1 Implementation Integration Managed Services Support
2 Workplaces are changing. The office is no longer confined to one space. People need productivity tools that enable them to work from virtually anywhere. This places an unprecedented burden on IT professionals to deliver new capabilities in an integrated, cost-effective and secure manner. Microsoft Lync is a single unified communications platform that connects users regardless of their physical location. With a fresh, intuitive experience, Lync brings together all the different ways people communicate: keep track of colleagues availability; send an IM; start or join an audio, video or web conference; or make a phone call all through a consistent, familiar interface. Lync can enhance your existing PBX system, opening new possibilities for productivity, mobility and interaction between customers, partners and employees. Lync is deployed as a unified platform and is administered through a single management infrastructure. The unified nature of the system helps reduce costs and facilitates rapid user adoption. And because Lync is broadly interoperable, it fits into existing IT infrastructures for easier deployment and migration.
3 TSG can implement and integrate Microsoft Lync in number of different ways. Customers may leverage any or all of the collaboration applications Lync offers: IM, Presence, Conferencing, Voice and Messaging. It can also be integrated into your current communications platform to work seamlessly with a traditional voice system. Most common deployment and integration methods: Microsoft Lync Enterprise Voice SM, SES or /TDM Gateway Exchange UM Enterprise Active Avaya Gateway Avaya Aura Communication Manager T1/E1 /TDM Gateway Lync with Mediation Server/Service Avaya Session Manager or SES Lync Enterprise Voice Lync Conferencing Enterprise Active Enterprise Active
4 Avaya Aura AES - Communication Manager Integration ASAI Active Avaya Aura Communication Manager Avaya Application Enablement Services (AES) CTI (TR87) Avaya Media Gateway H323 Device Digital Set Support Avaya RCC Microsoft Lync Integration
5 Avaya Aura Communication Manager Integration via Avaya ACA Active Avaya Aura Communication Manager Avaya Media Gateway H323 Phone and Computer Mode H323 Device Digital Set Support Avaya ACA Microsoft Lync Integration
6 consultation Thinking about Lync but not sure how to take the next step? Engage TSG s expert engineering team for consultation. TSG is one of the only Platinum Avaya business partners with a Microsoft Gold certification, and our engineers are well versed in the industry s leading voice solutions from other manufacturers as well. If you want to take full advantage of Lync and integrate it seamlessly into your voice environment, let TSG craft a custom migration strategy for you. implementation You can also rely on TSG s engineers to implement a Lync solution for you. Our team is unique in its ability to integrate Microsoft Lync with a wide variety of voice platforms and applications. Many companies come to us precisely because of our expertise in both Microsoft and traditional voice environments. Let TSG put Lync to work for you without compromising your current communications solution. ongoing support In addition to world-class implementation and integration services, TSG provides industry-leading support expertise. Certification in the Microsoft Premier Support for Lync Partners (PSLP) program is a key differentiator for TSG. The PSLP program authorizes us to support Lync solutions from our state of the art network operations center (NOC), with direct escalation support from Microsoft. TSG s NOC can provide comprehensive support for your Microsoft UC infrastructure, enabling you to fully leverage Lync for your business. Remote technical consultation Remote technical support (7am-7pm, M-F) 24/7 TSG portal access for ticket creation and tracking Priority queuing to our NOC engineers Troubleshooting all break/fix and voice quality issues across all Lync workloads Lync related issue consultation with other UC equipment vendors as needed Accesss to qualified UC experts Microsoft Lync support for multiple OS platforms Optional: monitoring & reporting TSG offers custom support packages for Lync and related communications technologies. Let TSG complement your IT resources with technology experts who can help to anticipate, identify and resolve issues that might otherwise impede business by tying up your valuable time and resources. L&EDPS program You may already have the funding for Lync! With Microsoft s Lync & Exchange Deployment Planning Services (L&EDPS) you receive on-site deployment planning help from TSG via a straightforward voucher creation and redemption process. Select the engagement, create a voucher for your engagement and assign that voucher to TSG. When the engagement ends, TSG takes steps to redeem the voucher and receive payment directly from Microsoft.
7 missing Lync? special offer Is your business missing Microsoft Lync? Lync transforms every communication into an interaction that is more collaborative, engaging and accessible all through a single interface. TSG is unique among Avaya Business Partners in its ability to integrate your Avaya voice system with the Microsoft environment you re already familiar with. Boost productivity with IM, audio-, video- and web-conferencing, seamlessly united with your voice system. You don t have to keep Avaya and Microsoft separated in your business. Let TSG supply the missing Lync! Offer Details* This offer has everything you need to get Lync up and running, inlcuding: Server for Lync front-end /TDM Gateway 5 multi-function desksets TSG Professional Services As part of the bundle, TSG will deploy Lync for 25 users, with optional scalability up to 250 users. You ll have IM, Presence and Enterprise Voice up and running out of the box! See Your Account Manager for Bundle Price Options If your business demands a more robust solution, TSG can also craft a custom offer for you. * Offer assumes customer provides licensing (including Windows and Lync Server licensing plus CALs).
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