by David Cleman Micrsft SharePint Server MVP April 2011 Phne: (610)-717-0413 Email: inf@metavistech.cm Website: www.metavistech.cm Intrductin May 12 th

More information

Introduction to Mindjet MindManager Server

Introduction to Mindjet MindManager Server Intrductin t Mindjet MindManager Server Mindjet Crpratin Tll Free: 877-Mindjet 1160 Battery Street East San Francisc CA 94111 USA Phne: 415-229-4200 Fax: 415-229-4201 mindjet.cm 2013 Mindjet. All Rights

More information

WHITE PAPER SPON. Important Issues to Consider Before Migrating to a New Version of Exchange. Published August 2011 SPONSORED BY

WHITE PAPER SPON. Important Issues to Consider Before Migrating to a New Version of Exchange. Published August 2011 SPONSORED BY WHITE PAPER N Imprtant Issues t Cnsider Befre Migrating t a New Versin f Exchange An Osterman Research White Paper Published August 2011 SPONSORED BY SPON spnsred by spnsred by Osterman Research, Inc.

More information

Licensing Windows Server 2012 for use with virtualization technologies

Licensing Windows Server 2012 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

VCU Payment Card Policy

VCU Payment Card Policy VCU Payment Card Plicy Plicy Type: Administrative Respnsible Office: Treasury Services Initial Plicy Apprved: 12/05/2013 Current Revisin Apprved: 12/05/2013 Plicy Statement and Purpse The purpse f this

More information

Junos Pulse Instructions for Windows and Mac OS X

Junos Pulse Instructions for Windows and Mac OS X Juns Pulse Instructins fr Windws and Mac OS X When yu pen the Juns client fr the first time yu get the fllwing screen. This screen shws yu have n cnnectins. Create a new cnnectin by clicking n the + icn.

More information

Managing Access and Help Protect Corporate Email Data on Mobile Devices with Enterprise Mobile Suite

Managing Access and Help Protect Corporate Email Data on Mobile Devices with Enterprise Mobile Suite Managing Access and Help Prtect Crprate Email Data n Mbile Devices with Enterprise Mbile Suite Last updated: 7/15/15 Balancing prductivity and security Emplyees want t be able t use their wn devices t

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

How Does Cloud Computing Work?

How Does Cloud Computing Work? Hw Des Clud Cmputing Wrk? Carl Mazzanti, CEO, emazzanti Technlgies IT Supprt and Clud Cmputing Services fr Small Business Hbken, NJ and NYC, 201-360- 4400 Owner [Pick the date] Hw des Clud Cmputing Wrk?

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

Serv-U Distributed Architecture Guide

Serv-U Distributed Architecture Guide Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v14.0.1.0 Page 1 f 16 Intrductin Serv-U

More information

Osterman Research User Guides

Osterman Research User Guides Osterman Research User Guides Hw t Evaluate and Chse a Messaging Archival Slutin 2006 Editin Osterman Research, Cntural and RITE Chice have published a user guide that will help rganizatins f all sizes

More information

Winning with Secure, Private Collaboration Zimbra Collaboration Suite

Winning with Secure, Private Collaboration Zimbra Collaboration Suite Winning with Secure, Private Cllabratin Zimbra Cllabratin Suite Fitria Anggraini (Anggie) Territry Manager APxJ Zimbra Clud Channel Summit 2015 @rhipeclud #RCCS15 AGENDA Zimbra Crprate Overview Prduct

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Data Protection Act Data security breach management

Data Protection Act Data security breach management Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing

More information

WHITE PAPER SPON. Archiving 2.0: What Can You Do Next? Published February 2015 SPONSORED BY. An Osterman Research White Paper.

WHITE PAPER SPON. Archiving 2.0: What Can You Do Next? Published February 2015 SPONSORED BY. An Osterman Research White Paper. WHITE PAPER N Archiving 2.0: What Can Yu D An Osterman Research White Paper Published February 2015 SPONSORED BY SPON spnsred by spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

White Paper. SharePoint and the Consumerization of IT: Considerations for BYOD Success. Authors: Aseem Pandit and Prateek Bhargava

White Paper. SharePoint and the Consumerization of IT: Considerations for BYOD Success. Authors: Aseem Pandit and Prateek Bhargava White Paper SharePint and the Cnsumerizatin f IT: Cnsideratins fr BYOD Success Authrs: Aseem Pandit and Prateek Bhargava The Evlutin f IT Cnsumerizatin & BYOD BYOD refers t the plicy f permitting emplyees

More information

TrustED Briefing Series:

TrustED Briefing Series: TrustED Briefing Series: Since 2001, TrustCC has prvided IT audits and security assessments t hundreds f financial institutins thrugh ut the United States. Our TrustED Briefing Series are white papers

More information

WHITE PAPER SPON. The Critical Need for Enterprise-Grade File Sync and Share Solutions. Published August 2015. An Osterman Research White Paper

WHITE PAPER SPON. The Critical Need for Enterprise-Grade File Sync and Share Solutions. Published August 2015. An Osterman Research White Paper WHITE PAPER Grade File Sync and Share An Osterman Research White Paper Published August 2015 spnsred by spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn 98010-1058

More information

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...

More information

Managed Archiving Service Definition. SD005 v1.4 Issue Date 01 May 10

Managed Archiving Service Definition. SD005 v1.4 Issue Date 01 May 10 Managed Archiving Service Definitin SD005 v1.4 Issue Date 01 May 10 Managed Archiving Service Definitin Service Overview InTechnlgy's Managed Archiving Service allws custmers t regain cntrl f their Micrsft

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

Transform your phones into a costcutting, worry-reducing, sales-driving machine.

Transform your phones into a costcutting, worry-reducing, sales-driving machine. Transfrm yur phnes int a cstcutting, wrry-reducing, sales-driving machine. LABUSA s Hsted PBX prvides an enterprise-grade VIP phne system. Delivered frm the clud, it keeps pace with yur grwth and prpels

More information

Cloud Services MDM. Windows 8 User Guide

Cloud Services MDM. Windows 8 User Guide Clud Services MDM Windws 8 User Guide 10/24/2014 CONTENTS Overview... 2 Supprted Devices... 2 System Capabilities... 2 Enrllment and Activatin... 3 Prcess Overview... 3 Verify Prerequisites... 3 Dwnlad

More information

A. Early Case Assessment

A. Early Case Assessment Electrnic Discvery Reference Mdel Standards fr the identificatin f electrnically stred infrmatin in discvery http://www.edrm.net/resurces/standards/identificatin A. Early Case Assessment Once a triggering

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

Integrating With incontact dbprovider & Screen Pops

Integrating With incontact dbprovider & Screen Pops Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint

More information

WHITE PAPER SPON. The Need for Enterprise-Grade File Sync and Share. Published February 2015 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. The Need for Enterprise-Grade File Sync and Share. Published February 2015 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N The Need fr Enterprise-Grade An Osterman Research White Paper Published February 2015 SPONSORED BY spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

Organisational self-migration guide an overview V1-5 April 2014

Organisational self-migration guide an overview V1-5 April 2014 Organisatinal self-migratin guide an verview V1-5 April 2014 Cpyright 2013, Health and Scial Care Infrmatin Centre. 1 Self Migratin t NHSmail an verview fr rganisatins Cntents Intrductin 3 1. Initial preparatins

More information

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments University f Texas at Dallas Plicy fr Accepting Credit Card and Electrnic Payments Cntents: Purpse Applicability Plicy Statement Respnsibilities f a Merchant Department Prcess t Becme a Merchant Department

More information

BYOD Strategies: Chapter 2

BYOD Strategies: Chapter 2 Limitatins f the Walled Garden This is the secnd part in a series designed t help rganizatins develp their BYOD (bring-yur-wn-device) strategies fr persnally-wned smartphnes and tablets in the enterprise.

More information

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published August 2012 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published August 2012 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N The Need fr Enterprise-Grade Synchrnizatin An Osterman Research White Paper Published August 2012 spnsred by spnsred by SPONSORED BY SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black

More information

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid

More information

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop.

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop. Web Develpment Offshre Develpment Outsurcing SEO ACTIVITY MONITOR This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console Installatin Guide Installatin Guide Marshal Reprting Cnsle Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 2 Sftware Prerequisites 3 Installatin Prcedures 3 Appendix: Enabling

More information

Data Protection Policy & Procedure

Data Protection Policy & Procedure Data Prtectin Plicy & Prcedure Page 1 Prcnnect Marketing Data Prtectin Plicy V1.2 Data prtectin plicy Cntext and verview Key details Plicy prepared by: Adam Haycck Apprved by bard / management n: 01/01/2015

More information

Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format.

Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format. Municipal Service Cmmissin Gerald P. Cle Frederick C. DeLisle Thmas M. Kaul Gregry L. Riggle Stanley A. Rutkwski Electric, Steam, Water Cable Televisin and High Speed Internet Service since 1889 Melanie

More information

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published August 2012 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published August 2012 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N The Need fr Enterprise-Grade Synchrnizatin An Osterman Research White Paper Published August 2012 spnsred by spnsred by SPONSORED BY SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black

More information

Cloud Contact Centre. Getting smart with customer contact

Cloud Contact Centre. Getting smart with customer contact Clud Cntact Centre Getting smart with custmer cntact Getting smart with custmer cntact Clud Cntact Centre enables businesses t deliver superir custmer service every time, quickly and affrdably, with the

More information

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor ACTIVITY MONITOR Real Time Mnitr Emplyee Activity Mnitr This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it is a library

More information

WHITE PAPER SPON. Evaluating Managed File Transfer in the Cloud: What You Need to Know. Published October 2012 SPONSORED BY

WHITE PAPER SPON. Evaluating Managed File Transfer in the Cloud: What You Need to Know. Published October 2012 SPONSORED BY WHITE PAPER N Transfer in the Clud: What Yu Need t Knw An Osterman Research White Paper Published Octber 2012 SPONSORED BY SPON spnsred by spnsred by! Osterman Research, Inc. P.O. Bx 1058 Black Diamnd,

More information

WHITE PAPER SPON. The Critical Need for Enterprise-Grade File Sync and Share Solutions. Published August 2015. An Osterman Research White Paper

WHITE PAPER SPON. The Critical Need for Enterprise-Grade File Sync and Share Solutions. Published August 2015. An Osterman Research White Paper WHITE PAPER Grade File Sync and Share An Osterman Research White Paper Published August 2015 spnsred by spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn 98010-1058

More information

The ADVANTAGE of Cloud Based Computing:

The ADVANTAGE of Cloud Based Computing: The ADVANTAGE f Clud Based Cmputing: A Web Based Slutin fr: Business wners and managers that perate equipment rental, sales and/r service based rganizatins. R M I Crpratin Business Reprt RMI Crpratin has

More information

BYOD and Cloud Computing

BYOD and Cloud Computing BYOD and Clud Cmputing AIIM First Canadian Chapter May 22, 2014 Susan Nickle, Lndn Health Sciences Centre Chuck Rthman, Wrtzmans Sheila Taylr, Erg Infrmatin Management Cnsulting Clud cmputing Agenda What

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd

More information

WHITE PAPER SPON. Best Practices for File Sharing. Published September 2014 SPONSORED BY. An Osterman Research White Paper. sponsored by.

WHITE PAPER SPON. Best Practices for File Sharing. Published September 2014 SPONSORED BY. An Osterman Research White Paper. sponsored by. WHITE PAPER N Best Practices fr File Sharing An Osterman Research White Paper Published September 2014 spnsred by SPONSORED BY π spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd,

More information

Case Study. Portal Upgrade and Management services to a US based Fast Food Chain. Ananthakrishnan J Architect, Sonata Software

Case Study. Portal Upgrade and Management services to a US based Fast Food Chain. Ananthakrishnan J Architect, Sonata Software Case Study Ananthakrishnan J Architect, Snata Sftware Prtal Upgrade and services t a US based Fast Fd Chain Snata Sftware Limited www.snata-sftware.cm www.snata-sftware.cm Snata s SharePint Migratin and

More information

AHLA. C. Big Data, Cloud Computing and the New World Order for Health Care Privacy

AHLA. C. Big Data, Cloud Computing and the New World Order for Health Care Privacy AHLA C. Big Data, Clud Cmputing and the New Wrld Order fr Health Care Privacy Marti Arvin Chief Cmpliance Officer UCLA David Geffen Schl f Medicine Ls Angeles, CA Kirk J. Nahra Wiley Rein LLP Washingtn,

More information

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published July 2012 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published July 2012 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N The Need fr Enterprise-Grade Synchrnizatin An Osterman Research White Paper Published July 2012 spnsred by spnsred by SPONSORED BY spnsred by SPON spnsred by spnsred by Osterman Research,

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

Learn More Cloud Extender Requirements Cheat Sheet

Learn More Cloud Extender Requirements Cheat Sheet MaaS360.cm > Learn Mre Learn Mre Clud Extender Requirements Cheat Sheet OVERVIEW This dcument defines all requirements t ensure a successfully installatin f the Clud Extender t enable use f ActiveSync

More information

System Business Continuity Classification

System Business Continuity Classification Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required

More information

Customers FAQs for Webroot SecureAnywhere Identity Shield

Customers FAQs for Webroot SecureAnywhere Identity Shield Custmers FAQs fr Webrt SecureAnywhere Identity Shield Table f Cntents General Questins...2 Why is the bank ffering Webrt SecureAnywhere sftware?... 2 What des it prtect?... 2 Wh is Webrt?... 2 Is Webrt

More information

FAQs for Webroot SecureAnywhere Identity Shield

FAQs for Webroot SecureAnywhere Identity Shield FAQs fr Webrt SecureAnywhere Identity Shield Table f Cntents General Questins...2 Why is the bank ffering Webrt SecureAnywhere Identity Shield?... 2 What des it prtect?... 2 Wh is Webrt?... 2 Is the Webrt

More information

GUIDANCE FOR BUSINESS ASSOCIATES

GUIDANCE FOR BUSINESS ASSOCIATES GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.

More information

Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013

Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013 Research Reprt Abstract: Advanced Malware Detectin and Prtectin Trends By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm, Senir Prject Manager September 2013 2013 by The Enterprise Strategy Grup,

More information

Project Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES

Project Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES Prject Open Hand Atlanta Effective Date: April 14, 2003 Health Insurance Prtability and Accuntability Act (HIPAA) The Health Insurance Prtability and Accuntability Act f 1996 (HIPAA) directs health care

More information

First Global Data Corp.

First Global Data Corp. First Glbal Data Crp. Privacy Plicy As f February 23, 2015 Ding business with First Glbal Data Crp. ("First Glbal", First Glbal Mney, "we" r "us", which includes First Glbal Data Crp. s subsidiary, First

More information

1 Google Apps for Education Henrico County, Virginia

1 Google Apps for Education Henrico County, Virginia 1 Ggle Apps fr Educatin Henric Cunty, Virginia PROGRAM CATEGORY: Infrmatin Technlgy 1. Abstract f the Prgram Henric Cunty Public Schls (HCPS) prides itself n its innvative apprach t instructin. We believe

More information

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy. Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive

More information

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information

HIPAA HITECH ACT Compliance, Review and Training Services

HIPAA HITECH ACT Compliance, Review and Training Services Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical

More information

Integrate Marketing Automation, Lead Management and CRM

Integrate Marketing Automation, Lead Management and CRM Clsing the Lp: Integrate Marketing Autmatin, Lead Management and CRM Circular thinking fr marketers 1 (866) 372-9431 www.clickpintsftware.cm Clsing the Lp: Integrate Marketing Autmatin, Lead Management

More information

Interworks Cloud Platform Citrix CPSM Integration Specification

Interworks Cloud Platform Citrix CPSM Integration Specification Citrix CPSM Integratin Specificatin Cntents 1. Intrductin... 2 2. Activatin f the Integratin Layer... 3 3. Getting the Services Definitin... 4 3.1 Creating a Prduct Type per Lcatin... 5 3.2 Create Instance

More information

Mobile Device Manager Admin Guide. Reports and Alerts

Mobile Device Manager Admin Guide. Reports and Alerts Mbile Device Manager Admin Guide Reprts and Alerts September, 2013 MDM Admin Guide Reprts and Alerts i Cntents Reprts and Alerts... 1 Reprts... 1 Alerts... 3 Viewing Alerts... 5 Keep in Mind...... 5 Overview

More information

Oracle Cloud Enterprise Hosting and Delivery Policies

Oracle Cloud Enterprise Hosting and Delivery Policies Oracle Clud Enterprise Hsting and Delivery Plicies Statement f Changes Versin 1.5, 6/01/2015 This dcument utlines changes made t the Oracle Clud Enterprise Hsting and Delivery Plicies dated December 1,

More information

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012 Research Reprt Abstract: Security Management and Operatins: Changes n the Hrizn By Jn Oltsik, Senir Principal Analyst With Kristine Ka and Jennifer Gahm July 2012 2012, The Enterprise Strategy Grup, Inc.

More information

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin

More information

WHITE PAPER SPON. Understanding the Benefits of Online Backup and Data Synchronization. Published September 2011 SPONSORED BY

WHITE PAPER SPON. Understanding the Benefits of Online Backup and Data Synchronization. Published September 2011 SPONSORED BY WHITE PAPER Understanding the Benefits f Online Backup and Data Synchrnizatin An Osterman Research White Paper Published September 2011 SPONSORED BY by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058

More information

New York Institute of Technology Faculty and Staff Email Retention Policy

New York Institute of Technology Faculty and Staff Email Retention Policy New Yrk Institute f Technlgy Faculty and Staff Email Retentin Plicy Nvember 2013 I. PURPOSE As electrnic mail (email) has becme the primary frm f cmmunicatin at NYIT and thrughut the wrld, the vlume f

More information

PROTIVITI FLASH REPORT

PROTIVITI FLASH REPORT PROTIVITI FLASH REPORT The PCI Security Standards Cuncil Releases PCI DSS Versin 3.2 May 9, 2016 On April 28, 2016, the PCI Security Standards Cuncil (PCI SSC) released PCI Data Security Standard (PCI

More information

IN-HOUSE OR OUTSOURCED BILLING

IN-HOUSE OR OUTSOURCED BILLING IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability

More information

WatchDox Server. Administrator's Guide. Version 3.8.5

WatchDox Server. Administrator's Guide. Version 3.8.5 WatchDx Server Administratr's Guide Versin 3.8.5 Cnfidentiality This dcument cntains cnfidential material that is prprietary WatchDx. The infrmatin and ideas herein may nt be disclsed t any unauthrized

More information