NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION Level 3 (BUSINESS ADMINISTRATION LEARNERSHIP)

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1 NATIONAL CERTIFICATE: BUSINESS ADMINISTRATION Level 3 Learning Programme #67465 linked to SAQA # (BUSINESS ADMINISTRATION LEARNERSHIP) DOL # 23 Q

2 Overview Qualification Target Group Learner Outcomes Modularisation Cost Deliverables Provider Profile Contact Details

3 Qualification SOUTH AFRICAN QUALIFICATIONS AUTHORITY: REGISTERED QUALIFICATION SAQA QUAL ID linked to Learning Programme ID # QUALITY ASSURING ETQA QUALIFICATION TITLE National Certificate: Business Administration Services SERVICES - Services Sector Education and Training Authority QUALIFICATION TYPE FIELD SUBFIELD National Certificate Field 03 - Business, Commerce and Management Studies Office Administration ABET BAND MINIMUM CREDITS NQF LEVEL QUAL CLASS Undefined 120 Level 3 Regular-Unit Stds Based REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE Reregistered SAQA 0695/ LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT REGISTRATION END DATE

4 Target Group Business Administration Level 3 Learnership: This qualification is for individuals who are involved in the Administration function in any organization or business in any sector. The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Information Technology, Self-development, Teamwork and Business Policies and Procedures. The elective component allows the learner to gain specialist knowledge, skills and insight into various areas such as Reception. Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the business.

5 Learner Outcomes On achieving the Business Administration 3 qualification, learners can: Explain the structure and roles of different types of organisations within industries in SA. Safely use office equipment. Prioritise workload. Maintain stores of consumables for the office environment. File documents using a recognised filing system. Demonstrate an understanding of workplace agreements. Understand cultural differences. Handle and resolve conflict in the workplace. Use a computer for basic business operations. Carry out all work in an organised and efficient manner taking account of priorities.

6 Modularisation Schedule: 4 days training every 4-5 weeks (Total 20 days) They spend the rest of the time in the workplace. Month weeks later Module 1: Understanding the Business Environment Module 2: Planning & Co-ordinating in the Office Environment 4-5 weeks later Module 3: Information Technology in the Office Environment 4-5 weeks later Module 4: Working in Reception 4-5 weeks later Module 5: General Administrative Duties 4-5 weeks later Close Out (1-2 days to ensure that all is in order for verification by the SETA. )

7 Modularisation Module 1 UNDERSTANDING THE BUSINESS ENVIRONMENT 24 credits Core Demonstrate and understanding of a selected business environment Level 4 10 Core 7785 Function in a business environment Level 3 4 Core 8420 Operate in a team Level 2 4 Core Demonstrate an understanding of employment relations in an organisation Level 3 3 Core 9533 Use communication skills to handle & resolve conflict in work place Level 3 3 Bus Admin 3

8 Modularisation Module 2: PLANNING AND CO-ORDINATING IN THE OFFICE ENVIRONMENT - 29 credits Fund 8969 Interpret & use information from texts Level 3 5 Fund 9012 Investigate life & work related problems using data & probabilities Level 3 5 Core Basic research in a office environment Level 3 6 Core Co-ordinate meetings, minor events & travel arrangements Level 3 3 Core Plan & prepare meeting communications Level 3 4 Fund 9010 Different number bases etc Level 3 2 Fund 9013 Shape & Motion in 2 & 3 dimensional space Level 3 4 Bus Admin 3

9 Modularisation Module 3: INFORMATION TECHNOLOGY IN THE OFFICE - 24 credits Core 7573 Demonstrate ability to use the world wide web Level 2 3 Core 7570 Produce word processing documents for business Level 3 5 Core 7567 Produce & use spread sheets for business Level 3 5 Fund 7456 Use maths to investigate and monitor financial aspects Level 3 5 Core 7706 Maintain a booking system Level 3 3 Core Plan, monitor & control an info system in a business environment Level 3 3 Bus Admin 3

10 Modularisation Module 4: WORKING IN RECEPTION - 25 credits Core 7796 Maintain a secure working environment Level 3 1 Elec Monitor & control reception area Level 3 4 Elec Monitor & control the receiving & satisfaction of visitors Level 3 4 Fund 8968 Accommodate audience & context needs in oral communication Level 3 5 Fund 8970 Write texts for a range of communicative contexts Level 3 5 Fund Perform basic business calculations Level 3 6 Bus Admin 3

11 Modularisation Module 5: GENERAL ADMINISTRATIVE DUTIES - 26 credits Core Monitor & control office supplies Level 3 2 Core Monitor & control the maintenance of office equipment Level 3 4 Core 7860 Introduce new staff to the workplace Level 3 1 Elect 8000 Apply basic business principles Level 3 9 Elec Outline the legal environment of a selected industry Level 3 2 Fund 9960 Communicate verbally & non-verbally in the workplace Level 3 8 Bus Admin 3

12 Cost Business Administration Level 3 Full Course/ Learnership Fee: For more information on the cost of the course, please contact Nicolette Wilton on or Minimum No per company Cost per person (excl) based on 5 modules of 4 consecutive days approximately 6 weeks apart. The training can be conducted in-house for a minimum of 10 candidates. Note: The cost includes the Management of the Learnership, all Course Materials, Manuals and PoEs, Stationery, Facilitation, Assessment, Moderation and Certification by the Services SETA. If the training is required to be conducted beyond a 20 km radius from Durban, you are responsible for the Facilitator travel and accommodation costs.

13 Deliverables This cost will ensure that Dionysus fulfills the following functions: Provide the theoretical training of the programme Record, monitor and retain details of training provided to the learners Conduct formative assessments and summative assessments to indicate the learners competencies Provide reports to the employer on the learners performances Manage the facilitation and quality assure the outcomes based education and training leading to national registration and the awarding of certificates to learners Moderate the programme internally Ensure external (SETA) moderation of the programme Provide delegates who attended the qualification with framed certificates of achievement once the SETA verification has occurred. NB: Workplace Mentors must be assigned to each learner in the workplace, and offer them assistance and advice for the duration of the learnership.

14 Provider Profile ACCREDITATION STATUS Dionysus is fully accredited by the SERVICES SETA until September # 0515, and Provisionally registered with the Department of Higher Education & Training as a Private FET Institution Registration # 2008/FE07/022. We have Programme approval with various ETQAs, including Services SETA, ETDP SETA, TETA, FoodBevSETA, and SABPP. All Facilitators and Assessors used by Dionysus are highly experienced and registered. Our area of specialisation is learnerships across a variety of Sectors. Current clients include SAB Ltd, JSE, Barrows, Masonite, SA HomeLoans, ethekwini Municipality, PPC, ZANACO (Zambia), SABMiller Africa: (Botswana, Zambia, Lesotho, Angola, Zimbabwe, Sudan, Kenya, Ghana, Nigeria). VISION AND MISSION STATEMENT Dionysus Vision is to provide skills development in Africa, and beyond. Dionysus Mission is, through the provision of a range of specialised local and international interventions, enhance individual competence and organisational performance improvement. This will be done through the business partnering concept, involving the research of trends and needs in order to create specific and appropriate learning solutions for clients.

15 Provider Profile Services Certificates of National Accreditation and Registration

16 Provider Profile BEE Level 1 Contributor % Value Adding Enterprise

17 Contact Details Name of Company: DIONYSUS SKILLS DEVELOPMENT INITIATIVE [Pty] Ltd Name of the contact person: Capacity: Nicolette Wilton Manager: Client Liaison Contact Number: / Fax Number: Company Registration Number: 2002/012081/07 VAT Registration Number: Postal address: PO Box 21060, Bluff, 4036 Physical address: 708 Marine Drive, Brighton Beach, Durban, Head Office Florida Road Morningside Durban 4001 L/Centre

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