Thank you for your interest in the position of IT and Office Systems Developer and Operator at the Fawcett Society.

Transcription

1 27 th January 2015 Dear Applicant, Thank you for your interest in the position of IT and Office Systems Developer and Operator at the Fawcett Society. The Fawcett Society is the UK s leading campaign for women s equality and rights. We are proud to trace our roots back to 1866, when Millicent Garrett Fawcett began her lifetime s work leading the successful parliamentary campaign for women s votes. Our unrivalled pedigree of 147 years of campaigning makes us the most authoritative, independent and high profile advocate of women s rights in the UK. We have over 2,000 members and a network of local groups that support Fawcett s campaigns. Many thousands more supporters follow Fawcett s campaigns through our e-bulletins and through social networking sites. These members and supporters are the heartbeat of Fawcett and over the next few years we want to both significantly swell our numbers and provide more ways for members to support our vital campaigns. The main purpose of the role is to support this ambitious plan for growth by ensuring that our extensive ThankQ database of members, supporters, and other key stakeholders is up to date and accurate. The post holder will have responsibility for performing all routine data management tasks including data imports, data cleansing, GiftAid claims, and membership reporting. The post holder will also be responsible for Website content and functionality, and for supporting the day to day work of the Charity, working with staff responsible for membership, fundraising and communications. This is an ideal opportunity for someone who has strong IT, admin and communications skills. The successful candidate will enjoy working with data, and improving systems to ensure the effective use of data within the organisation. This pack contains more information about us and where this role fits in, the job description, a person specification and instructions on how to apply. We look forward to hearing from you, Yours Sincerely, Miranda Seymour-Smith CEO

2 Background Information About us Fawcett is the UK s leading campaigning organisation for women s equality and rights at home, at work and in public life. Since our founder s successful parliamentary campaign for the women s vote we have continued to keep women s rights on the political agenda and in the public eye. Today we are the UK s largest independent membership organisation with a dedicated focus on advancing women s equality and rights in modern Britain. We boast a large national member base as well as a formidable network of supporters and allies within politics, business, the media, academia and the professions. We effect change by combining direct lobbying within the political system with campaigns that increase and demonstrate public support for action. We use independent research and evidence to better understand key issues and generate reports, lobbying tools and media coverage that both increase awareness and put pressure on decision makers to act. A lot of what we do involves working with our supporters, through online networks, local activities and more. This means campaigners around the country can get involved and we can showcase the support our campaigns have. We also work with other leading thinkers to not just make the case for greater gender equality, but to develop new ideas on how to get there. Our Vision and Beliefs Our vision is of a society where women and men are equally valued and respected, and have equal power and influence in shaping our own lives and the wider world. We believe that as a society we will be stronger, healthier and happier when all people women and men enjoy full equality and respect. However there are still many inequalities remaining between different groups; one of the largest is that between women and men. This is not just expressed in differences between women s and men s power and influence, but also in what women earn and own, their education, the type of crime women experience and the justice they get, and how they are represented and treated in our culture and media. This is bad for women, our families, communities and society. To make a difference change is needed on four key fronts - none of which will deliver without the others. Firstly, we must ensure that the laws and policies that shape our everyday lives do not undermine, but rather advance equality and women s rights. Second, we need to ensure that everyday practice - from government, businesses and civil society - follows suit, not just because of the law but because it is the right and the most effective thing to do. Thirdly, greater awareness of the remaining inequalities that women face and galvanising support for change is key. Fourthly, it is crucial that women are involved at the centre of driving through and delivering this change. We believe that whilst our elected government should have a central and leading role, real progress must also involve a wide range of other agents of change in our society including businesses, the media, NGO s, educationalists, voluntary organisations and individuals both women and men.

3 Our Mission We work towards our vision by: Influencing changes to policy and legislation Promoting and supporting better implementation of policy and legislation Raising awareness of the continuing inequality gap between women and men and promoting positive attitudes and beliefs about progressing women s equality Increasing women s power and influence in decision-making Our Activities Monitoring and researching barriers and opportunities to realising women s equality and developing/supporting policy and practical solutions to these Producing resources and information that support decision makers and our supporters in affecting change Lobbying national government, parliament and political parties, and where appropriate the EU and UN Delivering and mobilising public-facing campaigns Facilitating debate, collaboration and the development of ideas through meetings, events, publications and online forums Our Database The Fawcett Society CRM system is a ThankQ database of approximately 35,000 records. The records comprise our members (approximately 2,300), supporters, donors/funders, communication contacts, local group information, and other key stakeholders. The database is used to support membership servicing, income generation and campaigning. It is vital to tracking and communicating with our membership. With plans for significant membership growth over the next several years, it is vital that the database is accurate and up to date.

4 Job description Post:! IT and Office Systems Developer and Operator Contract: permanent, minimum 0.6 to 0.8 FTE (28 hours a week) Salary: circa 25k pro rata Start date: ASAP Additional benefits: We offer enhanced paid holiday, sick pay, maternity, paternity and adoption pay and we operate a system of flexible working. Other benefits include an employer s pension contribution of 2.5%, and an interest free season ticket loan. Location: Presently the office is near to Bethnal Green tube/cambridge Heath overground but may move nearer to central London in the next 12 months Reports to: CEO Line management responsibilities: None Overall purpose: The post holder will be responsible for ensuring Fawcett systems minimise the use of staff time in running the charity and the role will support the day to day work of income generation, membership servicing and other charitable activity. Job functions: To maintain and improve the ThankQ database and provide the information the Charity needs from the database by: - Uploading or entering new data and undertaking regular cleansing and routine maintenance of the database so it forms an accurate and usable record of members and supporters and activity with key contacts - Generating the maximum possible Gift Aid claim from the data and enabling Fawcett to forecast Gift Aid income accurately. Generating the data needed to carry out appeals or other fundraising activity. - Providing regular and ad hoc reporting on membership statistics, local groups, income and Gift Aid and analysing the information on the database to enable the charity to grow its income and influence.

5 - Ensuring that all Fawcett staff and office-based volunteers have a working knowledge of the database and how to use it and have simple protocols and standard reporting tools to enable them to add to its content and use the data in their work. Having checks in place to ensure it is used as required. Where the skills required are outside their expertise, provide support to others on working with the database and meet their needs to enable communications with members, supporters and other key stakeholders. Website - Carrying out all the routine and ad hoc work associated with members and supporters including sending welcome packs and handling routine mailings and responses to queries using template responses as a basis. - Developing the database to better meet the charity s needs including working with the ThankQ team to commission a new membership module. - Working with staff and volunteer groups to ensure all understand the requirements of data protection and adhere to them. Taking responsibility for the charity data protection policy and the privacy policy and privacy pages on the website - To be the charity expert on the website and to take responsibility for uploading content or supporting others to upload it. - Take responsibility for ensuring the website, including the merchandising is available and works as required, liaising with our website providers - Take responsibility for reporting on website and trading statistics and providing advice on how to increase visits and engagement with the site - Take responsibility for managing the technical aspects of the Fawcett shop and for uploading new products and stock management and fulfilment. - Be the lead on transferring to a new web platform when that becomes necessary Social Media - Be the expert on the technical aspects of social media and particularly in the skills needed to grow the engagement and track and report on results Integration - Be the Charity expert in all related sites the Charity uses and systems such as Mail Chimp, Give as You Live, and work to integrate them seamlessly with Charity systems To support the smooth running of the Fawcett office by: - Answering the main Fawcett phone line, managing the supporter care and local group accounts, and handling post - Liaising with CSMB and supporting staff in the office so they are not held up by IT related issues - Taking responsibility for the file structure on the Fawcett cloud and developing such protocols are needed to ensure the system is usable and understandable by all staff.

6 Person specification: Experience Essential Experience working with a charity-specific CRM e.g. ThankQ, Raiser's Edge, Integra, Salesforce, DonorPerfect, CARE etc. Familiarity with websites particularly Wordpress and Magento Experience of writing protocols and improving systems to shorten staff effort and improve quality of output of the system Experience managing routine cleansing, de-duplication of data and ongoing data integrity checks Experience of data importing, exporting and of generating database reports Desirable Experience as a business analyst or systems analyst or of working with one Experience of ThankQ Understanding of and practical experience using SQL or a willingness to learn Skills / Knowledge Essential High level of computer literacy High level of logic and minimum of one A level at a high grade in a maths, science or technical subject. Understanding of data models and structure Understanding and appreciation of data quality needs and issues Good interpersonal and communication skills and experience of teaching others about IT Excellent Microsoft Office Skills Demonstrable accuracy in data entry Desirable Understanding of Gift Aid and Data Protection regulations Able to communicate verbally and in writing in a warm and engaging way and explain complex things simply Interest in and support for Fawcett s vision, mission and values Understanding of Theory of Constraints or a willingness to learn How to apply

7 Please note that we will only accept applications on the forms provided. Please your application form to by 10am on Tuesday 24 th February Interviews will be held on between Wednesday 4 th and Friday 6 th March We want to make sure that we are an equal opportunities employer in practice, which is why we monitor our recruitment procedures. We therefore ask you to complete the separate online equal opportunities form either completely, or just those sections you are happy to complete. Responses are anonymous and automatically submitted. To keep our costs down we regretfully do not contact unsuccessful applicants at the first stage so if you have not heard back from us by Monday 2 nd March 2015, please consider that on this occasion your application has been unsuccessful, with thanks for your interest in Fawcett.