Bachelor Degree Requirements for a Computer Network Administrator

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1 CONNECTING SALARIES TO TALENT 2013 salary guide FOR IT PROFESSIONALS

2 In today s tumultuous, cost-conscious economy, businesses are striving to maximize their return on investment. However, while many view ROI as an exercise of doing more with less, in the IT world, optimizing ROI is all about doing things better and doing it with the best talent available. It s no surprise then that the competition for professionals with the latest skills electronic medical records implementation, cloud computing, mobile app development, etc. is intensifying. In fact, the unemployment rate for IT positions is well below 4 percent, resulting in an extremely shallow pool of available talent and creating challenges for businesses looking to connect with the right professionals for their critical positions. At Modis, we help businesses overcome this challenge every day by making it easier to connect with, and hold on to, exceptional professionals with the right mix of IT skills and proven experience those professionals that bring not only technical aptitude, but also deliver significant business value. One of the ways we can make it easier is through our 2013 Salary Guide, which features the most thorough, accurate and current collection of compensation insight for the IT industry. The figures presented in this guide are based on detailed hiring metrics from our nationwide branch network and a comprehensive examination of national hiring data and trends. In addition, the Salary Guide features detailed job descriptions for hundreds of IT positions. Investing wisely in your workforce is the surest way to ensure an optimal return. I hope that you find this Salary Guide extremely helpful in maximizing your ROI and that it helps you connect with the top IT professionals you need to make it happen. Sincerely, Jack Cullen, President 2

3 2013 salary guide FOR IT PROFESSIONALS ABOUT THE DATA IN THIS GUIDE The enclosed data was obtained through the Modis partnership with CareerBliss, a career community dedicated to helping people find happiness in the workplace and therefore in life. CareerBliss has millions of salary reports from real employees that are aggregated and formatted to be helpful to employers and employees alike. The company s information on average and starting salaries and company culture has been featured on CNN, CNBC, Fox Business, Forbes, Yahoo Finance, and The Huffington Post. Additionally, each office in the nationwide Modis branch network has reviewed the data against their own internal data, as well as that of local clients and IT professionals in their market. Based on that review, some modifications have been made to the raw data, to ensure localized accuracy. TABLE OF Contents 02 U.S. national salary data 02 national multipliers 03 Database Development, Administration & BI 03 Programming/Software Engineering 05 Technical Support 06 Enterprise Systems Analysis & Integration 07 Technical Writing 07 Network Design & Administration 08 Web Development & Administration 09 Management & Project Management 09 Security 10 Analyst 11 JOB DESCRIPTIONS 36 modis LOCATIONS 1

4 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA U.S. national salary data NATIONAL MULTIPLIERS* Albany NY 101.4% Atlanta ga 100.7% Austin TX 95.9% Baltimore MD 104.4% Birmingham AL 93.7% Boston MA 110% Cedar Rapids IA 90.9% Charleston SC 97.1% Charlotte NC 99.9% Chattanooga TN 92.8% Chicago IL 106.3% Cincinnati OH 98% Cleveland OH 101.6% Colorado Springs CO 91.7% Columbia SC 91.9% Columbus OH 100% Dallas TX 100.2% Denver CO 101.5% Des Moines IA 97.6% Detroit MI 102.9% Ft. Lauderdale FL 100.7% Greenville SC 96.3% Harrisburg PA 101.4% Hartford CT 107.1% Houston TX 102.5% Huntsville AL 96.5% Jacksonville FL 96.5% Kansas City MO 98.3% Knoxville TN 88.6% Los Angeles CA 109.5% Louisville KY 97.6% Media pa 104.4% Memphis TN 94.1% Miami FL 99.1% Milwaukee WI 95.7% Minneapolis MN 105.5% Nashville TN 92.8% New York NY 114.5% Newark NJ 113.8% Oklahoma City OK 94.5% Omaha NE 95.5% Orange County CA 109.7% Orlando FL 94.2% Philadelphia PA 104.9% Phoenix AZ 100.1% Pittsburgh PA 98.4% Portland OR 102.1% Raleigh NC 100.2% Richmond VA 100% Rochester NY 100.3% Sacramento CA 106.4% Salt Lake City UT 95.9% San Antonio TX 94.1% San Diego CA 105.6% San Francisco CA 117.6% Seattle wa 107.7% St. Louis MO 98.9% Syracuse NY 94.4% Tallahassee FL 92.5% Tampa FL 97.9% Tulsa ok 95.2% Washington DC 109.3% Example based on the Average Base Salary of a Java Developer in Houston, TX: NATIONAL BASE SALARY AVERAGE FIGURE NATIONAL MULTIPLIER $81,004 x 102.5% = $83,291 AVERAGE BASE SALARY FOR A Java Developer in HOUSTON, TX * national multipliers are based on salary averages. Increases and decreases in demand for certain positions may impact this percentage. AVERAGE BASE SALARY BY COMPANY SIZE SMALL MEDIUM LARGE Based on less than $50 million in annual sales, all industries. This figure represents the average. Based on $50-$200 million in annual sales, all industries. This figure represents the average. Based on greater than $200 million in annual sales, all industries. This figure represents the average. BASE SALARY LOW HIGH AVERAGE Based on all company sizes and industries. Only 10% of the workforce is paid below this figure. Based on all company sizes and industries. Only 10% of the workforce is paid above this figure. Based on all company sizes and industries. This figure represents the average. TOTAL CASH COMPENSATION LOW HIGH AVERAGE Based on all company sizes and industries. Includes annual cash incentives. Only 10% of the workforce is paid below this figure. Based on all company sizes and industries. Includes annual cash incentives. Only 10% of the workforce is paid above this figure. Based on all company sizes and industries. Includes annual cash incentives. This figure represents the average. 2

5 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Database Development, Administration and BI AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Business Intelligence Specialist 100, , ,489 81, , ,713 86, , ,726 Data Architect I 60,091 63,607 65,872 37,636 93,102 64,228 38, ,238 68,446 Data Architect II 83,299 85,551 90,830 57, ,335 87,727 59, ,147 90,380 Data Architect III 89,128 93, ,528 72, ,215 97,281 73, ,881 99,610 Data Architect IV 103, , ,241 87, , ,554 89, , ,245 Data Architect V 110, , ,807 97, , , , , ,094 Data Management Director 119, , , , , , , , ,768 Data Modeling Analyst 87,692 90,280 97,862 69, ,135 93,671 71, ,211 99,979 Data Warehouse Manager 101, , ,355 89, , ,266 91, , ,627 Data Warehouse Programming Specialist 80,781 85,992 89,696 69, ,202 87,007 69, ,177 89,677 Data Warehouse Specialist 86,287 88,762 96,232 69, ,448 92,355 70, ,513 96,622 Database Administration Manager 101, , ,801 85, , ,135 87, , ,763 Database Administrator 81,728 84,394 89,164 66, ,586 87,967 67, ,259 89,431 Database Analyst I 50,972 53,315 56,481 37,349 71,442 55,654 38,320 73,152 56,623 Database Analyst II 64,323 68,146 71,724 50,075 90,549 69,143 50,654 92,593 70,933 Database Analyst III 80,495 83,940 90,417 67, ,407 88,309 68, ,055 90,746 Database Analyst IV 90,690 95, ,988 79, ,918 98,293 81, , ,724 Database Analyst V 103, , ,558 87, , ,852 91, , ,601 Database Report Writer 54,153 55,963 61,603 40,405 82,499 59,446 40,652 85,245 60,611 Database Warehouse Analyst, Sr. 82,658 87,918 92,214 70, ,833 88,842 73, ,779 93,308 Oracle Database Administrator 93,967 95, ,371 78, ,300 98,300 79, , ,200 Programming/Software Engineering AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE.Net Developer 74,891 78,743 82,395 56,084 99,781 80,137 58, ,967 82,603 Applications Development Manager 99, , ,615 91, , ,851 92, , ,493 Applications Engineer I 49,540 51,958 54,479 40,298 73,924 52,873 40,988 75,297 54,064 Applications Engineer II 65,015 67,993 71,459 52,889 88,588 69,930 53,255 92,692 70,976 Applications Engineer III 83,434 86,697 89,835 67, ,872 88,058 69, ,992 90,578 Applications Engineer IV 89,585 92,180 98,527 76, ,392 96,045 76, ,569 98,075 Applications Engineer V 108, , ,420 94, , ,195 96, , ,725 Applications Systems Architect 87,707 91, ,145 81, ,572 97,376 82, , ,584 3

6 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Programming/Software Engineering CONTINUED AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Client/Server Programmer I 48,979 51,958 56,163 43,135 70,781 53,963 44,860 72,039 55,087 Client/Server Programmer II 60,616 61,664 70,561 51,627 83,285 66,764 53,330 85,686 68,346 Client/Server Programmer III 76,747 81,331 87,172 66, ,884 82,156 67, ,166 84,197 Client/Server Programmer IV 85,338 90,279 99,120 73, ,712 94,051 75, ,415 96,138 Client/Server Programmer V 90,303 95, ,258 83, ,872 99,060 84, , ,245 GIS Analyst I 37,416 38,877 41,228 30,860 47,254 40,535 31,785 49,049 41,139 GIS Analyst II 44,277 46,628 49,206 40,251 53,695 48,113 41,700 53,925 48,159 GIS Analyst III 53,124 56,060 59,403 48,755 68,001 57,589 49,261 69,956 59,439 GIS Analyst IV 62,923 67,172 70,397 54,594 89,549 68,635 55,230 94,608 72,384 GIS Analyst V 79,688 83,031 86,831 65, ,827 84,883 68, ,258 88,883 Java Developer 76,935 79,560 83,131 56,480 99,582 81,685 58, ,154 84,714 Java Developer, Sr. 88,599 94,662 96,795 74, ,780 94,702 75, ,674 97,686 Mainframe Programmer I 44,195 45,795 48,954 37,979 59,997 47,610 39,042 60,873 49,065 Mainframe Programmer II 58,007 60,544 65,901 48,336 82,053 63,049 48,889 84,854 63,681 Mainframe Programmer III 71,869 75,227 80,269 63,061 97,738 77,948 65, ,818 79,009 Mainframe Programmer IV 79,045 83,328 89,219 72, ,238 86,264 73, ,242 86,799 Mainframe Programmer V 93,497 98, ,774 83, , ,277 84, , ,797 Programmer I 48,719 50,154 57,339 43,050 68,925 54,500 44,427 70,428 55,554 Programmer II 61,684 63,874 68,422 51,830 81,802 66,486 53,103 84,417 68,727 Programmer III 74,588 77,210 83,966 64,710 97,535 81,615 65, ,478 83,223 Programmer IV 86,568 92,544 97,577 78, ,146 94,939 80, ,892 97,589 Programmer V 94,542 99, ,007 86, , ,814 88, , ,715 Release Engineer 76,356 80,851 85,597 59, ,447 83,472 67, ,050 85,300 Software Architect 108, , ,402 94, , ,470 98, , ,744 Software Architect, Sr. 126, , , , , , , , ,503 Software Engineer I 53,001 55,530 61,024 48,119 68,917 58,535 49,307 69,791 59,177 Software Engineer II 66,707 69,251 76,428 59,171 90,266 73,932 60,049 93,123 75,049 Software Engineer III 79,279 82,355 91,937 70, ,994 88,381 71, ,152 89,244 Software Engineer IV 92,717 98, ,525 86, , ,555 88, , ,283 Software Engineer V 104, , ,649 95, , , , , ,416 Software Quality Assurance Analyst l Software Quality Assurance Analyst ll Software Quality Assurance Analyst lli 41,854 43,660 49,024 35,807 58,826 46,758 36,053 61,678 47,977 43,967 46,069 50,166 37,454 61,654 49,153 38,577 63,153 50,291 47,561 49,641 55,075 39,963 66,134 51,738 41,042 69,357 54,148 Software Support Engineer I 48,774 51,628 53,034 37,521 68,992 51,597 38,346 70,328 52,180 Software Support Engineer II 60,453 63,260 66,040 48,694 83,881 64,022 50,349 85,719 65,409 Software Support Engineer III 76,739 80,623 84,043 55,560 99,679 81,675 56, ,104 83,150 4

7 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Technical Support AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Computer Operator I 33,493 35,400 36,979 27,709 46,237 36,075 28,029 46,929 36,449 Computer Operator II 40,288 42,649 43,701 32,819 52,742 41,844 33,066 53,901 42,400 Computer Operator III 46,719 48,178 50,305 38,477 61,043 48,418 38,947 62,761 49,785 Customer Service Representative I Customer Service Representative II Customer Service Representative III 29,058 30,109 31,009 25,094 37,805 30,327 25,223 39,063 31,118 31,766 33,007 37,821 29,283 45,155 36,099 29,668 46,371 36,904 39,631 41,317 42,532 33,986 51,819 41,605 35,035 53,376 42,751 Data Entry Clerk I 25,394 26,728 27,650 21,721 33,542 27,052 21,894 33,860 27,457 Data Entry Clerk II 28,743 30,034 32,532 24,153 38,838 30,474 24,196 39,401 30,823 Help Desk Manager 78,635 82,794 90,155 61, ,954 85,961 63, ,513 90,078 Help Desk Supervisor I 55,545 58,755 62,892 41,748 82,037 60,311 43,250 84,266 61,973 Help Desk Supervisor II 64,137 68,380 73,678 51,340 94,914 70,797 51,365 98,038 73,030 Help Desk Supervisor III 75,473 80,142 84,594 62, ,834 82,349 62, ,351 85,256 Help Desk Support 42,374 44,210 47,496 36,795 58,282 46,281 37,226 60,034 47,566 Help Desk Support Assistant 36,763 38,652 40,399 31,129 48,912 39,350 31,806 49,837 40,218 Help Desk Support, Sr. 50,380 51,634 57,070 42,569 69,190 55,023 42,957 70,996 56,147 Installation & Maintenance Technician I Installation & Maintenance Technician II Installation & Maintenance Technician III Installation & Maintenance Technician, Director Installation & Maintenance Technician, Supervisor 42,302 45,063 46,376 31,828 60,082 45,127 31,874 60,113 45,458 49,830 52,074 53,343 38,481 67,605 52,408 38,848 67,650 52,914 60,531 62,665 65,287 44,898 79,802 63,957 45,153 81,343 64,363 90,294 94, ,992 86, , ,589 94, , ,910 89,498 92,542 95,403 53, ,521 74,558 53, ,117 77,182 LAN/WAN Administrator 68,202 72,292 75,184 55,542 90,343 73,206 56,434 93,107 74,998 LAN Support I 46,704 48,969 50,435 38,466 62,938 49,724 38,556 63,866 50,880 LAN Support II 56,830 60,193 61,924 46,456 77,481 60,373 47,119 79,418 61,890 LAN Support III 66,587 70,774 77,630 58,604 97,105 75,577 59,520 99,927 76,701 PC Maintenance Technician I 38,450 40,219 42,730 31,736 51,307 40,550 31,793 52,005 41,183 PC Maintenance Technician II 45,330 48,090 50,504 38,064 61,659 49,422 38,108 63,077 50,032 PC Maintenance Technician III 51,840 53,718 57,846 41,995 71,411 54,831 42,122 73,085 55,719 Sales Engineer I 49,350 51,737 55,270 39,553 71,103 53,135 40,423 72,485 55,767 Sales Engineer II 64,134 66,712 70,928 48,296 90,803 69,002 51, ,817 75,777 Sales Engineer III 77,861 80,116 85,270 64, ,999 82,393 68, ,863 91,682 Sales Engineer IV 90,566 96, ,908 78, ,779 98,352 80, , ,731 Sales Engineer V 92,723 97, ,844 89, ,063 99,341 93, , ,828 Technical Recruiter 56,728 59,943 63,687 43,881 83,231 61,882 45,667 87,377 63,672 5

8 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Technical Support CONTINUED AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Technical Sales Support Specialist I Technical Sales Support Specialist II Technical Sales Support Specialist III Technical Sales Support Specialist IV 45,386 48,152 50,467 36,907 64,126 48,884 37,510 66,396 49,881 57,513 58,803 62,246 45,859 78,964 60,805 45,982 83,319 62,059 71,623 75,099 79,438 54,235 99,109 76,578 55, ,606 79,224 87,638 92,100 96,828 71, ,435 93,679 74, ,108 96,900 Technical Support Analyst I 45,979 48,541 50,873 34,861 64,581 49,619 35,366 65,440 50,206 Technical Support Analyst II 56,277 59,073 63,286 43,984 80,188 61,106 44,721 83,171 62,620 Technical Support Analyst III 70,390 73,178 78,787 55, ,240 75,648 56, ,307 78,197 Enterprise Systems Analysis and Integration AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE CRM Application Administrator 79,375 81,463 97,416 75, ,650 90,154 78, , ,507 CRM Application Architect 115, , ,798 95, , , , , ,696 CRM Integration Specialist 93,622 97, ,294 85, , ,352 91, , ,188 CRM Program Director 123, , , , , , , , ,446 ERP Administrator 67,324 70,537 79,942 48, ,795 75,025 48, ,405 76,753 ERP Analyst I 62,003 65,229 66,912 47,150 90,253 65,289 47,478 94,612 65,829 ERP Analyst II 75,166 79,426 83,470 56, ,021 80,482 56, ,418 82,075 ERP Analyst III 93,387 98, ,178 75, ,410 98,436 77, , ,182 ERP Programmer I 65,638 67,386 73,364 47,276 94,818 69,888 47,959 98,881 71,806 ERP Programmer II 71,231 73,970 80,187 55, ,415 77,071 56, ,990 78,523 ERP Programmer III 88,496 92, ,630 76, ,025 96,566 77, ,180 99,979 ERP Project Manager 104, , ,316 87, , ,549 92, , ,271 Operating Systems Programmer I Operating Systems Programmer II Operating Systems Programmer III Operating Systems Programmer IV Operating Systems Programmer V 52,080 54,590 57,560 39,916 75,615 55,143 40,320 77,804 55,927 60,427 63,132 68,271 50,703 80,175 64,965 51,477 81,736 65,929 73,580 76,914 83,388 62,257 97,406 81,188 63, ,429 82,465 90,679 94, ,069 78, ,426 97,589 78, , ,766 97, , ,404 83, , ,770 84, , ,059 SAP Basis Consultant 95, , ,955 89, , ,089 91, , ,638 SAP Project Manager 86,535 89,546 98,834 77, ,975 94,821 94, , ,056 Systems Architect 98, , ,778 88, , ,977 91, , ,892 6

9 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Technical Writing AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Documentation Specialist I 40,424 41,844 45,951 33,222 55,768 44,121 34,106 57,773 45,538 Documentation Specialist II 49,296 51,101 55,779 39,246 70,032 53,648 40,423 72,062 54,752 Documentation Specialist III 59,811 62,798 66,396 49,096 82,045 64,100 49,653 84,077 65,179 Editor Web 55,539 58,731 61,828 50,264 70,088 59,315 52,073 70,480 59,331 Editor Assistant Web 48,858 50,805 55,138 24,413 63,401 53,141 24,998 63,604 53,811 Editor Senior Web 84,326 88,897 93,750 75, ,168 91,168 76, ,392 92,570 Instructional Technology Specialist 48,866 51,482 52,762 37,848 67,825 51,593 38,983 70,063 51,799 Technical Trainer I 52,962 55,413 64,622 45,931 80,719 60,969 47,068 82,685 62,244 Technical Trainer, Sr. 71,084 73,829 81,147 58,426 93,018 77,458 60,204 93,178 78,918 Technical Writer I 44,167 45,867 47,352 36,376 58,611 46,223 36,569 59,083 46,916 Technical Writer II 53,386 55,501 58,421 44,618 71,221 57,469 45,016 72,567 58,030 Technical Writer III 65,566 68,266 72,047 56,092 86,541 70,184 56,328 88,878 71,483 Technical Writer IV 77,361 82,799 85,006 68, ,947 83,729 70, ,550 84,866 Network Design and Administration AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Enterprise Infrastructure Architect 108, , ,872 95, , ,561 98, , ,418 Linux Administrator 75,826 79,275 83,389 55, ,728 81,506 55, ,354 82,160 Mail Server Administrator 70,598 73,721 75,426 54,715 98,087 74,366 55, ,805 76,106 Messaging Engineer 103, , ,949 82, , ,514 84, , ,523 Network Administrator Windows I Network Administrator Windows II Network Administrator Windows III Network Administrator Windows IV Network Administrator Windows V 50,161 53,445 55,667 39,226 70,943 53,995 39,367 72,192 54,864 59,551 62,348 66,583 50,077 80,917 64,659 50,895 84,877 65,976 68,010 72,236 77,035 57,387 91,525 74,772 58,434 94,855 75,451 77,495 80,786 85,674 63, ,515 82,461 63, ,014 84,749 86,744 90,656 96,370 74, ,238 93,313 77, ,881 96,486 Network Control Center Director 103, , ,817 95, , , , , ,390 Network Control Center Manager 88,995 94, ,521 75, ,231 99,234 78, , ,537 Network Control Technician I 45,706 48,021 51,030 37,084 65,655 49,580 37,310 66,452 50,036 Network Control Technician II 53,750 55,285 60,886 42,406 75,846 58,856 43,720 77,728 59,689 Network Control Technician III 64,667 67,800 72,915 51,016 93,111 70,416 51,491 97,858 71,961 7

10 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Network Design and Administration CONTINUED AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Network Engineer I 52,476 55,317 58,785 43,607 74,992 57,679 44,203 76,229 58,813 Network Engineer II 66,404 70,730 73,730 56,436 90,568 72,568 56,567 93,747 74,338 Network Engineer III 80,957 83,961 89,026 68, ,529 86,306 70, ,732 89,071 Storage Management Specialist 83,313 87,734 93,509 66, ,016 90,191 68, ,384 94,745 Systems Administrator 67,304 69,565 74,684 54,712 92,517 72,453 55,314 95,973 73,961 Systems Administrator, Sr. 79,024 84,233 96,388 69, ,585 88,689 70, ,480 92,285 Telecommunications Analyst I 46,672 49,243 51,182 37,357 64,706 49,275 37,421 66,671 50,023 Telecommunications Analyst II 58,535 62,221 64,315 48,090 76,701 61,630 49,168 79,163 63,216 Telecommunications Analyst III 71,005 75,981 78,205 58,945 92,111 75,400 59,532 95,795 77,459 Telecommunications Analyst IV 82,005 85,610 89,523 69, ,809 86,503 71, ,689 88,781 Telecommunications Analyst V 86,344 90,540 95,097 69, ,114 91,439 71, ,477 94,018 Telecommunications Technician I 43,045 44,553 48,642 34,877 58,916 46,158 35,278 59,807 46,648 Telecommunications Technician II 51,940 54,360 57,900 41,839 71,030 56,045 42,095 72,468 56,511 Telecommunications Technician III 60,293 63,132 70,471 50,784 84,624 66,874 51,229 87,057 68,647 UNIX Administrator 80,973 85,494 90,602 66, ,148 87,578 67, ,848 89,752 Web Development and Administration AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Content Engineer I 72,874 76,404 80,002 68, ,450 77,910 71, ,337 89,706 Content Engineer II 97, , ,725 85, , ,904 86, , ,852 Content Engineer III 109, , , , , , , , ,539 Content Manager 71,341 73,218 82,731 53, ,625 79,992 53, ,205 82,453 Content Specialist 51,266 54,526 56,018 41,503 72,437 54,574 42,433 75,892 56,564 Designer I 48,012 51,042 53,982 38,183 64,365 51,992 38,493 65,542 52,829 Designer II 57,696 58,993 64,857 43,302 70,647 61,954 45,475 72,782 62,565 Designer III 69,806 74,259 81,188 57,963 96,927 76,751 60, ,984 78,876 GUI Programmer I 55,940 59,251 63,712 46,531 71,990 60,262 46,963 73,451 61,351 GUI Programmer II 67,551 70,834 76,645 49,130 93,550 73,084 49,480 96,429 73,923 GUI Programmer III 77,364 82,618 87,527 65, ,187 84,847 72, ,600 87,437 Interface Design Director Web 131, , , , , , , , ,267 Interface Designer Web 73,521 75,509 80,736 70, ,316 78,971 74, ,184 85,706 Interface Designer, Sr. Web 80,398 84,846 92,787 57,495 94,176 87,071 68,629 96,438 87,824 Web Application Developer 73,975 77,669 85,115 59, ,081 80,986 61, ,552 82,035 Web Software Developer I 65,697 69,897 77,160 52,178 92,869 72,676 52,989 94,901 74,684 Web Software Developer, Sr. 79,140 83,254 88,157 71, ,790 86,349 73, ,709 88,350 Webmaster 61,700 65,074 69,465 47,093 91,011 66,996 47,195 93,231 68,145 8

11 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Management and Project Management AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Business Process Consultant 87,589 92, ,068 76, ,422 97,497 79, , ,089 Chief Information Security Officer Chief Information Technology Officer 154, , , , , , , , , , , , , , , , , ,802 Data Center Director 121, , , , , , , , ,416 Information Technology Director 130, , , , , , , , ,378 Information Technology Manager 100, , ,643 78, , ,578 80, , ,748 IT Project Coordinator 81,498 85,466 92,394 68, ,628 89,213 71, ,219 96,305 IT Project Manager I 67,482 69,488 77,223 54,449 95,559 74,115 56, ,908 77,565 IT Project Manager II 79,299 83,871 91,899 68, ,978 87,726 70, ,957 92,264 IT Project Manager III 90,915 96, ,771 80, , ,453 82, , ,898 IT Quality Assurance Director 100, , ,231 86, , ,289 89, , ,620 Project Engineering Manager 95, , ,843 78, , ,416 81, , ,050 Project Lead Application 100, , ,467 87, , ,664 90, , ,354 Vice President of IT 150, , , , , , , , ,644 Security AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Data Security Analyst 68,112 71,400 75,156 52,695 93,752 72,897 53,727 97,560 74,531 Data Security Analyst, Sr. 82,886 86,451 91,606 66, ,943 89,098 68, ,792 91,067 Data Security Manager 100, , ,449 85, , ,519 85, , ,252 Data Security Supervisor 85,885 91,451 94,425 60, ,596 91,546 63, ,103 93,467 IS Security Manager 92,745 99, ,988 77, , ,670 80, , ,191 Security Administrator 62,422 66,392 74,072 49,912 95,324 69,423 51, ,880 80,014 Systems/Application Security Analyst 75,268 79,525 86,241 48, ,719 83,702 48, ,669 96,461 9

12 MODIS 2013 SALARY GUIDE_U.S. NATIONAL SALARY DATA Analyst AVERAGE BASE SALARY BY COMPANY SIZE BASE SALARY TOTAL CASH COMPENSATION SMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE Applications Systems Analyst I 49,152 50,794 55,267 43,508 68,831 54,527 43,716 70,855 55,957 Applications Systems Analyst II 57,786 60,883 68,164 52,503 83,370 67,119 53,719 86,333 68,779 Applications Systems Analyst III 78,862 81,388 87,354 69, ,104 84,477 70, ,418 86,926 Applications Systems Analyst IV 87,165 91,812 99,942 80, ,147 96,675 82, , ,449 Applications Systems Analyst V 97, , ,290 87, , ,069 88, , ,123 Business Data Analyst I 50,305 53,257 58,288 44,399 69,014 56,135 44,671 69,460 56,753 Business Data Analyst II 62,248 65,890 69,244 54,690 85,718 67,991 56,935 87,210 69,006 Business Data Analyst III 77,396 81,967 87,624 68, ,047 84,729 69, ,835 86,353 Business Systems Analyst I 47,985 48,997 53,427 41,318 64,709 51,506 42,115 66,947 53,208 Business Systems Analyst II 61,173 65,111 69,333 52,404 84,644 66,679 54,491 89,215 68,976 Business Systems Analyst III 66,653 68,853 77,682 61,759 92,632 76,251 63,114 97,379 79,034 Business Systems Analyst IV 82,966 85,985 87,756 73, ,762 90,915 75, ,517 94,614 Business Systems Analyst V 92,848 95, ,764 81, , ,092 83, , ,815 Change Management Specialist 107, , ,859 93, , ,430 96, , ,481 Information Technology Auditor I Information Technology Auditor II Information Technology Auditor III Information Technology Auditor IV 49,785 51,785 55,073 40,996 70,516 52,864 41,722 73,326 54,248 63,118 65,799 70,245 51,319 85,644 68,321 53,161 89,134 70,049 78,969 80,662 86,833 67, ,223 84,084 68, ,760 87,968 89,943 95,140 99,431 75, ,061 96,393 78, , ,470 10

13 Database Development, Administration and BI Business Intelligence Specialist Leads strategic design and implementation activities for business intelligence applications, including inte gration with databases and data warehouses. Responsible for ensuring Business Intelligence is available to enhance decision making through all support functions. Identifies, researches and resolves technical problems. Relies on extensive knowledge and professional discretion to plan and achieve goals. Manages others. Significant ingenuity and flexibility is expected. Usually reports to the head of a unit/ department. Requires a bachelor s degree in area of specialty and 5 years of relevant Data Architect I Creates and implements a design for the storage and maintenance of data. Develops approaches for warehouse implementation, data acquisition and archive recovery. Deletes old data when necessary. May evaluate new data sources for adherence to quality standards and ease of integration. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor or manager. May require a bachelor s degree and 0-2 years of relevant Data Architect II Creates and implements a design for the storage and maintenance of data. Develops approaches for warehouse implementation, data acquisition and archive recovery. Deletes old data when necessary. May evaluate new data sources for adherence to quality standards and ease of integration. Relies on goals. Works under general supervision and usually reports to a supervisor or manager. May require a bachelor s degree and 2-4 years of relevant Data Architect III Creates and implements a design for the storage and maintenance of data. Develops approaches for warehouse implementation, data acquisition and archive recovery. Deletes old data when necessary. May evaluate new data sources for adherence to quality standards and ease of integration. Relies on goals. Significant ingenuity and flexibility is expected. Usually reports to a supervisor or manager. May require a bachelor s degree and 4-6 years of relevant Data Architect IV Creates and implements a design for the storage and maintenance of data. Develops approaches for warehouse implementation, data acquisition and archive recovery. Deletes old data when necessary. May evaluate new data sources for adherence to quality standards and ease of integration. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Manages others, but usually reports to the head of a department. Require a bachelor s degree and 6-8 years of relevant Data Architect V Creates and implements a design for the storage and maintenance of data. Develops approaches for warehouse implementation, data acquisition and archive recovery. Deletes old data when necessary. May evaluate new data sources for adherence to quality standards and ease of integration. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Manages others, but usually reports to the head of a department. Require a bachelor s degree and 8-10 years of relevant Data Management Director Ensures a smooth and effective data management infrastructure encompassing data warehouses, data stores, database architecture and other related systems. Responsible for overseeing data systems and ensuring they meet organizational requirements. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Manages others. Usually reports to senior management. Requires a bachelor s degree and at least 10 years of field Data Modeling Analyst Creates and manages data models in accordance with an organization s needs. Oversees the flow of information between departments through the use of relational databases. Eliminates data redundancies. Interfaces with stakeholders to understand an organization s data needs. Relies on knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is required. May manage others. Usually reports to a manager. May require a bachelor s degree and at least 5 years of relevant 11

14 Data Warehouse Manager Designs, develops and manages information management strategies and solutions. Oversees the warehouse and all related activities, including data sourcing, migration, design, implementation and quality control. Relies on knowledge and professional discretion to achieve goals. Manages others. Significant ingenuity and flexibility is expected. Usually reports to senior management. Requires a bachelor s degree with at least 7 years of relevant Data Warehouse Programming Specialist Oversees data warehouse design and configuration. Codes and documents procedures and tests and debugs data warehouses. Relies on knowledge and professional discretion to achieve goals. Some ingenuity and flexibility is expected. Usually reports to a manager or department head. Requires a bachelor s degree with at least 2-4 years of relevant Data Warehouse Specialist Designs, models and implements data warehousing activities. Programs and configures databases and provides support to end users. Responsible for verifying data accuracy, implementing business rules and supporting the data warehouse. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. A certain degree of ingenuity and flexibility is required. Requires a bachelor s degree and at least 2 years of field Database Administration Manager Provides technical leadership for architecture, design, documentation and maintenance of an internal database and related systems. Oversees the evaluation, design and implementation of database enhancements and develops a long-term strategy for data storage. Establishes policies and procedures related to data security and integrity and monitors and limits database access as needed. Relies on extensive goals. Manages others. Significant ingenuity and flexibility is expected. Usually reports to top management. Requires a bachelor s degree with at least 7 years of relevant Database Administrator Provides technical support for the development, implementation and maintenance of an internal database. Maintains policies and procedures for ensuring database s security and integrity. Implements data models, database designs, data access and table maintenance codes. Resolves database performance and capacity issues, and replication and other distributed data issues. Relies on knowledge and professional discretion to plan and achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. May require a bachelor s degree in a related area and 2-4 years of relevant Database Analyst I Maintains data storage and access by evaluating, designing and implementing company database(s). Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications and constructions. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a manager. May require a bachelor s degree in a related area and 0-2 years of relevant Database Analyst II Maintains data storage and access by evaluating, designing and implementing company database(s). Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications and constructions. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a manager, though some degree of ingenuity and flexibility is required. May require a bachelor s degree in a related area and 2-4 years of relevant Database Analyst III Maintains data storage and access by evaluating, designing and implementing company database(s). Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications and constructions. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and may manage others. Significant ingenuity and flexibility is required. May require a bachelor s degree in a related area and 4-6 years of relevant Database Analyst IV Maintains data storage and access by evaluating, designing and implementing company database(s). Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications and constructions. Relies on knowledge and professional discretion to achieve goals. Usually reports to a manager or department head and manages others. Significant ingenuity and flexibility is required. May require a bachelor s degree in a related area and 6-8 years of relevant 12

15 Database Analyst V Maintains data storage and access by evaluating, designing and implementing company database(s). Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Writes codes for database access, modifications and constructions. Relies on knowledge and professional discretion to achieve goals. May offer consultation to senior management and often serves as the top-level expert in the field. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor s degree in a related area and 8-10 years of relevant Database Report Writer Responsible for developing, documenting and supporting reporting activity utilizing software. Supports research teams or management by evaluating raw data and reporting results. Works with other stakeholders to achieve desired results. Relies on experience and professional discretion to achieve goals. Usually reports to a supervisor. Some degree of ingenuity and flexibility is expected. Requires a bachelor s degree in area of specialty and 2-4 years of relevant Database Warehouse Analyst, Sr. Assesses business information needs and identifies system requirements. Evaluates business intelligence data and produces reports. Acts as liaison between IT and business units. Ensures data accuracy. Assesses data extraction, report generation and bugs appearing in operations involving the data warehouse. Relies on extensive knowledge and professional discretion to achieve goals. Performs a variety of tasks. Significant ingenuity and flexibility is expected. Usually reports to a supervisor or department head. Significant creativity is expected. Requires a bachelor s degree in area of specialty and 4-6 years of relevant Oracle Database Administrator Implements and executes policies to ensure the security, integrity and operability of an Oracle database. Installs and upgrades Oracle server and application tools. Creates database storage structures, resolves database issues and maintains system security. Relies on limited knowledge and professional discretion to plan and accomplish goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. May require a bachelor s degree in a related area and 3-5 years of relevant Programming and Software Engineering.Net Developer Builds, designs and implements software packages for websites. Troubleshoots and debugs software code. Has knowledge of SQL, C++, HTML, CGI, JavaScript and other concepts. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and typically reports to a project leader. Some ingenuity and flexibility required. May require a bachelor s degree in a related area and at least 2 years of relevant Applications Development Manager Builds applications to meet business requirements and oversees a team of analysts or developers. Assesses existing applications and keeps abreast of industry standards and best practices. Determines technical changes, schedules projects and oversees timelines. Implements and monitors quality standards. Relies on extensive knowledge and professional discretion to plan and achieve goals. Manages others. Significant ingenuity and flexibility is expected. Usually reports to a department head. Requires a bachelor s degree in a related area and at least 7 years of application development Applications Engineer I Supports the design, development and modification of applications and programs. Evaluates company products and competing equipment on the basis of ability and capacity. Acts as the technical liaison to the sales team by providing capability reports. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require a bachelor s degree in area of specialty and 0-2 years of relevant Applications Engineer II Supports the design, development and modification of applications and programs. Evaluates company products and competing equipment on the basis of ability and capacity. Acts as the technical liaison to the sales team by providing capability reports. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. May require a bachelor s degree in area of specialty and 2-4 years of relevant 13

16 Applications Engineer III Supports the design, development and modification of applications and programs. Evaluates company products and competing equipment on the basis of ability and capacity. Acts as the technical liaison to the sales team by providing capability reports. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. May require a bachelor s degree in area of specialty and 4-6 years of relevant Applications Engineer IV Supports the design, development and modification of applications and programs. Evaluates company products and competing equipment on the basis of ability and capacity. Acts as the technical liaison to the sales team by providing capability reports. Relies on goals. Usually reports to a supervisor. Significant ingenuity and flexibility is expected. May manage others. May require a bachelor s degree in area of specialty and 6-8 years of relevant Applications Engineer V Supports the design, development and modification of applications and programs. Evaluates company products and competing equipment on the basis of ability and capacity. Acts as the technical liaison to the sales team by providing capability reports. Relies on significant knowledge and professional discretion to achieve goals. Usually reports to a department head. Significant ingenuity and flexibility is expected. Manages others. May require a bachelor s degree in area of specialty and 8-10 years of relevant Applications Systems Architect Leads the development of system design and execution. Documents development requirements for database, applications and operation system environment. Consults with end users to test and debug applications to meet client needs. Serves as expert for all aspects of application design and development and may lead training for IT staff. Relies on extensive goals. May offer consultation to senior leadership and is considered to be the top-level expert in this field. Usually reports to a department head. Requires a bachelor s degree and may be expected to have an advanced degree in area of specialty and at least 5 years of relevant Client/Server Programmer I Supports client/server software applications by reviewing, assessing and modifying programming systems. Relies on established guidelines and instructions to perform daily job functions. Works under general supervision. May require a bachelor s degree in a related area and 0-2 years of relevant Client/Server Programmer II Supports client/server software applications by reviewing, assessing and modifying programming systems. Familiar with relational database concepts and client-server concepts. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require a bachelor s degree in a related area and 2-4 years of relevant Client/Server Programmer III Supports client/server software applications by reviewing, assessing and modifying programming systems. Familiar with relational database concepts and client-server concepts. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. Significant ingenuity and flexibility is expected. May manage others. May require a bachelor s degree in a related area and 4-6 years of relevant Client/Server Programmer IV Supports client/server software applications by reviewing, assessing and modifying programming systems. Expertise with relational database concepts and client-server concepts. Relies on extensive goals. Usually reports to a department head. Significant ingenuity and flexibility is expected. Manages others. May require a bachelor s degree in a related area and 6-8 years of relevant Client/Server Programmer V Supports client/server software applications by reviewing, assessing and modifying programming systems. Expertise with relational database concepts and client-server concepts. Relies on extensive goals. May offer consultation to senior leadership and is considered to be the top-level expert in this field. Usually reports to a department head. Significant ingenuity and flexibility is expected. Manages others. May require a bachelor s degree in a related area and 8-10 years of relevant 14

17 GIS Analyst I Utilizes Geographic Information System (GIS) techniques to better understand certain variables in a given geographic location. Extracts data from GIS software, performs analysis and offers detailed recommendations based on results. Provides maps and data sets to clients to supplement analysis. Knowledgeable of GIS software and technology. Works in conjunction with CADD drafters and technicians. Relies on established guidelines and instructions to perform daily job functions. Usually reports to a supervisor. Requires a bachelor s degree in area of specialty and 0-2 years of relevant GIS Analyst II Utilizes Geographic Information System (GIS) techniques to better understand certain variables in a given geographic location. Extracts data from GIS software, performs analysis and offers detailed recommendations based on results. Provides maps and data sets to clients to supplement analysis. Knowledgeable of GIS software and technology. Works in conjunction with CADD drafters and technicians. Relies on limited knowledge and professional discretion to achieve goals. Usually reports to a supervisor. Requires a bachelor s degree in area of specialty and 2-3 years of relevant GIS Analyst III Utilizes Geographic Information System (GIS) techniques to better understand certain variables in a given geographic location. Extracts data from GIS software, performs analysis and offers detailed recommendations based on results. Provides maps and data sets to clients to supplement analysis. Knowledgeable of GIS software and technology. Works in conjunction with CADD drafters and technicians. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor s degree in area of specialty and 4-6 years of relevant GIS Analyst IV Utilizes Geographic Information System (GIS) techniques to better understand certain variables in a given geographic location. Extracts data from GIS software, performs analysis and offers detailed recommendations based on results. Provides maps and data sets to clients to supplement analysis. Knowledgeable of GIS software and technology. Works in conjunction with CADD drafters and technicians. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. May manage others. Significant ingenuity and flexibility is expected. Requires a bachelor s degree in area of specialty and 7-10 years of relevant Additional certification may be required. GIS Analyst V Utilizes Geographic Information System (GIS) techniques to better understand certain variables in a given geographic location. Extracts data from GIS software, performs analysis and offers detailed recommendations based on results. Provides maps and data sets to clients to supplement analysis. Knowledgeable of GIS software and technology. Works in conjunction with CADD drafters and technicians. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor s degree in area of specialty, at least 10 years of relevant experience and additional certifications. Java Developer Creates, designs and tests web-based Java applications to support business goals. Performs program coding and testing and addresses technical issues through research, investigation and debugging. Relies on goals. A degree of ingenuity and flexibility is required. Usually reports to a supervisor. Requires a bachelor s degree in area of specialty and 2-4 years of relevant Java Developer, Sr. Creates, designs and tests web-based Java applications to support business goals. Performs program coding and testing and addresses technical issues through research, investigation and debugging. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Usually reports to a supervisor. Requires a bachelor s degree in area of specialty and 4-6 years of relevant Mainframe Programmer I Analyzes, designs, develops and tests various components for large-scale mainframe computer systems. Manages online and batch application programs, implements disaster recovery plans and develops specifications and workflows. Relies on established guidelines and instructions to perform daily job functions. Usually reports to a project leader or manager. May require a bachelor s degree in a related area and 0-2 years of relevant Mainframe Programmer II Analyzes, designs, develops and tests various components for large-scale mainframe computer systems. Manages online and batch application programs, implements disaster recovery plans and develops specifications and workflows. Relies on limited goals. Works under general supervision and usually reports to a project leader or manager, though some 15

18 ingenuity and flexibility is required. May require a bachelor s degree in a related area and 2-4 years of relevant Mainframe Programmer III Analyzes, designs, develops and tests various components for large-scale mainframe computer systems. Manages online and batch application programs, implements disaster recovery plans and develops specifications and workflows. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor s degree in a related area and 4-6 years of relevant Mainframe Programmer IV Analyzes, designs, develops and tests various components for large-scale mainframe computer systems. Manages online and batch application programs, implements disaster recovery plans and develops specifications and workflows. Relies on extensive goals. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. May require a bachelor s degree in a related area and 6-8 years of relevant Mainframe Programmer V Analyzes, designs, develops and tests various components for large-scale mainframe computer systems. Manages online and batch application programs, implements disaster recovery plans and develops specifications and workflows. Relies on extensive goals. May offer consultation to senior leadership and is considered to be the top-level expert in this field. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. May require a bachelor s degree in a related area and 8-10 years of relevant Programmer I Analyzes, designs, develops and tests various programming systems, including encoding, testing, debugging and documenting programs. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate s degree and 0-3 years of relevant Programmer II Analyzes, designs, develops and tests various programming systems, including encoding, testing, debugging and documenting programs. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate s degree and 2-5 years of relevant Programmer III Analyzes, designs, develops and tests various programming systems, including encoding, testing, debugging and documenting programs. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. Significant ingenuity and flexibility is expected. May require a bachelor s degree and 4-6 years of relevant Programmer IV Analyzes, designs, develops and tests various programming systems, including encoding, testing, debugging and documenting programs. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor s degree and 5-8 years of relevant Programmer V Analyzes, designs, develops and tests various programming systems, including encoding, testing, debugging and documenting programs. Relies on significant goals. May offer consultation to senior leadership and is considered to be the top-level expert in this field. Usually reports to a department head. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor s degree and 8-10 years of relevant Release Engineer Manages software builds and releases. Responsible for the design and execution of builds, scripts, installation procedures and systems, including source code control and issue tracking. Works collaboratively with quality assurance team to ensure integrity of final version. Relies on knowledge and professional experience to achieve goals. Usually reports to a supervisor. Requires a bachelor s degree in a related area and 3-5 years of relevant Software Architect Designs and develops new software and revises old software. Determines product requirements and develops high-level architectural specifications with a focus on feasibility, functionality and ease of integration with existing systems. Relies on extensive goals. May lead a team of developers. Usually reports to a department head or senior management. Requires a bachelor s degree and at least 7 years of relevant An advanced degree in area of specialty may also be required. 16

19 Software Architect, Sr. Designs and develops new software and revises old software. Determines product requirements and develops high-level architectural specifications with a focus on feasibility, functionality and ease of integration with existing systems. Relies on extensive goals. May offer consultation to senior leadership and is considered to be the top-level in this field. May lead a team of developers. Usually reports to a department head or senior management. Requires a bachelor s degree and at least 10 years of relevant An advanced degree in area of specialty may also be required. Software Engineer I Creates and designs new software by analyzing, testing, assessing and implementing programming applications. Supports and installs applications and operating system. Assists in the testing process by conducting reviews and analyses, witnessing tests and participating in software certification. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. Requires a bachelor s degree in a related area and 0-2 years of relevant Software Engineer II Creates and designs new software by analyzing, testing, assessing and implementing programming applications. Supports and installs applications and operating system. Assists in the testing process by conducting reviews and analyses, witnessing tests and participating in software certification. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor s degree in a related area and 2-4 years of relevant Software Engineer III Creates and designs new software by analyzing, testing, assessing and implementing programming applications. Supports and installs applications and operating system. Assists in the testing process by conducting reviews and analyses, witnessing tests and participating in software certification. Relies on goals. Usually reports to a supervisor. Significant ingenuity and flexibility is expected. Requires a bachelor s degree in a related area and 4-6 years of relevant Software Engineer IV Creates and designs new software by analyzing, testing, assessing and implementing programming applications. Supports and installs applications and operating system. Assists in the testing process by conducting reviews and analyses, witnessing tests and participating in software certification. Relies on goals. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor s degree in a related area and 6-8 years of relevant Software Engineer V Creates and designs new software by analyzing, testing, assessing and implementing programming applications. Supports and installs applications and operating system. Assists in the testing process by conducting reviews and analyses, witnessing tests and participating in software certification. Relies on extensive knowledge and professional discretion to achieve goals. May offer consultation to senior leadership and is considered to be the top-level in this field. Usually reports to an executive. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor s degree in a related area and 8-10 years of relevant Software Quality Assurance Analyst I Evaluates and tests software applications for usability and functionality. Responsible for developing and executing tests, writing and maintaining test automation and formulating quality assurance standards. Determines metrics for assessing quality assurance performance. Must have a working knowledge of quality assurance methodologies. Familiar with NT, UNIX and/or Solaris environments. Relies on knowledge and professional discretion to achieve goals. Works under general supervision. Some ingenuity and flexibility is required. Requires a bachelor s degree and 1-2 years of experience coding in C, C++ and Java. Software Quality Assurance Analyst II Evaluates and tests software applications for usability and functionality. Responsible for developing and executing tests, writing and maintaining test automation and formulating quality assurance standards. Determines metrics for assessing quality assurance performance. Must have a working knowledge of quality assurance methodologies. Familiar with NT, UNIX and/or Solaris environments. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor s degree and 2-4 years of experience coding in C, C++ and Java. 17

20 Software Quality Assurance Analyst III Evaluates and tests software applications for usability and functionality. Responsible for developing and executing tests, writing and maintaining test automation and formulating quality assurance standards. Determines metrics for assessing quality assurance performance. Must have a working knowledge of quality assurance methodologies. Familiar with NT, UNIX and/or Solaris environments. Relies on extensive goals. Usually reports to a supervisor, May manage others. Some ingenuity and flexibility is expected. Requires a bachelor s degree and at least 5 years of experience coding in C, C++ and Java. Software Support Engineer I Addresses technical software and setup issues for customers, technicians and engineers. Develops technical solutions and performs troubleshooting activity, when required. Implements workaround procedures when standard methods have failed to ensure issues are addressed as quickly as possible. When necessary, escalates urgent problems to internal resources. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor s degree in area of specialty and 0-2 years of relevant Software Support Engineer II Addresses technical software and setup issues for customers, technicians and engineers. Develops technical solutions and performs troubleshooting activity, when required. Implements workaround procedures when standard methods have failed to ensure issues are addressed as quickly as possible. When necessary, escalates urgent problems to internal resources. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor s degree in area of specialty and 2-4 years of relevant Software Support Engineer III Addresses technical software and setup issues for customers, technicians and engineers. Develops technical solutions and performs troubleshooting activity, when required. Implements workaround procedures when standard methods have failed to ensure issues are addressed as quickly as possible. When necessary, escalates urgent problems to internal resources. Relies on extensive knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor s degree in area of specialty and 4-6 years of relevant Technical Support Computer Operator I Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate s degree and 0-3 years of relevant Computer Operator II Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate s degree and 2-5 years of experience as a computer operator. Computer Operator III Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require an associate s degree and at least 5 years of experience as a computer operator. Customer Service Representative I Interacts with customers to fulfill orders, document communication and resolve issues. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor. Requires a high school diploma or equivalent and 0-3 years of relevant 18