Joseph M. Juran. I E 361 Fall Team Members: Dragui Nestorovic Gonzalo Rodriguez Monica Kroh Jaroslav Sebek
|
|
- Erica Sherman
- 2 years ago
- Views:
Transcription
1 Joseph M. Juran I E 361 Fall 2002 Team Members: Dragui Nestorovic Gonzalo Rodriguez Monica Kroh Jaroslav Sebek
2 Introduction Joseph M. Juran has led a life of success and accomplishments. Using his intelligence and dedication Juran changed himself from a poor Romanian immigrant into a world renowned quality control expert. He has had a varied successful career as an engineer, as a writer, as an educator and as a consultant. Juran has been called the father of quality, a quality guru and the man who taught quality to the Japanese. Juran has expanded the philosophies of quality from its statistical origins to what is now known as Total Quality Management. This paper contains a short summary of this great man s achievements. Background Joseph M. Juran was born in Brailia, Romania, during December of When Joseph was five years old his father left Romania and came to the United States in order to make a better life for his family. Three years after he had left Romania Joseph s father had earned enough money to bring the rest of his family to the United States. When Joseph was eight years old he and his family moved to Minnesota. The Jurans left Romania with hopes of prosperity. Their hopes were unfulfilled; they remained in poverty even after they came to the United States. Education During his youth, Joseph excelled at learning. Joseph was so far ahead of the average students that he eventually skipped the equivalent of four grade levels. Joseph s desire for excellence and education allowed him to become the first person from his family to pursue a higher education. In 1920, Joseph enrolled at the University of Minnesota. In 1924, Joseph graduated from the University of Minnesota with a B.S. in Electrical Engineering. After he graduated from the University of Minnesota, Joseph put his education on hold and went to work. In order to reduce costs, Joseph s work hours were reduced during the depression. Joseph used these extra hours to attend classes at Loyola University. Juran received a J.D. in Law at Loyola University in Professional Career Joseph started his professional career soon after he graduated from the University of Minnesota. In 1924 he started working with Western Electric. At Western Electric Joseph worked within the inspection department of the famous Hawthorne Works located in Chicago. Hawthorne Works was a very large factory that employed 40,000 workers. The complexity of this factory introduced Joseph to his first challenges in management. In 1926, while working at Hawthorne Works, Juran received a rare and extraordinary opportunity. At this time a team of Quality Control pioneers from Bell Laboratories designed a program to implement new tools and techniques at Hawthorn Works. In order
3 to carry out their program effectively the Quality Control pioneers needed to implement a training program for the employees of Hawthorn Works. Juran was chosen as one of the two engineers who were to work for the promising inspection Statistical Department. This quality control department was one of the first of its kind in the nation. Juran kept working his way up within Western Electric. By 1937, Juran had become the chief of Industrial Engineering at Western Electric s home office in New York. As chief of Industrial Engineer, one of Juran s tasks was to discuss the different methods of quality management with other companies. During WWII, Juran took a temporary leave of absence from Western Electric. During this time Juran worked in Washington D.C. as an assistant administrator for the Lend- Lease Administration. Juran and his team worked on improving the efficiency and eliminating the excessive paperwork of the Lend-Lease Administration s processes. By making these processes more efficient, Juran and his team hastened the arrival of supplies to the United States overseas friends. Juran finished his work with the Lend-Lease Administration in At this time, Juran s temporary leave of absence from Western Electric had stretched to the span of four years. Juran decided not to return to Western Electric. He decided that his true calling was to devote the remainder of his life to the study of quality management. In 1945, at the age of 40, Joseph took the position of Chairman of the Department of Administrative Engineering at New York University. This position was not enough to keep Juran busy, so he also started his own consulting practice. Juran worked as a consultant to businesses and organizations in forty different countries. On top of both of these jobs, Joseph continued writing books and delivering lectures for the American Management Association. The Union of Japanese Scientists and Engineers (JUSE) invited Juran to Japan in the early 1950 s. In 1954, Juran arrived in Japan and conducted seminars for the top- and middle-level Japanese executives. Juran s Japanese lectures were taken so well that he was asked to give more lectures to JUSE and to the Japanese Standards Association. After his lectures, Juran s work spread throughout Japan. Large Japanese companies started their own internal training programs, the national radio offered courses for foremen, and booklets were available at newspaper kiosks. In 1979, Juran founded the Juran Institute. The original purpose of the Juran Institute was to provide a continuity of Juran s ideas through video programs. The video series, Juran on Quality improvement, was very successful. This led to the institute to take on many other activities, and Juran worked as the institute s manager. In 1986 Juran helped with the creation of the Malcolm Balbridge National Quality Award by testifying before Congress and serving on the Board of Overseers.
4 Throughout his lifetime Juran had a varied successful career as an engineer, as a writer, as an educator and as a consultant. But eventually Juran decided to end his career. In 1987, Juran quit his job as the manager of the Juran institute. Throughout 1993 and 1994 Juran gave a final series of lectures. After these lectures were finished Juran ceased giving any public appearances. Juran decided to focus the remainder of his life on his family and writing projects. Writings Juran has had many of his works published. He has made contributions to literature in more than twenty books and hundreds of published papers. Certain selections of his writings have been translated into seventeen different languages. Juran started professionally writing in 1928, when he wrote a pamphlet entitled Statistical Methods Applied to Manufacturing Problems. This pamphlet has since become the basis for the well-known AT&T Statistical Quality Control Handbook, which is still published today. One of Juran s most influential books is the Quality Control Handbook. The original edition was published in 1951; there are now four published editions. The Quality Control Handbook became the standard reference work on quality control and established Juran as an authority on quality. Awards and Honors Nearly thirty years after Juran visited Japan, Emperor Hirohito recognized Juran s contribution to the development of Japan s quality control and the facilitation of a U.S. and Japanese friendship. Juran was awarded the highest award that can be given to a non- Japanese person, the Order of the Sacred Treasure. Juran s definitions of Quality In Juran s Quality Control Handbook, he states that the word quality has two different meanings that are spelled the same way. These two different meanings of quality have caused confusion since some people assume you are using one definition of quality rather than the other. This is an example of the confusion of the word quality that was taken directly out of the Quality Control Handbook. At one bank the upper managers would not support a proposal to reduce waste because it had the name "quality improvement." In their view, higher quality also meant higher cost. The subordinates were forced to revise the proposal "productivity improvement" in order to secure approval. Juran s two definitions of quality:
5 1. "Quality" means those features of products which meet customer needs and thereby provide customer satisfaction. In this sense, the meaning of quality is oriented to income. The purpose of such higher quality is to provide greater customer satisfaction and, one hopes, to increase income. However, providing more and/or better quality features usually requires an investment and hence usually involves increases in costs. Higher quality in this sense usually "costs more". 2. "Quality" means freedom from deficiencies-freedom from errors that require doing work over again (rework) or that results in field failures, customer dissatisfaction, customer claims and so on. In this sense, the meaning of quality is oriented to costs, and higher quality usually "costs less"." Juran s two definitions of quality Definition of Quality 1 Definition of Quality 2 Product features that meet customer Freedom from deficiencies needs Higher quality enables companies to: Higher quality enables company to: Reduce error rates Increase customer satisfaction Reduce rework, waste Make products salable Reduce field failures, warranty charges Meet competition Reduce customer dissatisfaction Increase market share Reduce inspection, test Provide sales income Shorten time to put new products on the Secure premium prices market Increase yields, capacity The major effect is on sales. Improve delivery performance Usually, higher quality costs more. Major effect is on costs. Usually, higher quality costs less Making Quality Happen Juran believed that turning company goals into results, or making results happen, is done through managerial processes. When a company s goal is quality, they need managerial processes that focus on quality. Juran defined three managerial processes that are necessary to manage for quality. The three processes combined are called the Juran Trilogy and include quality planning, quality control and quality improvement.
6 Juran Trilogy Quality planning Quality control Quality improvement Prove the need Establish quality goals Evaluate actual performance Establish the infrastructure Identify who the customers are Determine the needs of the customers Develop product features that respond to customer needs Develop processes able to produce the product features Establish process controls; transfer the plans to the operating forces Compare actual performance with quality goals Act on the difference Identify the improvement projects Establish project teams Provide the teams with resources training, and motivation to: 1. Diagnose the causes 2. Stimulate remedies Establish controls to hold the gains Conclusion Throughout his career Joseph M. Juran has led a very successful life and has made many contributions to the fields of quality control and quality management. During his career Juran taught many of society s leaders and affected the entire world. There are many people who haven given quotes of approval regarding Juran. Among these people are Steve Jobs founder of Apple Computer and Next, Peter Drucker a writer and theorist and Lawrence Appley chairman emeritus of the American Management Association. The quote that says the most is given by Jungi Noguchi, Executive Director of the Japanese Union of Scientists and Engineers, who stated, Dr. Juran is the greatest authority on quality control in the entire world. Juran never sought fame through his work; he only wanted to make sure that his accomplishments were purposeful and genuine. Juran was once quoted saying that it wouldn t bother me if I m not remembered at all. As long as there is an interest in quality, Juran will not be forgotten.
7 Bibliography Joseph M. Juran. Skymark Management Resources /21/02. <www.skymark.com/resources/leaders/juran.asp> Leixner, Erin. Dr. Joseph M. Juran /21/02. <www.columbia.edu/cu/business/botline/fall97/9_25/juran.html> Joseph M. Juran. Department of Trade and Industry /21/02. <www.simplesystemsintl.com/quality_gurus?j_m_juran.htm Juran, Joseph and A. Blanton Godfrey. Juran s Quality Handbook. McGraw Hill. New York
Mitchell Ceasar Attorney and Politician
Mitchell Ceasar Attorney and Politician Over the years, Kingsborough Community College has had many students graduate and go on to pursue their careers at other schools. Mitchell Ceasar graduated from
Introduction to Statistical Quality Control, 5 th edition. Douglas C. Montgomery Arizona State University
Introduction to Statistical Quality Control, 5 th edition Douglas C. Montgomery Arizona State University 3 Learning Objectives 4 1-1 Definitions and Meaning of Quality 1-1.1 The Eight Dimensions of Quality
Quality Concepts. 1.1 Introduction. 1.2 Quality and Reliability Defined
1 Quality Concepts 1.1 Introduction Quality is perceived differently by different people. Yet, everyone understands what is meant by quality. In a manufactured product, the customer as a user recognizes
Chapter 3 02/18/1437. Foundations of Quality Management. Deming (1900-1993) Leaders in the Quality Revolution
Chapter 3 Foundations of Quality Management Evans & Lindsay (2014) MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 8e 1 Leaders in the Quality Revolution W. Edwards Deming Joseph M. Juran Philip B. Crosby
Total Quality Management TQM Dr.-Ing. George Power. The Evolution of Quality Management
Total Management TQM Dr.-Ing. George Power The Evolution of Management The Evolution of Management Assurance Total Control Companywide Control Mass Inspection Control (Acceptance Sampling) 2 Evolution
Business Process Improvement: A Way to Think About Quality
Mini-Lessons from Juran Global The Source for Breakthrough Juran.com Series Business Process Improvement: A Way to Think About Quality Juran Global Our expertise has been developed over more than six decades
Georgia O'Keeffe, 1887-1986: Her Paintings Showed Her Love for the American Southwest
27 November 2011 voaspecialenglish.com Georgia O'Keeffe, 1887-1986: Her Paintings Showed Her Love for the American Southwest Detail from "Blue and Green Music," 1921 (You can download an MP3 of this story
RIT: Its Future - Its Past by Dane R. Gordon Professor Emeritus of Philosophy
RIT: Its Future - Its Past by Dane R. Gordon Professor Emeritus of Philosophy Every ten years the Institute publishes its Strategic Plan. Preparing for it is a lengthy process involving students, faculty,
THE MOORE METHOD: ITS IMPACT ON FOUR FEMALE PhD STUDENTS
Selevan 1 THE MOORE METHOD: ITS IMPACT ON FOUR FEMALE PhD STUDENTS A RESEARCH PAPER SUBMITTED TO DR. SLOAN DESPEAUX DEPARTMENT OF MATHEMATICS WESTERN CAROLINA UNIVERSITY BY JACKIE SELEVAN Selevan 2 The
Quality Perspective: Managing Software Development Projects
Economy Informatics, vol. 11, no. 1/2011 99 Quality Perspective: Managing Software Development Projects Felician ALECU Academy of Economic Studies, Bucharest, Romania alecu@ase.ro In order to better achieve
Unit 1 A biography of Helen Keller Talking about... Key Vocabulary A biography of Helen Keller lecturer disabilities unmanageable isolate task
Unit 1 A biography of Helen Keller Key Vocabulary Talking about... an autobiography braille a disability discipline a lecture a palm a task willpower handicapped to be cremated to isolate to manage to
You Don t Need a Title to be a Leader*
Sanborn & Associates, Inc. Executive Summary You Don t Need a Title to be a Leader* How Anyone, Anywhere Can Make a Positive Difference By Mark Sanborn *Available on Amazon.com and at fine bookstores everywhere
The Original Quality Gurus
The Original Gurus What is a quality guru? A guru, by definition, is a good person, a wise person and a teacher. A quality guru should be all of these, plus have a concept and approach quality within business
Lecture 1 Lecture r r: Asst.Prof Pr.Dr Emine. A tasoy Ataso l y u lu
Lecturer: Asst.Prof.Dr. Emine Atasoylu Lecture 1 Quality is Fitness for use (Juran) Conformance to requirements or specifications (Crosby) Usefulness at a reasonable cost Esthetically appealing features
GMP Training Systems, Inc.
GMP Training Systems, Inc. Creators of the GMP Ready-to-Use Training System A Time-tested and Classic Approach to Problem Solving and Problem Prevention David C. Markovitz President, GMP Training Systems,
Phillis Wheatley, 1753-1784: Early African- American Poet
17 December 2011 voaspecialenglish.com Phillis Wheatley, 1753-1784: Early African- American Poet A rare signed edition of Phillis Wheatley s poetry from 1773 (Download an MP3 of this story at voaspecialenglish.com)
The Philosophy of TQM An Overview
The Philosophy of TQM An Overview TQM = Customer-Driven Quality Management References for Lecture: Background Reference Material on Web: The Philosophy of TQM by Pat Customer Quality Measures Customers
Before the Deming s 14 Points for Management
Abstract Before the Deming s 14 Points for Management Jean-Marie Gogue The French Deming Association W. Edwards Deming is mostly known for the «14 Points for Management» that he recommended to implement
LISA MADIGAN. Home Repair and Construction
OFFICE OF THE ATTORNEY GENERAL STATE OF ILLI NOIS LISA MADIGAN ILLINOIS ATTORNEY GENERAL Home Repair and Construction If you are like most Illinoisans, your home is your most valuable financial asset.
October 2013 Convention - International Speakers
October 2013 Convention - International Speakers Skip Ross Delhi Convention Speaker Crown Direct From USA Skip Ross is a highly successful business executive. He has dedicated his life to helping business
Group Treasurer s Workbook Revised
Group Treasurer s Workbook Revised This is an excerpt of the revised Treasurer s Handbook as adopted by the World Service Conference in 2002. It contains those parts specifically intended for use by group
BARRIERS AND BENEFITS OF TOTAL QUALITY MANAGEMENT IN THE CONSTRUCTION INDUSTRY: EVIDENCE FROM TURKISH CONTRACTORS
7 th Research/Expert Conference with International Participations QUALITY 2011, Neum, B&H, June 01 04, 2011 BARRIERS AND BENEFITS OF TOTAL QUALITY MANAGEMENT IN THE CONSTRUCTION INDUSTRY: EVIDENCE FROM
Finding Aid to The HistoryMakers Video Oral History with Russ Mitchell
Finding Aid to The HistoryMakers Video Oral History with Russ Mitchell Overview of the Collection Repository: The HistoryMakers 1900 S. Michigan Avenue Chicago, Illinois 60616 info@thehistorymakers.com
Calling for Participants!
Calling for Participants! JUSE International Seminar on TQM (ISTQ) July 1 9, 2013 Union of Japanese Scientists and Engineers (JUSE) 1. What is TQM? TQM is a set of systematic activities carried out by
Human Resource Management in Japan
Human Resource Management in Japan Class 6 Copyright 2007 Keio University Quotes of the Day Copyright 2007 Keio University 2 This Lecture Life-time employment (shushin koyo 終 身 雇 用 ) Seniority based promotion
My Work in Property Tax Collection
My Work in Property Tax Collection I joined the faculty of the Institute of Government on July 1, 1965, after graduating from law school in June. I think one of the major reasons I was hired was that I
THE OPEN UNIVERSITY OF TANZANIA FACULTY OF ARTS AND SOCIAL SCIENCE Department of Journalism and Media Studies
THE OPEN UNIVERSITY OF TANZANIA FACULTY OF ARTS AND SOCIAL SCIENCE Department of Journalism and Media Studies OJO/OMC 323 MEDIA MANAGEMENT COURSE OUTLINE COURSE DESCRIPTION This course is designed to acquaint
TOP 10 MISTAKES. Home sellers make
TOP 10 MISTAKES Home sellers make Selling your home can be a nightmare of frustration and disappointment. It can cost you thousands of dollars, either in selling too cheaply or in needless expenses. It
Lecture 1: The Options Market and Options Trading
Lecture 1: The Options Market and Options Trading Before you trade options, it is essential that you have a good working knowledge of how to evaluate stocks and the underlying factors that influence share
Speech to the Bell Telephone System s Traffic Conference November 1927
Speech to the Bell Telephone System s Traffic Conference November 1927 Page, A. W. (1927, November 11). Address. Speech includes remarks by Bancroft Gherardi on Nov. 7 introducing Mr. Page on his arrival
The American University of Paris. Editorial Guide
The American University of Paris Editorial Guide The following guidelines are intended to ensure consistency in the written communications across all offices of The American University of Paris. If you
RICHARD M. BRANDT Director, Iacocca Institute Dick Brandt is an international consultant, advisor and accomplished public speaker. He has had over 15 years of experience in managing international business
CHAPTER 1: PhD School in Canon Law Mission and chair (art. 2-3) CHAPTER 2: Admission, enrolment and qualifying (predoctoral) programme (art 4-9)
Regulations on the doctoral training programme (PhD Programme) and the PhD thesis defence 14 September 2012 Table of Contents INTRODUCTION: doctoral degrees (art. 1) CHAPTER 1: PhD School in Canon Law
Results of survey of graduates of MSc in Science Communication, Dublin City University
Results of survey of graduates of MSc in Science Communication, Dublin City University Independent research carried out by Brian Trench, founder and former chair of the MSc in Science Communication The
How to be a Graduate Student in Social Psychology
Graduate School in Soc Psych 2013 Aug 16 1 How to be a Graduate Student in Social Psychology In this document, we offer advice about how to be a graduate student in social psychology. Although we hope
FORDHAM UNIVERSITY GABELLI SCHOOL OF BUSINESS
FORDHAM UNIVERSITY GABELLI SCHOOL OF BUSINESS TOGETHER WITH THE GABELLI CENTER FOR GLOBAL INVESTMENT ANALYSIS Value Investing 20 Years Later: A Celebration of the Roger Murray Lecture Series 1993 _ 2013
STATEMENT OF OBJECTIVES
STATEMENT OF OBJECTIVES The principal objectives of the Los Angeles Council of Black Professional Engineers (LACBPE) shall be to endeavor to enhance the educational and employment opportunities of minority
Your essential guide to equity release. from the UK s No. 1 specialist
Your essential guide to equity release from the UK s No. 1 specialist 03 03 04 05 06 07 08 09 10 15 Contents What is equity release? How could equity release help you? Why choose Key Retirement? Mr & Mrs
The History of Quality - Overview
The History of Quality - Overview The quality movement can trace its roots back to medieval Europe, where craftsmen began organizing into unions called guilds in the late 13th century. Until the early
YOUR PENSION RIGHTS AT DIVORCE
YOUR PENSION RIGHTS AT DIVORCE What Women Need to Know Third Edition Anne E. Moss PENSION RIGHTS CENTER Your Pension Rights at Divorce (Third Edition) Copyright 1991, 1995, 2006 by the Pension Rights Center.
How to Increase Sales and Gross Profit in a Down Market
How to Increase Sales and Gross Profit in a Down Market Contents Introduction The Basics Increase the Number of Fresh Ups Increase Advertising and Marketing Prospecting by Sales Consultants Increase Your
SERVICE MARKETING IN BANKING SECTOR AND RECENT PERCEPTIONS IN MARKETING THOUGHTS OF SERVICES
SERVICE MARKETING IN BANKING SECTOR AND RECENT PERCEPTIONS IN MARKETING THOUGHTS OF SERVICES Prof. Dr. GÜNAL ÖNCE Dokuz Eylül University Faculty of Economics and Business Marketing Department Key Words:
Policy analysts: Shaping society through research and problem-solving
Policy analysts: Shaping society through research and problem-solving by Sadie Blanchard When Will Wilkinson decided to major in philosophy, his father wondered about the usefulness of the degree. My dad
Peter P. Klassen Papers An Inventory of his Papers at the University of Illinois at Chicago
Peter P. Klassen Papers An Inventory of his Papers at the University of Illinois at Chicago Overview of the Collection: Repository: University of Illinois at Chicago Creator: Peter P. Klassen Title: Peter
BOR 4345 Federal Immigration Law
BOR 4345 Federal Immigration Law Dr. Mark Pullin (325) 486-6754 - Office mark.pullin@angelo.edu Office Hours: By Appointment/Virtual Office Hours Preferred in Online Courses Course Description Introduces
Choosing Which Process Improvement Methodology to Implement
Choosing Which Process Improvement Methodology to Implement Mark Gershon Temple University A variety of methodologies are available for process improvement. These include Six Sigma, Lean Management, Lean
MANT 214 Personnel/Human Resource Management Semester 1 2010. Department of Management School of Business University of Otago COURSE OUTLINE
MANT 214 Personnel/Human Resource Management Semester 1 2010 Department of Management School of Business University of Otago COURSE OUTLINE MANT 214 Personnel/Human Resource Management Semester 1, 2010
The Study of Philosophy At the University of Oregon
The Study of Philosophy At the University of Oregon Philosophy engages fundamental questions concerning human identity, the nature of knowledge and reality, moral virtue and responsibility, the nature
Assessment of the project
Assessment of the project International Marketing Offensive for Smart Phones in China 1. Assessment of the project itself In November 2014 we started preparing our project which was an international marketing
Education and Business. Six Sigma Lean Green and Black Belt Programs
Education and Business Six Sigma Lean Green and Black Belt Programs University of California, Irvine Extension s professional certificate and Improve Your Career Options with a Professional Program specialized
Bernice P. (Bernie) Dixon
Bernice P. (Bernie) Dixon Bernice P. Dixon is the Chairman and CEO of Atlanta Technology Angels and Founder and CEO of Advising Angels. Bernie has been passionate about leveraging her positions as a senior
Make Employee Recognition Part Strategy Positively influence agent behavior and cultivate a customer-centric culture.
customer experience / oct 2013 Make Employee Recognition Part of Your CEM Strategy Positively influence agent behavior and cultivate a customer-centric culture. By Janet LeBlanc, Janet LeBlanc + Associates
Class of 1974; and BG Carl A. Alfonso (Trinidad and Tobago), Class of 1986. Ed Gordon passed away in February 1998 and Dolly in April 1999.
SECURITY ASSISTANCE COMMUNITY International Hallway Dedication Ceremony By Constance Hale, U.S. Army Command and General Staff College On the September 14, 2000, Lieutenant General William Steele, Commandant,
O.K. PARTY DEBT/SPENDING
DEBT/SPENDING General Overview: The national debt has totaled over 15 trillion dollars and counting. Something needs to be done to put a stop to our nation s outrageous spending. I believe that if we put
Client Retention Best Practice Guide
What is client retention? Client retention is the maintenance of continuous trading with a client over a long term. How to define and measure client retention? Definition: Client retention is the number
We Could Do That! A Guide to Diversity Practices in California Community Colleges
1 We Could Do That! A Guide to Diversity Practices in California Community Colleges Robert Gabriner, Eva Schiorring, and Gail Waldron City College of San Francisco We Could Do That! is a manual with tools
Electronics Technology for Public School Systems: A Superintendent s View
Electronics Technology for Public School Systems: A Superintendent s View George P. Young Computer systems are capable of freeing teachers from much of the burden of presenting subject matter to students,
Juan received his acceptance letter to Sacramento State. He stared at it with
Juan and Sasha Discover How Their College Education Relates to Work and Career By David McVey, M.S., Career Counselor Debra Marcus, M.S., Career Counselor Juan received his acceptance letter to Sacramento
QUALITY GURUS (part 1) Manuel Rincón, M.Sc. September 24th, 2004
(part 1) Manuel Rincón, M.Sc. September 24th, 2004 Lecture Outline I. Introduction to Quality Experts II. Quality Philosophies Americans PHILIP CROSBY EDWARD DEMING ARMOND FEIGENBAUN JOSEPH JURAN Japanese
Project Quality Management. Project Management for IT
Project Quality Management 1 Learning Objectives Understand the importance of project quality management for information technology products and services Define project quality management and understand
City University of Hong Kong
City University of Hong Kong Information on a Course offered by the Department of System Engineering and Engineering Management with effect from Semester A in 2012 /2013 Part I Course Title: Safety and
THE BASICS Getting Spousal Support in New York State
THE BASICS Getting Spousal Support in New York State In this booklet, we call the person who receives support the wife or ex-wife. And we call the person who pays support the husband or ex-husband. This
The Effects of the Affordable Care Act on Work and Marriage
The Effects of the Affordable Care Act on Work and Marriage Diana Furchtgott-Roth Senior Fellow, Manhattan Institute Testimony before the Subcommittee on Health Care, District of Columbia, Census and the
ADOPTION IS PERSONAL
ADOPTION IS PERSONAL Adoption ARC Keeps it That Way! You have a choice and there are so many crucial differences. What is the most personal thing that you will ever do? Trust an agency to assist you with
Advanced Product Quality Planning APQP
ASQ Portland Section September 9 th PDX Section 607 Meeting Advanced Product Quality Planning APQP http://www.ramquniverse.com Roderick A. Munro, Ph.D. ASQ Fellow - CQE, CQA, CMQ/OE; Fellow CQI CQP; IRCA
Degree projects improving co-operation between the teacher education program and schools: Swedish experiences
Degree projects improving co-operation between the teacher education program and schools: Swedish experiences Inger von Schantz Lundgren & Mats Lundgren (ivo@du.se, mlu@du.se) HögskolanDalarna (Dalarna
I d like to state that the views that I express today are my own and should not be construed as the
Mr. Chairman, my name is George Pruitt and I am president of Thomas Edison State College. I also currently serve as chair of the Middle States Commission on Higher Education. I d like to state that the
Quality. UK Goverment.Department of Trade & Industry. The quality gurus. What can they do for your company?
Quality. UK Goverment.Department of Trade & Industry. The quality gurus. What can they do for your company? Deming, Crosby, Juran, Moller...It may seem that every few years there emerges a new quality
YOUTH ENTREPRENEUR INTERNSHIPS
YOUTH ENTREPRENEUR INTERNSHIPS INTRODUCTION The Cheyenne River Indian Reservation is located in north central South Dakota, encompassing a large rural area approximately the size of the state of Connecticut.
Section #7: NOAH: A MAN OF FAITH
21 Discussion Guide Section #7: NOAH: A MAN OF FAITH 1. How did Noah show his faith in God? 2. How specific were the instructions God gave? 3. Describe the size of the ark. Read to the Group: Since the
Incredible Inventor. Beginner Biographies
Incredible Inventor by Amanda Doering Tourville Illustrated by Reed Sprunger Beginner Biographies Beginner Biographies visit us at www.abdopublishing.com Published by Magic Wagon, a division of the ABDO
MIERS FISHER LONGSTRETH
NATIONAL ACADEMY OP SCIENCES BIOGRAPHICAL MEMOIRS PART OF VOLUME VIII BIOGRAPHICAL MEMOIR OF MIERS FISHER LONGSTRETH 1819-1891 REBECCA C. LONGSTRETH PRESENTED TO THE ACADEMY AT THE ANNUAL MBETINO, I914
The trouble with KPIs - A stepby-step guide to managing Key
The trouble with KPIs - A stepby-step guide to managing Key Performance Indicators Field ServiceWhitepaper Introduction This document presents some simple ideas that we hope will help you manage your business
TOPIC 8 QUALITY OBJECTIVE. Quality
TOPIC 8 QUALITY Q Copyright Houghton Mifflin Company. All rights reserved. 8-1 OBJECTIVE What is Quality & Its Importance Total Quality Management (TQM) Dimensions of Quality Element of TQM TQM vs. Traditional
How to Become a Published Author Brian Tracy Teleseminar Notes May 27, 2009
How to Become a Published Author Brian Tracy Teleseminar Notes May 27, 2009 There are 400,000 books published each year and yours might as well be one of them. Before I wrote my first book, I read several
Chapter 8: Project Quality Management
CIS 486 Managing Information Systems Projects Fall 2003 (Chapter 8), PhD jwoo5@calstatela.edu California State University, LA Computer and Information System Department Chapter 8: Project Quality Management
www.jsonline.com Return to regular view Original Story URL: http://www.jsonline.com/story/index.aspx?id=552303
1 of 5 1/19/2007 2:27 PM www.jsonline.com Return to regular view Original Story URL: http://www.jsonline.com/story/index.aspx?id=552303 If the shoe fits Allen-Edmonds executive found the right pair to
1999-2000 Report on Student Goal Attainment / Student Satisfaction Performance Measure
1999-2000 Report on Student Goal Attainment / Student Satisfaction Performance Measure Spring Registration Survey Tells About NIC Students How much do we know about NIC s students? What are their goals?
6 Tips to Help You Improve Incident Management
6 Tips to Help You Improve Incident Management by Stuart Rance Incident management is often the first IT service management (ITSM) process that an IT organization adopts, and many of my clients have a
Chapter 2. My Early Days Trading Forex
Chapter 2 My Early Days Trading Forex I want to talk about my early days as a Forex trader because I m hoping that my story will be something you can relate to. So it doesn t really matter if you are brand
Written Testimony of Sonia Ellis Submitted to the Special Committee on Aging United States Senate Hearing on the Jamaican Lottery Scam March 13, 2013
Written Testimony of Sonia Ellis Submitted to the Special Committee on Aging United States Senate Hearing on the Jamaican Lottery Scam March 13, 2013 I would like to thank Chairman Nelson, Ranking member
American Law Enforcement Systems C J 210 Professor: Dr. Robert J. Durán Email: rjduran@nmsu.edu
American Law Enforcement Systems C J 210 Professor: Dr. Robert J. Durán Email: rjduran@nmsu.edu Class Hours: T&TR: 10:20-11:35 Class Room: Garcia Residence Hall 241B Office: Breland Hall Room 141 Office
Choosing Health Care Insurance Medicare Supplements
Choosing Health Care Insurance By Steve Meinhardt http://yumainsurancehealth.com Office: 928-217-3621 Mobile: 928-580-7102 Fax No: 928-344-3507 Email: steve@yumainsurancehealth.com Or - Fill out the contact
Chapter 13 Bankruptcy Filing Process
Chapter 13 Bankruptcy Filing Process Let us now turn our discussion to the process of bankruptcy. Although over 1.6 million people file bankruptcy every year, enough to fill every major stadium in the
Interviewing Tips For Education Majors
Center for Vocation & Career Interviewing Tips For Education Majors Job interview suggestions for teacher candidates Wheaton College Center for Vocation & Career www.wheaton.edu/cvc 630.752.5048 cvc@wheaton.edu
Lecture 1: Introduction to Software Quality Assurance
Lecture 1: Introduction to Software Quality Assurance Software Quality Assurance (INSE 6260/4-UU) Winter 2009 Thanks to Rachida Dssouli for some slides Course Outline Software Quality Overview Software
Life Insurance Sales and Consumer Protection
FALIA Invitational Seminar in Japan Product Development Strategy Course Life Insurance Sales and Consumer Protection May 21 st, 2014 Masahiko Esawa Waseda University Professor, Faculty of Commerce 1 1.
Brock Jolly. for NAIFA Trustee. Innovation Dedication Passion. www.brock4naifa.com. CFP, CLU, ChFC, CLTC, CASL, CFBS
Brock Jolly CFP, CLU, ChFC, CLTC, CASL, CFBS for NAIFA Trustee Innovation Dedication Passion www.brock4naifa.com Innovation If you always do what you ve always done, you will always get what you ve always
U.S. Department of Agriculture Office of Inspector General Western Region Evaluation Report
U.S. Department of Agriculture Office of Inspector General Western Region Evaluation Report EVALUATION OF THE FOREST SERVICE REPORT TO THE SECRETARY OF AGRICULTURE ON THE LAND EXCHANGE PROGRAM WASHINGTON,
PARADIGMS THAT DRIVE COSTS IN MANUFACTURING. The whole purpose of a business enterprise is pretty simple to make a profit by selling
PARADIGMS THAT DRIVE COSTS IN MANUFACTURING The whole purpose of a business enterprise is pretty simple to make a profit by selling products or services to persons who desire those particular goods or
ASKEW SCHOOL OF PUBLIC ADMINISTRATION AND POLICY. COMBINED BA or BS and MASTER OF PUBLIC ADMINISTRATION (MPA) DEGREE PROGRAM
ASKEW SCHOOL OF PUBLIC ADMINISTRATION AND POLICY COMBINED BA or BS and MASTER OF PUBLIC ADMINISTRATION (MPA) DEGREE PROGRAM WHAT IS THE COMBINED BA or BS and MPA DEGREE PROGRAM? Qualified students in any
Reforming Florida Higher Education
Reforming Florida Higher Education A Report For Governor s Blue Ribbon Task Force On Higher Education Reform By Tom Auxter President, United Faculty of Florida (UFF) July 26, 2012 What does reform mean
Lesson One: School Days Teacher s Guide
Lesson One: School Days Teacher s Guide Introduction The African Free School was established by the New York Manumission Society in the late 1780s and operated until it became a part of the New York public-school
For Those in Treatment
For Those in Treatment This is NA Fellowship-approved literature. Copyright 1991 by Narcotics Anonymous World Services, Inc. All rights reserved. This pamphlet is designed to introduce you to recovery
The Infinite Banking Concept (aka Becoming Your Own Banker ): One Actuary s Commentary
The Infinite Banking Concept (aka Becoming Your Own Banker ): One Actuary s Commentary Advisors sometimes call LLIS because their clients have been approached by an insurance salesperson pitching a concept
Managing Effective Brand Relationships. friend is someone you can rely on, truly enjoy being around, and depend on even when
Kristin Dziadul MK 440- Marketing Seminar Professor McKeon Marketing Theory Managing Effective Brand Relationships Think back to one of your first true friendships and what that meant to you. A true friend
So what does it mean, really, to be a Lifetime Member of the Association of the Wall and
By Thomas G. Dolan AWCI Lifetime Member Bill Carroll So what does it mean, really, to be a Lifetime Member of the Association of the Wall and Ceiling Industries-International? Is it some kind of recognition
Current Workforce Skill Development Project OHSU-AFSCME Jobs and Ladders Program Final Report
Worksystems Inc. 711 SW Alder St., Suite 200 Portland, OR 97205 Current Workforce Skill Development Project OHSU-AFSCME Jobs and Ladders Program Final Report Award: $82,610 Date of Award: 3/1/01 Expiration