1 WHITE PAPER JULY 2014 Across Industries the Shortage of Talent Calls for New Thinking BY PRAVESH MEHRA, EXECUTIVE VICE PRESIDENT & GLOBAL LEADER, BUSINESS & PROFESSIONAL SERVICES PRACTICE
2 Executive Summary Data analytics is how information, once gathered, sorted and processed, is utilized for maximum optimization in terms of insights. It s the knowledge behind the questions: What will people think, buy and desire? Are there ways to improve our business? How can fraud and risk be reduced? In 2012, nearly 72 percent of businesses in the United States increased spending on analytics. The volume of data gathered, and the need for analysis and talented people to conduct it, is immense and growing daily. At the same time, trends are developing and adherents can find a solution seemingly designed and customized to the needs and interests of their own particular industry, service or product line. The Harvard Business Journal states that while the 21 st century s sexiest job may be data scientist, such employees are a hybrid of data hacker, analyst, communicator and trusted advisor, and notes this is indeed a rare combination of skill sets. A general consensus is that there is a critical talent shortage in the realm of data analytics, and there are a number of explanations for this shortage. This paper summarizes why data analytics are important to companies and how they are being used. It provides an overview of offerings from various analytics providers and how companies work with them. Most importantly, it identifies challenges from a talent and leadership standpoint and includes recommendations for addressing them. Trends in Analytics Industries seek to make use of data in ways which are most effective for them. Healthcare insurers (eg. United Health Group and WellPoint) pharmacy benefit managers (eg. CVS and Express Scripts) and healthcare providers (eg. Health Management Associates) use data analytics to suggest treatment plans, predict compliance and reduce readmissions. More than 70 percent of banking executives worldwide say customer centricity is important to them. Financial institutions are expanding their use of data analytics in key areas, such as customer retention, increasing share of wallet and reducing risk. Manufacturing, which generates a third of all data today, is using it to align cost structures with customer value measure, predicting what customers will value in the future and determining the likelihood of leading performers leaving one employer for another. A number of trends in data analytics are recognized as noteworthy. Several consultants have named data visualization, mobile data, Big Data clouds and predictive analytics as those that will have the most impact in Other trends include machine learning, discovery platforms, mobile data and the creation of the chief analytics officer position.
3 To summarize these trends briefly: Data visualization makes data analytics accessible, interactive, and engaging. Generally accepted benefits of visualization are that it enables faster observation and retention of trends and patterns. However, the overuse of visualization can make the complex deceptively simple, and the inverse is true as well. Machine learning is just that - computers learn from data as it is input and updated, with predictive and prescriptive models increasing in accuracy over time. It can increase the productivity of quantitative analysis but the leading environments still require people to specify variables, adjust model parameters and interpret the content for decision makers. Discovery platforms were once used primarily in the science industries, but increasingly involve data management and analytics, making data manipulation more economical and easier to use. Adaptation has been slow, but developing and exploiting platforms will become a priority. Mobile data is growing fast and companies need to think strategically about how to engage with customers on their mobile devices. Mobile data will be considered a top priority, with a need for specialization in defining mobile metrics, understanding mobile technology, and collecting and analyzing mobile data. Big Data Clouds can now leverage platforms such as Amazon Web Services and operate with greatly lowered capital costs. Big Data analytics solutions that require a pay-as-yougo data storage model and computing-intensive analysis infrastructure allow businesses to lower the costs of infrastructure design, setup and management, and will continue to gain ground in Predictive analytics enable companies to develop insights and foresights based on collected data. The increasing demand for data to be used in decision making means that predictive analytics will continue to grow in IBM, SAS and SAP are recognized by Forester Wave as particularly strong leaders in predictive analytics solutions. Chief Analytics Officers (CAO) can help companies maximize resources and many organizations, such as FICO, Facebook and AIG, have created such positions. Such a strong advocate and overseer of analytical and Big Data resources makes sense for an organization serious about analytics. Just as the role of chief data officer exists within larger organizations, the role of chief analytics officer may be a logical addition to the C- suite.
4 Service Providers and their approaches Advisory firms like Deloitte, Ernst & Young, Navigant and others have expertise in operational and risk management, and deep industry domain knowledge. They are building analytic tools to support their operational consulting and risk management practices. Deloitte has gathered data to create lightweight, challenge- and-industryfocused analytics. Their work in oil and gas analytics has enabled accurate forecasting, reduced costs and increased profitability. E&Y s single thread approach links performance drivers to performance outputs, using driver analytics to mathematically link outcome metrics with market, competitor, operational and financial forces. Navigant s Legal Technology Solutions Group provides innovative solutions for complex data management challenges with primary areas of focus in data profiling/validation, remediation, mapping and quality strategy, as well as financial transaction review. Industry-specific data providers such as Nielsen, IRI (Retail and Consumer) and IMS Health gather large volumes of data from multiple sources, then process and report on this information on behalf of their clients. These companies are merging their structured data with social data, utilizing advanced analytics to provide advanced insights. IRI s Retail Market Watch is a quarterly digest of key trends impacting the CPG retail industry, focusing on emerging consumer behaviors, key growth categories and changing retail channel dynamics. IMS gathers information from a vast network of suppliers, including 45+ billion annual healthcare transactions, and hosts it on the IMS One Intelligent Cloud for industries such as healthcare and financial services. Software vendors IBM, SAP and Oracle have acquired a number of business intelligence and analytics companies. These acquisitions provide the platforms and tools for data management, business intelligence and reporting, and are now expanding their capabilities for Big Data analytics. According to Forrester, SAS and IBM are strong leaders in these areas, with SAP a notable newcomer. IBM's Smarter Planet campaign and acquisitions of SPSS, Netezza and Vivisimo, demonstrate its commitment to predictive analytics. Oracle Business Analytics solutions help organizations strategize and optimize business operations to capture new market opportunities on any device. Global technology services companies like Accenture, Cognizant, Capgemini and Wipro have built large business intelligence practices and are now adding analytics capabilities to the suite of services they offer to their clients. They are primarily service providers who partner with technology vendors to build analytic platforms for specific industry processes. They are also capable of outsourcing the bulk of a client s data management, reporting and analytic capabilities. Accenture offers cross-industry analytics in customer and marketing, fraud and risk, human capital, sales, customer service, as well as industry specific analytics in all major industries it serves. Wipro leverages its own unique approach to KPI to deliver business analytics and performance management to an equally wide range of businesses and industries, including aerospace, transportation, utilities, automotive and government.
5 Traditional process outsourcing companies like Genpact, ADP and FICO manage transactions, data and processes on behalf of their clients in the areas of financial administration, credit and collections, human resources and payroll. They are expanding their analytic capabilities to provide additional insights in order to help their clients improve their operations and reduce risk. The industries they serve range from financial services and healthcare to manufacturing and technology. Boutique analytics services companies like Mu Sigma, Opera Solutions and Fractal have emerged to provide analytics consulting and outsourcing service capabilities to their clients with a deep scientific foundation. Mu Sigma s interdisciplinary approach to decision sciences applies math and technology to solve constantly shifting and ill-defined business problems. Opera Solutions employs machine learning to drive insight, execute predictive models and provide real-time access with minimal investment in IT and infrastructure. Challenges from a talent standpoint The use of business analytics brings enormous benefits to companies, but when it comes to analytics talent, there is a critical mismatch between supply and demand. There's a shortage of professionals skilled in using statistics, quantitative analysis and informationmodeling techniques to make business decisions. As the use of analytics becomes more and more pervasive, companies are looking for a variety of analytics talent to help them drive a broader range of business applications. The U.S. labor market has historically had a high level of graduates with degrees in STEM (science, technology, engineering and math) fields. However, the supply of such graduates has decreased significantly at a time when demand for them has been rising. According to a recent study conducted by Accenture, between 2010 and 2015, employers in industries such as banking, insurance, pharmaceuticals, oil and gas, and business analytics will add approximately 117,600 analytics jobs across seven countries. The chart below details these findings:
6 Accenture estimates that only about 10 of every 100 qualified graduates accept jobs specifically identified as analytics roles, while the other 90 tend to pursue positions such as investment bankers, software developers and consultants. Sometimes the choice comes down to personal preference, but Accenture found that too often the choice reflects a lack of awareness concerning employment opportunities in analytics. A qualified data analyst should have the requisite skills to move into analytics, perhaps receiving training on the job. IT professionals are beginning to be aware that the Big Data sector is increasing in importance, and they are asking themselves How do I obtain these skills? A number of universities are adding programs in analytics and data science, which will broaden the mix of analytics-related pedigrees available. A great candidate is part statistician, predictive analyst, business analyst and trusted advisor. In addition to possessing a deep understanding of math and statistics, these individuals need to understand business, have the ability to analyze social and other unstructured data, and know how to design and test predictive models. In essence, data analysts are telling stories using data. Developing deep analytical skills requires not only an intrinsic aptitude in math, but also years of training. While remedying the talent shortage will not happen overnight, the search for deep analytical talent has already begun. Companies with more fully developed marketing analytic capabilities have significantly higher rates of return on their marketing investment than those without such capabilities. The market for talent is tight, but there are a number of tactics employers can use to address this shortage, including: An always on approach to hiring and recruiting The traditional model of placing a job posting on the company website as a position becomes available is waning. An always on culture should be created and fostered in which recruiting is treated as an ongoing process, with talent tapped as it becomes available. Social media has proven to be crucial in the development of a pipeline of talent. Conscientious maintenance of one s online presence keeps both organizations and talent updated and relevant. Partnerships with external firms Relationships with trusted recruiting partners who can help facilitate matches between buyers and sellers should be cultivated. Moreover, there are intermediaries that certify analytic talent, both formally and informally, by providing formal credentials, such as the Institute for Operations Research and the Management Sciences (INFORMS). Online social network s for analytics professionals, such as AnalyticBridge, which makes explicit or implicit endorsements of the educational background and experience of analytics talent, are an obvious source through which to contact potential new hires.
7 Company Acquisitions Hiring at startups is robust and millions of dollars are being invested in identifying high-value use cases, building analytical models to predict the future, and creating subscription services to ingest data and extract insights that can then be monetized and/or sold. Startups also attract particularly dynamic and innovative talent. According to McKinsey, This will likely all shake out over the next several years, with market forces and employees themselves driving the outcomes. Third-party solutions will cover many of the most valuable use cases and internal teams will be relegated to more mundane work, if not cast adrift. Utilization of a mixed team approach Organizations recognize that the perfect, everything-included candidate may not exist, or even be necessary. A team comprised of statisticians and marketers who mine, analyze and develop campaigns around the data can resolve issues creatively and effectively. It s quite possible that the role of data scientist as currently defined requires more attributes than most individuals should be expected to possess. Some companies are resolving the gap by creating teams comprised of diverse skill sets. They re mixing and matching professionals so as to deliver a balanced response to business analytics questions and creating high-performing teams that can deliver tremendous business value. Internal development and training Existing managers can be trained to develop and better utilize their analytic skills. Understanding the basics enables them to ask relevant questions about the quality of statistics and the incorporation of new data types. The Role of Leadership The real value of data analytics cannot be realized without a dynamic leader at the executive level who is charged with delivering value, as well as engaging and motivating the company as a whole to appreciate that value. A CAO is integral to an organization s survival by furthering an organization s business interests and effectively minimizing its risk. But these executives need to be able to speak business as well as they do IT, to act as shuttle diplomats between the analytics experts and line-of-business executives. They are not just comfortable working with data but also with other members of the leadership team. Not surprisingly, finding these kinds of bilingual leaders is no easy task. Based on senior executive searches in this field the following qualifications are most desirable: Master s degree (Ph.D. preferred) in computer science, business analytics, applied mathematics, statistics, engineering, economics, social sciences or related fields. 15+ years of experience in information technology. Proven track record of working with big data, social data as well as cloud based delivery of solutions. Solid grounding in applied mathematics and statistics, including expertise in applying these techniques to structured and unstructured data.
8 Awareness of business objectives and ability to apply this understanding to recommend and implement product development for difficult and complex technical issues. Ability to share information across business functions and disciplines; manage stakeholders with diverse interests; make actionable recommendations. Excellent analytical, communication, organizational and presentation skills. Develop solutions which focus on how to successfully extract insight from Big Data. Strong, results-driven personality with a high level of enthusiasm, energy and confidence. Conclusion Companies are facing a large supply gap at all levels of data analytics talent. Entry-level positions are challenging to fill, as are those at the most senior levels. The solution to this issue is not offshoring, as there aren't enough qualified individuals in emerging economies such as India, China or Brazil. Hiring and retaining the best analytics leaders will require different strategies for different companies. The company that does this right will have a substantial edge over its competition.
9 Established in 1989, DHR International is one of the largest retained executive search firms in the world, with more than 50 offices around the globe. We conduct search assignments at the board of director, C-level and functional vice president levels. DHR s renowned consultants specialize in all industries and functions in order to provide unparalleled senior-level executive search, management assessment and succession planning services tailored to the unique qualities and specifications of our select client base. DHR International Worldwide Headquarters 71 South Wacker Drive Suite 2700 Chicago, IL P F
Business Process Outsourcing Accenture Procurement BPO Services Generating value, reducing costs and driving high performance through procurement outsourcing Research shows that companies that are mastering
Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 firstname.lastname@example.org www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises
Ventana Research: Workforce Analytics Enable Smarter Decisions Workforce Analytics Enable Smarter Decisions Finding the Right Tool for Human Capital Management White Paper Sponsored by 1 Ventana Research
Accenture Advanced Enterprise Performance Management Solution for Oracle Getting back to the business of business: use Oracle-based solutions to exploit today s insight and fuel tomorrow s business success
I D C A N A L Y S T C O N N E C T I O N Dan Vesset Program Vice President, Business Analytics and Big Data Self-Service Big Data Analytics for Line of Business March 2015 Big data, in all its forms, is
India Offshore Delivery Center White Paper Copyright : Experis IT Pvt Ltd, India WHITE PAPER: In today s global economy, the word outsourcing has become synonymous with offshoring. Having an offshore strategy
White Paper Analyzing Big Data: The Path to Competitive Advantage by Marcia Kaplan Contents Introduction....2 How Big is Big Data?................................................................................
IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage
Big Data Solutions In most industries, established competitors and new entrants alike will leverage data-driven strategies to innovate, compete, and capture value from deep and up-to-real-time information.
ETCIC Internships Open to Sophomores: If interested in applying for any of these positions, please email email@example.com with your resume (and cover letter if required) by Sunday, 9/20 at 11:59pm.
Certification In SAS Programming Introduction to SAS Program What Lies Ahead In this session, you will gain answers to: Overview of Analytics Careers in Analytics Why Use SAS? Introduction to SAS System
Big Data Analytics Assessing the Revolution in Big Data and Business Analytics 10 Best Practice Recommendations Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without Permission February
Italian Enterprises Adopt Big Data Solutions Forrester Consulting About Forrester Consulting Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in
IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and
A future career in analytics What is a career in analytics about? In the information age in which we live, almost all of us consume and produce digital data, either for business, community or private uses.
Top 5 Reasons to Outsource MORE! This report is available for download on Teleperformance s website. For more information about articles and white papers, go to: www.teleperformance.com Why Companies Are
Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide
Introduction to Strategic Supply Chain Network Design Perspectives and Methodologies to Tackle the Most Challenging Supply Chain Network Dilemmas D E L I V E R I N G S U P P L Y C H A I N E X C E L L E
SAP Makes Big Data Real Real Time. Real Results. MAKE BIG DATA REAL WITH SAP SOLUTIONS: ACCELERATE. APPLY. ACHIEVE Accelerate, Apply, and Achieve Big Results from Your Big Data Big Data represents an opportunity
Big Data Management and Predictive Analytics as-a-service for the Retail Industry Serendio Predictive Analytics for the Retail Industry 2 Executive Summary The biggest and most successful retailers today,
Ventana Research: Predictive Analytics Enters the Mainstream Predictive Analytics Enters the Mainstream Taking Advantage of Trends to Gain Competitive Advantage White Paper Sponsored by 1 Ventana Research
Accenture Advanced Enterprise Performance Management Solution for SAP Helping oil and gas companies exploit today s insight and fuel tomorrow s high performance In the recent Accenture High Performance
EY Center for Board Matters Board Matters Quarterly Critical insights for today s audit committee In this issue Dealing with big data 02 The board s role in addressing data and analytics Directors need
Three Reasons to Integrate ERP and HCM White Paper Table of Contents Three Reasons to Integrate ERP and HCM 3 1. Unified Data Wins 3 Releasing the Power of Unified Data 3 2. Employee-Driven Workflows Matter
Innovation Simplifying BI On-Demand Mobility Quality Innovative BUSINESS INTELLIGENCE FACTORY Advantages of using our technologies and services: Huge cost saving for BI application development. Any small
G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.
Analytics: A Requirement for High Performance Mastering the Art and Science of Smart Decision Making More than ever, companies need timely, in-depth insights if they are to remain competitive globally.
Are data scientists fungible across sectors? Or is specialization within a sector very important? Crisil Young Though Leader 2014 Abhinav Tandon 10/26/2014 PGP 2013-2015 Indian Institute of Management,
IRMAC SAS INFORMATION MANAGEMENT, TRANSFORMING AN ANALYTICS CULTURE ABOUT THE PRESENTER Marc has been with SAS for 10 years and leads the information management practice for canada. Marc s area of specialty
Accenture Human Capital Services for SuccessFactors Workforce and talent management have never been so critical to business value. To achieve high performance, global enterprises are seeking measurable
Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright
www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading
IBM Global Business Services Navigating the Road to Growth and Success Bringing innovation and affordable solutions to the midmarket Midsize Business Table of contents Defining the midmarket........................................................................
BUSINESS INTELLIGENCE E ANALYST Business Unit: LAB360 Reporting to: Direct Reports: Manager of Analytics Strategy and Research Business Information Analyst Date Created: September 2014 Purpose of the Position
SAP Thought Leadership Paper Healthcare and Big Data The Business Case for Using Big Data in Healthcare Exploring How Big Data and Analytics Can Help You Achieve Quality, Value-Based Care Table of Contents
What s Trending in Analytics for the Consumer Packaged Goods Industry? The 2014 Accenture CPG Analytics European Survey Shows How Executives Are Using Analytics, and Where They Expect to Get the Most Value
Ventana Research: Five Best Practices for Data Management Five Best Practices for Data Management Optimizing the Use of Data for Business Intelligence and Big Data White Paper Sponsored by 1 Ventana Research
WIPRO CONSULTING SERVICES Partnering for Success: Transitioning from Shared Services to Global Business Services www.wipro.com/consulting Partnering For Success: Transitioning from Shared Services to Global
PRODUCT ANALYSIS REPORT IBM COGNOS BUSINESS INTELLIGENCE DATA VISUALIZATION: When Data Speaks Business Jorge García, TEC Senior BI and Data Management Analyst Technology Evaluation Centers Contents About
W H I T E P A P E R Top 10 Trends In Business Intelligence for 2007 HP s New Information Management Practice Table of contents Trend #1: BI Governance: Ensuring the Effectiveness of Programs and Investments
SalesManagement.org Improving Sales Pipeline Performance Through Enhanced Visibility Leveraging Analytics to Focus on the Right Opportunities OVERVIEW For companies with complex sales cycles in high technology,
High-Impact Succession Management Executive Summary Kim Lamoureux Principal Analyst Michael Campbell Senior Research Analyst Center for Creative Leadership Roland Smith Senior Research Faculty Center for
Technology Evaluation Centers PRODUCT ANALYSIS REPORT IBM COGNOS AND SPSS SOLUTIONS By Jorge García TEC Senior BI and Data Management Analyst This TEC Product Analysis Report provides information regarding
Recruitment Process Outsourcing: What You Should Look for in an RPO Provider James F. McCoy Vice President & RPO Practice Lead It used to be that companies looked exclusively at cost and process to identify
MEASURING THE IMPACT OF TRAINING: A FOCUS ON SALES READINESS THOUGHT LEADERSHIP SURVEY RESULTS TABLE OF CONTENTS STUDY OVERVIEW 2 KEY FINDINGS 2 ANALYSIS: MEASURING SALES READINESS 3 ANALYSIS: MEASURING
On May 30, 2012, Governor Deval Patrick launched the Massachusetts Big Data Initiative, to leverage and expand the Commonwealth s position as a global leader in the rapidly growing big data sector. The
Accenture Perfect CPG Analytics End-to-end analytics services for fact-based business decisions and high-performing execution Moving from insights to action at speed Consumer Packaged Goods (CPG) companies
Survey Results Table of Contents Survey Results... 4 Big Data Company Strategy... 6 Big Data Business Drivers and Benefits Received... 8 Big Data Integration... 10 Big Data Implementation Challenges...
EMC ADVERTISING ANALYTICS SERVICE FOR MEDIA & ENTERTAINMENT Leveraging analytics for actionable insight ESSENTIALS Put your Big Data to work for you Pick the best-fit, priority business opportunity and
IDC MARKETSCAPE IDC MarketScape: Worldwide Supply Chain Management Business Consulting Services 2014 Vendor Assessment Cushing Anderson Simon Ellis THIS IDC MARKETSCAPE EXCERPT FEATURES EY IDC MARKETSCAPE
I D C A N A L Y S T C O N N E C T I O N Dave Schubmehl Research Director, Cognitive Systems and Content Analytics Greg Girard Program Director, Omni-Channel Retail Analytics Strategies C o g n i t i ve
1 We design talent strategies that accelerate business outcomes. Where there are critical gaps, we build talent from within and attract new talent from the outside. At every level of the enterprise, we
Predictive Analytics: Too Important to Ignore The six secrets to success with predictive analytics Webinar December 18, 2013 Sponsored by: Tony Cosentino VP & Research Director, Business Analytics Ventana
IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping
WHITE PAPER APRIL 2015 Japan s Leadership Challenges in Globalization Part 4: Why Are Onboarding Programs Under Scrutiny? How can companies help newly hired executives become productive quickly? BY DHR
Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented
Accenture Enterprise Services for Metals Delivering high performance in enterprise resource planning The metals industry faces unique levels of process complexity, which make the deployment of enterprise
WHITE PAPER Mining for Insight: Rediscovering the Data Archive Sponsored by: Iron Mountain Laura DuBois June 2015 Sean Pike EXECUTIVE SUMMARY In the past, the main drivers for data archiving centered on
Analytics: The Key to the Future Sponsored Material Hospitals and healthcare organizations of all sizes and structures are quickly elevating analytics to the enterprise level. But according to a recent
Predictive Analytics: Turn Information into Insights Pallav Nuwal Business Manager; Predictive Analytics, India-South Asia firstname.lastname@example.org +91.9820330224 Agenda IBM Predictive Analytics portfolio
What is Predictive Analytics? 3 Why is Predictive Analytics Important to Sourcing? 4 Rationalizing Supplier Increases 5 Better Control of Sourcing and Costs 6 Reducing Business Risk 7 How do you implement
Introduction The digital economy is thriving at an overwhelming rate, which has had a positive impact on job availability and career progression within the industry. Digital is driving revenue. Its reputation
The Power of Technology IN CRE Data and Analytics 7800 42 0.2 3420.330 175lbs 32/X 1 4300.250 x21 36.14 3420.330 32/X 1 Potential 21.56 25x100 growth is an organization s future ability to generate larger
Advisory services Technology The heart of your business* Advance your ability to win, keep and deepen relationships with your customers Customer Effectiveness *connectedthinking Are your customers satisfied?
Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,
Growth Services Selling Power: Better Sales Leads and Conversion Rates in a 360-Degree World Better Sales Leads and Conversion Rates in a 360-Degree World THE LEADERSHIP CHALLENGE: A WEALTH OF DATA Today,
Big Data Putting data to productive use Fast Forward What is big data, and why should you care? Get familiar with big data terminology, technologies, and techniques. Getting started with big data to realize
IBM Global Business Services Services for the CFO Financial Management Consulting Financial Management Chief financial officers (CFOs) are currently in a highly visible, highly influential position. They
Speaker Joni Pulido-Ferrier Value Advisor Expert HR Line of Business Value Engineering Australia, Pacific Japan, SAP 2 SuccessFactors Proprietary and Confidential 2014 SuccessFactors, An SAP Company. All
MARKETING ANALYTICS AS A SERVICE WEATHER BASED CONTENT PERSONALIZATION Joseph A. Marr, Ph.D. Senior Principal Data Scientist SYNTASA Kirk D. Borne, Ph.D. Advisory Board Member SYNTASA MAY 2014 INTRODUCTION:
TEXT ANALYTICS INTEGRATION A TELECOMMUNICATIONS BEST PRACTICES CASE STUDY VISION COMMON ANALYTICAL ENVIRONMENT Structured Unstructured Analytical Mining Text Discovery Text Categorization Text Sentiment
Unlocking the Value of Healthcare s Big Data with Predictive Analytics Background The volume of electronic data in the healthcare industry continues to grow. Adoption of electronic solutions and increased
How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources
Managers and machines, unite! Three things managers must do to make the most of cognitive computing by Ryan Shanks, Sunit Sinha and Robert J. Thomas Intelligent machines are poised to dramatically shift