Five Reasons to Outsource Requirements
|
|
- Joan Harris
- 8 years ago
- Views:
Transcription
1 RG Performance Group Perspective Five Reasons to Outsource Requirements Using a Managed Business Analysis Solution Can Mean Higher Quality in Less Time Susan Martin 2/26/ Canal Center Plaza Alexandria, VA HQ Fax Robbins Gioia, Inc.
2 Finding, attracting and signing top BA talent into full-time roles is difficult and expensive. Usually projects must be staffed immediately with highly productive business analysts. As a near term solution, the business analysis skills gap can be closed by working with a specialized contractor to provide a managed solution using best-of-breed business analysis talent. When does it make sense to outsource? Not every job can be handled internally; in the same way, not all jobs need outside help. How do you determine if it s worthwhile for you to outsource some or all of your BA functions? The best strategy is to start by asking three critical questions: Are you searching for a skill set that is routine for your organization? If you have many BAs that are up-to-date with the latest techniques and have handled similar projects, then you are likely to be able to find internal resources or hire good candidates for your needs. Are the upcoming projects somewhat different and/or more high profile than usual? If the projects you need BAs for are outside the comfort zone of your current staff, you could benefit from outsourcing the BA role to a more experienced organization. If you determine you need outside expertise, finding a managed business-analysis solution can be the best path to obtain world-class business analysis expertise to meet immediate staffing needs. The business analyst team from a managed solution will come ready to contribute to project success on day one with: Vetted, project-tested business analysts A proven requirements methodology Industry standard modeling and management tools Your management may need some evidence that using BA resources from an outside source makes sense. Here s what we ve found: Reason #1: Outsourcing can lower the risks and improve the outcomes of large IT initiatives. Requirements are much too important not to do right. This is borne out by the dismal results of industry studies and surveys: 31% of all software projects are canceled before completion ($81B wasted) 53% of projects will cost 189% of estimates Projects that are actually delivered on time and on budget reach only 9% in large companies and 16% in small companies *Source: Standish Chaos Report Have you had complaints from either the business or IT side of the house as to the quality of requirements? In this case, you ll definitely want to take advantage of using outside expertise so that new projects can be staffed quickly and with a high level of skills skills that can be transferred to your internal staff as they work as part of the project team. 1
3 The challenges of software development projects used to be the technology and the availability of skilled people to implement the technology. This was particularly true when software applications were written from scratch. But today this is no longer the case. Software projects today integrate and configure pre-written components from commercial out-of-the-box applications and infrastructure components. Vendors are usually able to work through any issues that come up with interfaces or version incompatibilities. While performance and reliability are always issues, these can usually be overcome by overprovisioning applications with hardware that becomes cheaper each year. So the problems we face today are not the availability of technology or our ability to implement it. The problems we face today are understanding what we can do with the computing assets we have available. It comes down to business requirements. Do we understand how we can make use of information technology to improve the effectiveness and competitiveness of our business? Implementing technology without understanding fully the business problem your users need to solve is a fast track to disaster. Skilled business analysts are key to getting good business requirements and business analysts from outside your organization can bring the perspective, experience and techniques that make gathering those requirements efficient and effective. Most IT organizations overestimate the quality of the requirements they currently get simply because they have nothing to compare. They have been doing things the same way for so many years that they have difficulty evaluating the effectiveness of their approach. Don t Believe Everything You Hear We don t need to do requirements because we are implementing only out of the box features from the vendor s application. CIO of a mid-sized company Reason #2: Outsourcing business analysis can bring new best practices techniques to your organization: Business processes in most companies and organizations grow increasingly complex year by year due to competitive pressures to add new products and services, to comply with changing regulations, to expand through growth or acquisition, and to support any number of reorganizations. The touch points between information systems and business processes have also increased as more and more manual tasks are taken over or augmented by automation. This makes the job of understanding business operations much more complex. The methods of gathering and documenting requirements that worked five years ago may not be effective today. And the skill level required by a business analyst It s Just Not that Simple We don t have any trouble with requirements. We just get the users in a room and ask them what they want. IT Manager 2
4 today is much higher than it was even five years ago. An outsourcing partner that specializes in requirements analysis and business process modeling can bring new best practices techniques into your organization. Reason #3: Outsourcing can bridge the gap between the IT organization and the business organization. In most companies the responsibility for requirements analysis and business process modeling is pushed back and forth between the business units and the IT organization. Many companies are creating a program office that reports to the COO or VP of Operations and attempts to bridge the communications gap between business management and IT systems designers. It is not an easy void to fill. Each group has its own culture and mode of approaching issues. An outsourcing partner can help the program office develop systematic methods for business process modeling and requirements analysis that will allow it to more effectively fulfill its mission. Reason #4: Outsourcing can extend your requirements analysis into business processes and help identify cost effective opportunities for automation. Many IT-driven requirements projects focus on narrow feature/function issues of a system. Typically this includes Use Cases or JAD sessions that focus on issues such as the user interface (screens for query, update and data entry), report layouts, security requirements and other designoriented features of the system. While these requirements are important for technical specification and detailed design, they do not show how the system is supposed to support a Does this Sound Familiar? We shifted the responsibility for requirements over to the users. It s up to them to develop requirements. IT Project Manager I had no idea what they meant by a requirement. I still don t. Business Manager business process. IT often presumes that the users know exactly what type of system they need, and the only open question is how the system should look and function. A model of the overall business process can show how business processes can be re-engineered and Have You Experienced This? We have a very tight and disciplined method for gathering requirements. We know exactly how to do it here. SVP Information Technology We need help. We need to put in place more formal methods for requirements analysis because we are all pretty new at this and not sure what we are doing. Project Director reporting to SVP 3
5 where point solutions can have a huge impact on costs and efficiency. The best solutions are not always technical or expensive. An outsourcing partner skilled in business process modeling can help you identify where and how you can get the best return on your investment in business process automation. Reason #5: Outsourcing can be a cost effective way to get the skills you need when you need them (even when you don t think you do) It can take years to develop the skills needed to do rigorous business process models and systems requirements. It is a skill that is developed best through a broad range of projects and system initiatives. An outsourcing partner can bring those skills and experiences to your organization when you need them on a project by project basis or as an ongoing partnership. A Checklist for Outsourcing Not all outsourcing vendors are the same, of course. Unfortunately most vendors boast that they have business analysts when what s really needed is experience in the discipline of business analysis. Here is a checklist that will help you separate the walk from the talk. Is the consultancy aligned with an accredited business analysis organization (i.e. IIBA) with accredited analysts that will be on site at your organization? Can the consultancy provide evidence that all consultants are trained on the same analysis methods which will be used for your organization? Can the consultancy cite their experience in other industries besides your own where they have helped BA best practices be adopted successfully? Can the consultancy demonstrate business analysis capability at the strategic, project, and technical levels? Is the stated goal of the consultancy to enable best practice within your organization so that you can be effective after they depart? Does the consultancy provide an integrated approach that considers tools and method together? Can they adapt business analysis techniques to tools used by your organization, or recommend the right tool for your specific needs? A consulting vendor should meet all of the criteria above in order to help your organization address its competency gap. About the Author Susan Martin Susan is Managing Director, Client Delivery for RG Performance Group, which recently acquired the requirements and business analysis consultancy, Doreen Evans Associates, Inc. (DEA), where Susan was a founding member. At DEA and now serving on the Business Analysis/ Requirements Best Practice team, Susan has had more than 20 years of experience in planning and delivering business analysis services. She oversees the quality of deliverables produced by project teams during client engagements and serves as product manager for the DEA-developed LINK suite of processes and tools. Susan is a trained facilitator and has conducted many sessions in process redesign, business requirements development and business rules identification. 4
6 About RG Performance Group RG Performance Group uses proprietary methods, tools and professional skills to help its clients implement innovative, customized solutions to achieve business goals. With offices in Washington DC, Houston, Boston and Charlotte, RG Performance Group is a division of Robbins-Gioia, LLC, a project and program management professional services consulting firm that for more than 30 years has brought people, processes and technology together to create innovative, resultsfocused solutions for high-risk, complex initiatives across industries. Headquarters, Alexandria, VA Northeast, Boston, MA Mid-Atlantic, Charlotte, NC Southwest, Houston, TX West Coast, Santa Rosa CA
Closing the Business Analysis Skills Gap
RG Perspective Closing the Business Analysis Skills Gap Finding the immediate solution and preparing for the long term As the Business Analysis bar is raised, skilled BAS become harder to find. Susan Martin
More informationAchieving Business Analysis Excellence
RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence Susan Martin March 5, 2013 11 Canal Center Plaza Alexandria, VA
More informationAchieving Business Analysis Excellence
RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189
More informationRobbins Gioia Technology Products
Robbins Gioia Technology Products Jaguar Family of Advanced Scheduling Solutions Jaguar - Cruncher Jaguar - CCPM+ Jaguar - CCPM+ PRO Jaguar - CCPM+ PRO Cruncher Jaguar - Toggle Jaguar - Evolver CAT CAT
More informationInfusing Business Analysis into the Product Lifecycle
RG Perspective Infusing Business Analysis into the Product Lifecycle The Key to More Effective Insurance Product Development 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189
More informationStrategic Outcome- Based Metrics for the Federal Government
RG Perspective Strategic Outcome- Based Metrics for the Federal Government 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013 Robbins Gioia, Inc. 1. Introduction
More informationTop 3 Reasons To Outsource Product Development By Ralph Paul Director of Product Engineering MPR Product Development
Top 3 Reasons To Outsource Product Development By Ralph Paul Director of Product Engineering MPR Product Development Copyright 2014 MPR Associates, Inc. All Rights Reserved In today s environment, almost
More informationIndependent Project Oversight
RG Perspective Independent Project Oversight Helps California Projects Avoid Risk, Achieve Objectives 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013
More informationAligning IT to the Strategic Plan
RG Perspective Aligning IT to the Strategic Plan Why it s permanently number one on your to-do list 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013
More informationOnboarding training program provides quantified results that add to recruiting firm s bottom line.
Onboarding training program provides quantified results that add to recruiting firm s bottom line. Our goal was to create a teachable, understandable, impactful, businessdriving program. What we wanted
More informationCHECKLIST: Top 10 reasons to move to the cloud
CHECKLIST: Top 10 reasons to move to the cloud CHECKLIST: Top 10 reasons to move to the cloud There are many reasons to move to the cloud, including rapid deployment, reduced support, improved flexibility,
More informationLeave IT to the Experts
EXECUTIVE BRIEF: Leave IT to the Experts When should your organization consider outsourcing its IT support? With the growing reliance on big data and IT, selecting the right IT partner is mission critical.
More information5 KEY ELEMENTS OF BUSINESS ANALYSIS YOU DON T WANT TO MISS
By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to break down the IIBA definition of business analysis and describe its key parts. 5 KEY ELEMENTS OF BUSINESS ANALYSIS
More information5 (online) steps to landing the job you want
BRAND ou SERIES BRAND SERIES 5 (online) steps to landing the job you want Create, connect, share and customize Even when we have a job, most of us are in search mode we re consistently seeking new ways
More informationTraining Programs for Enterprise-Wide Change
Training Programs for Enterprise-Wide Change Top Five Requirements for Programs that Deliver Prepared by VisionCor, Inc. 1 Contents Summary... 3 Before We Get Started... 3 Program Principles... 4 Business
More informationWhy Professional Services Firms Need an Integrated ERP Solution
A Computer Generated Solutions, Inc. White Paper Why Professional Services Firms Need an Integrated ERP Solution Microsoft Dynamics Case Study 2011 Table of Contents ERP Landscape... 3-4 A More Focused
More informationATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System
ATS The Advantage: The Staffing Agency s Guide to Buying an Applicant Tracking System 87 % of North American recruiting professionals agree that using ATS/CRM technology is important to the success of
More informationDELIVERED WITH LOGIC.
DELIVERED WITH LO. MANAGE YOUR BUSINESS, DRIVE GROWTH, AND ADAPT TO CHANGE Delivered with Logic. ogic. ogic, Inc. is a SAP Business ByDesign master valueadded reseller and solution and implementation partner.
More informationSharePoint Project Management: The Key to Successful User Adoption
SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP Principal Consultant February 2012 www.beaconstrategy.com Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3
More informationThe Blending of Traditional and Agile Project Management
1 of 6 The Blending of Traditional and Agile Project Management By Kathleen Hass Traditional project management involves very disciplined and deliberate planning and control methods. With this approach,
More informationThe Broadening of Contact Centers Horizons
The Broadening of Contact Centers Horizons Genesys One Table of contents Why Contact Centers are the Life Blood of Companies?...1 Your Contact Center and You...1 Mapping the Contact Center of the Future...2
More informationTHE BROADENING OF CONTACT CENTERS HORIZONS
BUSINESS WH IT E PA PE R Working together THE BROADENING OF CONTACT CENTERS HORIZONS GENESYS ONE TABLE OF CONTEN TS Why Contact Centers are the Life Blood of Companies?...1 Your Contact Center and You...
More informationSolution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT
Solution brief HP solutions for IT service management Integration, automation, and the power of self-service IT Make IT indispensable to the business. Turn IT staff into efficient, cost-cutting rock stars.
More informationResponse to Questions Human Capital Management Program RFP
January 25, 2013 Response to Questions Human Capital Management Program RFP 1. How large is the current organization? How many employees? What is the allocated budget for the office? How many branches
More informationSpeech Analytics: Best Practices for Analytics- Enabled Quality Assurance. Author: DMG Consulting LLC
Speech Analytics: Best Practices for Analytics- Enabled Quality Assurance Author: DMG Consulting LLC Forward At Calabrio, we understand the questions you face when implementing speech analytics. Questions
More informationSymantec Residency and Managed Services
Symantec Residency and Managed Services Flexible options for staff augmentation and IT out-tasking Symantec Global Services Confidence in a connected world. Symantec Residency and Managed Services provide
More informationComputer Support Specialists and Systems Administrators
http://www.bls.gov/oco/ocos268.htm Computer Support Specialists and Systems Administrators * Nature of the Work * Training, Other Qualifications, and Advancement * Employment * Job Outlook * Projections
More informationModernizing & Optimizing Global Financial Services Infrastructure
CASE STUDY Modernizing & Optimizing Global Financial Services Infrastructure 451 Planning Advisors helped a leading Canadian financial services firm assess its global data center portfolio, upgrade its
More informationOffshoring Answers. Organizational Development Factor. Financial and Cost Factor. Skills and Technology Factor
Offshoring Answers Factors that affect the offshore model, Overcoming offshore challenges, Project management tools and testing, & Managing a code repository by Sudesh Nadesan Factors that Affect the Offshore
More informationInformation Technology Professional Services (Schedule 70)
Information Technology Professional Services (Schedule 70) Authorized Federal Supply Schedule Price List Contract Number: GS-35F-031BA FSC Group: 70 NAICS Code: 541511 Contract Period: November 1, 2013
More informationHow To Move To The Cloud
Your Journey to HR in the Cloud Creating a Roadmap for Success An Oracle White Paper May 2015 Contents Take the First Step on your Journey...02 Why Move to the Cloud...03 Moving HR to the Cloud...04 Cloud
More information7 must-answer questions
7 must-answer questions The SAP Center of Excellence A practical guide for leaders setting a strategy for an SAP COE 1 Good question(s) For organizations with large SAP investments already in place, or
More informationHow Smaller Organizations Can Use Talent Management to Accelerate Organizational Growth and Productivity
How Smaller Organizations Can Use Talent Management to Accelerate Organizational Growth and Productivity Small to mid-sized organizations, whether for profit or not, need a means to manage their talent
More informationCOMPENSATION REPORT FOR FINANCIAL PROFESSIONS WITH CANDIDATE RECRUITMENT INSIGHTS
2016 COMPENSATION REPORT FOR FINCIAL PROFESSIONS WITH CANDIDATE RECRUITMENT INSIGHTS TABLE OF CONTENTS 3 4 8 12 16 24 26 30 Letter from the CEO Using the Report High-Demand Professionals & Qualifications
More informationBusiness Analysis Standardization & Maturity
Business Analysis Standardization & Maturity Contact Us: 210.399.4240 info@enfocussolutions.com Copyright 2014 Enfocus Solutions Inc. Enfocus Requirements Suite is a trademark of Enfocus Solutions Inc.
More informationThe Information Assurance Process: Charting a Path Towards Compliance
The Information Assurance Process: Charting a Path Towards Compliance A white paper on a collaborative approach to the process and activities necessary to attain compliance with information assurance standards.
More informationRecruitment and Selection
Recruitment and Selection The recruitment and selection belongs to value added HR Processes. The recruitment is about: the ability of the organization to source new employees, to keep the organization
More informationSoftware Success Strategies: 4 Software Development Best Practices
Software Success Strategies: 4 Software Development Best Practices Each day, new ISVs are born from a great vision. Yet, behind every successful ISV is one ore more ISV that fails. There are many reasons
More informationExplanation of a Project and the Value of a Project Manager
Comprehensive Consulting Solutions, Inc. Bu siness Savvy. IT Smart. What is a Project and when is a Project Manager needed? White Paper Published: March 2001 (with revisions) Explanation of a Project and
More informationVerigy Ltd.: A New Outsourcing Model for a New Company
Verigy Ltd.: A New Outsourcing Model for a New Company A Case Study Presented By Centroid July 2008 Outsourcing: Going Against the Flow By re-thinking the traditional approach to outsourcing, test-systems
More informationFrom: Sent: Subject:
From: john.engstrom@fairwindsveteranrecruiting.com [mailto:john.engstrom@fairwindsveteranrecruiting.com] Sent: Wednesday, January 27, 2016 1:50 PM Subject: General Manager and Assistant Manager Positions
More informationFive Core Principles of Successful Business Architecture. STA Group, LLC Revised: May 2013
Five Core Principles of Successful Business Architecture STA Group, LLC Revised: May 2013 Executive Summary This whitepaper will provide readers with important principles and insights on business architecture
More information22 Questions You Should Ask Your Computer Consultant
22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask
More informationTeam Avanade Project Total 17 Consultants. Accenture Business Services for Utilities Project Total 3 Consultants
CUSTOMER CASE STUDY Avanade helps Accenture Business Services for Utilities build a unique application Automating a manual system gives this company a strategic advantage now and for the future. Creating
More informationBuilding a Business Case for Supply Chain Execution in the Cloud
Building a Business Case for Supply Chain Execution in the Cloud Add Strategic Value to Your Business Getting your products to your customers is critical to business success. Yet often, supply chain execution,
More informationSolve Your IT Project Funding Challenges
RG Perspective Solve Your IT Project Funding Challenges 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013 Robbins Gioia, Inc. 1. Introduction The struggling
More informationFranchise Opportunity
Franchise Opportunity About Us Exactly what does it take to put the right person in the right position? A great resume? A good interview? A gut feeling? At NEXTAFF, the Professional Hiring Organization,
More informationEPIC Translations Document Translations, Software Localization, and Website Localization
Attaining your global market share and staying ahead of competition. EPIC Translations Document Translations, Software Localization, and Website Localization On a superficial level, attaining a global
More informationin your hiring plans?
Should outsourcing be in your hiring plans? Strategies for building a winning workforce in the new economy. The tides are turning. Outsourcing The Great Recession of 2008 left U.S. business reeling, creating
More informationTen Critical Steps. for Successful Project Portfolio Management. RG Perspective
RG Perspective Ten Critical Steps for Successful Project Portfolio Management 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 www.robbinsgioia.com 2016 Robbins Gioia Across all sectors of the
More informationManaged Services How can it help you build a competitive edge?
Managed Services How can it help you build a competitive edge? e- Emphasys Technologies, Inc. 2501 Weston Parkway, Suite 101 Cary, NC 27513 Phone: 919 657 6565 Fax: 919 657 0773 E-mail: info@e-emphasys.com
More informationSharePoint Project Management: The Key to Successful User Adoption
SharePoint Project Management: The Key to Successful User Adoption Leanne M. Bateman, PMP February 2012 Leanne Bateman, 2012. All rights reserved. Table of Contents ABSTRACT... 3 ABOUT THE AUTHOR... 3
More informationReinventing Collaboration
Reinventing Collaboration www.paramountsoft.net Our Strengths Over 100 global happy customers. 17 years of extensive technical resourcing and consulting expertise. Strong partner network to support high-skilled
More informationIn an ERP implementation how the entire organization works changes forever
Whether you re upgrading from a legacy based system or automating from scratch, selecting and deploying the right ERP solution is something organizations must get right. An ERP pervades through the entire
More informationTop 10 reasons to move to the cloud
Checklist: Top 10 reasons to move to the cloud WHITE PAPER Checklist: Top 10 reasons to move to the cloud There are many reasons to move to the cloud, including rapid deployment, reduced support, improved
More informationOpusing LLC 101 Federal Street Suite 1900 Boston MA - 02110 USA
Opusing LLC 101 Federal Street Suite 1900 Boston MA - 02110 USA www. opusingtech.com A holistic, system approach to making long term decisions about managing information can be critical to your business
More informationGuide to Successful Program Management
RG Perspective Guide to Successful Program Management 12 Ways to Make Your Program Deliver on Time, on Target, and on Budget 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189
More informationThe future of application outsourcing: making the move from tactical to strategic
IBM Global Business Services White Paper The future of application outsourcing: making the move from tactical to strategic Application Services Page 2 Contents 2 Introduction 2 Success brings new challenges
More informationWhen companies purchase an integrated learning
Feature 2. Project team members are required to perform their regular responsibilities in addition to committing their time to the implementation. Organizations can overcome these challenges if they find
More informationOutsourcing: Moving from Tactics to Strategy
Outsourcing: Moving from Tactics to Strategy Everyone knows what IT outsourcing is. You assign the technical call center to India. Right? Not any more. Outsourcing traditionally has been about reducing
More informationHow to Select an Email Marketing Agency
How to Select an Email Marketing Agency 2001-2011 All rights reserved. MailChimp is a registered trademark of The Rocket Science Group. 1 Table Of Contents Hello. Introduction...3 Should I Hire an Agency?...4
More information6 TIPS FOR WORKING WITH A REMOTE TEAM
WHITE PAPER Managed Global Software Teams 6 TIPS FOR WORKING WITH A REMOTE TEAM A Guide to Outsourced, Offshore Software Development in an Agile Distributed Team Environment If you re in charge of software
More informationOne similarity among most successful organizations is strong leadership with a topdown
THE HIGH PERFORMANCE PORTFOLIO: ORGANIZATIONAL APPROACHES TO ENERGY MANAGEMENT SUMMARY: Successful energy management requires that responsibilities for energy performance are clearly defined within the
More informationSAVE MONEY WITH FLAT RATE IT SERVICES
SAVE MONEY WITH FLAT RATE IT SERVICES www.weredown.com (281) 990-9422 SAVE MONEY WITH FLAT RATE IT SERVICES A managed IT Solution provides you with access to our managed service provider specialists for
More informationFEDERAL SUPPLY SERVICE. Authorized Federal Supply Schedule Price List
FEDERAL SUPPLY SERVICE Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery
More informationHow Do I know If I Need RCx HOW TO CHOOSE A MANAGED SERVICES PROVIDER. www.netsolus.com
How Do I know If I Need RCx HOW TO CHOOSE A MANAGED SERVICES PROVIDER www.netsolus.com Shifting your IT operations to a managed services provider (MSP) offers a multitude of benefits. Collaborating with
More informationPHASE 1: INITIATION PHASE
PHASE 1: INITIATION PHASE The Initiation Phase begins when agency management determines that a business function requires enhancement through an agency information technology (IT) project and investment
More informationThe Pitfalls of DIY Approaches to Disaster Recovery
Business Continuity & Resiliency Services The Pitfalls of DIY Approaches to Disaster Recovery Interactivity Tips 1. Ask A Question 2. Download a PDF copy of today s presentation 3. Social Networking Tools
More informationStrategic HR Alignment
Strategic HR Alignment Company Overview The Phillips Group (TPG) provides a full range of human resources services to help our clients to grow, manage and maintain their businesses. Our certified HR consultants
More informationThe Outsourced IT Hiring Guide
The Outsourced IT Hiring Guide 8 Steps to Help You Find Your Perfect Tech brought to you by 1) Maintenance vs. Issue Resolution Know the difference. With regularly scheduled maintenance, you ll experience
More informationDefine your goals. I want to make it easier for teachers to do their jobs by consolidating the number of platforms they need to access.
The learning management system (LMS) has become an essential tool for teachers when managing and delivering online curriculum, while helping students reach learning objectives in a fun, engaging, personalized
More informationERP Survey Questionnaire
0 ERP Survey Questionnaire Thank you for your participation in the EDUCAUSE study of Enterprise Resource Planning (ERP) systems. The survey is a key part of a major study on ERP in higher education in
More information- Developed and presented initial technical support case metrics to the executive staff Developed strong knowledge of 'Salesforce.
Craig Novak Consulting Client 2Wire Inc. July 05 Dec 05 Customer Service Consulting and Project Management 2Wire Networks is the proven market leader in delivering metro-scale Wi-Fi mesh network products
More informationPanduit Case Study. How Panduit's Hiring was Transformed Through Recruitment Process Outsourcing
Panduit Case Study How Panduit's Hiring was Transformed Through Recruitment Process Outsourcing Panduit is a technology solutions company operating out of Tinley Park, Illinois. Like many other companies
More informationLooking back on how desktop support has evolved, it s interesting to see how tools
DECEMBER 2013 Desktop Support Technology Written by Michael Hanson Data analysis by Jenny Rains Looking back on how desktop support has evolved, it s interesting to see how tools have changed. Many years
More informationSAP Managed Services SAP MANAGED SERVICES. Maximizing Performance and Value, Minimizing Risk and Cost
SAP Managed Services SAP MANAGED SERVICES Maximizing Performance and Value, Minimizing Risk and Cost WE RE FOCUSED ON YOUR GOALS Increase productivity with fewer resources. Optimize IT systems while cutting
More informationHow to Use SharePoint as a Self-Help Knowledge Center
An AIIM Briefing Helping you manage and use information assets. How to Use SharePoint as a Self-Help Knowledge Center Produced by AIIM Training By Jesse Wilkins, Director, Research and Development aiim.org
More informationSelecting the Right Deployment Option for Employee Performance and Talent Management Systems
Selecting the Right Deployment Option for Employee Performance and Talent Management Systems On-Demand vs. On-Premise: Deciding what is right for you About this white paper This white paper is designed
More informationTen Critical Steps. for Successful Project Portfolio Management. RG Perspective
RG Perspective Ten Critical Steps for Successful Project Portfolio Management 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013 Robbins Gioia, Inc. Right
More informationCHOOSING THE RIGHT VENDOR FOR AGILE WITH DISTRIBUTED TEAMS
WHITE PAPER Managed Global Software Teams CHOOSING THE RIGHT VENDOR FOR AGILE WITH DISTRIBUTED TEAMS A Guide to Analyzing, Working With, and Evaluating Success SIDE-BY-SIDE In an ideal situation, Agile
More information10 STEPS TO BUSINESS CONTINUITY
10 STEPS TO BUSINESS CONTINUITY www.weredown.com (281) 990-9422 10 STEPS TO BUSINESS CONTINUITY Necessary Strategies for any Small Business Continuity Plan By embracing technology and online resources,
More informationInfor Consulting Services Value delivered
TM Infor Consulting Services Value delivered Infor Consulting Services delivers value Get the most value from your enterprise software investment At the beginning of a software selection cycle, you are
More informationP rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s
P rovi di ng th e tale nt that dr ive s you r b us i n e s s s uc ce s s When other companies are finished, we re just getting started. At Veritude we understand the importance of having a great team and
More informationEnterprise Performance Management
RG Perspective Enterprise Performance Management An Executive-Level Implementation Guide 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189 www.robbinsgioia.com 2013 Robbins Gioia,
More informationHelping Companies Build Great IT Departments Since 1981
Helping Companies Build Great IT Departments Since 1981 Overview The State of the IT Employment Market in Houston and Its Impact on Compensation In 2006, Houston experienced signs of full economic recovery.
More informationFree Guide: THE FACILITY MANAGER S DISASTER RECOVERY & RESPONSE ROADMAP
Free Guide: THE FACILITY MANAGER S DISASTER RECOVERY & RESPONSE ROADMAP In 2005, as the world surveyed the damage caused by Hurricane Katrina, an oft-overlooked area of impact was the various educational
More informationCloud, On-premises, and More: The Business Value of Software Deployment Choice
Cloud, On-premises, and More: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Choices, Limits, and Adaptability Isn t Everything Cloud? The Importance of Architecture
More informationChallenge. CIOs Goals: Seismic Shifts. How a handful of solutions are reshaping the chase for talent and knowledge
Seismic Shifts Challenge CIOs Goals: IT executives challenged with meeting business objectives while addressing dizzying levels of change on numerous fronts must feel like they are walking a high wire
More informationProject management best practices
Project management best practices Project management processes and techniques are used to coordinate resources to achieve predictable results. All projects need some level of project management. The question
More informationOmnichannel retailing has become a. Are You on the Right Path to Omnichannel? Successful omnichannel retailing nirvana is reached through the cloud
Are You on the Right Path to Omnichannel? Successful omnichannel retailing nirvana is reached through the cloud Omnichannel retailing has become a requirement for satisfying today s demanding consumer.
More informationIntroduction. More time to run their business, Less HR cost to reinvest back to their organization and
Introduction The Barbelo Group is a one stop Human Resources Outsourcing, Staffing and Consulting firm. It is the only outsource and consulting HR organization in the industry to apply Six Sigma methodologies
More informationProject Management Support
Project Management Support Project management is the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals. A project is a temporary business
More information25 Questions Top Performing Sales Teams Can Answer - Can You?
25 Questions Top Performing Sales Teams Can Answer - Can You? How high growth businesses use Sales Force Automation to drive success The best performing sales teams can answer the sales management questions
More informationAudit of the Disaster Recovery Plan
Audit of the Disaster Recovery Plan Report # 11-05 Prepared by Office of Inspector General J. Timothy Beirnes, CPA, Inspector General Kit Robbins, CISA, CISM, CRISC, Lead Information Systems Auditor TABLE
More informationUtility Supply Chain Talent Management
Utility Supply Chain Talent Management Results from the ScottMadden UMMBC 2012 Survey Copyright 2012 by ScottMadden, Inc. All rights reserved. Many companies proudly claim that their employees are their
More informationBUSINESS SERVICES & THE CLOUD
BUSINESS SERVICES & THE CLOUD A Winning Combination for BPO and Captive Shared Services for Non-IT Functions? Dr. Stefan Meixner, Director DACH, ISG www.isg-one.com INTRODUCTION The seismic technological
More informationMIT Events and Key Dates
MIT Events and Key Dates You ve worked hard for your degree. Now put your degree to work with an organization offering greater opportunity, greater challenge and greater satisfaction. Accenture, one of
More informationOutsourcing Vendor Selection Best Practices Series
Outsourcing Vendor Selection Best Practices Series By Kerry Ann Vales In association with Outsourcing Vendor Selection Best Practices Series Focus: Call Center In the ever-changing state of the global
More informationCommercial Software Licensing
Commercial Software Licensing CHAPTER 11: Software Prepared by DoD ESI January 2013 Chapter Overview The government uses three primary agreement types for services: Fixed Price (FP). T&M (Time and Materials).
More informationDeloitte and SuccessFactors Workforce Analytics & Planning for Federal Government
Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Introduction Introduction In today s Federal market, the effectiveness of human capital management directly impacts agencies
More information