CABIN SAFETY INSPECTOR MANUAL 3 rd Edition July 2006

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1 TP 12854E (07/2006) CABIN SAFETY INSPECTOR MANUAL 3 rd Edition July 2006 COMMERCIAL AND BUSINESS AVIATION BRANCH TC *TC *

2 Her Majesty the Queen in Right of Canada, as represented by the Minister of Transport (1997) Permission is granted by the Department of Transport, Canada, to copy and/or reproduce the contents of this publication in whole or in part provided that full acknowledgment is given to the Department of Transport, Canada, and that the material be accurately reproduced. While use of this material has been authorized, the Department of Transport, Canada, shall not be responsible for the manner in which the information is presented, nor for any interpretations thereof. The information in this publication is to be considered solely as a guide and should not be quoted as or considered to be a legal authority. It may become obsolete in whole or in part at any time without notice. TP 12854E (07/2006) TC

3 Foreword This Cabin Safety Inspector Manual has been prepared by the Cabin Safety Standards Division for the use and guidance of Civil Aviation Safety Inspectors - Cabin Safety in the performance of their duties. This manual outlines Transport Canada Civil Aviation (TCCA) policies and procedures for the certification and safety oversight of the civil aviation industry with respect to cabin safety matters. It has been written to ensure that the standards are applied in a manner that ensures the safe conduct of Canadian civil aviation, and that promotes TC values. This manual contains information and instructions on the manner in which those duties are to be performed. All personnel, directly or indirectly concerned with cabin safety are to be informed and apply the applicable procedures contained in this manual. Comments and recommendations should be forwarded to the Chief, Cabin Safety Standards (AARXF). D.B. Sherritt Director, Standards

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5 CABIN SAFETY INSPECTOR MANUAL LEP - i Foreword Table of Contents TOC - 1 TOC - 2 List of Effective Pages LEP - i LEP - ii LEP - iii Chapter 1 Page 5-10 Page 5-11 Page 5-12 Page 5-13 Page 5-14 Page 5-15 Page 5-16 Page 5-17 Page 5-18 Page 5-19 Page 5-20 Page 5-21 Page 5-22 Page 5-23 Page 1-1 Chapter 6 Chapter 2 Page 6-1 Page 2-1 Page 2-2 Page 2-3 Page 2-4 Page 2-5 Page 2-6 Page 2-7 ANNEXES Annex 1 Page A1-1 Annex 2 Chapter 3 Page 3-1 Page 3-2 Chapter 4 Page 4-1 Page 4-2 Page 4-3 Page 4-4 Page 4-5 Page 4-6 Page 4-7 Page 4-8 Chapter 5 Page A2-1 Page A2-2 Page A2-3 Page A2-4 Page A2-5 Page A2-6 Page A2-7 Page A2-8 Page A2-9 Page A2-10 Page A2-11 Page A2-12 Page A2-13 Page A2-14 Page A2-15 Page A2-16 Page A2-17 Page 5-1 Page 5-2 Page 5-3 Page 5-4 Page 5-5 Page 5-6 Page 5-7 Page 5-8 Page 5-9 Annex 3 Page A3-1 Page A3-2 Page A3-3 Annex 4 Page A4-1 List of Effective Pages 3 rd Edition July 2006

6 CABIN SAFETY INSPECTOR MANUAL LEP - ii Page A4-2 Page A4-3 Annex 5 Page A5-1 Page A5-2 Page A5-3 Page A5-4 Page A5-5 Page A5-6 Page A5-7 Page A5-8 Page A5-9 Page A5-10 Page A5-11 Annex 6 Page A6-1 Page A6-2 Page A6-3 Page A6-4 Page A6-5 Page A6-6 Annex 7 Page A7-1 Page A7-2 Page A7-3 Page A7-4 Annex 8 Page A8-1 Page A8-2 Page A8-3 Page A8-4 Page A8-5 Page A8-6 Page A8-7 Page A8-8 Page A8-9 Page A8-10 Page A8-11 Page A8-12 Page A8-13 Page A8-14 Page A8-15 Page A8-16 Page A8-17 Page A8-18 Page A8-19 Page A8-20 Annex 9 Page A9-1 Page A9-2 Page A9-3 Page A9-4 Annex 10 Page A10-1 Annex 11 Page A11-1 Page A11-2 Page A11-3 Page A11-4 Page A11-5 Page A11-6 Page A11-7 Page A11-8 Page A11-9 Page A11-10 Page A11-11 Page A11-12 Page A11-13 Page A11-14 Page A11-15 Page A11-16 Page A11-17 Page A11-18 Page A11-19 Page A11-20 Page A11-21 Page A11-22 Page A11-23 Page A11-24 Annex 11a Page A11a-1 Page A11a-2 Page A11a-3 Page A11a-4 Page A11a-5 Page A11a-6 Page A11a-7 Page A11a-8 Page A11a-9 Page A11a-10 Page A11a-11 List of Effective Pages 3 rd Edition July 2006

7 CABIN SAFETY INSPECTOR MANUAL LEP - iii Annex 12 Page A12-1 Page A12-2 Page A12-3 Page A12-4 Page A12-5 Page A12-6 Page A12-7 Page A12-8 Page A12-9 Page A12-10 Page A12-11 Page A12-12 Page A12-13 Page A12-14 Page A12-15 Page A12-16 Page A12-17 Page A12-18 Page A12-19 Page A12-20 Page A12-21 Page A12-22 Page A12-23 Page A12-24 Page A12-25 Page A12-26 Page A12-27 Page A12-28 List of Effective Pages 3 rd Edition July 2006

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9 CABIN SAFETY INSPECTOR MANUAL TOC - 1 GENERAL CHAPTER Introduction... Page Publication, Distribution & Amendment of Manual... Page Interpretation... Page 1-1 POLICY & ADMINISTRATION CHAPTER Cabin Safety Program... Page Line and Functional Management... Page Cabin Safety Inspector Conduct... Page Conflict of Interest... Page Cabin Safety Inspector Training... Page Cabin Safety Inspector Credentials & Documentation... Page Publications... Page Air Operator Publications... Page Department of Transport Air Carrier Inspector Trip Pass... Page Activity Reporting & Standards System (ARASS)... Page Notice of Proposed Amendment... Page Hot Desk... Page Working Groups Page Occupational Health & Safety... Page 2-6 CERTIFICATION OF AIR OPERATOR CHAPTER Certification Process... Page Certification Procedures... Page Flight Attendant Manager Approval Process... Page 3-2 REGULATORY APPROVALS CHAPTER Delegation of Authority... Page Exemptions... Page Extended Charters... Page Operations Specifications... Page Strikes/Labour Disputes... Page Air Operator Merger or Take-Over... Page Cabin Safety Inspector Responsibilities... Page Aviation Occupational Health & Safety... Page Security... Page First Aid... Page Dangerous Goods... Page Documentation Review... Page Minimum Equipment List Approvals... Page Emergency Evacuation Trainer Approvals... Page Approval Letters... Page Acceptance Letters Non-Compliance Letters... Page Non-Compliance Letters... Page 4-8 Table of Contents 3 rd Edition July 2006

10 CABIN SAFETY INSPECTOR MANUAL TOC - 2 INSPECTIONS CHAPTER Cabin Safety Inspection Program... Page Annual Inspection Plan & Frequency of Inspection... Page Inspection Responsibilities... Page Inspector Identification... Page Routine Inspections... Page Special Purpose Inflight Inspections... Page General On-Board Inspection Procedures... Page Ramp & Inflight Inspections Preparation... Page Ramp Inspections... Page Inflight Inspections... Page Ramp & Inflight Inspections Debriefing... Page Aircraft Inspections... Page Carry-on Baggage Inspections... Page Flight Attendant Training Program Inspections... Page Inspections During Strikes/Labour Disputes... Page Inspection Reports... Page Base Inspections... Page Foreign Inspections... Page Audits... Page Regulatory Services... Page 5-22 BULLETINS CHAPTER 6 Record Page 6-1 ANNEXES List of Publications... Annex 1 Initial Training Requirements... Annex 2 Inspection Forms... Annex 3 Acronyms... Annex 4 Audit & Base Inspection Interviews... Annex 5 Certification Requirements... Annex 6 Certification Requirements New Aircraft Type... Annex 7 Sample Letters... Annex 8 Manual Cross-Referencing List... Annex 9 Cabin Safety MEL Items... Annex 10 Inspection Criteria... Annex 11 Inspection Criteria Global Express (GEX)... Annex 11a Checklists... Annex 12 Table of Contents 3 rd Edition July 2006

11 CHAPTER 1 Page INTRODUCTION The Cabin Safety Inspector Manual (CSIM) has been prepared for use by Cabin Safety Inspectors. The content of the manual directs the activities of Cabin Safety Inspectors and provides procedural guidance regarding routine cabin safety tasks. Each Cabin Safety Inspector must have a thorough knowledge of the contents of this manual and adhere to the policies and procedures contained herein. Consistent application of the procedures and guidelines will enable cabin safety matters to be conducted in a uniform manner on a national basis. Cabin Safety Inspectors may encounter new or unique issues and situations for which no specific guidance has been provided. Consultation with Cabin Safety Standards is recommended in such circumstances. This process will increase awareness by all Cabin Safety Inspectors and achieve consistency nationally. 1.2 PUBLICATION, DISTRIBUTION & AMENDMENT OF MANUAL A copy of the CSIM (TP 12854) and amended editions will be issued to all Cabin Safety Inspectors; Regional Managers, Commercial and Business Aviation; and other interested parties. The CSIM shall be accessible on the Transport Canada Internet and Intranet sites. Recipients are responsible to ensure that their CSIM is up to date. The Cabin Safety Standards Division is responsible for the preparation and distribution of the CSIM and any changes to the manual. Cabin Safety Inspectors and other interested parties are invited to submit suggestions and material for this manual to be considered in the amendment process by submitting their suggestion(s) and supporting justification to the Chief, Cabin Safety Standards. The CSIM is reviewed annually and amended periodically. When procedural changes occur, they are first distributed in the form of Bulletins. These Bulletins are to be inserted into Chapter 6 of the CSIM. 1.3 INTERPRETATION References made to the Regional Manager, Commercial and Business Aviation includes the Chief, Airline Inspection and Chief, Foreign Inspection. References made to the Cabin Safety Inspector include Cabin Safety Superintendents. References made to the Regional Cabin Safety Inspectors include Airline Inspection Inspectors and Foreign Inspection Inspectors. Chapter 1: General 3 rd Edition July 2006

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13 CHAPTER 2 Page CABIN SAFETY PROGRAM The Cabin Safety Program is part of the Commercial and Business Aviation Branch, Civil Aviation Directorate, Transport Canada Safety and Security. The Cabin Safety program is administered by the Cabin Safety Standards Division (Headquarters) and the Regional Cabin Safety Inspectors. CHIEF, CABIN SAFETY STANDARDS The Chief, Cabin Safety Standards, whose office is located at Transport Canada s Headquarters in Ottawa, Ontario, heads the Cabin Safety Standards Division. The Chief is responsible for the development and application of regulations, standards, policies and guidance material on a national basis. INSPECTOR, CABIN SAFETY STANDARDS The role of the Cabin Safety Standards Inspector is to develop and maintain regulations, standards, guidance, policy, and inspection criteria on issues relating to safety and emergency equipment on board passenger-carrying aircraft, passenger safety related operational procedures, cabin crew manuals and cabin crew training. Cabin Safety Standards Inspectors deal with the aviation industry, including associations and unions, on a national basis as opposed to individual operators. The Cabin Safety Standards Division provides functional direction and support to Operational Inspectors in the Regions and other Branches. The Cabin Safety Program is monitored through: Quality Assurance Reviews (QARs) (temporarily on hold), Feedback from Operational Inspectors and Airline Industry, and Passenger input. REGIONAL CABIN SAFETY SUPERINTENDENT/INSPECTOR Regional Cabin Safety Superintendents and Inspectors ensure the national Cabin Safety Program is managed and implemented in accordance with national regulatory requirements and standards. This is done by monitoring and periodically auditing different components of air operators training programs and manuals, safety and emergency equipment and procedures, minimum equipment lists and cabin emergency evacuation trainers. Oversight is achieved through various inspections. Regional Cabin Safety Superintendents and Inspectors deal directly with individual operators. Cabin Safety Inspectors must be familiar with regulatory requirements and confirm compliance through the inspection process. 2.2 LINE & FUNCTIONAL MANAGEMENT Transport Canada implements line and functional relationships within and between Headquarters and the Regions. The policy on authorities and accountabilities, and relationships and communication channels between line and functional elements within Transport Canada is documented in Civil Aviation Directive No. 27. Regional Cabin Safety Superintendents and Inspectors report to their Regional Manager for line authority. Cabin Safety Standards provides functional authority and guidance. Cabin Safety Standards Inspectors and Chief report to the Director, Commercial and Business Aviation in headquarters for line authority. Chapter 2: Policy & Administration 3 rd Edition July 2006

14 CABIN SAFETY INSPECTOR MANUAL Page CABIN SAFETY INSPECTOR CONDUCT In view of the potentially antagonistic situations that Cabin Safety Inspectors may encounter, exemplary conduct must be emphasized. As representatives of Transport Canada, it is crucial that a professional image be projected at all times. When in doubt, consultation with an immediate Supervisor is recommended. At all times, the Cabin Safety Inspector must refrain from expressing disagreement with the regulations, standards and policies, which must be enforced. Cabin Safety Inspectors must be able to identify, through personal experience, ethics and values that play a significant role in the workplace, such as: democratic values (helping Ministers, under law, to serve the public interest); professional values (serving with competence, excellence, efficiency, objectivity and impartiality); ethical values (acting at all times in such a way as to uphold the public trust); and people values (demonstrating respect, fairness and courtesy in their dealings with both citizens and fellow public servants). 2.4 CONFLICT OF INTEREST Conflict of interest objectives are detailed in the following reference: Treasury Board Conflict of Interest and Post-Employment Code for the Public Service. Conduct consistent with these documents is necessary to prevent real or perceived conflict of interest in the completion of inspection duties. If a Cabin Safety Inspector has any doubt as to whether or not a conflict of interest exists, he/she shall consult with his/her immediate supervisor. To avoid the perception or any potential of conflict of interest, it is policy to restrict the new Cabin Safety Inspector from activities involving the air operator from which the Inspector was hired immediately prior to joining Transport Canada as a Cabin Safety Inspector. This restriction is usually imposed for a period of one year. 2.5 CABIN SAFETY INSPECTOR TRAINING The Cabin Safety Inspector must be trained in every aspect of his/her duties. Minimum training requirements are set out in Civil Aviation Directives No. 7 and 10 and the Structured on the job training (SOJT) and Training map located in Annex 2 of this manual. Training of a new Regional Cabin Safety Inspector is under the direction of the Region involved. Training of new Cabin Safety Standards Inspectors is under the direction of the Chief, Cabin Safety Standards. The duration and manner in which training is to be conducted should be determined jointly between the Regional Manager, Commercial and Business Aviation, and the Chief, Cabin Safety Standards. As a representative of Transport Canada Civil Aviation, it is imperative that the Cabin Safety Inspector maintain the knowledge and skills required to fulfil his/her responsibilities, and maintain qualifications. This is accomplished through attendance at appropriate technical and non-technical training courses. Required training is identified in an annual training plan approved by the Regional Manager, Commercial and Business Aviation. Chapter 2: Policy & Administration 3 rd Edition July 2006

15 CABIN SAFETY INSPECTOR MANUAL Page 2-3 A training record must be established and maintained for each Cabin Safety Inspector. 2.6 CABIN SAFETY INSPECTOR CREDENTIALS & DOCUMENTATION Transport Canada Official Credentials Official credentials are issued to Transport Canada Civil Aviation officials pursuant to regulatory requirements. The cardholder is authorized to exercise or perform such power, duty or function set forth in the delegation of authority by the Minister. See Chapter 4 for more information. These credentials also permit access to airside and other restricted areas within an aerodrome when necessitated by work. Passport/VISA Cabin Safety Inspectors are required to obtain and maintain a valid Canadian passport. Inspection activity may involve travel to a foreign country that imposes a visa requirement for entry and/or exit. It is the responsibility of the Cabin Safety Inspector to ascertain Visa requirements and obtain proper documents prior to international travel. This information can be found by visiting the Department of Foreign Affairs (DFAIT) website at: Health Documents Inspection activity may involve travel to an area in which certain medical health precautions are recommended and/or required. It is the responsibility of the Cabin Safety Inspector to ascertain the need for and to obtain health precautions, vaccinations and/or medication, and to initiate action as necessary. The Public Health Agency of Canada can provide current information regarding these requirements. You will find all necessary information at the following address: Reimbursement for Travel Documents The Cabin Safety Inspector is reimbursed for travel documents required for completion of cabin safety inspection duties. Guidelines can be found at the following address: Loss or Theft of Documents It is the responsibility of the Cabin Safety Inspector to report the loss or theft of any credential or identification cards to his/her administrative officer. Renewal of Documents Cabin Safety Inspectors must be aware of the expiry dates of their various identification documents and travel documents (e.g. passport, visa), and must ensure to renew the applicable document(s) prior to its expiration date. Chapter 2: Policy & Administration 3 rd Edition July 2006

16 CABIN SAFETY INSPECTOR MANUAL Page PUBLICATIONS Each Region is responsible for ordering all publications to be held by the Cabin Safety Inspector(s) and assumes financial responsibility. Refer to Annex 1 for a list of publications. Each Cabin Safety Inspector is responsible for familiarizing themselves with the content of such publications and incorporating changes upon receipt of required amendments. The Cabin Safety Inspector should make every effort to ensure that any reference documentation is the most current available. 2.8 AIR OPERATOR PUBLICATIONS Regional Cabin Safety Inspectors may obtain copies of national air operators' Flight Attendant Manuals, and amendments thereto, by coordinating the request through the Cabin Safety Office of Primary Interest (OPI) for a particular air operator. However, due to the printing cost of these publications, some air operators may not agree to provide copies and amendments to offices other than the OPI. Manuals and training programs published by the air operator are for the use of their personnel and are provided to Transport Canada for reference and approval purposes. No part of the content will be disseminated to any other organization or individual without the consent of the air operator concerned. 2.9 DEPARTMENT OF TRANSPORT AIR CARRIER INSPECTOR TRIP PASS Department of Transport Air Carrier Inspector Trip Pass and Baggage Check (form ) will be used when in flight Cabin Safety inspections are conducted on domestic and international flights operated by Canadian air operators in accordance with the procedures outlined in chapter 5. NOTE: Some operators do not require the use of the Inspector Trip Pass. Each Cabin Safety Inspector is required to have Inspector Credentials and a supply of Trip Passes, and a Trip Pass Control Log sheet ACTIVITY REPORTING & STANDARDS SYSTEM (ARASS) The Activity Reporting and Standards System (ARASS) has been developed to provide the various levels of Civil Aviation management with a tool for planning and analyzing workload. Refer to the ARASS Users Manual (TP11571), the ARASS Task Manual and the Program Services web page for more information. The ARASS system is a national system established to identify primary operational tasks, associated officer time and projected/actual annual frequency. See Chapter 5, section 5.2 for more information on the annual inspection plan and the frequency of inspections. ARASS task descriptions provide a brief description of tasks assigned to Cabin Safety Inspectors. Officer time for the cabin safety tasks is based on either the number of completions (an average time) or actual time spent. This is indicated in the task description. Chapter 2: Policy & Administration 3 rd Edition July 2006

17 CABIN SAFETY INSPECTOR MANUAL Page 2-5 Regional Cabin Safety Inspectors should keep a record throughout the year of concerns about task descriptions. In response to a formal call letter, or on own initiative, submit proposed task description changes to Cabin Safety Standards. The earlier in the fiscal year, the better; but generally speaking, users should be submitting proposed task description changes by the end of first quarter (i.e. June 30 th ) to allow sufficient time for coordination and ratification at annual autumn functional workshop. The Cabin Safety Inspector should document the rationale whenever the actual number of tasks completed is 25% greater or less than the required or planned number. Cabin Safety Standards compiles the proposed task description changes, liaises with regional Cabin Safety Inspectors, as required, and submits the consolidated package of proposed task changes to the ARASS Application Administrator prior to the end of August. The Cabin Safety Standards Inspectors are management designated and, therefore, are not included in the ARASS program. Time used to complete clerical tasks, such as telephone calls, photocopying, filing, completion of the ARASS Task Summary Sheet, etc. are covered under common services. The time frame for common services is accounted for in the system over and above the annual hours allotted to the specific ARASS tasks for the Cabin Safety Inspector and, therefore, the hours are not to be added to any of the task times NOTICE OF PROPOSED AMENDMENT (NPA) A Notice of Proposed Amendment (NPA) is the first step in the process to add, revoke or revise a rule in the Canadian Aviation Regulations. To recommend a change to a regulation or standard, Cabin Safety Inspectors should: Identify the issue and the recommended change; Include substantial justification to justify a change to a regulation or standard; and Forward the information to the Chief, Cabin Safety Standards for review. Cabin Safety Standards will: Review the submitted information; Liaise with the author; Determine if an NPA is necessary. In the case of a regulatory amendment, determine the necessity by performing a Risk Assessment; If determined necessary, submit a notice of intent to develop an NPA; Once approved, draft and submit the NPA to the Program Manager, Regulatory Affairs twelve weeks prior to the next meeting HOT DESK The Hot Desk is a fast response to critical issues. It is to be used when guidance on a subject matter or concurrence on a procedure is needed. It provides the division s position and enables the sharing of information between Cabin Safety Inspectors to ensure consistent application of regulations, standards, policies and procedures. Hot Desk bulletins should be submitted to Superintendents who will review and forward to Cabin Safety Standards. Previous Hot Desk responses should be reviewed to ensure the same request was not already addressed. Chapter 2: Policy & Administration 3 rd Edition July 2006

18 CABIN SAFETY INSPECTOR MANUAL Page 2-6 When preparing a Hot Desk for submission, the Cabin Safety Inspector is to: use the Hot Desk electronic template; provide all research completed; include all background information; propose a solution; provide justification; and indicate urgency of response. Hot Desk Bulletins are only issued if the issue has an implication for all regions. Otherwise, an individual response will be sent back to the Inspector posing the question WORKING GROUPS Working groups play a significant role in the decision and rule making process at Transport Canada. Working group member s responsibilities are outlined in the CARAC Management Charter and Procedures document and the Terms of Reference for the specific working group. Team members are responsible to keep key individuals within his/her respective organization fully and completely advised and informed of decisions reached, unresolved issues, and planned action to resolve issues. Therefore, a lead Cabin Safety Inspector should be chosen to manage the co-ordination of information when there is more than one Cabin Safety Inspector assigned to a working group OCCUPATIONAL HEALTH & SAFETY The Civil Aviation Directorate, Transport Canada believes that it is essential to ensure the health and safety of its employees. The Canada Labour Code, (CLC) Part II, establishes the regulatory requirements under which this is done. Treasury Board (TB) Occupational Health and Safety (OHS) Policies and Directives, as negotiated at the National Joint Council, comply with the CLC, Part II and set the OHS framework for the Federal Government workplaces and work activities. Transport Canada OHS Policy, and the content of this Chapter meet the TB Policies and Directives. By the very nature of the job an Inspector must do, there are certain aspects of the employees environment that Transport Canada cannot control. To ensure the maximum level of Safety in these situations the following policy has been established. Employer s Responsibility To protect the health and safety of every employee at work. To investigate, record and report in the prescribed manner all accident, occupational disease or hazardous occurrences. To encourage employee participation. To provide protective and/or hazard detection equipment wherever appropriate and to train the employee on the use and maintenance of that equipment. To ensure the employee receives information, instruction, training and supervision necessary to ensure the employee s health and safety at work. To ensure that the employee is made aware of every known or foreseeable health and safety hazard in the areas where the employee will work. To ensure that the employee is aware of their right to refuse to work when they believe that their health or safety is threatened. To establish an exposure/contamination monitoring program. Chapter 2: Policy & Administration 3 rd Edition July 2006

19 CABIN SAFETY INSPECTOR MANUAL Page 2-7 Employee s Responsibility Use any safety materials, equipment, devices and clothing that are intended for their protection that are either provided or that are prescribed under the Canadian Occupational Health and Safety Regulations or the TB Policies and Guidelines. To never knowingly expose themselves to conditions threatening their health and safety unless they are using the appropriate safety/protective equipment issued to them by Transport Canada. To follow, as a minimum, TP12854 and the industry s health and safety policies and procedures while conducting an inspection, audit or investigation. To follow Refusal to Work Procedures immediately upon identifying a condition that is hazardous to their health or safety. To report accident, occupational disease or other hazardous occurrences to the employee s Supervisor. To consult with the supervisor when confronted with an accident, occupational disease or hazardous occurrence before taking action or advising on the taking of action. In the absence of appropriate protective clothing/detection devices, to avoid exposing themselves to hazardous conditions. To refuse to enter an inspection site where Protective Clothing/Detection Devices are required beyond the scope of TP12854 activities. Inform your Supervisor. To report any exposures to a hazardous substance to their Supervisor immediately and initiate medical follow-up as per the June 1998 Occupational Health Assessment Guide, Occupational Health and Safety Agency. Inspectors shall tie loose clothing and long hair, and remove dangling accessories, rings or other jewellery that might become entangled with a machine, moving part of a machine, or come in contact with energized electrical equipment. Personal Equipment or Detection Devices Inspectors, while conducting inspections or investigations, may be exposed to hazards such as: presence of dangerous goods and radiation, moving objects, equipment or equipment parts, electrical wire or extension cords, protruding edges, sharp objects, reduced visibility zones, stairs, wet environment, cluttered areas, manipulation of packages, working in a cold or hot natural or industrial environment, direct sunlight, noise and vibration, falling objects, poor lighting, adverse weather conditions, static electricity, or dusty environment. Probability and frequency at which Inspectors may be exposed to those hazards vary depending on activity. As such, Inspectors shall be provided with protective equipment as determined by their immediate supervisor and in accordance with the Canadian Occupational Health and Safety Regulations (COSHR), Part XII. Chapter 2: Policy & Administration 3 rd Edition July 2006

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21 CHAPTER 3 Page CERTIFICATION PROCESS Complete information regarding the Certification process is published in the Air Operator Certification Manual (TP 4711). Where the applicant proposes a passenger carrying operation, an Air Operator Certificate Application - Passenger Carrying Authority - Cabin Safety form (form no ) must be used. The purpose of the form is to record and certify that the regulatory requirements applicable to Cabin Safety have been met and to recommend, subject to other pertinent certification requirements being met, issuance of the Air Operator's Certificate or an Operations Specification (where applicable). The operator will complete, sign and submit this form to the appropriate Inspector. Once the Cabin Safety Inspector has reviewed the applicable documents and the content is deemed to meet regulatory requirements, he/she will sign and forward the form to the Certification Inspector in charge of the certification. The Cabin Safety Inspector is responsible for Cabin Safety related Certification issues only. However, communication and co-ordination with other regulatory participants is necessary where there is an overlap of procedural jurisdiction. When recommended practices, as published by Transport Canada, are not adopted by an operator, the operator must provide an alternate means of compliance. This alternate means is to be thoroughly reviewed by the Cabin Safety Inspector to ensure that safety is not compromised. Any deviation from the recommended practice is to be documented on the operator s file with supporting justification. Transport Canada may publish recommended practices in various formats, such as Guidance Material to the CARs or Commercial and Business Aviation Advisory Circulars (CBAAC). 3.2 CERTIFICATION PROCEDURES During the certification process the Cabin Safety Inspector is responsible to complete the following steps: Prepare a certification package as per the requirements shown on form No and provide to the air operator; Brief the air operator on the certification process and requirements; Review submitted documents and recommend for approval as outlined in Chapter 4; and Conduct inspections as outlined in Chapter 5. Note: See Annex 6 for Certification Checklist. Chapter 3: Certification of An Air Operator 3 rd Edition July 2006

22 CABIN SAFETY INSPECTOR MANUAL Page FLIGHT ATTENDANT MANAGER APPROVAL PROCESS The approval process for Flight Attendant Managers is described in the document entitled Guidance Material for Cabin Safety Superintendents/Inspectors, Flight Attendant Manager Approval (RDIMS 3607). Information can also be found in CBAAC 0115R Process for Approval of a Flight Attendant Manager at the following address: The following are provided to guide Inspectors when Flight Attendant Managers are in the process of being employed by a different operator: Exam results will be valid for twelve months (if the candidate is not in a Flight Attendant Manager position) or for the period the candidate is in the position; Exam results are valid between Regions and for multiple operators, no matter who the Flight Attendant Manager is working for under the following provisions; o If Operator A has an approved Flight Attendant Manager and operator B wants to use the same Flight Attendant Manager, the candidate still has to go through the interview process for operator B and rewrite the exam if it hasn t been written in the last 3 years. Exams and interview documents should be kept in operator s file. Chapter 3: Certification of An Air Operator 3 rd Edition July 2006

23 CHAPTER 4 Page DELEGATION OF AUTHORITY The Minister of Transport is empowered to delegate authority for specified duties, powers and functions to be exercised on his behalf (Civil Aviation Directive (CAD) No. 7A). This delegation authorizes persons employed in the positions set out in the specified Schedules of the Delegation of Authority document # dated May 17, 2005 to exercise specified powers, duties or functions. Only the person assigned to a schedule and the person designated to act for him/her in his/her absence may exercise the powers set forth in the Schedule. Cabin Safety Inspectors are designated as Civil Aviation Safety Inspectors and delegated to exercise the duties, powers and functions contained in Schedule H-15 of the Delegation of Authority document. Cabin Safety Superintendents are delegated to exercise the duties, powers and functions contained in Schedule H-20 of the Delegation of Authority document. All persons with delegated authority are required to: be trained on the delegated powers and limited only to the particular items of the schedule authorized by his or her Supervisor; be conversant with the CARs and associated standards; and be issued with a letter of authorization indicating the items of the schedule listed on the official credential card that he or she is authorized to exercise. 4.2 EXEMPTIONS Subsection 5.9(2) of the Aeronautics Act gives the Minister of Transport the power to exempt from regulatory requirements. An exemption entitles a person to act outside the normal regulatory requirements, therefore, great care must be taken to ensure that: (a) all safety implications are fully considered, (b) the need for the exemption is justified, and (c) the exemption is issued in accordance with uniform criteria. Such exemptions are issued by delegated officials in exceptional situations governed by law when a regulation cannot or should not apply. Information regarding the various types of exemptions that may be issued, and the associated conditions, criteria and procedures is contained in Civil Aviation Directive No.1, Revision # 3 entitled "Exemptions from Regulatory Requirements". Regional officials may issue exemptions which are considered to be unique, or likely to be unique, to a particular individual, operation or company falling within the Region s purview. Regions should consult headquarters when exemptions have national implications. Situations which are likely to occur in another region are considered to have national implications. 4.3 EXTENDED CHARTERS An extended charter is defined in the CARs as the charter of a Canadian commercial aircraft to a Canadian or foreign air operator for a period of 21 days or more in order to supplement the fleet of the charterer. Regulations pertaining to these charters can be found in CAR Chapter 4: Regulatory Approvals 3 rd Edition July 2006

24 CABIN SAFETY INSPECTOR MANUAL Page 4-2 A Canadian air operator may utilize flight attendants from the other air operator along with their own flight crew provided the flight attendants are trained in accordance with the Canadian air operator s approved training program. An exemption may be considered for a modified initial training program. This exemption must be co-ordinated with Cabin Safety Standards to ensure a national standard is maintained. This process is currently under review. 4.4 OPERATIONS SPECIFICATIONS Where provided for in a regulation, a deviation from regulatory requirements may be authorized by an Operations Specification. Information regarding conditions and issuing authority is provided in the Air Operator Certification Manual. The Cabin Safety Inspector must confirm that procedures are in place prior to recommending the issuance of an Operations Specification. Currently, there are three cabin safety operations specifications: No. 66 Flight Attendant Seats CAR & CASS (2) No. 69 Flight Attendant Requirements CAR & CASS (1) No. 70 Flight Attendant Requirements CAR & CASS (2) All requests for AOC amendments including issuance or amendment of Operations Specifications require form Recommendations for the issuance or amendment of a cabin safety related Operations Specification should only be made once the Cabin Safety Inspector is satisfied all pertinent requirements of the proposed operation are met. This may include amendments to the Flight Attendant Manual and Training Programs to address any requirements for the Operations Specification requested. 4.5 STRIKES/LABOUR DISPUTES Transport Canada must ascertain that safety standards are maintained during a labour dispute. All current safety standards must be met in full with no reduction in safety margins. Requests for extensions, exemptions or waivers during this time will be carefully evaluated; however, they will most likely be rejected during a dispute. Transport Canada receives many enquiries, opinions, suggestions and complaints from the public, industry, labour groups and Ministers. The importance of keeping the Regional Manager, Commercial and Business Aviation and the Chief, Cabin Safety Standards, informed of the status of the strike and any anticipated changes during this time must be emphasized, as this information may be required with little or no notice to provide information to the Minister by means of a Briefing Note or for Question Period. The air operator must submit a detailed action plan that includes, but is not limited to, the following: A uniform is to be established which will ensure that replacement personnel can be identified as flight attendants; A suitable training location and facility is to be established; It is preferable that the instructors have instructional experience and/or recent line flight attendant experience on the applicable aircraft types; and A method is to be established to determine who will be assigned as the In-Charge flight attendant on each flight. Chapter 4: Regulatory Approvals 3 rd Edition July 2006

25 CABIN SAFETY INSPECTOR MANUAL Page 4-3 In the event of a flight attendant strike or labour dispute, the Cabin Safety Inspector must take appropriate action to avoid any adverse effects on safety. Increased inspection, consistent with the gravity of the existing situation, must be provided until normal operations are resumed. See Chapter 5 for information on inspection frequency during a strike or labour dispute. 4.6 AIR OPERATOR MERGER OR TAKE-OVER Procedures relating to a merger or take-over can be found in the Air Operator Certification Manual (TP 4711) and the Air Operator Merger or Take-Over Procedures Guide (TP 9908). An exemption may be considered for a modified initial training program. This exemption must be co-ordinated with Cabin Safety Standards to ensure a national standard is maintained. This process is currently under review. 4.7 CABIN SAFETY INSPECTOR RESPONSIBILITIES The following Cabin Safety items require regulatory approval: Flight Attendant Manager Qualifications CAR Flight Attendant Training Program CAR , , Flight Attendant Training Standard (TP12296) *Line Indoctrination Training CAR Cabin Emergency Evacuation Trainer CAR Flight Attendant Manual CAR (3) Flight Attendant Manual Standard (TP12295) Flight Attendant Stations CAR (2)/CASS (1) & (2) Carry-on Baggage Control Program CAR (1)/CASS *Approved with appropriate training program The Cabin Safety Inspector should review the following Cabin Safety items during initial certification, audits and inspections. These items do not require approval; however, the air operator must establish procedures in accordance with the regulations. Safety Features Cards CAR , , , Passenger and Cabin Safety Procedures CAR , , , Training Record Keeping System CAR , Instructor Qualifications CAR Training Facilities CAR Briefing of Passengers CAR , , , , System for Dissemination of Operational CAR Information Cabin Safety Inspectors have a shared responsibility with other Civil Aviation Safety Inspectors in many areas. Co-ordination of duties is necessary to ensure if operators are in compliance with regulatory requirements. The areas of overlap are: Company Operations Manuals for all operators as they include the following cabin safety information: Briefing of passengers Passenger and cabin safety procedures Carry-on baggage procedures Safety and emergency equipment location and procedures Chapter 4: Regulatory Approvals 3 rd Edition July 2006

26 CABIN SAFETY INSPECTOR MANUAL Page 4-4 Training Programs Joint Crew Resource Management for airline operations (705) Persons assigned on board duties Emergency procedures training for pilots Ground handling and passenger agent staff Minimum Equipment Lists COB Control Program for airline operations (705) 4.8 AVIATION OCCUPATIONAL HEALTH & SAFETY Apart from Inspectors with dual responsibilities, Cabin Safety Inspectors are not responsible for the review of Aviation Occupational Health and Safety (AOHS) portions of the Flight Attendant Manual and Training Program. Although air operators are required to address that subject, review of that program is the responsibility of the Aviation Occupational Health and Safety Inspector. 4.9 SECURITY Cabin Safety Inspectors are not responsible for the approval of Security documents. The process for the approval of security documents is currently under development. In the interim, an informal process has been developed as follows: Air operators continue to submit their procedures and training programs to Commercial and Business Aviation as usual, through the Cabin Safety Inspector (CSI), the Principle Operations Inspector (POI), and/or the Dangerous Goods Inspector; If security information is received as part of the documentation, the CSI, POI or Dangerous Goods Inspector is to send (via encrypted or Protected B internal mail) the security portion of the air operator s operating manuals and/or training programs (depending on the submission) to the SEP contact: Security Standards and Procedures Officer ABCC (613) The CSI, POI or Dangerous Good Inspector will also provide the air operator s contact information and any supporting documents submitted by the air operator; A Security Subject Matter Expert will review the information and liaise directly with the air operator in writing (via encrypted or Protected B internal mail) to confirm whether or not the security portion of the security portion of the procedures and/or training program is accurate; The approval process will proceed as usual except the approval letter is to be amended to include the following sentence: Please be advised that if this document contains any security related information, it should be distributed on a need-to-know basis, must meet the requirements contained in the Canadian Aviation Security Regulations and its enabled documents, and does not form part of this approval. Chapter 4: Regulatory Approvals 3 rd Edition July 2006

27 CABIN SAFETY INSPECTOR MANUAL Page 4-5 When sending the information to SEP, include the due date, based on Civil Aviation service levels, and the air operator contact information. Include any cross-reference lists that were submitted by the air operator to assist in the review of the document. CSIs should not solicit security documents from air operators but if the information is part of a package, the procedure as described should be followed FIRST AID The steps to obtain regulatory approval of the first aid component to the Flight Attendant Training Program and the Flight Attendant Manual, or a revision, are: 1. The air operator must submit the program/manual component to the Regional Cabin Safety Inspector or Superintendent, as applicable, who will verify that all applicable points have been addressed. The Inspector will review the program/manual contents against: the appropriate standards, and other applicable manuals to ensure consistency 2. If the program/manual meets the content requirements, the document is to be forwarded by the Cabin Safety Inspector to Transport Canada s Civil Aviation Medicine Division (AARG), 330 Sparks Street, Ottawa, Ontario, K1A ON8. 3. AARG will provide the Cabin Safety Inspector with confirmation of the technical accuracy of the document. The letter of approval for the first aid components will be issued to the air operator by the Cabin Safety Inspector DANGEROUS GOODS The air operator should submit all of their training programs and Flight Attendant Manual component that relate to Dangerous Goods to their respective Transportation of Dangerous Goods Aviation office for their review and approval. Note: If an air operator chooses "one stop shopping" and submits this information to the Cabin Safety Inspector, forward the information to Dangerous Goods. The Regional Dangerous Goods office will evaluate the training programs and Flight Attendant Manual sections to ensure that they are in accordance with the Guidelines and References for the Development and Standardization of Dangerous Goods Training Programs for Air Transport in Canada, TP Once the air operator's training program is approved, the Cabin Safety Inspector will be provided with confirmation of approval. Note: It is not Dangerous Goods policy to date and initial each page of the training program to indicate approval DOCUMENTATION REVIEW Documentation is submitted by the air operator to be evaluated and recommended for approval by the Cabin Safety Inspector to verify the content meets the Canadian Aviation Regulations and applicable standards. Chapter 4: Regulatory Approvals 3 rd Edition July 2006

28 CABIN SAFETY INSPECTOR MANUAL Page 4-6 Due to the nature of the air operator's operation, information regarding procedures or equipment may be provided in more than one publication or document (e.g. Company Operations Manual, Aircraft Operating Manual, Flight Attendant Manual, SOPs, MELs, etc.). The operator s established procedures in each publication must be compatible, feasible and they must not conflict. For this reason, it is important to co-ordinate internal approval procedures with other Civil Aviation Safety Inspectors when there are overlapping responsibilities. It is the responsibility of the Cabin Safety Inspector to verify that all parts of applicable manuals are consistent and compatible in accordance with regulatory requirements. Cabin Safety Inspectors are responsible for the cross referencing of the Company Operations Manual, the Standard Operating Procedures Manual and the Flight Attendant Manual. ACI s (OPI for the operator) are responsible to provide Cabin Safety Inspectors with the Company Operations Manual and Standard Operating Procedures for cross-referencing when they are established and during subsequent amendments. The reference document for manual cross-referencing is the Manual Cross Referencing List in Annex 8. When reviewing MELs, the Flight Attendant Manual and Training Programs, Company Operations Manual and Standard Operating Procedures, the Cabin Safety Inspector should be familiar with the aircraft type(s) in the air operator s fleet. A preliminary review should be performed prior to a comprehensive review of any Cabin Safety documents and should be conducted promptly after receipt of the operator's submission. If after preliminary review, the submission appears to be complete and of acceptable quality, or if the deficiencies are minor and can be quickly resolved, then a comprehensive review of the submission may begin. If the submission is incomplete, unacceptable or obviously cannot be approved, the process is terminated and the Cabin Safety Inspector should return the submission with an explanation of the deficiencies. This should be completed promptly to alleviate any misconceptions the air operator may have on the progress of the submission. During the review process it may be necessary for the Cabin Safety Inspector to terminate the review process where the air operator does not take any action on the material within 30 days. The document should be returned to the air operator with a letter explaining the reason for termination of the review. Service levels regarding documentation review are described within Policy Letter The information and procedures in training programs must accurately reflect the manuals referenced above. As annual training for CRM is conducted jointly with pilots and flight attendants, it is important to co-ordinate the approval process between both the Air Carrier Inspector and the Cabin Safety Inspector. Each approval will be formally communicated by letter to the air operator, with prior internal coordination through the Cabin Safety Inspector and other interested parties as required. Printing and distribution costs can be substantial. Cabin Safety Inspectors are advised to encourage their air operators to first discuss any proposed changes and to refrain from printing/distribution until they have received the formal letter of approval or acceptance. This is done to avoid unnecessary costs to the air operator. Chapter 4: Regulatory Approvals 3 rd Edition July 2006

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