NATIONAL DEVELOPMENT BANK PLC. Credit cards Good Life Credit Card October2014

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1 NATIONAL DEVELOPMENT BANK PLC. KEY FACT DOCUMENTS CREDIT CARDS Credit cards Good Life Credit Card October2014

2 KEY FACT DOCUMENT Credit Cards The Product Financial and other benefits including any incentives and promotions Exclusive access to indulge in special offers throughout the year Lowest interest rates offered to experience a good life Convenient installment plans Credit cards issued under five categories. Convenience of obtaining supplementary cards for spouse / relatives (up to a maximum of two supplementary cards) NDB cards are VISA enabled enhancing convenience at all times Card upgrading facilitated subject to proof of income Procedure to be followed to obtain Product/Service Major Terms and conditions NDB credit cards create value to the customer in five different ways Silver card Gold card Platinum card Signature card Infinite card Credit card application can be obtained from bank branches or downloaded from the web which has to be duly filled Bank staff will seek additional verification documentation to verify creditworthiness of the customer Customer will receive notification by way of a letter to collect the credit card from the preferred branch which was mentioned in the card application Personal Identification Number(PIN) will reach the customer via registered post with the aforesaid covering letter All credit card processing and issuance will be subject to credit evaluation upon submission of required documentation and will be executed at the sole discretion of the bank Resident Sri Lankans and Nonresident Sri Lankans from years will be eligible for credit cards including supplementary card holders Primary card holder should be self employed or salaried drawing a basic salary of Rs 20,000 or above to be eligible for a credit card Customer is liable to pay the bank all due charges including late payment Credit card takeover and limit

3 Temporary Limits / Bonus limits / In excess - Emergency hospital bill payments facilitated up to a maximum of 10% of the approved limit or LKR 100,000 (whichever is lower) up to a maximum of 30 days after verification of satisfactory track record. Cards issued for RFC, NRFC and RNNFC accounts will be subject to CBSL guide lines Balance transfer options Customer has to contact bank s call center to activate the card prior usage Maximum of two supplementary cards will be issued against each primary card. enhancements facilitated subject to bank s discretion

4 Type of Charge and other required information Silver Gold Platinum Signature Infinite Minimum Credit Limit (Rs.) 25, , , ,000 1,000,000 Interest Rate % p.a. (Point of sale transactions) 18% 18% 18% 16% 16% Interest Rate % p.a. (Cash transactions) 20% 20% 20% 18% 18% Joining Fee for Primary / Corporate Cards (Rs.) 1,500 1,500 2,500 2,500 2,500 Joining Fee for supplementary card/cards 1,000 1,000 1,500 1,500 1,500 Annual Fee for Primary card 1,500 2,500 3,500 5,000 6,500 Annual Fee for supplementary cards 750 1,000 1,500 2,000 2,500 Minimum Payment Due 5% 5% 5% 5% 5% Late Payment Fee Primary Card - Reissuance / Replacement Fee 1,000 1,000 1,500 1,500 1,500 Supplementary Card Reissuance / Replacement ,000 1,000 1,000 Fee PIN Replacement Fee for Primary/Supplementary Card Over Limit Fee Stamp duty (per Rs, 1,000/-) Limit Enhancement - Permanent/ Temporary 1,000 1,000 1,500 1,500 1,500 Duplicate Statement Fee (per copy) less than Year Overseas Courier fee 3,000 3,000 3,000 3,000 3,000 Voucher Copy - Local/International Installment Plan Fee - Minimum LKR 20,000 Below LKR 99,999-3 months 1,000 1,000 1,000 1,000 1,000

5 6 months 1,500 1,500 1,500 1,500 1, months 2,000 2,000 2,000 2,000 2,000 Above LKR 100,000-3 months 1,500 1,500 1,500 1,500 1,500 6 months 2,500 2,500 2,500 2,500 2, months 4,000 4,000 4,000 4,000 4,000 Interest free number of days 51 days 51 days 51 days 51 days 51 days Balance transfer LKR 49,999/- 1,500 1,500 1,500 1,500 1,500 Balance transfer LKR 50,000/- 2,000 2,000 2,000 2,000 2,000 Interest rate for the balance transfer option 16% 16% 16% 16% 16% Daily cash withdrawal limit 12,500 50, , , ,000 Cash withdrawal fee (local and international transactions) Transaction reversal fee (customer request and 1,000 1,000 1,000 1,000 1,000 lack of funds Balance confirmation charges

6 Complaint Procedure The following methods are available to customers to lodge complaints Through the Branch manager or the Relationship manager Through our call centre us at: Write to: The Manager Customer Relationship Management. National Development Bank PLC. No 40, Nawam Mawatha, Colombo 02. In the event a satisfactory solution is not provided by the bank, customer can escalate his/her complain to the office of the Financial Ombudsman of Sri Lanka. Dr Ranjith Ranaraja Financial Ombudsman Office of the Financial Ombudsman 143A, Vajira Road Colombo 05 Contact number: TeleFax: fosril@sltnet.lk Website: