Welcome to the convenience of online grocery shopping we hope you are as excited as we are!

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2 Welcome to the convenience of online grocery shopping we hope you are as excited as we are! At SPUD, we are committed to providing you with quality certified organic and local, sustainably produced foods. Ordering your groceries and having them delivered to your door will not only save you time, gas and money, it will allow you to do more of what really matters to you. Our 100% Satisfaction Guarantee is our promise to you and your family. If anything is not what you expected, don t worry it s on us! Inside you will find how you can get the most out of your online grocery experience. Have any questions? Feel free to visit us at for more information. Happy Shopping!

3 faster & easier Grocery Shopping We ve created some great unique features to help you customize your online shopping experience. Our goal is to save you time allowing you to do more of what really matters to you. Start Shopping Sign up with your name, address and to begin exploring our great variety of fresh, local and organic produce and grocery items. Delivered to Your Door Your delivery day is based on the neighbourhood you live in. You don t need to be at home to receive your order, just let us know where you would like your grocery bin dropped off. We provide cold packs, insulated jackets and dry ice to ensure everything arrives fresh. Choose from over 500 tasty and healthy recipes Not sure what to cook this week? Browse through our wide selection of delicious and easy recipes. Browse the Aisles Search for select items with our search feature or browse through our online grocery aisles to choose your produce, grocery, dairy, bakery, meats, seafood, deli, beverages, snacks, health and home items. Be sure to view our Hot List to see our weekly specials, special diets and recipes. Build a My List My Lists are shopping lists that you create containing grocery items that you have previously ordered or that you want to group together to make it easier and faster to complete your grocery shopping. You can create a list for staple household items, snacks for kids, even everything you d need for the perfect Mexican dinner. Build as many lists as you want! Standing Order Set up a Standing Order and receive weekly, bi-weekly or monthly deliveries of your staple grocery items. You can edit your order according to what you need and how often you need it delivered. That means no more running out of milk, bread or cheese! Set it and forget it! Create a Fresh Harvest Box The Fresh Harvest Box is a great way to receive a weekly order of fruits and vegetables. Simply tell us how often you want to receive the box (weekly or bi-weekly) and how much you want to spend on the box. You can adjust your Fresh Harvest Box to include only local items, or tailor it to include the fruits and vegetables you and your family want. Don t want a box? No problem, just order the produce that you want each week the same way you would order the rest of your groceries. Sign Up Shop Checkout Delivered

4 Tips on saving you money and time 1. Save Time Order fresh produce and groceries from the comfort of your home. Skip the long lines and endless searching for products in the store. 2. Save Gas Leave the car at home and order your groceries online. 3. Save Money Avoid impulse buys by selecting exactly what you want and need. 4. Plan Ahead End multiple trips to the grocery store and avoid purchasing unplanned items. 5. Weekly Specials Shop for weekly specials and take advantage of great deals. 6. Free Delivery Delivery is free for most orders. Log in to the site, your my Cart will show the minimum amount needed for free delivery in your area. 7. Buy in Bulk Experience the cost savings of buying in bulk, without having to cart heavy items from the store to your home. Receive further discounts when you purchase items by the case or as multiples of two or more. 8. Compare Products and Prices Easily search through online grocery aisles to compare and find all the products you need. 9. Standing Order Set up a weekly, bi-weekly or monthly standing order and receive an additional 5% off select items. 10. Refer Your Friends Every time you refer a friend who signs up, you receive a $25 credit to your account. Your friends get a great deal too. They ll receive $25 off over their first 4 deliveries ($5 off each of their first 3 orders and $10 off their 4th). 10 WAYS to save money & Time

5 FARM TO YOUR TABLE Below is the process of how your SPUD groceries end up on your table. Farm Planting Growing Harvesting Packaging SPUD Warehouse Quality Management Hand-picked perfection By filling our trucks with 100 bins, there are 99 less vehicles on the road driving to get groceries Order from SPUD Easy and Convenient 100% Satisfaction Guarantee Fully customized to your needs Free Delivery Your Table Fresh, local and organic groceries delivered right to your door. You and your family will save time and gas, so you can have more time to do what really matters to you.

6 Commitment to you and the Community At Sustainable Produce Urban Delivery, we believe we can all play a powerful role in building a better world. When you purchase local food, you are involved in an important process that contributes to your local economy and food security. Our goal is to buy from as many local farms and suppliers as possible. By buying locally, you get fresher, tastier food and help support your local community. Over 50% of our products are locally sourced, creating local jobs and reducing transportation emissions. We sell a growing list of Fair Trade products guaranteeing better wages and conditions for farmers and food producers. 100% of our produce is either certified organic or local and sustainably produced. All of our grocery items are naturally produced with no chemicals or preservatives, and over 50% are organic. Our delivery service reduces pollution and congestion. When a van leaves our warehouse with 100 orders, it decreases the number of vehicles on the road.

7 Community Outreach Program 1 4 We partner with local charities. We drop off your donations directly to the charities. CYCLE OF YOUR DONATION Place your donation in our bins. We collect the bins and organize the donations at our warehouse. 2 3 Throughout the year, we make use of our of delivery fleet to help you give back to the community. The Community Outreach Program is a partnership between SPUD and local, non-profit organizations. We collect donations of clothing, toiletries, household items and children s toys from our customers, providing a simple and convenient way for all of us to give back to our community and those in need. All donations collected go directly to the charitable foundations we partner with. Being part of the local community means we are passionate not only about being sustainable in an environmental sense but in a social sense as well. Through the Community Outreach Program we aim to become better corporate citizens and more importantly, better neighbors. Through these efforts, together we have been able to help hundreds of families in our community with organizations including Children s Hospital, The Food Bank, SPCA and the Women s Transition House.

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