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1 Reducing fragmentation in a scattered eid marked Norstella, eid workshop Oslo, 16 th September 2014 Arne Vidar Haug VP Business Development / Co-Founder, Signicat

2 About Signicat Cloud eid / esignature 8 years experience Mature cloud model Multi-tenant, configurable, easy integration, subscription Redundant data centers Audited after ISO standard Offices in NO, SE, DK & FI Innovation and Technology Early mover and leader on Cross Border eid and Real Signature Winner of International Identity Deployment of the Year Award, and Best Innovation Award at the Cards and Payments Europe Awards Work with clients and security technology partners to stay innovative and ahead of the game Large Customer Base Identifies over 60 million users Global coverage with alternative ID proofing methods for online use Used by more than 200 organizations Enterprises and consumers Partner Reach (examples) eid schemes

3 Trust - necessary for online business Any business relying on online transactions requires a satisfactory trust-level for their operation. From government, health care, telco's, banks and big-box retailers. This only works if individuals can be accurately, rapidly and cost effectively authenticated online without face-to-face interaction. Identity Providers and Attribute Providers are key to this remote proofing. The ability to identify/authenticate individuals online is the underlying, basic enabler that ensures trust.. In other words, electronic ID is the key factor. It also serves as a foundation for relevant value adding services such as e-signature.

4 Identitiet er ofte startpunktet for mange sektorer Identitet er tradisjonelt håndtert separat av hver sektor: Offentlig sektor Er du kvalifisert for et offentlig gode? ID Risiko: - Svindel for tilgang til et gode - Lenger prosessering - Redundant prosessering Helse sektoren Hvem er du? Hva er din medisinske historie? ID Risiko: - Utstedelses svindel - Pasient privacy - Integritet på registre Finansiell sektor Hvem er du? Hvordan vil du betale? ID Risiko: - Finansiell svindel - Hvitvask - Høyere transaksjonsavgift Innvirkningen føles av hver og en men det var før gjenbrukbare eid

5 Digital Identity Digital Identity can be fetched to both Persons (as a private person or as a role within a company) Machines ( internet of things some 75 million machine-to-machine connections will be added in Europe by 2015) Drive towards more self-service apps and portals companies are moving more customer transactions from the offline labor-intense world to online self-service portals Online and mobile transactions are far less expensive to support. Indeed, for banks, they run just 5% of the cost of branch transactions. Source: BCG

6 There is several credential and identity assurance levels User X Binding a credential to a unique individual Assurance Levels LEVEL 4 Very high confidence required Level 3 High confidence required Level 2 Some confidence required Level 1 Little confidence required An individual Establishing the real identity of an individual Assurance Levels LEVEL 4 Very high confidence required Level 3 High confidence required Level 2 Some confidence required Level 1 Little confidence required

7 There are many e-identities (both weak & strong, mobile & web based) Strong e-id: The potential for : 450 million Europeans will have an eid, 350 million in South East Asia, 150 million in Brazil,..

8 e-id the new way : Verified KYC credentials from trusted sources (e.g. Government or Bank): For use within B2B and B2C scenarios Legitimation and binding signature

9 eid in the Nordics (NO, SE, DK, FI) More than 18 million citizens has an eid in the Nordics eid issued by banks / bank cooperation, telco s and government Different technology choices, certificate types and collaborative models Technology changes over time (now: Java -> Java servlets) Merchants in the private and public sectors eid can be used for legitimation, logon and and binding e-signature Sweden Finland Norway Denmark Nordic eid

10 Characteristics with eid schemes Strict issuing procedures Bank s office, police stations, public offices, etc. Identification with passports, public id, etc. Users are familiar with the eid environment Frequently used in banks, public services User remember their credentials High security level Often PKI-based with electronic signatures available 2-factors or more Something you have Something you know Something you are

11 Customers/Users expect fast and convenient access anywhere, anytime and on any device! Full traceability in financial transactions and products They also expect flexibility, simplicity, adapted content & services

12 Questions for the Service Provider before implementing eid What opportunities are there in eid for the business? How to implement eid in current solutions? How to implement solutions and procedures for customer service related to the eid? How to integrate electronically signed documents into existing workflow? How to ensure that usability and ergonomics are right for the service? How to ensure overall security and trust over time?

13 Reduce Complexity by using a Digital Identity Service Provider (DISP) Relaying Party (Website/App) End User Authenticators (eid) eid infrastructure: /OCSP/ Proprietary ID Verification E-signature Redirect (https) Identity & Signature as a Service SAML(xml) Web Service DISPs add simplicity in e-identity, such as PSPs did for payments

14 The Old Fashioned Way vs. The New Style - Electronic Signature delivered in a standardised way Norwegian State Educational Loan Fund - Loan agreement with BankID + PAdES signature Old style >1 Week eid used to sign, together with credentials from cert New style >1 Day / No-paper Text from agreement will appear. Time stamp. Signed data object etc

15 Digital identity as a competitive advantage Introduce ID solutions that offers customers a flexible and secure platform for authentication and digital signatures Let users choose the eid he is familiar with and not yet another service specific username and password. Introduce risk based authentication Use an ID-Hub as one-stop-shop to remove complexity and deliver trust by providing easy access to all relevant eids that scales well with the business. Customer benefits Low friction, intelligent authentication enables convenient access to the services, anytime and anywhere. Secure and adaptive protection means higher completion rate Same ID and user experience across all applications, channels and borders.

16 Value for business Business boost More transaction completed, and increased adoption and usage Reduced fraud (strong authentication/non-repudiation) Enabler for new services or ways of working Cost-effectiveness Reusing existing electronic identities (eid s) Outsourcing authentication and e-signature services Cutting down logistical costs Risk managment Enabling strong user authentication (e.g. Bank codes, mobile eid) Authenticating temporary (ad-hoc) users Empowering e-signature for contracts, binding offers etc. Business process productivity Increasing self-service and time to completion (e-signature) Integrating to existing eservices easily Green values Replacing paper and ink with E-signature Supporting sustainable IT with Software as a Service 17

17 Thank you

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