Break free from the past.
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- Angelina Oliver
- 8 years ago
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1 Break free from the past. Step into the future of fire systems with Remote Services from Bosch. Intelligent solutions from Bosch True connectivity means not just gathering information, but delivering it where and when it makes a difference. Bosch integrated security systems enable intelligence at every level of your infrastructure in the device, through the data transmission, and within the management software so you can turn smart connections into faster reactions.
2 2 Bosch Remote Services Bosch Remote Services 3 What are today s biggest challenges? As a System Integrator, you face two major challenges. Click each to explore. System Integrators today manage numerous fire systems across various locations, with the average System Integrator overseeing 88 systems.* However, they re tied to an outdated way of managing and accessing these systems. It s clear that System Integrators need innovative technology to provide customers with seamless support and enhanced performance. Transparency You have no information transparency with the fire systems. You cannot be sure that every installed system is working fault-free. If there is a fault, there is no direct way to discover its cause. It s time-consuming and frustrating to solve problems via phone. Travel As a consequence, travel is consuming valuable time and resources. You must travel for configuration, maintenance and repairs. Response efforts often require 2 visits: 1. Evaluate the problem and determine the hardware needed. 2. Return with the correct hardware and make repairs. Yet, the problem can often be solved in minutes with the press of a button. Challenges at a glance *Source: 2014 Bosch ST survey 88 systems per System Integrator Limited transparency Numerous locations Increased travel Connections Impossible connecting with the remote fire panel via the Internet. Traveling Small faults that are solved in a matter of minutes require traveling to the site. Hardware Only after we arrive on site can we evaluate the hardware needed to repair the system. Remote access The biggest problem is that we cannot remotely access the system. Time to respond [The biggest pain is] the time to respond to a user request.
3 5 Bosch Remote Services Bosch Remote Services 6 Overcome today s challenges and enter a new era of performance.
4 6 Bosch Remote Services Bosch Remote Services 7 Break free with Remote Services. In our everyday mission to empower customers with innovative services for increased efficiency and profitability, Bosch has created Remote Services. Remote Services is the combination of three revolutionary solutions. Remote Connect Remote Maintenance Remote Alert Remote Services enhances your business operations with improved all-around performance: Access: Remote access for programming and maintenance Planning: Better planning for maintenance and upgrades Efficiency: Optimized team efficiency and resource allocation Performance: Innovative, high-performance services to customers Savings: Reduced costs and time spend
5 8 Bosch Remote Services Bosch Remote Services 9 Remote Connect: the foundation of Remote Services. Integrating Remote Connect is the first step in revolutionizing your fire systems service, paving the way for Remote Maintenance and Remote Alert. Get up and running in three simple steps. 1. Plug your internet connection and fire panel into the gateway. 2. Enter your ID and code into fire panel to complete setup. 3. Configure remotely after minimal on-site installation. What is Remote Connect? Play again Remote Connect is a secure remote internet connection that enhances your operations, giving you remote display and remote access capabilities when it comes to your fire systems. It s also optimized for seamless integration into the RPS. Secure Connection Remote Service Secure Connection Remote Service RPS Get a secure remote connection for: Installation Configuration Service Maintenance Setup made easy Install in less than 30 minutes. No special IT knowledge required.
6 10 Bosch Remote Services Bosch Remote Services 11 See how Remote Services can enhance your daily operations. Click below to explore. Before After Before Remote Connect, you wasted valuable time and resources travelling to and from fire systems, while having limited transparency and information.
7 10 Bosch Remote Services Bosch Remote Services 11 See how Remote Services can enhance your daily operations. Click below to explore. Before After With Remote Connect, you have both secure remote display and remote access reducing travel time and giving you the information and control you need. Integrate Remote Connect and get: Configuration from anywhere 24/7 access and availability Quick reaction time for increased customer satisfaction Preventive maintenance and monitoring of detectors Reduced maintenance and travelling costs
8 12 Bosch Remote Services Bosch Remote Services 13 The Bosch difference. Building on the foundation of Remote Connect. Only Remote Connect from Bosch delivers best-in-class technology and unparalleled service. No IT expertise required Remote configuration, not just remote display Full RPS functionality with advanced security Software updates via IP After integrating Remote Connect, you can take advantage of the upcoming Remote Maintenance and Remote Alert. Combined, these three revolutionary solutions will enable ultimate fire system service for you and your customers. Remote Maintenance Get live fire system data, charts and data analysis tools for preventative maintenance. Remote Alert Receive immediate SMS and notifications directly from the panel and set customized alerts. Remote Connect Get a secure internet connection for remote configuration, display and access. Connect and experience the benefits With 24/7 access and availability, 2 out of 3 cases can be solved remotely, resulting in EUR avings for mid-size systems* and EUR for large systems.* *Savings per year, per system, Source
9 14 Bosch Remote Services Break free from the past and step into the future of fire system. Integrate Remote Services from Bosch and get more efficency with three cutting-edge solutions. Experience more connectivity, nonstop availability, worldwide access and complete business continuity. Please contact your local sales representative for more information.
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